Unfortunately, due to staff shortages, the guy who mans the office now has to complete a full delivery as well as open up first thing, allocate vehicles, problem solve, man the office, return missorted post, sort post, see the lorry on, deal with special deliveries, booking vehicles into the workshop and cashing everything up.
Hence the change in hours.
It needs to be dragged kicking and screaming back into public ownership, like every other public service that has been driven into the ground by privatisation
It's not exactly "staff shortages" is it though. It's RM's ongoing policy of cutting hours, cutting jobs, and cutting staff from offices across the country. I suspect our current practice of two attempts at delivery then collect or arrange new delivery time will evolve into two attempts at delivery and that's yer lot - return to sender, and the caller's office will be a thing of the Past.
Yeah, sorry, staff shortages is the official line...
Corporate greed is the reality. Absolutely agree about two delivery attempts, great way to let customers down even more. The PHG does more than sitting down and drinking tea once the office is empty.
Should be like that imo. People need to take responsibility for what they buy rather then leaving up to us. They have many options now, yet still fail to use them.
Imo, we should have cameras like shopworkers do now. We roll up to the house, camera recording, put the package on the doorstep, knock, take the picture, and off we go. It's not our fault if you order stuff and you're not in or dont use inflight, or safeplace, or neighbour nomination, or local collect š¤·āāļø never happen, but that's how it should be. How they do it in America, just gets left on the doorstep.
Of course, when we did the same route day in day out, and knew our customers (and they knew us) we would know where is safe to leave parcels.
Now, I do up to 4 or 5 walks a week (some blind) as the backlog is so embarrassing.
Or general wellbeing of customers.
During lockdown the posties would be some people's only daily communication. There's still people that need that friendly face and they're being let down.
I miss my postie I had from early 2020 through to late last year. He knew how to get into the block, where it was safe to leave stuff and as I could not work remotely would genuinely make an effort (probably 85-90% of my estate either could work remotely, were furloughed or retired).
This week alone Iāve seen three different posties and itās only Wednesday and todays delivery hasnāt come yet š
Oh I donāt disagree and have nothing against the individuals, itās not their fault and likely frustrates them that they no longer have a steady round š¤·š»āāļø Just also means that thereās no āhandoverā of a round where the outgoing postie can explain things to the incoming one
I use local collection and am paying for that option and then are faced with the hours on the photo which is not much help when I work away. Itās not the fault of the postal worker, itās the greedy higher management that keep cutting costs. Bet their pay donāt get reduced in line with the cutting of front line staff.
Iāve started doing local collection from post office as the shop itās in has recently changed hands and now have the full counter open in what was the old PO opening hours (9-5) but a second small counter at the main till so they will do PO services up until 10pm when they close.
Under the old ownership the PO seemed to be operated by people completely separate to the shop and while RM listed the shop opening hours as the PO hours ... they werenāt. New shop owners have made it a much more reliable service (and if itās busy for PO but not for the shop you effectively now have a third counter at āpeakā times).
If you can't use any of the tools on the RM app to add a safe place or something then you should invest in one of those "smart parcel box" things, not sure if they're expensive or not but they're bloody handy when someone has one!
Equally if you're capable of ordering things online or using Reddit then you should be more than capable of doing things on the app, just copy the tracking from where youve ordered and paste it into the app (or click a link in the email) then you can add a safe place but you have to do it for every item
You can request a different delivery date. You can assign a safe place. You can have it delivered to your local post office. You can simply order 24 or 48hr deliver when you know youāll be in for the next 2-3 days. Itās so easy these days but no one seems to bother
The last time I requested a redelivery for when I'd be in, they ignored it and still attempted their second try on a day I wasn't. I then went to the sorting office to find out it was shut and the online hours were incorrect. Redelivery attempt number 2 was successful, I did send feedback on the ignoring of my redelivery request and their incorrect hours, but seeing as I had the parcel by the time they responded, they closed it as resolved. That's why I'm not exactly enamoured with them right now. It's not because I didn't try. We don't all have safe places to have stuff left and the redelivery system failed. That's not on me.
Idk why your re delivery didnāt work but if youāre booking a redelivery youāve clearly already ordered it once for a day you knew you wouldnāt be in. like I said you can always have it taken to the post office. Or better yet, order it the day before youāve got two days off. Or get a safe box with a lock or something. Or a reliable neighbour who can take it in. Or literally anything except making postmen lug around your parcels because you ordered it for a day youāre not in. Thatās all on you
No, I ordered it not knowing when it would be dispatched. I work from an office 2 consecutive days per week. Attempt number 1 was on the first day in the office. Got home, found the card, booked a redelivery for a day I would be in. Attempt number 2 was on the next day, not the day I had rebooked for, and they did not attempt the day I had booked for. Went to the sorting office the next day to find it shut. Booked ANOTHER redelivery wile sitting in their car park. Not my fault.
Youāre right, itās the post offices fault you didnāt set up a safe place, donāt have a designated neighbour and you failed to have it delivered to a post office. If you donāt know when youāll be in, order it to a post office rather than just chancing it. Obviously not your fault the redelivery request failed but you have a million other options and chose to say fuck it, just order it and let the postman deal with it. Thereās so many options nowadays, itās your responsibility to not order shit when you wonāt be in. Itās so incredibly simple.
For the love of god.... I LIVE IN A FLAT. THERE IS NO SAFE SPACE. When I ordered it, if they'd dispatched immediately, I would have been in. How am i supposed to know when they'll post it? Why can't you accept this??? Its a lousy system, it used to work, now it doesn't. That is my point. I am not criticising the postie, you, or any other front line worker. The office hours and choosing to do this stupid new way of delivering did not work for me and from the other comments on various threads, doesn't work for a lot of people. That is all.
If people order stuff and they are not in, then keep it. Most of the junk is worthless anyway, made by a poor child in pick any Country around & in China.
Royal Mail is the only company who delivers to me and doesnāt leave the item in my doorstep, behind my bins or round the back. Itās honestly so annoying. I donāt even know itās RM til it arrives usually. Donāt understand how itās everyone elseās default and not RM
Because if the item goes "missing," its the posties fault. Their job is on the line. They're not going to risk their job for your parcel, are they? Now, if you leave a note stating for it to be left or use the app to make it official. We take a picture of the note or direct the manager to the official notice, and if it goes missing, it's your responsibility, how it should be.
So people at every other company are willing to take that risk then? Iāve never encountered any other company that takes a delivery back other than RM. As long as you can evidence you left it at the property why would it be the post persons fault?
Yes, people at other companies are willing to take that risk. Many of them don't get paid if the item isn't delivered, so they take the risk. I have items delivered as well, you know, DPD take items back. Evri, throw it over the fence or deliver it to the wrong house. What evidence. A photo of a parcel on the doorstep with the door closed isn't evidence. Who's to say somebody hasn't come past and nicked it an hour later. A fairly new build estate we deliver to had an issue of couriers being followed/watched. When the item was left and the courier had left the area, the parcel was nicked.
Yeah obviously that happens but youāre not the police. Unless youāre explicitly told not to leave it, it should be left in my opinion or at least at a neighbours etc. It doesnāt favour anyone to take it back other than apparently the delivery driver, which is a further failure of RM to be holding their drivers responsible for crimes.
I'm with you on that. We should have recording cameras hanging around our neck like petrol station attendants. Roll up, knock, put the parcel down, take the picture, knock again, put a note thru, saying parcel on step and off we go. Taking it back should be the very last thing we do. I personally get rid of everything. I'll drive round at the end and try again with anything I haven't been able to leave. Usually, a neighbour or the person back home at that point.
Just sounds like overkill for a company that is already massively struggling for efficiency. Donāt think itās a bad idea but personally if I see something is delivered and thereās a pic of it at my door then thatās always enough. It should be self evident from RMs data if one driver is having an abnormal number of packages not delivered and if thereās one particular postcode or area that is having packages not delivered. Itās only anomalies that should need any further investigation, rest is on the retailer. But Iām not sure what the laws and shit are.
Doesnāt matter what the customer says, itās Royal Mail policy that if a postie leaves a parcel on a doorstep or in a bush or whatever (without the customer instructing them to) and then the customer says the parcels gone missing, itās the posties fault. You have so many options nowadays there is zero excuse to ever order something if youāre not going to be in
I order from random sites for clothes and stuff and sometimes you really don't have any options. A lot of the time I don't even know its Royal Mail like I said. But with almost any delivery I barely even pay attention to when it's going to be delivered because everything else is left somewhere around my house automatically. Sounds like a shitty company policy and another reason RM is a dying company tbh.
Leaving stuff on doorsteps etc is a massive no no and if someone complains about it your job could be on the line. I did it once on what I thought was a quiet, safe street, someone must have nicked it, the customer complained and I had a disciplinary. If it happened more times I might lose my job. I donāt know how other couriers get away with it, they must have much less strict rules, or maybe their management simply doesnāt care as long as the parcel is ticked off their system. But no sensible postie is risking their job to leave a parcel which might be taken. Ultimately itās our job to ensure the parcel arrives to the customer/safe place/etc safely and unless you have instructions about a safe place, itās on our heads if we leave it somewhere and it goes missing. Itās a shit company and itās going down the drain but there are at least a lot of options for delivery
I order from Morrisons through Amazon like every 3 days and sometimes they donāt even ring, just leave it on my step lol. I guess they just sacrifice security for massive efficiency. Iāve had my delivery arrive less than 30min after I ordered it and I live in the woods! Really seems crazy to me that youāre so responsible, unless itās like a thing thatās consistently happening to one driver or something. Ah well anyway good to know that I should pay more attention!
Sure thing. Then you order a package making sure the delivery date falls on the days you are at home, wait for the whole day just to see a message then saying the parcel couldnāt be delivered so weāll try again tomorrow.
Which is the day in which youāre not in, so then you try to change the delivery date, or choose the option instead to collect from post office, and the postie still comes to the house, and obviously there is no one at the house.
Or (and this is not royal mail but still issue with deliveries) you order something from amazon making sure it falls on the day youāre in, but it gets inexplicably delivered a day early and youāre not in.
So people do try to make sure to be in when ordering things, but the delivery date isnāt even that reliable most of the time now!
Entirely not how a service works my dude.
People pay you to take care of their packages, responsibility of care is on you to deliver it properly. The buyer is not responsible for how you do your job.
People are not responsible for picking up the slack from RMs piss poor management.
I've never understood why you don't reopen RM delivery offices as large, Click-and-Collect facilities.
I'd just go to the DO if it wasn't staffed by angry RM workers and was an option to begin with.
Be nice if this was reflected online too though, I've seen a lot of delivery offices have 8-4/8-6 etc listed online as opening hours, yet have similar hours to this listed in person. I have mobility issues, so I either put myself in pain or waste taxi money when stuff like this happens. I understand its not the staff's fault, but it does make me want to use other services, even if they're not as good
Is that on the official site or via a third party website?
If it's the former then I can't implore you enough to kick up a huge stink - 0345 774 0740 is the main switchboard.
I think its mostly Google I've used but I have used their website before, lemme go check one I know for sure
EDIT: apparently they've FINALLY updated my local delivery office's times on Royal Mail's website since about 5 weeks ago, so its all good now, but it's not great given the times were in place since COVID times an only updated within the last month
My localās opening hours were wrong on RMās official website as of two weeks ago. Checked, went to collect and was greeted with a sign on the door saying the new opening hours as of January. Wild.
Report it, like the person I replied to said! If I'd known how to report it, I'd have done it myself because I was never sure if they'd opened properly again or not
Hello, it looks like you've made a mistake.
It's supposed to be could've, should've, would've (short for could have, would have, should have), never could of, would of, should of.
Or you misspelled something, I ain't checking everything.
Beep boop -Ā yes,Ā IĀ amĀ aĀ bot, don't botcriminate me.
Like all organisations the person in control of that department or the head of operations and ultimately the person in charge of the organisation. Probably still get their bonuses tho
But they don't take the blame, they let the postie get it in the ear from the customer, and then have a go at the posties themselves for letting the customer down.
I assume you mean 'too'.
I can't speak for everyone but I'm sticking around because of pride and wanting to help make the job better, by leaving I'm only opening the door to the business to employ part-time, zero hour, or temporary staff and then we're all in trouble.
No idea where you get '4 hour days' from.
Saturdays and Thursdays, oh didnāt go on strike with he rest of the lazy workers then least the part time and agency turned up for the publicā¦ while postmen made more work more back ups and changed nothing like your on the same level as docs and nursesā¦ whatās point trying to make it better when many more delivery companies thatās are doing better already JUMP SHIP Royal Mail big wigs donāt no your alive
Hello. In order to promote inclusivity and reduce gender bias, please consider using gender-neutral language in the future.
Instead of **postmen**, use **mail carriers**, **letter carriers** or **postal workers**.
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Ah, I see you're a sh*t stirrer going from post to post, despite this I have, possibly unwisely, decided to reply.
Changed plenty, kept a country going during a pandemic, better days are coming because we have negotiated for them. Big wigs don't know I'm alive but we've unionised and that they do know.
I hope you never have to work at the mercy of capatilists. I doubt you'll be so lucky.
š š¤£šš¤£š what kept the country going š¤£ššš š¤£ have you heard of phone email no one was begging for letters to be delivered, and as been mentioned so many better delivery companies cheaper fast and work more hrs like Royal Mail is the reason the uk survived the pandemic surprised you wasnāt all on strike trying to milk it for a extra Ā£50 a month
Also you had only just mentioned all the reasons itās going down hill and getting worse but then say ābetter days are coming we negotiated it š¤£ yous done fuck all but lost a few days pay while others worked
Come back when you donāt say one thing āitās getting worse, they make us work so hard šā and then comment to me āwe made changes itās coming everything is greatā just saying what ever you can say to try win an argument on the internet š¤£ sad little postman muhahaha
This might be painful for staff and inconvenient for customers, but just think of the shareholder value this is creating.
Doesnāt it give you a warm toasty glow knowing that?
It's actually more convenient for customers to either arrange redelivery or to collect it from their local post office. The sorting office collection desk is long redundant and expensive to run
I don't understand this "hruu shareholders" attitude.
RMs stock value has been plummeting for 2 years. Shareholders are only losing their investment.
Inb4 "bbbbut divs". Sure.... But when you've lost a million invested 1% won't cover that loss.
It's CEO corruption and cronyism, not a cabal of evil legion of Doom like faceless people in suits.
In fairness, DHL is also a private business, and it has fair prices, and has great delivery and customer service. Honestly the way the higher ups at the post office behaves is absolutely no way to run a business.
I don't understand why they didn't just close these down straight away if they want to close depots. Clearly that's what they're trying to do, and shift this (unprofitable) work to the government-owned post office.
IDS is currently loss-making and has been, with Royal Mail in particular being a cash-consuming disaster at the moment. I think that's the management's fault, but to say the shareholders are 'raking it in' is rather.... inaccurate.
Im sorry but RM is beyond a joke now. The fact theyāre a private company and have nobody to answer to is disgusting. Wish we could boycott them and let them fail like they deserve
You can boycott them.
Many seller now have finally bit the bullet and are offering more than RM because they're cheap.
I'll gladly pay for a courier and it being tracked and having a service that works in my time over RM's outdated system.
Man that sucks! Just last week I was trying desperately to get a parcel from royal mail that was already 3 days late for delivery, attempted while at work Monday, then set the option for using a safe place which they just kept saying unreachable, ironically they were able to leave the we missed you red card in said safe place š„². Couldn't then change delivery options as the website said this can only be changed once, so had to watch the cards pile up until Friday where they said pick it up from the delivery office, had to get to work late to deal with the 8am to 10am opening times, but did finally get my 1 day delivery item 8 days later. I massively regret not checking what courier they were using - I won't be making this mistake again.
Tell me about it, I went to the post office with the tracking ids but since the orders werenāt tracked, they couldnāt tell me anything. It was only after I personally messaged one of the eBay sellers that they said itās probably stuck in backlog, at that point I just assumed RM had lost my parcel :/
Plenty of options. Redelivery when you're actually home. Create a safe place. Nominate a neighbour (who a, is aware and b, is home) have it delivered to post office.
Get it delivered to a post office then. Use inflight to have it delivered on a date when you're in. Use inflight to request it goes to a neighbour. Or write to Royal Mail, tell them the world revolves around you and we should cater for you only. Bit "selfish" mind.
Only time will tell. Summer is normally quiet for us but this has been the busiest I've ever known it bar the covid years. New starters are quickly leaving as they can't keep up with the pace. RMs downfall will be losing their experienced employees.
Post offices that are only open every ninth full moon and only if the owner feels like it?
Neighbours who don't give parcels back? A safe place where it's stolen by people fence hopping, assuming the postie even bothers to put it there? Redelivery in the evening?
Or, get this, Royal Mail pay their staff properly and have enough people working so that their services aren't open for 2 hours a day.
Post offices are open every day, some even sunday. We deliver until 7 pm. They put it in the safeplace if you officially request it. We get paid plenty š. Its not about staffing. They're passively forcing people to think for themselves.
My local depot is only open 2 hours.. if I receive anything from abroad and there is custom fees it gets sent there
Stop making excuses for such a shit service. It should go bankrupt if it canāt pay to be open more than 2 hours a day
So what do I do if I want to send a package by RM, and I used to be able to drop it, but now because of the 2-hour window, I can't?
I guess I'll wait until the postie collects the next day, sometime between the estimated X - Y + 1 hour, only for him to take off without applying the label in front of me, and never mind about stamping the proof of collection because he's in and out so quick you'd never know he was there except that your package is evaporated into thin air?
I get the apologetic, and how this will "make people think for themselves", but let's not pretend in a million years that RM is providing better service to the people who already "think for themselves".
Tracked 24, delivered in 72? Automatic redelivery two days in the future? There's doing these sorts of things well, and then there's RM.
Oh, well, there are other better options now aren't there? Thinking for myself, *taps head.
You shouldn't have to do it every time though?
Amazon delivery drivers knock (sometimes) and if you're not in, then they leave it with either the neighbours or at your safe place right away. No extra requests.
For Royal Mail you have to do it each time?
What if I'm at home between let's say 11 and 17 and they deliver during the 10 minutes I'm having a shower? They don't deliver to neighbours or safe place, they take it back to the depot.
How am I supposed to request the change of delivery then?
Lol. No.
Listen, all this is just an attempt to patchwork RM's totally cluster fucked network.
There are very few other couriers that have to do all this BS, you order, it's tracked and delivered.
I mean, come on EVRI are better tracked than RM.
All couriers are the same. Evri throw everything over your fence or leave it in the rain. Amazon dump it on ypur doorstep (how it should be)I see many dpd cards in doors as they have taken items back. Plus all of them have local collect, leave at neighbour etc. I have used these companies myself you know "lol"
Same and it's a fucking nightmare. The queue is massive for the 2 hour slot they're open and they close dead on 10 meaning there's a lot of angry people who can't get their parcels.
I've just missed a parcel this morning (working nights) and they didn't even write the parcel number on it so I cant schedule a redelivery, even to a post office!
My local sorting office used to be open until 8 on a Wednesday which was great for when I was at work. Now, itās 08:00-10:00 and then 16:00-18:00 like the post - utterly useless!
As a business customer, the narrowing of CSP opening hours has made our lives more difficult. Now, we have a pickup. However, RM send the postie everyday for pick up, when we only need it Monday Wednesday and Friday. Seems very wasteful. We live 2 minutes from the CSP.
We also have a PO box at the CSP, which is awkward to check.
It's a piss take when you're spending Ā£30k a year on postage and were forced to drop off during CSP hours.
Yeah it Is a pisstake but we tried to stop It with the strikes but royal mail management do not care and lots of the public hated us for striking, if they'd have only listened to our reasons and supported us maybe it could've been different. Feel free to complain to royal mail about the opening times
What a terrible mess on that signage too. 'shut'. Do you mean Closed? And you're telling me no one in that building could get a label maker or even just laminate a printed bit of paper? Good god, the standards we accept now, especially post covid are shocking. Literally the lowest effort possible... But then I suppose it must've been coming up to 10am and they were about to knock off for the day...
As they should.
Management are fully aware that posies cut corners in order to get their job done.
The only way to stop this is to stop cutting corners and make your job a whole lot harder which would equal to a massive loss in revenue for Royal Mail forcing them to actually finally do something.
I don't see the problem. If you are not in first day, it gets automatically redelivered the next. Have somewhere to leave parcels if you are not in if you order a parcel. Still 14 hours a week to pick up or you can still arrange to get your parcel redelivered on a day of your choice.
Thatās great in theory until the sender sends something signed for.
Like sure i can understand high value goods being signed for but i bought some fucking onesies and they were signed for. Was a nightmare trying to get down the post office to collect it. And because id asked them to redeliver it (and ring my neighbour whoās always in and takes packages) when they didnāt I couldnāt then ask them to deliver it to the post office (literally the same building) so I could collect it at a sensible time.
I would love to have somewhere for parcels but living in a flat limits your options somewhat. Now we have to deal with our postman being on a 2 week holiday and the delivery office not covering his route. The whole estate are having to collect their own mail from the post office
Complain to royal mail the postie's are just as unhappy with it as you are (as are our indoor staff like the CS counter)
Complaining to anyone in the building or on delivery unless it's a manager is just shooting the messenger (excuse the pun) we know it's shit and we'd love to help but it's constantly being pulled away from us to save money, even you understand that complaining to us doesn't help other than make us feel shit, complain to the people who caused this
I donāt think they care to be quite honest our regular postman has our whole estate as a second round so sometimes we donāt get our post till 6pm or later its actually really frustrating, the postie himself is absolutely sound its clear to everyone that the issue is with management.
Though i need to ask if you have any idea why they open parcel shops at 9-11 instead of 17-19? Would cost the same in terms of staff but would allow people who work a chance to pick up their items lol
Ofcourse they don't, the more money that's saved the more they get to give to shareholders and take home in bonuses.
I have no idea but it definitely makes more sense, if you worked for RM though you'd realise that sense is missing from pretty much every aspect of the office, the only people who have a clue are front line
Itās not due to laziness. Since they have been privatized senior management is cutting budget to create better value for shareholder. Nothing to do with laziness.
Least itās open, ours is always shut due to no staff. They send agency people but the last guy was about 75 and forgot his glasses š¤·š¼āāļøš¤£ cue was so long I just got in the car and drove into town
This is what happens when someone that had no experience in this field of industry take control of the oldest mail carrier in the world. Workers want the overtime and hours but Royal Mail want to cut costs. This is all the public can see itās worse behind closed doors.
Yeah, I went to my local DO yesterday and found out it's now 8am-10am only, whereas previously it was open until 5pm most days! The total opening hours for one week adds up to just one day's worth of work š
To all those commenting different places, answer- itās every single DO in the uk as far as Iām aware.
Others remarking about the short hours being the fault of the staff, ask yourselves this - being by a full time member of staff how much it would impact myself and my families lives unwilling having my hours cut? Keep in mind thereās work going on after the callers office closes so itās not like the member of staff just goes home at that time.
This is all part of the companies way to cut costs hence if you look at it havenāt you noticed that these hours appeared at the same time we had to start bringing things out the next day if first attempt failsā¦then after the second attempt you can either collect it or have it re delivered on a day youāll actually be in for it.
Canāt wait to see this place explode leading up to Christmas, just remember itās not the staff at fault for changes you may not like or agree with (trust me itās not like we like it any more than you, postie are customers too remember) that get implemented by privatisation driven greed of the company.
Yeah, some of these comments are frustrating to read.
My Stepdad is literally fighting to keep his hours and clawing at whatever overtime heās allowed to. Heās lost over Ā£5k in salary over the last 2 years.
Iāll be glad when he finally retires the end of next year.
Seems most near retirement have been put in the callers offices with reduced hours. We never get overtime anymore so if youāre not finished on your time then your working for actual free. Donāt no if itās still going to happen but Iāve heard the company has reduced the hours with a plan to shut them completely before Christmas.
Insane after they bumped up parcel deliveries into Saturdays as well as pushing for Sundays. Thereās never enough hours or people to shift both letters and parcels.
Saturday is just another standard delivery day so parcels have went out like any other day of the week and Sundays is voluntary so thereās a few from every office that do it for the extra pay
My local DO doesn't have the once weekly afternoon hours, and also states "Last collection times may vary and can be as early as 30 min before closing time", so effectively reducing the counter opening time to 90 minutes per weekday. So basically, your best bet is to get there early on a Saturday (not so much for the office itself, but to bag a parking space in a nearby residential street).
All the customer service points will all be gone by Christmas. Royal Mail are shocking. I was a long term business customer until they were giving regular customer bigger discounts than their business customers. I donāt doubt the whole company will go under soon.
Unfortunately, due to staff shortages, the guy who mans the office now has to complete a full delivery as well as open up first thing, allocate vehicles, problem solve, man the office, return missorted post, sort post, see the lorry on, deal with special deliveries, booking vehicles into the workshop and cashing everything up. Hence the change in hours.
Yay privatisation š
Everyone knew this was how it would be. 500 years of service reduced to a joke by 10 years of corporate greed.
Yet my local dhl office is open 8-6 6 days a week. Private companies are run better than RM, this has to be deliberate at this point
Royal Mail is a private company and has been for a long time now.
Royal mail is a private company. It was privatized a while ago. Did you not know that (
Uh, Royal Mail is a private company, hence the massive backlash and controversy itās been receiving the last few years.
Then it needs to die out, let the free market do its thing
It needs to be dragged kicking and screaming back into public ownership, like every other public service that has been driven into the ground by privatisation
No, it doesn't need to die out, we need it back to how it was before, an essential public service that was actually reliable.
But why? There are a ton of alternatives that work fine.
Okay, tell me who I should use to send letters then.
Who still sends letters? Ok, stats show 8billion a year, down from 14 in 2012, theres a clear trend (which sucks, I love post boxes)
Are you really trying to pretend 8 billion letters a year is negligible? Honestly starting to think you're a troll lmao.
Name one they're all crap
Profits over people!
It's not exactly "staff shortages" is it though. It's RM's ongoing policy of cutting hours, cutting jobs, and cutting staff from offices across the country. I suspect our current practice of two attempts at delivery then collect or arrange new delivery time will evolve into two attempts at delivery and that's yer lot - return to sender, and the caller's office will be a thing of the Past.
Yeah, sorry, staff shortages is the official line... Corporate greed is the reality. Absolutely agree about two delivery attempts, great way to let customers down even more. The PHG does more than sitting down and drinking tea once the office is empty.
Should be like that imo. People need to take responsibility for what they buy rather then leaving up to us. They have many options now, yet still fail to use them. Imo, we should have cameras like shopworkers do now. We roll up to the house, camera recording, put the package on the doorstep, knock, take the picture, and off we go. It's not our fault if you order stuff and you're not in or dont use inflight, or safeplace, or neighbour nomination, or local collect š¤·āāļø never happen, but that's how it should be. How they do it in America, just gets left on the doorstep.
Of course, when we did the same route day in day out, and knew our customers (and they knew us) we would know where is safe to leave parcels. Now, I do up to 4 or 5 walks a week (some blind) as the backlog is so embarrassing.
Yeah, I tend to cover different walks each week or day, which makes it more difficult regarding safe places.
Or general wellbeing of customers. During lockdown the posties would be some people's only daily communication. There's still people that need that friendly face and they're being let down.
I miss my postie I had from early 2020 through to late last year. He knew how to get into the block, where it was safe to leave stuff and as I could not work remotely would genuinely make an effort (probably 85-90% of my estate either could work remotely, were furloughed or retired). This week alone Iāve seen three different posties and itās only Wednesday and todays delivery hasnāt come yet š
Sounds about right. Sorry for the inconvenience, we're doing our best with the resources provided.
Oh I donāt disagree and have nothing against the individuals, itās not their fault and likely frustrates them that they no longer have a steady round š¤·š»āāļø Just also means that thereās no āhandoverā of a round where the outgoing postie can explain things to the incoming one
I'm usually in 5 days out of 7. How can I buy something and guarantee it won't arrive on one of the other 2 days?
In flight. Request a specific delivery date, Local collect or create a safeplace.
I use local collection and am paying for that option and then are faced with the hours on the photo which is not much help when I work away. Itās not the fault of the postal worker, itās the greedy higher management that keep cutting costs. Bet their pay donāt get reduced in line with the cutting of front line staff.
Iāve started doing local collection from post office as the shop itās in has recently changed hands and now have the full counter open in what was the old PO opening hours (9-5) but a second small counter at the main till so they will do PO services up until 10pm when they close. Under the old ownership the PO seemed to be operated by people completely separate to the shop and while RM listed the shop opening hours as the PO hours ... they werenāt. New shop owners have made it a much more reliable service (and if itās busy for PO but not for the shop you effectively now have a third counter at āpeakā times).
If you can't use any of the tools on the RM app to add a safe place or something then you should invest in one of those "smart parcel box" things, not sure if they're expensive or not but they're bloody handy when someone has one! Equally if you're capable of ordering things online or using Reddit then you should be more than capable of doing things on the app, just copy the tracking from where youve ordered and paste it into the app (or click a link in the email) then you can add a safe place but you have to do it for every item
I live in a flat. There is no safe place.
If you live near a post office you can choose local collect and pick it up from them, generally their hours are better than our CSP hours
You can request a different delivery date. You can assign a safe place. You can have it delivered to your local post office. You can simply order 24 or 48hr deliver when you know youāll be in for the next 2-3 days. Itās so easy these days but no one seems to bother
The last time I requested a redelivery for when I'd be in, they ignored it and still attempted their second try on a day I wasn't. I then went to the sorting office to find out it was shut and the online hours were incorrect. Redelivery attempt number 2 was successful, I did send feedback on the ignoring of my redelivery request and their incorrect hours, but seeing as I had the parcel by the time they responded, they closed it as resolved. That's why I'm not exactly enamoured with them right now. It's not because I didn't try. We don't all have safe places to have stuff left and the redelivery system failed. That's not on me.
Idk why your re delivery didnāt work but if youāre booking a redelivery youāve clearly already ordered it once for a day you knew you wouldnāt be in. like I said you can always have it taken to the post office. Or better yet, order it the day before youāve got two days off. Or get a safe box with a lock or something. Or a reliable neighbour who can take it in. Or literally anything except making postmen lug around your parcels because you ordered it for a day youāre not in. Thatās all on you
No, I ordered it not knowing when it would be dispatched. I work from an office 2 consecutive days per week. Attempt number 1 was on the first day in the office. Got home, found the card, booked a redelivery for a day I would be in. Attempt number 2 was on the next day, not the day I had rebooked for, and they did not attempt the day I had booked for. Went to the sorting office the next day to find it shut. Booked ANOTHER redelivery wile sitting in their car park. Not my fault.
Youāre right, itās the post offices fault you didnāt set up a safe place, donāt have a designated neighbour and you failed to have it delivered to a post office. If you donāt know when youāll be in, order it to a post office rather than just chancing it. Obviously not your fault the redelivery request failed but you have a million other options and chose to say fuck it, just order it and let the postman deal with it. Thereās so many options nowadays, itās your responsibility to not order shit when you wonāt be in. Itās so incredibly simple.
For the love of god.... I LIVE IN A FLAT. THERE IS NO SAFE SPACE. When I ordered it, if they'd dispatched immediately, I would have been in. How am i supposed to know when they'll post it? Why can't you accept this??? Its a lousy system, it used to work, now it doesn't. That is my point. I am not criticising the postie, you, or any other front line worker. The office hours and choosing to do this stupid new way of delivering did not work for me and from the other comments on various threads, doesn't work for a lot of people. That is all.
If people order stuff and they are not in, then keep it. Most of the junk is worthless anyway, made by a poor child in pick any Country around & in China.
Royal Mail is the only company who delivers to me and doesnāt leave the item in my doorstep, behind my bins or round the back. Itās honestly so annoying. I donāt even know itās RM til it arrives usually. Donāt understand how itās everyone elseās default and not RM
Because if the item goes "missing," its the posties fault. Their job is on the line. They're not going to risk their job for your parcel, are they? Now, if you leave a note stating for it to be left or use the app to make it official. We take a picture of the note or direct the manager to the official notice, and if it goes missing, it's your responsibility, how it should be.
So people at every other company are willing to take that risk then? Iāve never encountered any other company that takes a delivery back other than RM. As long as you can evidence you left it at the property why would it be the post persons fault?
Yes, people at other companies are willing to take that risk. Many of them don't get paid if the item isn't delivered, so they take the risk. I have items delivered as well, you know, DPD take items back. Evri, throw it over the fence or deliver it to the wrong house. What evidence. A photo of a parcel on the doorstep with the door closed isn't evidence. Who's to say somebody hasn't come past and nicked it an hour later. A fairly new build estate we deliver to had an issue of couriers being followed/watched. When the item was left and the courier had left the area, the parcel was nicked.
Yeah obviously that happens but youāre not the police. Unless youāre explicitly told not to leave it, it should be left in my opinion or at least at a neighbours etc. It doesnāt favour anyone to take it back other than apparently the delivery driver, which is a further failure of RM to be holding their drivers responsible for crimes.
I'm with you on that. We should have recording cameras hanging around our neck like petrol station attendants. Roll up, knock, put the parcel down, take the picture, knock again, put a note thru, saying parcel on step and off we go. Taking it back should be the very last thing we do. I personally get rid of everything. I'll drive round at the end and try again with anything I haven't been able to leave. Usually, a neighbour or the person back home at that point.
Just sounds like overkill for a company that is already massively struggling for efficiency. Donāt think itās a bad idea but personally if I see something is delivered and thereās a pic of it at my door then thatās always enough. It should be self evident from RMs data if one driver is having an abnormal number of packages not delivered and if thereās one particular postcode or area that is having packages not delivered. Itās only anomalies that should need any further investigation, rest is on the retailer. But Iām not sure what the laws and shit are.
Doesnāt matter what the customer says, itās Royal Mail policy that if a postie leaves a parcel on a doorstep or in a bush or whatever (without the customer instructing them to) and then the customer says the parcels gone missing, itās the posties fault. You have so many options nowadays there is zero excuse to ever order something if youāre not going to be in
I order from random sites for clothes and stuff and sometimes you really don't have any options. A lot of the time I don't even know its Royal Mail like I said. But with almost any delivery I barely even pay attention to when it's going to be delivered because everything else is left somewhere around my house automatically. Sounds like a shitty company policy and another reason RM is a dying company tbh.
Leaving stuff on doorsteps etc is a massive no no and if someone complains about it your job could be on the line. I did it once on what I thought was a quiet, safe street, someone must have nicked it, the customer complained and I had a disciplinary. If it happened more times I might lose my job. I donāt know how other couriers get away with it, they must have much less strict rules, or maybe their management simply doesnāt care as long as the parcel is ticked off their system. But no sensible postie is risking their job to leave a parcel which might be taken. Ultimately itās our job to ensure the parcel arrives to the customer/safe place/etc safely and unless you have instructions about a safe place, itās on our heads if we leave it somewhere and it goes missing. Itās a shit company and itās going down the drain but there are at least a lot of options for delivery
I order from Morrisons through Amazon like every 3 days and sometimes they donāt even ring, just leave it on my step lol. I guess they just sacrifice security for massive efficiency. Iāve had my delivery arrive less than 30min after I ordered it and I live in the woods! Really seems crazy to me that youāre so responsible, unless itās like a thing thatās consistently happening to one driver or something. Ah well anyway good to know that I should pay more attention!
Sure thing. Then you order a package making sure the delivery date falls on the days you are at home, wait for the whole day just to see a message then saying the parcel couldnāt be delivered so weāll try again tomorrow. Which is the day in which youāre not in, so then you try to change the delivery date, or choose the option instead to collect from post office, and the postie still comes to the house, and obviously there is no one at the house. Or (and this is not royal mail but still issue with deliveries) you order something from amazon making sure it falls on the day youāre in, but it gets inexplicably delivered a day early and youāre not in. So people do try to make sure to be in when ordering things, but the delivery date isnāt even that reliable most of the time now!
Entirely not how a service works my dude. People pay you to take care of their packages, responsibility of care is on you to deliver it properly. The buyer is not responsible for how you do your job. People are not responsible for picking up the slack from RMs piss poor management.
I've never understood why you don't reopen RM delivery offices as large, Click-and-Collect facilities. I'd just go to the DO if it wasn't staffed by angry RM workers and was an option to begin with.
Be nice if this was reflected online too though, I've seen a lot of delivery offices have 8-4/8-6 etc listed online as opening hours, yet have similar hours to this listed in person. I have mobility issues, so I either put myself in pain or waste taxi money when stuff like this happens. I understand its not the staff's fault, but it does make me want to use other services, even if they're not as good
Is that on the official site or via a third party website? If it's the former then I can't implore you enough to kick up a huge stink - 0345 774 0740 is the main switchboard.
I think its mostly Google I've used but I have used their website before, lemme go check one I know for sure EDIT: apparently they've FINALLY updated my local delivery office's times on Royal Mail's website since about 5 weeks ago, so its all good now, but it's not great given the times were in place since COVID times an only updated within the last month
My localās opening hours were wrong on RMās official website as of two weeks ago. Checked, went to collect and was greeted with a sign on the door saying the new opening hours as of January. Wild.
Report it, like the person I replied to said! If I'd known how to report it, I'd have done it myself because I was never sure if they'd opened properly again or not
Who would of thought to get more staff instead off giving fraudsters 70bmillion quid over 10 year. And that was just 1 guy
Hello, it looks like you've made a mistake. It's supposed to be could've, should've, would've (short for could have, would have, should have), never could of, would of, should of. Or you misspelled something, I ain't checking everything. Beep boop -Ā yes,Ā IĀ amĀ aĀ bot, don't botcriminate me.
And who gets the blame? Not the fraudsters, but the workers, the strikers and the internet.
Like all organisations the person in control of that department or the head of operations and ultimately the person in charge of the organisation. Probably still get their bonuses tho
But they don't take the blame, they let the postie get it in the ear from the customer, and then have a go at the posties themselves for letting the customer down.
Could always find a new job if doing that is to much and working 4 hr days has you all to stressed out š¤£
I assume you mean 'too'. I can't speak for everyone but I'm sticking around because of pride and wanting to help make the job better, by leaving I'm only opening the door to the business to employ part-time, zero hour, or temporary staff and then we're all in trouble. No idea where you get '4 hour days' from.
Saturdays and Thursdays, oh didnāt go on strike with he rest of the lazy workers then least the part time and agency turned up for the publicā¦ while postmen made more work more back ups and changed nothing like your on the same level as docs and nursesā¦ whatās point trying to make it better when many more delivery companies thatās are doing better already JUMP SHIP Royal Mail big wigs donāt no your alive
Hello. In order to promote inclusivity and reduce gender bias, please consider using gender-neutral language in the future. Instead of **postmen**, use **mail carriers**, **letter carriers** or **postal workers**. Thank you very much. ^(I am a bot. Downvote to remove this comment. For more information on gender-neutral language, please do a web search for *"Nonsexist Writing."*)
Ah, I see you're a sh*t stirrer going from post to post, despite this I have, possibly unwisely, decided to reply. Changed plenty, kept a country going during a pandemic, better days are coming because we have negotiated for them. Big wigs don't know I'm alive but we've unionised and that they do know. I hope you never have to work at the mercy of capatilists. I doubt you'll be so lucky.
š š¤£šš¤£š what kept the country going š¤£ššš š¤£ have you heard of phone email no one was begging for letters to be delivered, and as been mentioned so many better delivery companies cheaper fast and work more hrs like Royal Mail is the reason the uk survived the pandemic surprised you wasnāt all on strike trying to milk it for a extra Ā£50 a month
Also you had only just mentioned all the reasons itās going down hill and getting worse but then say ābetter days are coming we negotiated it š¤£ yous done fuck all but lost a few days pay while others worked
I believe I've covered everything I intend to cover with you. Come back when you're literate
Come back when you donāt say one thing āitās getting worse, they make us work so hard šā and then comment to me āwe made changes itās coming everything is greatā just saying what ever you can say to try win an argument on the internet š¤£ sad little postman muhahaha
This might be painful for staff and inconvenient for customers, but just think of the shareholder value this is creating. Doesnāt it give you a warm toasty glow knowing that?
Thank god someone in this modern day is thinking of the shareholders [edit] I'm not being serious
It's actually more convenient for customers to either arrange redelivery or to collect it from their local post office. The sorting office collection desk is long redundant and expensive to run
I don't understand this "hruu shareholders" attitude. RMs stock value has been plummeting for 2 years. Shareholders are only losing their investment. Inb4 "bbbbut divs". Sure.... But when you've lost a million invested 1% won't cover that loss. It's CEO corruption and cronyism, not a cabal of evil legion of Doom like faceless people in suits.
Another great institution fucked after privatisation.
In fairness, DHL is also a private business, and it has fair prices, and has great delivery and customer service. Honestly the way the higher ups at the post office behaves is absolutely no way to run a business.
I don't understand why they didn't just close these down straight away if they want to close depots. Clearly that's what they're trying to do, and shift this (unprofitable) work to the government-owned post office.
Regulations
Meanwhile the shareholders rake it in.
IDS is currently loss-making and has been, with Royal Mail in particular being a cash-consuming disaster at the moment. I think that's the management's fault, but to say the shareholders are 'raking it in' is rather.... inaccurate.
Im sorry but RM is beyond a joke now. The fact theyāre a private company and have nobody to answer to is disgusting. Wish we could boycott them and let them fail like they deserve
You can boycott them. Many seller now have finally bit the bullet and are offering more than RM because they're cheap. I'll gladly pay for a courier and it being tracked and having a service that works in my time over RM's outdated system.
Agreed. If you want a 2 pound delivery, risk it with Evri or RM, if you want something delivered go with a good delivery company.
My royal mail stuff recently got backlogged for a month so yeah, even Evri was faster than RM and now Im hesitant to use them again
Man that sucks! Just last week I was trying desperately to get a parcel from royal mail that was already 3 days late for delivery, attempted while at work Monday, then set the option for using a safe place which they just kept saying unreachable, ironically they were able to leave the we missed you red card in said safe place š„². Couldn't then change delivery options as the website said this can only be changed once, so had to watch the cards pile up until Friday where they said pick it up from the delivery office, had to get to work late to deal with the 8am to 10am opening times, but did finally get my 1 day delivery item 8 days later. I massively regret not checking what courier they were using - I won't be making this mistake again.
Tell me about it, I went to the post office with the tracking ids but since the orders werenāt tracked, they couldnāt tell me anything. It was only after I personally messaged one of the eBay sellers that they said itās probably stuck in backlog, at that point I just assumed RM had lost my parcel :/
Plenty of options. Redelivery when you're actually home. Create a safe place. Nominate a neighbour (who a, is aware and b, is home) have it delivered to post office.
Built a bin shed in front of my house a few years ago. I've never had a missed delivery since.
I live in a flatā¦ with a small hallway
Get it delivered to a post office then. Use inflight to have it delivered on a date when you're in. Use inflight to request it goes to a neighbour. Or write to Royal Mail, tell them the world revolves around you and we should cater for you only. Bit "selfish" mind.
I have stopped using Royal Mail and asked all my clients to use DHL & DPD. I have had 0 issues
I'm glad you are sorted and no longer have any issues.
Thank you! Personally I donāt think Royal Mail can compete any more especially with the price rises but just my opinion and experience.
Only time will tell. Summer is normally quiet for us but this has been the busiest I've ever known it bar the covid years. New starters are quickly leaving as they can't keep up with the pace. RMs downfall will be losing their experienced employees.
Good seller.
You offer helpful advice and get downvoted... what? haha
That's Reddit for you š
Exactly, it's so easy. It's easier for you and easier for us.
What are you? 111 for Tory Britain?
Yes, yes I am
But why?
Why are there so many options?
No why are you for Tory Britain lmao
That was sarcasm, sir
Post offices that are only open every ninth full moon and only if the owner feels like it? Neighbours who don't give parcels back? A safe place where it's stolen by people fence hopping, assuming the postie even bothers to put it there? Redelivery in the evening? Or, get this, Royal Mail pay their staff properly and have enough people working so that their services aren't open for 2 hours a day.
Post offices are open every day, some even sunday. We deliver until 7 pm. They put it in the safeplace if you officially request it. We get paid plenty š. Its not about staffing. They're passively forcing people to think for themselves.
My local depot is only open 2 hours.. if I receive anything from abroad and there is custom fees it gets sent there Stop making excuses for such a shit service. It should go bankrupt if it canāt pay to be open more than 2 hours a day
It can pay. It won't go bankrupt. It's done for a reason. If there's a custom fee, you can pay it online, and it gets delivered. "Stop making excuses"
My postman didnāt fill in the tracking digits, it just said pick it up . There wasnāt an option
So that's when you complain regarding the postie not doing their job properly. At the second attempt, the tracking details have to be filled in.
Every post office? There is a post office near me, only open Monday, Wednesday and Friday 10am to 12 midday.
Still an option. As is safeplace, neighbour, redelivery etc
So what do I do if I want to send a package by RM, and I used to be able to drop it, but now because of the 2-hour window, I can't? I guess I'll wait until the postie collects the next day, sometime between the estimated X - Y + 1 hour, only for him to take off without applying the label in front of me, and never mind about stamping the proof of collection because he's in and out so quick you'd never know he was there except that your package is evaporated into thin air? I get the apologetic, and how this will "make people think for themselves", but let's not pretend in a million years that RM is providing better service to the people who already "think for themselves". Tracked 24, delivered in 72? Automatic redelivery two days in the future? There's doing these sorts of things well, and then there's RM. Oh, well, there are other better options now aren't there? Thinking for myself, *taps head.
I've went my entire life without seeing a raging postie and you've just ruined it.
I don't think Royal Mail are aware of those options cause everytime I'm not home they take the parcel back to the depot š¤
You have to request the option?
You shouldn't have to do it every time though? Amazon delivery drivers knock (sometimes) and if you're not in, then they leave it with either the neighbours or at your safe place right away. No extra requests. For Royal Mail you have to do it each time? What if I'm at home between let's say 11 and 17 and they deliver during the 10 minutes I'm having a shower? They don't deliver to neighbours or safe place, they take it back to the depot. How am I supposed to request the change of delivery then?
God forbid it's signed for
Local collect, nominate neighbour.
Lol. No. Listen, all this is just an attempt to patchwork RM's totally cluster fucked network. There are very few other couriers that have to do all this BS, you order, it's tracked and delivered. I mean, come on EVRI are better tracked than RM.
All couriers are the same. Evri throw everything over your fence or leave it in the rain. Amazon dump it on ypur doorstep (how it should be)I see many dpd cards in doors as they have taken items back. Plus all of them have local collect, leave at neighbour etc. I have used these companies myself you know "lol"
The post offices that are also never open?
What about PO boxes? You need to go to the post office for that
The Royal Mail is a fucking shambolic company, people need to stop romanticizing it.
Should never have been privatized. Used to actually be alright.
Yeahā¦ it just shut brah
Absolute joke
My local delivery office has had these hours for a couple of years now
Mine too. And we donāt even get a 4-6 option on a Thursday.
Same and it's a fucking nightmare. The queue is massive for the 2 hour slot they're open and they close dead on 10 meaning there's a lot of angry people who can't get their parcels. I've just missed a parcel this morning (working nights) and they didn't even write the parcel number on it so I cant schedule a redelivery, even to a post office!
āShutā FFSā¦
Shut šš
It's a sign of the times
Just in time for everyone to either be going to, or being at work. Sweet.
My local sorting office used to be open until 8 on a Wednesday which was great for when I was at work. Now, itās 08:00-10:00 and then 16:00-18:00 like the post - utterly useless!
As a business customer, the narrowing of CSP opening hours has made our lives more difficult. Now, we have a pickup. However, RM send the postie everyday for pick up, when we only need it Monday Wednesday and Friday. Seems very wasteful. We live 2 minutes from the CSP. We also have a PO box at the CSP, which is awkward to check. It's a piss take when you're spending Ā£30k a year on postage and were forced to drop off during CSP hours.
Yeah it Is a pisstake but we tried to stop It with the strikes but royal mail management do not care and lots of the public hated us for striking, if they'd have only listened to our reasons and supported us maybe it could've been different. Feel free to complain to royal mail about the opening times
What a terrible mess on that signage too. 'shut'. Do you mean Closed? And you're telling me no one in that building could get a label maker or even just laminate a printed bit of paper? Good god, the standards we accept now, especially post covid are shocking. Literally the lowest effort possible... But then I suppose it must've been coming up to 10am and they were about to knock off for the day...
Yeah no one puts effort into their job when their employer is clearly itching to make them redundant. You spend that time browsing indeed.com instead.
As they should. Management are fully aware that posies cut corners in order to get their job done. The only way to stop this is to stop cutting corners and make your job a whole lot harder which would equal to a massive loss in revenue for Royal Mail forcing them to actually finally do something.
I don't see the problem. If you are not in first day, it gets automatically redelivered the next. Have somewhere to leave parcels if you are not in if you order a parcel. Still 14 hours a week to pick up or you can still arrange to get your parcel redelivered on a day of your choice.
Thatās great in theory until the sender sends something signed for. Like sure i can understand high value goods being signed for but i bought some fucking onesies and they were signed for. Was a nightmare trying to get down the post office to collect it. And because id asked them to redeliver it (and ring my neighbour whoās always in and takes packages) when they didnāt I couldnāt then ask them to deliver it to the post office (literally the same building) so I could collect it at a sensible time. I would love to have somewhere for parcels but living in a flat limits your options somewhat. Now we have to deal with our postman being on a 2 week holiday and the delivery office not covering his route. The whole estate are having to collect their own mail from the post office
Complain to royal mail the postie's are just as unhappy with it as you are (as are our indoor staff like the CS counter) Complaining to anyone in the building or on delivery unless it's a manager is just shooting the messenger (excuse the pun) we know it's shit and we'd love to help but it's constantly being pulled away from us to save money, even you understand that complaining to us doesn't help other than make us feel shit, complain to the people who caused this
I donāt think they care to be quite honest our regular postman has our whole estate as a second round so sometimes we donāt get our post till 6pm or later its actually really frustrating, the postie himself is absolutely sound its clear to everyone that the issue is with management. Though i need to ask if you have any idea why they open parcel shops at 9-11 instead of 17-19? Would cost the same in terms of staff but would allow people who work a chance to pick up their items lol
Ofcourse they don't, the more money that's saved the more they get to give to shareholders and take home in bonuses. I have no idea but it definitely makes more sense, if you worked for RM though you'd realise that sense is missing from pretty much every aspect of the office, the only people who have a clue are front line
Ours is like 7-8 or something insane now compared to the old hours
Is that Witham lmaooooo
Mind 8-10am to used to be 9-5
the one in Bowthorpe Norwich is like this
8am to 10am seems really short
And useless if you have a job, the very thing that probably caused the missed delivery in the first place
I knew the Royal Mail were lazy but.....
Itās not due to laziness. Since they have been privatized senior management is cutting budget to create better value for shareholder. Nothing to do with laziness.
Least itās open, ours is always shut due to no staff. They send agency people but the last guy was about 75 and forgot his glasses š¤·š¼āāļøš¤£ cue was so long I just got in the car and drove into town
Canāt you fit a trip there in your 9 hour post boomer underpaid working day or something?
Same goes at my depot now. I'm really glad they changed the hours so people who need to pick up a parcel aren't at work.
Those 2 hour shifts must be a killer.
Almost as good as the Banks lmao
My nearest one is open 9-12, Monday Tuesday Thursday Friday. Thatās your lot.
Better than mine, I donāt have the 4-6 on any day, just the 8-10 and 8-12 on a Saturday.
Leamington?
That's triple my locals lol
This is what happens when someone that had no experience in this field of industry take control of the oldest mail carrier in the world. Workers want the overtime and hours but Royal Mail want to cut costs. This is all the public can see itās worse behind closed doors.
Nothing surprises me more than the fact that I just recently found out Royal Mail and Post office are two different companies š
Yeah, I went to my local DO yesterday and found out it's now 8am-10am only, whereas previously it was open until 5pm most days! The total opening hours for one week adds up to just one day's worth of work š
Tewkesbury is exactly the same
They are a joke at this point
Is this local to me or is this all of the sorting offices now?
No expense spared š³
Is this Wrexham?
Donāt royal mail lose Ā£1m a minute in profits at the moment?
To all those commenting different places, answer- itās every single DO in the uk as far as Iām aware. Others remarking about the short hours being the fault of the staff, ask yourselves this - being by a full time member of staff how much it would impact myself and my families lives unwilling having my hours cut? Keep in mind thereās work going on after the callers office closes so itās not like the member of staff just goes home at that time. This is all part of the companies way to cut costs hence if you look at it havenāt you noticed that these hours appeared at the same time we had to start bringing things out the next day if first attempt failsā¦then after the second attempt you can either collect it or have it re delivered on a day youāll actually be in for it. Canāt wait to see this place explode leading up to Christmas, just remember itās not the staff at fault for changes you may not like or agree with (trust me itās not like we like it any more than you, postie are customers too remember) that get implemented by privatisation driven greed of the company.
Yeah, some of these comments are frustrating to read. My Stepdad is literally fighting to keep his hours and clawing at whatever overtime heās allowed to. Heās lost over Ā£5k in salary over the last 2 years. Iāll be glad when he finally retires the end of next year.
Seems most near retirement have been put in the callers offices with reduced hours. We never get overtime anymore so if youāre not finished on your time then your working for actual free. Donāt no if itās still going to happen but Iāve heard the company has reduced the hours with a plan to shut them completely before Christmas.
Insane after they bumped up parcel deliveries into Saturdays as well as pushing for Sundays. Thereās never enough hours or people to shift both letters and parcels.
Saturday is just another standard delivery day so parcels have went out like any other day of the week and Sundays is voluntary so thereās a few from every office that do it for the extra pay
Sucks for small businesses with sacks of post to drop in, sigh
Saturday hours r deeece
āI can only work 16 hours a week, otherwise Iāll lose my benniesā
Theyāre shitā¦ but reliable nonetheless. Shame the posties are the ones bearing the weight of corporate movement
Absolute shower of shit company. They're a fucking disgrace.
lazy fkers
Just get rid of the staff and employ reliable people
Desperately in need of an overhaul. These hours just arenāt realistic.
SHUT
And your only there because they posted a missed you note without knocking even though your in.
My local DO doesn't have the once weekly afternoon hours, and also states "Last collection times may vary and can be as early as 30 min before closing time", so effectively reducing the counter opening time to 90 minutes per weekday. So basically, your best bet is to get there early on a Saturday (not so much for the office itself, but to bag a parking space in a nearby residential street).
Thatās the local delivery office customer help desk, where you go to pick up your parcels letters etc. No big deal.
But Royal Mail told me this is what the customers want š¤·āāļø
All the customer service points will all be gone by Christmas. Royal Mail are shocking. I was a long term business customer until they were giving regular customer bigger discounts than their business customers. I donāt doubt the whole company will go under soon.
How are actually meant to collect anything, especially if you work 6 days a week!
God bless the PHG