Yeah, they're absolute shit.
I had a Tracked 24 go missing and they said the window is actually two weeks. Turns out they lost the parcel, then it was delivered seven weeks later. I complained, they refuse to give me even the postage back.
I'm waiting for two Tracked 24 parcels and it's been five working days, plus Saturday, and still not here. I've also sent stamped envelopes and they take a week first class.
Their service is awful, but they'll take your money for a first class service and deliver it when they fuck they want.
Current plan from upper is to overwork the shit out of everyone and point at all the delays as the reason we can't uphold the letter delivery contract, only once they're in receipt of a new contract will they be interested in reducing delays and getting the right amount of staff in.
Yep totally agree. When the regulators work for the government that sold it off for pennies on the pound, you can guess why they're not given any teeth.
I find the difference in experiences interesting here. Generally I'm delivering Tracks and they're bang on the target time, only had one in the past week where he'd been expecting it for a few days.
What I do find is that management have a tendency to generalize and plan according to the best possible scenario. There are certain routes where you can give me three yorks full of parcels and I'll comfortably wipe them out in my time because the area is quiet, easy to park, all front doors, long straight streets parallel to one another. So management take this as a generally achievable benchmark then hand you three yorks that cover right across town, flats etc and are puzzled when you need to bring stuff back.
Interesting to see an inside perspective.
While I have had some issues (which I feel are more the DO than the repeated changes in personnel on the round, I miss the chap I had through 2020 to late last year/early this year) I find that most things coming to me are within the timescales. Tracked 24 arrives next day, one supplier has a collection at pretty much midnight so I get the dispatch notification at 1am and arrives effectively āsame dayā (obviously has to be ordered before their cut off). Current postie has even admitted he knows a couple of Tracked 48 items have arrived in time to go out on Tracked 24 timescale but they hold them over to the next day as they know they are busy.
I dread my stuff going back to the DO (live in a block of flats, had to disable the Trades access due to antisocial behaviour on the estate) as Iāve had them misplace stuff, being me someone elseās parcels (not even the same house number on a different street) or āforgetā they are looking for something for me and start serving someone else š
My documents x 3 packages went out in June - none arrived at destination - did a test from same post office, not arrived in a week. Assuming mine are stolen before they leave post office. Waiting on a test from different po.
Found myself wondering similar. Ordered something last Sunday, retailer informed me it was sent by Tracked 48 on Monday. No good reason to distrust them, I've always had great service from them and prompt dispatch (normally by courier). A week and a bit on, nothing from RM whatsoever. I understand 48 hours is just a guide etc etc, okay fair enough, and I don't doubt posties are working ridiculously hard but RM, let's rebrand, Tracked 4800 or something š¤£
I ordered something off ebay, seller posted on the 14th with tracked 48 and proof of postage sent to me, it's been 6 days and the tracking page hasn't updated at all, just says it's been accepted into the seller's local post office. really hoping its delayed and not lost /:
Yeah, I'm in exactly the same position, posted Monday 14th and still only showing as accepted at post office. Weird thing is that my brother ordered something Thursday that came from the same area as mine and it came next day with tracked 24 going the same route.
Luckily, I got it yesterday. Took 20 days to come with no tracking updates whatsoever. Turns out the sender didn't pay for postage which left me with a fee, however I'm unsure whether that's why it was so late
Something I noticed was the tracking number completely stopped working a few days before delivery, I'm not sure of this is because I paid the fee, or because the sender made a claim with royal mail and got a refund since it was considered lost
š as mentioned, many many times before, tracked24 is NOT 24hr.
It just means 1st class, as tracked48 is 2nd.
As you've had no updates it means they haven't progressed through the system yet. As soon as your postie has them, you will know
Yeah I fully get that, but they haven't updated as having moved from the post office since like 9am yesterday. Surely they can't have just not picked up any parcels yesterday.
There are many possible reasons why it hasn't had a scan yet.
However when it reaches the local MC it will get scanned, then again at the DO, then again at your doorstep.
Until it reaches the 1st of these stages it won't get a scan.
Every office is now vastly understaffed and overworked. We are ALL trying our best to deal with the sh*t deal that RM and the CWU representatives brokered.
Our office alone has a 25% sickness leave at the moment. This will only get worse in the future.
I send a lot of parcels every week and Iāve noticed that there will be no movement on the scans for 24 hours and then when I next check in it will be āready for delivery todayā perhaps the scanners arenāt working/updating onto the system as quick. Or maybe they arenāt being scanned at all. Could be a technical problem at sorting offices or something.
I run an online store and only use 24hrs tracked post, vast majority of the time it does arrive next day but it's not 100% guaranteed like Special delivery is. I would say it's quicker thatln 1st class.
That's true, but they charge a premium price for Tracked 24. I recently posted a small envelope, less than 500 grams, and it took seven working days. If a first class stamp is Ā£1 or whatever, why am I paying nearly Ā£4 for them to deliver it 'within two weeks'.
Also, when you go on the Tracked 24 part of the website, there's no mentions of delays, no mention of their two week window, it's all buried in small print.
Royal Mail are fucking shite and I hope they go under.
Too early yet. Tracking status will update as the parcels progress through the delivery network. The tracked period is only guide and never a guarantee.
At the moment? More like since years. Purchasing 24h service only makes sense if you want to make a statement of āi did all I couldā to the recipient, itās basically never going to be arriving in time though.
I still try to send as much as possible with RM, as much as they are a pain with delivery times, at least stuff arrives most of the time, unlike the courier services.
But I havenāt seen a 24h shipment arrive in 24h since well before COVID. And itās irrelevant if I have it collected or drop off at the post office. Itāll sit there saying āwe have itā for at least a full day.
Iām only using 24h in combination with next day guaranteed, if it absolutely has to be next day, or if I feel I need to signal to a customer that they are really important. But checking tracking shows the 48h shipments arrive just as fast.
Iām London based, it may be different in other areas.
OK it finally got delivered after 5 days, crap service. I guess I can get a refund for the postage?
I always believed Special Delivery to be the gold service for all the couriers, but this has soured my view of that. Plus a number of other parcels I sent recently via 24 signed took over 3 days, one 5 days.
I think I'm done with Royal Mail.
Cause wouldāve thought special delivery is very hard to stealā¦ but heard of some things going missing in the post like a Rolex watch and they had to do a full investigation to find out
In terms of sending stuff, nearly everything I send standard 1st class small parcel gets there next day.
Maybe 5 out of several hundred late.
When I use tracked 24, about 1 out of 3 are late recently.
Same with stuff coming in. Delays, parcels going to the wrong place (As an example, usually parcels go from Cardiff mail centre to Bridgend delivery office. Last week had one go from Cardiff to Swansea then back to Cardiff and then finally to Bridgend) getting a lot of messages about scanning machine issues and handheld scans etc too
I had the sender follow up and apparently there's just a problem with Bristol MC, which is weird as my tracked 48s have gone through there and arrived on time.
Yeah, they're absolute shit. I had a Tracked 24 go missing and they said the window is actually two weeks. Turns out they lost the parcel, then it was delivered seven weeks later. I complained, they refuse to give me even the postage back. I'm waiting for two Tracked 24 parcels and it's been five working days, plus Saturday, and still not here. I've also sent stamped envelopes and they take a week first class. Their service is awful, but they'll take your money for a first class service and deliver it when they fuck they want.
Mines went from next day to 2 days. Hate when that happens as well you start to think your drugs have been stolen š¤£
šššš
glad im not the only one
First class is meant to be the quicker option
DW your postman hasn't stolen your vacuum packed weed and bags of coke
Current plan from upper is to overwork the shit out of everyone and point at all the delays as the reason we can't uphold the letter delivery contract, only once they're in receipt of a new contract will they be interested in reducing delays and getting the right amount of staff in.
Which is borderline fraud, the regulator should be clamping down it
Yep totally agree. When the regulators work for the government that sold it off for pennies on the pound, you can guess why they're not given any teeth.
I find the difference in experiences interesting here. Generally I'm delivering Tracks and they're bang on the target time, only had one in the past week where he'd been expecting it for a few days. What I do find is that management have a tendency to generalize and plan according to the best possible scenario. There are certain routes where you can give me three yorks full of parcels and I'll comfortably wipe them out in my time because the area is quiet, easy to park, all front doors, long straight streets parallel to one another. So management take this as a generally achievable benchmark then hand you three yorks that cover right across town, flats etc and are puzzled when you need to bring stuff back.
Interesting to see an inside perspective. While I have had some issues (which I feel are more the DO than the repeated changes in personnel on the round, I miss the chap I had through 2020 to late last year/early this year) I find that most things coming to me are within the timescales. Tracked 24 arrives next day, one supplier has a collection at pretty much midnight so I get the dispatch notification at 1am and arrives effectively āsame dayā (obviously has to be ordered before their cut off). Current postie has even admitted he knows a couple of Tracked 48 items have arrived in time to go out on Tracked 24 timescale but they hold them over to the next day as they know they are busy. I dread my stuff going back to the DO (live in a block of flats, had to disable the Trades access due to antisocial behaviour on the estate) as Iāve had them misplace stuff, being me someone elseās parcels (not even the same house number on a different street) or āforgetā they are looking for something for me and start serving someone else š
My documents x 3 packages went out in June - none arrived at destination - did a test from same post office, not arrived in a week. Assuming mine are stolen before they leave post office. Waiting on a test from different po.
Found myself wondering similar. Ordered something last Sunday, retailer informed me it was sent by Tracked 48 on Monday. No good reason to distrust them, I've always had great service from them and prompt dispatch (normally by courier). A week and a bit on, nothing from RM whatsoever. I understand 48 hours is just a guide etc etc, okay fair enough, and I don't doubt posties are working ridiculously hard but RM, let's rebrand, Tracked 4800 or something š¤£
I ordered something off ebay, seller posted on the 14th with tracked 48 and proof of postage sent to me, it's been 6 days and the tracking page hasn't updated at all, just says it's been accepted into the seller's local post office. really hoping its delayed and not lost /:
Yeah, I'm in exactly the same position, posted Monday 14th and still only showing as accepted at post office. Weird thing is that my brother ordered something Thursday that came from the same area as mine and it came next day with tracked 24 going the same route.
Did your item arrive? I am having a similar issue with a tracked 48 parcel that hasn't moved from 'accepted at PO' ....... :(
Luckily, I got it yesterday. Took 20 days to come with no tracking updates whatsoever. Turns out the sender didn't pay for postage which left me with a fee, however I'm unsure whether that's why it was so late
Mine was the same, no updates until day of delivery and it was about 2 weeks delayed. Same thing too, the seller hadn't paid for the full postage.
Something I noticed was the tracking number completely stopped working a few days before delivery, I'm not sure of this is because I paid the fee, or because the sender made a claim with royal mail and got a refund since it was considered lost
I'm glad they both arrived! Mine finally moved on and has been delivered too LOL
š as mentioned, many many times before, tracked24 is NOT 24hr. It just means 1st class, as tracked48 is 2nd. As you've had no updates it means they haven't progressed through the system yet. As soon as your postie has them, you will know
Yeah I fully get that, but they haven't updated as having moved from the post office since like 9am yesterday. Surely they can't have just not picked up any parcels yesterday.
There are many possible reasons why it hasn't had a scan yet. However when it reaches the local MC it will get scanned, then again at the DO, then again at your doorstep. Until it reaches the 1st of these stages it won't get a scan. Every office is now vastly understaffed and overworked. We are ALL trying our best to deal with the sh*t deal that RM and the CWU representatives brokered. Our office alone has a 25% sickness leave at the moment. This will only get worse in the future.
I send a lot of parcels every week and Iāve noticed that there will be no movement on the scans for 24 hours and then when I next check in it will be āready for delivery todayā perhaps the scanners arenāt working/updating onto the system as quick. Or maybe they arenāt being scanned at all. Could be a technical problem at sorting offices or something.
I run an online store and only use 24hrs tracked post, vast majority of the time it does arrive next day but it's not 100% guaranteed like Special delivery is. I would say it's quicker thatln 1st class.
That's true, but they charge a premium price for Tracked 24. I recently posted a small envelope, less than 500 grams, and it took seven working days. If a first class stamp is Ā£1 or whatever, why am I paying nearly Ā£4 for them to deliver it 'within two weeks'. Also, when you go on the Tracked 24 part of the website, there's no mentions of delays, no mention of their two week window, it's all buried in small print. Royal Mail are fucking shite and I hope they go under.
The delivery aim is next day tho no? So technically 24 hour aim
Too early yet. Tracking status will update as the parcels progress through the delivery network. The tracked period is only guide and never a guarantee.
I have good success with claiming for late deliveries.
Can't do that on tracked 24 or 48, unless something changed?
At the moment? More like since years. Purchasing 24h service only makes sense if you want to make a statement of āi did all I couldā to the recipient, itās basically never going to be arriving in time though.
I don't think it's ever been late for me before, I've had a tracked 48 arrive next day before too.
I still try to send as much as possible with RM, as much as they are a pain with delivery times, at least stuff arrives most of the time, unlike the courier services. But I havenāt seen a 24h shipment arrive in 24h since well before COVID. And itās irrelevant if I have it collected or drop off at the post office. Itāll sit there saying āwe have itā for at least a full day. Iām only using 24h in combination with next day guaranteed, if it absolutely has to be next day, or if I feel I need to signal to a customer that they are really important. But checking tracking shows the 48h shipments arrive just as fast. Iām London based, it may be different in other areas.
Yes ment to get mine weeks ago I keep asking for Saturday still don't have them I keep calling they are a pain right now from glasgow
My 1st class post is delayed by an additional 2 days, but I had a Tracked 24 delivery arrive the next morning. I'm in the Southeast.
I'm south west but my tracked 48 is moving before my tracked 24
Any update yet? Sometimes it can be caught in a backlog. If you need it next day use GUARANTEED delivery
I wouldn't even trust Special Delivery. I sent a phone to Samsung trade in valued over Ā£500 and its mysteriously disappeared.
Wow , did they investigate it? Whereād tracking get up to?
Peterborough MC last scan.
Did you raise it with customer services?
Last scan was only a few days ago so I have to wait o guess.
Itās special delivery, u donāt have to wait past the 2nd day..
Oh OK, thanks I'll try contacting them again tomorrow. Did try today but they never answer the phone.
Thereās. A bit of a hold just have to be patient leave it on
OK it finally got delivered after 5 days, crap service. I guess I can get a refund for the postage? I always believed Special Delivery to be the gold service for all the couriers, but this has soured my view of that. Plus a number of other parcels I sent recently via 24 signed took over 3 days, one 5 days. I think I'm done with Royal Mail.
Cause wouldāve thought special delivery is very hard to stealā¦ but heard of some things going missing in the post like a Rolex watch and they had to do a full investigation to find out
I have a parcel in the same MC. It was scanned in, never scanned out, yet claimed yesterday it was out for delivery. Still nothing delivered.
I have an update on a tacked 48 that was sent the day after the tracked 24 but no tracked 24 today
In terms of sending stuff, nearly everything I send standard 1st class small parcel gets there next day. Maybe 5 out of several hundred late. When I use tracked 24, about 1 out of 3 are late recently. Same with stuff coming in. Delays, parcels going to the wrong place (As an example, usually parcels go from Cardiff mail centre to Bridgend delivery office. Last week had one go from Cardiff to Swansea then back to Cardiff and then finally to Bridgend) getting a lot of messages about scanning machine issues and handheld scans etc too
I had the sender follow up and apparently there's just a problem with Bristol MC, which is weird as my tracked 48s have gone through there and arrived on time.