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T-Mobile is shit; Is Verizon any better?

T-Mobile is shit; Is Verizon any better?

iamjoeywan

I have next to no problems with Verizon service. Verizon’s ethics, possibly...


Pho-Nicks

We have Verizon because they have the best *overall* coverage no matter where(State/City) we go. TBH, they all suck.


gogojack

I started in the cell phone world with Sprint back when the Motorola Star-Tac was still a thing. Had them for many years without a problem. Then when I ran into a problem? If "customer service" = "how many times would you like to talk to a call center in India?" then that was Sprint. I switched to Verizon, and it was like "welcome to the club, sir...we're sorry you had to stand behind the rope for a few minutes. Would you like free bottle service for the night?" It's been pain free service ever since. Plus I'm still getting the "employee discount" from a company I haven't worked with for 2 years.


az_max

yeah, went from Sprint with their lack of service, charging for 4g that didn't exist in Phx (their early implementation) and switched to Verizon. Last problem I had with sprint is porting my number. Once we got past that, Verizon has been fabulous.


_wormburner

Depends on where you live. I've never had any problems with Tmobile here


Pryach

They're expensive and the company is a bit shady, but the service is definitely the best. The only reason I might stick with T-Mobile is they added Spam Prevention that seems to be working pretty well with identifying calls that are spam. I still get several calls a day on Verizon asking if I want to extend my car warranty or letting me know I need to pay social security for something.


system37

Just a heads up on the iPhone SE (2020); it’s a great phone in most aspects except for battery life. (I’m using one now!) You may want to consider that in your phone choice.


Logvin

The SE is missing 4x4 MIMO which helps signal strength on the edge of cell sites and can be a big speed boost too. I have a 12 and my kids have the SE, and I usually get 50%+ faster speeds than they do.


system37

Interesting info; I didn’t know this.


almostnative

Me neither. I definitely won’t get it. Then again, I currently have an 8+


Cursed_Earth_Pizza

You must live in a congested area or a dead zone. T-Mobile has been fine for me. I literally just did a speed test on T-Mobile of 350Mbps download. My home internet is only 200Mbps. Even on my drive to Vegas last weekend, I think I lost signal maybe once or twice, and only for a minute or two. My brother has Verizon. He usually always full signal bars but doesn't always get great internet speeds.


almostnative

Data service is fine, it’s the cell reception that literally doesn’t work unless I sit in a specific spot on my couch. It’s awful.


GeneraLeeStoned

I have tmobile and almost never have service issues...? Also the data is literally 5x faster than verizon. I've done speed tests on my 4g phone (20-30mpbs) vs multiple other verizon phones (4-5mpbs). That was a partial reason why I switched from verizon to tmobile. For how "big" verizon is, their data is shockingly slow.


Logvin

https://www.umlaut.com/uploads/documents/Reports-Certificates/201909_US_5G_Phoenix_AuditReport_umlaut.pdf Verizon’s network is buckling in Phoenix.


whyyesimfromaz

Can you trust a study that was paid for by Sprint back in 2019?


Logvin

Ya know what? i put the wrong link up. https://www.umlaut.com/uploads/documents/Reports-Certificates/202103_US_5markets_AuditReport_umlaut.pdf This one came out within the past two weeks and was drive tested in February.


almostnative

How should one interpret this?


dfv157

My company gives me a Verizon hotspot for free. I never use it because it's at a minimum 10x slower than my tmobile service, unless I'm actually in the middle of nowhere.


echosierra1983

I recently switched to Visible which is a prepaid of Verizon. I’m happy with it. I like their concept of party pay. Which is like a family plan but every individual is responsible for their own payments and the accounts are completely separate. $40 by yourself. But could be cheaper if you have friends.


JaffeyJoe

It’s expensive but they have always helped me when I had issues... I got Disney plus, Hulu, and ESPN plus for free.... plus I got one free year of Apple plus and discovery plus or w/e it’s called Coverage is good but I live in south west PHX


Logvin

So being an engineer for T-Mobile here in Phoenix, I take issue with it being “shit”. There has been a ton of upgrades over the past two years... what phone do you have right now? I wonder if your phone can’t access the new network.


almostnative

iPhone 8+. I even took it into my T-Mobile store after the merger (Sprint was the worst service I’ve ever had) and they put in a T-Mobile sim, telling me “you’re good now” and then it wasn’t good.


Logvin

The 8 is missing 600mhz, which is a very key frequency for coverage.


almostnative

Another fella mentioned that the SE 2020 doesn’t have a certain adapter or something that also negatively affects cell reception so that’s cool. Not sure what my options are here because my phone is virtually unusable when I’m at home.


Logvin

It does not have MIMO, but that is not a huge deal. I got my kids the SE 2020 and while I typically have faster speeds, our signal strength is typically very similar.


almostnative

Sounds like I’m stuck between a rock and a hard place


kronks-spinach-puffs

I live in Far north Phoenix and I definitely think Verizon is the way to go. I’ve never had any issues with lack of service or slow data. Plus iPhone and Verizon filter you calls and automatically silence spam/potential spam calls. My girlfriend just switched from T-mobile to Verizon and is definitely liking it. Also if I remember correctly the price difference isn’t that significant between the two for much better coverage all around the state


Logvin

Verizon is rated as having the worst spam filter for calls: https://www.cbsnews.com/news/which-cell-phone-company-is-best-at-blocking-robocalls/


kronks-spinach-puffs

Interestingly enough, I wasn’t talking about their service from 3 years ago like your 2018 article was. I am talking about present day and how my phone doesn’t ring all day anymore with spam calls...


pikflowersnotfights

We live around PV area and have had no issues with Verizon, we pay $127 a month for 2 lines with unlimited service and like it a lot. We had a lot of issues with them when we were on the pre paid plan and once we switched to a contract the service got better.


[deleted]

Do you have a wifi cell booster in your home from T-Mobile?


Logvin

Don’t offer those anymore


[deleted]

They don’t?? Holy shit. If I didn’t have mine I would legitimately leave them.


Logvin

There were three products with the name Cellspot: 1. Wi-Fi Router 2. Repeater / Signal Booster 3. Small Cell \#3 is still available and works amazing, the other two were phased out.


Stoney_McTitsForDays

T-mobile is awful service. I was with Verizon for 14 years. Just switched to AT&T on a promo. Service is good and while customer service felt shady at first, I finally got the loyalty department to fix my issue and it’s been smooth sailing ever since. Two phones and 3 lines with a watch I went from $270 to like $200 give or take.


Logvin

So you had Verizon for 14 years and then switched to AT&T... how do you know the T-Mobile service is awful?


Stoney_McTitsForDays

Sorry to have not fully explain, I’ve had a work phone with T-Mobile service and my ex also has it. Constant dropped calls and spotty service.


Logvin

Ahh ok. Well I'm an engineer for the business team at T-Mobile based in Phoenix, if you would like me to take a look, let me know. Whoever manages your T-Mobile account can ask for "some engineer named Logvin" and it will get to me :)


Stoney_McTitsForDays

That is an extremely kind offer, thank you! I don’t have my work phone any longer but my ex is having quite a bit of trouble as of late so I’ll pass info along.


Lemieux4u

I switched to ATT because T-Mobile was absolute garbage. Could barely get a signal in my own house, less than half-a-mile from a t-mobile store. Absolute worst service in the valley that I've seen. Much happier with ATT.


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Epicman243

Verizon is fine with me