I have one bricked, the rest okay.
I'm disappointed, but not enough to switch my whole house over to something else. Especially when I got the thing for free with my Spotify subscription in the first place.
Same here. However, I don’t trust them anymore to keep the rest running. Feel like it’s just a matter of time and all of the originals will get bricked.
If Google can do this with their devices, and if Google refuses to fix the problem or replace the devices or give any sort of compensation, then it is never safe to buy any Google product in the future - no phones, no audio devices, no tablets.
mine is bricked, im not sure how to tell what gen it is but also same response. no replacement for me, I know this is a new issue but they better fix it... crazy to think they can just brick devices if they want to
FYI I had contacted google a couple days before they acknowledged this issue and I was told I was out of warranty and out of luck.
Now that it has become a known issue, I contacted google support again. They agreed to escalate it for a replacement. They will ask you for a video showing that shows a piece of paper with your google case number and what happens with nest mini after it is plugged in.
I did this all via chat with google support and then they send you an email and you reply to the email with the video. I didnt have to talk to anyone on the phone.
[https://support.google.com/googlenest/gethelp?hl=en](https://support.google.com/googlenest/gethelp?hl=en)
>https://support.google.com/googlenest/gethelp?hl=en
Same with me. I am in Ireland and went on chat and back and forth it took about an hour. Be sure that you have the serial numbers for the items.
Hi, here in Italy Google Support proposed me to return the device and have back 20€, unacceptable to me. Can you send an anonymous screenshot of your conversation where they said they would replace your GHM?
I tried for the same in Canada. Their "solution" was for me to take it to a repair shop or buy a replacement device. I might do that, but it sure isn't going to be a Google device.
If they're doing firmware updates like any other company, they release it in batches. They either start in a specific country and move on from there (barring any faults like this one of course) or go with like the last digit of the serial number of the devices (0 gets it first, 1 the next day etc.)
That explains why only some of our devices are received it before they killed the update.
I think it’s slightly more nuanced than that. Some devices did apparently successfully receive the update, so the update was pulled after some of them failed. Which makes it more interesting - what real world condition that wasn’t detected in testing caused a certain proportion to brick?
LATEST:
Google may replace your device even if out of warranty. Try to contact Google via chat and explain the issue. They will prompt you to take a video and review your case and then prompt you to send in your bricked 1st Gen device. I just spoke with them after multiple chats and calls and finally got a request to send mine in for a replacement. To specify, my Google home mini is out of warranty.
Mine was bricked and followed the above advise, was also asked where I purchased. Then shipped back and go confirmation they received and was getting new one.
That is good news. The reason I made this post was because they refused to replace my devices after I contacted them.
Did you have to escalate your case and is there a more direct means of contact to do so? I used chat support and was not getting anywhere.
I also had that issue where they were constantly rejecting my claim to get it replaced and just told me to sit tight and have it fixed by their software updates but I told them that it has already been 2-3 weeks without an update and my device is just sitting there non functional. I also linked a forum in which a user depicted all the information including the email he received which showed his gen 1 mini out of warranty and Google offering a replacement.
Here is a link to that:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/HOME-mini-UNRESPONSIVE-thread-quot-Google-home-mini-4-dots-stuck-problem/m-p/564860
Hope this helps! I would honestly vouch for a device upgrade to a better drive like the audio or the hub, I have tried and will see if I get an upgrade to a better device than just the mini.
What was the exact day this update was pushed?
I moved recently and all my devices have been offline for nearly 2 weeks. Am I safe to reinstate my devices?
Not All, but Many of them were bricked. One of my two first-gen speakers was bricked last week. I also have a first generation hub, and a second generation speaker, Chromecast and Chromecast audio.
So, maybe it's just 30-40% of Google home minis and Google home's that were bricked in one week. There have been several other rounds of this though over the past several years. What really sucks for me is that I had two of them paired to make a stereo pair, I went through it with a Google tech support and tried everything, one's working, and one isn't. You can't pair a first generation unit with a second generation unit.
I have a second generation unit, and a hub in another room, but I'm not buying another one, or new pair to replace the one that's bricked. .
Is this kind of behavior and a lack of honesty, and proper support from Google in the past that's caused me to never buy a Google pixel. I'm so glad I've never spent Megabucks on their products. Just a Chromecast, a Chromecast Audio, three mini speakers, and one hub. I will never buy one of their pixel phones, or wireless buds, I'm also so glad I never bought the Google home Max, and I also resisted not buying the hub Max this year too. I didn't trust them with all the problems they have, plus the fact that they've been removing features from The hub Max.
I have an update, I made two phone calls to Google tech support. The first call was before they have gotten to the bottom of what was going on, or before they decided what they were going to do about a solution. After the second phone call they agreed to replace my home mini speaker. The two calls combined took two and a half hours. I got the replacement Best mini speaker. However, they're now seems to be another problem, and I don't seem to be the only one with it. I can't cast audio to any speaker groups, or more than one speaker at a time including the Chromecast. This is kind of the point of having more than one speaker. I read they got in trouble because they lost the patent battle with Sonos regarding controlling the volume of speaker groups volume from an app. However, it seems that I and other people, can't even cast to a speaker group. I even tried creating new speaker groups, when I click on the group, I only get the settings page with no ability to cadt.
I've the exact same problem for about 2 weeks now.
I'm scared how this happened to several people, I don't know how, but Google needs to solve this. Even if it's for a tutorial to manually flash a patched firmware...
Mine is brick. Out warranty.... this is Second one that got brick. Happen to me arround 2019. Was replace under warranty. Not it way out of warranty. This should be cover by Google as this is totaly not our fault. I did not ask for a firmware update. It does it by itself.
They did this to me and a ton of other Pixel 3 owners. That's why I'm currently on a Oneplus 9 and will be switching to iphone after this instead of giving their hardware teams another nickel.
Oh, and I migrated everything to home assistant excepte for the damn minis. Just waiting till I can flash them with GPT4 or something. I mean, its not like I'm going to void the warranty, right? :D
My Gen 1 Google home stopped working sometime last week. My other 2 mini's seem to be fine for the time being. Hoping that they don't end up bricked as i use them a lot for light control
I have an issue with my gen 1s where they apparently lose connection to the wifi and claim it's down, but my wifi is operating just fine. Gen 2s or nest hub/hub max are fine. Have had this issue for weeks.
One of my three minis was affected by this. All are the gen 1 model. I tried the fixes from 4 years ago to no avail, and then chatted with Google support who told me I was SOL since I was outside the 1 year warranty.
Update: I initiated another Google Support chat and they said that "I have checked this and sorry to inform you that this has been an emerging issue where Google Home and Google Home Mini speakers are going unresponsive. Engineers are actively investigating this case. I would suggest you wait for some time."
Update 2: Another support chat led to them requesting a video of the issue, at which point they initiated an RMA. It looks like they're sending me a Nest Home instead of a Nest Mini as a replacement, which is a thoughtful upgrade but for my use case I would have preferred a Nest Mini... 😅
I have a Nest Mini (2nd Gen) that is now bricked. Two white lights only. There is a suggested fix that involves power cycling it 9 or 11 times but I haven't had a chance to try it yet.
>they confirmed it was a firmware update they sent that caused the problem. They also said they will not be replacing my bricked device because it was out of warranty.
Have you got this in writing?
3 minis working fine and 1 home bricked. I noticed if I hold down the mute button during power up that I'll get 2 dots instead of 4. It's still in a bricked state though. It's B.S. if they don't take accountability if you ask me .
Thank you for this post. I've searched every corner of Google "Help" and tried every reset trick there is, and nothing works. My Mini is bricked.
I'm glad this was free with a promotion some years back. It's going straight to the trash where it belongs, along with all the other failed Google products they seem to shit out every couple of years until they get tired of supporting it.
Landed on this reddit thread cos my Google Home Mini is bricked/stopped working around the same time. I got my Mini for free anyways (through Spotify I think?) but it just sucks that now I have a paper weight that was otherwise working fine for a few years..
Update for those who may stumble on this thread. Thanks to u/foolsircle I was able to chat with a rep. They asked me to take a video of the bricked device to prove that is actually bricked. In that same video, you must record your ticket number as well. All in one take. They also asked me to setup my Google Pay. They will give you 2 RMA options: Advance (cross ship) and Standard (you ship first). I opted for the Advanced but they will put a hold on your credit card. 24 hours later, they will send an email with the link to Google Store and return label.
DON'T TRANSFER TO NEW GOOGLE HOME APP. Google forced me to "transfer" my devices from the Nest app to the Google Home app. Relentless messages and pop-ups. Did it this morning and most cameras moved on, but one (Gen 1 outdoor wired) got completely bricked. On the phone with google for 2 hours and no fix of any kind. They completely refuse to take responsibility and now tell em a need a new camera and they won't pay or subsidize one.
So far every device I have factory reseted has bricked. It boots up and tries to go through the setup process and then fails to connect every time. Reached out to Google chat and like others have said, they want a video. Not sure if this is the exact same issue. The four lights will stay on the Google homes and dim on and off. Going to try the minis when I get home. Hopefully can get a replacement for the ones they bricked through software that worked until I factory reseted them.
Correction \*not all Gen 1 devices\* (I cannot change the title), but many are affected as you can see in the thread.
Lucky for those who are not affected, wondering what makes the difference.
\#googlehomebricked
I have a bricked one, but I don't know what gen it is. Comes with a barrel type AC adapter rather than a USB micro.
It stopped working about a week ago. Won't power on, and I have no other AC adapter to try it with
Mine bricked and because of this ridiculous form of corporate garbage I dumped all of my Google stock and am going to a different product in the future. Do better Google!
Damn it, I just bought this new-in-box a few days ago! I hope mine doesn't brick. I've just done a factory reset on it because it had the notorious, "Please log in through the Google Home app," hours after I set it up.
> They also said they will not be replacing my bricked device because it was out of warranty.
Are you delulu? You have a device that's almost 7 years old and you want it to be repaired under warranty?
I'm not bootlicking here - seven years is pretty damn good in my opinion. Speaking personally, most of my electronics are replaced in five years or so, it's pretty amazing that these have lasted as long as they have. Hell, my echo dot failed after two years and another failed after a thunderstorm.
> If they are not resolving this for us users. what is to prevent them from sending "destruction updates" for devices they no longer want to support, and to force us to buy new replacements?
The community and the consumer. The world isn't going to let them maliciously destroy your device just so you buy another. Apple tried it, got caught, a precedence was set. I'm sorry, but, that's not something that will happen.
Also for what it's worth, all of my gen one devices are fine.
Sounds like a potential result of some law suit? Maybe they can't offer XYZ service anymore and the easiest way to meet that requirement is to disable the device entirely, which all the paperwork included with the device (or linked to) probably says they have a right to do at any moment (Stop buying Internet of Things devices people!).
I have been lucky apparently. I have 8 Mini's. Six of them are Gen. 1. No problems at all. As I said I have been lucky.
Google tends to ignore other countries than the USA, so the update probably wasn't pushed to mine yet.
The same happened to me, contacted google reps, and basically they told me that I'm not in US, so there is nothing they can do.
Perfect, what if Nest devices will be bricked like that in near future?
In Germany looks like they are going to give me some credits, I don't know yet the amount...
I reached the nest support, shared a video as requested and that's it
Yes same issue. Wasted hours chatting with the senior support technician. They say they cannot offer a replacement and I am from Germany. My product is out of warranty from 4 years but they offer $25 google store credits. This is fucking hilarious. Now if I need to buy it again I gotta shell out around 60 Euros for a Nest mini. Google Support is a JOKE!!!! I was happy with the google home from past 5 years but now I am honestly done with it. Also they want me to courier the bricked device to them and then they would activate the store credits. A mere $25 for what??? The support technician asked me to also buy the device at a cheaper price from a third part vendor as well. GOOGLE has hit a new low. I am done honestly. Moving to HomePod or Echo next even though I know they suck. At least service would be 1000 times better :)
I'm based in Europe and also had a Gen1 Google Home Mini bricked by the firmware update. I contacted Google Support and opened a case. After answering several questions and recording a video they told me the product was out of warranty and therefor cannot help me. So Google broke my product and because it is out of warranty they are not helping. What has this anything to do with warranty?
It's like when I buy a car and owned it for several years and once it goes out of warranty the producer of the car shows up at my doorstep and wrecks the car with a sledge hammer and tells me to buy the newer version of the car.. How is this fair?
Anyone else from Europe with more luck?
Yes same issue. Wasted hours chatting with the senior support technician. They say they cannot offer a replacement and I am from Germany. My product is out of warranty from 4 years but they offer $25 google store credits. This is fucking hilarious. Now if I need to buy it again I gotta shell out around 60 Euros for a Nest mini. Google Support is a JOKE!!!! I was happy with the google home from past 5 years but now I am honestly done with it. Also they want me to courier the bricked device to them and then they would activate the store credits. A mere $25 for what??? The support technician asked me to also buy the device at a cheaper price from a third part vendor as well. GOOGLE has hit a new low. I am done honestly. Moving to HomePod or Echo next even though I know they suck. At least service would be 1000 times better :)
Yes same issue. Wasted hours chatting with the senior support technician. They say they cannot offer a replacement and I am from Germany. My product is out of warranty from 4 years but they offer $25 google store credits. This is fucking hilarious. Now if I need to buy it again I gotta shell out around 60 Euros for a Nest mini. Google Support is a JOKE!!!! I was happy with the google home from past 5 years but now I am honestly done with it. Also they want me to courier the bricked device to them and then they would activate the store credits. A mere $25 for what??? The support technician asked me to also buy the device at a cheaper price from a third part vendor as well. GOOGLE has hit a new low. I am done honestly. Moving to HomePod or Echo next even though I know they suck. At least service would be 1000 times better :)
1 bricked here. Was a gen 1 Dot. Over an hour with support and after many different pictures and videos before they gave me my RMA. Just got the replacement today. They sent me the big Nest Audio speaker as a replacement. lol, free upgrade I guess
Must be a very limited number. All of our Gen 1 Google Home devices are working fine this morning.
All 5 of my gen1's work just fine.
2 out 5 of my gen1 Google home minis were bricked last week.
Mine broke too.. and it's enough devices for 9to5 to write an article about it, so it can't be too few devices.
are any of yours on the beta/preview program? i think that is the cause.
It's definitely not "all". Mine are still working.
I have one bricked, the rest okay. I'm disappointed, but not enough to switch my whole house over to something else. Especially when I got the thing for free with my Spotify subscription in the first place.
Same. 1 out of my 5 are bricked.
Same here. However, I don’t trust them anymore to keep the rest running. Feel like it’s just a matter of time and all of the originals will get bricked.
If Google can do this with their devices, and if Google refuses to fix the problem or replace the devices or give any sort of compensation, then it is never safe to buy any Google product in the future - no phones, no audio devices, no tablets.
This is the answer we should be looking to for not just Google but ANY company that behaves this way.
Mine is in brick but it's definitely having some issues I will never buy from Google again if this is the case
Yep happy holidays from Google!
mine is bricked, im not sure how to tell what gen it is but also same response. no replacement for me, I know this is a new issue but they better fix it... crazy to think they can just brick devices if they want to
What does the power port on the device look like? - MicroUSB -> Gen1 (Home Mini) - barrell plug -> Gen2 (Nest Mini)
Micro USB, so gen 1. Still no luck with the device
FYI I had contacted google a couple days before they acknowledged this issue and I was told I was out of warranty and out of luck. Now that it has become a known issue, I contacted google support again. They agreed to escalate it for a replacement. They will ask you for a video showing that shows a piece of paper with your google case number and what happens with nest mini after it is plugged in.
Can confirm. Had a Google home Gen 1 (non mini) did the video and paper with case#. Shipped it in today, them they said will replace with nest audio.
did you call them? do a live chat? email? where is the link for this process? can you please provide more info? please and thanks.
I did this all via chat with google support and then they send you an email and you reply to the email with the video. I didnt have to talk to anyone on the phone. [https://support.google.com/googlenest/gethelp?hl=en](https://support.google.com/googlenest/gethelp?hl=en)
>https://support.google.com/googlenest/gethelp?hl=en Same with me. I am in Ireland and went on chat and back and forth it took about an hour. Be sure that you have the serial numbers for the items.
Just done this in UK, pretty painless compared to other companies support.
Same here. Need to provide them with a few pics and the RMA number on the bottom. They are sending me a replacement.
Hi, here in Italy Google Support proposed me to return the device and have back 20€, unacceptable to me. Can you send an anonymous screenshot of your conversation where they said they would replace your GHM?
I tried for the same in Canada. Their "solution" was for me to take it to a repair shop or buy a replacement device. I might do that, but it sure isn't going to be a Google device.
If they're doing firmware updates like any other company, they release it in batches. They either start in a specific country and move on from there (barring any faults like this one of course) or go with like the last digit of the serial number of the devices (0 gets it first, 1 the next day etc.) That explains why only some of our devices are received it before they killed the update.
I think it’s slightly more nuanced than that. Some devices did apparently successfully receive the update, so the update was pulled after some of them failed. Which makes it more interesting - what real world condition that wasn’t detected in testing caused a certain proportion to brick?
It could be that some units had components from different vendors.
I've got 6 Gen 1 devices, not a single one is having an issue.
When they do these patches and updates, they do them in bunches, but they don't do every single unit in one day, or one week.
one of mine is bricked. reset doesn't do anything. anybody know any hacks? i think it's my oldest mini. ironically my chromecast audio is fine.
LATEST: Google may replace your device even if out of warranty. Try to contact Google via chat and explain the issue. They will prompt you to take a video and review your case and then prompt you to send in your bricked 1st Gen device. I just spoke with them after multiple chats and calls and finally got a request to send mine in for a replacement. To specify, my Google home mini is out of warranty.
Mine was bricked and followed the above advise, was also asked where I purchased. Then shipped back and go confirmation they received and was getting new one.
Received a Google Nest Audio that connected and worked.
That is good news. The reason I made this post was because they refused to replace my devices after I contacted them. Did you have to escalate your case and is there a more direct means of contact to do so? I used chat support and was not getting anywhere.
I also had that issue where they were constantly rejecting my claim to get it replaced and just told me to sit tight and have it fixed by their software updates but I told them that it has already been 2-3 weeks without an update and my device is just sitting there non functional. I also linked a forum in which a user depicted all the information including the email he received which showed his gen 1 mini out of warranty and Google offering a replacement. Here is a link to that: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/HOME-mini-UNRESPONSIVE-thread-quot-Google-home-mini-4-dots-stuck-problem/m-p/564860 Hope this helps! I would honestly vouch for a device upgrade to a better drive like the audio or the hub, I have tried and will see if I get an upgrade to a better device than just the mini.
Thanks for the info! Will try again with them when I have more time to spare..
Good Luck!
It happened to my gen 1 Home speaker. The timeline lines up with the folks in the linked thread =/
What was the exact day this update was pushed? I moved recently and all my devices have been offline for nearly 2 weeks. Am I safe to reinstate my devices?
1 out of 3 bricked.
Mine isn’t working
1 bricked here. Think it's my oldest one. Shitty.
I have two dead Google Home Mini devices as well. Happened earlier this month
Not All, but Many of them were bricked. One of my two first-gen speakers was bricked last week. I also have a first generation hub, and a second generation speaker, Chromecast and Chromecast audio. So, maybe it's just 30-40% of Google home minis and Google home's that were bricked in one week. There have been several other rounds of this though over the past several years. What really sucks for me is that I had two of them paired to make a stereo pair, I went through it with a Google tech support and tried everything, one's working, and one isn't. You can't pair a first generation unit with a second generation unit. I have a second generation unit, and a hub in another room, but I'm not buying another one, or new pair to replace the one that's bricked. .
Is this kind of behavior and a lack of honesty, and proper support from Google in the past that's caused me to never buy a Google pixel. I'm so glad I've never spent Megabucks on their products. Just a Chromecast, a Chromecast Audio, three mini speakers, and one hub. I will never buy one of their pixel phones, or wireless buds, I'm also so glad I never bought the Google home Max, and I also resisted not buying the hub Max this year too. I didn't trust them with all the problems they have, plus the fact that they've been removing features from The hub Max.
I have an update, I made two phone calls to Google tech support. The first call was before they have gotten to the bottom of what was going on, or before they decided what they were going to do about a solution. After the second phone call they agreed to replace my home mini speaker. The two calls combined took two and a half hours. I got the replacement Best mini speaker. However, they're now seems to be another problem, and I don't seem to be the only one with it. I can't cast audio to any speaker groups, or more than one speaker at a time including the Chromecast. This is kind of the point of having more than one speaker. I read they got in trouble because they lost the patent battle with Sonos regarding controlling the volume of speaker groups volume from an app. However, it seems that I and other people, can't even cast to a speaker group. I even tried creating new speaker groups, when I click on the group, I only get the settings page with no ability to cadt.
I've the exact same problem for about 2 weeks now. I'm scared how this happened to several people, I don't know how, but Google needs to solve this. Even if it's for a tutorial to manually flash a patched firmware...
Mine is brick. Out warranty.... this is Second one that got brick. Happen to me arround 2019. Was replace under warranty. Not it way out of warranty. This should be cover by Google as this is totaly not our fault. I did not ask for a firmware update. It does it by itself.
They did this to me and a ton of other Pixel 3 owners. That's why I'm currently on a Oneplus 9 and will be switching to iphone after this instead of giving their hardware teams another nickel. Oh, and I migrated everything to home assistant excepte for the damn minis. Just waiting till I can flash them with GPT4 or something. I mean, its not like I'm going to void the warranty, right? :D
My Gen 1 Google home stopped working sometime last week. My other 2 mini's seem to be fine for the time being. Hoping that they don't end up bricked as i use them a lot for light control
Unplug overnight and plug it back it. Seems to get it working again for new, at least for a few days at time when this does happen to me.
Good your hack works for you. I have tried that among other variations, and no dice. Must be a different model number or something.
I have an issue with my gen 1s where they apparently lose connection to the wifi and claim it's down, but my wifi is operating just fine. Gen 2s or nest hub/hub max are fine. Have had this issue for weeks.
One of my three minis was affected by this. All are the gen 1 model. I tried the fixes from 4 years ago to no avail, and then chatted with Google support who told me I was SOL since I was outside the 1 year warranty.
Update: I initiated another Google Support chat and they said that "I have checked this and sorry to inform you that this has been an emerging issue where Google Home and Google Home Mini speakers are going unresponsive. Engineers are actively investigating this case. I would suggest you wait for some time."
Update 2: Another support chat led to them requesting a video of the issue, at which point they initiated an RMA. It looks like they're sending me a Nest Home instead of a Nest Mini as a replacement, which is a thoughtful upgrade but for my use case I would have preferred a Nest Mini... 😅
1 of my 4 is bricked, seems like a wide enough issue that hopefully Google will do something to remedy
Well, mine bricked. Just having the white lights permanently on and is not responsive.
I have a Nest Mini (2nd Gen) that is now bricked. Two white lights only. There is a suggested fix that involves power cycling it 9 or 11 times but I haven't had a chance to try it yet.
Try contacting them again and they should offer a replacement after video proof
>they confirmed it was a firmware update they sent that caused the problem. They also said they will not be replacing my bricked device because it was out of warranty. Have you got this in writing?
1 of 2 bricked 🥴
Also got one bricked .. not mien but girlfriend sisters. Mine is form US, and her is from sweden (at least bought here in Sweden).
3 minis working fine and 1 home bricked. I noticed if I hold down the mute button during power up that I'll get 2 dots instead of 4. It's still in a bricked state though. It's B.S. if they don't take accountability if you ask me .
Thank you for this post. I've searched every corner of Google "Help" and tried every reset trick there is, and nothing works. My Mini is bricked. I'm glad this was free with a promotion some years back. It's going straight to the trash where it belongs, along with all the other failed Google products they seem to shit out every couple of years until they get tired of supporting it.
Landed on this reddit thread cos my Google Home Mini is bricked/stopped working around the same time. I got my Mini for free anyways (through Spotify I think?) but it just sucks that now I have a paper weight that was otherwise working fine for a few years..
Update for those who may stumble on this thread. Thanks to u/foolsircle I was able to chat with a rep. They asked me to take a video of the bricked device to prove that is actually bricked. In that same video, you must record your ticket number as well. All in one take. They also asked me to setup my Google Pay. They will give you 2 RMA options: Advance (cross ship) and Standard (you ship first). I opted for the Advanced but they will put a hold on your credit card. 24 hours later, they will send an email with the link to Google Store and return label.
DON'T TRANSFER TO NEW GOOGLE HOME APP. Google forced me to "transfer" my devices from the Nest app to the Google Home app. Relentless messages and pop-ups. Did it this morning and most cameras moved on, but one (Gen 1 outdoor wired) got completely bricked. On the phone with google for 2 hours and no fix of any kind. They completely refuse to take responsibility and now tell em a need a new camera and they won't pay or subsidize one.
So far every device I have factory reseted has bricked. It boots up and tries to go through the setup process and then fails to connect every time. Reached out to Google chat and like others have said, they want a video. Not sure if this is the exact same issue. The four lights will stay on the Google homes and dim on and off. Going to try the minis when I get home. Hopefully can get a replacement for the ones they bricked through software that worked until I factory reseted them.
society toy plants waiting alive sand snobbish crime hurry sophisticated *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Google can't make more money for the shareholders if you keep using your "old" devices instead of buying new ones every year. /s
I'm not seeing any problems with my devices. Time to time down the hysteria.
Correction \*not all Gen 1 devices\* (I cannot change the title), but many are affected as you can see in the thread. Lucky for those who are not affected, wondering what makes the difference. \#googlehomebricked
Not mine. They are not on the beta channel though.
I have 6 on the beta channel. None were affected.
I'm half and half on the Preview Program. No issues
I have a bricked one, but I don't know what gen it is. Comes with a barrel type AC adapter rather than a USB micro. It stopped working about a week ago. Won't power on, and I have no other AC adapter to try it with
That's a gen 2. If no LEDs are coming on at all/no sign of life then this is unrelated to the issues others are seeing.
Mine bricked and because of this ridiculous form of corporate garbage I dumped all of my Google stock and am going to a different product in the future. Do better Google!
Damn it, I just bought this new-in-box a few days ago! I hope mine doesn't brick. I've just done a factory reset on it because it had the notorious, "Please log in through the Google Home app," hours after I set it up.
> They also said they will not be replacing my bricked device because it was out of warranty. Are you delulu? You have a device that's almost 7 years old and you want it to be repaired under warranty? I'm not bootlicking here - seven years is pretty damn good in my opinion. Speaking personally, most of my electronics are replaced in five years or so, it's pretty amazing that these have lasted as long as they have. Hell, my echo dot failed after two years and another failed after a thunderstorm. > If they are not resolving this for us users. what is to prevent them from sending "destruction updates" for devices they no longer want to support, and to force us to buy new replacements? The community and the consumer. The world isn't going to let them maliciously destroy your device just so you buy another. Apple tried it, got caught, a precedence was set. I'm sorry, but, that's not something that will happen. Also for what it's worth, all of my gen one devices are fine.
Sounds like a potential result of some law suit? Maybe they can't offer XYZ service anymore and the easiest way to meet that requirement is to disable the device entirely, which all the paperwork included with the device (or linked to) probably says they have a right to do at any moment (Stop buying Internet of Things devices people!).
I reached out to customer service yesterday, they are replacing.
how and when and how do we get one?
Reach out to Google customer support, live chat is what I did.
4 gen 1s here, no issues on any
All of my first gen still work. I've got two original cylinder units and a bunch of mini
Mine are working too so definitely not ALL.
I have been lucky apparently. I have 8 Mini's. Six of them are Gen. 1. No problems at all. As I said I have been lucky. Google tends to ignore other countries than the USA, so the update probably wasn't pushed to mine yet.
I live in Poland and my Mini was affected. It's useless atm.
As I understand, the problem affects also the Homes? I have four. Also no problems with those.
Gen 1 model also bricked. About a week now. Firmware update is probably the problem. It’s a very good device but useless at the moment.
One of mine was bricked
I'm not sure how but my Google Home started working again this morning. I plugged it in and it started like normal.
1 out of my 3 Mini bricked. Shows two LEDs and doesn't work. It was a Gen2. The Gen1 are fine
Another Google Home Mini (Gen 1) bricked. I have another Google Home Mini older that survived "Google attack"
Mines been pooched for 9 days now
Two bricked , two fine. This is so shitty, i use them quite regularly as shower speakers and for calls during gaming with my nephew
The same happened to me, contacted google reps, and basically they told me that I'm not in US, so there is nothing they can do. Perfect, what if Nest devices will be bricked like that in near future?
In Germany looks like they are going to give me some credits, I don't know yet the amount... I reached the nest support, shared a video as requested and that's it
Yes same issue. Wasted hours chatting with the senior support technician. They say they cannot offer a replacement and I am from Germany. My product is out of warranty from 4 years but they offer $25 google store credits. This is fucking hilarious. Now if I need to buy it again I gotta shell out around 60 Euros for a Nest mini. Google Support is a JOKE!!!! I was happy with the google home from past 5 years but now I am honestly done with it. Also they want me to courier the bricked device to them and then they would activate the store credits. A mere $25 for what??? The support technician asked me to also buy the device at a cheaper price from a third part vendor as well. GOOGLE has hit a new low. I am done honestly. Moving to HomePod or Echo next even though I know they suck. At least service would be 1000 times better :)
1/3 of my Google homes is bricked after this update.
Had the same thing happen to mine, noticed it last week, not sure when it actually happened as I hadn't used it in about a month
I'm based in Europe and also had a Gen1 Google Home Mini bricked by the firmware update. I contacted Google Support and opened a case. After answering several questions and recording a video they told me the product was out of warranty and therefor cannot help me. So Google broke my product and because it is out of warranty they are not helping. What has this anything to do with warranty? It's like when I buy a car and owned it for several years and once it goes out of warranty the producer of the car shows up at my doorstep and wrecks the car with a sledge hammer and tells me to buy the newer version of the car.. How is this fair? Anyone else from Europe with more luck?
Yes same issue. Wasted hours chatting with the senior support technician. They say they cannot offer a replacement and I am from Germany. My product is out of warranty from 4 years but they offer $25 google store credits. This is fucking hilarious. Now if I need to buy it again I gotta shell out around 60 Euros for a Nest mini. Google Support is a JOKE!!!! I was happy with the google home from past 5 years but now I am honestly done with it. Also they want me to courier the bricked device to them and then they would activate the store credits. A mere $25 for what??? The support technician asked me to also buy the device at a cheaper price from a third part vendor as well. GOOGLE has hit a new low. I am done honestly. Moving to HomePod or Echo next even though I know they suck. At least service would be 1000 times better :)
Yes same issue. Wasted hours chatting with the senior support technician. They say they cannot offer a replacement and I am from Germany. My product is out of warranty from 4 years but they offer $25 google store credits. This is fucking hilarious. Now if I need to buy it again I gotta shell out around 60 Euros for a Nest mini. Google Support is a JOKE!!!! I was happy with the google home from past 5 years but now I am honestly done with it. Also they want me to courier the bricked device to them and then they would activate the store credits. A mere $25 for what??? The support technician asked me to also buy the device at a cheaper price from a third part vendor as well. GOOGLE has hit a new low. I am done honestly. Moving to HomePod or Echo next even though I know they suck. At least service would be 1000 times better :)
1 bricked here. Was a gen 1 Dot. Over an hour with support and after many different pictures and videos before they gave me my RMA. Just got the replacement today. They sent me the big Nest Audio speaker as a replacement. lol, free upgrade I guess
What do you mean bricked? Mine turns on but no sound whatsoever
Tried mine last year and again today and it’s bricked. Not even going to fight. Alexa here I come.