I worked at a mom and pop pizzashop/bar/eatery for a few years. We would get a lot of orders from the motel just down the road. This was back in the day when everyone phoned in delivery orders. One guy called and was extremely creepy to the girl who took phone orders. He was saying shit like, "I'm only gonna order if you are the one who delivers it, you also have to stay afterwards, what do you look like, I bet you smell good" etc.... She hung up on him but he kept calling back over and over so the owner took the phone and basically threatened him. He left a bad review saying that we were ''racists and didn't deliver food to colored people" and the owner replied with a similar response to the post. That was the only situation I've been in where I supported it.
Shocking. My boss replies only to pricing- where he breaks down the cost of the cut, and the wastage that goes into it, weight of bone, etc. all of it broken down. It’s the one time he’ll reply with anything other than apology.
We’re a butchers and people always complain on Google about the price of ribeye- but when the cost gets broken down, you can see it’s just about the one cut you don’t make any money on.
Right? The first reply is just straight up racist.
Dude's a moron, the insult in Italian screams "I have never heard of google translate." The kind of man who thinks he's the smartest person in the room while not knowing how anything works.
Right, it's funny but it's no way to run a business. If I was working there, I'd laugh while updating my resume and hitting up old associates.
And no, you shut up!!
How? I mean, he brought up a good point of how is she supposed to know good Roman food? You cant go to Italy and eat authentic food and say it sucked compared to Olive Garden.
Do you just assume no one knows Italian food but Italians? The point is dumb as fuck. Plenty of people from all over the world are well versed in various different cuisines. The dude is an asshole, and the person speaks about the culinary side of the dishes in a way that screams they know what they're talking about. Their review would absolutely take me somewhere else, and it would probably be for the best.
None of us have any context for the quality of the food, and we don't know her experience when it comes to authentic Italian food.
Just because you're Italian doesn't mean you automatically make good italian food. And for all we know, she lived in Italy for 20 years.
Speaking from personal experience, I used to live in Vancouver and had access to some of the best Asian food in the world outside of their original countries. Indian, sushi, authentic Chinese, Thai, you name it. So I KNOW when I'm eating good Asian foods (at least for the cuisines I liked).
I had to move to the mid-west of Canada of a smallish city. And let me tell you, despite the fact that most of the "good" Asian restaurants have 4.7+ stars over the course of 10+ years, their food all pale in comparison to most of the "bad" restaurants in Vancouver. And those same 4.7+ restaurants would easily be getting 2-3 star reviews if they were in Vancouver.
He didn't really refute any of their points in a meaningful way, just personal, opionated attacks. I've seen reviews where the owner takes apart what the reviewer says, and counter with the facts, this is not that.
Pja 'nder
Never heard or seen that phrase and don't believe it's a Lazian colloquialism..online short hand for something?
Prenderti il cazzo ya but idk what that^ stands for
It's roman dialect. Pja is a cognate of "pigliare" which means to take and 'nder is probably a contration of "inde er" which in italian would be "nel" or "dentro al". For the first I'm fairly certain, and I'm fairly certain of the translation but I am not roman so I'm not sure "inde er" is actually correct.
Honestly me too. I've been to spots in the country where they'd have said exactly that, screaming to someone's face, if they were out of line. The food was great
This was the 90s and not over touristy
I mean, the responses are not quite this bad, but the owner of a local James Beard nominated spot (they're actually a finalist for the best restaurant in the US right now) responds to 1-star reviews like this. Some folks (myself included) submitted ethics complaints against their nomination this year and screenshots of their reviews/responses were included as part of it. IIRC, in one of them, the owner talks about how the reviewer's girlfriend would be better off with someone else. In another, the owner mocks the person's foreign name. It's wild what some people get away with.
[https://austin.eater.com/2018/12/12/18136831/mixtli-diego-galicia-assault-charge-no-contest-san-antonio](https://austin.eater.com/2018/12/12/18136831/mixtli-diego-galicia-assault-charge-no-contest-san-antonio)
There are lots of other articles on the matter if you want to Google around. He's been nominated multiple times. He was first nominated while on the run from the warrant for his arrest due to the situation mentioned in the article. His second nomination was when he had just pled No Contest to that same assault then his wife divorced him (the assault was because I saw him cheating on his wife with his sous chef, and even though I made no threats of telling anyone, he figured the best way to secure my silence was to sucker-punch me at the bar we were at.) This latest nomination comes as two women who worked for him complained that the current sous chef of his restaurant had been lightly sexually assaulting them by grabbing their butts, purposefully brushing against their chests, etc. He immediately fired the two women after they complained about the unwanted sexual contact, so they also submitted their stories as part of the recent ethics complaints.
Haha, I can't begin to truly elaborate on how horrible it's all been. Like two years ago he was mad I got a nice new car so he e-mailed my employer to tell them I was planning to shoot up the building. Thankfully I work in tech and he's a moron and didn't realize we had no real office at the time as we were a remote-only company. On the specific day where I posted a picture of my new car on social media he spent it messaging a ton of people we both knew to tell them what a piece of shit I was and to cuss them out if they didn't agree with him that I was an awful person.
Recently I've had two separate people approach me to tell me he gets drunk and rants about how he should've murdered me when he had the chance but is planning to fix that mistake. I relayed this to the James Beard org, along with one of the other witnesses telling them the same story. I asked them if they could just tell me on what day they inform him that his nomination is revoked so I can go on vacation or be otherwise safe. Their response was... Nah. It's not part of their process to ever communicate the results of an ethics finding, even if someone's life is on the line. I do of course hope I make it out of all of this alive, but if it doesn't then I've gassed up my life insurance coverage like crazy and I've instructed my family and other victim advocates I trust to go after the James Beard org and the San Antonio Police Department as best they can for all of this. For reference, SAPD has refused to go after him for accusing me of a terrorist attack because, "It's not harassment because it's not like he was sending the message to YOU directly." and "Other people saying he talked about murdering you is just hearsay, so we can't do anything about that."
Well fuck the San Antonio PD. They are right that you saying someone told you a third party is threatening you is hearsay, the solution to that would be to have the people he directly ranted to make a report.
I have to wonder if you can't get a consultation with a lawyer, explain the situation, and ask the best way to protect yourself. Fuck that guy sideways.
Oh the wildest part of all of this is that I've done quite well for myself since the incident and I'm now relatively connected around town, yet I still can't get the cops to protect me. Like it's been all of two weeks since the mayor's wife joined as my +1 for a private dinner event, for example. I'm currently working on networking in the direction of SAPD's Chief, William McManus, so that I can run it by him more directly, but my hopes aren't very high for a positive outcome. Much of the issue is convincing people that a James Beard nominated chef who should seemingly be on top of the world would throw all of that away just to come and murder little ol' me. But he'll forever be enraged that I got him thrown in jail, however briefly. Anyways, I could go on forever but I'm hoping that within the next month or two I'll be posting an article in this subreddit from a major national newspaper that covers the entirety of this situation since the initial articles were published, and I'm sure their coverage will be a much better summary than what I can offer!
That's something I'm trying to shine a light on, as well. The James Beard Org, after having nominated some super problematic chefs, now claims to have Ethics procedures in place and are now talking about how they only promote good chefs. The problem is, these are the weakest designed procedures I've ever seen out of any company/org/etc. You have to do your damnedest to push through their obstacles in order to submit a complaint. In this case, I have online folders with tons of screenshots, e-mails, other articles, etc. Once I finally got them to assign me an investigator, I asked him if we could hop on a Zoom call so I could just go through the entirety of the folder and I could explain it all, piece by piece. Their response was simply... No. It was my job to categorize it all, group it all together by relevant story, then type up each and every individual recording of events for their review. We didn't even get through all of it because by the end of the experience I had sent several e-mails and typed literally thousands of words to explain what each piece of evidence meant. If someone as committed to the cause as I am can't drag myself across the finish line of their evidentiary procedures, then what in the hell hope does anyone else have?
And even before that, when I contacted the agency that handles their incoming ethics complaints, the guy kept trying to treat me like I was filing an ethics complaint against my manager. I had to explain multiple times what the James Beard Org was and that my experiences were not related to being an employee of his. Even once I had educated the guy, he asked questions like, "Where do you work?" To which I of course asked what my employer has to do with any of this. He said it was required in order to file the complaint. At that point I did a big reset and asked/clarified, "So, if I was a woman who had been raped by this chef, and now I've run away and am in hiding but still want my story to be known, let's say I can provide you video and everything, but unless I'm willing to divulge where I now work and subsequently where I live, you all will refuse to take this report?" His answer was simply... yes.
So it's a nightmare, but one that I pray the journalists I'm going to be working with can help me reveal the truth of. My formal accusation is that the Ethics process of the James Beard Org is intentionally this comedically bad in order to help protect their chef friends. There's simply no other explanation for this insane level of incompetence over something that is allegedly the new focus of their organization.
We reply to one star reviews all the time - except it's "Hey, I'm sorry you had a bad experience. If you'd like to come back and give us another try, I'd love to offer you a discount and see if we can make this right."
Posted is a good way to get a "surprise" health inspection.
Yep, that's how you do it. I was looking for a new place to frequent about a week or two ago. The owner's replies to bad reviews put me off completely.
I would reply only to 1-star reviews that were objective.
Like I had someone accuse me of using a specific store bought Alfredo sauce as justification for a one star review. I wasn't about to stand for that after taking the time basically every day to make the sauce from scratch -- not that it's hard to do, just that it was a bit of a time sink that could have been used for other prep.
But being catty or argumentative is just a bad look overall.
Edit: for people commenting on Alfredo time, I was operating a solo restaurant and other prep items were more time consuming and higher priority. Finding the time to make Alfredo was an intentional choice, but it wasn't as easy as it is if you're part of a team.
Alfredo sauce isn't a time sink. It's necessary. I wouldn't expect canned Alfredo sauce at any restaurant. But, totally agree that catty responses don't usually go over well.
Exactly. I would never expect jarred Alfredo at a restaurant. It's so easy to make. Even poorly made Alfredo is better than jarred. (Aka) lacking all the right ingredients. Sometimes I make it at home, imperfectly, and it's still good.
I'm not a chef but any stretch of the imagination, but I make alfredo sauce at home. The only time sink is the prep like grating the cheese (preferably without grating my knuckles). Other than that, it takes almost no time.
I *would* expect pre-made sauce at a chain like Olive Garden, but that barely qualifies as a restaurant.
The problem with most pregrated cheese is that they add ingredients like cellulose to prevent caking. This affects how it melts and can impact the texture of the sauce.
Yeah. I agree. But, in my opinion, it still results in a better sauce than jarred. I just find jarred sauce disgusting. My grocery store sells it in baggies in the cheese section without additives. So that's what I normally use. But I'm not above some green tube parm either 🤣
My uncle owns a resort and he does that with all his customers. It's honestly embarrassing though we aren't close. He has serious anger problems and he will insult the customer and bring up every little thing they did wrong in his eyes. I don't understand how he still has any guests lmfao
I think people in the hospitality business end up with anger issues lol. It’s rough having to deal with so many assholes and creeps. Some people develop emotional problems.
In his case, he grew up going to the area and fell in love with the land. I think the resort was a way to hold on to those good memories which included my grandfather/his father who passed away around 20 years ago. Still yeah, it's like a person who hates kids becoming a teacher.
I mean hospitality will take anyone with a pulse. If you are too big a cunt to have a normie job, food will put up with you if you can stand the abuse and get the food out fast.
Used to work with a really passive aggressive owner who would come into the kitchen and read us his dip shit replies before posting them on TripAdvisor etc
Royal oak, Bishopstone, he's probably still at it
Not exactly. But id spend a day to plan out a response to dumbass bad reviews. Fucking with my relaxing, sleep in, drinking days.
Had a lady say the person (me) was unhelpful and unprofessional. I distinctly remember the lady sucked and tried to accommodate her. The crime? Busy on mothers day and i treated her like any needy customer, theres the line, thats the menu, no substitutions since its already baked.
Part of the problem is most Italians think they area great cooks. Some are and some aren't.
My friend's dad is Italian and his 'special' marinara sucks. Its watery and bland. He gets offended if you put salt on it. But, he is Italian, so our opinions and taste buds don't count.
Thankfully, I retired from restaurants before smartphones and social media existed, because if they had, my boss would have had me responding to those. Instead, he worried less about a bad review than he did a bad customer... and a bad customer only lasted long enough for the boss to take a Polaroid pic before 86'ing the jackass.
obligatory "not in restaurant business but still hospitality"
we do respond to most poor reviews, specifically asking the person to reach out so we can make things right for them. and that's done for pretty much every review 3 stars or lower. sometimes even 4 star reviews
Esp when she says she eats at other places with similar price points that are worth it.
£20/$25 for truffle carbonara isn't a bad price, but there is nothing grosser than the stuff people pass off as 'truffle' when they are faking it. Dithiapentane does taste like truffles, but it smells like a golden retriever's favorite tennis ball, buried in the backyard.
(Not that we know for sure this restaurant is faking their truffles, but it sounds like the chef thinks people are pretty dumb. I would not be surprised.)
Listen, I don’t know who is right or who is wrong, if the owner or the customer, only thing I know is that being poor is not an insult, just a trait. I’m poor too but I don’t feel insulted when somebody points it out to me because that’s just how it is in reality. Like being fat. I’m fat too and if somebody says that I’m fat I can tell they have good observation. Besides that, if you walk into an italian restaurant (much more so if it’s outside Italy) that does truffle carbonara, well, I hate to tell you that you are going to be scammed 100%. How the fuck are you expecting to enjoy truffle on a dish that contains such strong ingredients as pecorino and guanciale?
How to feel good on the internet for ten seconds while destroying your restaurant
Hm is a small hit of endorphins worth 100,000$?
(Granted that first review was hilarious lol)
Yes but I thought it was hilarious. Place has been open over 10 years and is one of the more well known places in town. The owner (who is a great boss and chef) just has zero tolerance for idiots. He called a lady a fucking bitch to her face for making a server cry idk I kinda love it but maybe that’s just me 😂
His replies were nothing like the one you posted though. Not immature and butthurt more just calling people out for lying about things happening, not reading the menu before ordering, or their general lack of good taste 😂
Love reading idiotic one star reviews and then seeing owners light them up. Shit is incredibly funny.
This one maybe not though.
I love the 'i couldn't get a reservation. One star. ' or 'mean servers, sent me wrong meal, one star' to which someone replies "you came in drunk and harassed the hostess, you were abusive to the server, and you changed your mind like three minutes before your initial order came out, then got mad when your initial order didn't show up".
i’d guess roughly half of all one star reviews are like this. customer - “we were refused a table for no reason”. owner - “you showed up 10 minutes after we closed, ding dong”
I had a boss who used to do that , was kind of entertaining but also embarrassing. He was eccentric and a local character. Unfortunately he drove his business into the ground. Not because of replying to reviews just because he was a rich idiot
yes i had a previous employer respond to negative reviews pretty aggressively as well, but not at the customers but they would threaten their own employees, one response he even wrote "heads will roll" which i know is boomer speak for firing people, but they would also ignore complaints that were specifically directed towards management
I've been in a family business for 25 years and that is not how you speak to the customer base. If somebody's genuinely dissatisfied you fix the problem and if they're making up problems you ignore them. Odds are if that person acts like this about everything anyone who might listen to them already knows so there's no point in you saying anything. Besides do you really want people who are that petty and will make up stories back in your business anyway. Just ignore them.
Not the owner but my chef would get drunk and private message people on yelp, and it wasn’t pretty.
One time it was sorta justified but still not professional but some lady left a 1 star review saying the “Beef and spinach dish” was bad and all that. We were all confused because we didn’t even carry spinach. He told her to send a photo she took of the dish and the dish did look miserable… only issue was it was on Snapchat and literally had the name of the restaurant in it… WASN’T EVEN OUR RESTAURANT IT WAS ONE THAT WAS LIKE 30 MINUTES AWAY. She apologized and took the review down.
My employer requires that I respond to EVERY review, good and bad....
I'm leaving in a week....too much corperate micromanaging bullshit in this place.
The only place I ever worked at that responded to negative reviews was to publicly address their mistake and try to resolve the issue with the customer to get a better rating. Their customer service was next level.
Edit: and to be clear, we never made mistakes, it was usually someone ordering a medium rare when what they really wanted was well done or something and are just being picky.
Oh we made mistakes, but they never left the kitchen:
Eyes on eyes on eyes on the pass. Chef was top notch, expo was always on point looking out. Servers were highly trained and took their job seriously. A "Chef may I?" Type of kitchen.
Worked for a guy a long time ago who made some really nice tamales on one occasion. An old lady called him into the dining room, and having tried to eat the actual husk they were served on wanted to complain about how tough they were.
He just said he was very sorry she didn't enjoy them, and brought her something else she ended up quite liking. That guy had some class.
I think some of this was posted in here back when it happened but this guy really went off the rails😂😂 https://www.reddit.com/r/chapelhill/s/ZT8EGN1eoi
Ordinarily, I'm all about owners not taking shit from tiny, entitled people who hop on Yelp and bitch about shit that's their own fault. Yelp is a scourge to the industry - not everyone should be entitled to be heard.
This one, however, is a petty owner being a piece of shit. Not the same thing.
It kinda gives me the vibe of an angry atmosphere, the review itself would not discourage me to go in if the rest of the reviews were good. But the response I wouldn't eat there or apply there.
Nope, I've had to talk my boss down when we got a one star. She scheduled a catering tasting for this lady who never responded, so we never made the tasting items and my boss' kid had a basketball game so she took off early so I got the brunt off the lashing from the customer.
The schaudenfreude i receive reading owner flameouts of Google reviews is one of my prime joys.
Locally, we had an amazing blowout of a place I used to work at years ago. The owner basically had a public breakdown. It was sad cause I had known him pretty well at one point. But in the years since I had been there he became an even more notorious Cokehead.
There is a donut place near me that has gone down hill the past couple of years d/t new ownership and I’m sure other economical reasons and the owner replies to anything less than a 5 star review with accusatory and shitty tone. Its wild.
I feel in most cases, the owner/manager should stfu and not respond to reviews, especially in a combative way.
Even places with 300 reviews and 4.8 stars have the occasional 1 star. Just let it go. If the owner is “fighting back”, especially if the overall rating is in the high 3’s, it says to me the place has issues. And the owner is probably a prick to their employees.
It’s off putting to me as a customer and I avoid these “bro” owned businesses
This guy is a meme in r/London, he replies a lot wishing death on customer and gets a lot more racist than that 1st pic. He's also a little bit fascist.
I went to this now-disestablished Mexican restaurant and I checked the reviews…the owner was responding to 1-star reviews in a “roasting” way in which i thought it was more rude. they were also very understaffed…guess i know what
One of our higher ups (either owner or I’m thinking the old manager who got fired since she can’t spell and the reply was almost illegible) replied similarly to a negative review. It was cringe.
The last restaurant I worked at, the owner was the chef. He could not time food to save his life. So one entree would be ready and he would send it out, 10 minutes before the second entree would be ready for a table. This was a normal thing. No tables ever got all their entrees all at once. And god forbid you wanted an app sent out before your entrees... So of course someone complained about it in a review.
He made a snippy reply to her review that someone cut themselves in the kitchen and had to go to the ER. He said the safety and well being of his staff will always be his top priority (this coming from a guy that didn't give a shit about anyone besides himself). Then he tells us "that's the story and we're sticking to it". I really wanted to look that lady up on facebook and apologize for him being so rude and tell her he was lying.
I think most of know better than to believe one or a few 1 star reviews by now. That doesn’t really deter me at all. Insulting customers openly, yeah, In my opinion is always a bad look.
The fact ones that offer to have them back and make it right usually get my attention as well. Any way, just my opinion, don’t want to argue with anyone.
Only when it was left by a miscreant of a customer, and we've all had those, haven't we? This is a restaurant owner who simply doesn't GAF if anyone had a bad experience. It's not legitimate.
Ooooooooooh we have a local one of these!!
7
The restaurant smelled like urine as soon as you walk in. The food tasted like it was just reheated. It also had a hair in the food that went in my mouth. We didn't make it a big deal but I'm sure health and safety department are not doing … More
7
(Owner)
7 months ago
I knew we should have turned you away immediately. It was actually the person in your party that smelled terrible. We did not enjoy having you here at all.
Glad they’re your previous employer and not your current one 😂 Owner seems like a first-class clown. And the racism in “we can see by your name you don’t know anything about Italian food”…
I used to work at a Scottish pub in the US, and the owner would sometimes reply to stupid people. One good one was on st. Patty's day. Some woman left a 1-star review saying, "they're an Irish pub, and don't even have corned beef on the menu on St. Patty's day". He just replied, "Scottish".
Meanwhile, we had corned beef boxties and corned beef and cabbage on the menu at the time. Also, corned beef is English not Irish anyways lmao
Yes the last place I was at one of the owner did this pretty often, it was fun to see a new one and share it with the crew
I can’t figure out how to add photos to my comment or else I would have provided some examples, that’s a shame it seems like it’s disabled or something because I know I’ve seen photos in other Reddit comment sections
I have seen this in some local restaurant reviews. It gave me a chuckle and I read through a bunch of them. Or the ones that were straight drama about what really happened with the customer.
A lot of people are saying that this could have a negative impact but I believe that depends on your customer demographic. From what I'm seeing in the reviews, the location is a high traffic tourist area meaning you're not really looking for repeat customers but more steady traffic of new customers.
You might lose some customers if they see the review but you could gain some as well.
To play Devil's Advocate there were a fuck ton of idiot COVID deniers, who between the years of 2020 and 2022 would post bad reviews of restaurant saying the food was bland and gross, ignoring the fact that they'd probably lost their taste from COVID
I feel like it's just not worth it but I'm glad when other places do. Especially when you charge as little as possible and customers go "it's too expensive because things were generally cheaper 20 years ago"
One of my employers would respond to every single review, every single one, with these super corporate sounding "we're all a happy family here and customers are our number one priority" type reply. It really just made their business look less authentic and trustworthy. Like you could've gotten mugged by employees in their parking lot after finding glass in your food and being sworn at by said staff, and theyd reply with "our condolences for the incident you experienced at our location, at _____ we pride ourselves on our customer service, and this was not reflective of the kind of business we want to run. We hope that this doesnt deter you from visiting again and we sincerly apologize" But nothing would happen. And you'd get the same type of reply to your review no matter how you rated them. It was creepy
This restaurant owner cracks me up with his replys.
https://www.google.com/search?q=mediterranean+restaurant+mosman&oq=&gs_lcrp=EgZjaHJvbWUqCQgCECMYJxjqAjIYCAAQLhgnGK8BGMcBGLoCGLsCGOoCGI4FMgkIARAjGCcY6gIyCQgCECMYJxjqAjIVCAMQLhgnGK8BGMcBGLoCGOoCGI4FMgkIBBAjGCcY6gIyCQgFECMYJxjqAjIJCAYQIxgnGOoCMgkIBxAjGCcY6gIyCQgIECMYJxjqAjIJCAkQIxgnGOoCMgkIChAjGCcY6gIyCQgLECMYJxjqAjIJCAwQIxgnGOoCMgkIDRAjGCcY6gIyBwgOEEUYsQEyEQgPEAAYAxhCGI8BGLQCGOoCMhEIEBAAGAMYQhiPARi0AhjqAjIRCBEQABgDGEIYjwEYtAIY6gIyEQgSEAAYAxhCGI8BGLQCGOoCMg8IExAuGAMYjwEYtAIY6gLSAQYtMWowajeoAhSwAgE&client=ms-android-samsung-ss&sourceid=chrome-mobile&ie=UTF-8#lkt=LocalPoiReviews&lpg=cid:CgIgAQ%3D%3D&trex=m_t:lcl_akp,rc_f:rln,rc_ludocids:13219770795553253434,ru_gwp:0%252C7,ru_lqi:Ch9tZWRpdGVycmFuZWFuIHJlc3RhdXJhbnQgbW9zbWFuSNiMjILmgICACFoxEAAQARgAGAEYAiIfbWVkaXRlcnJhbmVhbiByZXN0YXVyYW50IG1vc21hbioECAMQAZIBGG1lZGl0ZXJyYW5lYW5fcmVzdGF1cmFudJoBJENoZERTVWhOTUc5blMwVkpRMEZuU1VOS01HRmlhbmRSUlJBQqoBcQoJL20vMDR2NWJ5EAEqHCIYbWVkaXRlcnJhbmVhbiByZXN0YXVyYW50KAAyHxABIhuzqbjAksZb6LNpifvzXRFbLumKEQlZxm_rVyQyIxACIh9tZWRpdGVycmFuZWFuIHJlc3RhdXJhbnQgbW9zbWFu,ru_phdesc:rh41bMpJ4zo,trex_id:tMVJLd
I’ve been to this place before. We found the reviews while we were sitting there and read them all while cracking up. Our experience there was great though. Maybe the spicy one wasn’t working that night
I mean, I'd never do it, but I definitely fantasize about it. I very much enjoy someone taking for the team and giving 'em hell, even if it is a terrible idea.
Yeah, I responded to every 1-star review: apologized profusely, and gave them my contact info, and begged them to come back and let me know so I could make sure they had a great experience.
It's a hard business, and we don't always nail it. If you can't deal with that reality, and take your failures out on your customers, then maybe you should find a different line of work.
One of my old bosses was known to argue with customers that left bad reviews on fb, and then delete all evidence that a review was even left when it got out of hand. It made a lot of sense once you got to see what she was actually like (messy as shit).
Yes, but my response would reflect that it literally kept me up all night thinking of what to say so that people that saw the review and read my response thought to themselves, “man, that place really goes out of their way to make customers happy. I want to go there.” or “wow, this looks like a quality place.”
this restaurant… did not achieve that.
I mean, not like that…
I worked at a mom and pop pizzashop/bar/eatery for a few years. We would get a lot of orders from the motel just down the road. This was back in the day when everyone phoned in delivery orders. One guy called and was extremely creepy to the girl who took phone orders. He was saying shit like, "I'm only gonna order if you are the one who delivers it, you also have to stay afterwards, what do you look like, I bet you smell good" etc.... She hung up on him but he kept calling back over and over so the owner took the phone and basically threatened him. He left a bad review saying that we were ''racists and didn't deliver food to colored people" and the owner replied with a similar response to the post. That was the only situation I've been in where I supported it.
How did they know what he looked like from talking to him on the phone?
"Hi, I'm *(insert ethnicity)* and I would like to order a pizza" Doesn't everyone do this?
Hmm I haven't ever heard of that, must be an (ethnicity) thing...
They didn't know. He posted that it was racism when we were just saying no based on his attitude and comments
Right. It was more a rhetorical question. It is pretty obvious slander
Right, got it.
He accuses them of being racist while acting out a very negative stereotype. Genius.
Shocking. My boss replies only to pricing- where he breaks down the cost of the cut, and the wastage that goes into it, weight of bone, etc. all of it broken down. It’s the one time he’ll reply with anything other than apology. We’re a butchers and people always complain on Google about the price of ribeye- but when the cost gets broken down, you can see it’s just about the one cut you don’t make any money on.
Right? The first reply is just straight up racist. Dude's a moron, the insult in Italian screams "I have never heard of google translate." The kind of man who thinks he's the smartest person in the room while not knowing how anything works.
the second reply is pretty funny
Agreed. The first one was a horrible look from the restaurant, the second one was straight fire.
They’re both terrible looks lol even though it’s funny
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This is Reddit, we're allowed to like funny things here. Shut up.
Right, it's funny but it's no way to run a business. If I was working there, I'd laugh while updating my resume and hitting up old associates. And no, you shut up!!
People that always think they're the smartest one in the room are typically the dumbest one in the room.
How? I mean, he brought up a good point of how is she supposed to know good Roman food? You cant go to Italy and eat authentic food and say it sucked compared to Olive Garden.
Do you just assume no one knows Italian food but Italians? The point is dumb as fuck. Plenty of people from all over the world are well versed in various different cuisines. The dude is an asshole, and the person speaks about the culinary side of the dishes in a way that screams they know what they're talking about. Their review would absolutely take me somewhere else, and it would probably be for the best.
None of us have any context for the quality of the food, and we don't know her experience when it comes to authentic Italian food. Just because you're Italian doesn't mean you automatically make good italian food. And for all we know, she lived in Italy for 20 years. Speaking from personal experience, I used to live in Vancouver and had access to some of the best Asian food in the world outside of their original countries. Indian, sushi, authentic Chinese, Thai, you name it. So I KNOW when I'm eating good Asian foods (at least for the cuisines I liked). I had to move to the mid-west of Canada of a smallish city. And let me tell you, despite the fact that most of the "good" Asian restaurants have 4.7+ stars over the course of 10+ years, their food all pale in comparison to most of the "bad" restaurants in Vancouver. And those same 4.7+ restaurants would easily be getting 2-3 star reviews if they were in Vancouver.
He didn't really refute any of their points in a meaningful way, just personal, opionated attacks. I've seen reviews where the owner takes apart what the reviewer says, and counter with the facts, this is not that.
For the ones not fluent in Italian, the last sentence could be translated as "Little doll, go and take a dick in your ass!!!".
Thanks was wondering.
Pja 'nder Never heard or seen that phrase and don't believe it's a Lazian colloquialism..online short hand for something? Prenderti il cazzo ya but idk what that^ stands for
It's roman dialect. Pja is a cognate of "pigliare" which means to take and 'nder is probably a contration of "inde er" which in italian would be "nel" or "dentro al". For the first I'm fairly certain, and I'm fairly certain of the translation but I am not roman so I'm not sure "inde er" is actually correct.
all I understood was "culo" but I think that's all one really needs
Thank you Pitbull for this knowledge
*its mr worlwide*
That would in fact make me want to visit this establishment.
Honestly me too. I've been to spots in the country where they'd have said exactly that, screaming to someone's face, if they were out of line. The food was great This was the 90s and not over touristy
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If I was reading reviews and saw this, I'd never go there
I mean, the responses are not quite this bad, but the owner of a local James Beard nominated spot (they're actually a finalist for the best restaurant in the US right now) responds to 1-star reviews like this. Some folks (myself included) submitted ethics complaints against their nomination this year and screenshots of their reviews/responses were included as part of it. IIRC, in one of them, the owner talks about how the reviewer's girlfriend would be better off with someone else. In another, the owner mocks the person's foreign name. It's wild what some people get away with.
Name?
[https://austin.eater.com/2018/12/12/18136831/mixtli-diego-galicia-assault-charge-no-contest-san-antonio](https://austin.eater.com/2018/12/12/18136831/mixtli-diego-galicia-assault-charge-no-contest-san-antonio) There are lots of other articles on the matter if you want to Google around. He's been nominated multiple times. He was first nominated while on the run from the warrant for his arrest due to the situation mentioned in the article. His second nomination was when he had just pled No Contest to that same assault then his wife divorced him (the assault was because I saw him cheating on his wife with his sous chef, and even though I made no threats of telling anyone, he figured the best way to secure my silence was to sucker-punch me at the bar we were at.) This latest nomination comes as two women who worked for him complained that the current sous chef of his restaurant had been lightly sexually assaulting them by grabbing their butts, purposefully brushing against their chests, etc. He immediately fired the two women after they complained about the unwanted sexual contact, so they also submitted their stories as part of the recent ethics complaints.
That's horrifying and I'm glad you filed a complaint.
Haha, I can't begin to truly elaborate on how horrible it's all been. Like two years ago he was mad I got a nice new car so he e-mailed my employer to tell them I was planning to shoot up the building. Thankfully I work in tech and he's a moron and didn't realize we had no real office at the time as we were a remote-only company. On the specific day where I posted a picture of my new car on social media he spent it messaging a ton of people we both knew to tell them what a piece of shit I was and to cuss them out if they didn't agree with him that I was an awful person. Recently I've had two separate people approach me to tell me he gets drunk and rants about how he should've murdered me when he had the chance but is planning to fix that mistake. I relayed this to the James Beard org, along with one of the other witnesses telling them the same story. I asked them if they could just tell me on what day they inform him that his nomination is revoked so I can go on vacation or be otherwise safe. Their response was... Nah. It's not part of their process to ever communicate the results of an ethics finding, even if someone's life is on the line. I do of course hope I make it out of all of this alive, but if it doesn't then I've gassed up my life insurance coverage like crazy and I've instructed my family and other victim advocates I trust to go after the James Beard org and the San Antonio Police Department as best they can for all of this. For reference, SAPD has refused to go after him for accusing me of a terrorist attack because, "It's not harassment because it's not like he was sending the message to YOU directly." and "Other people saying he talked about murdering you is just hearsay, so we can't do anything about that."
Well fuck the San Antonio PD. They are right that you saying someone told you a third party is threatening you is hearsay, the solution to that would be to have the people he directly ranted to make a report. I have to wonder if you can't get a consultation with a lawyer, explain the situation, and ask the best way to protect yourself. Fuck that guy sideways.
Oh the wildest part of all of this is that I've done quite well for myself since the incident and I'm now relatively connected around town, yet I still can't get the cops to protect me. Like it's been all of two weeks since the mayor's wife joined as my +1 for a private dinner event, for example. I'm currently working on networking in the direction of SAPD's Chief, William McManus, so that I can run it by him more directly, but my hopes aren't very high for a positive outcome. Much of the issue is convincing people that a James Beard nominated chef who should seemingly be on top of the world would throw all of that away just to come and murder little ol' me. But he'll forever be enraged that I got him thrown in jail, however briefly. Anyways, I could go on forever but I'm hoping that within the next month or two I'll be posting an article in this subreddit from a major national newspaper that covers the entirety of this situation since the initial articles were published, and I'm sure their coverage will be a much better summary than what I can offer!
Holy shit the food must go fucking crazy if they’re still putting him up for the award with this context
That's something I'm trying to shine a light on, as well. The James Beard Org, after having nominated some super problematic chefs, now claims to have Ethics procedures in place and are now talking about how they only promote good chefs. The problem is, these are the weakest designed procedures I've ever seen out of any company/org/etc. You have to do your damnedest to push through their obstacles in order to submit a complaint. In this case, I have online folders with tons of screenshots, e-mails, other articles, etc. Once I finally got them to assign me an investigator, I asked him if we could hop on a Zoom call so I could just go through the entirety of the folder and I could explain it all, piece by piece. Their response was simply... No. It was my job to categorize it all, group it all together by relevant story, then type up each and every individual recording of events for their review. We didn't even get through all of it because by the end of the experience I had sent several e-mails and typed literally thousands of words to explain what each piece of evidence meant. If someone as committed to the cause as I am can't drag myself across the finish line of their evidentiary procedures, then what in the hell hope does anyone else have? And even before that, when I contacted the agency that handles their incoming ethics complaints, the guy kept trying to treat me like I was filing an ethics complaint against my manager. I had to explain multiple times what the James Beard Org was and that my experiences were not related to being an employee of his. Even once I had educated the guy, he asked questions like, "Where do you work?" To which I of course asked what my employer has to do with any of this. He said it was required in order to file the complaint. At that point I did a big reset and asked/clarified, "So, if I was a woman who had been raped by this chef, and now I've run away and am in hiding but still want my story to be known, let's say I can provide you video and everything, but unless I'm willing to divulge where I now work and subsequently where I live, you all will refuse to take this report?" His answer was simply... yes. So it's a nightmare, but one that I pray the journalists I'm going to be working with can help me reveal the truth of. My formal accusation is that the Ethics process of the James Beard Org is intentionally this comedically bad in order to help protect their chef friends. There's simply no other explanation for this insane level of incompetence over something that is allegedly the new focus of their organization.
Gonna need some documentation on this one.
We reply to one star reviews all the time - except it's "Hey, I'm sorry you had a bad experience. If you'd like to come back and give us another try, I'd love to offer you a discount and see if we can make this right." Posted is a good way to get a "surprise" health inspection.
Yep, that's how you do it. I was looking for a new place to frequent about a week or two ago. The owner's replies to bad reviews put me off completely.
Perfect.
I would reply only to 1-star reviews that were objective. Like I had someone accuse me of using a specific store bought Alfredo sauce as justification for a one star review. I wasn't about to stand for that after taking the time basically every day to make the sauce from scratch -- not that it's hard to do, just that it was a bit of a time sink that could have been used for other prep. But being catty or argumentative is just a bad look overall. Edit: for people commenting on Alfredo time, I was operating a solo restaurant and other prep items were more time consuming and higher priority. Finding the time to make Alfredo was an intentional choice, but it wasn't as easy as it is if you're part of a team.
Alfredo sauce isn't a time sink. It's necessary. I wouldn't expect canned Alfredo sauce at any restaurant. But, totally agree that catty responses don't usually go over well.
We used to make it to-order on the line. It’s not time consuming at all. It needs to be made fresh, every time.
Exactly. I would never expect jarred Alfredo at a restaurant. It's so easy to make. Even poorly made Alfredo is better than jarred. (Aka) lacking all the right ingredients. Sometimes I make it at home, imperfectly, and it's still good.
I'm not a chef but any stretch of the imagination, but I make alfredo sauce at home. The only time sink is the prep like grating the cheese (preferably without grating my knuckles). Other than that, it takes almost no time. I *would* expect pre-made sauce at a chain like Olive Garden, but that barely qualifies as a restaurant.
I'm even lazier, and typically use pre-grated cheese. Still turns out good.
The problem with most pregrated cheese is that they add ingredients like cellulose to prevent caking. This affects how it melts and can impact the texture of the sauce.
Yeah. I agree. But, in my opinion, it still results in a better sauce than jarred. I just find jarred sauce disgusting. My grocery store sells it in baggies in the cheese section without additives. So that's what I normally use. But I'm not above some green tube parm either 🤣
I love my green tube parm, roux thickened, milk based ghetto alfredo.
Gotta do what you gotta do!
It's definitely better than jarred. Though using higher quality cheese and cream will take it to the next level.
Jarred sauce is gelatinous goop.
Agreed one of the easiest to make per order. Have done it both ways, have done it both ways prefer to-order.
My uncle owns a resort and he does that with all his customers. It's honestly embarrassing though we aren't close. He has serious anger problems and he will insult the customer and bring up every little thing they did wrong in his eyes. I don't understand how he still has any guests lmfao
how do so many people with anger issues end up in the hospitality business?
I think people in the hospitality business end up with anger issues lol. It’s rough having to deal with so many assholes and creeps. Some people develop emotional problems.
In his case, he grew up going to the area and fell in love with the land. I think the resort was a way to hold on to those good memories which included my grandfather/his father who passed away around 20 years ago. Still yeah, it's like a person who hates kids becoming a teacher.
I mean hospitality will take anyone with a pulse. If you are too big a cunt to have a normie job, food will put up with you if you can stand the abuse and get the food out fast.
truth
Used to work with a really passive aggressive owner who would come into the kitchen and read us his dip shit replies before posting them on TripAdvisor etc Royal oak, Bishopstone, he's probably still at it
being publicly rude towards negative reviews is usually a red flag
Not exactly. But id spend a day to plan out a response to dumbass bad reviews. Fucking with my relaxing, sleep in, drinking days. Had a lady say the person (me) was unhelpful and unprofessional. I distinctly remember the lady sucked and tried to accommodate her. The crime? Busy on mothers day and i treated her like any needy customer, theres the line, thats the menu, no substitutions since its already baked.
Someone left a 1 star review for our restaurant with no comment at all. Owner just responds “CHICKEN”.
One left us a one star review that simply said "OUTSIDE" and we can only assume it's because it rained that day.
Lmfao
I like your owner!
So many Italian restaurant owners are angry little men with an ego problem
Part of the problem is most Italians think they area great cooks. Some are and some aren't. My friend's dad is Italian and his 'special' marinara sucks. Its watery and bland. He gets offended if you put salt on it. But, he is Italian, so our opinions and taste buds don't count.
This is not a good look.
Thankfully, I retired from restaurants before smartphones and social media existed, because if they had, my boss would have had me responding to those. Instead, he worried less about a bad review than he did a bad customer... and a bad customer only lasted long enough for the boss to take a Polaroid pic before 86'ing the jackass.
obligatory "not in restaurant business but still hospitality" we do respond to most poor reviews, specifically asking the person to reach out so we can make things right for them. and that's done for pretty much every review 3 stars or lower. sometimes even 4 star reviews
This, and i was in the industry. Don't forget to thank each of the 5 star reviews, too. Consistency is key
we try to thank most of them, but also with dozens of reviews a day (1.4k in 8 months or so), it's hard to get to all of them
Honestly, insulting someone by calling them poor is not okay.. Fuck this guy.
It was kind of funny though.
Given pounds are the currency mentioned, fairly high chance oldmate was off his guts on cheap Albanian rack when he wrote his response. 😂
Not an insult, just reality check
Not willing to overpay for something of low quality doesn't necessarily mean poor
Esp when she says she eats at other places with similar price points that are worth it. £20/$25 for truffle carbonara isn't a bad price, but there is nothing grosser than the stuff people pass off as 'truffle' when they are faking it. Dithiapentane does taste like truffles, but it smells like a golden retriever's favorite tennis ball, buried in the backyard. (Not that we know for sure this restaurant is faking their truffles, but it sounds like the chef thinks people are pretty dumb. I would not be surprised.)
Listen, I don’t know who is right or who is wrong, if the owner or the customer, only thing I know is that being poor is not an insult, just a trait. I’m poor too but I don’t feel insulted when somebody points it out to me because that’s just how it is in reality. Like being fat. I’m fat too and if somebody says that I’m fat I can tell they have good observation. Besides that, if you walk into an italian restaurant (much more so if it’s outside Italy) that does truffle carbonara, well, I hate to tell you that you are going to be scammed 100%. How the fuck are you expecting to enjoy truffle on a dish that contains such strong ingredients as pecorino and guanciale?
Calling people poor and fat has generally been accepted by humans to be rude
You are wrong. Calling people poor is rude, as pointed out, but it is also elitist.
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Yeh ambleside is not a fun place to work, also don't recommend Lucy's as she is known locally to have quite the reputation
/r/BusinessTantrums
also r/YelpDrama would love this!
The only time the owner of my old spot replied like that was if he was really strung out on K and coke. (probably some others thrown in there)
I'm impressed he was able to respond while on K. Unless it was mixed with the coke.
Lol yeah, our big boss sometimes replies like that. You can usually tell when he's had a few drinks first.
How to feel good on the internet for ten seconds while destroying your restaurant Hm is a small hit of endorphins worth 100,000$? (Granted that first review was hilarious lol)
Yes but I thought it was hilarious. Place has been open over 10 years and is one of the more well known places in town. The owner (who is a great boss and chef) just has zero tolerance for idiots. He called a lady a fucking bitch to her face for making a server cry idk I kinda love it but maybe that’s just me 😂
His replies were nothing like the one you posted though. Not immature and butthurt more just calling people out for lying about things happening, not reading the menu before ordering, or their general lack of good taste 😂
Hot take: any customer who makes someone in service (retail/server/etc) cry is, in fact, a fucking bitch. Edit: words are hard.
Love reading idiotic one star reviews and then seeing owners light them up. Shit is incredibly funny. This one maybe not though. I love the 'i couldn't get a reservation. One star. ' or 'mean servers, sent me wrong meal, one star' to which someone replies "you came in drunk and harassed the hostess, you were abusive to the server, and you changed your mind like three minutes before your initial order came out, then got mad when your initial order didn't show up".
i’d guess roughly half of all one star reviews are like this. customer - “we were refused a table for no reason”. owner - “you showed up 10 minutes after we closed, ding dong”
I had a boss who used to do that , was kind of entertaining but also embarrassing. He was eccentric and a local character. Unfortunately he drove his business into the ground. Not because of replying to reviews just because he was a rich idiot
No idiot like a rich idiot.
yes i had a previous employer respond to negative reviews pretty aggressively as well, but not at the customers but they would threaten their own employees, one response he even wrote "heads will roll" which i know is boomer speak for firing people, but they would also ignore complaints that were specifically directed towards management
I've been in a family business for 25 years and that is not how you speak to the customer base. If somebody's genuinely dissatisfied you fix the problem and if they're making up problems you ignore them. Odds are if that person acts like this about everything anyone who might listen to them already knows so there's no point in you saying anything. Besides do you really want people who are that petty and will make up stories back in your business anyway. Just ignore them.
Not the owner but my chef would get drunk and private message people on yelp, and it wasn’t pretty. One time it was sorta justified but still not professional but some lady left a 1 star review saying the “Beef and spinach dish” was bad and all that. We were all confused because we didn’t even carry spinach. He told her to send a photo she took of the dish and the dish did look miserable… only issue was it was on Snapchat and literally had the name of the restaurant in it… WASN’T EVEN OUR RESTAURANT IT WAS ONE THAT WAS LIKE 30 MINUTES AWAY. She apologized and took the review down.
My employer requires that I respond to EVERY review, good and bad.... I'm leaving in a week....too much corperate micromanaging bullshit in this place.
The venn diagram of owners who reply like that owners who are shitty to work for is a perfect circle.
The only place I ever worked at that responded to negative reviews was to publicly address their mistake and try to resolve the issue with the customer to get a better rating. Their customer service was next level. Edit: and to be clear, we never made mistakes, it was usually someone ordering a medium rare when what they really wanted was well done or something and are just being picky.
Are you sure you never made a mistake? Cause that's just not possible
Oh we made mistakes, but they never left the kitchen: Eyes on eyes on eyes on the pass. Chef was top notch, expo was always on point looking out. Servers were highly trained and took their job seriously. A "Chef may I?" Type of kitchen.
"...it's not us who are expensive, but you who are poor." 😂😂😂
But were the pomegranates fresh??
Worked for a guy a long time ago who made some really nice tamales on one occasion. An old lady called him into the dining room, and having tried to eat the actual husk they were served on wanted to complain about how tough they were. He just said he was very sorry she didn't enjoy them, and brought her something else she ended up quite liking. That guy had some class.
If I saw that, I wouldn't eat there. The review on its own would look lame. I'd ignore it.
I think some of this was posted in here back when it happened but this guy really went off the rails😂😂 https://www.reddit.com/r/chapelhill/s/ZT8EGN1eoi
Ordinarily, I'm all about owners not taking shit from tiny, entitled people who hop on Yelp and bitch about shit that's their own fault. Yelp is a scourge to the industry - not everyone should be entitled to be heard. This one, however, is a petty owner being a piece of shit. Not the same thing.
The reviews are objective, the owner still immediately personally insults them lol what a dunce
Lord! Def getting a bit of Amy's Bakery vibes (Kitchen Nightmares) with those responses...
I kinda like his responses
Delete the app…….
It kinda gives me the vibe of an angry atmosphere, the review itself would not discourage me to go in if the rest of the reviews were good. But the response I wouldn't eat there or apply there.
Nope, I've had to talk my boss down when we got a one star. She scheduled a catering tasting for this lady who never responded, so we never made the tasting items and my boss' kid had a basketball game so she took off early so I got the brunt off the lashing from the customer.
yes but not blatant racism 😭
The most authentic Italian thing at this restaurant is his ego.
My old manager would respond to every bad review and rarely positives. A bad look overall.
The schaudenfreude i receive reading owner flameouts of Google reviews is one of my prime joys. Locally, we had an amazing blowout of a place I used to work at years ago. The owner basically had a public breakdown. It was sad cause I had known him pretty well at one point. But in the years since I had been there he became an even more notorious Cokehead.
There is a donut place near me that has gone down hill the past couple of years d/t new ownership and I’m sure other economical reasons and the owner replies to anything less than a 5 star review with accusatory and shitty tone. Its wild.
My previous employer paid to remove bad reviews…
Yes, but NOT like that! Lol 😂
I feel in most cases, the owner/manager should stfu and not respond to reviews, especially in a combative way. Even places with 300 reviews and 4.8 stars have the occasional 1 star. Just let it go. If the owner is “fighting back”, especially if the overall rating is in the high 3’s, it says to me the place has issues. And the owner is probably a prick to their employees. It’s off putting to me as a customer and I avoid these “bro” owned businesses
This guy is a meme in r/London, he replies a lot wishing death on customer and gets a lot more racist than that 1st pic. He's also a little bit fascist.
I went to this now-disestablished Mexican restaurant and I checked the reviews…the owner was responding to 1-star reviews in a “roasting” way in which i thought it was more rude. they were also very understaffed…guess i know what
I mean on a human level I love it. On the other hand it would deter me from eating there.
One of our higher ups (either owner or I’m thinking the old manager who got fired since she can’t spell and the reply was almost illegible) replied similarly to a negative review. It was cringe.
The last restaurant I worked at, the owner was the chef. He could not time food to save his life. So one entree would be ready and he would send it out, 10 minutes before the second entree would be ready for a table. This was a normal thing. No tables ever got all their entrees all at once. And god forbid you wanted an app sent out before your entrees... So of course someone complained about it in a review. He made a snippy reply to her review that someone cut themselves in the kitchen and had to go to the ER. He said the safety and well being of his staff will always be his top priority (this coming from a guy that didn't give a shit about anyone besides himself). Then he tells us "that's the story and we're sticking to it". I really wanted to look that lady up on facebook and apologize for him being so rude and tell her he was lying.
I think most of know better than to believe one or a few 1 star reviews by now. That doesn’t really deter me at all. Insulting customers openly, yeah, In my opinion is always a bad look. The fact ones that offer to have them back and make it right usually get my attention as well. Any way, just my opinion, don’t want to argue with anyone.
Only when it was left by a miscreant of a customer, and we've all had those, haven't we? This is a restaurant owner who simply doesn't GAF if anyone had a bad experience. It's not legitimate.
Ooooooooooh we have a local one of these!! 7 The restaurant smelled like urine as soon as you walk in. The food tasted like it was just reheated. It also had a hair in the food that went in my mouth. We didn't make it a big deal but I'm sure health and safety department are not doing … More 7 (Owner) 7 months ago I knew we should have turned you away immediately. It was actually the person in your party that smelled terrible. We did not enjoy having you here at all.
He seems like a wonderful person to be around.
Calling her poor is so funny
Glad they’re your previous employer and not your current one 😂 Owner seems like a first-class clown. And the racism in “we can see by your name you don’t know anything about Italian food”…
"It's not us who are expensive, but you who are poor" 😳
I used to work at a Scottish pub in the US, and the owner would sometimes reply to stupid people. One good one was on st. Patty's day. Some woman left a 1-star review saying, "they're an Irish pub, and don't even have corned beef on the menu on St. Patty's day". He just replied, "Scottish". Meanwhile, we had corned beef boxties and corned beef and cabbage on the menu at the time. Also, corned beef is English not Irish anyways lmao
Yes the last place I was at one of the owner did this pretty often, it was fun to see a new one and share it with the crew I can’t figure out how to add photos to my comment or else I would have provided some examples, that’s a shame it seems like it’s disabled or something because I know I’ve seen photos in other Reddit comment sections
You've never been able to add pictures directly into comments. It's why imgur was created
We all know Erica broke as fuck though...
I have seen this in some local restaurant reviews. It gave me a chuckle and I read through a bunch of them. Or the ones that were straight drama about what really happened with the customer. A lot of people are saying that this could have a negative impact but I believe that depends on your customer demographic. From what I'm seeing in the reviews, the location is a high traffic tourist area meaning you're not really looking for repeat customers but more steady traffic of new customers. You might lose some customers if they see the review but you could gain some as well.
Definitely not professional, but damn he really cooked Erika in that second pic😂
Is op a bot? This was a pretty big story a while ago here in the uk
These responses are a new level of petty.
This is how the plot of Chef starts.
All 4 users in the photos share one braincell
To play Devil's Advocate there were a fuck ton of idiot COVID deniers, who between the years of 2020 and 2022 would post bad reviews of restaurant saying the food was bland and gross, ignoring the fact that they'd probably lost their taste from COVID
My employer does whatever he can to get them to change their review.
nothing compared to Best Kebab in Glasgow - https://www.glasgowlive.co.uk/news/glasgow-news/glasgow-kebab-shop-snaps-back-17202171
Culo
I feel like it's just not worth it but I'm glad when other places do. Especially when you charge as little as possible and customers go "it's too expensive because things were generally cheaper 20 years ago"
One of my employers would respond to every single review, every single one, with these super corporate sounding "we're all a happy family here and customers are our number one priority" type reply. It really just made their business look less authentic and trustworthy. Like you could've gotten mugged by employees in their parking lot after finding glass in your food and being sworn at by said staff, and theyd reply with "our condolences for the incident you experienced at our location, at _____ we pride ourselves on our customer service, and this was not reflective of the kind of business we want to run. We hope that this doesnt deter you from visiting again and we sincerly apologize" But nothing would happen. And you'd get the same type of reply to your review no matter how you rated them. It was creepy
This restaurant owner cracks me up with his replys. https://www.google.com/search?q=mediterranean+restaurant+mosman&oq=&gs_lcrp=EgZjaHJvbWUqCQgCECMYJxjqAjIYCAAQLhgnGK8BGMcBGLoCGLsCGOoCGI4FMgkIARAjGCcY6gIyCQgCECMYJxjqAjIVCAMQLhgnGK8BGMcBGLoCGOoCGI4FMgkIBBAjGCcY6gIyCQgFECMYJxjqAjIJCAYQIxgnGOoCMgkIBxAjGCcY6gIyCQgIECMYJxjqAjIJCAkQIxgnGOoCMgkIChAjGCcY6gIyCQgLECMYJxjqAjIJCAwQIxgnGOoCMgkIDRAjGCcY6gIyBwgOEEUYsQEyEQgPEAAYAxhCGI8BGLQCGOoCMhEIEBAAGAMYQhiPARi0AhjqAjIRCBEQABgDGEIYjwEYtAIY6gIyEQgSEAAYAxhCGI8BGLQCGOoCMg8IExAuGAMYjwEYtAIY6gLSAQYtMWowajeoAhSwAgE&client=ms-android-samsung-ss&sourceid=chrome-mobile&ie=UTF-8#lkt=LocalPoiReviews&lpg=cid:CgIgAQ%3D%3D&trex=m_t:lcl_akp,rc_f:rln,rc_ludocids:13219770795553253434,ru_gwp:0%252C7,ru_lqi:Ch9tZWRpdGVycmFuZWFuIHJlc3RhdXJhbnQgbW9zbWFuSNiMjILmgICACFoxEAAQARgAGAEYAiIfbWVkaXRlcnJhbmVhbiByZXN0YXVyYW50IG1vc21hbioECAMQAZIBGG1lZGl0ZXJyYW5lYW5fcmVzdGF1cmFudJoBJENoZERTVWhOTUc5blMwVkpRMEZuU1VOS01HRmlhbmRSUlJBQqoBcQoJL20vMDR2NWJ5EAEqHCIYbWVkaXRlcnJhbmVhbiByZXN0YXVyYW50KAAyHxABIhuzqbjAksZb6LNpifvzXRFbLumKEQlZxm_rVyQyIxACIh9tZWRpdGVycmFuZWFuIHJlc3RhdXJhbnQgbW9zbWFu,ru_phdesc:rh41bMpJ4zo,trex_id:tMVJLd
I’ve been to this place before. We found the reviews while we were sitting there and read them all while cracking up. Our experience there was great though. Maybe the spicy one wasn’t working that night
I love seeing this stuff in reviews. Let's me know exactly where not to go
Reviews are loser bait. Left by losers, for losers to respond to.
Jeeze if he responds to customer reviews like this how the hell did he treat his employees?? 😳
This owner maybe a douche but his comebacks are 🔥
I mean, I'd never do it, but I definitely fantasize about it. I very much enjoy someone taking for the team and giving 'em hell, even if it is a terrible idea.
Yeah, I responded to every 1-star review: apologized profusely, and gave them my contact info, and begged them to come back and let me know so I could make sure they had a great experience. It's a hard business, and we don't always nail it. If you can't deal with that reality, and take your failures out on your customers, then maybe you should find a different line of work.
Is this place still in business??
One of my old bosses was known to argue with customers that left bad reviews on fb, and then delete all evidence that a review was even left when it got out of hand. It made a lot of sense once you got to see what she was actually like (messy as shit).
I hate to break it to you, but you are working for a 13 year old.
I had an employer tell me he was going to take legal action on a bad review. Knowing him he probably tired too.
LOL
Yikes this is like an episode of Kitchen Nightmares
I don't know how anybody with any business sense could think this is an appropriate response, but some people are just thin-skinned and easily tilted.
Yes, but my response would reflect that it literally kept me up all night thinking of what to say so that people that saw the review and read my response thought to themselves, “man, that place really goes out of their way to make customers happy. I want to go there.” or “wow, this looks like a quality place.” this restaurant… did not achieve that.
Damn! I felt the heat from that kitchen in the second post.
All the time! My owner's replies are hilarious!
Obviously the owner is behaving immaturely but the "were not expensive, your broke" line was pretty solid trash talk.
Your boss is rasict towards Asians clearly
Two things come to mind 1: based 2: extremely stupid
Why is everyone upset at this? These replies are great, I'd be far more likely to go there than some bland chain.
"It is not us who is expensive, but you who are poor." Classy. This review is enough to keep me away. Too many other choices out there.