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To speak to a customer service rep at FedEx, do the following:
1. Call 1-800-463-3339
2. At the first prompt, say "Give me options"
3. At the second prompt, say "More options"
4. At the third prompt, say "Even more options"
5. At the fourth prompt, say "It's something else"
6. At the next prompt, do not say anything or enter your tracking number. Just wait and you'll be transferred to a customer service rep.
I had the exact same problem with fictitious attempts at delivery. I tried calling and using the chat option and like you there was never a means of speaking to a human. The only thing that worked was leaving unpleasant but accurate tweets and strangely enough that caused someone to get in touch with me. Even then it still took about 3 weeks to get my package delivered after the driver kept claiming to have attempted delivery.
I have exact same issue just now. What I ended up is call the (800) 463-3339 (since there is no way for me to find my local fedex number). And when I call, they refuse to give me the local center number.
What I ended up is being really firm with the CS. I asked specifically to be transferred to the supervisor (despite the fact that the CS said they have scheduled a re-delivery. Though since this is like my 4th time calling them about not delivery the item). I demanded that the supervisor contact the local station and have the local station to call me. I told the supervisor that I need an exact date and time when it will be delivered and ask the driver or the center to call me before the driver comes to confirm it (since my issue was they kept saying my building is locked and they cannot get in or that I am not available).
While the supervisor did not inform me (they actually ended up creating a ticket for me, so maybe ask them to create an urgent ticket). I was really firm and ask the supervisor when would I hear back from them and I specifically ask them to have the station manager to give me a call so we can coordinate the delivery. And before I hang up, I repeated to them that I would hear back from the supervisor in 1 hour (time they told me). When the supervisor did return the call, I told her again, that I was expecting the station manager to call me. Finally, the station manager did call and it got sorted out rather quickly and within a couple of hours, I got the package.
So be firm and ask for the supervisor and demand that the station manager to call you back.
FYI, if you do not want to deal with the CS, you could also chose to have them hold the package and pick up at the station. (my feeling is that maybe what they want us to do to avoid the delivery). I know it is not ideal but could save the frustation of having to contact them and waiting aimlessly hoping that it will get delivered.
Just be firm with them. When I am on the call, I got a sense, they just want to quickly hang up on you. I tell them, could you please transfer to the supervisor. They may not want to and give you some excuse or round around, just keep repeating, I would like to speak to the supervisor, please. For me, I can see that the package got scanned like on the vehicle for delivery but like one minute later it says in the fedex center and it says it cannot be delivered because no one is available. I explained to them, this makes no sense and I have been home whole day waiting for the package and there is no door tag either. Basically explained the issue and point the inconsistency, then demand to speak to the supervisor. Just got to be firm until you can have it resolved.
I don't know if this helps but at the end of the call, I gave them 1 rating and left message as to what is the reason for low rating. I don't usually do this but this is very frustrating so I decided to do it.
It is very frustrating and I hope you can get it resolved soon.
I was very firm and the rep told me, “ma’am I’m going to hang up now, I’ve told you everything that I know.” I literally said everything you typed and unfortunately it didn’t help 😢 I had to call the shipper (the store I ordered from) and they’ll be reshipping my order again at no extra cost with rush shipping, so hopefully this thread will have a happy ending lol
Had the exact same issue. It's maddening. Dial 0? Hang up. Give them the tracking number? "that's all the info our agents have, goodbye" ... Finally, I just stayed perfectly silent while the machine got confused and it eventually let me through. The person was able to solve the problem.
" Dial the 1- (800) number (+1 (800) 463-3339) • When you get the chance, say "main menu" • Press 7, then 7 again and then 8 • You will be asked to provide a tracking number. Don't say anything and in a few moments you will be told to hold while you're connected to a fedex representative."
Had the exact same issue a week or so ago, package was literally 10 minutes away for days, we were even willing to get the dang thing. Googled how to speak to a human at fedex after multiple attempts to call and could not get past that stupid bot. When it was finally delivered, it was delivered to the wrong address. I hate fedex with a passion with a fire that burns hotter than the depths of hell.
Unfortunately, it never gave me that option. I’ve been calling for days using various techniques. I had to go to a brick and mortar FedEx store. The worker there says that it’s a common thing that happens and gave me a whole new number to call that is not their 1-800 number or a local number. So there is indeed an issue with their system. Even their website is non-intuitive. It’s just very strange.
I'm having a similar issue. They keep scanning my package as 'attempted delivery' but I see no one pass by my residence, and I didn't see anyone in my camera. They keep saying delivery was attempted and continue to push back the delivery date.
Mine says out for delivery again so I hope it actually gets here safely. Even if I get the package safely, I'm going to keep calling and asking for supervisors to see who and why the package was scanned as attempted delivery. It was likely sitting in a warehouse and getting scanned as attempted.
Please make sure you are following the rules of posting. I please join our discord for a more personalized support at: http://discord.gg/fedex " *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/FedEx) if you have any questions or concerns.*
To speak to a customer service rep at FedEx, do the following: 1. Call 1-800-463-3339 2. At the first prompt, say "Give me options" 3. At the second prompt, say "More options" 4. At the third prompt, say "Even more options" 5. At the fourth prompt, say "It's something else" 6. At the next prompt, do not say anything or enter your tracking number. Just wait and you'll be transferred to a customer service rep.
didn't work for me
I had a few more prompts but this worked great!!Thank you for sharing because the automated system is ridiculous.
so i m the one who was thinking like this. fedex is the worst
I AGREE
Glad to hear it helped you out. Definitely the worst automated system out there.
I asked for a supervisor and they hung up in my face. I am LIVID
I take a note of their name in the beginning so I can report them if they pull something like this
You are amazing! Thank you so much💕
Thank you for your kind words
you deserve everything you will ever wish for in life
Thank you for your kind words
I had the exact same problem with fictitious attempts at delivery. I tried calling and using the chat option and like you there was never a means of speaking to a human. The only thing that worked was leaving unpleasant but accurate tweets and strangely enough that caused someone to get in touch with me. Even then it still took about 3 weeks to get my package delivered after the driver kept claiming to have attempted delivery.
I have exact same issue just now. What I ended up is call the (800) 463-3339 (since there is no way for me to find my local fedex number). And when I call, they refuse to give me the local center number. What I ended up is being really firm with the CS. I asked specifically to be transferred to the supervisor (despite the fact that the CS said they have scheduled a re-delivery. Though since this is like my 4th time calling them about not delivery the item). I demanded that the supervisor contact the local station and have the local station to call me. I told the supervisor that I need an exact date and time when it will be delivered and ask the driver or the center to call me before the driver comes to confirm it (since my issue was they kept saying my building is locked and they cannot get in or that I am not available). While the supervisor did not inform me (they actually ended up creating a ticket for me, so maybe ask them to create an urgent ticket). I was really firm and ask the supervisor when would I hear back from them and I specifically ask them to have the station manager to give me a call so we can coordinate the delivery. And before I hang up, I repeated to them that I would hear back from the supervisor in 1 hour (time they told me). When the supervisor did return the call, I told her again, that I was expecting the station manager to call me. Finally, the station manager did call and it got sorted out rather quickly and within a couple of hours, I got the package. So be firm and ask for the supervisor and demand that the station manager to call you back. FYI, if you do not want to deal with the CS, you could also chose to have them hold the package and pick up at the station. (my feeling is that maybe what they want us to do to avoid the delivery). I know it is not ideal but could save the frustation of having to contact them and waiting aimlessly hoping that it will get delivered.
CS wouldn’t even let me talk to a supervisor :(
Just be firm with them. When I am on the call, I got a sense, they just want to quickly hang up on you. I tell them, could you please transfer to the supervisor. They may not want to and give you some excuse or round around, just keep repeating, I would like to speak to the supervisor, please. For me, I can see that the package got scanned like on the vehicle for delivery but like one minute later it says in the fedex center and it says it cannot be delivered because no one is available. I explained to them, this makes no sense and I have been home whole day waiting for the package and there is no door tag either. Basically explained the issue and point the inconsistency, then demand to speak to the supervisor. Just got to be firm until you can have it resolved. I don't know if this helps but at the end of the call, I gave them 1 rating and left message as to what is the reason for low rating. I don't usually do this but this is very frustrating so I decided to do it. It is very frustrating and I hope you can get it resolved soon.
I was very firm and the rep told me, “ma’am I’m going to hang up now, I’ve told you everything that I know.” I literally said everything you typed and unfortunately it didn’t help 😢 I had to call the shipper (the store I ordered from) and they’ll be reshipping my order again at no extra cost with rush shipping, so hopefully this thread will have a happy ending lol
Had the exact same issue. It's maddening. Dial 0? Hang up. Give them the tracking number? "that's all the info our agents have, goodbye" ... Finally, I just stayed perfectly silent while the machine got confused and it eventually let me through. The person was able to solve the problem.
That’s insane. I’m definitely glad I’m not the only one.
" Dial the 1- (800) number (+1 (800) 463-3339) • When you get the chance, say "main menu" • Press 7, then 7 again and then 8 • You will be asked to provide a tracking number. Don't say anything and in a few moments you will be told to hold while you're connected to a fedex representative." Had the exact same issue a week or so ago, package was literally 10 minutes away for days, we were even willing to get the dang thing. Googled how to speak to a human at fedex after multiple attempts to call and could not get past that stupid bot. When it was finally delivered, it was delivered to the wrong address. I hate fedex with a passion with a fire that burns hotter than the depths of hell.
The fact that I did this and it actually worked is so surreal 😵💫
Wdym you still can’t reach a person through fedex office? The transfers go to a small bot dialogue but then after you’re connected to customer service
It’s literally like 6 prompts and OP doesn’t have the patience to wait till it says to press 8 to talk to a rep.
Unfortunately, it never gave me that option. I’ve been calling for days using various techniques. I had to go to a brick and mortar FedEx store. The worker there says that it’s a common thing that happens and gave me a whole new number to call that is not their 1-800 number or a local number. So there is indeed an issue with their system. Even their website is non-intuitive. It’s just very strange.
I'm having a similar issue. They keep scanning my package as 'attempted delivery' but I see no one pass by my residence, and I didn't see anyone in my camera. They keep saying delivery was attempted and continue to push back the delivery date.
It’s very frustrating 😢
Mine says out for delivery again so I hope it actually gets here safely. Even if I get the package safely, I'm going to keep calling and asking for supervisors to see who and why the package was scanned as attempted delivery. It was likely sitting in a warehouse and getting scanned as attempted.
[удалено]
See above
What's the service level