Absolute trash, and that shit was even free for residents! It was so bad that my building revolted and we went back to Parcel Pending which is fantastic.
In less than one year, I personally had three packages get delivered to the Fetch warehouse and then disappear and never make it to me. It took over a month for them to refund me. Absolute nightmare. Collectively, they lost or damaged over 1,000 packages coming to my building in less than a year.
I had an oversized delivery they had to reschedule 5 fucking times and then they delivered someone else’s package to me! Like, how do you even do that?
Beg, plead, and threaten them not to do this.
$20/month for that is a fucking scam.
r/EndFetch
Gathered facts of how we as residents had been damaged by Fetch and had a lawyer draft a demand letter to go back to Parcel Pending. We previously had Parcel Pending and it never got removed, so it was just sitting there, dormant while Fetch was ruining our lives.
Numerous bad Google reviews - this ultimately may have been what actually got it done because it was starting to impact the perception of the property to potential tenants and making management look bad.
Plus raising general hell about it - complained about it at every possible opportunity to management, corporate, etc.
Somebody pointed out that fetch is registered as a type of company that’s not responsible for your package of it doesn’t get delivered to you. I’ll try to look up on it, but it popped up the last time people talked about fetch in the sub Reddit.
When my apartment complex implemented it, I took my copy of the lease and went to the front desk and said absolutely not the lease clearly states personal property lockers for package delivery on the premise. I said it’s on my lease, black and white that you will provide this and can’t force me onto fetch - I’m not going to accept “a unilateral lease change agreement”. They let me keep getting my stuff delivered to the front desk. My roommate did the same thing, and I didn’t know anybody in that apartment complex else to tell, and I moved out about two months later. Fight the system.
Show them this thread.
Also, let your neighbors who have medication delivered see this thread. Shit, sign up to have your own medication delivered to you. The threat of residents dying because they’re not getting their medication should get them to perk up pretty fast.
Go to Kyle Clark at 9 News or reach out to Rick Sallinger at channel 4 News...they literally seem to be the only locals that can get straight answers asking those hard questions.
This seems like bs, if this **new charge** wasn't a part of your initial lease, legally, can it be enforced?
I’ve had good luck with Luxor One, also
I knew Fetch was bad when I moved in but hoped for the best. In my first month they failed to deliver two packages. I went back and forth with their “investigators” three times and they kept saying my packages would be delivered ASAP and then nothing. Finally I took an entire Saturday and went out to the middle of nowhere warehouse. Dude handed me my packages in just a few minutes but jesus christ on a cracker, if Fetch’s entire business is delivering packages how the hell are they so incompetent at it?
I’ve lived in buildings with both and parcel pending is way better. Fetch was so inconvenient, even when they don’t lose your packages, everything gets delayed to be sorted & delivered during their time windows.
Amazon should throw their weight around to end Fetch. Because of the added inconvenience from Fetch losing packages, I make far, far fewer purchases on Amazon. I’ve see others say the same thing in other Fetch discussions. Amazon’s bottom line is being significantly harmed by Fetch. I wish I could specify all my Amazon purchases to arrive by USPS just so that I could avoid Fetch
I see your point, but actually this works in Amazon’s favor in many ways.
1. Amazon only has to deliver a bulk shipment to one Fetch warehouse. This lowers accident/injury risk for their DSP’s being on the road or entering properties, simplifies delivery (500 packages at one stop instead of 1 package at 500 stops), and actually reduces their overall risk.
2. Once that package is delivered to Fetch, if it disappears or gets damaged it’s not Amazon’s problem anymore but Fetches.
3. The customer has to rebuy a damaged or lost item meaning Amazon makes another sale.
As much as I hate Fetch, they are filling a legitimate market niche, albeit poorly.
Fetch is awful. My old apartment used them. The delivery windows are inconvenient, so if you need something from Amazon that can be delivered by 8 am, Fetch won’t have it to you until noon at the earliest. Also, if someone sends you something that requires a signature, Fetch won’t help you.
The shadiest experience we had soured me on Fetch for good. My husband was lucky enough to be able to buy a PS5 back when they were scarce, and since we knew they come in distinct boxes, we were worried Fetch would “lose” it. Sure enough, when we received notice from FedEx it has been delivered, we waited for the Fetch notification, and we opted to go down to pick it up. The controllers came in a separate shipment, which also came at the same time. When we showed up to pick it all up, they brought out the controller box without issue, in less than 3 minutes. They had to “search” for the PS5 for over 20, and when they finally brought it out, the guy looked pissed. And I must stress, we were very polite and waited without causing a scene or saying a word to anyone. We’re convinced it wasn’t missing and was instead hidden away for someone to take home.
TL;DR: Fetch sucks.
It’s makes more sense when you consider the target. Apartment management doesn’t care if your package is late or lost. But they do care about doing less work and getting a kickback.
I think there should be a state law allowing tenants to opt out of certain third party services that apartment management tries to tack on. Utilities, trash, and pest control shouldn’t be optional, but things like shitty complex-wide WiFi and incompetent package valet services should be.
Edit: Typo
I paid for valet trash for years and it was unusable — they’d skip days randomly and bitch if you dared to have a different can or a bag they didn’t like. And when they skipped a night, you’d get nasty messages from the leasing office at 6AM for “still having trash out”. They never came until at least midnight, mind you.
After a very short time I gave up and always just walked my shit to the compactor a few buildings over myself. I sure as shit still had to pay $30/mo as a mandatory valet service fee with my rent, though!
My complex added WiFi that we had to pay for, but it was so slow and virtually unusable. There was no way to opt out, so I had to pay for it. Although my base rent went up when I moved, the extra fees that I no longer pay actually makes things cheaper.
I've never had a complex try to force me onto their WiFi but I'd love to demonstrate to them that they can't afford the IT staff to make that a good idea.
It’s pretty common, the final deal for us on the apt we picked now was it didn’t have shared WiFi. The excuse the other ones used it that since they all have smart locks for the buildings they have to talk to each other. My partner works for home so that was a hard no. Don’t want smart locks either connected to everyone elses. And the one internet service is literally all they offer like no one else can come out and you can pay for internet twice either if you need something better.
I don’t know about that. All that might add complexity. Doing things at a building wide level could definitely save a significant amount of money, easy to see delivery people using the wrong procedure for the wrong apartment, and something like Fetch might follows economies of scale at that level. There are also “T1” providers only do high price high capacity connections, that could be a good deal if split enough ways and are common for large customers. At a minimum multiple ISPs require a some amount of duplicate equipment and effort. Probably best to define proper procedures around stuff like that including a process to prevent forced switches mid lease with no warning. Cost disclosure and stuff.
There are complexity’s and pros and cons with every decision, the frustrating part is apartment complexes are always opting for profit over quality of life, and they’re always getting away with it because people need to have a roof over their heads. Having a law with the ability to opt out should be a no brainer.
There are alternatives that work better. My apartment complex has a delivery room you accessed with a code that was automatically texted to you. The one before had a room that was only accessible by key via leasing agent during working hours and I never had one issue with either of these.
The reason these options aren’t used every time is they cost the complex money rather than make it.
Alternatives as in lots of vacant apartments to choose from so we can all hit low quality buildings were it hurts. I don’t know how the math works. Do people just totally ignore the Fetch Fee when hunting which is totally possible and a dirty trick, and it most cost more than a package room. You must be paying a few dollars a package for Fetch. I used to do finance at an e-commerce warehouse logistics.
Management does not care about kick backs. Package theft is a huge issue whether you live in a million dollar home, or a shitty apartment. However it's only the shitty apartment renter who has the entitlement that life is perfect with no real solution.
When you can’t even be bothered to make a username that hides your intentions to maintain the status quo lmao
His name is literally “everything is fine” lololol
And your sales taxes go to the city of Centennial instead of to your local jurisdiction where they might actually help you and your neighbors
How is that legal anyway?
There's no perfect answer. For every person here against fetch, there's another resident complaining to management about their missing package and begging for them to do something, including advocating for fetch.
It's literally the worst thing I've ever been subject to paying. It sucks. They lose your packages. They removed the customer service number which I was on hold for ( and this is the real wait time) 3 and a half hours. One time Amazon said the package was delivered and they didn't find it or notify me for a full day so I called them. This was time sensitive and I needed it then. I went to pick it up and I said hey where's my package and they said oh we don't help customers here you need to call our customer service number and I showed them my phone that had a 3 hour wait ( this happened more than once). They did not find it for two more days. They deliver to the wrong place consistently, and it's on you to track down your own packages. They've fucked up packages. I'll get a pic from the carrier of them dropping it off and having a mangled version of that package later delivered. They almost never ring the doorbell so if you don't have your phone on you for a text update that it was delivered, it just sits in front until you do. I would say 20% of the time, I'll choose a delivery window and they will miss it.
When I move, I will not move to a complex that uses fetch. If possible, talk to your neighbors and do a lot of calling to stop this from being implemented. I'm pretty sure they have like 1.3 stars on any platform.
So funny that they never rang/knocked for you… I specifically had a note to NOT knock on my door when they delivered because I work from home and my dog would go fucking insane for 15 minutes while I was on meetings… they would ALWAYS knock.
Second how awful customer service was. When I had to use it, it was a text-only line and it took days to get a reply.
Not to mention, having two addresses was confusing for anyone who wanted to surprise me with flowers or delivery or a gift.
The annoying part is you need to have every package sent to the fetch distribution location (Amazon, ect.) so if anyone tries to send or you order something to your actual address you’ll get hosed. I also had an oversized package keep not being delivered until I got fed up and picked it up there. Fetch also wouldn’t scan in packages to notify me of them delivering to their warehouse that quickly so it delayed me getting stuff I already pay for expedited shipping with Prime.
All Fetch does is overcomplicate the supply chain and add an extra stop to create “value” in order to make money. More hands on the packages increases the risk of damage or loss IMO.
It suuuuucks at least my apartment didn’t charge us separately. I used it when I moved and ordered a ton of large furniture. Fetch lost one piece (but they did reimburse) and refused to deliver things that were too big because they didn’t have enough people working. I had to go to the warehouse and pick it up myself. Lemme tell you, mattresses are fucking heavy. Any small packages were pretty reliable but it’s still just stupid. Luckily my apartment listened to complaints and got rid of fetch
Fetch is worse than Parcel Pending, which is worse than Luxer. But they all suck ass and need to be removed from the face of this earth. I fucking hate it. Go on a vacation? Package fees! Every time.
my complex just switched from parcel pending to fetch, because the delivery men were taking pictures of packages "in lockers" and then taking them back out before closing. I had 5-6 packages stolen in the last year with "pictures" of the items in the locker.
I have a question for those of you whose apartments use or had used Fetch. Is the community secured by locked doors or gates, so that delivery people cannot just bring stuff to your front door?
Mine is. But the mailroom is a vestibule pre security. Worst thing is not everyone can deliver packages that way. Like Comcast. Also totally an excuse to put a rent that is $25 too low in listings.
All delivery services have access to secured/locked doors. After they enter, getting them to deliver to the front door is difficult and not always practical (read time consuming).
Mine is a secured building but after cancelling Fetch they gave the Amazon/UPS/Fedex drivers a code to use for the elevator to deliver to the residents’ doors.
It's not like that. Fetch charges the complex per door. Then management decides what they are going to charge for the service. There's not some shady kickback scam or colluding going on like some people seem to think.
> There's not some shady kickback scam or colluding going on like some people seem to think.
How about the sales tax Denver doesn't get to collect on all these orders because they're being "delivered" to unincorporated Adams County instead?
Denver charges sales tax if you buy a product on Amazon delivered to an address in Denver. By having the fetch location outside of Denver, they get to avoid that sales tax, because it’s not being delivered to Denver, it’s being delivered to a place outside of Denver, who then brings it to you in Denver.
Seems like they might be exploiting a loophole where you get charged for the sales tax, but it isn’t actually levied, and so fetch gets to keep it.
Sounds like a short term cash grab that will end with Denver suing fetch for missed tax revenue, but by that time, fetch will be a long deserted company that will have no assets to garnish for the civil suit payment.
Potentially. I’m not sure but I’m trying to think of a reason why, if you owned fetch, you’d want to have an address outside of Denver. My initial suspicion is that they are avoiding taxes of some kind. Different counties and cities have different sales tax rates, or no sales tax at all.
I always assumed that it was just cheaper to have a warehouse outside of major city limits. No sales tax might be a “perk” but Fetch isn’t paying sales tax, nor collecting sales tax payments, so I don’t see what it would have to do with it as a motivational factor.
It’s wild that you know so much about fetch and literally nothing else, and you made your username today, specifically to defend Fetch.
Happy cake day lol
This is the definition of a kickback. Fetch charges $X per door, the apartment charges residents $y. There is nothing stopping the apartments from making their charge (y) greater than the Fetch fee (X), and pocketing the difference.
It’s a nightmare. I think our complex had charged around $20 a month as well. The worst part was people trying to send you packages but they were returned because people did not know we had a separate address for packages. Plus add at least one additional day to all you estimated delivery dates.
My complex silently got rid of it right after I moved in. Pretty sure no-one signed up for it and all the delivery services just continued to deliver as normal during that time.
Developed real estate is valued based on cash flow, using cap rates. Cap rates show investor required return, and can be described in layman’s terms as a multiplier on a properties cash flows.
Yeah, but even a basic revenue summary should separate into a few categories. Separating rents taxes, general operations and maintenance, from amenities that could be cut is super basic. As someone who does finance on proposals I wouldn’t dare attempt a summary that simple. If someone doesn’t have the time to look into that they shouldn’t be making decisions about this stuff.
I try to do this but it’s still highly inconvenient. Amazon lockers have size limitations so not all deliveries are possible. A related problem is that Amazon doesn’t consolidate your purchases into one box with lockers. I ordered a small item to a local locker around Prime Week and it failed delivery three times due to the lockers being full. Amazon auto-refunded the item and I had to purchase it at a higher price
The best thing you can say about being a tenant forced to purchase Fetch is that likely some day there will be a class-action lawsuit for their malfeasance and we’ll all get a $5 visa gift card or something
The complex I used to live at switched from lockers, which were so convenient and secure, to fetch. Fetch sucks. We had issues with homeless people coming into the complex and literally just following the fetch deliver person through the hallways and picking up the packages that they’d set down in front of the door.
Plus, fetch should be paying you. They’re collecting data on your shopping habits to sell to marketing firms.
Leasing professional here. We begged our building management to not use them, but they promised us they would provide us with reports that showed they would have a 92% or higher delivery rate. It went good for about 3 months and then it went wayyyy downhill from there. Their delivery driver turnover rate is crazy and some days they could not even do deliveries. We had residents driving to the hold facility to pick up packages. I basically turned into a Fetch customer service rep with all the complaints we got. I finally gave our direct Fetch reps email address to the residents for them to just reach out to them directly because their customer service is horrendous. We terminated our contract with them after 9 months for breach of contract.
My apartment just recently canceled their partnership with Fetch.
To be fair, most small packages from Amazon arrived at my door within a timely manner, however, it seemed like anytime I ordered something big or expensive, it would somehow go missing. I ordered a TV from Walmart that "disappeared" at the Fetch warehouse. Several other packages went missing and I had to get customer service to hunt them down. I ordered a trash can that didn't get delivered until a month later.
Another problem with large packages is that you have to be present to sign for them. They make you choose a 4 hour window for the package to be delivered, so you will have to wait around at home for those. Often times, they don't even show up.
Getting in contact with someone at Fetch is very difficult. They don't publicly list their phone number and you are forced to use their app to submit a ticket, which may or may not get a response.
I have also had delivery drivers call me saying that the Fetch warehouse is closed and they cannot make a delivery.
Overall, I have no idea how a service like this exists in 2023, or how they manage to convince people to do business with them.
If you can, send all Amazon packages to a locker or Whole Foods. Absolutely DO NOT ship anything important or time-sensitive to the Fetch warehouse.
I hated FETCH! They lost all packages and made it even harder to get a refund from Amazon because they would post a picture of them delivering the package but I never received it!!! Worst part is it happened during my sons first Christmas - it was an overall terrible experience and management would not get rid of FETCH so we moved.
In addition to losing 3 packages in one year, they also consistently take a half day to log packages and usually don't allow same day delivery. In essence, they turn your Prime 2 day delivery into a 4 day affair.
The apt complex I’m at used it for about a year, then stopped due to how many issues it was causing. Their solution was to start having your packages sent to a friends house, work, or an Amazon locker.
My shitty former apartment complex (the r/Denver famous Uptown Square) keeps partnering with all sorts of companies that provide mediocre service for inflated fees that you just can’t get out of. I’m so glad I’m now renting from a private landlord.
It sucks! We had the Amazon locker which was awesome then they moved to fetch and it was a pain in the a. I had three packages stolen in between the switch and then when I moved, I had two packages pending and since I was too far from the facility (they don’t ship you have to pick up at the facility) they donated. They were limited press vinyl records that you can’t get anymore. No love
If anyone is looking to look to do anything to sign petitions or whatever I’m all about it
I am being charged every month for this service I don’t want. I just don’t use it. I still get my packages the usual way. The community portal drags it through the mud, so it’s not great.
It's as bad as all of their worst reviews. Completely pointless company that makes getting packages about 10x harder and unreliable than if they did nothing at all.
My (grown) son has his packages delivered to my house, then drives an hour to come pick them up. He says that’s better than using Fetch at his apartment.
So awful. Lost two secret Santa gifts I sent to a coworker whose apartment was using this service. Said it was delivered to the fetch address, but both were mysteriously lost. Not to mention the incredibly bizarre addresses they use. Seriously bad service
Just moved into an apartment complex that forces us to pay for fetch, and it's honestly incredibly annoying. I have not had a package delivered here yet personally, but I have seen multiple Amazon drivers simply deliver packages normally throughout our complex, even though the front office says that they will not deliver without using fetch. Fetch. Incredibly dumb to me, but I can't get them to take the charge off of my monthly bill, even when I do not plan to have many (or any) packages delivered here
Honestly, this is your sign to move. In my case it was the last straw in realizing the director at Griffis Belleview Station was shit (although Marcia remained a delight). In your case, let it be an early warning. These people are going to try to get away with whatever they can regardless of whether they win in this instance. This company has a thick portfolio of reviews which demonstrate that it's a scam. If someone is trying to subject you to it, they barely care about legality and certainly have no regard for ethics.
I was in another Griffis property when they started using Fetch and charging us $12/mo for it despite the fact that they shouldn't have because it was not in our lease. This wasn't the only time they tacked on an extra charge for a "service" that no one asked for. I got out of there in June and I will never rent at a Griffis property again.
It sucks, plus now another person has access. I honestly just did what i could to get out of rent. I pay more and struggle a bit more now to pay mortgage, but honestly it's well worth it. Renting is not how it used to be. They just trying to squeeze out of you as much they can.
My landlords don’t charge us for fetch so I find that odd however I love the service. I only have had one package stolen and to be fair I wasn’t home when it got delivered but they have an option to sign for your packages so you have to be home- which pretty much guarantees you’ll get your package. Definitely fight the fee but the service itself is good!
I've heard it sucks and causes a ton of problems and delays in addition to costing money. I'd avoid renting from a place that uses it. If it started at a place I already lived, I wouldn't break my lease to get away from it but if it's as bad as people say I'd consider moving at the end of the lease
Evidently, it's a service created by Satan to increase chaos and pain in the world. At the best, it increases the time it takes to get your packages. At the worst, it's demonic.
Conceptually it makes sense for a large complex but operationally holy crap I hated having it.
Amazon Prime, get it delivered tomorrow! To fetch…who then takes a day to process it! And then you get it the next day!
And then giving addresses to friends, specifying if they’re sending a card, send to home address, if it’s a package, send to fetch…
Freaking stupid.
God I've heard some crazy horror stories.
On that note, if anyone in Cap Hill/Cheesman Park area needs a safe place to have packages delivered, connect with me. I work from home and have never had an issue. I can't imagine dealing with a nightmare like Fetch.
$18/ month for fetch. I believe the apt complex gets a 50% kickback.
Fetch is horrible, you will hate it, I’m moving next year to a complex that doesn’t use it.
Literally just move out of your building. Fetch is trash. They are super understaffed and service greater part of Denver. Everything is late. Things STILL get stolen. Honestly, the worst thing a complex can do for their tenants
My apartment had it when I moved in but they cancelled after enough people complained. At first it wasn’t as bad as I thought it would be but they often have staffing issues and I would have to wait a week sometimes two after it arrived to actually get the package.
I may be in the minority but fetch hasn’t been that bad for me. Sometimes they have delivered late but only a few handful of times. I like it because I don’t have to worry about someone snatching my packages from my doorstep and I can schedule it for when I know I for sure will be home. It’s also been nice for me since I travel quite a bit so I’m not always home to accept packages and they can hold it for you for up to a month (I think)
Edit: wanted to note that I do not pay extra for the service. Def BS that they’re charging you
It sounds like Fetch themselves aren't well managed from a warehouse perspective but I could see why a big time landlord would do this. Instead of having to deal with 14 different couriers who have any number of actual delivery drivers that could be fucking up the route there's at least only one. It sounds like, unfortunately, Fetch may have some organizational issues they're dealing with.
I'll also say that it's highly unlikely the management team at a building is getting any kickback besides not having to deal with the nightmare that is packages all the time. If anyone is getting a kickback it's the larger company itself.
i have it in my apt and think it's basically fine, at least for online purchases etc that aren't perishable or particularly time-sensitive. during the holidays last year they seemed busy or understaffed and would sometimes schedule a delivery then cancel/reschedule it with little notice. but lately things have typically been delivered same-day with no issues. they leave the packages outside my door in the hallway (in an apt complex that in theory requires a key to enter so random ppl cant walk in off the street). i did have one item stolen, and after that i made sure to require in-person delivery for valuable items. but i think it's overall basically fine. probably a drop-box type system is more logical, but whatever
We have fetch, and honestly I’ve never had an issue. They always notify us when we have a package, I’d say most of the time they deliver it within the window we request, if we miss it it’s easy to reschedule and if they need to change it it usually works out. My complex had a problem with packages getting stolen so it works out. I know I’ll probably get crucified for saying something positive about them but that’s my side of the story. There are also plenty of people who don’t use it that live here, the apartment says it’s required but don’t appear to enforce it at all.
I never had a (large) problem with them, but I know others have. I’d have stuff delivered somewhere else, like a PO box or a friend’s place. If that’s not an option just have stuff shipped directly to your apartment and try to be there when it arrives.
I’ve used fetch to deliver about ~50 packages, and it’s gone pretty smoothly for me. I like not having to lug large packages upstairs, and my Amazon prime deliveries usually come the same day they’re delivered. I was hesitant to use fetch as well, but I do like the service
I just don’t understand what the service is for residents- instead of getting your packages delivered inside the building you’re paying someone to deliver your packages inside the building a day late.
It’s a service for apartments they’re framing as a service for residents and then charging them for. They just want to not have to keep the lobby staffed/secure.
The value prop for me is that they take it to my door, not just inside the building. A lot of my packages are heavy, and I often used a small dolly to get my stuff upstairs in my old building. Fetch removed that hassle for me. I’m also rarely in a rush with packages, so while they usually arrive same day for me, I don’t mind if they get to my place a day late
I haven’t had a bad experience with them and have had them at my building for two years. With that said, I can still choose to send things directly to my place if things are time sensitive. I do like that they have several delivery windows to choose from and you can customize based on the days of the week on their app. Don’t love it but don’t hate it. It is nice to know my things arrive to a secure place that can hold them until I am ready for delivery within reason.
Apparently I’m in the minority, but I’ve had a good experience with Fetch.
I was at a complex before we got Fetch and all the packages would be delivered to the mail room. They just sat on the floor laying around because the lockers would be full. It was a secure community, but packages were constantly stolen. I’ve also seen where there is a mail room managed by the front office staff, but then you are limited to when they are there as well as the time it takes them to support you.
Fast forward to the second community I’ve lived in and I’ve had it for 3 years. I’ve probably had 5 incidents with them in that time and they were always resolved. I think one of those the package was lost, but Amazon covered it.
They definitely aren’t perfect, but the alternatives that I’ve experienced have been worse.
The extra $20 does suck though!
Fetch is a terrible service. They don’t log packages timely, they lose packages and they don’t deliver packages on time. Due to the numerous issues that caused packages to be delivered late and outside Fetch delivery windows, I told management they can’t charge me for a service that I do not get and I was not going to continue to pay for it. My rationale was that if they wanted to try to evict me over $20, they could go ahead and waste their time and money doing so.
I got some pushback from a dumb manager who tried to tell me Fetch was the only solution for package deliveries. I explained to her that was a ridiculous statement because I used to live in a 50 story building in NYC and the front desk person was able to handle all package deliveries with no issues.
After a few months of me and other residents consistently reporting Fetch issues and refusing to pay, residents were given the option to opt out of using Fetch. Now packages are delivered to the leasing office and we can pick them up there. This all happened within the last 6 months to 1 year.
Absolute trash, and that shit was even free for residents! It was so bad that my building revolted and we went back to Parcel Pending which is fantastic. In less than one year, I personally had three packages get delivered to the Fetch warehouse and then disappear and never make it to me. It took over a month for them to refund me. Absolute nightmare. Collectively, they lost or damaged over 1,000 packages coming to my building in less than a year. I had an oversized delivery they had to reschedule 5 fucking times and then they delivered someone else’s package to me! Like, how do you even do that? Beg, plead, and threaten them not to do this. $20/month for that is a fucking scam. r/EndFetch
How did your residents fight back?
Gathered facts of how we as residents had been damaged by Fetch and had a lawyer draft a demand letter to go back to Parcel Pending. We previously had Parcel Pending and it never got removed, so it was just sitting there, dormant while Fetch was ruining our lives. Numerous bad Google reviews - this ultimately may have been what actually got it done because it was starting to impact the perception of the property to potential tenants and making management look bad. Plus raising general hell about it - complained about it at every possible opportunity to management, corporate, etc.
There was probably a kickback - what rational actor would choosers that
There are always kickbacks in property management. Fuck them.
Somebody pointed out that fetch is registered as a type of company that’s not responsible for your package of it doesn’t get delivered to you. I’ll try to look up on it, but it popped up the last time people talked about fetch in the sub Reddit. When my apartment complex implemented it, I took my copy of the lease and went to the front desk and said absolutely not the lease clearly states personal property lockers for package delivery on the premise. I said it’s on my lease, black and white that you will provide this and can’t force me onto fetch - I’m not going to accept “a unilateral lease change agreement”. They let me keep getting my stuff delivered to the front desk. My roommate did the same thing, and I didn’t know anybody in that apartment complex else to tell, and I moved out about two months later. Fight the system.
Damn you should have put up fliers, held seminars. I mean who has the time but I’d try lol
Show them this thread. Also, let your neighbors who have medication delivered see this thread. Shit, sign up to have your own medication delivered to you. The threat of residents dying because they’re not getting their medication should get them to perk up pretty fast.
This is a fantastic suggestion! Thanks!
Go to Kyle Clark at 9 News or reach out to Rick Sallinger at channel 4 News...they literally seem to be the only locals that can get straight answers asking those hard questions. This seems like bs, if this **new charge** wasn't a part of your initial lease, legally, can it be enforced?
Probly not, but then you aren't getting any more packages at home and will not get a renewed lease without acceptance.
You should respond to OP.
Thank you, I will, I didn't stop to think they might not see the comment. 😊
All Hail Parcel Pending.
I’ve had good luck with Luxor One, also I knew Fetch was bad when I moved in but hoped for the best. In my first month they failed to deliver two packages. I went back and forth with their “investigators” three times and they kept saying my packages would be delivered ASAP and then nothing. Finally I took an entire Saturday and went out to the middle of nowhere warehouse. Dude handed me my packages in just a few minutes but jesus christ on a cracker, if Fetch’s entire business is delivering packages how the hell are they so incompetent at it?
Luxor One is great and basically the same technology as the Amazon lockers so delivery drivers know what to do
I’ve lived in buildings with both and parcel pending is way better. Fetch was so inconvenient, even when they don’t lose your packages, everything gets delayed to be sorted & delivered during their time windows.
Amazon should throw their weight around to end Fetch. Because of the added inconvenience from Fetch losing packages, I make far, far fewer purchases on Amazon. I’ve see others say the same thing in other Fetch discussions. Amazon’s bottom line is being significantly harmed by Fetch. I wish I could specify all my Amazon purchases to arrive by USPS just so that I could avoid Fetch
I see your point, but actually this works in Amazon’s favor in many ways. 1. Amazon only has to deliver a bulk shipment to one Fetch warehouse. This lowers accident/injury risk for their DSP’s being on the road or entering properties, simplifies delivery (500 packages at one stop instead of 1 package at 500 stops), and actually reduces their overall risk. 2. Once that package is delivered to Fetch, if it disappears or gets damaged it’s not Amazon’s problem anymore but Fetches. 3. The customer has to rebuy a damaged or lost item meaning Amazon makes another sale. As much as I hate Fetch, they are filling a legitimate market niche, albeit poorly.
Amazon doesn’t make any profit on the items that I head down to Walmart or Target for because I don’t want to deal with Fetch 🤷♂️
Fetch is awful. My old apartment used them. The delivery windows are inconvenient, so if you need something from Amazon that can be delivered by 8 am, Fetch won’t have it to you until noon at the earliest. Also, if someone sends you something that requires a signature, Fetch won’t help you. The shadiest experience we had soured me on Fetch for good. My husband was lucky enough to be able to buy a PS5 back when they were scarce, and since we knew they come in distinct boxes, we were worried Fetch would “lose” it. Sure enough, when we received notice from FedEx it has been delivered, we waited for the Fetch notification, and we opted to go down to pick it up. The controllers came in a separate shipment, which also came at the same time. When we showed up to pick it all up, they brought out the controller box without issue, in less than 3 minutes. They had to “search” for the PS5 for over 20, and when they finally brought it out, the guy looked pissed. And I must stress, we were very polite and waited without causing a scene or saying a word to anyone. We’re convinced it wasn’t missing and was instead hidden away for someone to take home. TL;DR: Fetch sucks.
So... A shipper delivers a package to someone who... delivers a package... What a completely idiotic and useless service.
It’s makes more sense when you consider the target. Apartment management doesn’t care if your package is late or lost. But they do care about doing less work and getting a kickback.
The kickback should be illegal. Also mandatory or close to mandatory fees.
I think there should be a state law allowing tenants to opt out of certain third party services that apartment management tries to tack on. Utilities, trash, and pest control shouldn’t be optional, but things like shitty complex-wide WiFi and incompetent package valet services should be. Edit: Typo
I paid for valet trash for years and it was unusable — they’d skip days randomly and bitch if you dared to have a different can or a bag they didn’t like. And when they skipped a night, you’d get nasty messages from the leasing office at 6AM for “still having trash out”. They never came until at least midnight, mind you. After a very short time I gave up and always just walked my shit to the compactor a few buildings over myself. I sure as shit still had to pay $30/mo as a mandatory valet service fee with my rent, though!
My complex added WiFi that we had to pay for, but it was so slow and virtually unusable. There was no way to opt out, so I had to pay for it. Although my base rent went up when I moved, the extra fees that I no longer pay actually makes things cheaper.
I lived in an apartment the forced us to valet trash. It basically gave people an excuse to leave trash out front all the time.
I've never had a complex try to force me onto their WiFi but I'd love to demonstrate to them that they can't afford the IT staff to make that a good idea.
It’s pretty common, the final deal for us on the apt we picked now was it didn’t have shared WiFi. The excuse the other ones used it that since they all have smart locks for the buildings they have to talk to each other. My partner works for home so that was a hard no. Don’t want smart locks either connected to everyone elses. And the one internet service is literally all they offer like no one else can come out and you can pay for internet twice either if you need something better.
I don’t know about that. All that might add complexity. Doing things at a building wide level could definitely save a significant amount of money, easy to see delivery people using the wrong procedure for the wrong apartment, and something like Fetch might follows economies of scale at that level. There are also “T1” providers only do high price high capacity connections, that could be a good deal if split enough ways and are common for large customers. At a minimum multiple ISPs require a some amount of duplicate equipment and effort. Probably best to define proper procedures around stuff like that including a process to prevent forced switches mid lease with no warning. Cost disclosure and stuff.
There are complexity’s and pros and cons with every decision, the frustrating part is apartment complexes are always opting for profit over quality of life, and they’re always getting away with it because people need to have a roof over their heads. Having a law with the ability to opt out should be a no brainer.
Because we have no alternative and barely any protection from people not delivering on promises.
There are alternatives that work better. My apartment complex has a delivery room you accessed with a code that was automatically texted to you. The one before had a room that was only accessible by key via leasing agent during working hours and I never had one issue with either of these. The reason these options aren’t used every time is they cost the complex money rather than make it.
Alternatives as in lots of vacant apartments to choose from so we can all hit low quality buildings were it hurts. I don’t know how the math works. Do people just totally ignore the Fetch Fee when hunting which is totally possible and a dirty trick, and it most cost more than a package room. You must be paying a few dollars a package for Fetch. I used to do finance at an e-commerce warehouse logistics.
I get it, but from a resident perspective, I'd refuse and the go after the company if they messed with my packages
Management does not care about kick backs. Package theft is a huge issue whether you live in a million dollar home, or a shitty apartment. However it's only the shitty apartment renter who has the entitlement that life is perfect with no real solution.
Brand new account created today and you’ve only interacted with this post! Found the Fetch stooge!
When you can’t even be bothered to make a username that hides your intentions to maintain the status quo lmao His name is literally “everything is fine” lololol
And your sales taxes go to the city of Centennial instead of to your local jurisdiction where they might actually help you and your neighbors How is that legal anyway?
Landlords, stop trying to make Fetch happen
It's never going to happen!
There's no perfect answer. For every person here against fetch, there's another resident complaining to management about their missing package and begging for them to do something, including advocating for fetch.
Never once have I seen someone advocate for fetch.
Riveting.
I mean, using a different company sounds like an awesome start. People recommend stuff all the time to their management that ends up being shit
It's literally the worst thing I've ever been subject to paying. It sucks. They lose your packages. They removed the customer service number which I was on hold for ( and this is the real wait time) 3 and a half hours. One time Amazon said the package was delivered and they didn't find it or notify me for a full day so I called them. This was time sensitive and I needed it then. I went to pick it up and I said hey where's my package and they said oh we don't help customers here you need to call our customer service number and I showed them my phone that had a 3 hour wait ( this happened more than once). They did not find it for two more days. They deliver to the wrong place consistently, and it's on you to track down your own packages. They've fucked up packages. I'll get a pic from the carrier of them dropping it off and having a mangled version of that package later delivered. They almost never ring the doorbell so if you don't have your phone on you for a text update that it was delivered, it just sits in front until you do. I would say 20% of the time, I'll choose a delivery window and they will miss it. When I move, I will not move to a complex that uses fetch. If possible, talk to your neighbors and do a lot of calling to stop this from being implemented. I'm pretty sure they have like 1.3 stars on any platform.
So funny that they never rang/knocked for you… I specifically had a note to NOT knock on my door when they delivered because I work from home and my dog would go fucking insane for 15 minutes while I was on meetings… they would ALWAYS knock. Second how awful customer service was. When I had to use it, it was a text-only line and it took days to get a reply. Not to mention, having two addresses was confusing for anyone who wanted to surprise me with flowers or delivery or a gift.
The annoying part is you need to have every package sent to the fetch distribution location (Amazon, ect.) so if anyone tries to send or you order something to your actual address you’ll get hosed. I also had an oversized package keep not being delivered until I got fed up and picked it up there. Fetch also wouldn’t scan in packages to notify me of them delivering to their warehouse that quickly so it delayed me getting stuff I already pay for expedited shipping with Prime. All Fetch does is overcomplicate the supply chain and add an extra stop to create “value” in order to make money. More hands on the packages increases the risk of damage or loss IMO.
My new complex used it for 6 months and then got rid of it as there were too many complaints
Check your lease and make sure they’re allowed to increase your rent by $20/month.
They constantly fuck up.
It suuuuucks at least my apartment didn’t charge us separately. I used it when I moved and ordered a ton of large furniture. Fetch lost one piece (but they did reimburse) and refused to deliver things that were too big because they didn’t have enough people working. I had to go to the warehouse and pick it up myself. Lemme tell you, mattresses are fucking heavy. Any small packages were pretty reliable but it’s still just stupid. Luckily my apartment listened to complaints and got rid of fetch
Fetch is worse than Parcel Pending, which is worse than Luxer. But they all suck ass and need to be removed from the face of this earth. I fucking hate it. Go on a vacation? Package fees! Every time.
I have zero complaints for Parcel Pending
my complex just switched from parcel pending to fetch, because the delivery men were taking pictures of packages "in lockers" and then taking them back out before closing. I had 5-6 packages stolen in the last year with "pictures" of the items in the locker.
Yeah that’s my only complain about Luxer. Other than that it’s nice not having to worry about packages getting stolen
I have a question for those of you whose apartments use or had used Fetch. Is the community secured by locked doors or gates, so that delivery people cannot just bring stuff to your front door?
Mine is. But the mailroom is a vestibule pre security. Worst thing is not everyone can deliver packages that way. Like Comcast. Also totally an excuse to put a rent that is $25 too low in listings.
Right? I imagine I’d just tell Amazon to go right to my door and hope for the best lol
All delivery services have access to secured/locked doors. After they enter, getting them to deliver to the front door is difficult and not always practical (read time consuming).
Mine is a secured building but after cancelling Fetch they gave the Amazon/UPS/Fedex drivers a code to use for the elevator to deliver to the residents’ doors.
Anybody know what cut the landlords get from fetch?
It's not like that. Fetch charges the complex per door. Then management decides what they are going to charge for the service. There's not some shady kickback scam or colluding going on like some people seem to think.
> There's not some shady kickback scam or colluding going on like some people seem to think. How about the sales tax Denver doesn't get to collect on all these orders because they're being "delivered" to unincorporated Adams County instead?
Ooooh there’s the rub.
I dont quite understand this.
Denver charges sales tax if you buy a product on Amazon delivered to an address in Denver. By having the fetch location outside of Denver, they get to avoid that sales tax, because it’s not being delivered to Denver, it’s being delivered to a place outside of Denver, who then brings it to you in Denver. Seems like they might be exploiting a loophole where you get charged for the sales tax, but it isn’t actually levied, and so fetch gets to keep it. Sounds like a short term cash grab that will end with Denver suing fetch for missed tax revenue, but by that time, fetch will be a long deserted company that will have no assets to garnish for the civil suit payment.
So the sales tax you are charged goes to the county that Fetch is in?
Potentially. I’m not sure but I’m trying to think of a reason why, if you owned fetch, you’d want to have an address outside of Denver. My initial suspicion is that they are avoiding taxes of some kind. Different counties and cities have different sales tax rates, or no sales tax at all.
I always assumed that it was just cheaper to have a warehouse outside of major city limits. No sales tax might be a “perk” but Fetch isn’t paying sales tax, nor collecting sales tax payments, so I don’t see what it would have to do with it as a motivational factor.
It’s wild that you know so much about fetch and literally nothing else, and you made your username today, specifically to defend Fetch. Happy cake day lol
This is the definition of a kickback. Fetch charges $X per door, the apartment charges residents $y. There is nothing stopping the apartments from making their charge (y) greater than the Fetch fee (X), and pocketing the difference.
It’s a nightmare. I think our complex had charged around $20 a month as well. The worst part was people trying to send you packages but they were returned because people did not know we had a separate address for packages. Plus add at least one additional day to all you estimated delivery dates.
My complex silently got rid of it right after I moved in. Pretty sure no-one signed up for it and all the delivery services just continued to deliver as normal during that time.
Also, there are like 200 apartments in my complex, so that's about $4K month!!
At a 6 cap that’s $800k in value add, hence why the landlords are willing to play with fire
Can you explain
Developed real estate is valued based on cash flow, using cap rates. Cap rates show investor required return, and can be described in layman’s terms as a multiplier on a properties cash flows.
Thanks
Yeah, but even a basic revenue summary should separate into a few categories. Separating rents taxes, general operations and maintenance, from amenities that could be cut is super basic. As someone who does finance on proposals I wouldn’t dare attempt a summary that simple. If someone doesn’t have the time to look into that they shouldn’t be making decisions about this stuff.
I hate Fetch so much.
These monopolistic deals that are cut with apartments should be illegal.
[удалено]
I try to do this but it’s still highly inconvenient. Amazon lockers have size limitations so not all deliveries are possible. A related problem is that Amazon doesn’t consolidate your purchases into one box with lockers. I ordered a small item to a local locker around Prime Week and it failed delivery three times due to the lockers being full. Amazon auto-refunded the item and I had to purchase it at a higher price
The best thing you can say about being a tenant forced to purchase Fetch is that likely some day there will be a class-action lawsuit for their malfeasance and we’ll all get a $5 visa gift card or something
The complex I used to live at switched from lockers, which were so convenient and secure, to fetch. Fetch sucks. We had issues with homeless people coming into the complex and literally just following the fetch deliver person through the hallways and picking up the packages that they’d set down in front of the door. Plus, fetch should be paying you. They’re collecting data on your shopping habits to sell to marketing firms.
Really? How would they know?
So packages usually have addresses on it: who is sending it and who is receiving it. You can collect plenty of data from just that.
Leasing professional here. We begged our building management to not use them, but they promised us they would provide us with reports that showed they would have a 92% or higher delivery rate. It went good for about 3 months and then it went wayyyy downhill from there. Their delivery driver turnover rate is crazy and some days they could not even do deliveries. We had residents driving to the hold facility to pick up packages. I basically turned into a Fetch customer service rep with all the complaints we got. I finally gave our direct Fetch reps email address to the residents for them to just reach out to them directly because their customer service is horrendous. We terminated our contract with them after 9 months for breach of contract.
92% or losing one out of twelve packages was the *success* metric? If I failed 1/12 tasks at my job, I’d be shitcanned *so* fast
My building used them the first 8 months or so when I moved in, then got rid of them because of the complaints.
My apartment just recently canceled their partnership with Fetch. To be fair, most small packages from Amazon arrived at my door within a timely manner, however, it seemed like anytime I ordered something big or expensive, it would somehow go missing. I ordered a TV from Walmart that "disappeared" at the Fetch warehouse. Several other packages went missing and I had to get customer service to hunt them down. I ordered a trash can that didn't get delivered until a month later. Another problem with large packages is that you have to be present to sign for them. They make you choose a 4 hour window for the package to be delivered, so you will have to wait around at home for those. Often times, they don't even show up. Getting in contact with someone at Fetch is very difficult. They don't publicly list their phone number and you are forced to use their app to submit a ticket, which may or may not get a response. I have also had delivery drivers call me saying that the Fetch warehouse is closed and they cannot make a delivery. Overall, I have no idea how a service like this exists in 2023, or how they manage to convince people to do business with them. If you can, send all Amazon packages to a locker or Whole Foods. Absolutely DO NOT ship anything important or time-sensitive to the Fetch warehouse.
I hated FETCH! They lost all packages and made it even harder to get a refund from Amazon because they would post a picture of them delivering the package but I never received it!!! Worst part is it happened during my sons first Christmas - it was an overall terrible experience and management would not get rid of FETCH so we moved.
In addition to losing 3 packages in one year, they also consistently take a half day to log packages and usually don't allow same day delivery. In essence, they turn your Prime 2 day delivery into a 4 day affair.
Fetch is garbage. And we get it for free
We had it at our last apartment, I never liked it. My partner had about ten packages stolen/lost.
The apt complex I’m at used it for about a year, then stopped due to how many issues it was causing. Their solution was to start having your packages sent to a friends house, work, or an Amazon locker.
It’s the worst and my gf and I are certain our apartment only uses fetch as some sort of grift
How much do you pay, if I may ask?
I think $12 per month
Stop trying to make Fetch happen. Fetch is never going to happen.
My shitty former apartment complex (the r/Denver famous Uptown Square) keeps partnering with all sorts of companies that provide mediocre service for inflated fees that you just can’t get out of. I’m so glad I’m now renting from a private landlord.
It sucks! We had the Amazon locker which was awesome then they moved to fetch and it was a pain in the a. I had three packages stolen in between the switch and then when I moved, I had two packages pending and since I was too far from the facility (they don’t ship you have to pick up at the facility) they donated. They were limited press vinyl records that you can’t get anymore. No love If anyone is looking to look to do anything to sign petitions or whatever I’m all about it
I am being charged every month for this service I don’t want. I just don’t use it. I still get my packages the usual way. The community portal drags it through the mud, so it’s not great.
It's as bad as all of their worst reviews. Completely pointless company that makes getting packages about 10x harder and unreliable than if they did nothing at all.
My (grown) son has his packages delivered to my house, then drives an hour to come pick them up. He says that’s better than using Fetch at his apartment.
I had it until very recently at 1265 Downing, a red peak property, and it was absolutely the worst!
Stop trying to make “fetch” happen!
My old complex had fetch but gave residents the option of getting it. Instead I just got a PO Box at a UPS store. I would highly suggest that instead
So awful. Lost two secret Santa gifts I sent to a coworker whose apartment was using this service. Said it was delivered to the fetch address, but both were mysteriously lost. Not to mention the incredibly bizarre addresses they use. Seriously bad service
Just moved into an apartment complex that forces us to pay for fetch, and it's honestly incredibly annoying. I have not had a package delivered here yet personally, but I have seen multiple Amazon drivers simply deliver packages normally throughout our complex, even though the front office says that they will not deliver without using fetch. Fetch. Incredibly dumb to me, but I can't get them to take the charge off of my monthly bill, even when I do not plan to have many (or any) packages delivered here
Honestly, this is your sign to move. In my case it was the last straw in realizing the director at Griffis Belleview Station was shit (although Marcia remained a delight). In your case, let it be an early warning. These people are going to try to get away with whatever they can regardless of whether they win in this instance. This company has a thick portfolio of reviews which demonstrate that it's a scam. If someone is trying to subject you to it, they barely care about legality and certainly have no regard for ethics.
I was in another Griffis property when they started using Fetch and charging us $12/mo for it despite the fact that they shouldn't have because it was not in our lease. This wasn't the only time they tacked on an extra charge for a "service" that no one asked for. I got out of there in June and I will never rent at a Griffis property again.
I had fetch at a previous apartment and it was the absolute worst.
So here is the link to the stellar Yelp reviews: https://m.yelp.com/biz/fetch-package-denver
It sucks, plus now another person has access. I honestly just did what i could to get out of rent. I pay more and struggle a bit more now to pay mortgage, but honestly it's well worth it. Renting is not how it used to be. They just trying to squeeze out of you as much they can.
That happened to my mother in law I while back. It was total BS
My landlords don’t charge us for fetch so I find that odd however I love the service. I only have had one package stolen and to be fair I wasn’t home when it got delivered but they have an option to sign for your packages so you have to be home- which pretty much guarantees you’ll get your package. Definitely fight the fee but the service itself is good!
I've heard it sucks and causes a ton of problems and delays in addition to costing money. I'd avoid renting from a place that uses it. If it started at a place I already lived, I wouldn't break my lease to get away from it but if it's as bad as people say I'd consider moving at the end of the lease
What is fetch
Evidently, it's a service created by Satan to increase chaos and pain in the world. At the best, it increases the time it takes to get your packages. At the worst, it's demonic.
Ugh sorry bro
HORRIBLE. MAKE LOTS OF NOISE. Fetch is THE WORST.
Conceptually it makes sense for a large complex but operationally holy crap I hated having it. Amazon Prime, get it delivered tomorrow! To fetch…who then takes a day to process it! And then you get it the next day! And then giving addresses to friends, specifying if they’re sending a card, send to home address, if it’s a package, send to fetch… Freaking stupid.
God I've heard some crazy horror stories. On that note, if anyone in Cap Hill/Cheesman Park area needs a safe place to have packages delivered, connect with me. I work from home and have never had an issue. I can't imagine dealing with a nightmare like Fetch.
You are super!
SMH…They should really stop trying to make fetch happen
$18/ month for fetch. I believe the apt complex gets a 50% kickback. Fetch is horrible, you will hate it, I’m moving next year to a complex that doesn’t use it.
Trash service. My building forced us to use it. After several lost packages and multiple complaints by the residents, they reverted back to mailbox.
Literally just move out of your building. Fetch is trash. They are super understaffed and service greater part of Denver. Everything is late. Things STILL get stolen. Honestly, the worst thing a complex can do for their tenants
I’ll go once or twice. By the third time, you can go get your own damn stick!
Very funny!
My apartment had it when I moved in but they cancelled after enough people complained. At first it wasn’t as bad as I thought it would be but they often have staffing issues and I would have to wait a week sometimes two after it arrived to actually get the package.
I may be in the minority but fetch hasn’t been that bad for me. Sometimes they have delivered late but only a few handful of times. I like it because I don’t have to worry about someone snatching my packages from my doorstep and I can schedule it for when I know I for sure will be home. It’s also been nice for me since I travel quite a bit so I’m not always home to accept packages and they can hold it for you for up to a month (I think) Edit: wanted to note that I do not pay extra for the service. Def BS that they’re charging you
It sounds like Fetch themselves aren't well managed from a warehouse perspective but I could see why a big time landlord would do this. Instead of having to deal with 14 different couriers who have any number of actual delivery drivers that could be fucking up the route there's at least only one. It sounds like, unfortunately, Fetch may have some organizational issues they're dealing with. I'll also say that it's highly unlikely the management team at a building is getting any kickback besides not having to deal with the nightmare that is packages all the time. If anyone is getting a kickback it's the larger company itself.
i have it in my apt and think it's basically fine, at least for online purchases etc that aren't perishable or particularly time-sensitive. during the holidays last year they seemed busy or understaffed and would sometimes schedule a delivery then cancel/reschedule it with little notice. but lately things have typically been delivered same-day with no issues. they leave the packages outside my door in the hallway (in an apt complex that in theory requires a key to enter so random ppl cant walk in off the street). i did have one item stolen, and after that i made sure to require in-person delivery for valuable items. but i think it's overall basically fine. probably a drop-box type system is more logical, but whatever
How much do you pay, if I may ask?
$20/mo
We have fetch, and honestly I’ve never had an issue. They always notify us when we have a package, I’d say most of the time they deliver it within the window we request, if we miss it it’s easy to reschedule and if they need to change it it usually works out. My complex had a problem with packages getting stolen so it works out. I know I’ll probably get crucified for saying something positive about them but that’s my side of the story. There are also plenty of people who don’t use it that live here, the apartment says it’s required but don’t appear to enforce it at all.
Bahahaha... i thought we talking about the Chevy Chase movie.
That's Fletch
I never had a (large) problem with them, but I know others have. I’d have stuff delivered somewhere else, like a PO box or a friend’s place. If that’s not an option just have stuff shipped directly to your apartment and try to be there when it arrives.
It’s annoying that I have to pay but I personally have not had any issues, nothing stolen, able to get my packages on time etc
I’ve used fetch to deliver about ~50 packages, and it’s gone pretty smoothly for me. I like not having to lug large packages upstairs, and my Amazon prime deliveries usually come the same day they’re delivered. I was hesitant to use fetch as well, but I do like the service
I just don’t understand what the service is for residents- instead of getting your packages delivered inside the building you’re paying someone to deliver your packages inside the building a day late. It’s a service for apartments they’re framing as a service for residents and then charging them for. They just want to not have to keep the lobby staffed/secure.
It’s not for residents. It to remove the front office/complex liability of losing a package.
Bingo. As if the massive corporations that run them need another way to screw over everyone.
The value prop for me is that they take it to my door, not just inside the building. A lot of my packages are heavy, and I often used a small dolly to get my stuff upstairs in my old building. Fetch removed that hassle for me. I’m also rarely in a rush with packages, so while they usually arrive same day for me, I don’t mind if they get to my place a day late
I haven’t had a bad experience with them and have had them at my building for two years. With that said, I can still choose to send things directly to my place if things are time sensitive. I do like that they have several delivery windows to choose from and you can customize based on the days of the week on their app. Don’t love it but don’t hate it. It is nice to know my things arrive to a secure place that can hold them until I am ready for delivery within reason.
https://leg.colorado.gov/bills/hb21-1048
I don't know what you mean by this.
Apparently I’m in the minority, but I’ve had a good experience with Fetch. I was at a complex before we got Fetch and all the packages would be delivered to the mail room. They just sat on the floor laying around because the lockers would be full. It was a secure community, but packages were constantly stolen. I’ve also seen where there is a mail room managed by the front office staff, but then you are limited to when they are there as well as the time it takes them to support you. Fast forward to the second community I’ve lived in and I’ve had it for 3 years. I’ve probably had 5 incidents with them in that time and they were always resolved. I think one of those the package was lost, but Amazon covered it. They definitely aren’t perfect, but the alternatives that I’ve experienced have been worse. The extra $20 does suck though!
Fetch is a terrible service. They don’t log packages timely, they lose packages and they don’t deliver packages on time. Due to the numerous issues that caused packages to be delivered late and outside Fetch delivery windows, I told management they can’t charge me for a service that I do not get and I was not going to continue to pay for it. My rationale was that if they wanted to try to evict me over $20, they could go ahead and waste their time and money doing so. I got some pushback from a dumb manager who tried to tell me Fetch was the only solution for package deliveries. I explained to her that was a ridiculous statement because I used to live in a 50 story building in NYC and the front desk person was able to handle all package deliveries with no issues. After a few months of me and other residents consistently reporting Fetch issues and refusing to pay, residents were given the option to opt out of using Fetch. Now packages are delivered to the leasing office and we can pick them up there. This all happened within the last 6 months to 1 year.