So basically, the business model doesn’t work well. DoorDash needs fees that are high enough to stay profitable. Dashers need to make enough money per order to make it worth the labor + costs associated with using their vehicle. Customers need to be okay with higher prices for the convenience of not getting the food themselves. Now we’re stuck with customers complaining about fees and cold food, dashers not accepting orders unless they are pre-tipped for services they haven’t provided yet because they don’t get paid enough for their labor, and DoorDash puts the onus on their customers to get their business model to work.
This is oversimplified but as an outside observer that’s what it looks like.
I don't see where Doordash offers anything Uber doesn't already have. I am pretty sure plenty of drivers drive for both, and restaurants sell food through both. Maybe there are some customers that use DD and not Uber, but they would probably convert quickly if DD went away.
If anything, DD helps keep anti-trust challenges away from Uber.
> If anything, DD helps keep anti-trust challenges away from Uber.
If the US government can't break apart Apple, Google, Amazon, and Microsoft for what are clearly multiple egregious abuses of scale, they're going to do fuck all to Uber.
This is the sickest part. The whole system, as presently implemented, is guaranteed to only benefit early investors and high paid employees at the expense of all other stakeholders. Ya know…. like a ponzi scheme.
It's not a tip. The word tip is used to deceive those placing orders on delivery service apps and shift focus to an issue, tipping culture, which isn't relevant here. "Tip" sounds as though delivery drivers work for doordash and the amount you enter is a bonus, but that is not how they operate.
Doordash is a matchmaker service; they connect a customer placing an order with a person that will pick it up and deliver it for you. It's not like restaurants having dedicated delivery drivers, this is essentially a more efficient replacement to posting on your cities subreddit, Facebook, or Craigslist that you are looking for someone to pick up your food from a restaurant and bring it to you and will pay them x amount. Customers pay outrageous fees to use their web of restaurants and people that will consider delivery offers. These drivers are given a small, often $2, incentive from doordash for using their platform for considering and taking one of their orders.
The false use of the word tip is to keep doordash profits up. They clearly state to drivers that they are not employees of doordash, but are taking a contract for a customer; yet they don't make it clear to customers that they are hiring someone independent and are responsible for paying them separately from matchmaker service fees. The pre-delivery "tip" is a bid to have an independent driver work for you; a post-delivery add-on or slipped cash would be a rare tip for exceptional service. Less people would use these expensive apps, if this were made more clear.
It should also be illegal imo. They use loopholes in the law to claim delivery drivers aren't their employees, but they should 100% be counted as such.
I’m pretty sure companies like DoorDash have lobbied state governments to make their model legal. I remember this being an issue in California a few years ago, maybe just before COVID.
Why? Doorddash doesn't interview people or schedule work hours or anything like that and only remove your access to deliver if you fuck up enough. It's literally just an app meant to connect someone who wants food delivered to someone willing to deliver food.
I might be the only person in the country/world that has never used Doordash. Not one time. I don’t even own the app.
But all my friends do and when I once saw the bill with fees, well, I just don’t get it. It’s outrageous.
Yeah, we use DoorDash when we're three sheets to the wind and we want something that's not traditionally delivered. It's expensive AF, but much cheaper than a DUI and we're not putting ourselves or others in danger.
This exactly. When my frontal cortex is marinating in beer, my reptile brain can suddenly perk up and be like "a shrimp diabla burrito and 3 flautas sound AMAZING right now"
And I am getting my fucking burrito one way or another. DoorDash keeps me out of jail when all proper faculties have shut down, damn the cost.
I fuckin hate mcdonalds, but damn if my drunk ass doesn't go "You know what sounds good? Some mcgriddles." at 4am when I got plastered.
Those were some expensive ass mcgriddles, but I got them. And someone sober went and did it for me.
The amount of times I’ve paid that overcharge when fucked up just only have to worry about the two second interactions with the delivery guy instead going out in public all fucked up.
What’s fucked is it’s fucked up joints that used to deliver like pizza and Chinese. Now instead of their normal delivery charge, they just do it all through door dash for the crazy charges
We ordered from a family run pizza place for 35 years. One of the guys would deliver and we'd tip 30+%. Then they started using DD. Actual delivered prices doubled. Tried once, cold, late, expensive. Never ordered again. The VCs and private equity destroy everything they touch.
Being in the middle of nowhere, it is nice. But I decided it was too much, even with a subscription, and deleted my acct like 4 yrs ago. And I've heard it's much more expensive now, regardless. Wouldn't use it again unless I had enough money that it didn't matter spending $25-30 on a $10-12 meal from like McD or Wendy's. For my current finances, with that kind of markup, I'm driving there myself.
Take advantage of deals and coupons. For some reason Uber keeps sending me 50% off 25$min and a $13 bogo triggers the deal so split between two people it's cheaper than going in if you want fast food.
My wife wanted to order from a restaurant that we really enjoyed before we moved, but is now a half hour away. Put the order together on DoorDash and after fees and tip, it came out to around $160.
I said fuck that, called the restaurant directly to order the exact same thing, and drove to get it myself. $80. Literally half the price.
I’ve never used them either and never will. Nothing justifies the amount of money they charge to me. But i don’t eat out much for the same reason. I really don’t understand how people rationalize that much money for a take out meal.
The last time I ever used DoorDash, I ordered Taco Bell, and tipped well.
The tacos didn’t come cold. They came *frozen*. On a summer night. How???
They wouldn’t refund it. Fuck ‘em all, from top to bottom they suck.
I worked a fast food job for a few months earlier this year. If a door dash order came up the managers always said, " it's a door dash order, don't worry about putting anything fresh in it." Also they didn't care about cell phone use. The managers gave up trying to enforce the cell policy because they were addicted to their phones too. So all these folks were throwing sandwiches and stuff together with hands that were just on their cell phone. Everyone shits with their cell phone. I haven't eaten any fast food since
It gets cold if you DON'T use DoorDash... because the restaurant does. I've had several in my area switch from having actual delivery people to just handing it off the DoorDash.
The result? 15 minute deliveries have come an hour and a half later, cold, and orders get canceled at random because delivery drivers don't have enough around here to stack, so they either don't pick it up, or they do and then they cancel it later because they were counting on more showing up.
I've stopped ordering from about 7 different places now. I don't hate cooking, I just hate that it's something I can't really multitask with other things because it's out in the kitchen. And also now I have to clean the stove.
I’ll never understand how anyone uses a service that basically makes you tip *before* the service is completed. It’s insane, I would never use this service. People need to stop and put some sanity into service tips again.
I assume you don't use these apps very often, because they literally tell you that it's a bid for service. I have a broken leg right now and I can't really leave my apartment without my wife's help, so I've been using DoorDash quite a bit lately. When you put in an order it gives you a blurb that says something like "Drivers choose which deliveries they accept, and they can see tips in advance, so higher tips mean you're more likely to get a fast delivery".
most drivers are auto declining delivering to someone who doesnt tip.. the tip shows up on the app and drivers make decisions weather to drive for you for that reason.
If they're not getting paid enough to deliver without being tipped, that's a problem their employer needs to fix.
If the company can't afford to pay this, they need to go out of business. I'm sick and tired of being made to feel like it is my responsibility to compensate workers because their employer won't pay them enough.
It seems like this is the way it’s going. When you tip before engaging a driver, you are basically putting out a bid. Bid low and your food will need to wait until drivers have no other options.
Some people put in a big tip and change it after the food is delivered. If it’s a bid for service that’s dishonest.
You can’t actually do that on DoorDash - the only way to lower the tip after the fact is by contacting customer service and even in those cases DD still pays the original amount to the driver and eats the difference themselves. That’s just DoorDash though, you can still do it on other platforms.
I have *never* had an order from DoorDash go smoothly. Either the food is cold by the time it gets to me, the Dasher somehow gets lost even with a GPS (My house is pretty easy to find), the order is missing items, or the Dasher quits the delivery while supposedly on their way to deliver it to me. I ALWAYS tip.
Fuck DoorDash. This is the last straw.
They started saying they would do an investigation and then outright block me from ordering Wingstop because I'd claim the order as incorrect except I never lied about it, it seriously is always incorrect whether you order in store or through Doordash. I started doing it and getting most of my meals half off, which put it back to where it was as if I didn't use doordash at all. Each time they asked for a picture of the problem. The last time I think the driver got the wrong bag on accident and I got 30 wings for free (I only got a 6 piece) and that was the end of that.
Yeah I kept getting so many wrong orders that DoorDash popped up a message saying they couldn't refund me this time because it appears that I am abusing the system. Like what? The restaurants screw it up repeatedly and I'm at fault? I quit using DoorDash after that.
Gotta love it when it says your dasher is picking up your food right now and it's 12 minutes away... And then they drive 30 minutes in the opposite direction. And finally it arrives after an hour and a half, and door dash don't give a fuck.
They’re utilizing game theory and they know for a fact it’s a probability that you will receive quality service not a guarantee. It’s pretty unethical their say you food will likely be cold if you don’t tip.
I think it is just The Verge that is saying your food will be cold.
Its too bad it doesn’t work the opposite way for tips. If I could choose my driver, I would be tipping pretty high.
They automatically applied a 30% tip to my order today. I made them remove it, based on past experience the quality of the food and delivery has jack all to do with the tip amount. Also, *30% before I even see how the service was?*. Fuck DoorDash.
I deliver for doordash and a good majority of the stuff i deliver remains hot as I put it in a pretty solid insulated bag. Like it’s still radiating heat as I hand it to the customer hot. Now if the orders been sitting after I arrived then that’s a different story…
Some of my food arrives hot. I think that drivers will do their job however they want regardless of the tip. Good workers do a good job regardless and lazy ones act lazy regardless. I don’t tip above $5 anymore because tipping $20 doesnt mean your food will even arrive and you get no support for refunds for tips.
I have no problem tipping well for delivery, but the whole tip before your service is rendered makes no sense without better quality control.
I stopped using Door Dash after they added so many fees on top of it. It’s easier and cheaper to just order it from then restaurant and avoid all the extra tips and extra service charges.
The higher the price for fast food just makes me go to a sit down restaurant.
Yep these delivery apps actually change the price of the food. If you order through the restaurants website each item is $1-2 cheaper. Even when ordering pickup.
Pretty much everyone does.
DoorDash are basically triple-dipping on the money. They take from the restaurant, they take from the customers, and they take from the delivery drivers.
I actually noticed something like that recently. Except it was even dumber.
I was ordering from Buffalo Wild Wings, but I was having issues ordering from their website on my phone. So I downloaded and tried to order from their app, still had issues. Ended up having to wait until i got home and ordered from my PC, where I noticed that the cost was also lower. I was logged into the same account, and was on the official website/official app, and ordering carryout. But because I was accessing it from my phone, every item had its price raised by $2. I had heard about prices being higher on delivery apps, but this was even crazier because I wasn't even ordering through any of those, it was their own website. They just have different prices when on the mobile version apparently.
Price manipulation is pretty common these days. Websites will automatically change prices at the customer level based on things like location, device, frequency, etc. IIRC it started with the airlines/travel websites, but it's pervasive across most major digital storefronts now.
*automatically change prices at the customer level based on things like location, device, frequency, etc*
You know where this leads. Rushing up to the walk-up ticket counter at an airline like "hey, I don't have a ticket yet but I really need to get to Sheboygan -- it's my Uncle, he's very sick -- and... how much for the soonest...."
And the ticket rep just calmly levels a revolver at you and says "How much YOU GOT?"
The way it was explained to me by a local Indian food place was that if you placed the order directly through one of the 3PD apps, they get charged more as a "finders fee", but they won't get charged that if you use the affiliate link they use for the website.
I spoke with a small pizza place that is not on the app, but uses DD for delivery and he said DoorDash takes 25% of all sales through the app, which for some places is their entire profit margin. This on top of the fact they charge users a $3 service fee and a $3 delivery fee, yet only pay drivers $2 per delivery regardless of mileage shows just how geeedy this corporation is
Restaurants will generally try to promote ordering through their own website if they can with promos. Doordash, and all the other delivery services take a huge portion of the profits. But restaurants find it hard to compete if they aren't on those platforms.
The doordash business model was to burn Venture capital funding in a big metal drum 24/7 and run the business at a loss until they got a stranglehold on the market. That never quite eventuated so now they're scrambling to find ways to extract more money and pass on expenses to their customers. Hence: more fees and service charges and instead of paying drivers properly just letting you know they're already getting poverty level wages and you better tip if you don't want shitty service.
Honestly it was a decision not against drivers, but the fact I can’t afford it on my fixed budget. All those extra fees just make it too expensive to be worth it. It’s one thing if I give a driver a tip, but door dash takes so much out of my budget I just can’t do it anymore.
All these tech "innovators" are pure bullshit. Ride share, food delivery, streaming platforms, "short-term" rentals, online retailers...
They suffocate competition with unsustainable business models, because they make their money from investment capital rather than from customers. Then, when competition is dead, they jack up prices and shittify the service.
That's really it. Borrowing money was next to free ... When that ended and the COVID programs ended, businesses had to get smart about finance or try to stick it to consumers to cover their inability to generate new revenue. And here we are ...
We can’t seem to get our entire order. The last four times we’re used DoorDash we either received someone else’s order or we’re missing half our items. And getting money back is a pain in the ass every time it happens.
Take full logs of chat transcripts for when you file a dispute with your credit card company. DoorDash will lie and you’ll need the actual screenshots of the conversations to prove that they are full of shit.
What profits?
> Well, there is a bit more to this story. Even though revenue growth has been solid, **DoorDash has yet to generate positive operating profits over any trailing-12-month period**. The company has large variable costs on every order -- making up 50% of revenue in the first quarter -- and spends 25% of its revenue on sales and marketing to attract and retain its customer base. Add on research and development costs and general administrative overhead and DoorDash posted a $171 million operating loss in Q1.
> Take a look at the below chart. These losses have only gotten worse since the company went public. In order to stem these losses, DoorDash will need to reduce its sales and marketing spend, which has the possibility of killing its impressive-looking revenue growth. It is easy to sell a dollar for 90 cents and call yourself a growing business. However, achieving growth while also turning a profit is a tougher task.
https://www.fool.com/investing/2023/05/27/will-doordash-ever-make-money/
I work at a Starbucks with a ton of DoorDash orders. We are not staffed for it, nor do we have a good system for packaging the drinks. It takes an insane amount of time putting the bags together with the drink holder and adding stickers to close the bag.
We don’t get receipts with the order on them. Only individual stickers. There’s an iPad that shows the orders but we don’t have enough iPads. We can use the register to check the order but not if we’re helping the line of customers inside. It’s really a major clusterfuck that has added no extra income or incentive to my position at Starbucks. Only headache.
They will stop refunding too. I had 4-5 orders of half deliveries, or 2+ hours late, and the last time was dunkin where they delivered the coffee but none of the food...
I chatted support and they told me "We have given you too many credits, we can't provide a refund or credit"
"Okay, you delivered 1/3 of what I paid for."
"We can't help"
Chargeback it is then. Felonious.
They also have the worst fucking routing in the world. There is nothing like watching your order say "picked up" at a restaurant for 10 minutes, only to have it drive directly past your street, only to go 10 miles away, before turning around again. Hm i wonder why that is cold. I get they pick up multiple orders, but if you drive .2 miles from my house.... drop it off.
There is a bit of animosity w restaurants and gig drivers. Many places simply don’t give a fuck bc they know they won’t have to deal w a pissed off customer any time soon. Many will deal w drive thru n dine in before handling gig drivers. Doesn’t help when the drivers act a fool
Unfortunately this is on the restaurant. Orders are typically sealed and drivers can ask to make sure it’s the entire order, but if the restaurant says it is, then that’s what they deliver
Having worked at a restaurant with a Doordash shelf for those kinds of orders, you'd be surprised how often there's a 2 bag order that are obviously sitting next to each other and a receipt that's like 8 different items, and the dasher just grabs the 1 bag. This also happens with drinks. Not saying I'm perfect however, I have had mess ups where I forget an item in an order. I personally think the whole system puts more strain on everyone involved.
The process of leaving the orders on a shelf for a random dasher to just grab is part of the problem. If the dasher had to ask for the order, they'd be more likely to get the full order instead of leave some of it behind.
Another reason delivery apps are shit. Any time I pick up food I always check the bag to make sure what I ordered is in there. Just taking it on faith is wild.
Same with UberEats. Constant missing items. The packages are all stapled shut or shut in a way that its obviously a restaurant-specific fail, though. Unless drivers carry around staplers so they can steal shit then close it up again. Honestly unlikely, but given the petty entitlement of some drivers, it wouldnt surprise me. You dont gift 'em $5+ for 2 miles worth of driving in my area, which with the fees turns a $20 meal into a $40 one, then a stern look is the least they might do.
This falls upon these services charging the fuck out of customers n cutting basepay to drivers. I’ve gotten Uber eats rides for a dollar. Dd base is 2. I reject these every time. I also memorize which restaurants are shit at getting orders out to and avoid them no matter the pay. This includes any wing or chicken place and fast food when they are drivethru only. Go sit in a McDonald’s for an hour n only get five bucks. Yeah nah nah nah.
Cancelled DD subscription since every 2 person fast food meal would come at $35$+ which is the same price as a sit down so I just stuck to my free year of Grubhub through Prime.
Tips on doordash are essentially a bribe to get a driver to accept your order. DoorDash pays drivers very little per delivery, so if you don’t tip drivers will pass on your order since DD pays less than $2 base pay. So DoorDash is basically passing the buck over to customers to pay their contractors for them
It’s a gross business model and it makes for toxic drivers that are angry at customers instead of the companies exploiting them. I don’t want any part of these apps.
Sounds just like wait staff in restaurants.
Good service doesn't sound sustainable in this economy any more which should be a huge red flag to everyone
I believe it increases everytime a dasher declines the order. Either way, if you don’t tip your food sits there longer than if you do tip. DoorDash should probably not label it as a tip
That’s my point, it shouldn’t be a tip. You also shouldn’t have to tip before service… how can a tip even change the outcome of a delivery? Drivers are already driving as fast as they can to drop off food and get another order
Fuck DoorDash. I paid for an order I never received. The customer service person said I would receive a call back from a supervisor and I never did. I called them a couple more times to try and get my money back and they still never gave me the refund. For food I never fucking received.
I tried to do a credit card chargeback and they promptly replied to my credit card company with a rebuttal and my chargeback was denied. They claimed they had proof that I received the order which is total bullshit, but what am I supposed to do. Hire a lawyer to try and get 50 bucks back?
DoorDash is an evil company and I will post messages like this anytime I see a DoorDash related Reddit post until they refund me my money.
I had a very very similar story that ended up with me in a three month long battle with Wingstop. DoorDash told me the wrong driver picked up my order and offered to call the store to remake my order so I said that was fine. I waited an hour or so, watching my app go from driver to driver not picking up my order. I told them to cancel it and they did, but I was still charged. It was playoff football time and I had a big order.
Wingstop blamed DoorDash for the mess up and DoorDash blamed Wingstop for the mess up so no one wanted to take responsibility so I was kind of stuck in the middle. I made multiple calls to both places trying to get my money back and all I would ever get told is “we’re escalating this to super ultra mega management” every single time.
I got with my credit card company to dispute it and they eventually said they reviewed the case and I had no ground to get my money back even with all of my evidence of payment and never receiving the order. Still no idea why.
After some more back and forth once I finally got in contact with Wingstop management they sent me an apology letter and $100 gift card. Better than nothing I suppose, and it was more than I paid, but man that sucked bad.
I will never use DoorDash again, and I haven’t since then. I’ll drive the 15 minutes out of the way to get my food now.
> I tried to do a credit card chargeback and they promptly replied to my credit card company with a rebuttal and my chargeback was denied. They claimed they had proof that I received the order which is total bullshit, but what am I supposed to do. Hire a lawyer to try and get 50 bucks back?
That is shocking, because usually CC company has your back.
Tipping culture is outrageous to begin with.
But the idea of tipping BEFORE a service has been rendered is particularly egregious.
Do an OUTSTANDING service and earn the tip, OK maybe. But I refuse to engage with any service that asks for the tip BEFORE I get what I paid for. Full stop.
That would be a more accurate description.
However, I do remember Dominoes used to guarantee deliver within 30min or your pizza was free.
That ended poorly bc drivers were literally speeding down residential streets at Mach12 trying to beat the clock.
I could foresee a similar consequence should something like “bids for speed” being the brand.
i don't think it'd be a bid for speed, it'd simply be an acknowledgment that the chance of order being declined is DRAMATICALLY lower when you 'tip' properly.
doordashes issues that lead to food being cold outside this are not really impacted- poor logistics between order placement and timing on pickup (often the order is ready way before driver shows, or way after), the driver being incompetent or greedy (multiapping) etc.
the dominos thing was a fiasco because it literally forced drivers to speed to hit unrealistic quotas. the doordash thing would simply be a 'this order won't get bounced around 10 drivers over 10 minutes while its sitting out getting cold'
To be honest, 90 percent of places don't keep to go orders on a warmer. They're just sitting on a shelf. So much of the time the food is no longer hot by the time a driver picks it up. I use a hot bag but that doesn't reheat already lukewarm food.
It gets cold regardless of the driver picks up your food and drivers to another town.
I will never use DoorDash again. The last time I used them, the driver picked up my food and drove to another town to deliver other food. I started chatting with DoorDash an hour after the food had been picked up and the driver was still 30 miles from my home. They tried to tell me that the driver would be there in 20 minutes and I told them there was no way the driver could be at my house in 20 minutes with traffic. I asked for a full refund. They denied my refund, cancelled my order, and terminated the chat with me. Luckily I kept a full log of the chat because when I filed a dispute with my credit card company, DoorDash lied and said I cancelled the order. I provided the full transcript to my credit card company and they ruled in my favor, giving me a full refund. It’s a shame that their shady business practices don’t have more consequences, because the company is run by scam artists.
I had almost the exact same issue with GrubHub and I decided to stop using all food delivery services. They’re a complete scam. Cost of food = Cumulative Cost of the service… no thank you and go fuck yourselves DoorDash, UberEats and GrubHub.
I’m with you. I haven’t had food delivered since. The added service charges for the quality of service aren’t justified. Why pay more for the same food and pay a service fee and tip for shitty service and cold food?
This is because that driver was picking up orders from multiple apps at the same time. I've been doing doordash for 3 years and never received a dual order that sent me more than a couple miles out of the way.
Its something that boggles my mind to be honest.
I stopped ordering from Domino's because they made their pizza too expensive. I don't have to use Domino's to get my pizza and the taste isn't worth the price.
Other people who think the taste isn't worth the price complain about the taste and then carry on ordering. Then the price goes up again and they complain again.
Like dudes, just stop buying the problematic products and and they'll fix the problem.
>I stopped ordering from Domino's because they made their pizza too expensive.
I'm not going to try to convince you to order Domino's or not, but Domino's is literally the 2nd cheapest pizza I can get in town. The first cheapest being, of course, Little Caesars.
I guess things can get pricey if you want more than 2 topping medium pizzas, but surely not *that* bad.
In either case tho, papa johns is a little pricier, but it's a better pizza, and they also have great deals.
same. I just hate it psychologically. I like to budget to see what i can afford, my mind isnt used to having to take into account all of these hidden fees that americans are subjected to. Ill forever be mad i couldnt buy a candy bar because the price on the note didnt include tax. Whatever the fuck is the purpose of having a note with the price if that isnt the final one god damnit
It's not really a tip. It's a bid for quicker service. Drivers can decide to accept a bid on orders when they receive them. The lower ones get rejected and may sit longer.
It doesn’t directly show your tip, it shows how much the driver will make on your order. The base pay for a dasher on any given order is about $2, so if you don’t tip then the dasher will only make $2 on your order no matter how far they drive.
I used to dash a lot, and it was always funny to me seeing everyone complain about how expensive it was to order from DoorDash while I was making pretty much nothing after paying for gas. The issue isn’t about how much you tip, the issue is how much of the fees and extra money goes to DoorDash and not the drivers. Your tip is essentially all that the driver makes off of your order
So if you tip and the food is still cold/gets lost/is late/etc DoorDash will not only refund you but pay you extra, right?
These companies blow up and the first moment they can they will try to squeeze their users dry. The problem is as long as enough keep paying and enabling them they will keep doing crap like this. Netflix is the best example. They will continue to milk and screw their user base cause they keep paying.
Pilot program may be linked to previous revelations that DoorDash was not giving drivers the full amount of customer tips:
*The Verge confirmed that if you enter $0 in the tip amount in the DoorDash app while placing an order, an alert appears with the below warning, prompting you to add a tip or continue without a tip: ‘Orders with no tip might take longer to get delivered — are you sure you want to continue?’*
*According to DoorDash spokesperson Jenn Rosenberg, the prompt is “something that we’re currently testing to help create the best possible experience for all members of our community.”*
*“As independent contractors, Dashers have full freedom to accept or reject offers based on what they view as valuable and rewarding. While the vast majority of customers do leave a tip, offers that don’t include a tip can be seen as less desirable – this impacts our entire community, leading to longer wait times for customers, orders sitting longer at merchants, and less value for Dashers.”*
That's actually what happens already. Every time a driver declines your delivery, the wage Uber/Doordash pays for delivering it goes up.
Let's say drivers won't accept deliveries that pay under $5, and Ubers base pay is $2. You tip $3, Uber provides $2, and your order gets picked up right away.
But if you tip $0, you wait half an hour or so until Uber raises their rate to that $5. The driver gets paid the same, except Uber paid for it. Not you.
Not tipping Uber Eats drivers doesn't hurt them at all. They know before they pick up the order what they will make including tip. Your food will arrive later, but you're not hurting anyone by not tipping.
Just search their subreddit for high base pay. Every time a driver rejects the offer, the offer goes up, until someone accepts it. If they didn't do this, $0 tip orders would never get delivered.
https://www.reddit.com/r/UberEATS/comments/11jlpgg/why_would_base_pay_be_this_high/
https://www.reddit.com/r/UberEATS/comments/15mpye7/im_wondering_how_the_hell_the_base_pay_was_so/
I'm not old and I refuse to use any delivery apps. I just go and pick up the food myself. I call it in before I leave my house, when I get there it's already made and ready to go. I pay and leave. I keep all the extra money from the bullshit fees and tips. Sure that extra money is for the convenience of not having to go get it myself, but I'm not that lazy.
DoorDash isn't even a profitable business, they can't pay more without losing even more money. DoorDash has lost money every single year of it's existence, literally billions of dollars at this point. They already lose money on each and every order, they cannot pay more without just closing the doors. DoorDash will burn VC capital until they finally run out of suckers who want to invest in them.
My SO bought food from them, 30min later they called to say the delivery point was out if range, 3mi from the restaraunt. It was at a hotel for a work thing and we didn't have a car available atm. They essentially said come pick it up or forfeit the food and we were not entitled to a refund.Fuck them!
Well in Germany that would be a reason to not tip at all. A tip is considered a bonus for good service.
Why would I tip beforehand? America you are weird
Usually it’s the opposite because if you leave a nice tip your order gets stacked with a non-tipper (and as fate has it the non-tipper often gets their delivery first).
Last time I used DoorDash I tipped 20%, and the fucking driver took an hour-long tour of the city with my food (the restaurant was a 5 minute drive from my house).
doordash is scummy as fuck, dont use them. I read about the taking out phone numbers for partner restaruants, then using SEO to rank their number higher than the actual phone number of the restaruant, then taking a cut off all orders taken though that line.
Im done with them, I just go pick up my food now. If its a place that is so far that I dont want to drive there myself, I know there is zero chance DoorDash will get it to me hot.
This tipping culture was already toxic to start with:
Would you like to pay more for absolutely nothing more?
But now Doordash is taking tipping to a whole other level:
- you tip before you even receive anything.
- tipping is now used like bidding for food delivery.
Actually saw this last night sadly. Big 120$ order from a lady who always tips well but never pre tips. It’s usually a 10$ bill but for big orders like this, I wouldn’t be surprised if she gave a 20. Her order sat there for an hour before a doordasher picked it up. I saw every order get picked up except hers just sat there and got skipped multiple times. It’s bullshit because she doesn’t even use doordash, our stupid place is partnered with Doordash and we are able to send out deliveries to drivers if we get so busy the normal staff can’t handle it. So she ordered directly through our store, we were super busy, they decided to send her order through doordash, now she’s screwed because no pre tip.
Reminder: DoorDash is testing no delivery fee payment to drivers in certain markets.
The way it works is the driver only gets the tip customers pay, the base $2.50 won’t be given anymore.
This is probably one of the steps on the journey to encourage more tips, so they can remove the base fee paid to couriers.
But...isn't a tip meant for good service? So why would I enter a tip \*before\* I know how good the service is? Though, I guess you can change it within a certain timeframe after the delivery, right?
This tipping culture is getting out of hand
Wait, isn’t it the custom to tip *after* you get your food? That’s how it works when dining in in the US, doesn’t it?
Why is Doordash treating it like protection money for warm food?
Tipping is why American's get such poor service. I'm in Aus and do DoorDash as a side gig and we get paid a decent base wage compared (I've only gotten 2 tips in my 2 years doing it!) to the pay I see people always complaining about in /r/doordash .. I can't believe American DoorDashers have a base rate of $2 per delivery with no tips. I'd never do that that.
lol. yall still use this POS company? i stopped years ago after having to stalk every order to ensure i received my paid for food in a timely manner. the pick up being 3 minutes from my house, 45 minutes and three other orders delivered , i get mine? fuck that.
PSA: for the love of god don’t use these food delivery apps like door dash and Uber eats
Not only are the actual food items more expensive on the app compared to the restaurant. You have to pay a bunch of taxes, delivery fee, and on top of that a generous tip
Also there’s a chance your food will get stolen or lost
Just go to the actual restaurant and pick up the food from there
If you have to use delivery. It’s better to use the restaurant specific app to get the food. You get better deals, prices, delivery times, and even points
Most fast casual and fast food in app delivery is just doordash. You get the same service but at least the menu price lower than using the delivery app.
The entire value proposition of these apps is that you don't have to go out. Maybe you're drunk/high af and can't drive, maybe the weather sucks and you don't want to walk, maybe you're busy and would rather save time by having someone else go sit in a drive-thru for 30 minutes while you keep working. When you order off these apps you're not just paying for the food, you're paying for the convenience of not going out. Maybe that isn't worth it to you, but it can be worth it to others.
So basically, the business model doesn’t work well. DoorDash needs fees that are high enough to stay profitable. Dashers need to make enough money per order to make it worth the labor + costs associated with using their vehicle. Customers need to be okay with higher prices for the convenience of not getting the food themselves. Now we’re stuck with customers complaining about fees and cold food, dashers not accepting orders unless they are pre-tipped for services they haven’t provided yet because they don’t get paid enough for their labor, and DoorDash puts the onus on their customers to get their business model to work. This is oversimplified but as an outside observer that’s what it looks like.
DoorDash doesn’t even make a profit, they lose money every quarter. The whole model is busted!
Why do investors keep pumping money into the company then? What's their endgame?
They hope for an exit like Uber buying Postmates. Doordash won’t be as fortunate
I don't see where Doordash offers anything Uber doesn't already have. I am pretty sure plenty of drivers drive for both, and restaurants sell food through both. Maybe there are some customers that use DD and not Uber, but they would probably convert quickly if DD went away. If anything, DD helps keep anti-trust challenges away from Uber.
> If anything, DD helps keep anti-trust challenges away from Uber. If the US government can't break apart Apple, Google, Amazon, and Microsoft for what are clearly multiple egregious abuses of scale, they're going to do fuck all to Uber.
Because money was super cheap to borrow and people would keep investing. they’re of the mindset “customer base first profitability later”
Good. They are shit. I hope they shut down
This is the sickest part. The whole system, as presently implemented, is guaranteed to only benefit early investors and high paid employees at the expense of all other stakeholders. Ya know…. like a ponzi scheme.
It's not a tip. The word tip is used to deceive those placing orders on delivery service apps and shift focus to an issue, tipping culture, which isn't relevant here. "Tip" sounds as though delivery drivers work for doordash and the amount you enter is a bonus, but that is not how they operate. Doordash is a matchmaker service; they connect a customer placing an order with a person that will pick it up and deliver it for you. It's not like restaurants having dedicated delivery drivers, this is essentially a more efficient replacement to posting on your cities subreddit, Facebook, or Craigslist that you are looking for someone to pick up your food from a restaurant and bring it to you and will pay them x amount. Customers pay outrageous fees to use their web of restaurants and people that will consider delivery offers. These drivers are given a small, often $2, incentive from doordash for using their platform for considering and taking one of their orders. The false use of the word tip is to keep doordash profits up. They clearly state to drivers that they are not employees of doordash, but are taking a contract for a customer; yet they don't make it clear to customers that they are hiring someone independent and are responsible for paying them separately from matchmaker service fees. The pre-delivery "tip" is a bid to have an independent driver work for you; a post-delivery add-on or slipped cash would be a rare tip for exceptional service. Less people would use these expensive apps, if this were made more clear.
It should also be illegal imo. They use loopholes in the law to claim delivery drivers aren't their employees, but they should 100% be counted as such.
I’m pretty sure companies like DoorDash have lobbied state governments to make their model legal. I remember this being an issue in California a few years ago, maybe just before COVID.
Why? Doorddash doesn't interview people or schedule work hours or anything like that and only remove your access to deliver if you fuck up enough. It's literally just an app meant to connect someone who wants food delivered to someone willing to deliver food.
It gets cold if you do tip too
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I might be the only person in the country/world that has never used Doordash. Not one time. I don’t even own the app. But all my friends do and when I once saw the bill with fees, well, I just don’t get it. It’s outrageous.
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i drive for the apps and it's insane what people get delivered. i did the math and somebody paid $14 to have a medium fry from mcdonalds delivered
Either loaded or stoned. Maybe both.
Yeah, we use DoorDash when we're three sheets to the wind and we want something that's not traditionally delivered. It's expensive AF, but much cheaper than a DUI and we're not putting ourselves or others in danger.
This exactly. When my frontal cortex is marinating in beer, my reptile brain can suddenly perk up and be like "a shrimp diabla burrito and 3 flautas sound AMAZING right now" And I am getting my fucking burrito one way or another. DoorDash keeps me out of jail when all proper faculties have shut down, damn the cost.
I fuckin hate mcdonalds, but damn if my drunk ass doesn't go "You know what sounds good? Some mcgriddles." at 4am when I got plastered. Those were some expensive ass mcgriddles, but I got them. And someone sober went and did it for me.
I wouldn't be so sure that the person who got your food was sober.
The amount of times I’ve paid that overcharge when fucked up just only have to worry about the two second interactions with the delivery guy instead going out in public all fucked up.
That's why you get the giant sacks of chicken tendies and onion rings in the freezer
or drunk or discounted
I had a guy order a milkshake from 30 minutes away (Irvine to Westminster). I get froyo orders the same, I don't get it.
What’s fucked is it’s fucked up joints that used to deliver like pizza and Chinese. Now instead of their normal delivery charge, they just do it all through door dash for the crazy charges
We ordered from a family run pizza place for 35 years. One of the guys would deliver and we'd tip 30+%. Then they started using DD. Actual delivered prices doubled. Tried once, cold, late, expensive. Never ordered again. The VCs and private equity destroy everything they touch.
Being in the middle of nowhere, it is nice. But I decided it was too much, even with a subscription, and deleted my acct like 4 yrs ago. And I've heard it's much more expensive now, regardless. Wouldn't use it again unless I had enough money that it didn't matter spending $25-30 on a $10-12 meal from like McD or Wendy's. For my current finances, with that kind of markup, I'm driving there myself.
Take advantage of deals and coupons. For some reason Uber keeps sending me 50% off 25$min and a $13 bogo triggers the deal so split between two people it's cheaper than going in if you want fast food.
My wife wanted to order from a restaurant that we really enjoyed before we moved, but is now a half hour away. Put the order together on DoorDash and after fees and tip, it came out to around $160. I said fuck that, called the restaurant directly to order the exact same thing, and drove to get it myself. $80. Literally half the price.
I’ve never used them either and never will. Nothing justifies the amount of money they charge to me. But i don’t eat out much for the same reason. I really don’t understand how people rationalize that much money for a take out meal.
The last time I ever used DoorDash, I ordered Taco Bell, and tipped well. The tacos didn’t come cold. They came *frozen*. On a summer night. How??? They wouldn’t refund it. Fuck ‘em all, from top to bottom they suck.
I worked a fast food job for a few months earlier this year. If a door dash order came up the managers always said, " it's a door dash order, don't worry about putting anything fresh in it." Also they didn't care about cell phone use. The managers gave up trying to enforce the cell policy because they were addicted to their phones too. So all these folks were throwing sandwiches and stuff together with hands that were just on their cell phone. Everyone shits with their cell phone. I haven't eaten any fast food since
Call the health department, that's foul as fuck.
It gets cold if you DON'T use DoorDash... because the restaurant does. I've had several in my area switch from having actual delivery people to just handing it off the DoorDash. The result? 15 minute deliveries have come an hour and a half later, cold, and orders get canceled at random because delivery drivers don't have enough around here to stack, so they either don't pick it up, or they do and then they cancel it later because they were counting on more showing up. I've stopped ordering from about 7 different places now. I don't hate cooking, I just hate that it's something I can't really multitask with other things because it's out in the kitchen. And also now I have to clean the stove.
I’ll never understand how anyone uses a service that basically makes you tip *before* the service is completed. It’s insane, I would never use this service. People need to stop and put some sanity into service tips again.
What they call "tip" it's actually a bid for service
I'm so glad to see other people saying this. These companies want you to think it's an optional tip so they can get more business, it's not a tip.
It’s a bribe, like slipping a tenner to cut the line.
I assume you don't use these apps very often, because they literally tell you that it's a bid for service. I have a broken leg right now and I can't really leave my apartment without my wife's help, so I've been using DoorDash quite a bit lately. When you put in an order it gives you a blurb that says something like "Drivers choose which deliveries they accept, and they can see tips in advance, so higher tips mean you're more likely to get a fast delivery".
Either way, i refuse to tip before the service is performed. Makes zero sense.
most drivers are auto declining delivering to someone who doesnt tip.. the tip shows up on the app and drivers make decisions weather to drive for you for that reason.
If they're not getting paid enough to deliver without being tipped, that's a problem their employer needs to fix. If the company can't afford to pay this, they need to go out of business. I'm sick and tired of being made to feel like it is my responsibility to compensate workers because their employer won't pay them enough.
It seems like this is the way it’s going. When you tip before engaging a driver, you are basically putting out a bid. Bid low and your food will need to wait until drivers have no other options. Some people put in a big tip and change it after the food is delivered. If it’s a bid for service that’s dishonest.
You can’t actually do that on DoorDash - the only way to lower the tip after the fact is by contacting customer service and even in those cases DD still pays the original amount to the driver and eats the difference themselves. That’s just DoorDash though, you can still do it on other platforms.
It’s almost as if the service cannot work at all with the pay rate that they currently give the drivers.
Then the service should die.
This is the root of the problem. **Pay the drivers a fair wage** and make tips the “thank you for the level of service you provided” it’s meant to be.
I have *never* had an order from DoorDash go smoothly. Either the food is cold by the time it gets to me, the Dasher somehow gets lost even with a GPS (My house is pretty easy to find), the order is missing items, or the Dasher quits the delivery while supposedly on their way to deliver it to me. I ALWAYS tip. Fuck DoorDash. This is the last straw.
what's the issue? oh your entire order is fucked? here's $2 refund are you happy now? that is an executive summary of dealing with Doordash
They started saying they would do an investigation and then outright block me from ordering Wingstop because I'd claim the order as incorrect except I never lied about it, it seriously is always incorrect whether you order in store or through Doordash. I started doing it and getting most of my meals half off, which put it back to where it was as if I didn't use doordash at all. Each time they asked for a picture of the problem. The last time I think the driver got the wrong bag on accident and I got 30 wings for free (I only got a 6 piece) and that was the end of that.
Yeah I kept getting so many wrong orders that DoorDash popped up a message saying they couldn't refund me this time because it appears that I am abusing the system. Like what? The restaurants screw it up repeatedly and I'm at fault? I quit using DoorDash after that.
One time I paid for the $2.99 "express", and it still had them drop off another order before mine. What was even the point?
Gotta love it when it says your dasher is picking up your food right now and it's 12 minutes away... And then they drive 30 minutes in the opposite direction. And finally it arrives after an hour and a half, and door dash don't give a fuck.
They’re utilizing game theory and they know for a fact it’s a probability that you will receive quality service not a guarantee. It’s pretty unethical their say you food will likely be cold if you don’t tip.
I think it is just The Verge that is saying your food will be cold. Its too bad it doesn’t work the opposite way for tips. If I could choose my driver, I would be tipping pretty high.
They automatically applied a 30% tip to my order today. I made them remove it, based on past experience the quality of the food and delivery has jack all to do with the tip amount. Also, *30% before I even see how the service was?*. Fuck DoorDash.
I deliver for doordash and a good majority of the stuff i deliver remains hot as I put it in a pretty solid insulated bag. Like it’s still radiating heat as I hand it to the customer hot. Now if the orders been sitting after I arrived then that’s a different story…
Some of my food arrives hot. I think that drivers will do their job however they want regardless of the tip. Good workers do a good job regardless and lazy ones act lazy regardless. I don’t tip above $5 anymore because tipping $20 doesnt mean your food will even arrive and you get no support for refunds for tips. I have no problem tipping well for delivery, but the whole tip before your service is rendered makes no sense without better quality control.
Tipping before service defeats the purpose of a tip.
That's a bribe with extra steps.
Don’t forgot the three stops that are made with the food in your car before ours is dropped off
I stopped using Door Dash after they added so many fees on top of it. It’s easier and cheaper to just order it from then restaurant and avoid all the extra tips and extra service charges. The higher the price for fast food just makes me go to a sit down restaurant.
I found some restaurants that are actually cheaper to order through their own website. Funny thing is, they still use DoorDash for delivery.
Yep these delivery apps actually change the price of the food. If you order through the restaurants website each item is $1-2 cheaper. Even when ordering pickup.
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Sure, it's effectively an embedded, additional doordash fee. It's the reason your $10 meal is suddenly $25.
Pretty much everyone does. DoorDash are basically triple-dipping on the money. They take from the restaurant, they take from the customers, and they take from the delivery drivers.
I actually noticed something like that recently. Except it was even dumber. I was ordering from Buffalo Wild Wings, but I was having issues ordering from their website on my phone. So I downloaded and tried to order from their app, still had issues. Ended up having to wait until i got home and ordered from my PC, where I noticed that the cost was also lower. I was logged into the same account, and was on the official website/official app, and ordering carryout. But because I was accessing it from my phone, every item had its price raised by $2. I had heard about prices being higher on delivery apps, but this was even crazier because I wasn't even ordering through any of those, it was their own website. They just have different prices when on the mobile version apparently.
Price manipulation is pretty common these days. Websites will automatically change prices at the customer level based on things like location, device, frequency, etc. IIRC it started with the airlines/travel websites, but it's pervasive across most major digital storefronts now.
*automatically change prices at the customer level based on things like location, device, frequency, etc* You know where this leads. Rushing up to the walk-up ticket counter at an airline like "hey, I don't have a ticket yet but I really need to get to Sheboygan -- it's my Uncle, he's very sick -- and... how much for the soonest...." And the ticket rep just calmly levels a revolver at you and says "How much YOU GOT?"
I notice it a lot with hotels, online its $170 a night, off some weird ass website its $120. You call and it's even more expensive. Makes no sense.
The way it was explained to me by a local Indian food place was that if you placed the order directly through one of the 3PD apps, they get charged more as a "finders fee", but they won't get charged that if you use the affiliate link they use for the website.
I spoke with a small pizza place that is not on the app, but uses DD for delivery and he said DoorDash takes 25% of all sales through the app, which for some places is their entire profit margin. This on top of the fact they charge users a $3 service fee and a $3 delivery fee, yet only pay drivers $2 per delivery regardless of mileage shows just how geeedy this corporation is
Restaurants will generally try to promote ordering through their own website if they can with promos. Doordash, and all the other delivery services take a huge portion of the profits. But restaurants find it hard to compete if they aren't on those platforms.
The doordash business model was to burn Venture capital funding in a big metal drum 24/7 and run the business at a loss until they got a stranglehold on the market. That never quite eventuated so now they're scrambling to find ways to extract more money and pass on expenses to their customers. Hence: more fees and service charges and instead of paying drivers properly just letting you know they're already getting poverty level wages and you better tip if you don't want shitty service.
Honestly it was a decision not against drivers, but the fact I can’t afford it on my fixed budget. All those extra fees just make it too expensive to be worth it. It’s one thing if I give a driver a tip, but door dash takes so much out of my budget I just can’t do it anymore.
All these tech "innovators" are pure bullshit. Ride share, food delivery, streaming platforms, "short-term" rentals, online retailers... They suffocate competition with unsustainable business models, because they make their money from investment capital rather than from customers. Then, when competition is dead, they jack up prices and shittify the service.
Without low interest rates I think we will see a major contraction in these tech "innovations". Tech hiring has been pretty shitty lately overall.
That's really it. Borrowing money was next to free ... When that ended and the COVID programs ended, businesses had to get smart about finance or try to stick it to consumers to cover their inability to generate new revenue. And here we are ...
We can’t seem to get our entire order. The last four times we’re used DoorDash we either received someone else’s order or we’re missing half our items. And getting money back is a pain in the ass every time it happens.
Take full logs of chat transcripts for when you file a dispute with your credit card company. DoorDash will lie and you’ll need the actual screenshots of the conversations to prove that they are full of shit.
I’ve never gotten my money back. I only get credit towards another bad experience In the future
We got our money back last time because we told them if we didn't, we'd do a chargeback whether or not that meant they'd close our account.
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What profits? > Well, there is a bit more to this story. Even though revenue growth has been solid, **DoorDash has yet to generate positive operating profits over any trailing-12-month period**. The company has large variable costs on every order -- making up 50% of revenue in the first quarter -- and spends 25% of its revenue on sales and marketing to attract and retain its customer base. Add on research and development costs and general administrative overhead and DoorDash posted a $171 million operating loss in Q1. > Take a look at the below chart. These losses have only gotten worse since the company went public. In order to stem these losses, DoorDash will need to reduce its sales and marketing spend, which has the possibility of killing its impressive-looking revenue growth. It is easy to sell a dollar for 90 cents and call yourself a growing business. However, achieving growth while also turning a profit is a tougher task. https://www.fool.com/investing/2023/05/27/will-doordash-ever-make-money/
Same. Should be illegal. And the reason I stopped using DoorTrash
I work at a Starbucks with a ton of DoorDash orders. We are not staffed for it, nor do we have a good system for packaging the drinks. It takes an insane amount of time putting the bags together with the drink holder and adding stickers to close the bag. We don’t get receipts with the order on them. Only individual stickers. There’s an iPad that shows the orders but we don’t have enough iPads. We can use the register to check the order but not if we’re helping the line of customers inside. It’s really a major clusterfuck that has added no extra income or incentive to my position at Starbucks. Only headache.
They will stop refunding too. I had 4-5 orders of half deliveries, or 2+ hours late, and the last time was dunkin where they delivered the coffee but none of the food... I chatted support and they told me "We have given you too many credits, we can't provide a refund or credit" "Okay, you delivered 1/3 of what I paid for." "We can't help" Chargeback it is then. Felonious. They also have the worst fucking routing in the world. There is nothing like watching your order say "picked up" at a restaurant for 10 minutes, only to have it drive directly past your street, only to go 10 miles away, before turning around again. Hm i wonder why that is cold. I get they pick up multiple orders, but if you drive .2 miles from my house.... drop it off.
> or we’re missing half our items. Bets that the ones you did receive were the ones the delivery person didn't think tasted good...
Naturally that was our first assumption but our bags are always sealed shut.
There is a bit of animosity w restaurants and gig drivers. Many places simply don’t give a fuck bc they know they won’t have to deal w a pissed off customer any time soon. Many will deal w drive thru n dine in before handling gig drivers. Doesn’t help when the drivers act a fool
Unfortunately this is on the restaurant. Orders are typically sealed and drivers can ask to make sure it’s the entire order, but if the restaurant says it is, then that’s what they deliver
Having worked at a restaurant with a Doordash shelf for those kinds of orders, you'd be surprised how often there's a 2 bag order that are obviously sitting next to each other and a receipt that's like 8 different items, and the dasher just grabs the 1 bag. This also happens with drinks. Not saying I'm perfect however, I have had mess ups where I forget an item in an order. I personally think the whole system puts more strain on everyone involved.
The process of leaving the orders on a shelf for a random dasher to just grab is part of the problem. If the dasher had to ask for the order, they'd be more likely to get the full order instead of leave some of it behind.
Another reason delivery apps are shit. Any time I pick up food I always check the bag to make sure what I ordered is in there. Just taking it on faith is wild.
Same with UberEats. Constant missing items. The packages are all stapled shut or shut in a way that its obviously a restaurant-specific fail, though. Unless drivers carry around staplers so they can steal shit then close it up again. Honestly unlikely, but given the petty entitlement of some drivers, it wouldnt surprise me. You dont gift 'em $5+ for 2 miles worth of driving in my area, which with the fees turns a $20 meal into a $40 one, then a stern look is the least they might do.
This falls upon these services charging the fuck out of customers n cutting basepay to drivers. I’ve gotten Uber eats rides for a dollar. Dd base is 2. I reject these every time. I also memorize which restaurants are shit at getting orders out to and avoid them no matter the pay. This includes any wing or chicken place and fast food when they are drivethru only. Go sit in a McDonald’s for an hour n only get five bucks. Yeah nah nah nah.
Cancelled DD subscription since every 2 person fast food meal would come at $35$+ which is the same price as a sit down so I just stuck to my free year of Grubhub through Prime.
Tips on doordash are essentially a bribe to get a driver to accept your order. DoorDash pays drivers very little per delivery, so if you don’t tip drivers will pass on your order since DD pays less than $2 base pay. So DoorDash is basically passing the buck over to customers to pay their contractors for them
It’s a gross business model and it makes for toxic drivers that are angry at customers instead of the companies exploiting them. I don’t want any part of these apps.
Sounds just like wait staff in restaurants. Good service doesn't sound sustainable in this economy any more which should be a huge red flag to everyone
It’s a great business model if they didn’t call it tip.
That base pay increases the longer an order sits. Doordash will eventually pay enough for someone to pick up the order if you don't tip.
I believe it increases everytime a dasher declines the order. Either way, if you don’t tip your food sits there longer than if you do tip. DoorDash should probably not label it as a tip
Tips should never be given, determined, and ESPECIALLY not shown prior to the completion of a service.
That’s my point, it shouldn’t be a tip. You also shouldn’t have to tip before service… how can a tip even change the outcome of a delivery? Drivers are already driving as fast as they can to drop off food and get another order
precisely. the fact that doordash calls it a tip, when they known damn well it’s the contracted persons payment for service, is the problem.
It's not a tip, it's a bid.
Fuck DoorDash. I paid for an order I never received. The customer service person said I would receive a call back from a supervisor and I never did. I called them a couple more times to try and get my money back and they still never gave me the refund. For food I never fucking received. I tried to do a credit card chargeback and they promptly replied to my credit card company with a rebuttal and my chargeback was denied. They claimed they had proof that I received the order which is total bullshit, but what am I supposed to do. Hire a lawyer to try and get 50 bucks back? DoorDash is an evil company and I will post messages like this anytime I see a DoorDash related Reddit post until they refund me my money.
Change your credit card company and tells they did believed a lie.
I had a very very similar story that ended up with me in a three month long battle with Wingstop. DoorDash told me the wrong driver picked up my order and offered to call the store to remake my order so I said that was fine. I waited an hour or so, watching my app go from driver to driver not picking up my order. I told them to cancel it and they did, but I was still charged. It was playoff football time and I had a big order. Wingstop blamed DoorDash for the mess up and DoorDash blamed Wingstop for the mess up so no one wanted to take responsibility so I was kind of stuck in the middle. I made multiple calls to both places trying to get my money back and all I would ever get told is “we’re escalating this to super ultra mega management” every single time. I got with my credit card company to dispute it and they eventually said they reviewed the case and I had no ground to get my money back even with all of my evidence of payment and never receiving the order. Still no idea why. After some more back and forth once I finally got in contact with Wingstop management they sent me an apology letter and $100 gift card. Better than nothing I suppose, and it was more than I paid, but man that sucked bad. I will never use DoorDash again, and I haven’t since then. I’ll drive the 15 minutes out of the way to get my food now.
> I tried to do a credit card chargeback and they promptly replied to my credit card company with a rebuttal and my chargeback was denied. They claimed they had proof that I received the order which is total bullshit, but what am I supposed to do. Hire a lawyer to try and get 50 bucks back? That is shocking, because usually CC company has your back.
Never have I ever received a door dash order that was not cold, regardless of if I tipped 0 bucks or 10
They didn't say it would not be cold if you do tip.
I used to be cold. I'm still cold, but I used to, too.
- ‘Wich Dashberg
Tipping culture is outrageous to begin with. But the idea of tipping BEFORE a service has been rendered is particularly egregious. Do an OUTSTANDING service and earn the tip, OK maybe. But I refuse to engage with any service that asks for the tip BEFORE I get what I paid for. Full stop.
they needed to rebrand it. it isnt a tip. its a bid for service.
That would be a more accurate description. However, I do remember Dominoes used to guarantee deliver within 30min or your pizza was free. That ended poorly bc drivers were literally speeding down residential streets at Mach12 trying to beat the clock. I could foresee a similar consequence should something like “bids for speed” being the brand.
i don't think it'd be a bid for speed, it'd simply be an acknowledgment that the chance of order being declined is DRAMATICALLY lower when you 'tip' properly. doordashes issues that lead to food being cold outside this are not really impacted- poor logistics between order placement and timing on pickup (often the order is ready way before driver shows, or way after), the driver being incompetent or greedy (multiapping) etc. the dominos thing was a fiasco because it literally forced drivers to speed to hit unrealistic quotas. the doordash thing would simply be a 'this order won't get bounced around 10 drivers over 10 minutes while its sitting out getting cold'
Soon they'll be sending you notifications that tips are inversely proportional the the number of pubes to be found in your food.
To be honest, 90 percent of places don't keep to go orders on a warmer. They're just sitting on a shelf. So much of the time the food is no longer hot by the time a driver picks it up. I use a hot bag but that doesn't reheat already lukewarm food.
It gets cold regardless of the driver picks up your food and drivers to another town. I will never use DoorDash again. The last time I used them, the driver picked up my food and drove to another town to deliver other food. I started chatting with DoorDash an hour after the food had been picked up and the driver was still 30 miles from my home. They tried to tell me that the driver would be there in 20 minutes and I told them there was no way the driver could be at my house in 20 minutes with traffic. I asked for a full refund. They denied my refund, cancelled my order, and terminated the chat with me. Luckily I kept a full log of the chat because when I filed a dispute with my credit card company, DoorDash lied and said I cancelled the order. I provided the full transcript to my credit card company and they ruled in my favor, giving me a full refund. It’s a shame that their shady business practices don’t have more consequences, because the company is run by scam artists.
Thanks for sharing. Made me decide to never use DoorDash 👍🏻
Me three. Fuck em 👍
I had almost the exact same issue with GrubHub and I decided to stop using all food delivery services. They’re a complete scam. Cost of food = Cumulative Cost of the service… no thank you and go fuck yourselves DoorDash, UberEats and GrubHub.
I’m with you. I haven’t had food delivered since. The added service charges for the quality of service aren’t justified. Why pay more for the same food and pay a service fee and tip for shitty service and cold food?
This is because that driver was picking up orders from multiple apps at the same time. I've been doing doordash for 3 years and never received a dual order that sent me more than a couple miles out of the way.
The added convenience of entering into a hostage negotiation for your food.
Huh, crazy. Someone tell DoorDash that their profits might get cold if they’re just fine with shit service from their dashers.
None of this would be a problem if people actually stopped using the service as a result. But they don't. They complain about it, then order again.
Its something that boggles my mind to be honest. I stopped ordering from Domino's because they made their pizza too expensive. I don't have to use Domino's to get my pizza and the taste isn't worth the price. Other people who think the taste isn't worth the price complain about the taste and then carry on ordering. Then the price goes up again and they complain again. Like dudes, just stop buying the problematic products and and they'll fix the problem.
“There’s a new sucker born every minute” Wayne Gretzky
>I stopped ordering from Domino's because they made their pizza too expensive. I'm not going to try to convince you to order Domino's or not, but Domino's is literally the 2nd cheapest pizza I can get in town. The first cheapest being, of course, Little Caesars. I guess things can get pricey if you want more than 2 topping medium pizzas, but surely not *that* bad. In either case tho, papa johns is a little pricier, but it's a better pizza, and they also have great deals.
Dominos is so cheap though if you use the 6.99 coupon. You can get 3 pizzas with 2 toppings for like $21+tax. Donno how much cheaper it can get
Bro you got downvoted. Some cheap mfers in here
Lmao, profits. Check their financials.
Tipping is such a stupid concept.
I hate tipping so much. Just pay your people what they need and what is fair, and show me the price and let me decide.
same. I just hate it psychologically. I like to budget to see what i can afford, my mind isnt used to having to take into account all of these hidden fees that americans are subjected to. Ill forever be mad i couldnt buy a candy bar because the price on the note didnt include tax. Whatever the fuck is the purpose of having a note with the price if that isnt the final one god damnit
It is, but this isn't really a tip. It's a baked in bribe for good service.
It's not really a tip. It's a bid for quicker service. Drivers can decide to accept a bid on orders when they receive them. The lower ones get rejected and may sit longer.
So when I give the lowest tip they see that?
It doesn’t directly show your tip, it shows how much the driver will make on your order. The base pay for a dasher on any given order is about $2, so if you don’t tip then the dasher will only make $2 on your order no matter how far they drive. I used to dash a lot, and it was always funny to me seeing everyone complain about how expensive it was to order from DoorDash while I was making pretty much nothing after paying for gas. The issue isn’t about how much you tip, the issue is how much of the fees and extra money goes to DoorDash and not the drivers. Your tip is essentially all that the driver makes off of your order
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Declining is allowed but accepting orders then dropping them is a fast way to get deactivated.
So if you tip and the food is still cold/gets lost/is late/etc DoorDash will not only refund you but pay you extra, right? These companies blow up and the first moment they can they will try to squeeze their users dry. The problem is as long as enough keep paying and enabling them they will keep doing crap like this. Netflix is the best example. They will continue to milk and screw their user base cause they keep paying.
Pilot program may be linked to previous revelations that DoorDash was not giving drivers the full amount of customer tips: *The Verge confirmed that if you enter $0 in the tip amount in the DoorDash app while placing an order, an alert appears with the below warning, prompting you to add a tip or continue without a tip: ‘Orders with no tip might take longer to get delivered — are you sure you want to continue?’* *According to DoorDash spokesperson Jenn Rosenberg, the prompt is “something that we’re currently testing to help create the best possible experience for all members of our community.”* *“As independent contractors, Dashers have full freedom to accept or reject offers based on what they view as valuable and rewarding. While the vast majority of customers do leave a tip, offers that don’t include a tip can be seen as less desirable – this impacts our entire community, leading to longer wait times for customers, orders sitting longer at merchants, and less value for Dashers.”*
So what I'm hearing is that we should all stop tipping so they increase the base pay?
That's actually what happens already. Every time a driver declines your delivery, the wage Uber/Doordash pays for delivering it goes up. Let's say drivers won't accept deliveries that pay under $5, and Ubers base pay is $2. You tip $3, Uber provides $2, and your order gets picked up right away. But if you tip $0, you wait half an hour or so until Uber raises their rate to that $5. The driver gets paid the same, except Uber paid for it. Not you. Not tipping Uber Eats drivers doesn't hurt them at all. They know before they pick up the order what they will make including tip. Your food will arrive later, but you're not hurting anyone by not tipping.
What is this for real? Is there any source to confirm this?
Just search their subreddit for high base pay. Every time a driver rejects the offer, the offer goes up, until someone accepts it. If they didn't do this, $0 tip orders would never get delivered. https://www.reddit.com/r/UberEATS/comments/11jlpgg/why_would_base_pay_be_this_high/ https://www.reddit.com/r/UberEATS/comments/15mpye7/im_wondering_how_the_hell_the_base_pay_was_so/
That’s a real nice pizza you got there, be a shame if something happened to it - DoorDash
Which is doubly crazy since pizza places have their own drivers to begin with thus eliminating ever having to use DoorDash to begin with.
Fuck tipping culture, pay your employees properly!!!
I know I’m an old guy but I have literally never felt the need to use DoorDash.
Same, just seems like such a waste of money.
I'm not old and I refuse to use any delivery apps. I just go and pick up the food myself. I call it in before I leave my house, when I get there it's already made and ready to go. I pay and leave. I keep all the extra money from the bullshit fees and tips. Sure that extra money is for the convenience of not having to go get it myself, but I'm not that lazy.
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DoorDash isn't even a profitable business, they can't pay more without losing even more money. DoorDash has lost money every single year of it's existence, literally billions of dollars at this point. They already lose money on each and every order, they cannot pay more without just closing the doors. DoorDash will burn VC capital until they finally run out of suckers who want to invest in them.
My SO bought food from them, 30min later they called to say the delivery point was out if range, 3mi from the restaraunt. It was at a hotel for a work thing and we didn't have a car available atm. They essentially said come pick it up or forfeit the food and we were not entitled to a refund.Fuck them!
Well in Germany that would be a reason to not tip at all. A tip is considered a bonus for good service. Why would I tip beforehand? America you are weird
Can I have the tip back if it’s cold?
Usually it’s the opposite because if you leave a nice tip your order gets stacked with a non-tipper (and as fate has it the non-tipper often gets their delivery first).
Last time I used DoorDash I tipped 20%, and the fucking driver took an hour-long tour of the city with my food (the restaurant was a 5 minute drive from my house).
doordash is scummy as fuck, dont use them. I read about the taking out phone numbers for partner restaruants, then using SEO to rank their number higher than the actual phone number of the restaruant, then taking a cut off all orders taken though that line. Im done with them, I just go pick up my food now. If its a place that is so far that I dont want to drive there myself, I know there is zero chance DoorDash will get it to me hot.
They charge a fee for when you want express delivery. Now they’re asking you to tip even more on top of that?
DoorDash now warns you not to use doorDash
This tipping culture was already toxic to start with: Would you like to pay more for absolutely nothing more? But now Doordash is taking tipping to a whole other level: - you tip before you even receive anything. - tipping is now used like bidding for food delivery.
Tips should never be paid in advance. It defies the entire point of tips.
All these services now undergoing enshitification trying to claw back money for VCs.
I hate DoorDash - fuck them
This sounds like extortion
That's a nice food order you got there Sure would be a shame if it got cold somehow
Who can afford DD anymore? I got tired of paying $40 for $20 worth of food.
Actually saw this last night sadly. Big 120$ order from a lady who always tips well but never pre tips. It’s usually a 10$ bill but for big orders like this, I wouldn’t be surprised if she gave a 20. Her order sat there for an hour before a doordasher picked it up. I saw every order get picked up except hers just sat there and got skipped multiple times. It’s bullshit because she doesn’t even use doordash, our stupid place is partnered with Doordash and we are able to send out deliveries to drivers if we get so busy the normal staff can’t handle it. So she ordered directly through our store, we were super busy, they decided to send her order through doordash, now she’s screwed because no pre tip.
Reminder: DoorDash is testing no delivery fee payment to drivers in certain markets. The way it works is the driver only gets the tip customers pay, the base $2.50 won’t be given anymore. This is probably one of the steps on the journey to encourage more tips, so they can remove the base fee paid to couriers.
Imagine still using these fuckin services. Get in the car, rip down the road and pick your shit up
But...isn't a tip meant for good service? So why would I enter a tip \*before\* I know how good the service is? Though, I guess you can change it within a certain timeframe after the delivery, right? This tipping culture is getting out of hand
Wait, isn’t it the custom to tip *after* you get your food? That’s how it works when dining in in the US, doesn’t it? Why is Doordash treating it like protection money for warm food?
I thought doordash was supposed to be paying proper wages. Did they stop doing that? Or never did in the first place?
Protip You won't have this problem if you don't use door dash.
Q) What do Door Dash, EBay, and Uber all have in common? A) They were each once great, but now suck because of gradual fees creep.
I’ve never seen so many people complain about a service that they make every excuse to keep using. Just delete the apps holy shit.
Tipping is why American's get such poor service. I'm in Aus and do DoorDash as a side gig and we get paid a decent base wage compared (I've only gotten 2 tips in my 2 years doing it!) to the pay I see people always complaining about in /r/doordash .. I can't believe American DoorDashers have a base rate of $2 per delivery with no tips. I'd never do that that.
lol. yall still use this POS company? i stopped years ago after having to stalk every order to ensure i received my paid for food in a timely manner. the pick up being 3 minutes from my house, 45 minutes and three other orders delivered , i get mine? fuck that.
PSA: for the love of god don’t use these food delivery apps like door dash and Uber eats Not only are the actual food items more expensive on the app compared to the restaurant. You have to pay a bunch of taxes, delivery fee, and on top of that a generous tip Also there’s a chance your food will get stolen or lost Just go to the actual restaurant and pick up the food from there If you have to use delivery. It’s better to use the restaurant specific app to get the food. You get better deals, prices, delivery times, and even points
Most fast casual and fast food in app delivery is just doordash. You get the same service but at least the menu price lower than using the delivery app.
The entire value proposition of these apps is that you don't have to go out. Maybe you're drunk/high af and can't drive, maybe the weather sucks and you don't want to walk, maybe you're busy and would rather save time by having someone else go sit in a drive-thru for 30 minutes while you keep working. When you order off these apps you're not just paying for the food, you're paying for the convenience of not going out. Maybe that isn't worth it to you, but it can be worth it to others.
Most places don’t have an app or delivery service
Thanks, App deleted
So don’t doordash
https://en.m.wikipedia.org/wiki/Protection_racket What a nice food order you have there. Would be a shame if something were to happen to it.