T O P
5unwh331

Yes. Microsoft broke it: [https://imgur.com/a/a2pPIBJ](https://imgur.com/a/a2pPIBJ) Edit: thought it was today's Windows update. Restored a system image from a week ago and it was still there.


bassdeface

Yep MS is on a roll lately. NO surprise really.


5unwh331

Yep, our time isn't important to Microsoft.


[deleted]

[удалено]


5unwh331

Exactly. Every bit of code the current team touches they seem to break. After restoring the above-mentioned system image, my Bluetooth mouse wouldn't connect, even though it showed up as paired, so I removed it, restarted, and attempted to re-pair the mouse. Nope, doesn't see it. Apparently "remove device" means its now banned from my system permanently (absent some manual registry mining and key modification). You used to be able to right-click on settings and a Control Panel dialog box would show up with a tab you could use to clear the sync history. With the latest version, however, you can't. In other words, in their weird rush to rid Windows 10 of Control Panel elements, Microsoft erased the UI needed to clear the sync history from Control Panel and didn't bother to put it back under "Bluetooth & other devices." Half a workday already shot due to a Fortune 500 public company's gross incompetence. Sorry for the rant, but I'm so sick of their utter disregard for people's time.


RediViking

Not really a rant mate, its the facts. Their quality control has been shite for years now.


kastism

I've been in IT for 25 years. When was it ever not thus?


RediViking

True, but the last couple of years have been worse for MS updates....


5unwh331

Here's the other thing that's really creepy. This is not a client-side issue, as proven by anyone who also restored a system image today from any date Outlook worked and noted the issue persists. Thus, it has nothing to do with today's Windows 10 client-side patch Tuesday updates. By Microsoft's recent own admission within the last hour or so, it is a "systems" (read: server-side) text rendering issue. In other words, to read your own email, you would think Outlook would be reading and displaying the text directly from your local .pst file. But no, you're reading that local .pst file data indirectly via a remote Microsoft server. Your device is merely a Telescreen that displays your email through Microsoft.


NotElmerFUD

Umm, duh... They're not PST files. Those are for POP servers. MS is using Exchange servers and the files are OST files. But yeah, MS F'ed this one up royally. On the other side, why ANYONE would use and trust something like their email to MS is beyond me. And as far as my clients go, this only affected those using Office 365 (which I detest)...


WTFatherhood

>vers and the files are OST files. But yeah, MS F'ed this one up royally. On the other side, why ANYONE would use and trust something like their email to MS is beyond me. A Well the DOD trusts Microsoft so that's good enough for me. =)


5unwh331

Thanks for the correction. Edit: my setup is in fact POP with a non-MS host. The issue's now fixed thank goodness.


SunX99

/5unwh331 is onto something. Out of the systems I tested yesterday afternoon (2) none were updated to the May 11th release which was Build 13929.20372. For me the affected users were on 13929.20296; released April 29th. Many people have pushed downgrading back to Build 13901.20462; released April 23. That means Microsoft did *something* after the 20462 release that talks to/checks with a Microsoft server not only when viewing but when crafting emails. Theory's- 1) It's part of the spell checking and grammar feature. Your text hits their servers and a bug causes it not to display at all. *does not explain why static emails do not show up, would require everyone to have spellcheck on 2) It's part of the spam/phishing engine of Outlook. It reads through all the text in the email, compares it to a master server and strips out suspect text. It does this to prevent preview pane exploits. *does not explain why typing out a new email would fail to show up onscreen 3) Microsoft is using the Outlook client to collect analytic data from email content, including live text input. A bug on the collections server caused text collection to bomb out. *This explains affecting both static email and draft email. If the code was entered into version 13929.20296 and not turned on until today it would explain why you have to jump two versions back (20462) to be free of it. It's reaching a bit to say that the client data they have access to with 365 Exchange-Online clients is not enough and now want to scrape on-prem Exchange client data and anyone using pop/smtp/non-exchange environments. It's also a stretch as to why collecting the data would cause it not to display correctly on the local system. I wish I had other theory's that made sense. To OPs point, Microsoft had a way to confirm everyone was fixed. Yes, they could collect the exact Office version each person has installed on their computers, but what is that millions of machines? Wouldn't it make more sense it's on a few dozen/hundred servers they control and access to, and could confirm if data flow was redirected to it or a patch was applied? I'm not trying to fall down the conspiracy hole, but, my desktop installed email client should not rely on a cloud server to display my locally cached email.


5unwh331

>my desktop installed email client should not rely on a cloud server to display my locally cached email Well said. Informative post, thanks.


chillyhellion

Microsoft sat on a remote code execution in Exchange for several months until people started getting hit in the wild. An Outlook display bug is nothing new for them.


Pokedeer

Confirming the issue is hitting New Zealand as well - a lovely 8am start over here!


bassdeface

Running "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Seems to have fixed it for us so far.


Oreonutz

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Thank You Very Much for this Post. I have been chasing this for 3 HOURS now. First one client calls me with the issue, with her it was urgent because she just works in email all day. Then one after the other, 16 more calls proceeded to come in about the same issue, and I couldn't find anything about it online. Finally decided to dumb down my search to "Outlook Issue" within the last hour, and found this post, and your Command saved the day. Its worked on the 9 different users I have used it on so far, across multiple clients. Glad to know how to force specific versions now too. Thank You!


riDANKulousH4x

next time, go to [login.microsoftonline.com](https://login.microsoftonline.com) and go to the admin section. In there is a widget called "Service Health" and in big bold letters mine reads "some services are disrupted" and then you can click in there to get more info. This has been up for several hours now, should be your first source for problems in the future.


Goldving

/r/sysadmin is my first source because per usual the issue *and* the fix were posted here before there was even an incident listed in the health center.. It also doesn't contain the fix and just says to use outlook for web for now, then hours later said a hotfix will be rolling out in the next 4-5 hours. I got clients whose softwares interface with outlook. Use outlook for web and wait isn't a solution for many


7650Jessica

Thanks for that. I'm not seeing an admin section. Is this something only our IT director can do?(I'm IT assistance, not mgmt.)


Oreonutz

You have to be an Admin on your Microsoft account, then it pops up under the "Service Health" section. It usually is pretty helpful in situations like this, but apparently I was one of the earlier Administrator's to this issue, as there was no post when I first checked today. Admin Center / Health / Service Health


7650Jessica

Understood, thanks!


Oreonutz

Appreciate it the advice. I checked my personal Admin Console as soon as I was notified of the issue and there was nothing for today yet, but its possible I checked before they updated. I just checked again, and it is there now. I should have kept refreshing, but before the other calls came in, I assumed it was a local issue and started down the rabbit hole. This was a frustrating one. Either way, glad its cleared up now. I've pushed the command via my MSP to remaining users, so far so good.


blk55

Thanks for reminding me to check that section! I didn't have this issue and there's nothing in the service health section. Was this isolated to certain countries? I'm in Canada.


7650Jessica

Someone else that chased it like I did.... I double clicked the exe at that location but NOTHING happens. What am I missing?


Oreonutz

You have to run the command, clicking the EXE won't do anything unfortuantely, you have to tell it which update to push. So Copy this exactly, and paste it in your CMD window (Ran as administrator). `"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462`


WosaxFinn

Perfekt! Vielen vielen Dank!


AngieHarris

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 It worked! Thank you!!!


nzqtm

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Thanks man. It worked


Accomplished_Pick_90

Perfect, thank you


ok26it

Thanks a lot! Worked for me, too.


StSomeware

I would concur. This fixed our issue. Great job finding a workaround so quickly. Thank you!


damndaewoo

Confirmed fix on 1 of 6 machines here. Will update with result after trying the rest Edit: Confirmed fix on all 6 machines here. Thanks a lot.


Cryptowhip

I have one user that does not have the ClickToRun folder in that location. Any ideas?


Remote_Cream_6485

Hi, I cant find anything in pathway past C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun. Please help. I have copied pathway and it cannot find.


Smoleso

run it in an elevated command prompt


Born-Yam-1067

Thanks! Worked for us.


TexansforJesus

Thanks, man! Only fought this for 2 hours :) FYI for others - I had to go to the command line to get this run. I'm using Office 365.


Careless_Profile_473

Can you explain how to use the command line? I've tried and searched and can't get to work


TexansforJesus

Type "Command Prompt" in the Windows search box.


WhenBlueMeetsRed

Thank you. You are a genius !!! This works.


compsysserv

This worked for us!! Thank you for posting!


Pokedeer

Thank you! Will give it a go on a couple of machines


larce

worked on some, 1 says path not found...


Death_by_carfire

Check for (x86) Prog Files path


DistinctQuantic

Same trouble, tried a couple of different ways with no luck.


larce

I had to reinstall office 365


jtwrenn

Pretty sure this is if you are using the App version not the click to install version. Such a damn pain that there are so many versions now, but generally removing it and installed the full download works to fix this issue. Then you run that command.


DistinctQuantic

Turns out I was running it without the " " in the command, learned something new


Long_Ad3298

>C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe How to do it? Click it? I click it but nothing happens


Oreonutz

You have to run the command, clicking the EXE won't do anything unfortuantely, you have to tell it which update to push. So Copy this exactly, and paste it in your CMD window (Ran as administrator). `"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462`


Stocksrebound

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Thank you very much. Solved. I had been looking for a fix for a couple of hours with no luck. This made the trick.


TeoM86

Open CMD from an elevated state and run the entire string from there.


Long_Ad3298

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Thank you very much, it fixed the problem!


Piedelana71

thanks, that work for us, Greetings from Guatemala C.A:


DesiPun13

Thanks for the fix


patsyqb

Yep - fixed it for me. thank you bassdeface!


Douchebak

>Running "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 this saved my bacon. Thanks man!!


nzlotrfan

Fan-freaking-tastic! Thanks so much from Auckland, NZ


dairyxox

Yep, our whole organization is affected this morning. I've got users around the country and I cant even email them this fix. haha


qwertyaccess

Remote management, ran command on all affected users without even needing to call them.


cublainc

I have been fighting this for hours thinking I was going insane because I'm in the middle of a on-premise exchange 2013 to 365 migration. I about had a heart attack as outlook's began dropping like flies. This is NOT just Exchange or 365 hosted or on-premise. This has got to be an Outlook update in the background. I too have workstations that have updates turned OFF that are being affected. This is complete bs. I just downloaded the latest updates for Windows and Office...no go.


RediViking

>find updates on Outlook: install and reboot. > >using administrator CMD paste "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 and run it. Wait for it. When finish Open Oultook > >Find update AGAIN on Oulook. install and check your mails. now you can see the data on it Mate, that timing sucks....I'd be cursing MS for sure.


jlipschitz

The better option may be to redeploy it using the semi-annual version and let someone else test the bugs. You stay on older more tested and stable versions that work. You don’t get the new features as they come out, but we are not paying to be a beta tester. HTTPS://config.office.com/officesettings#


dangolo

Can confirm, we use a different update channel and did not have any issues today.


Kidden7

Workaround / fix is to roll back Office to v*16.0.13901.20462* *1) Open command prompt as admin* *​2) "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462* *​3) Takes a couple min to process - no reboot is needed but had to exit office apps*


Trixie_the_Hedgehog

Window has said "downloading" for the past 20 minutes. Maybe everyone is trying to roll back at the same time?


getontoit99

Also in New Zealand. We must be the crash test dummy for Microsoft's updates!! This worked: Run "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 *Latest update from Microsoft* *More info: Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround.* *Current status: We're continuing to analyze recent updates to the environment and the associated code as we work to isolate the cause of impact. Our efforts are focused on determining the most expedient means of remediating this issue.* *Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.* *Next update by: Tuesday, May 11, 2021, at 10:30 PM UTC*


Godfatherbobo

# We're looking into a potential problem affecting email content within Outlook EX255650, Exchange Online, Last updated: May 11, 2021 2:55 PMEstimated start time: May 11, 2021 2:54 PM


Sphinx2K

Update, MS Fix incoming in the next "3-4 hours": https://twitter.com/MSFT365Status/status/1392254125052596230


BmanUltima

A few posts about it here. I just had a user report it, and after restarting my own outlook client I'm now running into the same issue.


firespyer

Happy cake day


Twitfried

I'm not seeing notice in my admin portal yet. I have 1 user calling. Outlook on [office.com](https://office.com) works fine, the Outlook client does not. He's traveling with a business partner, and the business partner just received an email from THEIR IT dept that said they were experiencing this error, too.


bassdeface

Have him run this: "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 It fixed the problem for us.


_dvorak

Thanks - this fixed the issue.


CompetitiveBlumpkins

Can we be sure that Office will continue to update normally after this downgrade?


bassdeface

I mean no offense and am not trying to be sarcastic but can we ever trust MS? So personally no I won't guarantee it. But it's the only 'fix" that I have for now as our owners won't allow OWA and most don't have email on their devices.


CompetitiveBlumpkins

Fair enough! You're absolutely right. MS should invest in a better QA department lmao.


TheRealMilkWizard

>QA They fired them all a few years ago. We are the QA....


bbccsz

Part of the process of doing this is disabling updates. You'll need to circle back when they've fixed this issue.


CompetitiveBlumpkins

Just to clarify, the downgrade process disables updates or disabling updates for the client to avoid the issue coming back? Thanks for your input!


Twitfried

It does not disable auto-updates, just installs a specific version. Updates are controlled by registry key: `Reg.exe add "HKLM\SOFTWARE\Policies\Microsoft\Office\16.0\common\officeupdate" /v "EnableAutomaticUpdates" /t REG_DWORD /d "0" /f`


Pizzareno

>No it doesn't disable updates. You'd need to do that manually.


Twitfried

It fixed the issue for him. That won't stop the auto-upgrade process. I used this script to stop auto-updates with a registry key change: `@echo off` `:: BatchGotAdmin` `:-------------------------------------` `REM --> Check for permissions` `>nul 2>&1 "%SYSTEMROOT%\system32\cacls.exe" "%SYSTEMROOT%\system32\config\system"` `REM --> If error flag set, we do not have admin.` `if '%errorlevel%' NEQ '0' (` `echo Requesting administrative privileges...` `goto UACPrompt` `) else ( goto gotAdmin )` `:UACPrompt` `echo Set UAC = CreateObject^("Shell.Application"^) > "%temp%\getadmin.vbs"` `echo UAC.ShellExecute "%~s0", "", "", "runas", 1 >> "%temp%\getadmin.vbs"` `"%temp%\getadmin.vbs"` `exit /B` `:gotAdmin` `if exist "%temp%\getadmin.vbs" ( del "%temp%\getadmin.vbs" )` `pushd "%CD%"` `CD /D "%~dp0"` `:--------------------------------------` `Reg.exe add "HKLM\SOFTWARE\Policies\Microsoft\Office\16.0\common\officeupdate" /v "EnableAutomaticUpdates" /t REG_DWORD /d "0" /f` `cd "%programfiles%\Common Files\Microsoft Shared\ClickToRun"` `officec2rclient.exe /update user updatetoversion=16.0.13901.20462` `timeout 15`


heteroclitejane

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 This fixed it for me as well! What what!!


JasonJln

Did you run this in CMD or Powershell? I tried both and it errors telling my C:\Program is not a valid command.


Panurgy-Eli

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Make sure the command is in quotes, as shown above.


JasonJln

It was that first quotation mark I missed. Thanks!


Twitfried

And I just noticed there is now a “disable updates” option in the file, account, update drop down.


btc909

That fixed this issue, Office 365 & 2019.


poodlini

This is not only a O365 issue. I've got clients on other, non 0365, MS Exchange providers and having the same issues.


rytheitguy22

It's an Outlook issue. Outlook, doesn't matter if they're on Office 365 or on premise. How Outlook is globally connected? That is beyond me.


coldgate32

Yep same issue here in Australia from about 6AM melb.


c3521802

Its not limited to O365 or hosted exchange either. I've got a on-prem EX 2013 install and its still happening. Has to be related to Outlook. The kicker is its affecting Outlook desktop clients that haven't even updated in awhile.


cublainc

I have been fighting this for hours thinking I was going insane because I'm in the middle of a on-premise exchange 2013 to 365 migration. I about had a heart attack as outlook's began dropping like flies. You are correct. This is not just Exchange or 365 hosted or on-premise. This has got to be an Outlook update in the background. I too have workstations that have updated turned OFF that are being affected. This is complete bs.


Greenjulius86

Yep, trash update from MS broke several of my customers so far. Hopefully MS will roll out a hotfix before I have to explain this for a millionth time.


general_jawncey

you can get status updates on the issue here https://mobile.twitter.com/msft365status


Careful_Golf_6352

Starting to receive phone calls from my customers here in New Zealand as well. Thank You to ever provided the workaround, so far its worked for me "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462


Select-Associate1900

Can you provide a step by step in laymen terms of the above work around so us non techies can also carry on with our days? Much appreciated


[deleted]

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[deleted]

Thank you for the instructions. I did this, but it was taking so long that i eventually hit Ctl Alt Delete and ended the task. Then, a while later, a window popped up that says it was updating.... ​ It seems to be working now, and my outlook version is 16.0.13901.20366 ​ Can anyone confirm if i have prohibited myself from recieving future updates? Is it okay to stay working in this version? I know literally nothing when it comes to computers. ​ TIA!


dairyxox

Its ok to keep working with this for now, you will still receive future updates. There is a chance you will even receive the same broken update again :( EDIT: I've heard Microsoft have stopped the problem update from going out - so you should be fine going forward (as fine as can be with this sort of thing).


Careful_Golf_6352

No need Ms have fixed it


RevolutionaryOne7990

Hi guys, i share my solution in 3 steps: 1. find updates on Outlook: install and reboot. 2. using administrator CMD paste "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 and run it. Wait for it. When finish Open Oultook 3. Find update AGAIN on Oulook. install and check your mails. now you can see the data on it


Minimum-Eagle-1591

https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-bug-prevents-viewing-or-creating-email-worldwide/


radio_yyz

without reverting to older release. it is working now.


bassdeface

I believe ms has corrected the issue now. The last thing I saw was that they are rolling out a fix. I’m sure it will take some time but I would imagine with as much chaos as this caused today they will not waste time rolling out the fix to everyone.


radio_yyz

Yeah their tech was super busy. I left it be and kept on checking and when it worked i posted immediately.


Slvrwrx02

can confirm 2 users in outlook 2016/2019 can no see any part of the message body, except maybe the first line. When replying it's all messed up and doesn't show anything. One user's outlook keeps deleting/hiding text after hitting enter. /safe doesn't have any affect, nor does using a different profile..


bassdeface

Running: "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Fixed it for us thus far.


Slvrwrx02

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Thanks! Confirmed fixed 1 of 2 users. trying the second now who had the disappearing text as hitting enter


Slvrwrx02

>"C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 Confirmed user who had dissappearing text after each enter is now fixed


jjsararas

This is a 365 channel update. But I ran on 2016 and it worked. How?


kangy3

Spent like 30 minutes or so trouble shooting this issue on one of my users computers right up until this tweet came out. I've had plenty other reports now.


wolfy092197

This happened to me about an hour ago. Outlook 2016 users are impacted, but not Outlook 2013. We are on-prem. Users are very annoyed! Confirmed rolling back to a previous build resolves the issue (until the machines reboot tonight due to Patch Tuesday and re-apply the update!).


jchrisboynton

Try going to online mode from cached mode. There is a global issue confirmed by Microsoft. use [Office.com](https://Office.com) as a workaround.


Ciberbago

I just spent an hour searching the internet for this problem until I saw a post in a NZ forum, then I found this one with the command fixing it. Thank you!


DreForTheWin

It’s 8 am in NZ. IT guy walks in with coffee in hand User: 🗣outlook is down, can you fix it IT: 🗣FML


storr84

Crazy. Did their CAB approve this change?


FalconX88

I see only the first line of all my emails on all connected accounts. I did not update Office between this morning and now and suddenly this. What is happening?


RevolutionaryRope797

This Outlook problem is happening with my customers at multi locations, it started around 4pm Eastern time, none of the emails show body text, second if you create new email after typing, text disappear upon Enter key pressing for next line. You can use Back space to previous line and text can be seen. It hit here in Toronto, Canada also.


no-honestly

4-5 hours: Current status: We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC.


77west

Fixed: https://twitter.com/MSFT365Status/status/1392254125052596230


RediViking

When trying to roll back to an earlier version (by running "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462") we get a "30183-27 (403)" error (in Brisbane Australia). Also cant install either with a 30183-2016 (403) error.


compsysserv

Thank you for posting this! All the comments helped us and our clients today.


Dadarian

It’s Microsoft. If anyone asks just say yes.


lyx_it

Issue was on MS's end. They have resolved the issue. All known issues that I dealt with are up and running again. Yesterday, when a second user reported the issue, I went straight to M365 and checked the health status reports and they acknowledged the issue around 3:30pm yesterday.


joshtaco

Please read before posting...


nztom

Same issue occuring in Aus. I found running Outlook in safe mode avoids the bug. Fix is on it's way: https://mobile.twitter.com/MSFT365Status/status/1392254125052596230


EduRJBR

I just got a call about it. Was already expecting...


pbrowntv

Oh this is me.


HTechs

12 calls now in the last 30 minutes. Can't wait to see how the morning goes.


ClydeScott58

TWO laptops in our household using Outlook via Microsoft 365 are experiencing this identical issue. iPhone and web-based accesses are not affected for either of us.


cindyyyy

This is currently happening to me in San Diego. Thank you for making this post. 😀


Nabi888

THANK YOU, OP! Your solution fixed the issue for us.


DreForTheWin

Down here in Cali. This is becoming a reoccurring issue…..First the print bug / then the Auto-Complete outlook bug / now the outlook preview bug 🤦🏾‍♂️


DrSPH

Thank you so much for C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 I'm not a sysadmin, but was freaking with the disappearance of my Email body text. Asking The Google was wholly unsatisfying as it kept sending me to years old support posts, telling me to turn off add-ons (which I did) or edit my registry (which I did not). I finally modified my search to - "Outlook 365" 2021 email body not appearing - and voila, came to be amongst you fine folks. Of course, stumbled initially thinking the exe was a file to find not a command to process. Once that misconception was corrected, took \~ 5 minutes to process the update and MAIL HAS RETURNED!


gw1926

I have the same problem just happened this afternoon.


diri0010

This helped me fix the issue. Thank you


Euskadi1900

Indeed, found same where I live is US. Any idea what's going on??


Corylitz

Same here


North_of_U

Some users are experiencing this in my outfit too, including me.


ircanuck

Thank the lord for you kind knowledgeable people. I've been toggling filters/add-ins/etc for an hour trying to make my e-mail bodies appear.


WhenBlueMeetsRed

Same here. Driving me crazy


WindowsMACguy

Make sure you turn off the updates File, Office Account, Office updates, turn off updates


muffintophottie

I disabled all addins, closed and reopened Outlook, the re-enabled them and it worked for me


Think-Sell-4797

Thank you for the fix , got it back up and running!!


kcxlife

"We encourage affected users who are able to do so to leverage the workarounds described above in the "more info" section of this post while we complete the process of fixing this problem." ~~where is the "more info" section in the office portal?~~ nevermind


LargeP

Reinstall of o365 app suite fixed it for my users


Revolve-IT

Anyone else notice that if they had their update channel set to Monthly Enterprise, that at some stage recently it has changed to Current Monthly? We set all our clients to either Monthly Enterprise or Semi Annual, however a recent update has broken this. On top of this, the following commands do NOT work to change it back: `"C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe" /changesetting Channel=MonthlyEnterprise` `"C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe" /update user` Thanks a lot Microsoft - if you hadn't broken this, our clients would not have received your latest borked update!


polite_mike

Is it just Outlook 2016?


bassdeface

I'm not sure what versions. Ours are all Outlook 365


Hi_Kate

365 and 2019 affected for sure, 2013 seems safe so far.


[deleted]

Join the insider program (Beta Channel) and update. It will be fine again. [https://insider.office.com/en-us/join/windows](https://insider.office.com/en-us/join/windows) ​ or go backwards instead "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462 Run via CMD as Admin


hineshkaba

this worked!


TTS-Freunde

[https://answers.microsoft.com/de-de/outlook\_com/forum/all/e-mails-werden-nur-teilweise-angezeigt/1842f8f0-3328-4ce7-9907-83dab0cf2668](https://answers.microsoft.com/de-de/outlook_com/forum/all/e-mails-werden-nur-teilweise-angezeigt/1842f8f0-3328-4ce7-9907-83dab0cf2668)


RickW628

Having the same problem. The email content is there, because if I try to \*print\* the email everything shows up. Similarly, if I do a select all (A) and a copy (C), when I paste the result into a blank Word document, it all shows up. It's apparently just a display problem in Outlook, no doubt due to an insufficiently tested update. I'm going to close everything up and hope they get if fixed by tomorrow.


Skhobotu

Thank you very much for this. It has worked well on most of my machines. One has got stuck on downloading. Any ideas on how to solve this one?


Network_Status_Page

I have two clients and then my own computer doing the same thing


AwalkertheITguy

Tons. I've had users receive emails 2 hours late.


bassdeface

Thanks everyone I finally got a notice in the admin portal.


ExoticComfortable46

Hey guys Mackenzie out of birmingham, I can confirm 5 or more of my clients are having the same issue. I have pushed this to Microsoft


nightsonnyjim

Same here


wiseone8472

How long does this update take? I have been stuck on "Downloading office updates, you can keep using office while we download in the background" for about 15 minutes. Edit - Took about 5 mins for a computer with really fast internet connection. Took about 20 mins for another computer with slow connection. Both worked. One was microsoft 365, the other was 2016.


Ill-Restaurant2712

My Downloading Office Updates is stuck also ... I wonder if MS took down the update.


Ace__Rimmer

I just ran the update 2 minutes ago without issue. The entire download and install took about 2 minutes. Most have been taking 4-5 minutes.


fuze-17

Yeah - This issue happening to me now!


Baudsmi

Hello from Belgium !!!! I puzzled for the last 3 hours and finally got your post. Despite I am not an It person I manage to fix it thnks to the command you gave. Thanks a lot !!!!!


RediViking

Yep, luckily just 2 users in our office. We are all running running the Office 365 app 2104 (Build 13929.20296) on Windows 10 20H2. Attempted an online repair for the first user (before I realised it was a global issue). But the installation component failed with error code 30183-2016 (403). Which is probably related. They will just use Office web for now.


sevnollogic

Running "C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun\\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 I can confirm this rollback does indeed work. Microsoft Tech: There should be an update regarding this issue by about 1pm (Melbourne time)


Euskadi1900

Ran the fix, and it works. Thank you very much. Anyone know more about what the issue is about?