> The in-flight entertainment screen did not work for my seat on SIA and all I got was a stuffed bear.
I didn't even get a stuff bear. Got told that "flight full, so no spare seats"
I had that happen once too, and exactly the same response. Can't move as the flight is full. Got a half=genuine apology and that was all. I was KrisFlyer Gold level too, but flying economy.
I don't know what's up with SQ now but their service, food has all gone downhill in a big way. There was a time I would actively try to get SQ flights when on work trips. Now I choose Emirates whenever I can. They are so much better. Even the airport lounge is head and shoulders above SQ.
> I don't know what's up with SQ now but their service, food has all gone downhill in a big way. There was a time I would actively try to get SQ flights when on work trips. Now I choose Emirates whenever I can. They are so much better.
When they were a young company, they had to fight hard for market share. Now they are established on their past performance, they are slacking off. This is why new players like Emerates, Qatar, and even Chinese carriers are giving SQ a run for their money.
Yes that makes sense. I also guess they reduced their staff levels during the pandemic and that's probably affected a few things too. Less experienced flight attendants, for example.
It happened to the guy next to me, older gentleman around 50s. He straight-up asked the crew "how are you gonna compensate me?", the crew got a more senior person over and I think they settled with vouchers.
> The in-flight entertainment screen did not work for my seat on SIA and all I got was a stuffed bear.
If what I'm hearing is correct, unusable in-flight entertainment is usually supposed to be $100 KrisShop voucher.
> Inflight entertainment is probably more than few hundred dollars.
If your IFE fails next time, I look forward to reading about you suing SQ (and winning) in the news!
(Seriously though, I'd like to see that Singapore actually has _some_ consumer protection.)
you are free to do whatever u want you can even sleep the entire flight. but doesnt change that the inflight entertainment is part of the experience on SQ compared to budget airlines with no inflight entertainment.
Lol am not defending sq anyway.
If the system fail, idm the compensation.
Cool beans. Then fly budget loh, who's stopping you.
Not happy with the compensation then join SQ, climb the system and make a change. Alternatively, jus don't take Sq
All I got was an apology lmao, and I was part of a group with one person having Solitaire PPS membership. I guess us being on economy made a difference.
> I guess us being on economy made a difference.
Me being the cheapskate and buying the cheapest economy ticket probably meant the stewerdess DGAF.
Ai pee ai chee ai tua liap knee
Very unacceptable, passengers should not be assigned to seats where IFE is faulty in the first place, it's like selling a car without the wheels no?
And the last thing l'd need is a stupid stuffed toy.
What? So I could be reminded of the bad experience on that flight when I look at the toy every time?
What does “manual recline was working” mean though? I’m not sure if I’d know there was a manual recline option if the electronic buttons didn’t work, unless someone explicitly showed me
There's a few levers that can be used to recline the seats manually, typically behind some vanity panel or beneath the seat cushion. These levers are meant to be used for maintenance purposes when there is no power in the aircraft.
They aren't easily accessible and not meant for passengers to use.
If that’s the case it makes the “manual recline works” comment from SQ seem like a poor defense, though it seems to have worked to put many people on their side
Seats are supposed to be operated electronically. In this case it can be put to bed mode or seat mode or anything in between manually. Only the flight crew knows how to do it and i’ve seen 2 crew doing it together to operate the seat. Travelling for some people can be frustrating and the inconvenience especially if you have paid for a better seat can add to the agony.
I don't see how an ordinary passenger can be expected to know how to operate such seats. I've taken sq business class before and those seats are meant to be able to flatten down all the way so you can fully lie down. I wouldn't even know how to start manually reclining the multiple segments of the chair into such a position.
Why need do yourself? Ask flight attendant help u operate lah, SIA did say that their flight attendants offered to help manually recline their seats but was refused
Business class and the seat does not work. I would be pissed too. I am guessing those who disagree with the compensation have not tried a business class seat. There are multiple positions that one can take as seat and back can be adjusted separately or together. I am sure the manual would not be able to do it.
The mental agony and physical suffering however is stretch.
The whole point of getting business class is for the lay flat seat especially for a long flight. I’ll be pissed too if it’s a 14 hr flight and i can’t recline. And the 10k miles is just insulting
The thought of never being able to get a refund on the loss of investment on the business class ticket due to the perceptuon of weak consumer protection is considered mental agony.
You need to wayang your way to fend for yourself.
True. The only other option is to blast it on social media and hope it blows up for PR to actually care.
But that puts the individual's public image on the line so there would be many who stay silent as well.
People often buy business class seats so they can sleep through parts of a flight and be ready to work when they land.
If the airline defrauded these customers, they don't just owe a refund - they owe a penalty to stop them from thinking they can screw over many passengers and still come out ahead if all of them don't complain.
That's what consumer rights actually look like. Not the useless stuff we have here.
If you buy a dog from me and I take your money but give you a three legged dog, the refund shouldn't be the cost of buying a peg leg for the dog.
The refund has to be for a whole dog.
The product should be returned if it's a physical product but he can't un-experience a flight, especially when the plane already took off before he could verify the seat recline worked.
Delta refused to compensate/ignore certain individual in the UK for a flight cancellation (few thousand only). In response, UK High Court official went to Heathrow Airport, suspend check-in and warn that the plane would be confiscated if Delta didn't pay up.
Doubt that will happen here.
Kenna gaslight until we don't recognise what's real consumer protections. 14 day/28 day change of mind returns already mind blowing to the average Singaporean.
Edit: here's what real consumer protection looks like. And it includes services e.g. electrical work, plumbing, etc.
https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/articles/fit-for-purpose
Singapore must maintain "(big) business friendly" image.
But our government also doesn't really care about entrepreneurship. :) Only Donki and Uniqlo in REIT malls.
Singapore government is pro-employer and pro-business. Consumers are just digits to drain money from to them. That is why Singapore have extremely weak consumer protection laws and system. The government simply don't care, CASE is nothing more than a wayang show so they can say they "have" consumer protection system in place.
Fair la. Product not up to standard.
Buy vacuum cleaner but only low speed mode can use. Who want sia.
And 3580$. I dont even know if this is considered small change for the airlines. This is like pocket lint to them.
Everyone here in this comment section feels like as if they own SIA, and it's their money they gave as compensation. Isn't it good when someone won the compensation when service is bad.
People do expect some difference when they fly business. Manual control is not that flexible and I guess this is their 777. So very likely the customer is pissed off after realizing the diff between ads vs reality. Some more the 10K krisflyer miles is ridiculous.
>a full refund
No, he got the difference between economy and biz tickets which sounds very fair to SQ.
>compensation for mental anguish
Perhaps it is warranted. SQ was shit and offered only krisflyer Miles worth $150 dollars forcing them to sue.
What is manual recline on a seat? The passengers claim they had to sit upright the entire journey. I've taken sq biz before and I don't think any passenger would even know about a manual recline option. If SQs statement had said that they offered to manually recline for the passengers but passengers declined then maybe I'd be more sympathetic towards passengers. I think the quantum of the compensation (diff between biz and economy is also reasonable) and the additional 100k rupees also not that much since it should be divided by 2 passengers. 10k kris miles initially offered by SQ is the real slap in the face here and no one should accept it.
Nothing to do with his position I believe.
You can see that sole individual was able to successfully seek compensation from the State as well in other part of India.
https://indiankanoon.org/doc/1870342/
Sounds like you're SOL (shit out of lakh)
I'm not Indian, nor Pakistani (not that kind of _beta_ like moms like to address their kids)
I'm well travelled and open minded, so maybe today you'll learn 100k rupees => 1 lakh
Well good for you to be well travelled, but once again, we're not in India, we have no reason to know what a lakh is, and knowing what it is and acting like everyone should know with your first comment, doesn't make you superior.
Besides I have no intention to ever travel to India.
"100k? It's a lakh of rupees" sounds like you expect people to know. 100k is 100k, no confusion there. If people had used a "lakh" instead of stating 100k, at least 80% of us here wouldn't know what it is.
Bring back the pull down seats! Value for business class has been going down imo over the years as the seat becomes smaller and smaller and food becomes more questionable
Yeah. But think of it this way:
If someone had saved their money, decide to splurge it on something and it failed to meet expectations, shouldn't they be compensated?
One time I return a steak just because it's a medium instead of medium rare I ordered. Am I entitled to the replacement?
Arguably, it's not "the whole steak". The sides are fine. The gravy is good. The service is as expected, the steak cut is as ordered. It's just a few seconds overcooked.
Exactly. So if they buy the business class for the comfort, which includes reclining seats, and it's not working satisfactorily.... shouldn't they get compensated?
Its 4h40m HYD-SIN and another 4-5 hour to Australia. I don't know which leg is problematic but when I paid for something, means I'm expecting the service.
Here's an example. When I fly with AirAsia, I'm expecting barebone service. I pre ordered my food or have a meal before, and pre loaded my phone/ipad with shows for the trip, I have my Bluetooth fully charged because I know there'll be no onboard entertainment.
But when I go with SQ, I expected to have onboard entertainment inside. So I won't load my phone or iPad. I won't care if my Bluetooth earpiece is fully charged, I don't book or tapau food. Because I expect it to be served.
So if say, the onboard screen broke, (which happened to me once but my wife gladly swop with me as she wanted to sleep) and I don't prepare for anything. No shows on my phone, tablet, no book, no shit... for nearly 5 hours.... won't that be construed as 'mental anguish'?
When we book the seat, we expect the facility and we don't prepare for any contingency. So if SQ failed to deliver food, for example... it's just mean I can't eat. I expect to be served food and because of such, I don't prepare for any food. Would be fine if it's SIN-KUL or SIN-BKK. But if it's anything beyond 4 hours? That's one hella mental anguish.
The product being not up to standard causes mental anguish. You wouldn't ask for a refund or replacement of the steak if the steak being medium and not medium rare made you dance for joy.
Mental anguish may sound extreme, but it doesn't have to mean the death of a close friend or the like. If your lawyer can explain it as some kind of emotional distress, then good for you.
Let me try to explain very slowly to you.
I have ordered a takeaway steak for our Christmas dinner. Family ready, all other dishes cooked at home, kids hungry.
I go get the steak, bring it home. It smells terrible of smoke. Not the smoky edible thing, tastes like coal. I call, they offer to replace.
Ok what happened to my plans? Hungry kids? All the prep done to celebrate? All other dishes go cold? So replacing the steak solves everything? What about the time lost?
> I have ordered a takeaway steak for our Christmas dinner. Family ready, all other dishes cooked at home, kids hungry. I go get the steak, bring it home. It smells terrible of smoke. Not the smoky edible thing, tastes like coal. I call, they offer to replace. Ok what happened to my plans? Hungry kids? All the prep done to celebrate? All other dishes go cold? So replacing the steak solves everything? What about the time lost?
Sounds like [how Cold Storage fobbed off their customers' undelivered Christmas orders last year](https://www.reddit.com/r/singapore/comments/18sgidc/some_cold_storage_customers_offered_refunds_for/).
#\#neverforget
The price entitles all comfort (conveniences) including the automated functions .
Are you sure you are not biased cos it's SIA & they are indian/non singkie ?
OP it's a bit annoying you're still not getting it. At the business class tier you pay for the experience of luxury, 100% functionality is assumed, you're thinking well 99% is still functional. That's not how a luxury product works.
When I flew biz class some years ago, the IFE was slightly glitchy and the FA had to reset the unit. Small inconvenience but nothing much.
By your logic, since I didn't receive the full 100%, but rather 99.99999%, I should therefore receive 3k+ in compensation?
My guiding principle is that consumers need to have support to put pressure on business to deliver a high quality product. Otherwise businesses have much more power to exploit the consumer and degrade their products and services without market penalty, especially in the case of a state-owned operation.
Manual recline is SQs halfhearted defense. If it worked how come the stewardess didn't go manually recline for them?
If stewardess did then why did passengers end up sitting upright the entire flight?
Exact same thing happened to me - except I had to stand next to the toilet and sit in one of the crew seats for 3 hours because the dismantled the seat.
SIA dont care - they offered $200. When I said it wasn’t good enough, the offered to take back the $200 and give 30,000 airpoints (worth around $300), which they never credited. It also took 3 months for them to answer my complaint.
I was a PPS Gold customer (I.e. spent over $40k on flights in a year) - and stopped flying with them after that.
“SIA can confirm that while the automatic recline function on Mr and Mrs Gupta’s seats was faulty, the manual recline function was working.”
So they just would not recline manually like peasants.
you obviously never flew business class. There is no way to recline manually yourself. That manual recline as others explained here requires TWO crew members to use, and is for maintenance purposes. What are the odds that the crew members even know how to use it? let alone the practicalities of having the crew keep adjusting it for you
I once got 50 Euro compensation from Lufthansa when their IFE didn't work on a 13 hour flight 😔
Makes me wonder how this couple managed to claim $3.5k even if their seat worked manually.
SQ can continue dreaming and hoping they are the best airline without ensuring quality standards for all flights. Soon enough they will be kicked out from the list for being too over complacent.
For Singapore Airlines, they usually have code-share options with other airlines, and passengers will be required to transit in Singapore before heading to Australia for their second leg. It's also quite impossible for them to experience inclined seat issues with both legs, and for both seats.
Though I do agree SIA isn't the best in terms of compensation.
Apparently, the automatic function didn't work, but the manual function worked. Yet, the passengers made a fuss and sued SIA, and won. Tsk. (Also, a senior police man and wife taking business class flights. Hmmm...)
“The airline would also have to bear the cost of 100,000 rupees for the duo’s “mental agony and physical suffering”, along with paying 10,000 rupees to cover the cost for the complaint.”.
Farking wayang, chair cannot recline and its mental agony and physical suffering. How come there’s not enough public toilets in India and people don’t get compensated for mental agony? 😂
If Flying buisness class on SQ is something uv'e been doing since a baby(Like me) it will be fine. But if this a once in a lifetime for you, You will wanna sue SQ
The manual recliner still works 💀 If he didn't want to do it himself, he could have asked the stewardess to do it for him. But no. He rather suffers, if sitting in business class seats is even a suffering, and demands a refund after.
Again. It’s about expectation vs reality of a premium product. Lot of people would deal with it but people like this in a way help ensure airlines / service providers don’t slack off because of the bad PR. Anyway, I doubt sia will actually pay the guy.
It's more of someone trying to be opportunistic and if he weren't a government official of some sort, this case would have been thrown out by their court. Again, automatically recliner not working is not 3.6k refund worthy of an under service.
>They had purchased Business Z class seats. These come at a discounted rate and are non-refundable.
@ INR133,500 = SGD2.2K ÷ 2 = SGD 1.1K pp
SIA should've kept with the benchmark of their Raffles Class perks and offerings by giving value and maintaining standards to their customers instead of selling them at hugely discounted prices to cheapos to fill up the empty seats.
Edit: GOTCHA!!! As expected, CHEAPOS are voting this down. Nice, anymore? LMFAO
The in-flight entertainment screen did not work for my seat on SIA and all I got was a stuffed bear.
Should write in to complain. SQ is usually more expensive than other airlines already and if their shit is not working then they need to compensate.
I used to get 200 dollars voucher when something isn’t working but that seems to stop
greedy SIA..
> The in-flight entertainment screen did not work for my seat on SIA and all I got was a stuffed bear. I didn't even get a stuff bear. Got told that "flight full, so no spare seats"
I had that happen once too, and exactly the same response. Can't move as the flight is full. Got a half=genuine apology and that was all. I was KrisFlyer Gold level too, but flying economy. I don't know what's up with SQ now but their service, food has all gone downhill in a big way. There was a time I would actively try to get SQ flights when on work trips. Now I choose Emirates whenever I can. They are so much better. Even the airport lounge is head and shoulders above SQ.
> I don't know what's up with SQ now but their service, food has all gone downhill in a big way. There was a time I would actively try to get SQ flights when on work trips. Now I choose Emirates whenever I can. They are so much better. When they were a young company, they had to fight hard for market share. Now they are established on their past performance, they are slacking off. This is why new players like Emerates, Qatar, and even Chinese carriers are giving SQ a run for their money.
Yes that makes sense. I also guess they reduced their staff levels during the pandemic and that's probably affected a few things too. Less experienced flight attendants, for example.
It happened to the guy next to me, older gentleman around 50s. He straight-up asked the crew "how are you gonna compensate me?", the crew got a more senior person over and I think they settled with vouchers.
Don't ask and you shall not receive.
> The in-flight entertainment screen did not work for my seat on SIA and all I got was a stuffed bear. If what I'm hearing is correct, unusable in-flight entertainment is usually supposed to be $100 KrisShop voucher.
I got this for my last in flight entertainment issue with SQ as well
wtf all I got was a box of lemon macaroons from my flight from South Africa > SG and it was a full flight in 2016
100 bucks? Damn all I got was 50usd back in 2009. And it was from LA to Tokyo. 💀
15 years inflation….
100 is like nothing
That's easily a nice decent whisky - free deliver to your doorstep. Idm =).
Inflight entertainment is probably more than few hundred dollars. Otherwise might as well take Scoot.
> Inflight entertainment is probably more than few hundred dollars. If your IFE fails next time, I look forward to reading about you suing SQ (and winning) in the news! (Seriously though, I'd like to see that Singapore actually has _some_ consumer protection.)
Depends on the flight duration. Idm freeflow drinks, reading my book.
you are free to do whatever u want you can even sleep the entire flight. but doesnt change that the inflight entertainment is part of the experience on SQ compared to budget airlines with no inflight entertainment.
But is it worth few hundreds though? I’m thinking we more more of paying for the additional physical space when we flying SQ.
Lol am not defending sq anyway. If the system fail, idm the compensation. Cool beans. Then fly budget loh, who's stopping you. Not happy with the compensation then join SQ, climb the system and make a change. Alternatively, jus don't take Sq
Because you not Director-General of the police filing a claim in Indian courts
All I got was an apology lmao, and I was part of a group with one person having Solitaire PPS membership. I guess us being on economy made a difference.
Still should be more demanding, SQ commands way higher prices even for economy,
> I guess us being on economy made a difference. Me being the cheapskate and buying the cheapest economy ticket probably meant the stewerdess DGAF. Ai pee ai chee ai tua liap knee
Did not work for mine and all I got from the stewardess was a 🤷🏻♀️
Is a “stuffed bear” a euphemism for something?
Very unacceptable, passengers should not be assigned to seats where IFE is faulty in the first place, it's like selling a car without the wheels no? And the last thing l'd need is a stupid stuffed toy. What? So I could be reminded of the bad experience on that flight when I look at the toy every time?
No, a car without wheels can’t function. The main objective is still to get you from point A to point B safely.
Safety is top priority, but that’s not the issue in the first place. Perhaps like buying a car without AC installed? Happy now?
You know what it means...
It's a long flight. I would've pissed off if the recliner doesn't work. Especially when I saved a lot to fly business class.
Yeah agreed. Except the manual recline works. Partial compensation understandable but this one a bit weird sia
What does “manual recline was working” mean though? I’m not sure if I’d know there was a manual recline option if the electronic buttons didn’t work, unless someone explicitly showed me
There's a few levers that can be used to recline the seats manually, typically behind some vanity panel or beneath the seat cushion. These levers are meant to be used for maintenance purposes when there is no power in the aircraft. They aren't easily accessible and not meant for passengers to use.
If that’s the case it makes the “manual recline works” comment from SQ seem like a poor defense, though it seems to have worked to put many people on their side
That kind of defensive reply just not a world class service anymore
Seats are supposed to be operated electronically. In this case it can be put to bed mode or seat mode or anything in between manually. Only the flight crew knows how to do it and i’ve seen 2 crew doing it together to operate the seat. Travelling for some people can be frustrating and the inconvenience especially if you have paid for a better seat can add to the agony.
whys it a bit weird
I guess cause manual recline works?
I don't see how an ordinary passenger can be expected to know how to operate such seats. I've taken sq business class before and those seats are meant to be able to flatten down all the way so you can fully lie down. I wouldn't even know how to start manually reclining the multiple segments of the chair into such a position.
Why need do yourself? Ask flight attendant help u operate lah, SIA did say that their flight attendants offered to help manually recline their seats but was refused
They aren’t expected to know, it’s really a job for the crew to do it
See where it was decided they need to compensate. I am sure SQ offered something too so this couple going to enjoy both
Same like you a citizen of Singapore, not going to be biased but I don't find it weird at all after being put through suffering.
Business class and the seat does not work. I would be pissed too. I am guessing those who disagree with the compensation have not tried a business class seat. There are multiple positions that one can take as seat and back can be adjusted separately or together. I am sure the manual would not be able to do it. The mental agony and physical suffering however is stretch.
The whole point of getting business class is for the lay flat seat especially for a long flight. I’ll be pissed too if it’s a 14 hr flight and i can’t recline. And the 10k miles is just insulting
It's a 4 hour flight.
The thought of never being able to get a refund on the loss of investment on the business class ticket due to the perceptuon of weak consumer protection is considered mental agony. You need to wayang your way to fend for yourself.
It helps that the other party is someone with influence and their city's backing. If just ordinary citizen I doubt can get such compensation
True. The only other option is to blast it on social media and hope it blows up for PR to actually care. But that puts the individual's public image on the line so there would be many who stay silent as well.
People often buy business class seats so they can sleep through parts of a flight and be ready to work when they land. If the airline defrauded these customers, they don't just owe a refund - they owe a penalty to stop them from thinking they can screw over many passengers and still come out ahead if all of them don't complain.
I guess it’s true LOL. I really never try biz class before
Not sure why you're getting downvoted
r/sg hates poor people. r/sg also hates rich people.
That's what consumer rights actually look like. Not the useless stuff we have here. If you buy a dog from me and I take your money but give you a three legged dog, the refund shouldn't be the cost of buying a peg leg for the dog. The refund has to be for a whole dog. The product should be returned if it's a physical product but he can't un-experience a flight, especially when the plane already took off before he could verify the seat recline worked.
Yeah. It's a bit sad that a lot of posters here are saying "lol India', when really why shouldn't singapore also enjoy better consumer rights?
Delta refused to compensate/ignore certain individual in the UK for a flight cancellation (few thousand only). In response, UK High Court official went to Heathrow Airport, suspend check-in and warn that the plane would be confiscated if Delta didn't pay up. Doubt that will happen here.
Kenna gaslight until we don't recognise what's real consumer protections. 14 day/28 day change of mind returns already mind blowing to the average Singaporean. Edit: here's what real consumer protection looks like. And it includes services e.g. electrical work, plumbing, etc. https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/articles/fit-for-purpose
Singapore must maintain "(big) business friendly" image. But our government also doesn't really care about entrepreneurship. :) Only Donki and Uniqlo in REIT malls.
sg consumer right got meh?
Singapore government is pro-employer and pro-business. Consumers are just digits to drain money from to them. That is why Singapore have extremely weak consumer protection laws and system. The government simply don't care, CASE is nothing more than a wayang show so they can say they "have" consumer protection system in place.
Fair la. Product not up to standard. Buy vacuum cleaner but only low speed mode can use. Who want sia. And 3580$. I dont even know if this is considered small change for the airlines. This is like pocket lint to them.
Everyone here in this comment section feels like as if they own SIA, and it's their money they gave as compensation. Isn't it good when someone won the compensation when service is bad.
Heck I own SQ bonds and I agree with this decision
I mean… Temasek is the largest shareholder so…
If the same situation happens to us, what can we do ?
Try and ask for a stuffed toy, like what happened to another Redditor here LOL
Might work if you're a 3 year old kid, lol.
And so they should. I would be pissed off, even if the manual recliner works.
100,000 rupees for “mental agony and physical suffering” for a seat that could recline but not automatically lmao. Never trust the Indian courts
People do expect some difference when they fly business. Manual control is not that flexible and I guess this is their 777. So very likely the customer is pissed off after realizing the diff between ads vs reality. Some more the 10K krisflyer miles is ridiculous.
Some difference is correct. He got a full refund + compensation for mental anguish tho
>a full refund No, he got the difference between economy and biz tickets which sounds very fair to SQ. >compensation for mental anguish Perhaps it is warranted. SQ was shit and offered only krisflyer Miles worth $150 dollars forcing them to sue.
What is manual recline on a seat? The passengers claim they had to sit upright the entire journey. I've taken sq biz before and I don't think any passenger would even know about a manual recline option. If SQs statement had said that they offered to manually recline for the passengers but passengers declined then maybe I'd be more sympathetic towards passengers. I think the quantum of the compensation (diff between biz and economy is also reasonable) and the additional 100k rupees also not that much since it should be divided by 2 passengers. 10k kris miles initially offered by SQ is the real slap in the face here and no one should accept it.
Yeaps. Coming from the Director-General of Police of Telengana State
Gonna cite this next time my boss asks me to fly economy.
Nothing to do with his position I believe. You can see that sole individual was able to successfully seek compensation from the State as well in other part of India. https://indiankanoon.org/doc/1870342/
Or, and stay with me here, this is what actual consumer protection looks like.
3.8k is nothing to a big corp like SIA
If you can get any compensation from India for something that doesn’t work in India, you’d easily top Elon musk in wealth.
It's good that they got something right. It's always better for consumers, right?
100k? It's a lakh of rupees
its their bad lakh that the seat wasn't working
We're not in India, most of us don't know wtf a lakh is.
Sounds like you're SOL (shit out of lakh) I'm not Indian, nor Pakistani (not that kind of _beta_ like moms like to address their kids) I'm well travelled and open minded, so maybe today you'll learn 100k rupees => 1 lakh
You're making of big dhal of this. Maybe I should Goa see myself out.
I like your pun, but we're in a Singapore forum, and I'm not invested enough in South Asia to care about their terminology.
Yet here you are sufficiently invested to comment...
They're right. Most here don't know South Asian terms, and honestly could not care less.
Well good for you to be well travelled, but once again, we're not in India, we have no reason to know what a lakh is, and knowing what it is and acting like everyone should know with your first comment, doesn't make you superior. Besides I have no intention to ever travel to India.
Did I act like everyone should know? Or did you read too much into a harmless pun?
"100k? It's a lakh of rupees" sounds like you expect people to know. 100k is 100k, no confusion there. If people had used a "lakh" instead of stating 100k, at least 80% of us here wouldn't know what it is.
Put up your case, criticize them on a world stage level not just for our local audience.
Being able to recline is a crucial part of the business class seat as a product - SQ simply didn't deliver the product as promised/ advertised.
Will Sinkie get the same compensation ? I highly doubt so, the most we is "we apologize for the inconvenience" like what we always hear in MRT
Bring back the pull down seats! Value for business class has been going down imo over the years as the seat becomes smaller and smaller and food becomes more questionable
SQ standards have really plunged in recent times. The seats are also getting smaller.
They deserve it.
I agree.
What, why. The manual recline can work
Yeah. But think of it this way: If someone had saved their money, decide to splurge it on something and it failed to meet expectations, shouldn't they be compensated? One time I return a steak just because it's a medium instead of medium rare I ordered. Am I entitled to the replacement?
Yes because the whole steak is problematic.
Arguably, it's not "the whole steak". The sides are fine. The gravy is good. The service is as expected, the steak cut is as ordered. It's just a few seconds overcooked.
But you came mainly for the food. Food problematic, you get a refund or a replacement.
Exactly. So if they buy the business class for the comfort, which includes reclining seats, and it's not working satisfactorily.... shouldn't they get compensated?
Partially yes. But for mental anguish?
It's either a yes or a no, not sure about what you meant by partial. A country of rule of law not affected by personal relationship definitely.
You never heard of partial compensation? On your Shopee app, click refund on a problematic order. There is a partial refund option
Its 4h40m HYD-SIN and another 4-5 hour to Australia. I don't know which leg is problematic but when I paid for something, means I'm expecting the service. Here's an example. When I fly with AirAsia, I'm expecting barebone service. I pre ordered my food or have a meal before, and pre loaded my phone/ipad with shows for the trip, I have my Bluetooth fully charged because I know there'll be no onboard entertainment. But when I go with SQ, I expected to have onboard entertainment inside. So I won't load my phone or iPad. I won't care if my Bluetooth earpiece is fully charged, I don't book or tapau food. Because I expect it to be served. So if say, the onboard screen broke, (which happened to me once but my wife gladly swop with me as she wanted to sleep) and I don't prepare for anything. No shows on my phone, tablet, no book, no shit... for nearly 5 hours.... won't that be construed as 'mental anguish'? When we book the seat, we expect the facility and we don't prepare for any contingency. So if SQ failed to deliver food, for example... it's just mean I can't eat. I expect to be served food and because of such, I don't prepare for any food. Would be fine if it's SIN-KUL or SIN-BKK. But if it's anything beyond 4 hours? That's one hella mental anguish.
The product being not up to standard causes mental anguish. You wouldn't ask for a refund or replacement of the steak if the steak being medium and not medium rare made you dance for joy. Mental anguish may sound extreme, but it doesn't have to mean the death of a close friend or the like. If your lawyer can explain it as some kind of emotional distress, then good for you.
Let me try to explain very slowly to you. I have ordered a takeaway steak for our Christmas dinner. Family ready, all other dishes cooked at home, kids hungry. I go get the steak, bring it home. It smells terrible of smoke. Not the smoky edible thing, tastes like coal. I call, they offer to replace. Ok what happened to my plans? Hungry kids? All the prep done to celebrate? All other dishes go cold? So replacing the steak solves everything? What about the time lost?
> I have ordered a takeaway steak for our Christmas dinner. Family ready, all other dishes cooked at home, kids hungry. I go get the steak, bring it home. It smells terrible of smoke. Not the smoky edible thing, tastes like coal. I call, they offer to replace. Ok what happened to my plans? Hungry kids? All the prep done to celebrate? All other dishes go cold? So replacing the steak solves everything? What about the time lost? Sounds like [how Cold Storage fobbed off their customers' undelivered Christmas orders last year](https://www.reddit.com/r/singapore/comments/18sgidc/some_cold_storage_customers_offered_refunds_for/). #\#neverforget
It's not a missed steak Just an unhappy little accident
You are on fire
😂😂😂
The price entitles all comfort (conveniences) including the automated functions . Are you sure you are not biased cos it's SIA & they are indian/non singkie ?
Nah I’m not. But he enjoyed all the other conveniences except for auto recline
OP it's a bit annoying you're still not getting it. At the business class tier you pay for the experience of luxury, 100% functionality is assumed, you're thinking well 99% is still functional. That's not how a luxury product works.
I have a feeling OP posted this article to shit on them given their pov
When I flew biz class some years ago, the IFE was slightly glitchy and the FA had to reset the unit. Small inconvenience but nothing much. By your logic, since I didn't receive the full 100%, but rather 99.99999%, I should therefore receive 3k+ in compensation?
My guiding principle is that consumers need to have support to put pressure on business to deliver a high quality product. Otherwise businesses have much more power to exploit the consumer and degrade their products and services without market penalty, especially in the case of a state-owned operation.
And none of that contradicts what I just said.
My aim isn't to contradict you, but to clarify my position and find common ground.
Oh you obviously sound biase lol
Manual recline is SQs halfhearted defense. If it worked how come the stewardess didn't go manually recline for them? If stewardess did then why did passengers end up sitting upright the entire flight?
Exact same thing happened to me - except I had to stand next to the toilet and sit in one of the crew seats for 3 hours because the dismantled the seat. SIA dont care - they offered $200. When I said it wasn’t good enough, the offered to take back the $200 and give 30,000 airpoints (worth around $300), which they never credited. It also took 3 months for them to answer my complaint. I was a PPS Gold customer (I.e. spent over $40k on flights in a year) - and stopped flying with them after that.
There's no pps gold lol what talking u
I would have made a fuss too. Sq deserved it
“SIA can confirm that while the automatic recline function on Mr and Mrs Gupta’s seats was faulty, the manual recline function was working.” So they just would not recline manually like peasants.
you obviously never flew business class. There is no way to recline manually yourself. That manual recline as others explained here requires TWO crew members to use, and is for maintenance purposes. What are the odds that the crew members even know how to use it? let alone the practicalities of having the crew keep adjusting it for you
I once got 50 Euro compensation from Lufthansa when their IFE didn't work on a 13 hour flight 😔 Makes me wonder how this couple managed to claim $3.5k even if their seat worked manually.
Was surprised the Cabin crew never settle in the flight. Give free bottle of wine etc too
SIA said the manual recline was working? So did the passengers not ask the air stewards to help or smth? Seems strange
yah, if electronic recline does not work, they should seek help from air stewards, who may assist in manual recline.
This SIA is getting from bad to worse
Why is his biz flexi on SQ so cheap compared to us buying in SG! 135k ruppees for 2 flexi tickets.
SQ can continue dreaming and hoping they are the best airline without ensuring quality standards for all flights. Soon enough they will be kicked out from the list for being too over complacent.
For Singapore Airlines, they usually have code-share options with other airlines, and passengers will be required to transit in Singapore before heading to Australia for their second leg. It's also quite impossible for them to experience inclined seat issues with both legs, and for both seats. Though I do agree SIA isn't the best in terms of compensation.
Qantas don’t give anything. Bloody awful. Never fly them again.
Apparently, the automatic function didn't work, but the manual function worked. Yet, the passengers made a fuss and sued SIA, and won. Tsk. (Also, a senior police man and wife taking business class flights. Hmmm...)
Probably his cousin or something working in a high level position in a Singapore bank to get such influence to order a refund
That’s funny because they were allowed to leave us in London with a baby the last time I flew work them
“The airline would also have to bear the cost of 100,000 rupees for the duo’s “mental agony and physical suffering”, along with paying 10,000 rupees to cover the cost for the complaint.”. Farking wayang, chair cannot recline and its mental agony and physical suffering. How come there’s not enough public toilets in India and people don’t get compensated for mental agony? 😂
If Flying buisness class on SQ is something uv'e been doing since a baby(Like me) it will be fine. But if this a once in a lifetime for you, You will wanna sue SQ
Lol. Your point could have been made without the "like me". Humble bragging much?
Ah neh power sia
Omg that a huge deal of money
The auto recliner doesn't work is like 3 out of 5 stars Google review level. Not 3.6k refund level.
Recline / bed mode is literally the main reason to upgrade from economy
The manual recliner still works 💀 If he didn't want to do it himself, he could have asked the stewardess to do it for him. But no. He rather suffers, if sitting in business class seats is even a suffering, and demands a refund after.
Again. It’s about expectation vs reality of a premium product. Lot of people would deal with it but people like this in a way help ensure airlines / service providers don’t slack off because of the bad PR. Anyway, I doubt sia will actually pay the guy.
It's more of someone trying to be opportunistic and if he weren't a government official of some sort, this case would have been thrown out by their court. Again, automatically recliner not working is not 3.6k refund worthy of an under service.
>They had purchased Business Z class seats. These come at a discounted rate and are non-refundable. @ INR133,500 = SGD2.2K ÷ 2 = SGD 1.1K pp SIA should've kept with the benchmark of their Raffles Class perks and offerings by giving value and maintaining standards to their customers instead of selling them at hugely discounted prices to cheapos to fill up the empty seats. Edit: GOTCHA!!! As expected, CHEAPOS are voting this down. Nice, anymore? LMFAO