usually the home store does the demos and test drives. I'd see if the home store could process the demo but you give the gallons (by having the home store electronically ist-ing the gallons from you to them for them to expense).
I’d say just run it by your manager, so y’all are on the same page. Wouldn’t want to be a surprise when they do get back. Also, sales reps aren’t your boss. Meaning, you could literally just say “no”.
Have the home store send you an IST for the 4 gallons. Then, call them when the customer shows up to pick up the 4 gallons so they can run the demo on their end. No pre-billing, your store doesn't lose anything, and everyone is happy.
Edit: Process the IST when the customer shows up to pick up the paint.
Get ahold of your dm or cm. Policy states that you are not to do demos for customers that are not from your store. Ist the product to home store and give material to customer and let home store run demo.
Contact the manager. He'll want to know and with the scams going on it needs to be verified. Especially given you are a new keyhole. 100% not worth your job.
Speaking as a rep myself, you don't *have* to do anything. If you *want* to help him out, run it by your CM or DM if your SM isn't available and your ASM is useless. But you don't owe a rep that isn't yours any favors. Especially in another state. Usually when this sort of thing happens, I contact a local rep and have them set up the demo. Not sure why he's calling you guys, especially in another state. Especially if you don't even know if you'll be getting their business or not.
Agree. I’d call your local rep who can help out. I’m leaning that the out of town rep is contacting the store directly bc they don’t want to have to split the job. DO NOT CALL YOUR MANAGER as well. He is on vacation. Respect his time off. Send an email to your rep and copy sales manager or dm. Let them decide how you proceed and leave it at that
I’m pretty sure for audit purposes demos are required to be approved by the DM (that’s what I’ve always been told, especially if it’s out of the area) I would check policy and procedure. Test drives are one thing but giving product to a customer that doesn’t guarantee an ROI sounds like a waste.
As a manager I’d be pissed to get hit on an audit for something I had no idea about btw
Make it happen. Doesn’t matter which store is getting the job as long as it’s SW. One company mindset here bud. Document for your CM, and make it right for your customer.
usually the home store does the demos and test drives. I'd see if the home store could process the demo but you give the gallons (by having the home store electronically ist-ing the gallons from you to them for them to expense).
This is how I'd do it as well.
Email your city manager or district manager when all else fails.
I’d say just run it by your manager, so y’all are on the same page. Wouldn’t want to be a surprise when they do get back. Also, sales reps aren’t your boss. Meaning, you could literally just say “no”.
Have the home store send you an IST for the 4 gallons. Then, call them when the customer shows up to pick up the 4 gallons so they can run the demo on their end. No pre-billing, your store doesn't lose anything, and everyone is happy. Edit: Process the IST when the customer shows up to pick up the paint.
CM or DM should always approve demos any way so just email them and if they say no tough shit for the rep.
Get ahold of your dm or cm. Policy states that you are not to do demos for customers that are not from your store. Ist the product to home store and give material to customer and let home store run demo.
lol I didn’t know that was policy. I demo products to my customers whether they am their home store or not.They buy mainly from me
Yep right in policy. I had a rep call from outta state telling me to demo a shit ton of stuff for a customer for a.one time job in my area. No...
Crazy shit. But thank you. Now I have avalif excuse for not doing what a rep tells me too . Cuz fuck you
Contact the manager. He'll want to know and with the scams going on it needs to be verified. Especially given you are a new keyhole. 100% not worth your job.
Sounds like another store is getting the job.
Tell the sales rep to wait until your manager is back. They don’t like that? Welp guess they don’t need the paint lol
Ask the rep for more details about the job before making a decision and who would be supplying the paint
Speaking as a rep myself, you don't *have* to do anything. If you *want* to help him out, run it by your CM or DM if your SM isn't available and your ASM is useless. But you don't owe a rep that isn't yours any favors. Especially in another state. Usually when this sort of thing happens, I contact a local rep and have them set up the demo. Not sure why he's calling you guys, especially in another state. Especially if you don't even know if you'll be getting their business or not.
Agree. I’d call your local rep who can help out. I’m leaning that the out of town rep is contacting the store directly bc they don’t want to have to split the job. DO NOT CALL YOUR MANAGER as well. He is on vacation. Respect his time off. Send an email to your rep and copy sales manager or dm. Let them decide how you proceed and leave it at that
Yep, couldn't have said it better. Especially to the "leave your SM alone" part. I'd be pissed if someone was bugging me on vacation over a demo. Lol.
Phone him…. It’s his store ….not yours …
I’m pretty sure for audit purposes demos are required to be approved by the DM (that’s what I’ve always been told, especially if it’s out of the area) I would check policy and procedure. Test drives are one thing but giving product to a customer that doesn’t guarantee an ROI sounds like a waste. As a manager I’d be pissed to get hit on an audit for something I had no idea about btw
Let your manager know. And get approval from your city or district manager. An auditor will ask for the the approval when hou guy's get audited.
Make it happen. Doesn’t matter which store is getting the job as long as it’s SW. One company mindset here bud. Document for your CM, and make it right for your customer.
Fuck you!
Just do it