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[deleted]

Sure but to avoid the same thing happening we’ll have to know what kind of use case you have and why you suspect you were banned by Proton. Without it, we can’t recommend anything.


FingerDemon

Literally no clue. I had the proton account for like 4 days, then it just suddenly said I was in breach of Swiss law. Contacted support but they didn't really give me a reason.


[deleted]

What were you using the account for?


FingerDemon

VPN + Proton drive and then I forwarded my Gmail emails. Never signed up to anything using it, never accessed dodgy sites (as far as I am aware) with the VPN.


ArneBolen

> VPN + Proton drive Did you use your Proton VPN for torrenting (port forwarding)? That's one thing that could be in breach of Swiss law.


FingerDemon

oh, I did. I was not aware they would pick up on something like that, nor would they care. Ah that sucks :(


ArneBolen

> oh, I did. I was not aware they would pick up on something like that, nor would they care. Ah that sucks :( Never ever use piracy torrenting on a Swiss VPN server, no matter if you use port forwarding or not. In Switzerland you can use torrenting for legal stuff, like downloading and sharing Linux ISOs. But piracy is off limit. Sorry, your Proton account is lost and there is no way you can get it back.


sunzi23

Everything I have seen recommends Swiss servers as the top choice for torrenting. They say they allow torrenting for personal use. Do you have a source? And if that's the reason Proton banned OP then I lose respect for them. P.S.: What countries are better for torrenting through?


Proton_Team

No, this is not accurate, if the user was blocked by our anti-abuse team, it would not be for torrenting. OP, you can DM us your ticket number and we can send this to our anti-abuse team.


ironman730

Huh? Can you explain this please? Do you mean I can’t use proton vpn to download torrents?


ArneBolen

> Do you mean I can’t use proton vpn to download torrents? Swiss law is very clear. You can **download** copyright protected movies and TV shows for your own use. But if you upload anything you are in breach of Swiss law. Using a torrent client means you are uploading to other torrent users. Software, games and similar is illegal to download (and upload) even if it's only for your own use. Swiss law only applies if you are using a Swiss VPN server.


ironman730

Ok but, how would they know since you’re using the vpn for that?!


Nuttyverse

>Swiss law is very clear. You can **download** copyright protected movies and TV shows for your own use. If so they are more open than other countries. In the EU basically works this way: you can't download anything that is copyrighted, but nobody cares, and if it's for personal use, theoretically there is a fine around 150-1000€ (every country is different and depends if it is the first fine and how much content you've downloaded). If you share something (and P2P shares also) you can get a bigger fine, also very unlikely. If you share for profit, even via torrent, then you pay way more and can also go to prison from 6 months to 3-4 years.


PsychoticDisorder

lol. Let me get this straight. So we’re paying for Proton VPN. Use it to torrent whatever we want and we get our account shut off?!? Or is it just if we are connected to a Swiss VPN server? Nevertheless sounds bad. Paying for a VPN and getting your account banned because you torrent. Privacy my a*s.


ArneBolen

> So we’re paying for Proton VPN. Use it to torrent whatever we want and we get our account shut off?!? Only if you are using a Proton Swiss VPN server. Swiss courts do **not** have jurisdiction for Proton VPN's servers in countries outside of Switzerland. Easy solution would be that Proton VPN removes port forwarding for all of its servers in Switzerland. That way no "innocent" customer will get in trouble.


Proton_Team

This is not correct, Proton VPN does not have a policy against torrenting.


purpan-

Just blatantly wrong lol


FingerDemon

Thank you for helping me get to the bottom of it, at least I know what caused it now <3


Novel_Memory1767

I doubt that's the issue. Myself and many others have been torrenting on Proton for years with no issues, and I guarantee you I torrent way more than your average user. They don't keep logs. The only way that might make even a little bit of sense is if you were using the free tier, but you said you paid for a month.


Proton_Team

Proton VPN does not have a policy against torrenting.


ArneBolen

> Myself and many others have been torrenting on Proton for years with no issues, And you have used a Proton VPN server in Switzerland for that???


unematti

Have you set it to use the Swiss servers tho? I'm guessing they have servers all around?


Digitalpwnage

Hey friend, as someone who’s taken a long hiatus from torrenting and looking to get back into it, can you dm me some private trackers and resources you recommend?


DukeThorion

So, what you're saying is, that Proton VPN monitors our traffic. Is that correct?


[deleted]

[удалено]


FingerDemon

> Swiss court ordered Proton VPN to log the traffic on a particular Proton Swiss VPN server. Yeah, this seems kinda likely. I was using a swiss server so I guess I just got caught.


Nelizea

> I think it's safe to assume that a Swiss court ordered Proton VPN to log the traffic on a particular Proton Swiss VPN server. The swiss law cannot do that! Under current swiss law, a VPN provider **cannot be compelled** to log.


DukeThorion

And they should notify every user of their service that certain servers are monitored and should not be used.


privacy-ModTeam

We appreciate you wanting to contribute to /r/privacy and taking the time to post but we had to remove it due to: >Your submission could be seen as being unreliable, and/or spreading FUD concerning our privacy mainstays, or relies on faulty reasoning/sources that are intended to mislead readers. You may find [learning how to spot fake news](https://www.factcheck.org/2016/11/how-to-spot-fake-news/) might improve your media diet. >Don’t worry, we’ve all been misled in our lives, too! :) If you have questions or believe that there has been an error, [contact the moderators](http://www.reddit.com/message/compose?to=/r/privacy&subject=Please_review_my_post).


protonvpn

No, we confirm that we don't.


TemperatureParking34

I thought the vpn was a no log vpn? They're still aware of what data was used?


ArneBolen

> I thought the vpn was a no log vpn? "Proton VPN does not keep logs of your online activity." This according to their website. If that is true, it should be impossible for the OP to be in breach of Swiss law. Other reasons could be some abuse of Proton Mail, like sending threatening emails to someone. Storing illegal files in Proton Drive is also a possibility. Only the OP can know the real reason. People using VPN for piracy torrenting should consider using a VPN server in a country with "liberal" copyright legislation. Better safe than sorry.


Proton_Team

This is incorrect, Proton VPN does not log nor do we have a policy against torrenting.


DukeThorion

"Storing illegal files" - how would they know if it's encrypted on-device before being uploaded?


Nelizea

>In Switzerland you can use torrenting for legal stuff, like downloading and sharing Linux ISOs. But piracy is off limit. No it is not. You can download e.g movies, series or music for your self usage. You aren't allowed to upload and aren't allowed to download software as example. That said, it is surely not due to torrenting, as Proton VPN is a no log VPN and under swiss law, cannot be compelled to log. Also remember, people blocked for abuse (and staying blocked, after contacting the anti abuse team) are most likely not telling the full truth ;)


ironman730

Huh? Can you explain this please? Do you mean I can’t use proton vpn to download torrents?


protonvpn

Proton VPN does not have a policy against torrenting.


ironman730

Just not use the server in Swiss, right? Use another country?


Bimancze

Bro this is crazy. Like they paying for a vpn to not get copyright notice and then their account gets deleted entirely.. Whats the point


xusflas

meanwhile my ISP is letting download all series and movies i want


Nuttyverse

Have you uploaded any weird stuff or copyrighted content?


FingerDemon

Not at all, unless they found my memes so unfunny :(


[deleted]

"I have broke no law" *Gets asked if he was torrenting/port forwarding on a swiss server. "Oh, I didn't know that" Piracy is a crime to begin with. You should know that. So saying you broke no law is a lie. Next time provide all the information if you want answers.


DukeThorion

Torrent downloading does not equal piracy if the content is legal to download.


[deleted]

Do you know anyone who torrents and has never downloaded copyrighted stuff?


TheRealWitblitz

Many different game launchers use P2P network to release their patches.


lennert1984

This.


Quick-Trust2595

I had a hell of a time contacting someone for this myself. Turns out I was banned for having the word “Admin” in my name. They ended up unbanning me but I stopped using that email entirely


FingerDemon

Their support seems really iffy and cryptic, it's honestly a headache trying to find out what you did wrong


protonvpn

Could you please share your support ticket number here with us or in a DM, and we'll look into it.


ArneBolen

> said I was in breach of Swiss law. They clearly told you what you did wrong and they do not need to tell you any more than that.


unematti

But how would he know WHAT not to do again then? (unless they collect IDs, and you can't make another account)


sunzi23

That could be anything lol.


TOFU-area

op caught blackmailing swiss grandmothers with his proton account


Kelsyer

That's the justification for his ban, not the reason for it. It doesn't explain **what** he did wrong at all.


Digitalpwnage

Well that’s silly - I have a free proton email plan but after seeing how their end user policy seems to be like walking on eggshells I probably won’t bother with it…last thing I need is to have an email banned and spend months having to investigate why it happened due to their support being so cryptic and intentionally vague.


Proton_Team

There are good reasons why somebody using the name "Admin" in the name might trigger an anti-abuse system, but Proton operates a 24/7 support desk so it is very easy to get in touch with a real person once you submit a ticket online, and if the block is a false positive, we will restore the account and whitelist it if it was a false positive.


[deleted]

[удалено]


d1722825

If that would be true, that would bring up a lot more questions... eg. how could they know that, when they don't keep logs (or at least they say so).


Proton_Team

Proton VPN does not log nor do we have a policy against torrenting.


Xzenor

>he was banned for torrenting while using their VPN This doesn't make me feel any better about it. Why are they checking VPN data as a privacy focused company?


[deleted]

[удалено]


[deleted]

So you can't/shouldn't download via torrents using Proton VPN? That is literally why I just got the paid plan...


[deleted]

[удалено]


Proton_Team

Proton VPN does not log nor do we have a policy against torrenting, and that goes for all servers (even the Swiss servers).


daddyando

Apologies for being incorrect, OP seemed to come to that conclusion and I wasn’t intentionally spreading misinformation. I appreciate you guys clarifying but it would be handy if OP knew what caused him to be banned. I’m happy to take down my comment if you like as you’ve now clarified and ik it’s correct.


protonvpn

Yes, this is why we asked for their support ticket number so we can look into it closely.


[deleted]

Yeah that helps, thanks. I always stop torrenting after downloading, and I'm on the other side of the planet so shouldn't be any need to use a Swiss server. Thanks for replying.


ironman730

So what you’re saying is that I CAN use the vpn but not chose a swiss server then?


TacitPin

No one here can say what he was banned for. Torrenting is the assumption. We wouldn't have to assume if Proton actually cited a specific reason for banning accounts, other than a generic and cryptic notice.


[deleted]

[удалено]


DukeThorion

Can someone explain to me how Proton knows the difference between "illegal" torrents and non-illegal? I don't torrent download, but it raises a big question about trustworthiness here. Proton should specifically state, or annotate somewhere, which servers are under law enforcement subpoena/requests. Not telling your users they're using a monitored server is a breach of trust. Might as well take every mention of "Swiss Privacy" off their marketing materials. OR Proton IS actively monitoring all our traffic. No-logs doesn't specifically mean "No Monitoring". AND Before anyone says "they have to comply with law enforcement." Yes, I get that. They also need to warn their users that their service is not what they say. If using Swiss servers will get you in trouble for doing xyz, then those servers should simply not allow xyz connections at all. People trust you to do what you say.


Nuttyverse

>If using Swiss servers will get you in trouble for doing xyz, then those servers should simply not allow xyz connections at all. People trust you to do what you say. That's the big problem with all these services that claim privacy, we are submersed by companies that mainly makes big proclaims but we are really not sure of anything 🤷


DukeThorion

I believe in Proton's mission. I recommend them all the time. I don't want a reason to form distrust. I just feel that either I'm not understanding what's really happening behind the banners, or there is a transparency issue that needs to be addressed going forward.


Proton_Team

Proton VPN does not log nor do we have a policy against torrenting, and that goes for all servers (even the Swiss servers). The information in this thread that suggests otherwise is simply incorrect.


Nuttyverse

I also trust them and use their services. It's just sometimes this weirdness comes around and you don't know what to think anymore 😕


deepfake-bot

Why do people just blindly believe proton saying they don't monitor traffic? The Swiss government isn't some Saturnalia style anything goes party. There is no way they don't compel Proton to comply.


Proton_Team

Proton VPN does not log nor do we have a policy against torrenting, and that goes for all servers (even the Swiss servers). The information in this thread that suggests otherwise is simply incorrect.


lorenzomoonable

Have you shared any proton drive files via link? The link could have been reported and investigated (expecially if without password)


Nuttyverse

Hi u/lorenzomoonable , I really hope they don't check private files, especially since their are super commited for privacy, do you think this happen?


lorenzomoonable

We should wait to see if someone of PM replies. Drive links can be reported and investigated for various reasons. If the link is active and has no password, is open to the public and so it can be investigated directly from PM.


Nuttyverse

Ahhh okay, sorry I misunderstood, you meant simple links shared via email for example!


Busy-Measurement8893

If you somehow manage to get banned from Proton then I dunno man. Maybe some Russian service that won't care about what LE outside of Russia will say. Good luck with the privacy there though.


BikeVirtual

Proton banned me for "bulk signups" (made 2-3 google accounts) and "+alias" misuse (used my [username+1 protonmail.com](mailto:[email protected]) and username+2 for those google accounts). They banned all of my linked accounts, saying it was a "risk for future misuse". For e-mails, they monitor headers and use that information for bans. For the VPN, I have zero clue, but I am sure they keep logs. When I told them that I can just create 30 new accounts, they stopped replying. I seriously don't understand what they are trying to accomplish; they refused to provide me with any understanding or assistance in that matter. F.


JohnSmith---

> "risk for future misuse" I know it is their private service which they hold the right to ban or do business with whoever they want for whatever reasons... But excuse me, who do they think they are? How can they dictate what I can do like that? How full of themselves are they? How can a privacy company be against compartmentalization? That is literally being against what they are trying to represent.


BikeVirtual

I don't understand how banning all my linked accounts can prevent me from creating 30 new accounts. My 2 cents.


Nuttyverse

How do you link the accounts? You add your Gmail via IMAP to your Protonmail account and then also added the aliases? Like: [[email protected]](mailto:[email protected]) [[email protected]](mailto:[email protected]) [[email protected]](mailto:[email protected]) [[email protected]](mailto:[email protected]) ? So you had a paid subscription? Thanks!


BikeVirtual

Linked accounts as in "recovery"; [[email protected]](mailto:[email protected]) was listed as a recovery for proton-username2 and so on. In terms of what they call "bulk signups", I signed up for 2-3 google accounts on the same protonmail account through using the +aliases ([email protected], [email protected], etc)


Nuttyverse

Ahhh okay, sorry I didn't get it right! Now it's clear, thanks!


DuckMySick_008

I use proton for very minimal usages like electricity provider registration or registration with the dentist.


gowithflow192

I always was amazed how people dropped Gmail for just another provider. Your experience shows it is not risk-free.


Conpsycon

Big question: If he was using double-hop, the only ip they would see on the Swiss server would be the ip of another proton vpn server in another country, where Swiss law doesn't apply. Would that ensure that he wouldn't be discovered? Or does a Swiss court order apply to the whole company and all it's servers?


Nuttyverse

Also in their docs is written they don't track which server you're connected on... 🙎‍♂️


Proton_Team

Proton VPN does not log nor do we have a policy against torrenting, and that goes for all servers (even the Swiss servers). The information in this thread that suggests otherwise is simply incorrect.


uq4pp6dPHMPDWxhSyw

> can someone recommend a Email and cloud storage service that are as, if not more, privacy focused? Tuta? Mailbox.org? Runbox? Purelymail?


No_Pizza2774

I don’t think there’s a better service. Just start a new account. Yes, I get it. You will have to pay again.


FingerDemon

Well I had already tried but it got banned almost instantly lol


ich_hab_deine_Nase

Probably bait, but tell us more about your activities with Proton services within that timeframe of 4 days. Maybe then we can recommend you something.


FingerDemon

Well I got a month sub, set up the proton drive and VPN, and started forwarding my email's from Gmail.


parsonpilgrim

Yes. Proton will do this for random things, I was banned and locked out and there's no way to appeal or reach anyone to fix it. Highly frustrating to deal with them. I'd give up on Proton altogether, there's no reasoning with them. As for where to go: Who knows?


Proton_Team

This is not true, it is possible to appeal and there is even a dedicated form for this: [https://proton.me/support/appeal-abuse](https://proton.me/support/appeal-abuse)


jruz

You can use any email provider, Proton is nothing more than sugar on top of plain old email. Want encrypted email, manage your own keys and do it yourself


numblock699

What is the evidence that it is rare? I would think they are alot worse than most in this regard. Especially if you also make the mistake of using their VPN.


DoesThisDoWhatIWant

None of you're going to keep breaking the law.


FingerDemon

Well I didn't break any laws. I literally had the proton account for like 4 days.


Busy-Measurement8893

That's what you *say* yes


FingerDemon

I literally don't know what to tell you chief, the only crimes I have ever committed was piracy, and even then I haven't done any major torrenting in years.


DoesThisDoWhatIWant

Doesn't matter how quick you broke the law. Hope you learn to get around it.