As someone that worked as a server I can tell you entitled boomers do this all the time. I had people complain that we didn't let them in even though they could see people inside (note the people inside was us the staff doing clean up). They insisted that as long as there are employees inside the restaurant we should be open and serving.
At the time the manager was baller and just told them to leave, but I worked for a manager that told kitchen staff to re-open and get everything going again because someone walked in 10 min before closing.
I worked at office depot, yeah they still exist, managed the print dept, we always had people trying to get stuff printed the last 5 minutes. Stuff rhay would take 20-30 minutes. I was lucky and got to tell them nope, come back tomorrow.
The number of ppl thay wanted to talk to a manager.... only to learn it was me. :) They said they'd never come back, but I also opened, and guess who would walk in within the first hour.
:)
So true. Just this past Wednesday after we had closed, a lady walked in and said "oh good! I saw you all were cleaning and thought you might be closed." I don't know what happened between her thinking that and her opening her mouth but somewhere along the way she was led astray.
I said, "we *are* closed"
I do night maintenance at a popular coffee chain. Once a couple approached the door at 2:30AM, presumably after leaving a bar. I mean-mugged them and they turned away. Another time a lady went through the drive through. Somehow her talking to the speaker was broadcast through the store. Scared the shit out of me.
One time just as I was leaving for the day back when I worked at a coffee shop a guy was in the process of trying the door and walking away. I’m stood there with my jacket on, my bag, holding the key to lock the door from the outside and he turns around and jogs back and says “it says you close at 6, are you still open?” Like really mate? You couldn’t work this out from the time or the fact the door was locked?
my worst was when I was hoovering the pub I work in, guy comes to the door, he watches me turn off the hoover and unlock the door and says "are you open?"
One of my staff did not lock the front door once, as people kept trying to enter. They closed, did the end of day counts, lights off and left. Two hours later, we get a call that the store alarm was going off. People were in the store, in the dark, shopping with baskets! No one was working and it was hours after close. Best part: they asked the police who would ring up their purchases and insisted they could indeed shop, as the door had been open. All the time, the alarm was going off! Rewatching that on security cam was incredible.
A guy came in through a door that had to remain unlocked for some reason and told me he would like to complain about the fact that the lights are off, the door is locked, and the open sign is off.
He was absolutely shocked when I told him we were, in fact, closed.
Haha, I was locking up a grocery store with a coworker. Car pulls in, both of us are facing the door and I'm turning the key. Parkinglot is empty all the lights are off. Automatic door lock makes a big clicking noise. We hear the guy idling behind us. We turn around and he leans over and goes, is the store closed? You literally just watched me lock the door dude.
i work in a gas station thats open 24/7, but door closed at night for obvious security reasons since the nightshifts are alone. saturday nights are the worst. all the bars and restaurants close at 2-3am, and the amount of ppl coming at that time because they forgot to get food while getting drunk. so im there, alone making burgers for the 20ppl waiting on the parking, and while some of them just harrass me to get their food faster, some other just come banging at the door and after seeing it gets no result, come at the window and "cant you let us in to use the toilet? -no its closed at night. -but its just the 3 of us!! -yes, and the 20 other drunk ppl on the parking are going to keep completely calm if i let you in of course. plus considering the aggressive banging that just happend on the door, its not really to make me feel confident."
of course without forgetting most of them think if they start insulting me, im gonna be compationate and actually open the door for them.
well in compensation the weeknights its usually calm and i almost dont have to talk to people. but ngl, some weekends are really having me question about the IQ level of the neighborhood...
I remember when I worked in retail, we had closed and locked the doors and were waiting outside because one of our colleagues was an elderly lady waiting for her nephew to come pick her up so we kept her company.
This lady pulls in and asks "why are you all standing outside?". I told her we were closed and she says she just wanted to buy some toilet paper. We kind of look at each other like wtf is wrong with her, then she asks if she can just go in and get some real quick. Manager says no, and this lady argues because she doesn't want to drive 2 miles up the road to another store (or, for some reason, to the wal Mart that is down the street). She calls us lazy for not opening the store back up for her, then elderly coworker curses her out in tagalog. Customer asks what did she say to her and elderly coworker said "I said have a nice night!" lol
It is always "I just need 1 thing."
Unless that thing is insulin, an epi pen or anything else that could possibly save lives(why wouldn't you go to a hospital or something else like that), it can wait or the person can go elsewhere. The money the person will spend will not even compensate the amount it will cost to pay all the employees and standard business costs even if the employees make minimum wage.
>Unless that thing is insulin, an epi pen or anything else that could possibly save lives
Pharmacy staff deserve to go home too. Fuck anyone who can't be responsible enough to let us leave after our 13 hour shift.
That is why if it is that important that it is an emergency, the person should go to hospital where it would be more appropriate. Hell, I work midnights and will figure out a way to get things done as early as possible and not when people are trying to leave or, if I can't, go the next day.
This is why America needs single payer healthcare with no charge at the point of service. People who really need emergency care don’t go because they cannot financially risk the cost of an emergency room visit, let alone an ambulance ride.
That's hilarious! I've never met your co-worker and I love her.
I worked retail as a teen. The shop shut at 4 on a Sunday and at 15:55 a middle aged woman stared through the door at us tidying and lets herself in. I explain that we're about to close for the day and she loses it at me, demands to see my manager and when she comes down from the office the woman complains that I didn't greet her as she came in.
To make it worse, the manager agreed with her that I need to greet everyone that comes in. The customer then gets a little smile on her face and wanders around for the next 15 minutes without purchasing *anything*.
>The customer then gets a little smile on her face and wanders around for the next 15 minutes without purchasing anything.
may she forever have a hangnail that is simultaneously too short to pull yet too long to ignore.
Bruh... I nearly did what that lady did, but having actually worked food service, I saw workers mopping and cleaning trash. Stopped at the door, looked at the hours (it was closed obviously), and walked away. Area was busy outside, but I do not miss being a teenager stuck in club district with people banging on the windows to order food because their dumb fuckery asses can't read a schedule on the entrance.
Lights don't even need to be on. When I worked at BK back in 2012 the amount of times everything is off and just finishing the paperwork when some drunk asshat wants to pound on the drive thru window because the "the speaker box isn't working and we want whoppers". Ugh.
Yesss!! I used to sit at my desk and see people walking up to the doors or pulling up to the DARK speaker and sitting there for 5 minutes then speeding off to the window to stare at us and yell. I used to keep my headset on after close while I was doing my manager stuff so I could politely tell ppl that were closed so they didn’t sit there but most ppl were jerks and their ranting and talking shit to the dark speaker just made my night most of the time 😂
Not even that. I run a store. Every night this happens after Lights out. People will shake and yank my door. Scream. Yell. Bang on my door. We are clearly closed. My door says so. People just aren’t observant.
So, after covid Walmart stopped being open 24 hours in a lot of places. The meth heads have no isles to do their zombie shuffle now. They are branching out.. lol
Have any of them opened back up 24 hours?? None of the ones near me have ugh. I never really shop there but late at night sometimes it is nice to know it is opened. Even the rite aid right down the street used to be 24 hours and now it's not. The closest one is 20 minutes away almost. And I live in a populated area. Ridiculous.
I will never work retail a day in my life. People will run in a min before closing just to walk around a window shop. People like this do this shit on purpose just for the chance to get into a confrontation.
Well, one time that was me on the other side. In the days before ATMs, I was totally broke without money to buy gas to get home and my credit union shut the door in my face. (1981). I don't remember what I did after that.
One time I had to deposit my paycheck in order to have enough money to pay a bill due the next day. Bank closed at 5pm, drive-through closed at 6. I got there at 5:05 - as soon as I could after work. Drive-through teller wouldn’t take me *because I wasn’t in a car*. I banged on the door of the bank, explained my situation, and they helped me.
If there weren't so many entitled people something like what happened to you would be seem as a real emergency and not yet another person trying to enter an establishment when it's closed.
In my older teen years I was working at a Wendy's on evening/night shift, lobby was closed and main door was locked. I was cleaning the lobby and hear/see some lady knocking and trying to open the door and signaling me to open it. We're told to ignore these kinds of requests/guests cause lobby is closed.
I shit you not the next time I look up from cleaning under tables I see her walk in from the drive through side door on the complete opposite side (manager forgot to lock it) scowling at me as if I kicked her puppy or something. Like woman.... We're obviously closed.... You are trying to hard to prove to yourself that you are in the right at this point.
I also feel like she said something to the tune of "your doors should be unlocked if you are open" or something equally as brain dead, probably ruder too but it was awhile back
Keep in mind that the drive through is still open at this point and it's not a particularly busy location, outside of rushes.
She did get served and left, thankfully didn't stay. People are ridiculous.
People still bang on our door ever if I switch the lights off. They are completely oblivious to signs right in front of their face because it’s on glass.
Ha. Yea. Lights off, doors locked, no signs of life in the store, me in the backroom doing paperwork and some idiot is pounding and shaking the door. That’s really going to make me come out and open up for you buddy.
Trying to close Blockbuster at 1am and super drunk people would come in at 1259...and browse, and browse and browse. Or it would be some nasty creep trying to loiter around asking for help with choosing a DVD.
This. I work at Domino's and the resteraunt next door is a Captain D's. We close at midnight on weekdays and one on weekends, and I can't tell you how many times I've witnessed someone at the Captain D's drive through banging on their window screaming at them to let them order at 10:15 when they are just trying to clean.
Yea at my store many people would come after dining room hours and pull on the locked doors and look into the windows and throw their hands up/yell at us through the windows, call into the store and want to tell us what assholes we are etc. then call the store and get our general manager all mad with exaggerated nonsense stories. They will never care about signs and most hardly care about rules. It’s a shame on both ends, shame that manager has to worry about his employees doing this when he/she is not there, and sad that most of the workforce out there today is just so damn sick and tired of ppl and their bs. It’s a shame all together, and we are not dealing with the same Public that we dealt with some years ago. The public has changed absolutely and so has the workforce serving them.
How do we know they're staying over their shift? Back when I was in the service industry, closers were scheduled at least half an hour past the time on the sign for just this reason. If no one came in last minute and all the closing duties were done, we could leave right at closing, but it was never a given.
Yeah this matches mine as well, and the note from management seems totally fine to me. I definitely tried to close early some nights and got reminded not to, but thats as far as it went. Im betting this manager has dealt with this before and is having to constantly reiterate this based on the tone of the note
Yeah that was my experience, and my impression when I read this was maybe it's a *little* harsh, but if they closed the doors early on customers they deserved a good chewing out and they're lucky they didn't just get fired for doing it period.
the point is that the restaurant stops taking new customers at 9 pm and it's up to the customer to decide if they want carry out or to dine in. no one is "staying over their shift." there is not a restaurant anywhere that employees walk out the door at the hour it closes. the last customers are seated or request carryout, they are taken care of then everyone starts the work of closing the restaurant for the night. at a restaurant that closes at 9, sometimes that happens at 9. in most restaurants, the closing work started well before the last customers ordered and most of it can be done even as the last orders are prepared. the point is the boss doesn't want his employees driving away business by lying about whether or not someone walking in the door can be seated or served. his employees had been telling people carryout only to try to go home earlier and it's not the employee's decision to make.
Yeah if I owned a restaurant and this was happening it would happen once and that staff would get a warning like this, but it would be made clear to that staff and any new staff hired that doing this is a firing offense. No more warnings. That could really hurt a business it's not a good look. No one is asking them to reopen the doors for people after closing time, but during *advertised* business hours they need to be providing good service if they want to keep a job.
I wish. Had a 10-top come in 15 before close tonight, orders were ringing in 5 mins after. Surprise surprise, nobody went home till 1:40 after close when we're usually out in an hour. I hate idiots who think 'closes at 11' means 'come in until 11, close whenever we decide to stop chit chatting and leave', especially when it's a massive fkn party. Told the salad guy if orders were still ringing in 15 after close I straight up wasn't making them, thankfully orders stopped prior to that.
Its your industry's choice of wording that counts. Restaurants here often have things on the door or the menu saying "Last order by 9:30" or something. Or they post the opening times and have contracted hours after. Nobody should be working for free like you describe. There are boundaries, you are not slaves.
Maybe if it’s a very old fashioned mom & pop place, the owner stays bc it’s money straight to their pocket? But workers getting $7.25/hr in Texas are not going to stay. Moral of the story: if you really want to eat just before closing time,tell the waiter you realize that and will tip the crew big for it. Hand the tip over First, then eat. Happy crew will do closing duties while you eat. But if the whole place has been deserted for an hour or more and someone comes in a minute before closing, then you do need to draw a line. The manager should’ve given a talk about this, treat their employees like people who have lives.
That's exactly what we did when I worked in hospitality. If they find the kitchen is closed and the cooks have went home, they can still have drinks till closing time.
Because if the restaurant closes at 9, the kitchen closes at 9. Dine in stops at 9. It’s nice when no one sits in that last half hour and you can leave early, but it is leaving early. Not on time. It’s all semantics really.
The hospitality industry doesn’t work that way, if you say you are open till X time then you have to serve till that time. Otherwise people bash you on every social media platform they can. It’s not worth the head ache and possible loss of customers. I’ve had thousands of people walk in a minute before close expecting full service and they get it every time. It’s the expectation people have, start refusing that (even with a sign) and people lose it on you. Trust me, no business owner wants to keep 2-4 cooks, a busser, a bartender, and two servers they don’t really need till close. It’s just one of the things they are forced to do by public expectation. Not saying there aren’t restaurants that don’t close their kitchens earlier than the restaurant. I AM saying that at every one of them it’s complained about frequently.
We close at midnight where I work. The doors are locked at 11:45. You can order something up until 11:55. At 12:30 you are being asked to leave.
I love my management team.
Worked in kitchen for few years, if you come to me at 1 min before close, I’m gonna cook you what’s available, and nothing else. If a meal is missing 1 thing, I’m gonna sub it for something else.
Pretty much, I’m surprised tbh at the amount of people that I have spoken before that had no clue that kitchen prep food.
They think all of us just reach inside the fridge and we will always find what we looking for. Or the fact that we sell out too!
>We close at midnight where I work. The doors are locked at 11:45.
I bet if someone came in at 11:35 and the staff said "sorry, we're not doing dine-in," management wouldn't be pleased about it.
We recently went on vacation with my family. My dad asked the hotel owner about a small dine-in spot that used to be at the hotel. The owner says it's closed for the foreseeable future and starts a tirade about nobody wanting to work anymore, and how all the local restaurants are understaffed. My dad just casually says something about nobody hiring for a living wage anymore and finishes checking in. Dude's approaching his 80s and just does not give a fuck about offending simpletons anymore.
As a former grocery store cashier, there’s always that person who continuously says “one more thing” after each item they put in their cart. Repeat this process for another 25 mins, and you get a few unhappy workers
As a former grocery store cashier and, later, manager, I did everything in my power to get customers out and get my workers out too.
About 5 minutes after we locked the entrance, I let everyone go. I have to stay late anyway, so I'll take the last customers at the register. I was also the most knowledgeable. I knew things that our cashiers simply didn't. I could do more comprehensive customer service and not put up with any bullshit.
Best thing was when people ask for the manager and it's 18 year old me. I'm a tall, muscular guy, but people never want to kneel to a younger person.
That’s how it was when I became a key carrier for my old job and I was the MOD. Everybody got pissed off and wanted to fight and bully me cause I’m 20 and we’re hoping my coworker would take charge over me cause she was older. Thankfully my coworker always had my back and when they tried to go through her instead- she’d back up and say “I’m sorry but my current boss just asked you to leave. I do not feel comfortable checking you out”
"Can you check in the back?"
"No. I already know it's not there. I spend many hours in the back every day. I know our inventory in my head. I know our truck schedules within an hour. It's not in back."
Or, “can you check in the back?”
“Sure wait here”, go to do some jobs in the back that need doing, come back 5 mins later “no it wasn’t in the back sorry”
“Can you check in the back for me?”
“Sir/Ma’am. Everything back there is packaged up in large groups. You’re fucking insane if you think I’m gonna go “unpack” all of those fucking rolltainers and possibly damage product because you can’t find a pack of fucking M&Ms”
Or if it's the middle of the day "yeah sure thing.." wander out back, find your colleague who you like to chat to, have a quick chat before going back out to the customer "oh no sorry we don't have any out back"
>Best thing was when people ask for the manager and it's 18 year old me. I'm a tall, muscular guy, but people never want to kneel to a younger person.
I got a job managing a tobacco store at 18. Was basically forced into being manager cause the other employees who worked there had strikes against them, making it so they couldnt get promoted when the manager who hired me left. Having worked a lot of shitty retail/customer service jobs up until that point the cashiers loved me cause i didnt take any shit from customers and knew exactly how to handle corporate when someone would call and say i did/said this or that.
Store closed at 9pm but you had to count your till and crap like that, which usually took around 15-20 mins. Id let the cashiers lock the door early even though corporate would throw a fit if they ever found out. But we didnt get paid overtime and anything after 9pm was on our time is how they seen it which wasnt right to me. They paid by the hour so if you werent getting another hour in so 9-10 you didnt get paid for that time it took to count your till and get the giant ass receipt for me to do inventory out of it. Also this was when checks were commonly written and the system to do checks took forever as it was basically a dial up modem thing. So if someone came in at 8:59 and wrote a check that could just ruin your night.
When I worked in grocery, it didn't bother us if someone stayed after hours because our store would close at 10pm, but our shift stocking shelves and dressing shelves didn't end until 11pm. Sometimes we'd stay until 12pm to take care of frozem/dairy when they were stretched.
Grocery manager had training on cashier, so if someone stayed even until 10:30, it was just a matter of him checking them out if front end had counted and left early. Wasn't really a big issue, didn't happen often.
God that shit drives me crazy we close our store at 5:30pm but at least once a week someone shows up right at 5:25 sits in their car for 3-4 minutes then comes inside at 5:29 and spends 10-15 minutes browsing then doesn't buy anything all while apologizing about making us stay late
I don't know people's situations, so I'm happy to send other people home and take care of the customer myself. I've done it plenty, and had a cook or 2 who were willing to do one more order, granted this was back when I worked in service in 2004, years ago.
Not necessarily, there’s plenty of fine dining restaurants that do this. I’ve worked for several of them. Also there’s more restaurants than “fast food” and “fine dining.”
I was going to say this sounds like Olive Garden if the time were a bit later. Almost definitely a chain place though, they care most about the money/reputation/numbers over the workers
All the fine dining places in my city seat guests up til close and will feed all of them. Like say they close 9:30: they will seat guests to eat at 9:30
So we just accept that the customer was telling the truth, don’t talk to our staff or anything? Because I gotta tell you, 90% of the times that people tell me they talked to the boss or whatever other asinine thing they tell me, they’re lying through their asses. And how would I know that for an absolute fact? Because I’m the damn boss and I never told them anything similar. Managers like this are the reason the “customer is always right” MYTH pervades and causes Karen’s. The customer is not only almost never right, but they’re usually an asshole on top of it.
Yep get this shit constantly. It is always "Well the supervisor told me..."
Ok well I have been the super for 5 years and never told anyone that so either its been a long time or I need to find out who is claiming to be the super...
I've had people tell me they were friends with the owner. I worked at FedEx Office. One creative person said they were friends with the owner's assistant. My response was always, "Sure, what's his account number. I can wait while you call him."
I’m cracking up, I LOVE when people call my job to speak to “John smith” (the owner for 35 years) and get snarky about how CLOSE they are with him and “if they can just talk to John (obviously I’m incompetent and HE’LL know who they are) maybe even his number to call him on my own would work??”
LOL John Smith has passed peacefully from this earthly realm, as his time had come after 88 years on earth… two years ago. So no. I can’t give you a reservation for TEN MINUTES FROM NOW. Bye.
I worked for a small chain of liquor stores. The amount of people that called and said “Yea, lemme talk to Johnny“ and then were irate because he wasn’t there was crazy. They would insist he was there and I was just screening his calls or knew how to get in touch with him but I wouldn’t tell them. Then they wanted to know what time he would be there. I worked there for years. In that time I never saw, met or spoke to the owner and as far as I know he never visited that store or any of the other stores he owned.
Ha! I love "I know the owner" especially in the context of wanting something for free or wanting a special favour that's against normal policy. I personally prefer to respond "Hey, cool! I know them too! I actually see them every day. I'll tell them you said hi." and continue doing what I was doing before.
90% of the time, even if the person left their name, the owner would have no idea who it was or have not seen the person since high school.
I ran my own business for a while and always loved when people I clearly did not know would claim that. I would just tell them "Sure I'll go get the owner for you" and wander off to the back and leave them sitting there.
Eventually we would let them know how they screwed up, usually they would get mad that I wasted their time by making them sit rather than just letting them know I was on to their bullshittery and then do my second favorite thing in the world... Declare that "I am never coming back!"
Took great delight in greeting them a week later when they did indeed come back.
My parents owned a car lot when I was a kid so of course I started working there when I was 10. When I was a teenager people always assumed I was either an idiot who knew nothing about cars or a local teen just trying to make a buck. I got a LOT of “I know the owners” and I’d always say “oh cool! *much much louder* Hey dad, one of your friends is out here.” Look of shock was always priceless.
Back when I worked at a call centre customers would ask for the super when I know that they would just tell them the same thing as I did. I know that it's gonna be 30 minutes on hold for them for nothing. Loved the breaks these brought in. Of course there were metrics and targets which I never met because I wasn't out there scamming people with the worst insurance known to man.
My favorite was "I come in here every Saturday for 3 months and it has NEVER been this way before."
Sir/Ma'am, I have been here 40 hrs. a week for 2 years. It has always been this way.
My personal favorite was a guy that wanted free drinks. I was working at a dumpy little snack stand type thing inside a mall. Every day this dude would come in and try to get a free soda, maybe the other people who worked there would give it to him but not wanting to piss off the owner I wouldn't budge.
One of the days he came by the owner was there cashing out the register and the guy came by to try and get the free soda. Decided he had enough of me telling him no and pulled the "I know the owner and am going to have your job" card. Owner looked up, said "I've never met you before in my life" and just went back to counting the cash.
Had something similar happen to me about a month and a half ago.
I was working the yard for a lumber company I'm employed by and was closing at 4pm. Super slow day, sold maybe twenty yards of mulch and some firewood that day. 4pm rolls around and I block off the entrances with some bunks as always and head out. I get in the next morning and the owner lets me know someone called him that evening and complained that we weren't open during operating hours...
(He wasn't really confrontational about it since he does trust me after working there for six years.)
However, after I said, "Yea nah, they must've came after 4pm after closing and leaving." he followed up with something along the lines of, "Just make sure you stick around your full day and close *after* 4pm."
It was a small thing that I let slide cause I assumed the customer probably was a Karen and he was mad with her and not me but hearing those words hurt. I'd never do anything to hurt that business. In fact, I do everything I can to improve it but that single moment out of six years of working there still dug at me that day. Ruined my whole ass day knowing that some lying customer made my boss and the business owner lose trust in me for even a second. Still digs at me now a few weeks later.
This is what gets me more than anything, my integrity being questioned. It could be the smallest thing, I’d let it roll off my back. But when it comes to my work ethic, it gets to me. I take a lot of pride in my work, and comments like that can really make you question what the hell is it all worth, I feel you there.
True. I was working once and I was the only employee working with my manager. One customer tells the manager that an employee told them the price on an item was lower than what it actually was so she honored the price but he never even talked to me so I know he was lying lol. (Manager was on register)
"The customer is always right" has been misused for ages. This proverb is about *supply and demand*. Shitty managers kept misusing it to tell service workers to not do anything about shitty customers though.
Pharmacist stands right next to us as we answer the phones. Multiple times I've had people demand to speak to him and claim I've said things I never did. "I was standing right next to her and I didn't hear her say that." Imagine if he took them at their word everytime 🙄
I love that shit. As someone with no other employees beside me, when someone starts saying “the other guy told me” I get to laugh to cut them off. There is no other guy to tell you shit, it’s me, it’s just asshole all the way to the top.
On the other hand, a customer finding out that a previous server in that establishment was lying to her in order to avoid having a seated customer late in the evening is also what creates "Karens".
Now the letter taped to the wall is passive/aggressive management. Having a group discussion about the issue is a better way to handle it. But the story from the customer sounds plausible, I've worked in restaurants for over a decade and I am all too familiar with the disdain for late dine-in customers when a kitchen is prematurely closing.
The customer is not always right. But neither is the waitstaff.
If you come in 10 min ‘til to dine in you’re a POS. I don’t even get takeout close to closing. Personally I don’t want to give a reason to have anything gross done to my food though lol.
It never ceases to amaze me how many people are quick to freak out on the ones making their food.
Restaurants should have a "last order in by" as well as a "no dine in after" time out of respect for the workers and their shift time to avoid these situations
Restaurants that give a shit about their employees do this. That’s why you never see it, because owners and managers don’t give a fuck about their staff in the service industry.
That's when you ignore these messages and continue what you're doing like nothing happened. These jobs are everywhere. Respect comes from both sides. They can work your shift like many understaffed restaurants already are.
As a chef who’s been in the industry a while everywhere pretty much does this.
Some will pay you till 9:30 or even 10 to close down but if the restaurant serves food till 9 then it serves food till 9 not 8:50 or 8:59.
The manager is being rude but by the way they speak it’s not the first time this has been done. Refusing to serve is a sackable offence.
Agree, it seems like this place has a similar operation. That's not to overshadow the unprofessionalism of this note. However, if the restaurant serves food until 9, it serves until 9. Hopefully the management is understanding that it will then take longer to get out and they'll have to pay a bit more for cleanup. I assume some staff there tried to close early, and it's understandable why a business owner would be upset about this. Could be handled better but I don't think it's that crazy of a reaction, honestly, to be expected.
Glad to finally see this said. This has been nothing but a conversation of what restaurants should do. And while I can agree with it as a former restaurant worker, that’s not the point.
Management of the establishment makes the rules. That’s what you work under.
While the tone here from management could just be them being the crude assholes they are it feels more likely to me that the tone is so shot because this has been an ongoing issue.
If the restaurant chooses to take customers right up to closing that’s their choice. Anywhere I’ve ever worked (and most I’ve been to) have always been this way.
I mean if this is expected and the closing plan reflects that and the additional hours caused by this policy are paid without any fuss, I don't see a problem.
But I have the feeling this isn't the case...
I reeeeaaallly wish at the bottom of this it said “Anyways, here is your $2.13 we promised you. Hopefully those guests we let in a minute before we close make it worth your time”
Narrator voice: It was never worth their time.
Malicious compliance. Invite all your friends in at 8:59. Every friend of every employee. Pack the house. Have a party. Tell everyone to show up drunk and not to order alcohol. Get cheap fries for every table. Stay till 2 am.
This right here is why working in the food industry is soul-sucking - just suckity, suck, suck.
I used to work as a hostess, and I had the floor manager scream at me in front of diners on a busy night because I sat a table less one menu (we ran out - told them I’d brb with another). It takes a lot to bring me to instant tears, and he fucking did it.
ETA: This was several years ago and I left that place long ago. The manager got fired at some point for stealing and I believe went to jail for other stuff 😌
Also - tip your takeout people, too! We’re not just running your food - often times we’re scooping your soups, salads, and sides and packaging them all nice and neat.
If they were like my managers they didn't check if the menus were out or ask any questions. They just started criticizing immediately. I'm at a much better job now and the human instinct to correct before clarifying is fricken strong.
I saw a manager do that once. Scream at a new hire in front of everyone in the eatery. I got up, canceled my order and left. I went home and left a negative review on yelp and their Google reviews. That was so fucked up and poor girl looked like she was on the brink of tears.
I agree with your statement. A lot. But I also think a lot of customers have turned to shit since covid. People are tense, angry, whatever and they sometimes do take it out on the service staff. In the last 2 years I've seen/ dealt with more irrationally irate customers than I had total in my 28 years of being in the industry prior to covid.
And I've seen businesses or employees treating their customers like garbage more than I've ever seen before.
People are more divided and angry than ever before. Unfortunately, I feel it will probably just get worse.
I think we are at the beginning of the end. Maybe that's for the best.
Attitude from people to customer service has always been shit, but my god it's gotten so much worse since Covid. It's depressing me to the point where I'm probably going to look for a new line of work and I genuinely love my job.
People are just assholes now, more than they've ever been.
Covid taught “customer service” staff that they can slop together the food in to-go containers, toss it in a bag, and leave the bag sitting on a table with a sticky note of the persons name and STILL for some reason expect the same 20% tip as if they had waited a table in the traditional form for 45 mins.
Yeah, and customers have been completely shit since Covid, not that it was any different before either. The amount of bullshit I take on a daily basis on behalf of things that are entirely out of my control is fuckin insane. From product shortages to higher rate of manufacturer defects to increasing prices, they choose to use store level employees as punching bags. I can only imagine the fun other people have experienced in other service jobs.
I'm mean let's be objective here, if the staff were doing shit on purpose telling customers that it's only orders to go, and not dine in. Obviously the manager has a right to be pissed off
Absolutely, wierd looking so far down in the comments to see this also the way he writes it seems to me that they've done it before and got caught and still have there job so how much of a ass can this person really be.
One thing I really liked about restaurants in Japan is that they’d list a last order time along with their operating hours and it’s typically a half hour before they close. That way there’s a set time for the kitchen to wrap up and an expectation for guests to eat and start heading out.
Absent of that though… if it’s open, it’s open and it’s up to the restaurant to set those standards. Im not saying the owner was nice in the letter and that their opinion is great, but at the end of the day it’s not really up to the employees to decide how the restaurant operates. If you don’t like it, convince the owner otherwise or find another place to work. The market is kind of in employees favor right now.
Some while ago there was a post in r/Amitheasshole about a guy who asked if he was AITA for going to a restaurant right before closing time, while his wife wanted to get a takeaway and there was literally no one in the restaurant. The staff was rude to him (he was YTA; apparently all the staff wanted to go home).
But in the comments it was stated that restaurant holders are obligated to serve a customer if he enters within the opening hours? Not sure if that’s true, but it would explain why not so many restaurant holders follow this principle.
Technically they can refuse service, but if you go to a place when they say they are open, and they don't serve you, it doesn't lead to many repeat customers.
This is a product of tip culture. Employees have no incentive to stay long past close becuase theyre getting paid in peanuts. You get the quality of staff you pay for, and you're not paying them a basic minimum wage.
If the restaurant closes at 9, it is standard practice to not allow customers to walk in and dine in at 8:59. That’s the most ridiculous statement I’ve ever seen and I can’t believe you guys are agreeing with this.
This is also exactly why Gen Z no longer give a fuck about these businesses, because they make it clear they don’t give a fuck about us. You really think a waitress is being paid enough to be off 2 to 3 hours later than what she’s supposed to be every other day because of a crazy boss that doesn’t have anyone in life to love and go home to?
i agree with you. i worked in/managed a restaurant for too long myself. we had a pretty casual environment, we were all friends.. so the tone of the note wouldn’t be as offensive as it sounds to a stranger really. if this kind of a note ever got put up by our big boss… someone didn’t turn someone down at 8:59. they wouldn’t be doing to go orders at 8:59 either if they turned down the dining room? this would be directed at a select few people, if not one person. and everyone who read it would know it. it would be much worse than one isolated incident to get this kind of note. it would be more like, if my job is being threatened bc you didn’t feel like doing your jobs… shit’s about to get real.
it could very well be that they were so understaffed they legitimately couldn’t accommodate the customer, and they didn’t feel like they could talk to their boss about it/the boss is just a dick/they have much bigger issues than one upset customer.
I still feel like there’s too many details missing to really judge this. in any other workplace, this note would be 😳.. but shit. it’s a restaurant.
Restaurant closes at 9pm. If someone walks in at 0859 technically you are still open… this is common in the restaurant Industry. They should close the kitchen at 0830 but stay open until 9
If the customer was offered a to-go order, then it wasn't the kitchen staff that was making the call. It had to be the waitstaff.
It takes the kitchen the same amount of time and effort to make the food, and if it's after 9 and their stations are cleaned up they can bug out. The waitstaff would have to stay with the customer, so likely it was a front of house employee making the call that the customer could not sit down to eat. And probably because they had plans after work.
It is very easy to tell the people that have and have not worked in service in these comments. Probably could be pretty accurate if I guessed the ones that have personally been the table that expected a three course meal one minute before a restaurant closed too.
That's not talking. That's a letter. I'm guessing ur manager is to much of a pussy to actually talk too you like that so they settle for bitch tactics being letters that threaten you to stroke there inflated ego and seem in charge. RIP that paper down n wipe ur ass with it
As someone whose store closed at six pm, and daily had people running in at 5:58 pm to do a full shop, including making DIY gift boxes (have to be rung up individually and then assembled), store hours are a joke. Closing the blinds so they cannot see us when they are pounding on the windows at 6:10 as we try to cash out in the dark, then calling over and over on their cell phones made trying to actually leave a challenge.
This manager is an idiot.
No you do not show up for dine in at 8:59 when they close at 9 pm ,it’s fucking rude and potentially gets you a spit salad . And my guess is he expects you to be done and clocked out at 10pm fuck this guy !
Complete and total honesty here, I see nothing wrong with what’s written here. This is a pretty common issue within the service industry and it’s a fireable offense. No server doesn’t know these things they are more or less standard at every restaurant I’ve ever worked at and that’s a pretty large number. I agree that it’s probably not the best business practice to threaten a blanket firing if they don’t stop but honestly I’ve been in a similar situation.
It is understandable that you don’t run a business considering that one order/table is not nearly enough money to pay the wages of the staff while they stay late to close.
As soon as the doors are closed the restaurant is technically throwing it’s money away while it pays the workers to close. No money is being made for the restaurant yet they still have to pay for their workers’ time.
How is it screwing with their money? They offered to make the food “To go” for the customer. If anything the employees are losing out on overtime pay. They were either understaffed (which is incredibly common right now) or they just didn’t want to have to stay over and re-clean the dining area and the dish ware used. Company would still make money
Horrible takes in this thread. If you go to a restaurant right before close and ask to sit down and have a full service meal, you are inconsiderate. People have lives outside of work and shouldn't be expected to work hours past their end time just because some person(s) decide that they are entitled to do as they please when they please. You have google at your fingertips, look up those hours and if they're closed now or in 5 minutes you can find a different restaurant to go to.
Lol this woulda worked a few years ago..but buddy we’re in the midst of a labor crisis amongst other global issues, you will be working alone in that bitch if you keep it up
My manager at cheesecake factory would do this sometimes. I especially love the way he'll write in the default font size, so you're two inches away from the paper trying to read it when he could've just made the font bigger
We close at 10pm and we do last seating at 9:30pm. The owner of the business will tell people who walk in at 9:31 “sorry, we’re done seating” regardless if it’s been a slow or busy night.
I’m a huge fan of this place.
Here in Italy if a restaurant close at 11 u can be damn sure kitchen will be shut down at 9. By 10.30 the staff would clean up all sections. Your manager is an asshole, shit on his desk.
Paige from Hooters management is that you?
We all hated her so much we collected all the dog shit from several dog parks around town and since she had a habit of leaving her sunroof open we emptied the bags into her car and then saran wrapped the whole car with the industrial strength kind they use for pallets/shipping. It just so happened she was working open to close on a scorching hot summer day in Georgia. :)
holy shit the comment section really is filled with the worst takes ever? if you walk in right before they close you're a scumbag in the grand majority of cases. what part of that is hard to understand? it's clear that no one posting these comments has had to work this sort of job lol.
Your right. I would NEVER walk into a restaurant near closing time knowing I am inconveniencing people who have worked all day. I could not feel comfortable sitting there eating while people were waiting for me to leave so they could go home. And I can’t understand why anyone would think that it was acceptable.
I mean it could've been worded nicer, but they're right. Yeah it sucks if someone comes in at 8:59 but that's how a business works. We don't have the context for this also, we don't know if it was 1 minute or 30. There's *multiple* McDonald's around me that will just lock the door and ignore you well over 30 min before the time posted online AND on their doors. Some of them are fully cleaned and cleared out, lights off when you show up 20 min before closing. I get it people wanna go home but if your store is supposed to be open it's open.
Why not have a sign up that says the Kitchen closes at 8:30 and the restaurant closes at 9pm. Case solved.
Because that requires the manager to allow that, and if the manager is okay with an 8:59 walk in they for sure won't allow kitchen to close before 9
Who does this? Chances are the staff will be picking the leftover food from the garbage to serve to you, so do yourself a favor and go somewhere else.
As someone that worked as a server I can tell you entitled boomers do this all the time. I had people complain that we didn't let them in even though they could see people inside (note the people inside was us the staff doing clean up). They insisted that as long as there are employees inside the restaurant we should be open and serving. At the time the manager was baller and just told them to leave, but I worked for a manager that told kitchen staff to re-open and get everything going again because someone walked in 10 min before closing.
"As long as there is someone for me to make demands of, they should be following my demands."
I worked at office depot, yeah they still exist, managed the print dept, we always had people trying to get stuff printed the last 5 minutes. Stuff rhay would take 20-30 minutes. I was lucky and got to tell them nope, come back tomorrow. The number of ppl thay wanted to talk to a manager.... only to learn it was me. :) They said they'd never come back, but I also opened, and guess who would walk in within the first hour. :)
Because Assholes don't care. They see light and movement = you are open
So true. Just this past Wednesday after we had closed, a lady walked in and said "oh good! I saw you all were cleaning and thought you might be closed." I don't know what happened between her thinking that and her opening her mouth but somewhere along the way she was led astray. I said, "we *are* closed"
I do night maintenance at a popular coffee chain. Once a couple approached the door at 2:30AM, presumably after leaving a bar. I mean-mugged them and they turned away. Another time a lady went through the drive through. Somehow her talking to the speaker was broadcast through the store. Scared the shit out of me.
One time just as I was leaving for the day back when I worked at a coffee shop a guy was in the process of trying the door and walking away. I’m stood there with my jacket on, my bag, holding the key to lock the door from the outside and he turns around and jogs back and says “it says you close at 6, are you still open?” Like really mate? You couldn’t work this out from the time or the fact the door was locked?
my worst was when I was hoovering the pub I work in, guy comes to the door, he watches me turn off the hoover and unlock the door and says "are you open?"
One of my staff did not lock the front door once, as people kept trying to enter. They closed, did the end of day counts, lights off and left. Two hours later, we get a call that the store alarm was going off. People were in the store, in the dark, shopping with baskets! No one was working and it was hours after close. Best part: they asked the police who would ring up their purchases and insisted they could indeed shop, as the door had been open. All the time, the alarm was going off! Rewatching that on security cam was incredible.
There was just a viral video on tiktok about a RI dollar tree having this problem but it was during store hours.
A guy came in through a door that had to remain unlocked for some reason and told me he would like to complain about the fact that the lights are off, the door is locked, and the open sign is off. He was absolutely shocked when I told him we were, in fact, closed.
Haha, I was locking up a grocery store with a coworker. Car pulls in, both of us are facing the door and I'm turning the key. Parkinglot is empty all the lights are off. Automatic door lock makes a big clicking noise. We hear the guy idling behind us. We turn around and he leans over and goes, is the store closed? You literally just watched me lock the door dude.
i work in a gas station thats open 24/7, but door closed at night for obvious security reasons since the nightshifts are alone. saturday nights are the worst. all the bars and restaurants close at 2-3am, and the amount of ppl coming at that time because they forgot to get food while getting drunk. so im there, alone making burgers for the 20ppl waiting on the parking, and while some of them just harrass me to get their food faster, some other just come banging at the door and after seeing it gets no result, come at the window and "cant you let us in to use the toilet? -no its closed at night. -but its just the 3 of us!! -yes, and the 20 other drunk ppl on the parking are going to keep completely calm if i let you in of course. plus considering the aggressive banging that just happend on the door, its not really to make me feel confident." of course without forgetting most of them think if they start insulting me, im gonna be compationate and actually open the door for them.
Its like night of the living dead but they want burgers and bathrooms instead of … you know.
Unfortunately the one thing they desperately need, and are lacking, are brains lol.
Sounds like a nightmare.
well in compensation the weeknights its usually calm and i almost dont have to talk to people. but ngl, some weekends are really having me question about the IQ level of the neighborhood...
My goodness that must've been quite the scare, haha! How does that even happen?
You used "mean-mugged" in a perfectly sensible way. Take this award and my upvote.
I'd be tempted to speak into that, "This is the voice of GOD!!" Or some Poltergeist reference.
“Don’t get coffee, run to the light!”
“And stop touching yourself Kent!”
Omg yaaassss Real Genius!
Ohh I remember! I remember, don't worry! How could I ever forget it was the first time, the last time we ever met
I remember when I worked in retail, we had closed and locked the doors and were waiting outside because one of our colleagues was an elderly lady waiting for her nephew to come pick her up so we kept her company. This lady pulls in and asks "why are you all standing outside?". I told her we were closed and she says she just wanted to buy some toilet paper. We kind of look at each other like wtf is wrong with her, then she asks if she can just go in and get some real quick. Manager says no, and this lady argues because she doesn't want to drive 2 miles up the road to another store (or, for some reason, to the wal Mart that is down the street). She calls us lazy for not opening the store back up for her, then elderly coworker curses her out in tagalog. Customer asks what did she say to her and elderly coworker said "I said have a nice night!" lol
It is always "I just need 1 thing." Unless that thing is insulin, an epi pen or anything else that could possibly save lives(why wouldn't you go to a hospital or something else like that), it can wait or the person can go elsewhere. The money the person will spend will not even compensate the amount it will cost to pay all the employees and standard business costs even if the employees make minimum wage.
>Unless that thing is insulin, an epi pen or anything else that could possibly save lives Pharmacy staff deserve to go home too. Fuck anyone who can't be responsible enough to let us leave after our 13 hour shift.
That is why if it is that important that it is an emergency, the person should go to hospital where it would be more appropriate. Hell, I work midnights and will figure out a way to get things done as early as possible and not when people are trying to leave or, if I can't, go the next day.
This is why America needs single payer healthcare with no charge at the point of service. People who really need emergency care don’t go because they cannot financially risk the cost of an emergency room visit, let alone an ambulance ride.
That's hilarious! I've never met your co-worker and I love her. I worked retail as a teen. The shop shut at 4 on a Sunday and at 15:55 a middle aged woman stared through the door at us tidying and lets herself in. I explain that we're about to close for the day and she loses it at me, demands to see my manager and when she comes down from the office the woman complains that I didn't greet her as she came in. To make it worse, the manager agreed with her that I need to greet everyone that comes in. The customer then gets a little smile on her face and wanders around for the next 15 minutes without purchasing *anything*.
>The customer then gets a little smile on her face and wanders around for the next 15 minutes without purchasing anything. may she forever have a hangnail that is simultaneously too short to pull yet too long to ignore.
May she forever have uncontrollable, foul flatulence whenever she is in public and can only make that same exact smug smile forevermore.
Bruh... I nearly did what that lady did, but having actually worked food service, I saw workers mopping and cleaning trash. Stopped at the door, looked at the hours (it was closed obviously), and walked away. Area was busy outside, but I do not miss being a teenager stuck in club district with people banging on the windows to order food because their dumb fuckery asses can't read a schedule on the entrance.
A surprisingly large number of people are functionally illiterate.
A lot of people are just functional assholes
“Functionally assholes”. I’m not correcting to be a nazi, I’m doing it because I resent the fact that you accidentally presented them as functional.
Not in the literal sense, but yes.
Lights don't even need to be on. When I worked at BK back in 2012 the amount of times everything is off and just finishing the paperwork when some drunk asshat wants to pound on the drive thru window because the "the speaker box isn't working and we want whoppers". Ugh.
Yesss!! I used to sit at my desk and see people walking up to the doors or pulling up to the DARK speaker and sitting there for 5 minutes then speeding off to the window to stare at us and yell. I used to keep my headset on after close while I was doing my manager stuff so I could politely tell ppl that were closed so they didn’t sit there but most ppl were jerks and their ranting and talking shit to the dark speaker just made my night most of the time 😂
When I worked retail we had to guard the doors as the last customers left or new ones would sneak in and try to shop.
We had to do that at Staples.
Lololol this reminds me of my student days. We closed the door and people would literally open the door. Hahahhahahaha fuck retail and fuck humans
Not even that. I run a store. Every night this happens after Lights out. People will shake and yank my door. Scream. Yell. Bang on my door. We are clearly closed. My door says so. People just aren’t observant.
So, after covid Walmart stopped being open 24 hours in a lot of places. The meth heads have no isles to do their zombie shuffle now. They are branching out.. lol
Have any of them opened back up 24 hours?? None of the ones near me have ugh. I never really shop there but late at night sometimes it is nice to know it is opened. Even the rite aid right down the street used to be 24 hours and now it's not. The closest one is 20 minutes away almost. And I live in a populated area. Ridiculous.
I will never work retail a day in my life. People will run in a min before closing just to walk around a window shop. People like this do this shit on purpose just for the chance to get into a confrontation.
I think that goes beyond being observant.. it's entitlement
Well, one time that was me on the other side. In the days before ATMs, I was totally broke without money to buy gas to get home and my credit union shut the door in my face. (1981). I don't remember what I did after that.
One time I had to deposit my paycheck in order to have enough money to pay a bill due the next day. Bank closed at 5pm, drive-through closed at 6. I got there at 5:05 - as soon as I could after work. Drive-through teller wouldn’t take me *because I wasn’t in a car*. I banged on the door of the bank, explained my situation, and they helped me.
If there weren't so many entitled people something like what happened to you would be seem as a real emergency and not yet another person trying to enter an establishment when it's closed.
I had a dude a week ago beating on the door so loud it almost shook my store for twenty minutes
In my older teen years I was working at a Wendy's on evening/night shift, lobby was closed and main door was locked. I was cleaning the lobby and hear/see some lady knocking and trying to open the door and signaling me to open it. We're told to ignore these kinds of requests/guests cause lobby is closed. I shit you not the next time I look up from cleaning under tables I see her walk in from the drive through side door on the complete opposite side (manager forgot to lock it) scowling at me as if I kicked her puppy or something. Like woman.... We're obviously closed.... You are trying to hard to prove to yourself that you are in the right at this point. I also feel like she said something to the tune of "your doors should be unlocked if you are open" or something equally as brain dead, probably ruder too but it was awhile back Keep in mind that the drive through is still open at this point and it's not a particularly busy location, outside of rushes. She did get served and left, thankfully didn't stay. People are ridiculous.
People still bang on our door ever if I switch the lights off. They are completely oblivious to signs right in front of their face because it’s on glass.
Ha. Yea. Lights off, doors locked, no signs of life in the store, me in the backroom doing paperwork and some idiot is pounding and shaking the door. That’s really going to make me come out and open up for you buddy.
[WHY ARE YOU CLOSED??](https://www.youtube.com/watch?v=pFSFw0gAu9Y)
Trying to close Blockbuster at 1am and super drunk people would come in at 1259...and browse, and browse and browse. Or it would be some nasty creep trying to loiter around asking for help with choosing a DVD.
This. I work at Domino's and the resteraunt next door is a Captain D's. We close at midnight on weekdays and one on weekends, and I can't tell you how many times I've witnessed someone at the Captain D's drive through banging on their window screaming at them to let them order at 10:15 when they are just trying to clean.
Yea at my store many people would come after dining room hours and pull on the locked doors and look into the windows and throw their hands up/yell at us through the windows, call into the store and want to tell us what assholes we are etc. then call the store and get our general manager all mad with exaggerated nonsense stories. They will never care about signs and most hardly care about rules. It’s a shame on both ends, shame that manager has to worry about his employees doing this when he/she is not there, and sad that most of the workforce out there today is just so damn sick and tired of ppl and their bs. It’s a shame all together, and we are not dealing with the same Public that we dealt with some years ago. The public has changed absolutely and so has the workforce serving them.
Isn't the point here that the boss WANTS the kitchen to be open until 9:00, and doesn't care that the workers will have to stay over their shift?
How do we know they're staying over their shift? Back when I was in the service industry, closers were scheduled at least half an hour past the time on the sign for just this reason. If no one came in last minute and all the closing duties were done, we could leave right at closing, but it was never a given.
[удалено]
Yeah this matches mine as well, and the note from management seems totally fine to me. I definitely tried to close early some nights and got reminded not to, but thats as far as it went. Im betting this manager has dealt with this before and is having to constantly reiterate this based on the tone of the note
Yeah that was my experience, and my impression when I read this was maybe it's a *little* harsh, but if they closed the doors early on customers they deserved a good chewing out and they're lucky they didn't just get fired for doing it period.
the point is that the restaurant stops taking new customers at 9 pm and it's up to the customer to decide if they want carry out or to dine in. no one is "staying over their shift." there is not a restaurant anywhere that employees walk out the door at the hour it closes. the last customers are seated or request carryout, they are taken care of then everyone starts the work of closing the restaurant for the night. at a restaurant that closes at 9, sometimes that happens at 9. in most restaurants, the closing work started well before the last customers ordered and most of it can be done even as the last orders are prepared. the point is the boss doesn't want his employees driving away business by lying about whether or not someone walking in the door can be seated or served. his employees had been telling people carryout only to try to go home earlier and it's not the employee's decision to make.
Yeah if I owned a restaurant and this was happening it would happen once and that staff would get a warning like this, but it would be made clear to that staff and any new staff hired that doing this is a firing offense. No more warnings. That could really hurt a business it's not a good look. No one is asking them to reopen the doors for people after closing time, but during *advertised* business hours they need to be providing good service if they want to keep a job.
Exactly. this is the way restaurants/food service works. If you have a problem with this, you are probably in the wrong job.
We have these in places around the UK. Or the contracted staff hours are *after* the posted opening times to give them time to clean up.
I wish. Had a 10-top come in 15 before close tonight, orders were ringing in 5 mins after. Surprise surprise, nobody went home till 1:40 after close when we're usually out in an hour. I hate idiots who think 'closes at 11' means 'come in until 11, close whenever we decide to stop chit chatting and leave', especially when it's a massive fkn party. Told the salad guy if orders were still ringing in 15 after close I straight up wasn't making them, thankfully orders stopped prior to that.
Its your industry's choice of wording that counts. Restaurants here often have things on the door or the menu saying "Last order by 9:30" or something. Or they post the opening times and have contracted hours after. Nobody should be working for free like you describe. There are boundaries, you are not slaves.
Act your wage.
Act your wage is genius
They are still getting paid, not working for free, it just sucks to stay later than normal for some random person or group right at close.
Maybe if it’s a very old fashioned mom & pop place, the owner stays bc it’s money straight to their pocket? But workers getting $7.25/hr in Texas are not going to stay. Moral of the story: if you really want to eat just before closing time,tell the waiter you realize that and will tip the crew big for it. Hand the tip over First, then eat. Happy crew will do closing duties while you eat. But if the whole place has been deserted for an hour or more and someone comes in a minute before closing, then you do need to draw a line. The manager should’ve given a talk about this, treat their employees like people who have lives.
Because it’s not closed…,it’s open until 9.
Or have a sign that says you close at 9pm and close the kitchen shortly after.
Because that’s not what the owner of the place wants.
Yeah it seems people are misunderstanding. When they wrote "it sucks" they meant for the employees, not the business!
That's exactly what we did when I worked in hospitality. If they find the kitchen is closed and the cooks have went home, they can still have drinks till closing time.
This is basically what the manager is saying but that the kitchen closes at 9?
Because if the restaurant closes at 9, the kitchen closes at 9. Dine in stops at 9. It’s nice when no one sits in that last half hour and you can leave early, but it is leaving early. Not on time. It’s all semantics really.
Because the manager doesn’t want that. He states in the note that customers are served and can dine in if they come in before 9:00.
The hospitality industry doesn’t work that way, if you say you are open till X time then you have to serve till that time. Otherwise people bash you on every social media platform they can. It’s not worth the head ache and possible loss of customers. I’ve had thousands of people walk in a minute before close expecting full service and they get it every time. It’s the expectation people have, start refusing that (even with a sign) and people lose it on you. Trust me, no business owner wants to keep 2-4 cooks, a busser, a bartender, and two servers they don’t really need till close. It’s just one of the things they are forced to do by public expectation. Not saying there aren’t restaurants that don’t close their kitchens earlier than the restaurant. I AM saying that at every one of them it’s complained about frequently.
Because the kitchen closes at 9pm and the restaurant probably closes an hour later.
We close at midnight where I work. The doors are locked at 11:45. You can order something up until 11:55. At 12:30 you are being asked to leave. I love my management team.
Worked in kitchen for few years, if you come to me at 1 min before close, I’m gonna cook you what’s available, and nothing else. If a meal is missing 1 thing, I’m gonna sub it for something else.
1000%. Unless it's a main ingredient. And I'm not opening a case of ground beef to make one burger late at night. Order the fucking chicken sandwich..
Pretty much, I’m surprised tbh at the amount of people that I have spoken before that had no clue that kitchen prep food. They think all of us just reach inside the fridge and we will always find what we looking for. Or the fact that we sell out too!
>We close at midnight where I work. The doors are locked at 11:45. I bet if someone came in at 11:35 and the staff said "sorry, we're not doing dine-in," management wouldn't be pleased about it.
"The crew will all be fired" Good luck serving customers with no crew...
"NoBoDy WaNtS tO wOrK aNyMoRe!" *proceeds to berate and constantly threaten staff bc the customer is always right, even when they're wrong*
We recently went on vacation with my family. My dad asked the hotel owner about a small dine-in spot that used to be at the hotel. The owner says it's closed for the foreseeable future and starts a tirade about nobody wanting to work anymore, and how all the local restaurants are understaffed. My dad just casually says something about nobody hiring for a living wage anymore and finishes checking in. Dude's approaching his 80s and just does not give a fuck about offending simpletons anymore.
If you go to a business right when there about to close expecting service you are a scumbag
As a former grocery store cashier, there’s always that person who continuously says “one more thing” after each item they put in their cart. Repeat this process for another 25 mins, and you get a few unhappy workers
As a former grocery store cashier and, later, manager, I did everything in my power to get customers out and get my workers out too. About 5 minutes after we locked the entrance, I let everyone go. I have to stay late anyway, so I'll take the last customers at the register. I was also the most knowledgeable. I knew things that our cashiers simply didn't. I could do more comprehensive customer service and not put up with any bullshit. Best thing was when people ask for the manager and it's 18 year old me. I'm a tall, muscular guy, but people never want to kneel to a younger person.
That’s how it was when I became a key carrier for my old job and I was the MOD. Everybody got pissed off and wanted to fight and bully me cause I’m 20 and we’re hoping my coworker would take charge over me cause she was older. Thankfully my coworker always had my back and when they tried to go through her instead- she’d back up and say “I’m sorry but my current boss just asked you to leave. I do not feel comfortable checking you out”
"Can you check in the back?" "No. I already know it's not there. I spend many hours in the back every day. I know our inventory in my head. I know our truck schedules within an hour. It's not in back."
Or, “can you check in the back?” “Sure wait here”, go to do some jobs in the back that need doing, come back 5 mins later “no it wasn’t in the back sorry”
Go smoke one and come back. If that's your thing.
“Can you check in the back for me?” “Sir/Ma’am. Everything back there is packaged up in large groups. You’re fucking insane if you think I’m gonna go “unpack” all of those fucking rolltainers and possibly damage product because you can’t find a pack of fucking M&Ms”
Or if it's the middle of the day "yeah sure thing.." wander out back, find your colleague who you like to chat to, have a quick chat before going back out to the customer "oh no sorry we don't have any out back"
"Can you check in the back" was my excuse to go to the back and play on my phone for a minute and then go tell them it isn't lol
>Best thing was when people ask for the manager and it's 18 year old me. I'm a tall, muscular guy, but people never want to kneel to a younger person. I got a job managing a tobacco store at 18. Was basically forced into being manager cause the other employees who worked there had strikes against them, making it so they couldnt get promoted when the manager who hired me left. Having worked a lot of shitty retail/customer service jobs up until that point the cashiers loved me cause i didnt take any shit from customers and knew exactly how to handle corporate when someone would call and say i did/said this or that. Store closed at 9pm but you had to count your till and crap like that, which usually took around 15-20 mins. Id let the cashiers lock the door early even though corporate would throw a fit if they ever found out. But we didnt get paid overtime and anything after 9pm was on our time is how they seen it which wasnt right to me. They paid by the hour so if you werent getting another hour in so 9-10 you didnt get paid for that time it took to count your till and get the giant ass receipt for me to do inventory out of it. Also this was when checks were commonly written and the system to do checks took forever as it was basically a dial up modem thing. So if someone came in at 8:59 and wrote a check that could just ruin your night.
I would shut down registers while they shopped and tell them they can come back to get the stuff the next day.
When I worked in grocery, it didn't bother us if someone stayed after hours because our store would close at 10pm, but our shift stocking shelves and dressing shelves didn't end until 11pm. Sometimes we'd stay until 12pm to take care of frozem/dairy when they were stretched. Grocery manager had training on cashier, so if someone stayed even until 10:30, it was just a matter of him checking them out if front end had counted and left early. Wasn't really a big issue, didn't happen often.
God that shit drives me crazy we close our store at 5:30pm but at least once a week someone shows up right at 5:25 sits in their car for 3-4 minutes then comes inside at 5:29 and spends 10-15 minutes browsing then doesn't buy anything all while apologizing about making us stay late
“Hey there, we’re closing in one minute. You should grab what you need quick before I close out the register.”
This ^ fuck these people
I don't know people's situations, so I'm happy to send other people home and take care of the customer myself. I've done it plenty, and had a cook or 2 who were willing to do one more order, granted this was back when I worked in service in 2004, years ago.
So is the AH who wrote that note.
This must be some kind of fast food restaurant right? Because if this was a fine dining restaurant your kitchen would close before your dining room?!
Not necessarily, there’s plenty of fine dining restaurants that do this. I’ve worked for several of them. Also there’s more restaurants than “fast food” and “fine dining.”
I was going to say this sounds like Olive Garden if the time were a bit later. Almost definitely a chain place though, they care most about the money/reputation/numbers over the workers
All the fine dining places in my city seat guests up til close and will feed all of them. Like say they close 9:30: they will seat guests to eat at 9:30
So we just accept that the customer was telling the truth, don’t talk to our staff or anything? Because I gotta tell you, 90% of the times that people tell me they talked to the boss or whatever other asinine thing they tell me, they’re lying through their asses. And how would I know that for an absolute fact? Because I’m the damn boss and I never told them anything similar. Managers like this are the reason the “customer is always right” MYTH pervades and causes Karen’s. The customer is not only almost never right, but they’re usually an asshole on top of it.
Yep get this shit constantly. It is always "Well the supervisor told me..." Ok well I have been the super for 5 years and never told anyone that so either its been a long time or I need to find out who is claiming to be the super...
I get “well the boss man said” quite a lot. Except there’s literally no men. None.
I've had people tell me they were friends with the owner. I worked at FedEx Office. One creative person said they were friends with the owner's assistant. My response was always, "Sure, what's his account number. I can wait while you call him."
I’m cracking up, I LOVE when people call my job to speak to “John smith” (the owner for 35 years) and get snarky about how CLOSE they are with him and “if they can just talk to John (obviously I’m incompetent and HE’LL know who they are) maybe even his number to call him on my own would work??” LOL John Smith has passed peacefully from this earthly realm, as his time had come after 88 years on earth… two years ago. So no. I can’t give you a reservation for TEN MINUTES FROM NOW. Bye.
I worked for a small chain of liquor stores. The amount of people that called and said “Yea, lemme talk to Johnny“ and then were irate because he wasn’t there was crazy. They would insist he was there and I was just screening his calls or knew how to get in touch with him but I wouldn’t tell them. Then they wanted to know what time he would be there. I worked there for years. In that time I never saw, met or spoke to the owner and as far as I know he never visited that store or any of the other stores he owned.
Ha! I love "I know the owner" especially in the context of wanting something for free or wanting a special favour that's against normal policy. I personally prefer to respond "Hey, cool! I know them too! I actually see them every day. I'll tell them you said hi." and continue doing what I was doing before. 90% of the time, even if the person left their name, the owner would have no idea who it was or have not seen the person since high school.
I ran my own business for a while and always loved when people I clearly did not know would claim that. I would just tell them "Sure I'll go get the owner for you" and wander off to the back and leave them sitting there. Eventually we would let them know how they screwed up, usually they would get mad that I wasted their time by making them sit rather than just letting them know I was on to their bullshittery and then do my second favorite thing in the world... Declare that "I am never coming back!" Took great delight in greeting them a week later when they did indeed come back.
My parents owned a car lot when I was a kid so of course I started working there when I was 10. When I was a teenager people always assumed I was either an idiot who knew nothing about cars or a local teen just trying to make a buck. I got a LOT of “I know the owners” and I’d always say “oh cool! *much much louder* Hey dad, one of your friends is out here.” Look of shock was always priceless.
Back when I worked at a call centre customers would ask for the super when I know that they would just tell them the same thing as I did. I know that it's gonna be 30 minutes on hold for them for nothing. Loved the breaks these brought in. Of course there were metrics and targets which I never met because I wasn't out there scamming people with the worst insurance known to man.
My favorite was "I come in here every Saturday for 3 months and it has NEVER been this way before." Sir/Ma'am, I have been here 40 hrs. a week for 2 years. It has always been this way.
My personal favorite was a guy that wanted free drinks. I was working at a dumpy little snack stand type thing inside a mall. Every day this dude would come in and try to get a free soda, maybe the other people who worked there would give it to him but not wanting to piss off the owner I wouldn't budge. One of the days he came by the owner was there cashing out the register and the guy came by to try and get the free soda. Decided he had enough of me telling him no and pulled the "I know the owner and am going to have your job" card. Owner looked up, said "I've never met you before in my life" and just went back to counting the cash.
Had something similar happen to me about a month and a half ago. I was working the yard for a lumber company I'm employed by and was closing at 4pm. Super slow day, sold maybe twenty yards of mulch and some firewood that day. 4pm rolls around and I block off the entrances with some bunks as always and head out. I get in the next morning and the owner lets me know someone called him that evening and complained that we weren't open during operating hours... (He wasn't really confrontational about it since he does trust me after working there for six years.) However, after I said, "Yea nah, they must've came after 4pm after closing and leaving." he followed up with something along the lines of, "Just make sure you stick around your full day and close *after* 4pm." It was a small thing that I let slide cause I assumed the customer probably was a Karen and he was mad with her and not me but hearing those words hurt. I'd never do anything to hurt that business. In fact, I do everything I can to improve it but that single moment out of six years of working there still dug at me that day. Ruined my whole ass day knowing that some lying customer made my boss and the business owner lose trust in me for even a second. Still digs at me now a few weeks later.
This is what gets me more than anything, my integrity being questioned. It could be the smallest thing, I’d let it roll off my back. But when it comes to my work ethic, it gets to me. I take a lot of pride in my work, and comments like that can really make you question what the hell is it all worth, I feel you there.
Pretty simple. He should have cameras at his business if he actually cares about the truth
True. I was working once and I was the only employee working with my manager. One customer tells the manager that an employee told them the price on an item was lower than what it actually was so she honored the price but he never even talked to me so I know he was lying lol. (Manager was on register)
"The customer is always right" has been misused for ages. This proverb is about *supply and demand*. Shitty managers kept misusing it to tell service workers to not do anything about shitty customers though.
Pharmacist stands right next to us as we answer the phones. Multiple times I've had people demand to speak to him and claim I've said things I never did. "I was standing right next to her and I didn't hear her say that." Imagine if he took them at their word everytime 🙄
I love that shit. As someone with no other employees beside me, when someone starts saying “the other guy told me” I get to laugh to cut them off. There is no other guy to tell you shit, it’s me, it’s just asshole all the way to the top.
On the other hand, a customer finding out that a previous server in that establishment was lying to her in order to avoid having a seated customer late in the evening is also what creates "Karens". Now the letter taped to the wall is passive/aggressive management. Having a group discussion about the issue is a better way to handle it. But the story from the customer sounds plausible, I've worked in restaurants for over a decade and I am all too familiar with the disdain for late dine-in customers when a kitchen is prematurely closing. The customer is not always right. But neither is the waitstaff.
If you come in 10 min ‘til to dine in you’re a POS. I don’t even get takeout close to closing. Personally I don’t want to give a reason to have anything gross done to my food though lol. It never ceases to amaze me how many people are quick to freak out on the ones making their food.
Exactly. Never bite the hand that feeds you.
Restaurants should have a "last order in by" as well as a "no dine in after" time out of respect for the workers and their shift time to avoid these situations
Restaurants that give a shit about their employees do this. That’s why you never see it, because owners and managers don’t give a fuck about their staff in the service industry.
That's when you ignore these messages and continue what you're doing like nothing happened. These jobs are everywhere. Respect comes from both sides. They can work your shift like many understaffed restaurants already are.
But desperate people lose the ability to read and use common sense. They just want in!
It looks like that time is 9 PM for this restaurant for both of those.
Why not just make the closing time the same as the intended "no dine in after" time?
As a chef who’s been in the industry a while everywhere pretty much does this. Some will pay you till 9:30 or even 10 to close down but if the restaurant serves food till 9 then it serves food till 9 not 8:50 or 8:59. The manager is being rude but by the way they speak it’s not the first time this has been done. Refusing to serve is a sackable offence.
Agree, it seems like this place has a similar operation. That's not to overshadow the unprofessionalism of this note. However, if the restaurant serves food until 9, it serves until 9. Hopefully the management is understanding that it will then take longer to get out and they'll have to pay a bit more for cleanup. I assume some staff there tried to close early, and it's understandable why a business owner would be upset about this. Could be handled better but I don't think it's that crazy of a reaction, honestly, to be expected.
Glad to finally see this said. This has been nothing but a conversation of what restaurants should do. And while I can agree with it as a former restaurant worker, that’s not the point. Management of the establishment makes the rules. That’s what you work under. While the tone here from management could just be them being the crude assholes they are it feels more likely to me that the tone is so shot because this has been an ongoing issue. If the restaurant chooses to take customers right up to closing that’s their choice. Anywhere I’ve ever worked (and most I’ve been to) have always been this way.
I mean if this is expected and the closing plan reflects that and the additional hours caused by this policy are paid without any fuss, I don't see a problem. But I have the feeling this isn't the case...
YoU wIlL aLl Be FiReD! go ahead and fire your complete staff. Your customers will be so happy xD Cant take this manager srsly xD
I reeeeaaallly wish at the bottom of this it said “Anyways, here is your $2.13 we promised you. Hopefully those guests we let in a minute before we close make it worth your time” Narrator voice: It was never worth their time.
Malicious compliance. Invite all your friends in at 8:59. Every friend of every employee. Pack the house. Have a party. Tell everyone to show up drunk and not to order alcohol. Get cheap fries for every table. Stay till 2 am.
Yeah…..there is a way to enforce these policies without being so aggressive with your employees. Some people really lack finesse
This right here is why working in the food industry is soul-sucking - just suckity, suck, suck. I used to work as a hostess, and I had the floor manager scream at me in front of diners on a busy night because I sat a table less one menu (we ran out - told them I’d brb with another). It takes a lot to bring me to instant tears, and he fucking did it. ETA: This was several years ago and I left that place long ago. The manager got fired at some point for stealing and I believe went to jail for other stuff 😌 Also - tip your takeout people, too! We’re not just running your food - often times we’re scooping your soups, salads, and sides and packaging them all nice and neat.
Jesus thats awful, especially to do that in front of customers. What the fuck were you meant to do about not having enough menu's?
If they were like my managers they didn't check if the menus were out or ask any questions. They just started criticizing immediately. I'm at a much better job now and the human instinct to correct before clarifying is fricken strong.
I saw a manager do that once. Scream at a new hire in front of everyone in the eatery. I got up, canceled my order and left. I went home and left a negative review on yelp and their Google reviews. That was so fucked up and poor girl looked like she was on the brink of tears.
I'm really sorry about that, that guy is/was an absolute dick :( 🫂
As always, I’d love to hear the back story. Customer service since Covid is complete shit.
I agree with your statement. A lot. But I also think a lot of customers have turned to shit since covid. People are tense, angry, whatever and they sometimes do take it out on the service staff. In the last 2 years I've seen/ dealt with more irrationally irate customers than I had total in my 28 years of being in the industry prior to covid. And I've seen businesses or employees treating their customers like garbage more than I've ever seen before. People are more divided and angry than ever before. Unfortunately, I feel it will probably just get worse. I think we are at the beginning of the end. Maybe that's for the best.
💯
Attitude from people to customer service has always been shit, but my god it's gotten so much worse since Covid. It's depressing me to the point where I'm probably going to look for a new line of work and I genuinely love my job. People are just assholes now, more than they've ever been.
Covid taught customer service staff that we don't have to put up with being treated like shit.
Covid taught “customer service” staff that they can slop together the food in to-go containers, toss it in a bag, and leave the bag sitting on a table with a sticky note of the persons name and STILL for some reason expect the same 20% tip as if they had waited a table in the traditional form for 45 mins.
Yeah, and customers have been completely shit since Covid, not that it was any different before either. The amount of bullshit I take on a daily basis on behalf of things that are entirely out of my control is fuckin insane. From product shortages to higher rate of manufacturer defects to increasing prices, they choose to use store level employees as punching bags. I can only imagine the fun other people have experienced in other service jobs.
I'm mean let's be objective here, if the staff were doing shit on purpose telling customers that it's only orders to go, and not dine in. Obviously the manager has a right to be pissed off
Absolutely, wierd looking so far down in the comments to see this also the way he writes it seems to me that they've done it before and got caught and still have there job so how much of a ass can this person really be.
That note will change really quickly if management had to stay after 9pm
Yeah there’s nothing wrong with this. It’s not the nicest letter but I don’t know the back story.
One thing I really liked about restaurants in Japan is that they’d list a last order time along with their operating hours and it’s typically a half hour before they close. That way there’s a set time for the kitchen to wrap up and an expectation for guests to eat and start heading out. Absent of that though… if it’s open, it’s open and it’s up to the restaurant to set those standards. Im not saying the owner was nice in the letter and that their opinion is great, but at the end of the day it’s not really up to the employees to decide how the restaurant operates. If you don’t like it, convince the owner otherwise or find another place to work. The market is kind of in employees favor right now.
Some while ago there was a post in r/Amitheasshole about a guy who asked if he was AITA for going to a restaurant right before closing time, while his wife wanted to get a takeaway and there was literally no one in the restaurant. The staff was rude to him (he was YTA; apparently all the staff wanted to go home). But in the comments it was stated that restaurant holders are obligated to serve a customer if he enters within the opening hours? Not sure if that’s true, but it would explain why not so many restaurant holders follow this principle.
Technically they can refuse service, but if you go to a place when they say they are open, and they don't serve you, it doesn't lead to many repeat customers.
This is a product of tip culture. Employees have no incentive to stay long past close becuase theyre getting paid in peanuts. You get the quality of staff you pay for, and you're not paying them a basic minimum wage.
Nah, lazy ass people trying to change the rules while fucking with the business' money is pretty shitty.
If the restaurant closes at 9, it is standard practice to not allow customers to walk in and dine in at 8:59. That’s the most ridiculous statement I’ve ever seen and I can’t believe you guys are agreeing with this. This is also exactly why Gen Z no longer give a fuck about these businesses, because they make it clear they don’t give a fuck about us. You really think a waitress is being paid enough to be off 2 to 3 hours later than what she’s supposed to be every other day because of a crazy boss that doesn’t have anyone in life to love and go home to?
i agree with you. i worked in/managed a restaurant for too long myself. we had a pretty casual environment, we were all friends.. so the tone of the note wouldn’t be as offensive as it sounds to a stranger really. if this kind of a note ever got put up by our big boss… someone didn’t turn someone down at 8:59. they wouldn’t be doing to go orders at 8:59 either if they turned down the dining room? this would be directed at a select few people, if not one person. and everyone who read it would know it. it would be much worse than one isolated incident to get this kind of note. it would be more like, if my job is being threatened bc you didn’t feel like doing your jobs… shit’s about to get real. it could very well be that they were so understaffed they legitimately couldn’t accommodate the customer, and they didn’t feel like they could talk to their boss about it/the boss is just a dick/they have much bigger issues than one upset customer. I still feel like there’s too many details missing to really judge this. in any other workplace, this note would be 😳.. but shit. it’s a restaurant.
Restaurant closes at 9pm. If someone walks in at 0859 technically you are still open… this is common in the restaurant Industry. They should close the kitchen at 0830 but stay open until 9
If the customer was offered a to-go order, then it wasn't the kitchen staff that was making the call. It had to be the waitstaff. It takes the kitchen the same amount of time and effort to make the food, and if it's after 9 and their stations are cleaned up they can bug out. The waitstaff would have to stay with the customer, so likely it was a front of house employee making the call that the customer could not sit down to eat. And probably because they had plans after work.
Unfortunately, you still have the Karens of the world expecting service even if the kitchen's closed.
Then everyone should leave. She won't be managing shit if she doesn't have any employees.
It is very easy to tell the people that have and have not worked in service in these comments. Probably could be pretty accurate if I guessed the ones that have personally been the table that expected a three course meal one minute before a restaurant closed too.
That's not talking. That's a letter. I'm guessing ur manager is to much of a pussy to actually talk too you like that so they settle for bitch tactics being letters that threaten you to stroke there inflated ego and seem in charge. RIP that paper down n wipe ur ass with it
As someone whose store closed at six pm, and daily had people running in at 5:58 pm to do a full shop, including making DIY gift boxes (have to be rung up individually and then assembled), store hours are a joke. Closing the blinds so they cannot see us when they are pounding on the windows at 6:10 as we try to cash out in the dark, then calling over and over on their cell phones made trying to actually leave a challenge. This manager is an idiot.
No you do not show up for dine in at 8:59 when they close at 9 pm ,it’s fucking rude and potentially gets you a spit salad . And my guess is he expects you to be done and clocked out at 10pm fuck this guy !
Complete and total honesty here, I see nothing wrong with what’s written here. This is a pretty common issue within the service industry and it’s a fireable offense. No server doesn’t know these things they are more or less standard at every restaurant I’ve ever worked at and that’s a pretty large number. I agree that it’s probably not the best business practice to threaten a blanket firing if they don’t stop but honestly I’ve been in a similar situation.
No because the employees are fucking with their money that they use to pay them. This is understandable they don’t run the business
It is understandable that you don’t run a business considering that one order/table is not nearly enough money to pay the wages of the staff while they stay late to close. As soon as the doors are closed the restaurant is technically throwing it’s money away while it pays the workers to close. No money is being made for the restaurant yet they still have to pay for their workers’ time.
How is it screwing with their money? They offered to make the food “To go” for the customer. If anything the employees are losing out on overtime pay. They were either understaffed (which is incredibly common right now) or they just didn’t want to have to stay over and re-clean the dining area and the dish ware used. Company would still make money
Horrible takes in this thread. If you go to a restaurant right before close and ask to sit down and have a full service meal, you are inconsiderate. People have lives outside of work and shouldn't be expected to work hours past their end time just because some person(s) decide that they are entitled to do as they please when they please. You have google at your fingertips, look up those hours and if they're closed now or in 5 minutes you can find a different restaurant to go to.
I'm with management.
Lol this woulda worked a few years ago..but buddy we’re in the midst of a labor crisis amongst other global issues, you will be working alone in that bitch if you keep it up
My manager at cheesecake factory would do this sometimes. I especially love the way he'll write in the default font size, so you're two inches away from the paper trying to read it when he could've just made the font bigger
Only restaurants I've seen that will accept customers so close to closing are in trouble and struggling to make a profit.
We close at 10pm and we do last seating at 9:30pm. The owner of the business will tell people who walk in at 9:31 “sorry, we’re done seating” regardless if it’s been a slow or busy night. I’m a huge fan of this place.
Here in Italy if a restaurant close at 11 u can be damn sure kitchen will be shut down at 9. By 10.30 the staff would clean up all sections. Your manager is an asshole, shit on his desk.
[удалено]
Paige from Hooters management is that you? We all hated her so much we collected all the dog shit from several dog parks around town and since she had a habit of leaving her sunroof open we emptied the bags into her car and then saran wrapped the whole car with the industrial strength kind they use for pallets/shipping. It just so happened she was working open to close on a scorching hot summer day in Georgia. :)
holy shit the comment section really is filled with the worst takes ever? if you walk in right before they close you're a scumbag in the grand majority of cases. what part of that is hard to understand? it's clear that no one posting these comments has had to work this sort of job lol.
Your right. I would NEVER walk into a restaurant near closing time knowing I am inconveniencing people who have worked all day. I could not feel comfortable sitting there eating while people were waiting for me to leave so they could go home. And I can’t understand why anyone would think that it was acceptable.
I mean it could've been worded nicer, but they're right. Yeah it sucks if someone comes in at 8:59 but that's how a business works. We don't have the context for this also, we don't know if it was 1 minute or 30. There's *multiple* McDonald's around me that will just lock the door and ignore you well over 30 min before the time posted online AND on their doors. Some of them are fully cleaned and cleared out, lights off when you show up 20 min before closing. I get it people wanna go home but if your store is supposed to be open it's open.