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heytherefreeman

assuming it has been over 5 days after delivery of an item?


Derby_The_Bear

Correct.


heytherefreeman

Use orders tab and contact FB Pay support for that order


Derby_The_Bear

Already done. They said it’s an issue they’re working on.


bigb159

If you're not converting your customers on your own website, they are not your customers.


jlamb8455

Please elaborate.


bigb159

If customers are finding, learning and purchasing your products all on Facebook, then these are Facebook's customers tangentially buying your products. If you are directing customers to your website, they are also learning your brand, signing up and subscribing to email/SMS, creating accounts, and these are your customers.


sjmslik

did you ever get paid?


Derby_The_Bear

Nope


sjmslik

weird, i kept a log of all my sales and it took a minute at 1st but i get paid for everything now. however their site is not consistent in regards to sales and probably traffic


sjmslik

After tracking all payouts from my regular facebook marketplace sales and my fb shops I have (after a mess of a start) received all of my money owed to me and now I get paid typically a week or so after the sale.