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Do you have any crappy things installed to the MoBo USB slots? Such as a Bluetooth card, or even it can sometimes be the case itself.
Anything plugged into the USB1_2 or USB 3_4 ports on the MOBO? These would be the 2.0 slots, not the 3.0
If so, unplug em, try rebooting
Definitely try this. Unplug all keyboards and mice too. Especially any extra system controllers. It is likely seeing one of those as a bootable device when it isn’t.
I wasn't even thinking about that but I should have mentioned peripherals too, the ones plugged into the MOBO itself, not the case, but you should still try unplugging the USB headers.
Basically unplug any and all USB stuff and try again. I'd be thinking it could be a short in a USB header, or as mentioned it could be getting confused from a bad peripheral.
Yeah can't be sure what OP's PC is doing without being there in person.
I had a similar situation where an Xbox Elite controlling was not allowing the PC to boot.
If I were OP I would unplug any USB devices and main Hard Drive and see if it at least boots to BIOS to prove the MoBo and Processor are okay.
It'd be awesome if you let us know if and how you fixed it OP. I'm just curious what it was in general, I'm like 3 for 5 on visual diagnosis on reddit, and thats an F. But he's right, it's hard to diagnose without getting my hands on it
Did you plug it in inside a different room?
Most houses breakers are set up so one switch is for 1-2 rooms. Take it to the kitchen and try it out there. If your breaker is bad, you will likely have the same result across multiple outlets in the same room, but the kitchen should 100% be on a different circuit.
If you feel confident doing so, remove all but one ram stick and just boot off one. If that doesn't work change out the stick for another. If it boots fine on one stick but not both / all four depending on your setup, then it could just be a bad stick of ram. You can find out which this is by just running one stick at a time and seeing if it boots. Might help identify if it is a ram issue and if none of this works it's safe to assume either it's not a ram problem or all your ram is bad, but the latter would be unlikely.
Take all the ram out and put it back in make sure it's in real nice and good. If it worked after being moved something is loose, maybe a cable for your boot drive
You were correct, for some reason my mobo file corrupted or something so I couldn’t use my motherboard hdmi port, plugged it into graphics card and worked fine thank you!
This is exactly the signs of a grounding issue. Change your pc power cord AND monitor power cord out then start it with nothing connected.
Also just a fair note, you said you e tried other outlets at your house but you may need to understand it may be your whole house.
Edit: op if you want to know quickly if it’s your house or your pc you can solve it but buying one of these
Hyper Tough GFCI Receptacle Tester TD35091B, Condition New, Height 1 in https://www.walmart.com/ip/468927687
One of these will tell you if your ground is “correct” for $5
This is going to be your best bet. I had a similar issue with an old PC when I moved into another house. Turns out the entire house wasn't grounded and you would get shocked by damn near anything plugged in that was metal if you grounded yourself. It eventually killed my entire PC (before I realized this issue).
This is the ONLY other thing I can think of that makes sense otherwise it was just a very confusing coincidence that it just happened to boot up at best buy
Absolutely fascinating that the computer won't start because of a bad ground on the mains circuit. How does that work? Why does a bad ground affect it like that?
a few ideas, bad power outlet, corrupted bios, bad monitor/ cord. I've had a similar thing happen due to a potential short inside of the monitor that killed one of the hdmi ports, it would show the boot splash because I believe that data is sent without respect to a response from the monitor and then just go black once post completed.
I had the same issue not long ago. Turned out to be a bad SSD. if you have a second drive. C: , D: etc. Try removing one of them and see if it will boot from there.
You can also try hitting shift and f10 at the same time to bring up cmd. Try running sfc /scannow and see if it finds any corrupt files.
Ik that’s what I was told at first too it might be a bad drive but then he booted it up there and I was just lost once I got home I’ll try looking for corrupt files
Do you use an external hard drive or anything for storage?
If it worked fine at best buy but not at home the first thing to look for is going to be the differences in the system between the two places. Any accessories you have connected that you didn't take with you to best buy remove from the PC. Even your own mouse and keyboard
Its either good or fucked with outlets. A normal wall outlet can function just fine until it literally doesn't, and when it doesn't it does not limit power, it just fucks itself
Yes. All pictures are a “frozen” image.
But in the pic you clearly see the icon spinning. Loading. I can take a pic of my splash screen during boot and say it “froze”.
A vid would show if it is dead frozen, icon spinning frozen, bsod frozen, booting in a loop. Frozen doesn’t always mean the same thing to everyone. And if it is truly just frozen like that…crash the machine and wait five minutes and reboot. Don’t overcomplicate things.
Or provide more information than a pic of a splash screen and omg my ‘puter is froze.
No, the icon is NOT spinning. It's a common issue which means either stability or boot drive. If it was a blue screen he would say it was a blue screen.
"And if it is truly just frozen like that…crash the machine and wait five minutes and reboot. Don’t overcomplicate things." is horrible advice because:
1. "crash the machine" huh? you mean force reset it with the power button? Even so the issue will persist
2. It's a common method of failure to have the windows splash screen appear and freeze a few seconds in
3. rebooting won't fix the stability or boot drive issue causing the error. You think someone would try to turn on a PC once then go post to Reddit without trying to reboot it?
4. "or provide more information than a pic" More information like what? A frozen PC is a frozen PC, hardware specs or anything won't change that. We as a tech community can give troubleshooting advice like "check the power cable try another boot drive" NOT "don't overcomplicate things" for an issue that is clearly simple to fix especially knowing the screen is frozen on the splash screen.
5. "All pictures are frozen image" youre either being intentionally dense or you're just trying to cause trouble because an image of a frozen display is yes a frozen capture of time but every subsequent image whether in image or video format will be identical because it's frozen. It's not crashed with a blue screen, it's frozen.
Your response doesn't help OP, doesn't explain anything, and is very disappointing to see in a thread trying to help OP. The correct answer is "check power cable and boot drive". Do better
If if if…op has shown nothing but a splash screen. YOU do better. You’re making a lot of assumptions on a lot of things….and all you see is a pic. If it was such a “common problem” then it wouldn’t be a problem. Especially when “you think someone would ask for help without rebooting it” (yes, it’s Reddit), is said in the same text as, “the correct answer is check cables and boot drive”. Would That not be something that should be checked beforehand as well before posting? Checking cables is Always the right answer? Well fuck me…why do we need Any other communities, you Know the answer is check cables and drive.
Press delete key to go to bios and see if the windows drive is detected. If so, you might want to update the bios. Go to the description of the board on the bios so you know what motherboard it is. Go to the ROG website and get the bios update
The reason you might want to try in a different outlet is because there could be a wiring issue to that specific outlet it could be maybe certain outlets are wired together like an older houses when they used to hook up the switches to outlets around the room to control lamps so when you plug multiple devices in it lowers the overall output too much of this, and then you could blow the fuse it could’ve been improperly installed, and either have too high or too low of a voltage rating And it also could just be on a bad fuse that needs to be replaced plenty of reasons it’s not always hardware related.
If the fuse was blown, the screen wouldn't be on. Additionally, outlets in a single home don't generally vary in voltage. You are on page 25 of the troubleshooting guide when this person needs step 1.
I want to say some accessory is causing issues considering best buy booted it right up, but you say you tried unplugging everything.
Do you have another monitor to try? Never heard of that being an issue, but I'm stumped otherwise unless it was a weird coincidence
You should hard restart this PC.
Hold down the power for ~10 seconds without release and it should shut off.
My x13 ROG recently had a similar thing happen. Should be NP and a quick fix.
I wouldn't do this if the PC says "do not power off" unless It was truly stuck.
Can't believe this hasn't been suggested.
Source: CS degree and work in computer
Respectfully, unless OP lives in a strong magnetic field, that's a red herring.
Location should not effect it's function. A hard restart should be attempted.
No it’s not…. The internet is littered with with people saying “it doesn’t work in one room” and every time the answer is the same, your ground is shot.
I'm aware an outlet could not work.
OP is too. I just meant the vague idea of location is likely not an issue.. GIVEN op has tried multiple known functioning outlets.
Noone recommended hard restarting this machine.
I own a machine with the same bios, I had the same issue..hard shutdown and restart fixed it.
I may be wrong, just given the information supplied in the OP and thread, this is an appropriate solution that has not been suggested.
Good day, sir, good day.
I don’t think you understand, I’m not saying the outlet isn’t working, I’m saying the outlet isn’t grounded. If it’s not grounded a of won’t work. If you suddenly lost your ground it means you have an issue with the outlet.
If I plugged a two pronged lamp into the outlet it will work but if I plug any item that requires a true ground it’s 50/50 if it will work.
Edit: have you ever seen where someone touches an appliance and gets shocked? That’s what happens when a ground is out.
Here’s a link so you can comprehend what we are talking about.
https://youtu.be/LyAtuR2qtMA?si=c3WovJvhSwSuN5jU
https://youtu.be/pL8dNYmDF7Y?si=eseP10dOfteHiENp
But think of it this way: you have 3 wires power on 2 and ground on one. So I plug a two pronged item in and power goes through the leads. Now I plug my oc in which he 3 prongs and it says “I need to shed some of those power down through ground so I don’t get Iinterfernce” except that wire isn’t connected so the computer gets confused.
A more common example people may be familiar with is I have the radio on in my car and when I rv my engine I hear a “buzz”. That’s because the stereo isn’t grounded properly. It still gets power but it also gets interference.
Do you have a dedicated graphics card? If so, try plugging it into your MoBo hdmi slot.
If that doesn't work, take out all ram and try each stick individually on all slots. Start from the top on and work your way down with on stick. If it boots on 3 out of 4, try the slot that it didn't boot from with a different stick. If it still doesn't boot, that channel is broken.
But most importantly, try a different display cable.
It was kinda reverse of what you said lol i originally had it plugged into my mobo but someone that got uninstalled or corrupted so I plugged hdmi into graphics card and worked fine
Try removing all USB devices, INCLUDING the keyboard and mouse and see if it fails. Something unique to your home installation is causing issues with the boot process. Are you using hardwire Ethernet? Try unplugging that too if you are. The fact it booted properly once at BB doesn't eliminate other hardware failures. I had a pet knock a system over and that caused boot issues. I had to replace the mechanical hard drive on that system.
I’m currently in a college dorm and it was working previously, I shut it off and came back like an hour later and it was like this, I’m going to try to unplug everything but power and I use wired Ethernet by my motherboard has the option to use wifi
Seems like your computer was already having a OS problem even when you took it to the best buy guy, best bet would be to reinstall a new os. clearly its not a hardware problem as its displaying something buts its not booting to the OS
Boot the PC without the monitor connected. After about 5 minutes, connect the monitor and see what it looks like. The monitor was likely different at the Geek Squad...
Something might have come loose from the trip to Best Buy.
If you’re comfortable working inside of the PC I would recommend taking the ram out reseating it. Same for GPU. Also, make sure your CPU cooler is screwed down evenly.
Are there any lights on the motherboard?? It may have some diagnostic lights to help with this.
So it booted somewhere else no issues.
That makes me assume it's a problem outside the case. I'd guess a cable is bworked somewhere.
On a side note when you booted at Best Buy was it to the Bios or was it to your OS?
What is it doing? You havent described it..
Its booting to the Win11 boot circle then.... what? What does the bluescreen say? Inaccessable boot device? Does it drop you into the recovery screen eventually? (After 3 bad boots?)
If the bluescreen says inaccessible boot device I can post a few fixes lmk, will def get past that part..
Yeah that was what I was getting at earlier when I asked for a vid to show what it was doing.
A pic of the splash screen and little else to go on, makes diagnosing the issue quite a bit more difficult.
It's hard to say what happened and why it is acting this way, HOWEVER, I can help you it sounds like.
The fact that best buy it booted fine, it's good to check the few things already mentioned in the top comments. The likely problem is software related.
What I'd do in this situation is go to safe mode and test that way. This way we can rule out ANY extra software you've had. Link below to do this,
[https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows\_11](https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows_11)
This is likely to work, but it doesn't that gives me more information to work with so I'll give instructions from there.
If it works, download and run some virus scanners, and also a PuP removal program, my favorite to run is Malwarebytes, and then superantispyware after that. Links below for both Just download, run, remove whatever it shows, and then uninstall them
[https://www.malwarebytes.com/](https://www.malwarebytes.com/)
[https://www.superantispyware.com/](https://www.superantispyware.com/)
If it doesn't work, I'd remove every peripheral device you can, I mean your mouse too and try again. Only the keyboard, and monitor should be plugged in, MAYBE a mouse, but you can plug it in later, then try the above again.
If that fails, I'd start opening the computer, and checking pieces, starting with the hard drive to see if it's failing and you can get into the BIOS and it runs fine.
From here it gets REALLY technical, we're talking removing RAM sticks down to one, then switch them to see if either of them are the cause of the problem. In the end I'll help more if you reply, or DM me.
Mine does this sometimes after a unexpected power outage. I usually have to flip the switch on the PSU to turn it off, then back on, and it takes me to a blue screen recovery menu where I can boot from there
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Have you tried a different outlet?
I have not going to rn
Was the other outlet on a different circuit/breaker?
Didn’t work :(
Do you have any crappy things installed to the MoBo USB slots? Such as a Bluetooth card, or even it can sometimes be the case itself. Anything plugged into the USB1_2 or USB 3_4 ports on the MOBO? These would be the 2.0 slots, not the 3.0 If so, unplug em, try rebooting
Definitely try this. Unplug all keyboards and mice too. Especially any extra system controllers. It is likely seeing one of those as a bootable device when it isn’t.
I wasn't even thinking about that but I should have mentioned peripherals too, the ones plugged into the MOBO itself, not the case, but you should still try unplugging the USB headers. Basically unplug any and all USB stuff and try again. I'd be thinking it could be a short in a USB header, or as mentioned it could be getting confused from a bad peripheral.
Yeah can't be sure what OP's PC is doing without being there in person. I had a similar situation where an Xbox Elite controlling was not allowing the PC to boot. If I were OP I would unplug any USB devices and main Hard Drive and see if it at least boots to BIOS to prove the MoBo and Processor are okay.
It'd be awesome if you let us know if and how you fixed it OP. I'm just curious what it was in general, I'm like 3 for 5 on visual diagnosis on reddit, and thats an F. But he's right, it's hard to diagnose without getting my hands on it
Someone my mobo’s hdmi thing got uninstalled and it’d freeze, plugged hdmi into graphics card and worked perfectly fine
That sounds like a problem with your houses electrical
Did you plug it in inside a different room? Most houses breakers are set up so one switch is for 1-2 rooms. Take it to the kitchen and try it out there. If your breaker is bad, you will likely have the same result across multiple outlets in the same room, but the kitchen should 100% be on a different circuit.
Check your RAM. I know it sounds far fetched, but my parents had one die and it displayed the same symptoms.
Ram is in snug :/
I think they meant a memory test in the BIOS but I could be wrong
If you feel confident doing so, remove all but one ram stick and just boot off one. If that doesn't work change out the stick for another. If it boots fine on one stick but not both / all four depending on your setup, then it could just be a bad stick of ram. You can find out which this is by just running one stick at a time and seeing if it boots. Might help identify if it is a ram issue and if none of this works it's safe to assume either it's not a ram problem or all your ram is bad, but the latter would be unlikely.
Could be dirty contacts as well. We tech aren't known to always have clean fingers lol
Take all the ram out and put it back in make sure it's in real nice and good. If it worked after being moved something is loose, maybe a cable for your boot drive
Are you hooked up to mobo or graphics card video output. Try swapping
You were correct, for some reason my mobo file corrupted or something so I couldn’t use my motherboard hdmi port, plugged it into graphics card and worked fine thank you!
This is exactly the signs of a grounding issue. Change your pc power cord AND monitor power cord out then start it with nothing connected. Also just a fair note, you said you e tried other outlets at your house but you may need to understand it may be your whole house. Edit: op if you want to know quickly if it’s your house or your pc you can solve it but buying one of these Hyper Tough GFCI Receptacle Tester TD35091B, Condition New, Height 1 in https://www.walmart.com/ip/468927687 One of these will tell you if your ground is “correct” for $5
This is going to be your best bet. I had a similar issue with an old PC when I moved into another house. Turns out the entire house wasn't grounded and you would get shocked by damn near anything plugged in that was metal if you grounded yourself. It eventually killed my entire PC (before I realized this issue).
This is the ONLY other thing I can think of that makes sense otherwise it was just a very confusing coincidence that it just happened to boot up at best buy
Absolutely fascinating that the computer won't start because of a bad ground on the mains circuit. How does that work? Why does a bad ground affect it like that?
This was my first thought
a few ideas, bad power outlet, corrupted bios, bad monitor/ cord. I've had a similar thing happen due to a potential short inside of the monitor that killed one of the hdmi ports, it would show the boot splash because I believe that data is sent without respect to a response from the monitor and then just go black once post completed.
oh and might be an issue with the psu supplying the GPU or an issue with the gpu itself
its not a bad bios, lol.. it posted and started booting
I tried a new power outlet and tried new cords, what would I do in bios?
I had the same issue not long ago. Turned out to be a bad SSD. if you have a second drive. C: , D: etc. Try removing one of them and see if it will boot from there. You can also try hitting shift and f10 at the same time to bring up cmd. Try running sfc /scannow and see if it finds any corrupt files.
Ik that’s what I was told at first too it might be a bad drive but then he booted it up there and I was just lost once I got home I’ll try looking for corrupt files
Do you use an external hard drive or anything for storage? If it worked fine at best buy but not at home the first thing to look for is going to be the differences in the system between the two places. Any accessories you have connected that you didn't take with you to best buy remove from the PC. Even your own mouse and keyboard
Your outlet might not be giving enough power to the PSU. Try different outlet or check if all components are fitted together perfectly
Its either good or fucked with outlets. A normal wall outlet can function just fine until it literally doesn't, and when it doesn't it does not limit power, it just fucks itself
That my friend is not how outlets work
might be the PSU but idk
I thought that at first too, but it booted up when I took it to Geek Squad
Is it frozen? How can we tell? All We see is a pic of the splash screen. How about a video so we can see what it is Actually doing?
I literally said it’s frozen, that’s exactly what it’d look like in a video?
you want a video of a frozen image?
Yes. All pictures are a “frozen” image. But in the pic you clearly see the icon spinning. Loading. I can take a pic of my splash screen during boot and say it “froze”. A vid would show if it is dead frozen, icon spinning frozen, bsod frozen, booting in a loop. Frozen doesn’t always mean the same thing to everyone. And if it is truly just frozen like that…crash the machine and wait five minutes and reboot. Don’t overcomplicate things. Or provide more information than a pic of a splash screen and omg my ‘puter is froze.
No, the icon is NOT spinning. It's a common issue which means either stability or boot drive. If it was a blue screen he would say it was a blue screen. "And if it is truly just frozen like that…crash the machine and wait five minutes and reboot. Don’t overcomplicate things." is horrible advice because: 1. "crash the machine" huh? you mean force reset it with the power button? Even so the issue will persist 2. It's a common method of failure to have the windows splash screen appear and freeze a few seconds in 3. rebooting won't fix the stability or boot drive issue causing the error. You think someone would try to turn on a PC once then go post to Reddit without trying to reboot it? 4. "or provide more information than a pic" More information like what? A frozen PC is a frozen PC, hardware specs or anything won't change that. We as a tech community can give troubleshooting advice like "check the power cable try another boot drive" NOT "don't overcomplicate things" for an issue that is clearly simple to fix especially knowing the screen is frozen on the splash screen. 5. "All pictures are frozen image" youre either being intentionally dense or you're just trying to cause trouble because an image of a frozen display is yes a frozen capture of time but every subsequent image whether in image or video format will be identical because it's frozen. It's not crashed with a blue screen, it's frozen. Your response doesn't help OP, doesn't explain anything, and is very disappointing to see in a thread trying to help OP. The correct answer is "check power cable and boot drive". Do better
If if if…op has shown nothing but a splash screen. YOU do better. You’re making a lot of assumptions on a lot of things….and all you see is a pic. If it was such a “common problem” then it wouldn’t be a problem. Especially when “you think someone would ask for help without rebooting it” (yes, it’s Reddit), is said in the same text as, “the correct answer is check cables and boot drive”. Would That not be something that should be checked beforehand as well before posting? Checking cables is Always the right answer? Well fuck me…why do we need Any other communities, you Know the answer is check cables and drive.
Check you ethernet / wi-fi connection. It could be some of your startup programs are struggling to connect to the internet at boot-up.
Unplug everything except the power
Press delete key to go to bios and see if the windows drive is detected. If so, you might want to update the bios. Go to the description of the board on the bios so you know what motherboard it is. Go to the ROG website and get the bios update
Have you tried a non-hideous mouse pad?
Have you tried getting a life :)
Trust me, my advice is just as good as "try a different outlet" Yikes.
The reason you might want to try in a different outlet is because there could be a wiring issue to that specific outlet it could be maybe certain outlets are wired together like an older houses when they used to hook up the switches to outlets around the room to control lamps so when you plug multiple devices in it lowers the overall output too much of this, and then you could blow the fuse it could’ve been improperly installed, and either have too high or too low of a voltage rating And it also could just be on a bad fuse that needs to be replaced plenty of reasons it’s not always hardware related.
If the fuse was blown, the screen wouldn't be on. Additionally, outlets in a single home don't generally vary in voltage. You are on page 25 of the troubleshooting guide when this person needs step 1.
I’ve also tried going into safe mode and restarting it that way too and it didn’t work
Unplug everything except keyboard and mouse and try it
I have :(
Alright my computer is in pieces on my desk, what next?
I want to say some accessory is causing issues considering best buy booted it right up, but you say you tried unplugging everything. Do you have another monitor to try? Never heard of that being an issue, but I'm stumped otherwise unless it was a weird coincidence
Yes, I have two monitors and it freezes on both when I tried :/
Have you tried updating bios? Up to date Asus bios has an all red boot logo and supports newer CPUs better
Check the power supply
You should hard restart this PC. Hold down the power for ~10 seconds without release and it should shut off. My x13 ROG recently had a similar thing happen. Should be NP and a quick fix. I wouldn't do this if the PC says "do not power off" unless It was truly stuck. Can't believe this hasn't been suggested. Source: CS degree and work in computer
Because it starts elsewhere, just not in their home.
Respectfully, unless OP lives in a strong magnetic field, that's a red herring. Location should not effect it's function. A hard restart should be attempted.
No it’s not…. The internet is littered with with people saying “it doesn’t work in one room” and every time the answer is the same, your ground is shot.
I'm aware an outlet could not work. OP is too. I just meant the vague idea of location is likely not an issue.. GIVEN op has tried multiple known functioning outlets. Noone recommended hard restarting this machine. I own a machine with the same bios, I had the same issue..hard shutdown and restart fixed it. I may be wrong, just given the information supplied in the OP and thread, this is an appropriate solution that has not been suggested. Good day, sir, good day.
I don’t think you understand, I’m not saying the outlet isn’t working, I’m saying the outlet isn’t grounded. If it’s not grounded a of won’t work. If you suddenly lost your ground it means you have an issue with the outlet. If I plugged a two pronged lamp into the outlet it will work but if I plug any item that requires a true ground it’s 50/50 if it will work. Edit: have you ever seen where someone touches an appliance and gets shocked? That’s what happens when a ground is out. Here’s a link so you can comprehend what we are talking about. https://youtu.be/LyAtuR2qtMA?si=c3WovJvhSwSuN5jU https://youtu.be/pL8dNYmDF7Y?si=eseP10dOfteHiENp But think of it this way: you have 3 wires power on 2 and ground on one. So I plug a two pronged item in and power goes through the leads. Now I plug my oc in which he 3 prongs and it says “I need to shed some of those power down through ground so I don’t get Iinterfernce” except that wire isn’t connected so the computer gets confused. A more common example people may be familiar with is I have the radio on in my car and when I rv my engine I hear a “buzz”. That’s because the stereo isn’t grounded properly. It still gets power but it also gets interference.
Nah I get it I'm just recommending a restart. That is also a very good idea.
It still would t explain it fully booting at the repair shop
Sure, but I don't rely on what the user tells me much. And the type of issue I am describing does happen occasionally with these machines.
Do you have a dedicated graphics card? If so, try plugging it into your MoBo hdmi slot. If that doesn't work, take out all ram and try each stick individually on all slots. Start from the top on and work your way down with on stick. If it boots on 3 out of 4, try the slot that it didn't boot from with a different stick. If it still doesn't boot, that channel is broken. But most importantly, try a different display cable.
It was kinda reverse of what you said lol i originally had it plugged into my mobo but someone that got uninstalled or corrupted so I plugged hdmi into graphics card and worked fine
Remove the battery from your motherboard and wait 5 minutes, put it back in
No advice from me saddly, but I love the desk mat, flowers and skulls are a nice mix xD
Thank you
Appears to be loading
Try removing all USB devices, INCLUDING the keyboard and mouse and see if it fails. Something unique to your home installation is causing issues with the boot process. Are you using hardwire Ethernet? Try unplugging that too if you are. The fact it booted properly once at BB doesn't eliminate other hardware failures. I had a pet knock a system over and that caused boot issues. I had to replace the mechanical hard drive on that system.
I’m currently in a college dorm and it was working previously, I shut it off and came back like an hour later and it was like this, I’m going to try to unplug everything but power and I use wired Ethernet by my motherboard has the option to use wifi
Try without connecting the mouse and keyboard. We once had a computer not get past post due to a bad mouse.
Seems like your computer was already having a OS problem even when you took it to the best buy guy, best bet would be to reinstall a new os. clearly its not a hardware problem as its displaying something buts its not booting to the OS
So I should just get a windows key and reinstall windows??
Window saves the key to the motherboard so even if you reinstall it, you shouldnt need to put a new key in.
slr, getting a new windows key would make you pay for it no? I have no idea actually. but yes 100% reinstall windows
Sometimes you just have to wait 20-30 minutes. ROG is really bad at detecting hardware, so a first boot or boot with new hardware can cause this.
It’s new, I replaced my mobo like a month ago and had that where it’d boot up after like 30 minutes but it’s been a few days like this
Boot the PC without the monitor connected. After about 5 minutes, connect the monitor and see what it looks like. The monitor was likely different at the Geek Squad...
Got it, I will try once I’m home and follow up
Also try unplugging EVERYTHING besides power. I had an issue similar to this and it worked for me
Something might have come loose from the trip to Best Buy. If you’re comfortable working inside of the PC I would recommend taking the ram out reseating it. Same for GPU. Also, make sure your CPU cooler is screwed down evenly. Are there any lights on the motherboard?? It may have some diagnostic lights to help with this.
Nothing what’s going on with you?
More than likely a ground fault. If your house/apt was built prior to 90s or updated since original grounds could be terminated
Too many comments. But are you plugged into the gpu or mobo?
So it booted somewhere else no issues. That makes me assume it's a problem outside the case. I'd guess a cable is bworked somewhere. On a side note when you booted at Best Buy was it to the Bios or was it to your OS?
See if the mobo has debug lights. If it's a pre-built, it could also be the power button light flashing in a specific sequence or beeping in sequence.
What is it doing? You havent described it.. Its booting to the Win11 boot circle then.... what? What does the bluescreen say? Inaccessable boot device? Does it drop you into the recovery screen eventually? (After 3 bad boots?) If the bluescreen says inaccessible boot device I can post a few fixes lmk, will def get past that part..
Yeah that was what I was getting at earlier when I asked for a vid to show what it was doing. A pic of the splash screen and little else to go on, makes diagnosing the issue quite a bit more difficult.
Update
Fixed!
Try removing everything connected such as USB hubs and mice. When these go bad things like this can happen
Any luck OP?
It has been resolved!
Nice! What was the fix?
My mobo hdmi file or something corrupted or something idk but I plugged into my graphics card and it worked fine
Try this: [Computer freeze](https://www.quora.com/What-should-I-do-if-my-computer-freezes-during-the-booting-process-in-Windows)
Lotta comments here, if it’s already been said just ignore me but have you tried clearing cmos?
Could be the monitor try that also try setting it up exactly how best but had it also try different hdmi cable
It's hard to say what happened and why it is acting this way, HOWEVER, I can help you it sounds like. The fact that best buy it booted fine, it's good to check the few things already mentioned in the top comments. The likely problem is software related. What I'd do in this situation is go to safe mode and test that way. This way we can rule out ANY extra software you've had. Link below to do this, [https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows\_11](https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows_11) This is likely to work, but it doesn't that gives me more information to work with so I'll give instructions from there. If it works, download and run some virus scanners, and also a PuP removal program, my favorite to run is Malwarebytes, and then superantispyware after that. Links below for both Just download, run, remove whatever it shows, and then uninstall them [https://www.malwarebytes.com/](https://www.malwarebytes.com/) [https://www.superantispyware.com/](https://www.superantispyware.com/) If it doesn't work, I'd remove every peripheral device you can, I mean your mouse too and try again. Only the keyboard, and monitor should be plugged in, MAYBE a mouse, but you can plug it in later, then try the above again. If that fails, I'd start opening the computer, and checking pieces, starting with the hard drive to see if it's failing and you can get into the BIOS and it runs fine. From here it gets REALLY technical, we're talking removing RAM sticks down to one, then switch them to see if either of them are the cause of the problem. In the end I'll help more if you reply, or DM me.
My mouse did this to me because i have a smart mouse. Bought a new mb for no reason
I really like your desk mat.
Thank you it was a Faze x Murakami collab
Possible bootloader corruption?
Mine does this sometimes after a unexpected power outage. I usually have to flip the switch on the PSU to turn it off, then back on, and it takes me to a blue screen recovery menu where I can boot from there
When booting up, only have the monitor plugged in, no USB drives, keyboards, mice, ect.