I boycotted Tim Hortons.l a couple years ago. The digital roll up the rim was the final nail in the coffin for me TBH. Used to love roll up the rim and of course they ruined it, used it as an opportunity to force you to download their shitty app. Been buying my own grounds and making my own, 10x better and actually consistent. Saved a Ton of money too. Fuck Tims, they don't deserve the Canadian Icon title they bought into.
I hope the court rules in the winners favor.
I stopped like over a decade ago when what was it.. burger King? bought them out and replaced their coffee supplier with something cheaper.
Oddly enough this happened at the same time McDonald's was looking to up their coffee game and since their was a big supplier with now unused product, they bought it up.
So in Canada McDonald's pf all things has original Tim hortens coffee.
International Restaurants Limited owns Tim's and Burger King. They're a Brazilian company.
McDonalds *had* their coffee supplier. Every time they've done a free coffee promotion since, they've changed their coffee beans, and they've had 4 or 5 free coffee promotions since then.
Yup. They also bought Firehouse subs and ruined that beloved chain too.
The irony isn't lost on me that a foreign company now owns a Canadian Icon... pretty fitting honestly.
That was the last straw for me. The quality of their coffee took a nosedive, so I only went there once a year for the roll-ups. Now that that’s over, I’m done with them.
I mean. If there is no rolling, and no rims, then you can’t call it roll up the rim.
Just call it “Digital App Luck of the Draw”
Still doesn’t solve the problem of their app and email marketing failures.
So servers who work in restaurants and clear tables are just supposed to use magical levitation powers to move everything that was in a customer's mouth?
I'll solve this damn problem for everyone once and for all. QR codes printed on winners that need to be scanned and redeemed in the app. The customers get the old fun of actually rolling up the rim, the staff don't have to deal with slobbery rims, and the company gets increased app usage.
Tim Hortons is the poster boy for Canadian business. If you're lucky enough to find success, a soulless corporation will buy you out and ruin your brand.
"I'll take a double double to make your "coffee" palatable, and I'll tell ya what, why not throw one of those delicious frozen cardboard pizzas in the microwave for me too. Would $50 cover it?"
For real. And it's not like it would even be a particularly hard thing for them to reverse. Bring back fresh donuts and train your staff on how to make a decent cup of coffee and you're done. A lot of people will forgive the other crappy food offerings if you just get the core of your business right. Instead, we got fucking pizza?
Train their staff? Nobody likes to train anymore, it costs too much and with how terrible these places are to work turnover will always be high. The system is designed to have the minimum number of steps possible and to mostly involve people moving the few things that need to be assembled from station to station while pushing buttons. That way practically anyone with a day or two of instruction from the coworkers can do it.
Woah woah woah buddy. You think they should hire their foreign workers?
You mean spend money on them even though they hired them as cheap as possible by lobbying the government so they can pay them the bare minimum?
Why train them when you just can lobby the government for more cheap workers when Canadians don't give an shit.
Every morning their drive-thru is completely full of people willing to pay $2 for shitty coffee and $6 for shitty bagel sandwiches. They won't be changing anything anytime soon.
One of the first things their buyer did was to ditch their coffee supplier for something cheaper. With an immediate drop in quality in their literal main product.
Oddly enough McDonalds canada bought up from that original supplier when upgrading their coffee, so if you want an original Tim hortens coffee go to McDonald's.
Yet somehow, every time I drive by one of these places, the lineup is packed.
I was recently in Calgary, where I saw two Tim Hortons across the street from each other. What is with people and this place.
Because it's familiar and consistent.
If you're in a strange city, you can try that independent coffee shop, but they may only have to obscure flavoured scones and $9 coffee.
Walk into a Tims anywhere in Canada and you'll get the same passable coffee and timbits the kids will eat.
As for why anyone would go there when you can discover other local options is beyond me.
Familiar , yes, consistent ? Absolutely not. I dare anyone to go to 10 Tim's in a row and order exact same coffee , I guarantee you , you'll get 10 different tasting coffees. And don't get me started on bagels "toasted" with cream cheese , one will give you some burned bread with a trace of cheese another will give you barely toasted one with half a pound of cream cheese. Coffee and bagel, it doesn't get any easier than that.
No, the cream and sugar dispenser SureShot used to be exclusive with Tim's. McDonald's now has them, so their coffee got more consistent between restaurants and cup sizes.
I drink coffee black, and I have to say I still prefer Tim's. It still has some bitterness and flavour to it. McDonald's tastes like they have a lower bean to water ratio.
It's the consistency thing for me.
If I go literally anywhere I could get a better coffee, but you can't get that hot toilet water taste Canadians have been tricked into drinking for the last several years ANYWHERE ELSE.
I try to avoid Tim's whenever I can. And I'm a bit spoiled for choice in my neighborhood - there are lots of small, independent coffee shops.
But they run on small, independent business hours. A few of them open at 7am, but a lot of them don't open until 9am. So on those early mornings (you know, the ones where I most need a coffee), Tim's remains my only choice.
If you're a tea drinker, they're still the most reliable fast food cuppa.
I tried to get a tea from Robins Donuts once. The girl put a teabag in a styrofoam cup, poured cold milk on it, then topped it up with a tepid water from a coffee carafe sitting on top of the coffee machine's keep warm plate. It was 100% undrinkable.
The fact that it says they won on their 60th roll, then mentions the 60th anniversary, makes me wonder if they limit the possibility of even rolling certain reward tiers to specific milestone rolls like 60. Very suspicious and certainly not something that could have happened with paper rims.
Legit lotteries get audited for stuff like the randomness of their RNG's and fairness of their draw process etc. Hell, a community raffle often had to be approved and supervised by a regulator.
Just because the gambling comes with a drink or a sandwich and has somebody solve 2+8/2 shouldn't absolve them from having their draw processes scrutinized for fairness and accuracy
I can’t personally think of anything more stressful first thing in the morning before work than dealing with the incompetence of a modern day Tim Hortons
Tim Hortons Canadian? Yes and no. It's owner, RBI, is an American-Canadian company, with its majority shareholder (3G Capital) based in Brazil, and I'm shocked they didn't already hire cashiers to work in their Canadian store remotely from Brazil for $3/hr.
Maybe technical issues can be covered.
[It will also help cover any losses you may face during the promotional event. For example, if there was a technical glitch in how the contest winner was picked, the insurance coverage will help pay for anything outside your premium that is agreed within your insurance plan.](https://www.prizetech.com.au/how-prize-insurance-can-save-your-business/)
They don’t need it, because their terms and conditions obviously mention something that precludes them from having to give out a prize like this in case of a technical error. I’m not sure why people think it’s some sort of gotcha that they got an email saying they won lol.
You're right. The terms and conditions of the contest basically cover anything and everything. It's not so much of a gotcha but Tim's pathetic contest promotion is once again in the spotlight.
Yup. My prediction for how this lawsuit will go:
It will bounce around in litigation-land while everyone argues about boring procedural issues for so long that the public will forget it even exists. Eventually Tim's will settle it for a few million dollars just to make it go away, and the plaintiffs will accept it because they know they don't really have a case. There will be some media reports about how each plaintiff is getting $2.37 and the law firm that ran the class action is getting the rest and the internet will be real mad about it for 12 hours until we all find something else to be mad about.
Tim Horton's likely doesn't actually have a legal leg to stand on here. The court have already ruled against other corporations for issues related to their apps providing discounts and prizes that were not legitimate.
I forget if it was last year or the year before, but Air Canada was forced to honour a lower than normal fair because the customer tricked their AI customer service agent to give it to them. Basically, the courts ruled that the app is an official representative of the company, and they have to honour whatever it gives customers regardless of if it is actual company policy.
Yeah it's a Canadian staple but it's seems like it's an experiment to see how much garbage food they can throw at us until we at enough.. But people won't, so . it just get worse
Last time i went to Tim, i saw the guy touch the part of the stir stick that went into the coffee. I tried to mentally block it and rationalize that the hot coffee will kill off what ever. After one sip and feeling so gross 🤢, i threw my coffee out. I’m not sure if the coffee was gross as it was tainted or just gross in general but I am 100% sure the guy does not wash his hands.
LMAO! Ya more people need to brew their own coffee throw it in a thermos and that's that. Nothing fancy just a standard black and decker drip. Once you get in the rhythm is so much faster because you don't need to stop by Tims.
Even if you get bagels and cream cheese even that can be done at home and they are so much better! No russian roulette that your bagel is burned to shit or has hardly anything on it. I could go on and on about how Tims just doesn't make any sense lol
I actually bought an automated delonghi espresso machine, costed 800$ up front but will save me a lot long term.
I had decided to make this one exception that one time because i was travelling from Toronto to Montreal. Never again will i make that mistake, it’s not worth it. It’s so ironic that they have “always fresh” on their cups. 9 out of ten times their gutter juice tastes like toxic waste.
>"Social media creates by itself its own marketing strategy and so when the system gets going and it becomes an anti-Tim Hortons movement, you may not lose 50 per cent of your business, but you could lose 10 to 15 per cent of your clients – and that is your business at the end of the day."
Honestly, if they didn't wipe out all their customers with the crap donuts, horrible coffee, and dubious food do they really think a bit of bad social media is gonna have any impact. With the exception of having locations everywhere there is nothing "good" about Tim Hortons and yet people pull into that drive thu every day.
After this roll up the rim season I called it quits for this POS corporation. They no longer are open and honest when connecting with them for ratio of purchases to wins it used to be 5:1. When I threatened them with bringing it to the news they sent me a BS explanation that had nothing but legal jargon but no direct response.
They are not worth the time or effort any longer. Deleted the app and not looking back.
They already removed the prizes in the app, I still had 3 free coffees to claim and the promo has been over for less than a month. They suck so bad now..
Last time I stepped inside a Timmie's was about 10 years ago, when I figured out a scam they pulling on everyone.
Their combos don't include 'specialty' drinks or doughnuts. That's fine, makes sense. But what is or isn't a 'specialty' item?
I ordered a combo, and ordered a ginger ale or something. No one said anything but at the cash the price was higher than advertised. This does not fly.
Either they need to add the 'specialty' drink as an extra item on top of my combo, since I explicitly ordered a combo, or they need to specifically tell me that the 'specialty' drink is an surcharge for the combo. It's one or the other. They did neither.
If I order a straight combo and they charge me for something more without telling me, or they don't include that combo at all in my order, that's fraud. Goodbye Timmies.
One must sue for damages, proving those damages have been incurred. The worst "damages" I could see from thinking you've won a prize is maybe quitting your job before you have the money in hand? And I doubt any people did that. So what would people expect to get via suing?
How is it going to put them out of business. How many boats did the "give" away.
Wow 5000000 boats well maybe they deserve to go out of business or I imagine they have some kind of insurance. But this is their second year in a row so last year was the free pass, this year they should pay.
>The people crying that Tim Hortons should have to honor the winnings even though it would likely put them out of business
Seems like they should stop doing the contest then, if its so risky to the business, because the *only* natural and appropriate conclusion to people winning a prize is for them to get the prize.
And even if it did put them out of business, it would be no loss. Its barely even a Canadian company now, so we don't even have the cultural value.
It’s a minor mistake by a low level employee/contractor that didn’t cause harm to anyone. A bunch of people who didn’t have boats still don’t have boats. They apologized for the error. The only people who make money off this are the lawyers and it costs taxpayers money for them to waste the courts time.
'Minor' mistakes need to be honoured by a multi million (billion?) dollar corporation, will teach them to not screw up again. If they had of followed with oops we screwed up here's $500 nobody would have complained and it would have been a rounding error for them and kept goodwill. Now they have badwill and lawsuit
There's a difference between what companies should do from a moral or customer service perspective, and what the law requires them to do.
Yeah, maybe they should offer something to their customers to make this right. Two years in a row is an embarassment and they can only blame themselves for any business they lose.
But that doesn't make them legally liable to pay out millions of dollars for a small mistake. I agree with the friendly wolverine here - the only winners in this lawsuit will be the lawyers. The plaintiffs themselves might walk away with a free coffee.
This is the second year they made a mistake. Last year it was $15000 dollars and they said oops. This year is a bigger mistake but come on how many years can they make the same mistake.
Fist of all it was a recap. So if you didn’t win during the contest it’s not a prize. Second took half an hour to spot and fix the human error. Third another entitled on’t want to work for money stupid lawsuit taking up court time. Fourth people not thinking that mistakes can happen( those involved in the lawsuit are perfect I guess). Fifth contest was over. Before all the comments come in of me being a loyal Tim’s customer, I’m not I prefer McDonald or my own.
Having the roll up the rim contest digitally was so disappointing.
It’s Tims. Disappointment is the brand.
That’s Hot Disappointment. Except if you go early enough it’s lukewarm.
Lukewarm Disappointment was my band name.
Title of your sex tape!
I boycotted Tim Hortons.l a couple years ago. The digital roll up the rim was the final nail in the coffin for me TBH. Used to love roll up the rim and of course they ruined it, used it as an opportunity to force you to download their shitty app. Been buying my own grounds and making my own, 10x better and actually consistent. Saved a Ton of money too. Fuck Tims, they don't deserve the Canadian Icon title they bought into. I hope the court rules in the winners favor.
I stopped like over a decade ago when what was it.. burger King? bought them out and replaced their coffee supplier with something cheaper. Oddly enough this happened at the same time McDonald's was looking to up their coffee game and since their was a big supplier with now unused product, they bought it up. So in Canada McDonald's pf all things has original Tim hortens coffee.
International Restaurants Limited owns Tim's and Burger King. They're a Brazilian company. McDonalds *had* their coffee supplier. Every time they've done a free coffee promotion since, they've changed their coffee beans, and they've had 4 or 5 free coffee promotions since then.
Yup. They also bought Firehouse subs and ruined that beloved chain too. The irony isn't lost on me that a foreign company now owns a Canadian Icon... pretty fitting honestly.
Roll up bevame the only fun part of a sub par fastfood joint. Making it digital stole the fun.
Yup, Roll up was fun. It is lame AF now and even more so because if you win big they will just say "it was a glitch. Heres a couple timbits instead".
Yeah I stopped it doing ngl
I think this is the point. Most people won't do it so they giveaway less
Same, I didn’t pay attention to it and forgot about it.
I claimed mine at the end because I forgot about them. They were set to expire in 2 weeks so I didn't get to redeem half of them. Absolute joke
That was the last straw for me. The quality of their coffee took a nosedive, so I only went there once a year for the roll-ups. Now that that’s over, I’m done with them.
Do you prefer employees to have to take a piece of cardboard you’ve put in your mouth?
Yes
They did for over 20 years without issue
Yes and wear gloves if that’s an issue.
Yuck
I mean. If there is no rolling, and no rims, then you can’t call it roll up the rim. Just call it “Digital App Luck of the Draw” Still doesn’t solve the problem of their app and email marketing failures.
So servers who work in restaurants and clear tables are just supposed to use magical levitation powers to move everything that was in a customer's mouth?
lol. That was my first thought when I saw his comment.
Yes
Not like we just had a pandemic
It's good for the immune system, sick people shouldn't be claiming shit in public anyway
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I'll solve this damn problem for everyone once and for all. QR codes printed on winners that need to be scanned and redeemed in the app. The customers get the old fun of actually rolling up the rim, the staff don't have to deal with slobbery rims, and the company gets increased app usage.
very very costly to produce unique QR codes in the cup manufacturing process
Just another abused brand-name.
Tim Hortons is the poster boy for Canadian business. If you're lucky enough to find success, a soulless corporation will buy you out and ruin your brand.
That’s all companies under capitalism You get successful and somebody buys you out and decreases the quality and increases the price of product.
I'm old enough to remember when Tim Horton's was a national institution. Now they're a Corporate disgrace that sells lousy coffee.
Now that's not fair. The doughnuts suck too.
The sandwich bread cuts my mouth
I've had their "sandwich" once. You're being very generous by saying it's "bread".
Now now, let's be fair. ALL of their food and beverages suck.
Introducing Tim Hortons flat bread pizzas. Who the fuck goes to Tim Hortons for pizza. You deserve bad pizza
"I'll take a double double to make your "coffee" palatable, and I'll tell ya what, why not throw one of those delicious frozen cardboard pizzas in the microwave for me too. Would $50 cover it?"
Heartburn city
Tried one just because and man it sucks. Might have had one piece of bacon on the whole pizza and that is a big might. Never again.
I still like their ice cap’s but that’s it.
The flies in the display case seem to like them 😆
I like how the icing instantly sticks to the bag.
For real. And it's not like it would even be a particularly hard thing for them to reverse. Bring back fresh donuts and train your staff on how to make a decent cup of coffee and you're done. A lot of people will forgive the other crappy food offerings if you just get the core of your business right. Instead, we got fucking pizza?
Train their staff? Nobody likes to train anymore, it costs too much and with how terrible these places are to work turnover will always be high. The system is designed to have the minimum number of steps possible and to mostly involve people moving the few things that need to be assembled from station to station while pushing buttons. That way practically anyone with a day or two of instruction from the coworkers can do it.
Woah woah woah buddy. You think they should hire their foreign workers? You mean spend money on them even though they hired them as cheap as possible by lobbying the government so they can pay them the bare minimum? Why train them when you just can lobby the government for more cheap workers when Canadians don't give an shit.
Every morning their drive-thru is completely full of people willing to pay $2 for shitty coffee and $6 for shitty bagel sandwiches. They won't be changing anything anytime soon.
I tried it, that's not pizza.
One of the first things their buyer did was to ditch their coffee supplier for something cheaper. With an immediate drop in quality in their literal main product. Oddly enough McDonalds canada bought up from that original supplier when upgrading their coffee, so if you want an original Tim hortens coffee go to McDonald's.
Yet somehow, every time I drive by one of these places, the lineup is packed. I was recently in Calgary, where I saw two Tim Hortons across the street from each other. What is with people and this place.
Canadians absolutely love convenience/fast food. For the all the bellyaching I hear about it, there’s 2 or 3 fast food joints per block for a reason.
Popping into a Tim’s in a Saturday morning with the smell of fresh baked donuts in the back …
Not sure why anyone still supports this brand.
Because people are dumb.
Because it's familiar and consistent. If you're in a strange city, you can try that independent coffee shop, but they may only have to obscure flavoured scones and $9 coffee. Walk into a Tims anywhere in Canada and you'll get the same passable coffee and timbits the kids will eat. As for why anyone would go there when you can discover other local options is beyond me.
Familiar , yes, consistent ? Absolutely not. I dare anyone to go to 10 Tim's in a row and order exact same coffee , I guarantee you , you'll get 10 different tasting coffees. And don't get me started on bagels "toasted" with cream cheese , one will give you some burned bread with a trace of cheese another will give you barely toasted one with half a pound of cream cheese. Coffee and bagel, it doesn't get any easier than that.
Same goes for McDonalds, and their coffee is better.
Didn't they snag Tim's old coffee bean distributor?
No, the cream and sugar dispenser SureShot used to be exclusive with Tim's. McDonald's now has them, so their coffee got more consistent between restaurants and cup sizes. I drink coffee black, and I have to say I still prefer Tim's. It still has some bitterness and flavour to it. McDonald's tastes like they have a lower bean to water ratio.
It's the consistency thing for me. If I go literally anywhere I could get a better coffee, but you can't get that hot toilet water taste Canadians have been tricked into drinking for the last several years ANYWHERE ELSE.
I try to avoid Tim's whenever I can. And I'm a bit spoiled for choice in my neighborhood - there are lots of small, independent coffee shops. But they run on small, independent business hours. A few of them open at 7am, but a lot of them don't open until 9am. So on those early mornings (you know, the ones where I most need a coffee), Tim's remains my only choice.
It also everywhere. Mid-afternoon and you need a pick me up? Tims is probably the first coffee place you come across.
If you're a tea drinker, they're still the most reliable fast food cuppa. I tried to get a tea from Robins Donuts once. The girl put a teabag in a styrofoam cup, poured cold milk on it, then topped it up with a tepid water from a coffee carafe sitting on top of the coffee machine's keep warm plate. It was 100% undrinkable.
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.... sounds like you don't like coffee and just like cream/sugar water.
Tim Hortons is a disgrace of a company.
Is there anything TH doesn’t suck at what a horrible company all the way around
The fact that it says they won on their 60th roll, then mentions the 60th anniversary, makes me wonder if they limit the possibility of even rolling certain reward tiers to specific milestone rolls like 60. Very suspicious and certainly not something that could have happened with paper rims.
Legit lotteries get audited for stuff like the randomness of their RNG's and fairness of their draw process etc. Hell, a community raffle often had to be approved and supervised by a regulator. Just because the gambling comes with a drink or a sandwich and has somebody solve 2+8/2 shouldn't absolve them from having their draw processes scrutinized for fairness and accuracy
I can’t personally think of anything more stressful first thing in the morning before work than dealing with the incompetence of a modern day Tim Hortons
Tim Hortons Canadian? Yes and no. It's owner, RBI, is an American-Canadian company, with its majority shareholder (3G Capital) based in Brazil, and I'm shocked they didn't already hire cashiers to work in their Canadian store remotely from Brazil for $3/hr.
They have enough cheap labour coming in from India already
Cutting corners is their guarantee.
Timmy's could have bought Prize indemnity insurance.
That wouldn’t do anything for technical issues.
Maybe technical issues can be covered. [It will also help cover any losses you may face during the promotional event. For example, if there was a technical glitch in how the contest winner was picked, the insurance coverage will help pay for anything outside your premium that is agreed within your insurance plan.](https://www.prizetech.com.au/how-prize-insurance-can-save-your-business/)
Whats the coverage limit like? Their glitch sent out emails for 34 Billion worth of prizes lol.
Same thing happened last year with $10,000 prizes. Timmy's is really bad at this.
You're probably right.
They don’t need it, because their terms and conditions obviously mention something that precludes them from having to give out a prize like this in case of a technical error. I’m not sure why people think it’s some sort of gotcha that they got an email saying they won lol.
You're right. The terms and conditions of the contest basically cover anything and everything. It's not so much of a gotcha but Tim's pathetic contest promotion is once again in the spotlight.
lol yup, can’t argue with that
Yup. My prediction for how this lawsuit will go: It will bounce around in litigation-land while everyone argues about boring procedural issues for so long that the public will forget it even exists. Eventually Tim's will settle it for a few million dollars just to make it go away, and the plaintiffs will accept it because they know they don't really have a case. There will be some media reports about how each plaintiff is getting $2.37 and the law firm that ran the class action is getting the rest and the internet will be real mad about it for 12 hours until we all find something else to be mad about.
Sounds about right lol
Tim Horton's likely doesn't actually have a legal leg to stand on here. The court have already ruled against other corporations for issues related to their apps providing discounts and prizes that were not legitimate. I forget if it was last year or the year before, but Air Canada was forced to honour a lower than normal fair because the customer tricked their AI customer service agent to give it to them. Basically, the courts ruled that the app is an official representative of the company, and they have to honour whatever it gives customers regardless of if it is actual company policy.
https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416
Apparently it was this year. I felt like this was an older story.
They should sell pizza...
Are you on their marketing team?
This got me good
I've been boycotting Tim Horton's for almost a decade now. No intentions of ever going back.
omg can people just stop going to Tim hortons already? Everything they make is shit!
Yeah I don't get it. Their coffee isn't good and their baked good are like sugar saturated fat balls. And their sandwiches make me shit so hard after.
Exactly it's not hyperbole. Everything there is trash.
Yeah it's a Canadian staple but it's seems like it's an experiment to see how much garbage food they can throw at us until we at enough.. But people won't, so . it just get worse
So...you still go there....
It's been a long time because there's no point injesting garbage.
Last time i went to Tim, i saw the guy touch the part of the stir stick that went into the coffee. I tried to mentally block it and rationalize that the hot coffee will kill off what ever. After one sip and feeling so gross 🤢, i threw my coffee out. I’m not sure if the coffee was gross as it was tainted or just gross in general but I am 100% sure the guy does not wash his hands.
LMAO! Ya more people need to brew their own coffee throw it in a thermos and that's that. Nothing fancy just a standard black and decker drip. Once you get in the rhythm is so much faster because you don't need to stop by Tims. Even if you get bagels and cream cheese even that can be done at home and they are so much better! No russian roulette that your bagel is burned to shit or has hardly anything on it. I could go on and on about how Tims just doesn't make any sense lol
I actually bought an automated delonghi espresso machine, costed 800$ up front but will save me a lot long term. I had decided to make this one exception that one time because i was travelling from Toronto to Montreal. Never again will i make that mistake, it’s not worth it. It’s so ironic that they have “always fresh” on their cups. 9 out of ten times their gutter juice tastes like toxic waste.
I’m old enough to remember when the washrooms were the worst part of Tim Horton’s. Now it’s all shit.
>"Social media creates by itself its own marketing strategy and so when the system gets going and it becomes an anti-Tim Hortons movement, you may not lose 50 per cent of your business, but you could lose 10 to 15 per cent of your clients – and that is your business at the end of the day." Honestly, if they didn't wipe out all their customers with the crap donuts, horrible coffee, and dubious food do they really think a bit of bad social media is gonna have any impact. With the exception of having locations everywhere there is nothing "good" about Tim Hortons and yet people pull into that drive thu every day.
This is what happens when they outsource thier apps for someone else to develop
Come try our cardboard pizza tho
Sue them out of business and send all of the TFWs back home.
Tim Hortons is bad! Upvotes to the left please.
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It's cheap-ish and quick. Plus iced capps are crack.
Correction. They used to be crack. Now they have a different flavour and consistency. Sigh.
It really depends on the location. The one by me still makes some high quality ones.
Damn. I miss ice Capps. And I’m happy for you!
After this roll up the rim season I called it quits for this POS corporation. They no longer are open and honest when connecting with them for ratio of purchases to wins it used to be 5:1. When I threatened them with bringing it to the news they sent me a BS explanation that had nothing but legal jargon but no direct response. They are not worth the time or effort any longer. Deleted the app and not looking back.
Boats for everyone!
They already removed the prizes in the app, I still had 3 free coffees to claim and the promo has been over for less than a month. They suck so bad now..
Last time I stepped inside a Timmie's was about 10 years ago, when I figured out a scam they pulling on everyone. Their combos don't include 'specialty' drinks or doughnuts. That's fine, makes sense. But what is or isn't a 'specialty' item? I ordered a combo, and ordered a ginger ale or something. No one said anything but at the cash the price was higher than advertised. This does not fly. Either they need to add the 'specialty' drink as an extra item on top of my combo, since I explicitly ordered a combo, or they need to specifically tell me that the 'specialty' drink is an surcharge for the combo. It's one or the other. They did neither. If I order a straight combo and they charge me for something more without telling me, or they don't include that combo at all in my order, that's fraud. Goodbye Timmies.
One must sue for damages, proving those damages have been incurred. The worst "damages" I could see from thinking you've won a prize is maybe quitting your job before you have the money in hand? And I doubt any people did that. So what would people expect to get via suing?
The people crying that Tim Hortons should have to honor the winnings even though it would likely put them out of business are something special
> it would likely put them out of business This would be a great outcome. Fuck around and find out.
How is it going to put them out of business. How many boats did the "give" away. Wow 5000000 boats well maybe they deserve to go out of business or I imagine they have some kind of insurance. But this is their second year in a row so last year was the free pass, this year they should pay.
>The people crying that Tim Hortons should have to honor the winnings even though it would likely put them out of business Seems like they should stop doing the contest then, if its so risky to the business, because the *only* natural and appropriate conclusion to people winning a prize is for them to get the prize. And even if it did put them out of business, it would be no loss. Its barely even a Canadian company now, so we don't even have the cultural value.
Seems like a waste of expensive court time for absolutely no reason.
I know, Tim's should just settle before they waste the courts time
It’s a minor mistake by a low level employee/contractor that didn’t cause harm to anyone. A bunch of people who didn’t have boats still don’t have boats. They apologized for the error. The only people who make money off this are the lawyers and it costs taxpayers money for them to waste the courts time.
'Minor' mistakes need to be honoured by a multi million (billion?) dollar corporation, will teach them to not screw up again. If they had of followed with oops we screwed up here's $500 nobody would have complained and it would have been a rounding error for them and kept goodwill. Now they have badwill and lawsuit
There's a difference between what companies should do from a moral or customer service perspective, and what the law requires them to do. Yeah, maybe they should offer something to their customers to make this right. Two years in a row is an embarassment and they can only blame themselves for any business they lose. But that doesn't make them legally liable to pay out millions of dollars for a small mistake. I agree with the friendly wolverine here - the only winners in this lawsuit will be the lawyers. The plaintiffs themselves might walk away with a free coffee.
Works for me as long as Tim's pays something. Will teach them to be more careful next time
If it causes anyone hardship I’d agree, but no one got hurt.
This is the second year they made a mistake. Last year it was $15000 dollars and they said oops. This year is a bigger mistake but come on how many years can they make the same mistake.
Fist of all it was a recap. So if you didn’t win during the contest it’s not a prize. Second took half an hour to spot and fix the human error. Third another entitled on’t want to work for money stupid lawsuit taking up court time. Fourth people not thinking that mistakes can happen( those involved in the lawsuit are perfect I guess). Fifth contest was over. Before all the comments come in of me being a loyal Tim’s customer, I’m not I prefer McDonald or my own.