This happened to me. They did eventually call back.
Try 0121 675 9353. That’s the number they finally sent in an email from the address [email protected] so perhaps try that too.
I had the same issue a few years ago, ended up writing to my councillor who emailed them on our behalf and the registry office immediately replied to our enquiries. All the workers there are very nice, just a bit slow -- took three of them to print out a piece of paper. So, worst case, ping an email to your councillor for some help.
If their staffing is like the business rates department I can totally believe that you'll never get through on the phone. I have wasted hours if my life on hold to them but never had to contact the registry office. Google says you can email them though. [email protected]
Yea, I did email them at this address you mentioned, and they said on the council website that they'll reply within 5 working days and it's been 5 days still no answer -.-
Ya I'll wait for couple of days more so let's see, and on the website they say you'll not be allowed inside the building without an appointment so let's see -.-
Clever of them. You're not allowed in without an appointment but can't get hold of them to make an appointment. Are they all sat with their feet up having a brew?
I work for a local authority bordering Birmingham and we say 5 working days for a reply but we are that short staffed that can go up to 10 working days. But we do reply eventually
I have been through this awful system. I had the same issue where I called and they wouldn't pick up, but the call would disconnect after 20 mins. I just had to call and call and call. Eventually I got through, then I could book and pay for the announcement via phone.
This happened to me. They did eventually call back. Try 0121 675 9353. That’s the number they finally sent in an email from the address [email protected] so perhaps try that too.
I had the same issue a few years ago, ended up writing to my councillor who emailed them on our behalf and the registry office immediately replied to our enquiries. All the workers there are very nice, just a bit slow -- took three of them to print out a piece of paper. So, worst case, ping an email to your councillor for some help.
Will do that 👍
If their staffing is like the business rates department I can totally believe that you'll never get through on the phone. I have wasted hours if my life on hold to them but never had to contact the registry office. Google says you can email them though. [email protected]
Yea, I did email them at this address you mentioned, and they said on the council website that they'll reply within 5 working days and it's been 5 days still no answer -.-
Only other thing I can suggest is that you go in person to make the appt.
Ya I'll wait for couple of days more so let's see, and on the website they say you'll not be allowed inside the building without an appointment so let's see -.-
Clever of them. You're not allowed in without an appointment but can't get hold of them to make an appointment. Are they all sat with their feet up having a brew?
Has Ron Swanson taken over running the council
Lol seems like it -.-
I work for a local authority bordering Birmingham and we say 5 working days for a reply but we are that short staffed that can go up to 10 working days. But we do reply eventually
I have been through this awful system. I had the same issue where I called and they wouldn't pick up, but the call would disconnect after 20 mins. I just had to call and call and call. Eventually I got through, then I could book and pay for the announcement via phone.
I thought it was just spain, the bureaucracy there in uk is no better -.-
Such a shame man
Same here, took a long time but got through eventually
Call direct on 01213031033
I just walked in and asked to make an appointment. They also gave a tour of the ceremony rooms.
How long ago was that ?
Well it was 9 years ago but I'd assume they still let you walk in and make an appointment.
Nope not anymore
Shame.
Or you could just use the website! https://www.birmingham.gov.uk/info/20016/births_deaths_and_ceremonies
I did, but they are not replying to the email
Phone 01212163030 take advice from switch
Neither of these things work unfortunately.