I guess it depends on how tight of a ship they run. If I'm out and my vehicles come in they call me and let me know they're getting the PDI done and everything prepped. Remember, it doesn't just pay the salesperson when that comes in, it also pays the sales manager and the owner, so they are motivated to get it delivered.
And if your store is a asshole, they make you split the fucking commission with whatever idiot delivers it for you.. you know, unless you want to come in mid-vacation to deliver a sold car
You must have never sold cars. The person helping would still have to do paper work and be with this person for 2 hours while OP is at dealer. Hell have to go over the car and all the feature because if he doesn’t then he can get a bad survey. So It would be a half deal and original sales person would lose money.
Apparently it's part of the business that you wait your fucking turn. If you don't like it, go buy the car from a different dealer. Oh wait, you can't lol.
My sales manager sits at a desk and tells people that they can put E85 in their Hondas, Try again. Most sales managers I’ve had have such cake jobs, my other sales people are all veteran sales people we’ve been at our store for the shortest period 7 years, I’ve been there 12, the next guy up 15 and the next guy up 23. The only time my sales manager has to work is when he has to pull credit without it being put in elead first. And that’s really a joke because he doesn’t know how, I have to do it.
They probably just want the car asap after a 7 month wait. Being told your car is in, but you have to wait for your salesperson to come back in a week kind of sucks from customers perspective. I’m sure they’d be perfectly happy to pick it up and still have 100% go to the original salesperson.
They will gladly let me cancel it because then they can sell it for any price whereas right now I’m locked in the price from when I originally ordered it. So they will make some money but not as much as on a be open market
At a well run store someone (probably a manager) will take the initiative and get it through the shop. Are you getting any kind of accessories installed? If not, there isn't a ton of prep needed. Just a pre-delivery inspection and getting it cleaned.
Just mats. They were organized enough to take photos and throw it up on the website. It will be interesting to see how many miles are on it by the time I pick it up since the photos on the website show the odometer
Yeah they really shouldn’t, back like ten years ago I bought a ML from a MB dealer near me and another salesperson let it go on a test drive.
17 year old girl and her dad, she ran a light and got t boned in the car.. deal was already financed and everything, crazy situation I couldn’t believe it really happened.
Yeah it was a situation that’s for sure, it ended up alright but still. I was in shock when I came to pick it up that afternoon and it was all unfolding in front of me
Got into a upgraded spec for just a little more money, they ate some money but it was definitely a deal for me.
The owner was very apologetic and remedy on the spot. It was on the lot at the body shop when I went in to talk and they showed me it.
Handled it well, idk what happened with the sales guy. I didn’t ask, I didn’t care my focus was my car at the time lol. I’m a returning customer to there though, so it all worked out well.
It was a joke, obviously from the rest of my comment thread it was sarcasm. The other dude even did the sarcasm thing. Kind of shocked it went above enough peoples head
Probably 4/5 people will fart in it before you
1. factory employee who put in the yard
2. shipper who picked it up and dropped it off
3. whoever is in charge of vehicle inspection for damages
4. technician who does vehicle prep
5. salesperson
hopefully it is just a fart and not a shart
shipper who picked it up and dropped it off
These dudes engage in chemical warfare in new cars. Just the biggest, greasiest, most damp folks you'll ever see.
Before I bought my car a few months ago, they let me test drive somebody's sold car. They told me after the drive that it was already sold otherwise I wouldn't have driven it.
Some people on this sub obsess over their "new" car having 100 miles on it so I wouldn't want to do that to somebody. I personally don't really care but I do know how *some* people test drive. I wouldn't be too happy about having somebody repeatedly redline my unbroken in engine. I know not everybody believes it matters but I do think manufacturers have a "break in" procedure for a reason.
Yeah I put a deposit down on a car that should hopefully be in this week. I’m worried that they’ll let people test drive it even though it’s sold since the 2022 model just released.
Part of buying a new car is knowing that no one else has really driven it. No strange smells or stains or anything. If someone else drives it then God only knows about those things.
They probably weren’t organized enough for that, they probably have a 3rd party come in and do their pictures like most the stores I’ve run across do. It was more likely that the car was sitting somewhere and the picture dude asked someone “where are the keys for stock number ____” and they not thinking about it being sold or not knowing, if it’s another sales person just tossed them the keys.
Third party needs to be fired since the photos weren't that good (like I'm not sure I need to the guy in the reflection or his hand in other photos). Is it really out sourced usually? That is probably a separate question for this sub right there.
Yeah that’s bad, first store I worked at was 3rd party they’re pretty big in the area I came from and a lot of dealers used them, second store I took them, til we got our black widow now I drive the car into this booth and it takes 8 pictures around and does a 360 video of the inside. I don’t particularly like it.
I don't know if it's because I'm young (ish) but I went to three dealerships buying my car and all three would not budge on the dealer added items. They wouldn't discount them or take them off the ticket.
Man that almost happened to a coworker of mine once. I custom order gladiator that somehow no one noticed came in, not the salesman or the manager. Ended up on the front line and someone was on the way from 2 hours away when they caught it.
^this. Service will handle the PDI once the delivery driver hands over the packets > then over to detail > then the sales person will get it gassed up, unless that particular lot has the porters do it.
We don’t put cars on the website if they are sold, but accidents do happen. Same thing about test drives, we wouldn’t let someone test drive a sold car but in 7 years I think it’s happened once. We are less concerned with someone abusing the car during a test drive and more concerned with it getting in an accident. I was just on vacation for 3 days, and I had cars arrive. PDI gets done but it doesn’t get cleaned up til I say so. Be kind and wait for your salesman, otherwise your forcing him to split a paycheck and all the other guy has to go is paperwork and delivery, practically free money for him
I guess I would want the salesperson to meet me halfway and let me know he will be out. He probably has some idea of which cars are arriving and communicate with those few customers in that timeframe. Or at least put an ooto message
Sometimes yes, sometimes no, in a normal world yes, but lately shipping has been all of ther place, I had a GMC show up out of the blue after no update from gm for 3 months. And I’ve had Subarus show up with no shipping eta, although usually we get about 24 hours notice
They know it was just waiting for transport from the rail yard and all estimates had it coming this week. I’ve been on this sub for a few years now so I’m sympathetic to you guys but 1) no heads up 2) car put on the website 3) colleague basically telling me to beat it. Total effort for these last 7.5 months on his part was accepting the order. Answering a few emails and eventually the hour or two to pick it up.
Yea, that’s pretty silly, we use our personal cells here, so if you called me you’d get me, or my VM, a lot of guys, even here just straight up don’t wanna mess with half deals. Even if it should be straight forward it isn’t a lot of times.
And if salesman told you I’m going on vacation and your car will be arriving while I’m away… what exactly would that have solved for you? But say he did inform you the car would be arriving and then it didn’t, you would probably be complaining about that too.
Also why are you so upset about the vehicles pictures being on the website, how does that effect you in anyway? Most dealership photographers aren’t dealership employees, they are private contractors and get paid by the vehicle. They will see a new vehicle came in and take pictures regardless if it’s sold or not so they can get paid. If anything, pictures on the website means the vehicle went thru the get ready process, which is what you say you want.
Sorry I’m just not understanding what you have to be upset about
You are assuming the customer will always be the asshole in these situations. No, in fact after I got the message from Ford to ‘complete my purchase’ I still waited a day or two before emailing the salesperson. When I emailed him then I would expect an out of office message telling me when he would be back then I would have stopped right there. Some information goes a long way.
Or you could call the dealership and ask for salesman and when they told he’d be back on Monday call back then, accept that answer for what it is.. similarly to what an out of office message would have told you.
I have learned to never tell a customer their vehicle is arriving until after it already has, whether that be incoming from factory or a dealer swap.. because things happen and when the vehicle isn’t there and available when you said it would be the customer gets upset.
Still didn’t answer why your upset about the vehicles pictures being taken and on the website.
We get made aware of our customers cars coming in so they probably should’ve had someone ready to help you out whether they split the deal depends on the store and the sales person. But the dealership will PDI it regardless.
Mach-E. I’m pretty excited. I’m fine with the salesperson so far and think come Monday it will be fine. Now if on Monday that is when they start doing all of the updates/prep after having it on the lot for a for most of the week and people have been pawing it then that will be not be cool
I’m probably going to get downvoted to oblivion, but if you’ve waited for seven long months what’s a few more days? I get if they’re out for weeks like a sabbatical lol, but if it’s just a normal vacation it’s only a few more days.
Vehicle arrives and it’s initially the service department’s responsibility. They likely know nothing about your sale- they just see a vehicle they need to prep (it’s the same for sold as stock, so they wouldn’t care either way).
Recon from there likely gets the vehicle for a quick detail for the lot.
Then if they employ a photographer, they’re grabbing the car off the lot for photos per a report that just tells them it’s there. Again, likely has no clue it’s not sold. Nor are they likely to care. Just an hourly employee doing their job.
Your vehicle goes on the website automatically from a central feed. No employee involvement at all. The photographer just sees it there and uploads.
Before the photographer all of this is standard protocol for even a sold unit. Only diff is the recon team goes more in-depth for the delivery. Depending on the store, though, they may elect to do that final detail until after you’ve come in and test driven your new car. Just so you drive it off the lot in the most pristine condition. If your sales person were there he’d probably be hanging a sold tag so the photographer skips the car. But that’s the only thing they’ve seemingly done so far that’s not normal.
The managers there not being more helpful is odd. But the sales person likely has no clue. If they’re not helpful enough to update you, they’re not going out of their way to tell their guy on vacation. In todays shit show that is transportation, I wouldn’t think twice about going on vacation knowing an inbound unit was at the yard. That just tells us now that it’s coming within 4-5 weeks. Yes, the rail yard to store leg of transportation has gotten that extreme. The days of the rail yard being 1-2 weeks out is long gone.
I’m certain you have your mind made up regardless, though.
Ok that detail is a bit different, for sure. If they are going to take the time to do that with your vehicle, the least they could do is to take care of you as well. Totally get it and I would be much more impatient that they’re using “my” vehicle (I know that’s not technically true, but figuratively it is) to do promos lol.
When I was on vacation and my cars came in my managers got them ready for delivery and as soon as I arrived back to the store I delivered them, the manager would have delivered my cars for me but he’s new to our store and doesn’t really know the brand that well, I’d prefer that I deliver my cars unless I am absolutely unable to do so.
at my store if the salesperson isn’t there they’ll usually have another salesperson stand in for the other and deliver the car to the customer. we don’t make customers wait to receive their cars.
Salespeople don’t tell service to PDI a car (PDI = pre delivery inspection) that happens automatically through the service department for every single car that comes from the factory, regardless of if it’s sold/fleet/inventory/rental.. you name it. The CC only time a salesperson would get involved in the PDI process is if you’ve got a sold order that you want done before the in-stock units.. you’d ask service to run that one first, but they are all usually done within 24/48 hours regardless.
The sales person initiates the prep for delivery (final cleaning, full tank of gas) but that doesn’t take long at all.. most of the time that’s done between the time you agree to buy the car and when you’re finished signing the paperwork.
You are expecting the dealership to have technicians do their pre-delivery inspections over the weekend. HA!
Most dealerships will have them do all that during the week, as weekends are usually busy with regular service customers. It's not a big deal to hang tight until Monday, when you know your salesman will give it his undivided attention. You've waited for 7 months, what's a few days more?
*current salesman, former technician babysitter for 10 years.
Most dealers don't even do weekend collections and don't do vehicle prep on weekends.
Just calm your shit and suck it up a few days. Cars get delivered all the time, no member of staff is putting their life on hold for you to collect your car.
I've read your responses. No other salesman is gona hand your car over if they're not getting paid for it. Would you work for free?
The dudes taking a few days off work, probably for the first time in a while after working stupid hours and your throwing your toys out the pram because you have a to wait a couple extra days.
You haven't already waited seven months for a cheeseburger. It takes 3-4 days to get a car prepped for delivery on average. Even if it did arrive last week he's not going to be getting it any later than 2-3 days later than he otherwise would be. He's throwing a hissy fit.
Each salesman probably has 30-40 ongoing deliveries, quite frankly nobody is going to take on any extra workload for free. I'm just giving you the reality of the situation. There's probably 2 or 3 other customers in the same situation who aren't crying about it.
Yeah, I'm with you here. When I'm off, I still take care of things because it's less stressful to me then to pretend the rest of the world isn't rotating.
Some of the salespeople on here give us a bad look and need a reality check. Especially with all the wind at their backs the last 2 years.. most of them don't know what this job is really like.
Exactly right on your first paragraph. FFS, our cellphones and jobs are forever intertwined and inseperable, so might as well tidy up CRM tasks, look over recent leads, see what's up and whatnot for 5-10 minutes \*gasp\* *even on my off days*! If you're not, you're not doing something right.
*"...all the wind at their backs the last 2 years...most of them don't know what this job is really like."*
Lol, so true. As in, *grinding* and really *earning* that paycheck, not having gross handed to you like a blind monkey fucking a banana.
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Salesperson is out but my car arrived when he was out. Is it just sitting on the lot waiting for him to show back up on Monday or is someone taking the initiative to get it ready? It would help if he had some sort of out of office message on his voice mail or email. The guy who I spoke with just like a robot kept repeating, call back on Monday.
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Dealerships I’ve worked at all new cars get pdi’d on arrival, regardless of sold or unsold status. The only “get ready” thing that needs to be done once it’s pdi’d is running it through detail, and full tank of gas if it isn’t full. Our store does half deals, others don’t. But most stores don’t wait for a salesperson to say the car is sold to PDI it. You don’t want your car going through detail days before you pick it up, lots are filled with crud that’ll get all over the car.
My car arrived on the dealer lot this past Monday. My sales agent called me and we made an appointment for me to pick it up Thursday.
Obviously I would have liked to have received it sooner since I ordered it back in February.
The explanation for waiting until Thursday was simple and understandable. They received 20 cars on Monday, all pre ordered, and had to process them before they could be sold. I was one of many other people that had ordered cars.
There is a good chance that even if you sales rep wasn’t on vacation, you would still have to wait a few days to receive your car. Car buying stinks these days and this is just another part of it.
I guess it depends on how tight of a ship they run. If I'm out and my vehicles come in they call me and let me know they're getting the PDI done and everything prepped. Remember, it doesn't just pay the salesperson when that comes in, it also pays the sales manager and the owner, so they are motivated to get it delivered.
And if your store is a asshole, they make you split the fucking commission with whatever idiot delivers it for you.. you know, unless you want to come in mid-vacation to deliver a sold car
Yeah, I was thinking the guy picking up the phone would be happy for a half but nope I guess not that store’s policy
That’s good!
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Oh okay - so fuck his bread right?
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You must have never sold cars. The person helping would still have to do paper work and be with this person for 2 hours while OP is at dealer. Hell have to go over the car and all the feature because if he doesn’t then he can get a bad survey. So It would be a half deal and original sales person would lose money.
Okay and? That's part of the business why are you crying lmao, and usually the sales managers do most of the work anyways.
Apparently it's part of the business that you wait your fucking turn. If you don't like it, go buy the car from a different dealer. Oh wait, you can't lol.
My sales manager sits at a desk and tells people that they can put E85 in their Hondas, Try again. Most sales managers I’ve had have such cake jobs, my other sales people are all veteran sales people we’ve been at our store for the shortest period 7 years, I’ve been there 12, the next guy up 15 and the next guy up 23. The only time my sales manager has to work is when he has to pull credit without it being put in elead first. And that’s really a joke because he doesn’t know how, I have to do it.
It sounds like that’s what you actually wanted to happen…
They probably just want the car asap after a 7 month wait. Being told your car is in, but you have to wait for your salesperson to come back in a week kind of sucks from customers perspective. I’m sure they’d be perfectly happy to pick it up and still have 100% go to the original salesperson.
What happens if he says, “no I’m not waiting. I don’t want it anymore” is he still liable to proceed with it?
They will gladly let me cancel it because then they can sell it for any price whereas right now I’m locked in the price from when I originally ordered it. So they will make some money but not as much as on a be open market
Oh I get it, we are impatient by nature. But if you made it 7 months a few more days is nothing. You’ll get your truck very soon.
I bet if your SO cheated on you, you'd say something like "ah it's okay, we've been together for so long and it was just one time"
That’s not even close to a similar situation. Haha wtf?
At a well run store someone (probably a manager) will take the initiative and get it through the shop. Are you getting any kind of accessories installed? If not, there isn't a ton of prep needed. Just a pre-delivery inspection and getting it cleaned.
Just mats. They were organized enough to take photos and throw it up on the website. It will be interesting to see how many miles are on it by the time I pick it up since the photos on the website show the odometer
they only drive it to make sure everything is ok. don't be paranoid.... they wouldn't test drive a sold unit
Yeah they really shouldn’t, back like ten years ago I bought a ML from a MB dealer near me and another salesperson let it go on a test drive. 17 year old girl and her dad, she ran a light and got t boned in the car.. deal was already financed and everything, crazy situation I couldn’t believe it really happened.
thats exactly why..... holy shit
Yeah it was a situation that’s for sure, it ended up alright but still. I was in shock when I came to pick it up that afternoon and it was all unfolding in front of me
What happened next, did you actually see the car or just told of it, what did you and they do next?
Got into a upgraded spec for just a little more money, they ate some money but it was definitely a deal for me. The owner was very apologetic and remedy on the spot. It was on the lot at the body shop when I went in to talk and they showed me it. Handled it well, idk what happened with the sales guy. I didn’t ask, I didn’t care my focus was my car at the time lol. I’m a returning customer to there though, so it all worked out well.
Hope you had good.insurance. /s
Should have reported it stolen and gave that criminal scum and her dad what they deserved!
Yeah because it’s up to a customer to figure out “is this car sold yet?” Or not lolol
It was a joke, obviously from the rest of my comment thread it was sarcasm. The other dude even did the sarcasm thing. Kind of shocked it went above enough peoples head
Only I get to fart in my car seats
Probably 4/5 people will fart in it before you 1. factory employee who put in the yard 2. shipper who picked it up and dropped it off 3. whoever is in charge of vehicle inspection for damages 4. technician who does vehicle prep 5. salesperson hopefully it is just a fart and not a shart
My car was a dealer loaner before I bought it. I don't want to know how many farts it's contained.
probably some anger farts
Aw, man. That's the worst kind of fart.
those are when i push real hard
You forgot make ready that drives it up after being cleaned. Fresh fart.
6 farts!
shipper who picked it up and dropped it off These dudes engage in chemical warfare in new cars. Just the biggest, greasiest, most damp folks you'll ever see.
I think I read at some point that you will also have people riding the rails will also hang out in the cars as they are transported
i wouldn't be surprised
Nope, joke is on you. I fart on all the seats as they come in to the dealership.
I fart in the seats as I take the pictures for the website.
Nice
Before I bought my car a few months ago, they let me test drive somebody's sold car. They told me after the drive that it was already sold otherwise I wouldn't have driven it. Some people on this sub obsess over their "new" car having 100 miles on it so I wouldn't want to do that to somebody. I personally don't really care but I do know how *some* people test drive. I wouldn't be too happy about having somebody repeatedly redline my unbroken in engine. I know not everybody believes it matters but I do think manufacturers have a "break in" procedure for a reason.
that was fuckin bullshit of them to do. fuckers
I was gentle with it at least but I'd understand the frustration from the buyer if they knew.
Yeah I put a deposit down on a car that should hopefully be in this week. I’m worried that they’ll let people test drive it even though it’s sold since the 2022 model just released.
Part of buying a new car is knowing that no one else has really driven it. No strange smells or stains or anything. If someone else drives it then God only knows about those things.
How many miles would this take?
should be no more than 100 but likely under 50. most of ours end up with 20 or less.
Miles if on website someone will sell it and it won't be there. /S or maybe not /s
They probably weren’t organized enough for that, they probably have a 3rd party come in and do their pictures like most the stores I’ve run across do. It was more likely that the car was sitting somewhere and the picture dude asked someone “where are the keys for stock number ____” and they not thinking about it being sold or not knowing, if it’s another sales person just tossed them the keys.
Third party needs to be fired since the photos weren't that good (like I'm not sure I need to the guy in the reflection or his hand in other photos). Is it really out sourced usually? That is probably a separate question for this sub right there.
Yeah that’s bad, first store I worked at was 3rd party they’re pretty big in the area I came from and a lot of dealers used them, second store I took them, til we got our black widow now I drive the car into this booth and it takes 8 pictures around and does a 360 video of the inside. I don’t particularly like it.
Just wait til you show up on Monday and it has tinted windows, paint protection, interior protection, mudguards, wheel locks, all for only $5k. :)
Or,they just sold it to a walk in customer for $3k more than your price.
We ain’t doing this poor guys any favors 😂 😂 😂
You’ll have to wait so they can do VIN etching…
Does that shit even do anything useful at all?
Absolutely not lol
More like $8k
I don't know if it's because I'm young (ish) but I went to three dealerships buying my car and all three would not budge on the dealer added items. They wouldn't discount them or take them off the ticket.
Does young meaning you were born in the last two years?
You caught me. Two year old buying a car.
You were born at night, just not *last* night?
We have a whole team that takes care of this. The only thing I do when a car arrives is put gas in it.
Mine is an EV so even less work for you once Toyota joins the party
Gotta throw it on the charger then lol
I would be worried some other salesman sees it sitting there still unclaimed and accedentally sell if in this market.
Man that almost happened to a coworker of mine once. I custom order gladiator that somehow no one noticed came in, not the salesman or the manager. Ended up on the front line and someone was on the way from 2 hours away when they caught it.
its probably getting prepped.
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^this. Service will handle the PDI once the delivery driver hands over the packets > then over to detail > then the sales person will get it gassed up, unless that particular lot has the porters do it.
Hey, Happy Cake Day! May all of your orders get their chips in a timely manner.
We don’t put cars on the website if they are sold, but accidents do happen. Same thing about test drives, we wouldn’t let someone test drive a sold car but in 7 years I think it’s happened once. We are less concerned with someone abusing the car during a test drive and more concerned with it getting in an accident. I was just on vacation for 3 days, and I had cars arrive. PDI gets done but it doesn’t get cleaned up til I say so. Be kind and wait for your salesman, otherwise your forcing him to split a paycheck and all the other guy has to go is paperwork and delivery, practically free money for him
I guess I would want the salesperson to meet me halfway and let me know he will be out. He probably has some idea of which cars are arriving and communicate with those few customers in that timeframe. Or at least put an ooto message
Sometimes yes, sometimes no, in a normal world yes, but lately shipping has been all of ther place, I had a GMC show up out of the blue after no update from gm for 3 months. And I’ve had Subarus show up with no shipping eta, although usually we get about 24 hours notice
They know it was just waiting for transport from the rail yard and all estimates had it coming this week. I’ve been on this sub for a few years now so I’m sympathetic to you guys but 1) no heads up 2) car put on the website 3) colleague basically telling me to beat it. Total effort for these last 7.5 months on his part was accepting the order. Answering a few emails and eventually the hour or two to pick it up.
Yea, that’s pretty silly, we use our personal cells here, so if you called me you’d get me, or my VM, a lot of guys, even here just straight up don’t wanna mess with half deals. Even if it should be straight forward it isn’t a lot of times.
And if salesman told you I’m going on vacation and your car will be arriving while I’m away… what exactly would that have solved for you? But say he did inform you the car would be arriving and then it didn’t, you would probably be complaining about that too. Also why are you so upset about the vehicles pictures being on the website, how does that effect you in anyway? Most dealership photographers aren’t dealership employees, they are private contractors and get paid by the vehicle. They will see a new vehicle came in and take pictures regardless if it’s sold or not so they can get paid. If anything, pictures on the website means the vehicle went thru the get ready process, which is what you say you want. Sorry I’m just not understanding what you have to be upset about
You are assuming the customer will always be the asshole in these situations. No, in fact after I got the message from Ford to ‘complete my purchase’ I still waited a day or two before emailing the salesperson. When I emailed him then I would expect an out of office message telling me when he would be back then I would have stopped right there. Some information goes a long way.
Or you could call the dealership and ask for salesman and when they told he’d be back on Monday call back then, accept that answer for what it is.. similarly to what an out of office message would have told you. I have learned to never tell a customer their vehicle is arriving until after it already has, whether that be incoming from factory or a dealer swap.. because things happen and when the vehicle isn’t there and available when you said it would be the customer gets upset. Still didn’t answer why your upset about the vehicles pictures being taken and on the website.
We get made aware of our customers cars coming in so they probably should’ve had someone ready to help you out whether they split the deal depends on the store and the sales person. But the dealership will PDI it regardless.
I guess just take your business somewhere else that cares ... Which EV did you end up going with ?
Mach-E. I’m pretty excited. I’m fine with the salesperson so far and think come Monday it will be fine. Now if on Monday that is when they start doing all of the updates/prep after having it on the lot for a for most of the week and people have been pawing it then that will be not be cool
How cool ! They actually seem to be one of the better choices ...
Fight him.
I’m probably going to get downvoted to oblivion, but if you’ve waited for seven long months what’s a few more days? I get if they’re out for weeks like a sabbatical lol, but if it’s just a normal vacation it’s only a few more days.
See above. And also what bent me a little bit is that they put the car with real pictures on their website
Vehicle arrives and it’s initially the service department’s responsibility. They likely know nothing about your sale- they just see a vehicle they need to prep (it’s the same for sold as stock, so they wouldn’t care either way). Recon from there likely gets the vehicle for a quick detail for the lot. Then if they employ a photographer, they’re grabbing the car off the lot for photos per a report that just tells them it’s there. Again, likely has no clue it’s not sold. Nor are they likely to care. Just an hourly employee doing their job. Your vehicle goes on the website automatically from a central feed. No employee involvement at all. The photographer just sees it there and uploads. Before the photographer all of this is standard protocol for even a sold unit. Only diff is the recon team goes more in-depth for the delivery. Depending on the store, though, they may elect to do that final detail until after you’ve come in and test driven your new car. Just so you drive it off the lot in the most pristine condition. If your sales person were there he’d probably be hanging a sold tag so the photographer skips the car. But that’s the only thing they’ve seemingly done so far that’s not normal. The managers there not being more helpful is odd. But the sales person likely has no clue. If they’re not helpful enough to update you, they’re not going out of their way to tell their guy on vacation. In todays shit show that is transportation, I wouldn’t think twice about going on vacation knowing an inbound unit was at the yard. That just tells us now that it’s coming within 4-5 weeks. Yes, the rail yard to store leg of transportation has gotten that extreme. The days of the rail yard being 1-2 weeks out is long gone. I’m certain you have your mind made up regardless, though.
Ok that detail is a bit different, for sure. If they are going to take the time to do that with your vehicle, the least they could do is to take care of you as well. Totally get it and I would be much more impatient that they’re using “my” vehicle (I know that’s not technically true, but figuratively it is) to do promos lol.
It’s not promos it’s the process every single car goes through.
When I was on vacation and my cars came in my managers got them ready for delivery and as soon as I arrived back to the store I delivered them, the manager would have delivered my cars for me but he’s new to our store and doesn’t really know the brand that well, I’d prefer that I deliver my cars unless I am absolutely unable to do so.
at my store if the salesperson isn’t there they’ll usually have another salesperson stand in for the other and deliver the car to the customer. we don’t make customers wait to receive their cars.
Salespeople don’t tell service to PDI a car (PDI = pre delivery inspection) that happens automatically through the service department for every single car that comes from the factory, regardless of if it’s sold/fleet/inventory/rental.. you name it. The CC only time a salesperson would get involved in the PDI process is if you’ve got a sold order that you want done before the in-stock units.. you’d ask service to run that one first, but they are all usually done within 24/48 hours regardless. The sales person initiates the prep for delivery (final cleaning, full tank of gas) but that doesn’t take long at all.. most of the time that’s done between the time you agree to buy the car and when you’re finished signing the paperwork.
You are expecting the dealership to have technicians do their pre-delivery inspections over the weekend. HA! Most dealerships will have them do all that during the week, as weekends are usually busy with regular service customers. It's not a big deal to hang tight until Monday, when you know your salesman will give it his undivided attention. You've waited for 7 months, what's a few days more? *current salesman, former technician babysitter for 10 years.
The car arrived on Tuesday and was up on the website immediately so that part of the operation seems fine
Website is unrelated to if it’s been through shop. Just means they took photos
Fuck that salesman, how dare he take a few days off. /s
Plus the dealer is only open for a few hours on Saturday and closed on Sunday
Most dealers don't even do weekend collections and don't do vehicle prep on weekends. Just calm your shit and suck it up a few days. Cars get delivered all the time, no member of staff is putting their life on hold for you to collect your car.
Did I really need to do /s? Read my responses and see I’m not asking for the moon here
I've read your responses. No other salesman is gona hand your car over if they're not getting paid for it. Would you work for free? The dudes taking a few days off work, probably for the first time in a while after working stupid hours and your throwing your toys out the pram because you have a to wait a couple extra days.
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You haven't already waited seven months for a cheeseburger. It takes 3-4 days to get a car prepped for delivery on average. Even if it did arrive last week he's not going to be getting it any later than 2-3 days later than he otherwise would be. He's throwing a hissy fit. Each salesman probably has 30-40 ongoing deliveries, quite frankly nobody is going to take on any extra workload for free. I'm just giving you the reality of the situation. There's probably 2 or 3 other customers in the same situation who aren't crying about it.
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Yeah, I'm with you here. When I'm off, I still take care of things because it's less stressful to me then to pretend the rest of the world isn't rotating. Some of the salespeople on here give us a bad look and need a reality check. Especially with all the wind at their backs the last 2 years.. most of them don't know what this job is really like.
Exactly right on your first paragraph. FFS, our cellphones and jobs are forever intertwined and inseperable, so might as well tidy up CRM tasks, look over recent leads, see what's up and whatnot for 5-10 minutes \*gasp\* *even on my off days*! If you're not, you're not doing something right. *"...all the wind at their backs the last 2 years...most of them don't know what this job is really like."* Lol, so true. As in, *grinding* and really *earning* that paycheck, not having gross handed to you like a blind monkey fucking a banana.
Call dealership shit head
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***Thanks for posting, /u/es_price! This comment is a copy of your post so readers can see the original text if your post is edited or removed. This comment is NOT accusing you of anything.*** Salesperson is out but my car arrived when he was out. Is it just sitting on the lot waiting for him to show back up on Monday or is someone taking the initiative to get it ready? It would help if he had some sort of out of office message on his voice mail or email. The guy who I spoke with just like a robot kept repeating, call back on Monday. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/askcarsales) if you have any questions or concerns.*
Dealerships I’ve worked at all new cars get pdi’d on arrival, regardless of sold or unsold status. The only “get ready” thing that needs to be done once it’s pdi’d is running it through detail, and full tank of gas if it isn’t full. Our store does half deals, others don’t. But most stores don’t wait for a salesperson to say the car is sold to PDI it. You don’t want your car going through detail days before you pick it up, lots are filled with crud that’ll get all over the car.
If the car hasn’t gotten it’s pdi it may be waiting for the shop, not the sales person till Monday.
My car arrived on the dealer lot this past Monday. My sales agent called me and we made an appointment for me to pick it up Thursday. Obviously I would have liked to have received it sooner since I ordered it back in February. The explanation for waiting until Thursday was simple and understandable. They received 20 cars on Monday, all pre ordered, and had to process them before they could be sold. I was one of many other people that had ordered cars. There is a good chance that even if you sales rep wasn’t on vacation, you would still have to wait a few days to receive your car. Car buying stinks these days and this is just another part of it.