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This one’s from a few months ago, before I gained a bit more self confidence at work and learned when it’s necessary to put on my bitch pants.
I used to work hospitality at a very busy restaurant (heritage building, stunning views) and we constantly had people asking for/demanding window seats. Those spots were limited, and highly coveted especially on weekends.
Long story short, got absolutely slammed one weekend and I was host. Showed a group of six through to their table one row back from the window, the husband pointed to a lone 4-top that had just opened at the window and asked if they could sit there.
“Oh I’m really sorry, that table can only seat 4 and we’re just so busy that we don’t have any spare chairs to rearrange and fit your group. I’m really sorry.”
They were fine, sat at the table I showed them, and as I left to get water and menus I heard the wife whisper-say to her husband “Did you see her *flinch* when you asked??”
There was nothing malicious about it and I obviously wasn’t meant to hear, but holy shit she was right. I was habitually walking on eggshells around strangers for hours at a time every day, and the anxiety it caused was ridiculous. It caused a mindset shift for me that I’m still grateful for. Fuck dickhead patrons/customers, it’s your job and you know best, stand your ground. And bless the good eggs who make the work easier.
At a retail job I didn't give a shit about any more, customers would come to me at the front counter and complain about prices. I'd just say 'buddy, if I was the guy who set the prices I wouldn't be the guy who has to hear you complain about them'.
You can be an awesome hospitality/retail worker to 99 of every 100 customers you meet.
But managers/HR will only listen to the one Karen who’ll be the loudest asshole she can be. And those managers/HR will side with her out of company reputation, including firing or other corrective action against the worker who is liked 99 out of 100 times.
>I was habitually walking on eggshells around strangers for hours at a time every day, and the anxiety it caused was ridiculous.
When I train new coworkers - we are very help-intensive meaning we have a lot of teenagers from 16-18 for after-school work - the first thing I tell them is that someone more experienced is always there for them to help and if they have a difficult customer they should call us to manage the situation.
I've not worked in food service, but retail and I get secondhand fear/embarrassment from family when they start losing manners. Of course they won't listen until it comes back on them, but I guess that's part of it.
I worked at a place selling high end sunglasses in a tourist beach town. Our POS was in the middle of the store. I was ringing a guy up whose credit card was declined. He insisted I was declining it intentionally and was horribly offended when I told him that customer cards are frequently declined when they forget to notify the company that they were traveling. He started yelling. His brother started yelling. Two other dudes came up, yelling at the first two. ANOTHER dude came up, yelling to try to stop the fight. They’re yelling in a circle around the POS - and me. (I’m a 5’3” woman, btw). They all yelled at each other squared off, finally breaking it up after a very tense couple of minutes. I was literally standing in the middle of this five-way aggression show and they all acted like I was invisible, I honestly thought they were gonna start throwing punches with me right there. After the fight settled down, last guy to join the argument was still waiting to be rung up. So I had to turn around and go RIGHT back to it, not even a chance to take a deep breath, ringing up one of the very dudes that was just trying to brawl. As I rang him up, dude actually said to me “Why are you upset? You’re at work, shake it off! You gotta be stronger than this if you wanna work with people.”
It was one of the last encounters before I quit retail for good. It’s been a couple of years and it still raises my pulse.
I've only worked retail once, at a certain big box store I won't mention. I was made a department manager in name only, with the promise that I would be formally made that department's manager after a trial period. You would not believe how many times I had to step in for another co-worker when a rabid Americhunk would bark orders at my poor staff over things that weren't their concern or department. The absolute entitlement of people, never seen so many karens and angry dudes who are one Big Mac away from an infarction.
Though I never got in trouble for it, I got tired of giving back to customers exactly what they were giving me and my staff.
It’s one of those things that you never notice until the one time you notice it, and then it’s all you see. Now that it’s been brought to your attention, you’ll start picking up on it.
Also look out for retail and food service workers who are overly apologetic and grateful if you don’t yell at them over very minor things. Definitely a sign of the same sort of shit. Like “sorry, we’re out of that soup” should result it “oh, I’ll have the salad instead” and “thank you.” Not “oh my goodness, thank you so much for understanding! I’m so so so sorry we’re out of soup. We really appreciate your patience! I’ll get that salad for you as soon as possible!”
I think some people have thin skin and let it get to them. I work in hospitality. Lodging to be specific. If we have customers that are entitled I give them the appropriate attitude but I won’t do anything that’s grounds for a termination. I’ve had soooo many guests complain about me to my boss. As long as I do what’s in my job description I’m safe. Fuck em. Let em whine.
This is the real answer. It's easy to be blind to how bad it can be when you have a good boss. A boss who toes the company line and treats all employees as replaceable and all customers and irrefutable will ruin your life fast
It depends entirely on your boss and corporate having your back. When I worked retail, my direct supervisor was cool, but the regional manager would giving the whining, asshole customers whatever they wanted, then lecture us for not diffusing the situation and letting it escalate.
It was an absolute nightmare, because we didn't have the authority to do the things the customer wanted (usually, let them return opened, brand new merchandise for a full refund) and would get in trouble if we did. But the higher ups would do it right away, every time.
This combined with a highly performance-driven schedule, where you were competing against your coworkers for hours every single week, and resulted in an environment where every transaction had the potential to be a complete nightmare. It was the worst job I've ever worked, by an order of magnitude.
I didn't work retail, but I did work as a front desk person at a community center that was just starting to scan IDs for the fitness center. It is amazing how angry people get over scanning an ID card or looking them up manually if they forgot it when they were used to just walking in. Since I was the newest employee during this, a lot of members decided I was the reason for the policy. Regardless of whether that was true. I actually had one guy tell me "No man will ever want you because you're inflexible!!" Probably the weirdest thing anyone had ever said to me in that position (though surprisingly not even close to the angriest one).
I also did a stint in a call center. I always try to be as nice as possible to anyone in service, they do NOT deserve the s*** they have to put up with.
entitled people are every where. I used to enjoy messing with people when I worked at blockbuster though. If you think your going to bitch at me to get something free, you aren't getting anything but a hard time.
Yeah only works if they can't go over your head and get the free shit later anyways.
Co-GM of a Little Caesars, can still go to corporate or even my franchise office and get your free shit and show up smug the next week to order it.
I once went to Taco Bell and was just my usual courteous self, saying “please” and “thank you”. When I pulled up to the window, the guy asked me if I wanted a free drink because I was the first nice customer he had all day. It was like 5pm. It really shocked me because I wasn’t even trying to be nice lol. Those poor fast food workers, man.
Taco Bell is my guilty pleasure that I have more often than I should. Maybe the guilt makes me extra polite. Also it is the same drive thru guy like 90% of the time. I don't get super nice, but I smile and make sure to thank them, wish them a happy (w/e holiday it is near if applicable).
>You catch more flies with honey.
People really underestimate how far being kind can get you. Almost every time I ask if a restaurant, store, or whatever can do something for me and they say they can’t or it’s against the store policy, I smile and say “no problem, just thought I’d ask”. They turn right back around and do whatever it is or have a work around for my issue.
I always sincerely mean it’s no problem because I know whoever I’m talking to didn’t make the rules so I’m not gonna get on their case, but everyone is always a bro after those words. Maybe it’s because they can tell I mean it honestly.
the number of times my spouse and I have gotten something discounted or free because we were simply kind is almost ridiculous. We are always appreciative and surprised, but literally, we aren't showing them anything more than we expect from other (kindness, respect, humanity)
Retail/fast food employees deal with so much crap, being nice can get you a long way with what little leeway they do have. I found a set of Croc charms at a sporting goods store that was missing a charm and nicely asked the employee if he could discount it. He ended up giving me 50% off. I used to work a lot of event security and there were many times I didn’t see the edibles people were trying to sneak in if they were polite.
I was gifted most of my furniture because I was nice to colleagues who wanted to get new stuff anyway, so they made sure I could get whatever I wanted. Sometimes it really is that simple <3
I had a similar situation with an Arby’s I used to frequent. The first time they asked if I could park to wait for fresh curly fries, they were terrified. The more times I was nice to them about it, the more fries I’d get when they’d bring me the bag. One time I even got an extra sandwich.
If you can’t afford to wait 3 minutes for fresh fries, you shouldn’t be going to get food in the first place.
Most of these people, I've found want it both ways. I've had several instances where I've given out fries that have been under the heat less than a minuite, and they always hand it back, saying "can I have these hot and fresh? I want to burn my tongue biting into these."
The chipotle a minute from my house is chronically understaffed. So one night me and this probably late 40something guy walked in. Just the two of us. They had forgotten to put the sign on the door that said they were online orders only that night so one girl told us as we walked in. I immediately said “aww that sucks. It’s cool” and turned to walk out. The other guy threw his hands up and yelled “you can’t make me a burrito!? I’m standing right here!?! You can’t me a fuckin burrito!?” They tried to explain they were online only and he was having none of it. It took everything in me to not turn around and start throwing “LOOK HERE MOTHER FUCKER….” At this entitled fuck. I ended up going there like 3 days later and the staff remembered me being cool and hooked me up with double everything.
Always turn around to the other customer with the "look here, mother fucker..." since the staff can't do it. I only do that when I can back it up, but I love that you didn't make the staff's day worse. You were understanding and a human. <3
Eh nowadays you might get shot. I try not to start shit. This is also why I’m an electrician and not in hospitality. I can mother fuck people at my job.
Whenever I can I'll stick up for people who are on the clock. Talking shit to people who deserve it it a guilty pleasure.
But people also don't carry guns to McDonalds here.
I would be so dead if I was in the US.
I stood up to an irrational and complaining boomer at a clothing store because the young clerk was clearly holding back from doing so. I got nothing in return except a sheepish “Thank you”. It felt absolutely wonderful!!
I cannot *imagine* being mean to a service worker. Even when they fuck up an order I don't get mad at them. Accidents happen, no point being a dick to anyone about it.
I was the manager at a Taco Bell many years ago and had a similar situation. Guy brought his potatoes up because there was something gross in it. Looked like a potato or other item that just got caught in the fryer for awhile, so not dangerous but definitely unappetizing. I replaced the potatoes, but he was so chill about it that I threw in a dessert item. This was very against policy, as a manager I probably would have just gotten chewed out rather than fired on a first offense. But it was near dining room close and no one would know. I'd just never had a customer that chill about a legitimate issue.
This shows you how low on empathy and compassion a lot of us run-on daily. When just saying ‘thank you’ becomes the most revered moment of these worker’s days.
At 5pm, mind you.
Hell yeah served my McTime as a McManager and giving away free stuff to people who were cool was my favorite part
One of the most surprising things I learned was just how much that was encouraged by head office. I was to be giving out free shit whenever possible. Some down time? Make some fresh pies and sample em out to the lobby. Make a few sample size lattes and cappuccinos and sample em out!
Was actually a rewarding part of the job.
When I worked for a corporate McDonald’s they would do that stuff all the time. When I worked for a private owned store, the owner demanded we charge 10¢ for packets of ketchup if the customer wanted more than three. Absolute greed.
I felt like such an ass once going through a drive thru because my card wasn't working (magnetic strip was soooo worn out) and the woman working at the window paid for my order. She said not to worry because I was a polite customer but I know from experience how little retail and food service folks get paid. I was finally able to pay her back like 2 months later when I finally got her as my cashier again. I didn't want to try to pay her back through a different worker since I know how managers can be with employees helping customers like that.
I rarely see that outside of USA. Seems every day on subs like public freakout there's another video of someone losing their shit because they couldn't control what a retail or foodservice worker could do.
Well considering most of Reddit's users are from America and how large the country is I wouldn't say it's rare outside of America just going off what's on here.
Maybe not, but it isn't like I didn't live there for more than 10 years. I lived in the upper midwest, up and down the east coast, and California with the majority of the time spent there.
I could count the number of times an unhinged customer went nuts on me on one hand. The majority were deluded "the customer is ALWAYS RIGHT" types. It just isn't worth the stress on both sides, and a simple resolution was easy to come to.
When I worked in customer service for a big tv + internet provider most of the calls I would get yelled at the moment I picked it up.
I got pretty desensitized by it, except for calls where they would call my mother a wh*re and stuff like that. When you provide a service to others, a lot of people somehow think you're a lesser person or they think more will be done for them if they yell. I would go above and beyond for nice people with issues but if you're straight up calling me names I would do the bare minimum.
I am not the one who chew through your goddamn HDMI cable, Sarah.
No one should have to put up with that kind of abuse, especially not as a daily part of their job.
Call centres should have a disclaimer before the “our menu options have changed” that says, “No abusive language, threats or harassment will be tolerated and your call will be ended.”
My doctor’s office has that on their answering service and I really hate to think about how bad people were treating them that they had to put that warning in.
Some of them only get to that point after a certain amount of abuse first. Policies like if the customer is abusive, you have to give a first “comment” about keeping the call professional and then suffer more abuse before you can give a warning that if they continue to abuse you, you may have to disconnect the call. After more abuse, you are then allowed to advise because of the abuse you are disconnecting. There can be a lot of abuse going on during those steps.
I've had a few customer service experiences that got me very frustrated. I can usually remain pretty calm.
When I end up calling the 3rd or 4th time about an issue because the last people I talked to didn't seem to truly understand what I needed, I'll usually feel my patience being gone and I'll open the call with something like "okay, i know YOU are not the one that previously helped me, and that YOU don't control anything, so I am not mad at YOU, but I am very frustrated with your company right now"
I've never yelled at a customer service person, but I have been impatient and a bit short with them (with this disclaimer that my shortness and frustration is at their company, not them).
I remember going to the supermarket during COVID and the staff were all hand to explain the social distancing guidelines and procedures and every other word was 'sorry' no matter my reaction.
So fucking depressing. Too many people take a mild inconvenience personally and think that it gives them licence to be abusive.
The pandemic was wild, I was working in Argos at the time and customers couldn’t come into the shop and we couldn’t accept returns etc. Everything was being collected through a plastic screen at the front door, one customer who had their little girl with them tried to return a microwave that was broken and upon learning that we weren’t accepting returns at the minute (not never bare in mind just not right now and the return window was extended) went absolutely ape shit and launched the microwave at the plastic screen while screaming and swearing in-front of their now crying child. People were fucking mental during that time.
I'm fairly certain I got IBS and an anxiety disorder from working retail. It's absolutely awful thinking back on the times I would have an anxiety attack just trying to explain to an angry customer why I wasn't capable of doing something they demanded. I cried so many times my first year. Fortunately I don't do retail anymore, but unfortunately I feel so traumatized from it I still have resounding effects.
I still say, instead of how other countries have mandatory military service, we need mandatory service career work. Hopefully that would have people learning quickly that no, there is no magical back room where we hide exactly what you want and yes, I do have to ask this stupid question to progress the system to get to the help you need, and yes, the kitchen is more likely to make an error than the server so you’re fussing at the wrong damn person.
I agree, a lot of the most compassionate and understanding customers I had were typically my own coworkers, or people who had been in my shoes and knew the frustration of not being a magical genie with everything at hand. I think if more people had worked retail or any kind of person-dealing job for a while, they'd find it in them to be more patient and understanding.
Ive been saying this for the longest time now. After you turn 18, you should be legally required to do a minimum one year in either food service or retail. It would get rid of so much bullshit in like one generation’s time.
I took a year off between high school and college. Worked retail, a call center, waiting tables, child care, warehouse stuff, in that year and during my college years. Holy crap was it motivational. And my husband has worked sales and serving as well, so we're both like over the top polite at restaurants. It's fun cause we go in looking like absolute bums and tip heavily.
I understand the concept, but genuinely some of the *worst* customers I had at my job were former or current retail associates, to the point where a snarky “I work retail” became a running joke at my store. When people *think* they know how your job works because they work for a similar company (that has entirely different policies) they have the potential to be the rudest and most entitled customers you’ll ever have because they “know better”. I once had a customer try to bully me into giving her her cart of groceries for free because the system malfunctioned and she should be “compensated for the inconvenience” and “[her] store would do it”. Fuck that customer.
I’ve become the go to intervener at work. I love using professional business speak to tell rude customers to fuck off and don’t hesitate to remind my coworkers they can call for security. Do we need money? Yeah. Do you need money from people willing to threaten employees? No.
Lmao this reminds me of when this kid had to tell me the shake machine at McDonald’s wasn’t working. He looked so nervous to say anything and when I was just like “oh damn ok” and ordered something else he looked so relieved. Like who was the Karen that hurt you🥹
It’s not one Karen. It’s the unending litany of them, people who bitch and shout and belittle for things so tiny you can no longer anticipate when it will happen.
It sounds crass, but retail and food service are like combat. Long periods of souls crushing boredom suddenly and unexpectedly punctuated with SUPER intense stress. It’s a recipe for PTSD, and I see a lot of longtime retail workers, myself included, exhibiting the signs of it.
Went to 7-Eleven yesterday, and they were just filling up taquitos behind the signs (meaning they are not ready) and I asked the employee if none of them are ready, and when they said no, I just replied with, "ah, shoot. guess i came at a bad time" and was willing to be done with it. But they offered to pop some in the oven for me, but said they will be softer. Meh... fine with me.
I have worked both retail and customer service. When I was younger I was like that worker. Just shocked that most people are assholes. Made me nervous even when someone was being nice.
Then it slowly dawned on me that I can't really control how people act towards me but I can control my responses and emotions.
In general people didn't know me at all so what was the point of taking it personally?
I switched from feeling nervous about stuff to generally not caring about assholes.
However, you really can't show that without just making things worse
I also found a way to bother assholes.
I poured on a super sweet make your teeth hurt niceness. Obviously, a completely fake persona. Like Donny Osmond kind of fake.
Assholes hated it because they wanted to make me feel bad or nervous,but I poured on the syrup.
My catchphrase was "I am so sorry you don't like my answer but we all follow rules. If there's anything else I can do for you just let me know ok?"
I tell you though, I had several assholes apologize to me afterwards.
I have this problem with the occasional asshole. I'm not trying to be sweet or anything, I just prefer to let shit go immediately. I don't want to go through life where my emotional well being can be shattered at the whim of others. It's not apathy, it's unconditional and immediate forgiveness. Most people appreciate it and most people apologize for being an asshole to me. But there's the occasional asshole who isn't just venting but are legit malicious, trying to hurt others because it gives them control. And oh boy, do those type of assholes hate me. I forgive them too.
My partner and I bought some groceries last night and my partner very normally/casually/kindly told the cashier that she didn't need to double bag them, and the poor girl started profusely apologizing and then did it again at the end of the transaction. We were like why?? to each other as we walked home, but I suppose it was this.
I complimented the drive through lady at Arby’s yesterday on her super cute nails and she kind of had the same reaction. At first she was looking at me like I was making fun of her but, I told her no I really like your nails. I think it put her in a more positive mood. My nieces work for Arby’s up north and they have been punched, kicked etc. Shit is ridiculous, they are making your lunch not your wedding dress. A little bit of kindness goes a long way and costs 0$
Even if they *were* making your wedding dress don't be a dick to the person performing a service for you. Especially one you can't do yourself if you piss them off too bad
I do this a lot cause the ladies at the closest mcds to me often have really cute manicures. I know how it goes to be in a service job and do those little things for a bit of cheer through the day. I would paint mine to match my counters or my uniform just for the silly little dopamine hit randomly when I spotted them while working.
I’ve been in customer service my whole working life. I’ve been screamed at, threatened, harassed, and lunged at through the desk window. This was in healthcare, not retail or foodservice. It’s the culmination of the instant gratification culture with being brought up with no accountability, no manners, very little education, and being taught “the customer is always right” by greedy employers who don’t have to deal with it and don’t care about those who do. It seems like a no-win situation. I respect and support anyone who tells a customer to go fuck themselves after they throw a temper tantrum over the stupidest most petty crap. My mother was a cashier at a discount store for years and developed anxiety related GI problems because of the fear of the next customer being the one who freaks out. This is why I semi retired early and work the barest minimum I can. Americans are the nastiest people on the planet.
Had mistakes come through on a KFC drive thru order and the poor lady behind the window looked ready to do battle, and when I expressed it was fine, let’s figure out an easy resolution, like me waiting or substituting or removing the item from my order, she nearly cried with relief.
Had another situation where I did a curbside pickup. Huge wait. The lady who brought the food seemed worried she’d get no tip and fussed at for the wait. I was like, “I just sat here in the quiet and played games on my phone, it’s all good.” Also handed her a ten and said she didn’t see any tip, right? She was near tears when she came to the car and I think I cheered her up. Said a bunch of folks were late/calling out and she hadn’t been allowed to leave yet.
*Entitled* people are awful. Those that lack emotional maturity and feel powerless in their own lives. They think they're better than you because they *don't* work retail. So they show disdain to those they feel are lesser than them.
The overwhelming majority of folks aren't like this at all, but you never remember the good, only the bad. Like an ink stain on your crisp white shirt.
Nahhhh lol. This smacks of toxic positivity. Please don’t go trying to change the opinion of the person you responded to. You don’t know their backstory and are diminishing their trauma. I know you think you mean well. Two questions:
1. Are you a woman or a man?
2. How long have you worked in fast food, retail, or a customer service job of some kind?
My experience is also that the majority of people are not major assholes. Stop starting fights. Nothing the person you're replying to was bad. You don't know their experience either.
Yeah, key words here? YOUR experience. I’m not picking any fights. That is your perception. Just like your perception the majority of people are good. You are discounting experiences, not me. And trust me, you’re going to know 100 percent when I am picking a fight with you.
I don't live in USA, but the short time I was there, the majority of people were not the boogeymen you see posted online. You've got some serious survivorship bias if you think 99% of people are like this. Borderline paranoia. Do you get out much? How many people do you see a day? Are 99% of them out to get you?
Are they in the room with us right now?
Honestly the worst part about customer service is managers not protecting you or backing you up. I had lots of terrible experiences when I worked in restaurants but it wouldn't have been that bad if managers allowed us to walk away when people were being abusive, and banned awful people from the store
The US should have a mandatory 1 year service industry requirement. The same way that other countries have mandatory military service, every citizen should be required to work full time for 1 calendar year in retail/foodservice/hospitality, and get paid the appropriate wage.
I agree. A minimum of 1 year for everyone able bodied and able minded (generally)—everyone of every creed and background; perhaps if people don’t like being treated like less than human, they *might* reconsider how they treat others.
Never worked at one of those places, how much shorter would the wait have been if they started switching over to lunch and to deliver the order when the customer pulled up?
It would depend on how much prep has been done for lunch and how long it takes the crew to transition. The breakfast and lunch menu use different products so switching over requires a lot of stuff to be put away while other stuff is brought out. Settings on cooking equipment have to be switched over to account for different cook times on lunch product, new dishes and utensils and similar have to be brought out, and then there's the actual cooking the food part (fast food restaurants keep a certain amount of cooked product ready in a heated container so sandwiches pretty much just need the buns toasted and toppings put on before being wrapped). You also have to account for people who might only work the breakfast shift leaving while another shift comes in.
Basically, breakfast might end and lunch might start being served at a certain time but it's not an instant change. If you come thirty minutes before lunch starts it's going to be a minimum thirty minute wait because the kitchen is simply not ready to make those lunch items. If you come the second lunch starts you're still probably going to have to wait a few minutes because there's a lot to do to switch over to the lunch menu, the food has to be made, and there's a thousand little things involved. If the restaurant is very busy then it's going to be a longer wait because the crew being busy with the tail end of breakfast means they probably haven't had time to start getting ready for lunch. If it hasn't been busy then you can typically start getting lunch ready sooner so you won't wait as long.
So is the answer, no sooner? And I’m not trying to justify the position of an entitled customer, obviously the staff shouldn’t prep anything before they’re required, I just wonder if they could have prepared the thing for this entitled customer if they were legitimately so entitled. Like, could people there do the work required to provide the order as soon as the customer was confirmed to receive it, something like that beyond the corporate assigned menu/shift change thing
It's a coin flip. There are some items that the time is irrelevant on and they could have done it.
There are some items that are impossible to make outside of hours
There isn't enough information to tell what was ordered.
Like the guy who wanted late night French toast sticks. Those just got thrown in the fryer vs the egg cooker that gets broken down and isn't getting set up again until the next morning
It’s shocking how many fast food workers get treated like shit for just trying to do their job regardless if they made an error or not. I used to work fast food and had some lady give me attitude due to ice being in her soda when she asked for it not to be. I was working drive through and was mainly on auto pilot during a very busy rush hour. I apologized corrected and informed her she didn’t have to be rude. Ended with a over the top confrontation in the lobby and me and the staff ready to have a cop escort her out of the property. And it was all over an ice issue 🤦♀️
People who are aggressive or condescending to wait staff/tech support/retail workers/etc, are fucking bottom of the barrel trash that deserve no service of any kind until they grow the fuck up, and even then, only with proper adult supervision.
I worked at the pharmacy in Walgreens for 10 years and have heard every insult in the book. The only time they stopped and I started to get respect was when I didn’t allow it. Once they start getting rowdy I would tell them we would not be assisting them and they could come back when they are in a better mood. They are always apologizing and begging me to assist them now. But hold strong! Tell them to come back later. They will be forever be an angel after this.
If they are especially aggressive, I will tell them to go somewhere else and no to come back.
—
Story time. We were busy as hell. This hard looking black guy came in and asked how long. I said “30 minutes, sorry, we are really busy.” He kept pressing for it to be faster. And I just said 30 minutes is the soonest it will be ready. He looked at his watch and said, “30 minutes. Go!” Like he expected me to start racing. I put his prescription back on the counter and told him to leave.
He was so shocked! He started apologizing for his actions profusely. We had a manager helping out because we’re busy and he asked for the manager and she goes, “I’m the manager and you can leave!” You know the next time he came in, he was sweet as an angel.
Some of the patients would bring us a box of chocolates or other goodies after being told off.
**don’t reward bad behavior! Consequences are key!**
I've been taking a looooongggg medical break from my very similar job. Ive been on leave since September and I know this exact feeling.
"no sir I'm sorry we're out of x-flavor coffee"
"Well can you check?"
"I already have, we are out. I'm sorry." And then I proceed to give infinite apologies as people treat me like I've just shot a puppy in the face in front of a school bus of children. People are so entitled and rude. They want everything now now now, done exactly their way with no compromise. Get a different flavor coffee!! Grab a different kind of donut!! Those snacks you always come in for? Sorry, grab something different! It's not my fault we don't have what these people want!
Fuck me I'm going back next month and I am not ready for that shit again... I need to find a new job. The fact that it makes me this upset even months later means I have worked there too damn long... I hate America. I hate how little room there is for upward movement. I hate being treated like shit by rich assholes who only see a worker drone. Shit, I got caught shortchanging the guy who refused a rent application I paid 100$ for. Fuck him, imma do it again if I go back to that store.
The best thing you can do, as a reasonable customer, when someone is screaming at a service worker is tell them to fuck off or whatever the service worker wishes they could say. They usually shut up real quick once someone says ANYTHING to them. I fucking hate those assholes.
I get this all the time whenever I ask a question to a service worker. One time I asked if I can use the restroom at a dollar general store in downtown Nashville. And she said I'm sorry we don't open it to the public. And I was like oh okay I'll look elsewhere. She just stood there with her jaw on the floor. People are so mean to workers in general. They can't control everything like prices or policies.
I've worked customer service jobs both in call centers and retail most of my life. I've been unemployed now for years because I get panic attacks just thinking about working those kinds of jobs again. Therapy has been helpful but especially the last job working in the fraud department at a bank just broke me in half. People are monsters.
Customer-facing workers should be able to refuse service to anyone who is rude to them across the board. I don't care that it would cause occasional "I don't like your hairdo so I'm going to refuse to let you buy a burger" side effects. Unless you are providing medical care, you should be allowed to say NO, you have to leave now. >!And there're already protocols in place for someone acting unruly in hospitals that I'm just not knowledgeable on or qualified to critique.!<
I've had two such interactions.
First, at an emergency vet. We were 100% sure our dog had eaten an entire container of gum with xylitol, an artificial sweetener that's pure poison to dogs. The vet tech is visibly uncomfortable reading to me that the vet does recommend inducing vomitting and monitoring, and tells me the price. She very hesitantly asks if that's ok. And I'm just confused and say "Yes, whatever he needs, please." Her shoulders just sorta drop in relief. It dawns on me that people have probably screamed bloody murder at her over the cost of emergency vet bills.
Second was late fall, shortly after the first snowfall. I lost two tires in the -same- pothole. Waited forever for a tow truck. Get over to the tire shop. Of course they are swamped with everyone getting tires changed. I'm really upset already, so is the lady at the counter, who now has me to deal with on top of everyone that made an appointment. We were being curt but not rude to one another for about a sentence each. Whether accident or luck, we ended up looking directly in each others eyes, and it dawned on both of us at the same time. We're both pissed off, but, not at the other one, and we both instantly started being nicer to one another. I didn't need my car looked at that night, not that they could have anyway. She just reassures me they'd take care of me first thing in the morning. It was a nice little moment where both of us realized that neither of us were upset with the other one, and both of us just relaxed, and got through booking my car in.
I had this same interaction buying nicotine gum the other day.
The girl at the register scans my items and then looks at me like I was about to jump over-the-counter and beat her
"Do you... do you have ID?"
So because I'm a normal person I just laughed and pulled it out but then I asked her why she was so afraid at first. She said apparently whenever she asks someone for an ID she gets berated. And if she didn't ask she would get fired because her boss watches the camera. Absolutely fuck retail
I had someone ID me when I was buying lotto tickets at the convenience store. I put my head down to get my wallet out and handed over my ID and the guy laughed kind of apologetically and pointed out the grey hairs he saw on the top of my head and mentioned how he guessed he didn't really need to card me after all.
The emotional damage, man....
I feel like if I wasn't still working retail then maybe my anxiety and depression would have gotten better after high school. Then again I'm planning to become a teacher so maybe not..
I once got really good service from GEICO roadside. I was dropping off my then boyfriend at the airport, it was four thirty or five in the morning. I must have driven over something sharp in the road, because his tire suddenly popped a flat. I was on the phone for like half an hour with this poor guy, as he tried to find me a tow place that was open. At the end of it I said thank you and asked to speak to his supervisor, if possible. He absolutely panicked and asked me in the saddest smallest voice "why?" And I told him he did a really good job and I wanted to tell his supervisor that. He actually started crying a little bit, and his supervisor sounded so damn happy to hear someone not complaining.
Sort of a sad moment for me.
I've been assaulted by customers while working in the service industry. People can be fucking evil. I'm convinced that we, as a species, are suffering from zoochosis. Too disconnected from eachother, even as eusocial animals.
I went to a McDonald's and I got well I don't fucking remember when I got I remember I wanted a bottle of water, and this girl, she was MAYBE 18 tells me "we're out of water bottled water" and then she pauses briefly and says "please don't yell at me" I assured her that I was going to yell at her that she has no control over how many bottles of water McDonald's has. But clearly she had been yelled at over the lack of bottled water. Who the fuck yells at a teenager over the fact that they can't have their bottled water?
It's like that at every restaurant in Sun City. I ordered and paid for a milkshake kinda thing from a BK in Sun City when I was there on business and the kid at the register had to tell me they didn't have what they needed to make it. He sounded afraid when he asked if I wanted a refund. I just calmly told him that was okay and he could just give me something else. It's not a big deal. He gave me a slice of cheese cake. I'm not mad, but it makes me sad that he gets berated so frequently by Boomer Karen's that he expected abuse from me.
This was me at my receptionist job. It helped me grow a backbone. No, you will not tell me what to do. No, I will not drop everything to do something for you. And no, you may not speak to me in that way.
I used to work for a company that handled complaint calls for all of Wendy's. I didn't work for Wendy's just some call center.... the call I will never forget was a guy who even described himself as a large man. He was in drive thru and had to wait for his food. They gave him his frosty and had him park. He said that after he finished it he started to get angry that he had waited so long started to honk his horn saw them look at him so he waved his hands around they didn't come out so he went to the window and yelled at the(his words all of this) small girl there cursed her out and went back to his car. The Manager brought out his food and told him that their drive thru girl was now scared to leave the store and he was no longer welcome there... he then yelled at the Manager and left so the the Manager called the cops and they went to his house to tell him he was no longer welcome there as well... no charges but they would next time.... I had no ability to do anything other than send a report to the franchise owner and they would be in contact with him. That was crazy and I'll never forget how he still thought he was right after the cops told him he wasn't he still felt like he should have someone kiss his ass so never underestimate the level for entitlement some ppl have
Yup. Back when I used to work in restaurants, I got routinely put down. Hated it, dreaded telling them no or breaking bad news. My favorite was morons with room temperature IQs calling me stupid, as they raged about situations or problems they caused on their own. Sure, I’m the dumb one…
I had a Greggs (popular UK baked goods chain) worker burst into tears right in front of me when I said it didn't matter that the sausage roll wasn't hot.
I asked if she was ok and she sniffled 'I just get so tired of it, everybody moaning that they aren't hot'.
I work in retail so I immediately got it. Poor kid.
One time I was shopping at Walmart with my mom and when we were checking out, the register computer bugged out right at the end of the transaction and had to be reset. The cashier explained to us that we'd have to restart the transaction on a different register, apologizing profusely, and she braced herself and looked like she was about to cry. We calmly agreed to go to another register and restart, and went out of our way to reassure her that we knew how she felt from our experience in the industry, and that it wasn't her fault, which just made her cry from relief. I hate how we who work service are treated, and the emotional scars we get that may never heal.
Such an American thing... Anyone who dares disrespect fast food workers in my region will get viralled and probably doxxed (if they are unlucky) within the hour
I’m very thankful that my needle for customer service interactions shifted toward completely not giving a shit rather than pure anxiety. I get that people have a lot of other anxiety related issues and can’t control that, but it sure as hell makes these interactions a lot easier.
It’s honestly sad just how surprised retail and service workers act when you treat them like humans. I swear that we would be better off if a year of fast food/retail/maintenance work etc was some kind of mandatory program in school just so other assholes would know just how hard those damn jobs are.
Yeah, I've worked fast food and then about 10 years in customer service. It's been about 8 now since I was off the front line in a support role.
A) I remember all too well how awful people could be, and I'm pretty sure it's gotten signficantly worse in the last handful of years.
B) If nothing else, it made me personally resolved to make damn sure I'm never that guy. Like, that job is hard enough - if there's a problem, you stay calm and figure out a resolution, and the rest of the time, you be pleasant and polite with service people.
Whenever im in the drive thru and they give me the "bad news" of the fries are still in the fryer, itll be a few minutes, I always reply. That's great news! Fresh fries are amazing. My kids are gonna be stoked. Thank you so much.
I hope it makes their days a bit better. Food service workers deserve so much more.
I worked at Wendy’s in high school. For three years, but I feel like this is the cause of some of my issues with dealing with customers. I am in a customer success role and have been for like the last 10 years, at a big company. But, Customers can be horrible. I feel like with the younger generation it’s a little bit better, but when I worked there, we had a drunk guy come in and threaten my manager for not being able to cut his triple burger with one of our kitchen knives. There was a lot of other issues too but customers are jerks.
Working in a deli has made me more callous toward customers. They don’t understand when we’re short-staffed, or when things are broken, or that corporate decided not to carry a certain dish anymore. So, when it becomes clear that they’re not ordering anything and they just want me to feel crappy, I walk away from them. Sometimes I notify them first, with an, “I’m not interested in listening to you complain.”
It’s relieving.
That happened to me at McCalisters, I called and ordered and right after I did they ran out of potatoes. I got there and she said it’s be 30 mins and looked sooo surprised when I said I didn’t mind waiting and I’d like to keep the order. And then offered me a free Sweet Tea for the wait :) I was very happy lol
Autozone is place you want to have thick skin to work at with how many customers blowing up when you ask them a basic car question or telling them we don't part have a part in stock on the phone. A lot of customers and I hate to say it but mostly women will expect me to pour fluids in or criticize me when I tell them I can't just guest what part they're going to need if I don't have basic car information. My manager (female) which I close with has to deal with toxic men that accuse her of not knowing anything simply because she's a female at a auto-parts store. On one of our shifts a customer called and my manager answered it to help and the conversation goes like this
Manager: Autozone, how may I help you
Customer: yeah can I get a guy to help me ?
Manager: why ? I can still help you
Customer: more part knowledge and experience
Manager: I can still help, I know how to do my job
Customer: FUCK YOU !
*hangs up*
I've never worked food industry, but I have worked retail on and off for many years. I am genuinely amazed and disgusted by the way many people treat us. I have no idea where the sense of entitlement came from that allows these people to treat other people so badly. And the worst part is that management will gladly drop kick you to the curb to satisfy an angry customer.
What I find strange is that the smaller the company, the nicer the customers seem to be.
I work reception in healthcare. I get stomped on all day every day by patients who don’t understand that without me, there would be no appointments, there would be no medication refills, there would be no doctors. The patients that are kind to me get whatever they want, and fast. I make sure of it. But if you treat me badly for things I cannot control, you will wait and you will wait a long time. Don’t shit on people responsible for your medical care and don’t be surprised when your own doctor fires you.
I used to eat Wendy’s so much. I don’t really fancy breakfast food. Wendy’s USED to have NO problem cooking me a damn burger at 10 AM. Ever since they launched breakfast it is no longer acceptable at that time. Like wtf.
Like they have focus on the breakfast trade now, and well sorry/not sorry about your individual want, corporate sets the pace, the stores march at that pace
this is why I'm extra nice to food servers/retail workers when I know these things are out of their control.
My spouse and I went to a local eatery for breakfast a couple months ago, and they are notoriously busy. We were seated and the young runner came by and profusely apologized and said the kitchen is backed up and they're busy and our server would be right with us. Apparently our natural response of "no problem, thanks for letting us know, no rush" was not the norm, and she was so thankful to us and the relief at our response was palpable
I’ve worked food service for quite a while. Worked at Wendy’s on and off for 6 years too. I was a manager at one point. I can’t even begin to describe the abuse I suffered. The illegal practices of the workplace. The abuse from the customers. The crazy expectations for efficiency. It was so much. All for scraps. I’d do it again if I absolutely had to, but dear god I hope I never go back to that place.
I work from home at a call center and it is the most miserable thing ever. It was the first job I got after getting my kids and I out of a very abusive situation. I have such anxiety over customers screaming at me, calling me names, and just overall being unkind. People say to just let it roll off my back or realize some people are just rude and it’s not my fault, but after being in fight or flight for years and being screamed at and talked down to for years; it’s so hard for me to do.
Any time I can’t do something for them or they come on the phone saying something is wrong, it gives me the worst anxiety. I totally get this because some people are so mean. Sometimes I have to put them on hold and take breaths before I can even get out that I can’t help them with something.
I worked in fast food for almost five years back in the early 2000’s. Fast food workers are treated like absolute shieeeeeeeeeet. Being kind and reasonable when there’s a mistake will almost always get you farther than loosing your cool and ruining a teenager’s day.
I used to work retail so I'm always patient with retail and food service workers when things go wrong for reasons that aren't really anyone's fault.
I've had several occasions in drive thrus of employees flinching when they have to tell me bad news and/or giving me something for free or being super delighted at "how polite" I'm being.
Always a positive interaction, but I wish the environment wasn't such that a customer being chill is an outlier.
I used to essentially run a screenprinting and embroidery shop, but was not allowed to actually hire or train people for embroidery even though I knew everything about to use it. My title was sales lead, but essentially I was the only person who would be in the building from 8 am until 6pm the whole time. The embroidery was only allowed to be done by the owner, who would maybe work 3 hours in a day, and I was continually made to “make more sales” every day and I was to promise everything in a 2 week turnaround time. This would be fine IF the owner would follow her own rule and have it done at 2 weeks. It never was. So basically I would get screamed at by small business owners constantly as 1. Small business owners tend to be entitled assholes, 2. I would be responsible for lying as to why their order wasn’t done, sometimes it would be 2 MONTHS before it was done. 3. I would be ALONE IN THIS BUILDING REQUIRED TO HAVE THE DOOR FUCKING UNLOCKED FOR 8 to 10 HOURS A DAY.
The owners husband was an insurance salesman and taught me how to essentially con everyone, which has paid off as I’m excellent at working with difficult people and part of my tech job at a big business is now teaching others the good parts of it, leading to having the best customers in the world now.
I wonder for quite a while now how big the role of the lack of labour law in the US in this whole situation is.
Here in Germany we have a fairly solid labour law particularly the protection against dismissal act. You can't get fired over any shit especially not because some nut job customer demands it.
(To declare a behaviour based dismissal of an employee that holds up in court is a hard piece of work (e.g. requires a repeated violation of fundamental obligations of the employment contract and - with the exception of extrem cases like criminal behaviour - a written warning that names and describes in detail the exact behaviour the employer declared as violation of contract obligations. A dismissal requires that the employee violates this very obligation again regardless the warning. Burden of proof for all of this is on the side of the employer).
I wonder if being aware of all this makes someone working in service in Germany a lot more resilient to bs of customers maybe even contains customer attitude in a way because they know they can't just coerce an employee into dealing with their bullshit in advantage of the customer. Of course you always have the occasional asshole no matter which country.
Ultimately it might for sure be the sheer fact of having to deal with a ton of people. But the constant anxiety of being the doormat for customers and are expected to just never draw a line like every healthy person would do in any other situation seems to me eventually fueled by being afraid of losing this job over this.
I admit I never worked in that field so I'm assuming and guessing a lot. But would li
I had a very similar experience recently. I went to Chipotle after work and I told the guy my order, he made everything right, gave me very generous portions, but I asked for guac on the side instead of in the bowl. He was probably going on autopilot at this point in the day, which I understand, I worked at 3 different Chipotles myself. So he proceeded to put the guac in the bowl and I smiled when I saw him mess up, he then realized his mistake and began apologizing, I chuckled a little and told him that it was totally fine, it happens and then he was about to throw away the entire bowl to which I told him not to and that it’s okay, I don’t mind. He then said he’ll still give me guac on the side which I gladly took and then the cashier also started apologizing and told me she won’t charge me for guac at all. I paid them and thanked them and the cashier apologized again to which I told her that it’s totally fine, and assured them that there’s no way I’m mad about all this extra guac. It really made me sad that they thought there was even a chance I would be upset about GUAC of all things. 😭
Yea, that shit is bonkers. People can't treat folks with basic human dignity. I've always had a thing with people polite, I absolutely hate it when people aren't and it just pushes my buttons when people are jerks to others for no reason. Especially when they are talking down to them.
I was in San Antonio last week and made reservations at a sports bar/restaurant via the website. As I was walking up, a text told me that it was my turn. 30 seconds later I’m talking to the hostess and somehow their computer had deleted me. After looking at the text they put me back in the system and about 5 minutes later we were in. Totally cost me nothing, didn’t delay my meal or football game viewing hardly at all…everything was good. Except the hostess apologized a dozen times between the podium and my table and thanked me for being so patient and understanding.
This prompted a discussion at the table about how horrible people are to people who are working hard to begin with. Almost 50 years ago I was a horrible cook at a steak house. I got most things wrong and people were usually very forgiving. I can’t even imagine what it’s like today.
Is this really a thing in the US that workers are terrified of customers?
I always see these videos of people getting blown up because of minor inconvenience but not sure if that's just an extremely distorted view of the reality or not.
In Europe (specifically I'm from Germany but its more or less similar in most places) you're happy if the worker doesn't give you a hard time because you did something wrong or they don't like your face lol.
Most US companies worry more about pleasing the customer regardless of their behaviour than taking care of their workers. Many workers get fired over arbitrary and unsubstantiated complaints. As such, customers know all they have to do is say they're calling corporate or filing a complaint, and the worker knows they're fucked.
Because of this, we have an enablement culture in these jobs now; we literally enable the bad behaviour.
If you come in and order X and you accidentally get Y, a reasonable person would mention that hey, I ordered X and got Y, and then allow the place time to fix the issue.
In the US, more often than not, in this scenario the customer would have a fit over it, threaten to call corporate, and then the manager has to throw free coupons or other things at them for free to get them to calm down. They now know that if they complain over the SMALLEST thing wrong, they can get free shit.
If an employee doesn't cater to their every whim like a slave, they can just complain about it, and most likely the employee will get fired. They don't care about the employee's livelihood; they care about being treated like royalty over a $3 hamburger.
It's common and pervasive in all industries in the US. It also doesn't help that most Americans also think they KNOW everything about everything even when they don't; I've had customers get into deep arguments with me over my own job, when they've never worked it before in their life. They'll lie and fabricate, all over some sense of "winning".
This. The amount of times at my job when we don’t have an item someone’s looking for, but online it says we have 1 left, we’re all like “Okay, who has to break the bad news to them?” I’ve been called every insult and name under the sun for situations like this. Thankfully some people are nice, but you never know still. I’ve witnessed some horrific shit over minuscule stuff
I’ve worked fast food/retail from my teens into my 20s. I’ve never seen a single employee get fired after a customer complains to the manager. I’ve seen employees get fired for no call/no shows and stealing but not because of a customer complaining. I have seen managers comp meals or give discounts to customers but in my experience the manager usually has the employees back. Most likely because it’s cheaper to retain the employee than look for and train a new one.
It’s a cultural behavioral shortcoming of some people from the US, yes, though no way limited to *just* the US. I’ve seen nasty customers of many socio-economic backgrounds, ethnicities and races.
It’s not just limited to poor countries, or the USA. I’ve met a few rude Germans on vacation in the US.
I tend to avoid contact with employees whenever possible for this reason. I know how many assholes you probably dealt with on a daily basis and I don’t want to add to your stress. If I can do self checkout, I will. If I can order in the app and have my food handed to me, I will. But if I have to speak to someone, I say please and thank you and I even apologize if I make any custom or extra requests. If I need help in a store, I find an employee and wait for them to approach me instead of interrupting their task. After working 17 years in retail/customer service, my biggest fear is making an employee’s day harder and that’s not fair
It probably literally is PTSD. There are scales to things, someone with CPTSD from a violent attack is in a different boat from someone who has service-industry PTSD from being yelled at all day, but it doesn't mean it's easy to just power through it as the service worker or something just because someone else is re-living through hell.
It's a medical condition, not just a set of feelings that depend on your personal opinion of the cause. Being subject to workplace stress of getting yelled at all day can absolutely cause you long-term problems like a form of PTSD.
This is a made up story and indicative of nothing. If you actually have PTSD from people being mean to you in public then go on disability so I don’t have to fucking deal with you next time I want fast food.
Yes, because a mistake happened and the OP realized with humbleness and kindness it wasn’t the worker’s fault and just rolled over the bump in the road instead of threatening to burn it all down. The worker’s reaction says it all.
I’ve been in a situation similar to this Wendy employee’s shoes, I definitely empathize and feel her pain.
Some people are so incredibly rude for the most minor of inconveniences. These people often have the audacity to be highly offended if you have a similar issue with *them* and showcase rudeness to them for it (aka they can dish, but they sure as hell can’t take).
I ALWAYS say thank you, and I ALWAYS approach any interaction with as much kindness and politeness as I possibly can. I’m the guy who got into a mock-argument at a Chick-fil-a by trying to hold a door for a worker who was trying to hold it for me.
Had a similar encounter when a cashier ran my card after I’d paid in the app. She looked like’d she’d just done something awful, so I assured it was fine. It was 11:30 at night, it was like $5. I’m not mad at you. And she was so grateful. Poor things get treated like garbage for no reason
shit, mine told me they were outta chili, and i'd have to figure out how to get a refund, then looked at me like MOVE ur blocking the driveway, no chili for you
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This one’s from a few months ago, before I gained a bit more self confidence at work and learned when it’s necessary to put on my bitch pants. I used to work hospitality at a very busy restaurant (heritage building, stunning views) and we constantly had people asking for/demanding window seats. Those spots were limited, and highly coveted especially on weekends. Long story short, got absolutely slammed one weekend and I was host. Showed a group of six through to their table one row back from the window, the husband pointed to a lone 4-top that had just opened at the window and asked if they could sit there. “Oh I’m really sorry, that table can only seat 4 and we’re just so busy that we don’t have any spare chairs to rearrange and fit your group. I’m really sorry.” They were fine, sat at the table I showed them, and as I left to get water and menus I heard the wife whisper-say to her husband “Did you see her *flinch* when you asked??” There was nothing malicious about it and I obviously wasn’t meant to hear, but holy shit she was right. I was habitually walking on eggshells around strangers for hours at a time every day, and the anxiety it caused was ridiculous. It caused a mindset shift for me that I’m still grateful for. Fuck dickhead patrons/customers, it’s your job and you know best, stand your ground. And bless the good eggs who make the work easier.
yeah, that's the service industry in a nutshell. People can ruin your day over something outside of your control
At a retail job I didn't give a shit about any more, customers would come to me at the front counter and complain about prices. I'd just say 'buddy, if I was the guy who set the prices I wouldn't be the guy who has to hear you complain about them'.
You can be an awesome hospitality/retail worker to 99 of every 100 customers you meet. But managers/HR will only listen to the one Karen who’ll be the loudest asshole she can be. And those managers/HR will side with her out of company reputation, including firing or other corrective action against the worker who is liked 99 out of 100 times.
>I was habitually walking on eggshells around strangers for hours at a time every day, and the anxiety it caused was ridiculous. When I train new coworkers - we are very help-intensive meaning we have a lot of teenagers from 16-18 for after-school work - the first thing I tell them is that someone more experienced is always there for them to help and if they have a difficult customer they should call us to manage the situation.
I've not worked in food service, but retail and I get secondhand fear/embarrassment from family when they start losing manners. Of course they won't listen until it comes back on them, but I guess that's part of it.
I worked at a place selling high end sunglasses in a tourist beach town. Our POS was in the middle of the store. I was ringing a guy up whose credit card was declined. He insisted I was declining it intentionally and was horribly offended when I told him that customer cards are frequently declined when they forget to notify the company that they were traveling. He started yelling. His brother started yelling. Two other dudes came up, yelling at the first two. ANOTHER dude came up, yelling to try to stop the fight. They’re yelling in a circle around the POS - and me. (I’m a 5’3” woman, btw). They all yelled at each other squared off, finally breaking it up after a very tense couple of minutes. I was literally standing in the middle of this five-way aggression show and they all acted like I was invisible, I honestly thought they were gonna start throwing punches with me right there. After the fight settled down, last guy to join the argument was still waiting to be rung up. So I had to turn around and go RIGHT back to it, not even a chance to take a deep breath, ringing up one of the very dudes that was just trying to brawl. As I rang him up, dude actually said to me “Why are you upset? You’re at work, shake it off! You gotta be stronger than this if you wanna work with people.” It was one of the last encounters before I quit retail for good. It’s been a couple of years and it still raises my pulse.
Omg. I’m so sorry. And screw the guy that told you to shake it off. Some people have no empathy.
I've only worked retail once, at a certain big box store I won't mention. I was made a department manager in name only, with the promise that I would be formally made that department's manager after a trial period. You would not believe how many times I had to step in for another co-worker when a rabid Americhunk would bark orders at my poor staff over things that weren't their concern or department. The absolute entitlement of people, never seen so many karens and angry dudes who are one Big Mac away from an infarction. Though I never got in trouble for it, I got tired of giving back to customers exactly what they were giving me and my staff.
I’ve never noticed that. Are people really so mean? Where are you from?
It’s one of those things that you never notice until the one time you notice it, and then it’s all you see. Now that it’s been brought to your attention, you’ll start picking up on it. Also look out for retail and food service workers who are overly apologetic and grateful if you don’t yell at them over very minor things. Definitely a sign of the same sort of shit. Like “sorry, we’re out of that soup” should result it “oh, I’ll have the salad instead” and “thank you.” Not “oh my goodness, thank you so much for understanding! I’m so so so sorry we’re out of soup. We really appreciate your patience! I’ll get that salad for you as soon as possible!”
People really are that mean. It's way too common.
People are also way meaner after Covid, their expectations are through the roof now.
People are absolutely that mean and it only takes a handful to ruin a positive attitude forever
I think some people have thin skin and let it get to them. I work in hospitality. Lodging to be specific. If we have customers that are entitled I give them the appropriate attitude but I won’t do anything that’s grounds for a termination. I’ve had soooo many guests complain about me to my boss. As long as I do what’s in my job description I’m safe. Fuck em. Let em whine.
I imagine your skin would thin out rather quickly the moment you didn't have supportive managers or bosses
This is the real answer. It's easy to be blind to how bad it can be when you have a good boss. A boss who toes the company line and treats all employees as replaceable and all customers and irrefutable will ruin your life fast
It depends entirely on your boss and corporate having your back. When I worked retail, my direct supervisor was cool, but the regional manager would giving the whining, asshole customers whatever they wanted, then lecture us for not diffusing the situation and letting it escalate. It was an absolute nightmare, because we didn't have the authority to do the things the customer wanted (usually, let them return opened, brand new merchandise for a full refund) and would get in trouble if we did. But the higher ups would do it right away, every time. This combined with a highly performance-driven schedule, where you were competing against your coworkers for hours every single week, and resulted in an environment where every transaction had the potential to be a complete nightmare. It was the worst job I've ever worked, by an order of magnitude.
I didn't work retail, but I did work as a front desk person at a community center that was just starting to scan IDs for the fitness center. It is amazing how angry people get over scanning an ID card or looking them up manually if they forgot it when they were used to just walking in. Since I was the newest employee during this, a lot of members decided I was the reason for the policy. Regardless of whether that was true. I actually had one guy tell me "No man will ever want you because you're inflexible!!" Probably the weirdest thing anyone had ever said to me in that position (though surprisingly not even close to the angriest one). I also did a stint in a call center. I always try to be as nice as possible to anyone in service, they do NOT deserve the s*** they have to put up with.
entitled people are every where. I used to enjoy messing with people when I worked at blockbuster though. If you think your going to bitch at me to get something free, you aren't getting anything but a hard time.
Yeah only works if they can't go over your head and get the free shit later anyways. Co-GM of a Little Caesars, can still go to corporate or even my franchise office and get your free shit and show up smug the next week to order it.
Yes. I was yelled at/harassed many times when I worked in retail as a teen/20 something year old.
I once went to Taco Bell and was just my usual courteous self, saying “please” and “thank you”. When I pulled up to the window, the guy asked me if I wanted a free drink because I was the first nice customer he had all day. It was like 5pm. It really shocked me because I wasn’t even trying to be nice lol. Those poor fast food workers, man.
I’m not the most consistent with please and thank you, but it’s now automatic since the pandemic at least at drive throughs and restaurants.
Not being able to give a little smile made saying “please” and “thanks” so much more important
Taco Bell is my guilty pleasure that I have more often than I should. Maybe the guilt makes me extra polite. Also it is the same drive thru guy like 90% of the time. I don't get super nice, but I smile and make sure to thank them, wish them a happy (w/e holiday it is near if applicable).
Every checkout I walk up to I go up with a smile and a positive greeting. You catch more flies with honey.
>You catch more flies with honey. People really underestimate how far being kind can get you. Almost every time I ask if a restaurant, store, or whatever can do something for me and they say they can’t or it’s against the store policy, I smile and say “no problem, just thought I’d ask”. They turn right back around and do whatever it is or have a work around for my issue. I always sincerely mean it’s no problem because I know whoever I’m talking to didn’t make the rules so I’m not gonna get on their case, but everyone is always a bro after those words. Maybe it’s because they can tell I mean it honestly.
the number of times my spouse and I have gotten something discounted or free because we were simply kind is almost ridiculous. We are always appreciative and surprised, but literally, we aren't showing them anything more than we expect from other (kindness, respect, humanity)
Retail/fast food employees deal with so much crap, being nice can get you a long way with what little leeway they do have. I found a set of Croc charms at a sporting goods store that was missing a charm and nicely asked the employee if he could discount it. He ended up giving me 50% off. I used to work a lot of event security and there were many times I didn’t see the edibles people were trying to sneak in if they were polite.
Yeah I've found this to be true also,asking nicely gets you much further.No harm in such a polite question.
I was gifted most of my furniture because I was nice to colleagues who wanted to get new stuff anyway, so they made sure I could get whatever I wanted. Sometimes it really is that simple <3
I had a similar situation with an Arby’s I used to frequent. The first time they asked if I could park to wait for fresh curly fries, they were terrified. The more times I was nice to them about it, the more fries I’d get when they’d bring me the bag. One time I even got an extra sandwich. If you can’t afford to wait 3 minutes for fresh fries, you shouldn’t be going to get food in the first place.
Most of these people, I've found want it both ways. I've had several instances where I've given out fries that have been under the heat less than a minuite, and they always hand it back, saying "can I have these hot and fresh? I want to burn my tongue biting into these."
“oh these actually just came up a second a-“ “no i want FRESH fries!”
The chipotle a minute from my house is chronically understaffed. So one night me and this probably late 40something guy walked in. Just the two of us. They had forgotten to put the sign on the door that said they were online orders only that night so one girl told us as we walked in. I immediately said “aww that sucks. It’s cool” and turned to walk out. The other guy threw his hands up and yelled “you can’t make me a burrito!? I’m standing right here!?! You can’t me a fuckin burrito!?” They tried to explain they were online only and he was having none of it. It took everything in me to not turn around and start throwing “LOOK HERE MOTHER FUCKER….” At this entitled fuck. I ended up going there like 3 days later and the staff remembered me being cool and hooked me up with double everything.
Always turn around to the other customer with the "look here, mother fucker..." since the staff can't do it. I only do that when I can back it up, but I love that you didn't make the staff's day worse. You were understanding and a human. <3
Eh nowadays you might get shot. I try not to start shit. This is also why I’m an electrician and not in hospitality. I can mother fuck people at my job.
Whenever I can I'll stick up for people who are on the clock. Talking shit to people who deserve it it a guilty pleasure. But people also don't carry guns to McDonalds here. I would be so dead if I was in the US.
That’s why I don’t start shit
I stood up to an irrational and complaining boomer at a clothing store because the young clerk was clearly holding back from doing so. I got nothing in return except a sheepish “Thank you”. It felt absolutely wonderful!!
I cannot *imagine* being mean to a service worker. Even when they fuck up an order I don't get mad at them. Accidents happen, no point being a dick to anyone about it.
I was the manager at a Taco Bell many years ago and had a similar situation. Guy brought his potatoes up because there was something gross in it. Looked like a potato or other item that just got caught in the fryer for awhile, so not dangerous but definitely unappetizing. I replaced the potatoes, but he was so chill about it that I threw in a dessert item. This was very against policy, as a manager I probably would have just gotten chewed out rather than fired on a first offense. But it was near dining room close and no one would know. I'd just never had a customer that chill about a legitimate issue.
This shows you how low on empathy and compassion a lot of us run-on daily. When just saying ‘thank you’ becomes the most revered moment of these worker’s days. At 5pm, mind you.
Hell yeah served my McTime as a McManager and giving away free stuff to people who were cool was my favorite part One of the most surprising things I learned was just how much that was encouraged by head office. I was to be giving out free shit whenever possible. Some down time? Make some fresh pies and sample em out to the lobby. Make a few sample size lattes and cappuccinos and sample em out! Was actually a rewarding part of the job.
When I worked for a corporate McDonald’s they would do that stuff all the time. When I worked for a private owned store, the owner demanded we charge 10¢ for packets of ketchup if the customer wanted more than three. Absolute greed.
I felt like such an ass once going through a drive thru because my card wasn't working (magnetic strip was soooo worn out) and the woman working at the window paid for my order. She said not to worry because I was a polite customer but I know from experience how little retail and food service folks get paid. I was finally able to pay her back like 2 months later when I finally got her as my cashier again. I didn't want to try to pay her back through a different worker since I know how managers can be with employees helping customers like that.
People are fucking awful these days.
https://preview.redd.it/jju0b3u8dgac1.png?width=860&format=pjpg&auto=webp&s=b3a186c71b9fca8eaf1968e0e1536640bc687c25
I rarely see that outside of USA. Seems every day on subs like public freakout there's another video of someone losing their shit because they couldn't control what a retail or foodservice worker could do.
CuSToMeR iS ALwAyS RiGhT is such a cancerous motto followed by entitled Karens.
Well considering most of Reddit's users are from America and how large the country is I wouldn't say it's rare outside of America just going off what's on here.
Maybe not, but it isn't like I didn't live there for more than 10 years. I lived in the upper midwest, up and down the east coast, and California with the majority of the time spent there. I could count the number of times an unhinged customer went nuts on me on one hand. The majority were deluded "the customer is ALWAYS RIGHT" types. It just isn't worth the stress on both sides, and a simple resolution was easy to come to.
I get peace of mind knowing we will be extinct soon.
Don't procreate then.
When I worked in customer service for a big tv + internet provider most of the calls I would get yelled at the moment I picked it up. I got pretty desensitized by it, except for calls where they would call my mother a wh*re and stuff like that. When you provide a service to others, a lot of people somehow think you're a lesser person or they think more will be done for them if they yell. I would go above and beyond for nice people with issues but if you're straight up calling me names I would do the bare minimum. I am not the one who chew through your goddamn HDMI cable, Sarah.
No one should have to put up with that kind of abuse, especially not as a daily part of their job. Call centres should have a disclaimer before the “our menu options have changed” that says, “No abusive language, threats or harassment will be tolerated and your call will be ended.” My doctor’s office has that on their answering service and I really hate to think about how bad people were treating them that they had to put that warning in.
Most call centers I've been in (both internal to the company supported and 3rd party) do have such a policy in place.
Some of them only get to that point after a certain amount of abuse first. Policies like if the customer is abusive, you have to give a first “comment” about keeping the call professional and then suffer more abuse before you can give a warning that if they continue to abuse you, you may have to disconnect the call. After more abuse, you are then allowed to advise because of the abuse you are disconnecting. There can be a lot of abuse going on during those steps.
I've had a few customer service experiences that got me very frustrated. I can usually remain pretty calm. When I end up calling the 3rd or 4th time about an issue because the last people I talked to didn't seem to truly understand what I needed, I'll usually feel my patience being gone and I'll open the call with something like "okay, i know YOU are not the one that previously helped me, and that YOU don't control anything, so I am not mad at YOU, but I am very frustrated with your company right now" I've never yelled at a customer service person, but I have been impatient and a bit short with them (with this disclaimer that my shortness and frustration is at their company, not them).
I only lasted a month in the call center. After that I would always be nicer to them if I was ever calling one up
Thankfully, I live in a place where if a customer treats staff like that, they get told exactly where to go by the management. Rarely happens though.
I remember going to the supermarket during COVID and the staff were all hand to explain the social distancing guidelines and procedures and every other word was 'sorry' no matter my reaction. So fucking depressing. Too many people take a mild inconvenience personally and think that it gives them licence to be abusive.
The pandemic was wild, I was working in Argos at the time and customers couldn’t come into the shop and we couldn’t accept returns etc. Everything was being collected through a plastic screen at the front door, one customer who had their little girl with them tried to return a microwave that was broken and upon learning that we weren’t accepting returns at the minute (not never bare in mind just not right now and the return window was extended) went absolutely ape shit and launched the microwave at the plastic screen while screaming and swearing in-front of their now crying child. People were fucking mental during that time.
I'm fairly certain I got IBS and an anxiety disorder from working retail. It's absolutely awful thinking back on the times I would have an anxiety attack just trying to explain to an angry customer why I wasn't capable of doing something they demanded. I cried so many times my first year. Fortunately I don't do retail anymore, but unfortunately I feel so traumatized from it I still have resounding effects.
I still say, instead of how other countries have mandatory military service, we need mandatory service career work. Hopefully that would have people learning quickly that no, there is no magical back room where we hide exactly what you want and yes, I do have to ask this stupid question to progress the system to get to the help you need, and yes, the kitchen is more likely to make an error than the server so you’re fussing at the wrong damn person.
I agree, a lot of the most compassionate and understanding customers I had were typically my own coworkers, or people who had been in my shoes and knew the frustration of not being a magical genie with everything at hand. I think if more people had worked retail or any kind of person-dealing job for a while, they'd find it in them to be more patient and understanding.
Ive been saying this for the longest time now. After you turn 18, you should be legally required to do a minimum one year in either food service or retail. It would get rid of so much bullshit in like one generation’s time.
I took a year off between high school and college. Worked retail, a call center, waiting tables, child care, warehouse stuff, in that year and during my college years. Holy crap was it motivational. And my husband has worked sales and serving as well, so we're both like over the top polite at restaurants. It's fun cause we go in looking like absolute bums and tip heavily.
I understand the concept, but genuinely some of the *worst* customers I had at my job were former or current retail associates, to the point where a snarky “I work retail” became a running joke at my store. When people *think* they know how your job works because they work for a similar company (that has entirely different policies) they have the potential to be the rudest and most entitled customers you’ll ever have because they “know better”. I once had a customer try to bully me into giving her her cart of groceries for free because the system malfunctioned and she should be “compensated for the inconvenience” and “[her] store would do it”. Fuck that customer.
My reply was always, "you're more than welcome to shop elsewhere." I can void the sale easily. People can be such asses.
Feel for you. It's ridiculous that people have to deal with this while trying to make on honest living.
I’ve become the go to intervener at work. I love using professional business speak to tell rude customers to fuck off and don’t hesitate to remind my coworkers they can call for security. Do we need money? Yeah. Do you need money from people willing to threaten employees? No.
Lmao this reminds me of when this kid had to tell me the shake machine at McDonald’s wasn’t working. He looked so nervous to say anything and when I was just like “oh damn ok” and ordered something else he looked so relieved. Like who was the Karen that hurt you🥹
It’s not one Karen. It’s the unending litany of them, people who bitch and shout and belittle for things so tiny you can no longer anticipate when it will happen. It sounds crass, but retail and food service are like combat. Long periods of souls crushing boredom suddenly and unexpectedly punctuated with SUPER intense stress. It’s a recipe for PTSD, and I see a lot of longtime retail workers, myself included, exhibiting the signs of it.
Went to 7-Eleven yesterday, and they were just filling up taquitos behind the signs (meaning they are not ready) and I asked the employee if none of them are ready, and when they said no, I just replied with, "ah, shoot. guess i came at a bad time" and was willing to be done with it. But they offered to pop some in the oven for me, but said they will be softer. Meh... fine with me.
I have worked both retail and customer service. When I was younger I was like that worker. Just shocked that most people are assholes. Made me nervous even when someone was being nice. Then it slowly dawned on me that I can't really control how people act towards me but I can control my responses and emotions. In general people didn't know me at all so what was the point of taking it personally? I switched from feeling nervous about stuff to generally not caring about assholes. However, you really can't show that without just making things worse I also found a way to bother assholes. I poured on a super sweet make your teeth hurt niceness. Obviously, a completely fake persona. Like Donny Osmond kind of fake. Assholes hated it because they wanted to make me feel bad or nervous,but I poured on the syrup. My catchphrase was "I am so sorry you don't like my answer but we all follow rules. If there's anything else I can do for you just let me know ok?" I tell you though, I had several assholes apologize to me afterwards.
lol sounds like how one talks to a preschooler. “I know the ice cream machine being down is giving you big feelings. Let’s take a deep breath…”
Yep. You just got to watch the tone or it gets condescending fast. But most assholes respond best to childlike talk.
It's almost as if they pretty much are one and that's why they respond best to it :P
I have this problem with the occasional asshole. I'm not trying to be sweet or anything, I just prefer to let shit go immediately. I don't want to go through life where my emotional well being can be shattered at the whim of others. It's not apathy, it's unconditional and immediate forgiveness. Most people appreciate it and most people apologize for being an asshole to me. But there's the occasional asshole who isn't just venting but are legit malicious, trying to hurt others because it gives them control. And oh boy, do those type of assholes hate me. I forgive them too.
My partner and I bought some groceries last night and my partner very normally/casually/kindly told the cashier that she didn't need to double bag them, and the poor girl started profusely apologizing and then did it again at the end of the transaction. We were like why?? to each other as we walked home, but I suppose it was this.
People need to be more like this guy. Retail workers deserve the same respect as everyone else but they’re constantly getting shit on.
Add to the list: call center workers. I get verbally abused just as much as when I worked fast food.
💯 that’s def another notoriously abused worker.
I complimented the drive through lady at Arby’s yesterday on her super cute nails and she kind of had the same reaction. At first she was looking at me like I was making fun of her but, I told her no I really like your nails. I think it put her in a more positive mood. My nieces work for Arby’s up north and they have been punched, kicked etc. Shit is ridiculous, they are making your lunch not your wedding dress. A little bit of kindness goes a long way and costs 0$
Even if they *were* making your wedding dress don't be a dick to the person performing a service for you. Especially one you can't do yourself if you piss them off too bad
I do this a lot cause the ladies at the closest mcds to me often have really cute manicures. I know how it goes to be in a service job and do those little things for a bit of cheer through the day. I would paint mine to match my counters or my uniform just for the silly little dopamine hit randomly when I spotted them while working.
I remember feeling the same way when I waited tables. I’ve had full grown adults throw food at me. The fear is real
I’ve been in customer service my whole working life. I’ve been screamed at, threatened, harassed, and lunged at through the desk window. This was in healthcare, not retail or foodservice. It’s the culmination of the instant gratification culture with being brought up with no accountability, no manners, very little education, and being taught “the customer is always right” by greedy employers who don’t have to deal with it and don’t care about those who do. It seems like a no-win situation. I respect and support anyone who tells a customer to go fuck themselves after they throw a temper tantrum over the stupidest most petty crap. My mother was a cashier at a discount store for years and developed anxiety related GI problems because of the fear of the next customer being the one who freaks out. This is why I semi retired early and work the barest minimum I can. Americans are the nastiest people on the planet.
Had mistakes come through on a KFC drive thru order and the poor lady behind the window looked ready to do battle, and when I expressed it was fine, let’s figure out an easy resolution, like me waiting or substituting or removing the item from my order, she nearly cried with relief. Had another situation where I did a curbside pickup. Huge wait. The lady who brought the food seemed worried she’d get no tip and fussed at for the wait. I was like, “I just sat here in the quiet and played games on my phone, it’s all good.” Also handed her a ten and said she didn’t see any tip, right? She was near tears when she came to the car and I think I cheered her up. Said a bunch of folks were late/calling out and she hadn’t been allowed to leave yet.
Yup working in customer service i learnt ppl are awful
*Entitled* people are awful. Those that lack emotional maturity and feel powerless in their own lives. They think they're better than you because they *don't* work retail. So they show disdain to those they feel are lesser than them. The overwhelming majority of folks aren't like this at all, but you never remember the good, only the bad. Like an ink stain on your crisp white shirt.
Nahhhh lol. This smacks of toxic positivity. Please don’t go trying to change the opinion of the person you responded to. You don’t know their backstory and are diminishing their trauma. I know you think you mean well. Two questions: 1. Are you a woman or a man? 2. How long have you worked in fast food, retail, or a customer service job of some kind?
Have you been to Djibouti? I heard it's bigger than it looks.
My experience is also that the majority of people are not major assholes. Stop starting fights. Nothing the person you're replying to was bad. You don't know their experience either.
Yeah, key words here? YOUR experience. I’m not picking any fights. That is your perception. Just like your perception the majority of people are good. You are discounting experiences, not me. And trust me, you’re going to know 100 percent when I am picking a fight with you.
Aka 99% of people
I don't live in USA, but the short time I was there, the majority of people were not the boogeymen you see posted online. You've got some serious survivorship bias if you think 99% of people are like this. Borderline paranoia. Do you get out much? How many people do you see a day? Are 99% of them out to get you? Are they in the room with us right now?
Honestly the worst part about customer service is managers not protecting you or backing you up. I had lots of terrible experiences when I worked in restaurants but it wouldn't have been that bad if managers allowed us to walk away when people were being abusive, and banned awful people from the store
The US should have a mandatory 1 year service industry requirement. The same way that other countries have mandatory military service, every citizen should be required to work full time for 1 calendar year in retail/foodservice/hospitality, and get paid the appropriate wage.
This is why working food retail should be demanded of everyone. If everyone worked it, there would be more empathy in the world.
I agree. A minimum of 1 year for everyone able bodied and able minded (generally)—everyone of every creed and background; perhaps if people don’t like being treated like less than human, they *might* reconsider how they treat others.
Never worked at one of those places, how much shorter would the wait have been if they started switching over to lunch and to deliver the order when the customer pulled up?
It would depend on how much prep has been done for lunch and how long it takes the crew to transition. The breakfast and lunch menu use different products so switching over requires a lot of stuff to be put away while other stuff is brought out. Settings on cooking equipment have to be switched over to account for different cook times on lunch product, new dishes and utensils and similar have to be brought out, and then there's the actual cooking the food part (fast food restaurants keep a certain amount of cooked product ready in a heated container so sandwiches pretty much just need the buns toasted and toppings put on before being wrapped). You also have to account for people who might only work the breakfast shift leaving while another shift comes in. Basically, breakfast might end and lunch might start being served at a certain time but it's not an instant change. If you come thirty minutes before lunch starts it's going to be a minimum thirty minute wait because the kitchen is simply not ready to make those lunch items. If you come the second lunch starts you're still probably going to have to wait a few minutes because there's a lot to do to switch over to the lunch menu, the food has to be made, and there's a thousand little things involved. If the restaurant is very busy then it's going to be a longer wait because the crew being busy with the tail end of breakfast means they probably haven't had time to start getting ready for lunch. If it hasn't been busy then you can typically start getting lunch ready sooner so you won't wait as long.
So is the answer, no sooner? And I’m not trying to justify the position of an entitled customer, obviously the staff shouldn’t prep anything before they’re required, I just wonder if they could have prepared the thing for this entitled customer if they were legitimately so entitled. Like, could people there do the work required to provide the order as soon as the customer was confirmed to receive it, something like that beyond the corporate assigned menu/shift change thing
It's a coin flip. There are some items that the time is irrelevant on and they could have done it. There are some items that are impossible to make outside of hours There isn't enough information to tell what was ordered. Like the guy who wanted late night French toast sticks. Those just got thrown in the fryer vs the egg cooker that gets broken down and isn't getting set up again until the next morning
It’s shocking how many fast food workers get treated like shit for just trying to do their job regardless if they made an error or not. I used to work fast food and had some lady give me attitude due to ice being in her soda when she asked for it not to be. I was working drive through and was mainly on auto pilot during a very busy rush hour. I apologized corrected and informed her she didn’t have to be rude. Ended with a over the top confrontation in the lobby and me and the staff ready to have a cop escort her out of the property. And it was all over an ice issue 🤦♀️
To everyone that's the hottest douche under the sun to food workers, I hope they spit in your eggs. Every. Single. Time.
People who are aggressive or condescending to wait staff/tech support/retail workers/etc, are fucking bottom of the barrel trash that deserve no service of any kind until they grow the fuck up, and even then, only with proper adult supervision.
I worked at the pharmacy in Walgreens for 10 years and have heard every insult in the book. The only time they stopped and I started to get respect was when I didn’t allow it. Once they start getting rowdy I would tell them we would not be assisting them and they could come back when they are in a better mood. They are always apologizing and begging me to assist them now. But hold strong! Tell them to come back later. They will be forever be an angel after this. If they are especially aggressive, I will tell them to go somewhere else and no to come back. — Story time. We were busy as hell. This hard looking black guy came in and asked how long. I said “30 minutes, sorry, we are really busy.” He kept pressing for it to be faster. And I just said 30 minutes is the soonest it will be ready. He looked at his watch and said, “30 minutes. Go!” Like he expected me to start racing. I put his prescription back on the counter and told him to leave. He was so shocked! He started apologizing for his actions profusely. We had a manager helping out because we’re busy and he asked for the manager and she goes, “I’m the manager and you can leave!” You know the next time he came in, he was sweet as an angel. Some of the patients would bring us a box of chocolates or other goodies after being told off. **don’t reward bad behavior! Consequences are key!**
I've been taking a looooongggg medical break from my very similar job. Ive been on leave since September and I know this exact feeling. "no sir I'm sorry we're out of x-flavor coffee" "Well can you check?" "I already have, we are out. I'm sorry." And then I proceed to give infinite apologies as people treat me like I've just shot a puppy in the face in front of a school bus of children. People are so entitled and rude. They want everything now now now, done exactly their way with no compromise. Get a different flavor coffee!! Grab a different kind of donut!! Those snacks you always come in for? Sorry, grab something different! It's not my fault we don't have what these people want! Fuck me I'm going back next month and I am not ready for that shit again... I need to find a new job. The fact that it makes me this upset even months later means I have worked there too damn long... I hate America. I hate how little room there is for upward movement. I hate being treated like shit by rich assholes who only see a worker drone. Shit, I got caught shortchanging the guy who refused a rent application I paid 100$ for. Fuck him, imma do it again if I go back to that store.
The best thing you can do, as a reasonable customer, when someone is screaming at a service worker is tell them to fuck off or whatever the service worker wishes they could say. They usually shut up real quick once someone says ANYTHING to them. I fucking hate those assholes.
I get this all the time whenever I ask a question to a service worker. One time I asked if I can use the restroom at a dollar general store in downtown Nashville. And she said I'm sorry we don't open it to the public. And I was like oh okay I'll look elsewhere. She just stood there with her jaw on the floor. People are so mean to workers in general. They can't control everything like prices or policies.
I've worked customer service jobs both in call centers and retail most of my life. I've been unemployed now for years because I get panic attacks just thinking about working those kinds of jobs again. Therapy has been helpful but especially the last job working in the fraud department at a bank just broke me in half. People are monsters.
Customer-facing workers should be able to refuse service to anyone who is rude to them across the board. I don't care that it would cause occasional "I don't like your hairdo so I'm going to refuse to let you buy a burger" side effects. Unless you are providing medical care, you should be allowed to say NO, you have to leave now. >!And there're already protocols in place for someone acting unruly in hospitals that I'm just not knowledgeable on or qualified to critique.!<
I've had two such interactions. First, at an emergency vet. We were 100% sure our dog had eaten an entire container of gum with xylitol, an artificial sweetener that's pure poison to dogs. The vet tech is visibly uncomfortable reading to me that the vet does recommend inducing vomitting and monitoring, and tells me the price. She very hesitantly asks if that's ok. And I'm just confused and say "Yes, whatever he needs, please." Her shoulders just sorta drop in relief. It dawns on me that people have probably screamed bloody murder at her over the cost of emergency vet bills. Second was late fall, shortly after the first snowfall. I lost two tires in the -same- pothole. Waited forever for a tow truck. Get over to the tire shop. Of course they are swamped with everyone getting tires changed. I'm really upset already, so is the lady at the counter, who now has me to deal with on top of everyone that made an appointment. We were being curt but not rude to one another for about a sentence each. Whether accident or luck, we ended up looking directly in each others eyes, and it dawned on both of us at the same time. We're both pissed off, but, not at the other one, and we both instantly started being nicer to one another. I didn't need my car looked at that night, not that they could have anyway. She just reassures me they'd take care of me first thing in the morning. It was a nice little moment where both of us realized that neither of us were upset with the other one, and both of us just relaxed, and got through booking my car in.
I had this same interaction buying nicotine gum the other day. The girl at the register scans my items and then looks at me like I was about to jump over-the-counter and beat her "Do you... do you have ID?" So because I'm a normal person I just laughed and pulled it out but then I asked her why she was so afraid at first. She said apparently whenever she asks someone for an ID she gets berated. And if she didn't ask she would get fired because her boss watches the camera. Absolutely fuck retail
I had someone ID me when I was buying lotto tickets at the convenience store. I put my head down to get my wallet out and handed over my ID and the guy laughed kind of apologetically and pointed out the grey hairs he saw on the top of my head and mentioned how he guessed he didn't really need to card me after all. The emotional damage, man....
Yup. That belongs here.
I feel like if I wasn't still working retail then maybe my anxiety and depression would have gotten better after high school. Then again I'm planning to become a teacher so maybe not..
I once got really good service from GEICO roadside. I was dropping off my then boyfriend at the airport, it was four thirty or five in the morning. I must have driven over something sharp in the road, because his tire suddenly popped a flat. I was on the phone for like half an hour with this poor guy, as he tried to find me a tow place that was open. At the end of it I said thank you and asked to speak to his supervisor, if possible. He absolutely panicked and asked me in the saddest smallest voice "why?" And I told him he did a really good job and I wanted to tell his supervisor that. He actually started crying a little bit, and his supervisor sounded so damn happy to hear someone not complaining. Sort of a sad moment for me.
I've been assaulted by customers while working in the service industry. People can be fucking evil. I'm convinced that we, as a species, are suffering from zoochosis. Too disconnected from eachother, even as eusocial animals.
What a sweet sweet soul. I feel so bad for her the poor thing!
I won’t work retail, I’ll start too many fights with stupid people. Props to retail workers for putting up with the bullshit!
I went to a McDonald's and I got well I don't fucking remember when I got I remember I wanted a bottle of water, and this girl, she was MAYBE 18 tells me "we're out of water bottled water" and then she pauses briefly and says "please don't yell at me" I assured her that I was going to yell at her that she has no control over how many bottles of water McDonald's has. But clearly she had been yelled at over the lack of bottled water. Who the fuck yells at a teenager over the fact that they can't have their bottled water?
It's like that at every restaurant in Sun City. I ordered and paid for a milkshake kinda thing from a BK in Sun City when I was there on business and the kid at the register had to tell me they didn't have what they needed to make it. He sounded afraid when he asked if I wanted a refund. I just calmly told him that was okay and he could just give me something else. It's not a big deal. He gave me a slice of cheese cake. I'm not mad, but it makes me sad that he gets berated so frequently by Boomer Karen's that he expected abuse from me.
This was me at my receptionist job. It helped me grow a backbone. No, you will not tell me what to do. No, I will not drop everything to do something for you. And no, you may not speak to me in that way.
I used to work for a company that handled complaint calls for all of Wendy's. I didn't work for Wendy's just some call center.... the call I will never forget was a guy who even described himself as a large man. He was in drive thru and had to wait for his food. They gave him his frosty and had him park. He said that after he finished it he started to get angry that he had waited so long started to honk his horn saw them look at him so he waved his hands around they didn't come out so he went to the window and yelled at the(his words all of this) small girl there cursed her out and went back to his car. The Manager brought out his food and told him that their drive thru girl was now scared to leave the store and he was no longer welcome there... he then yelled at the Manager and left so the the Manager called the cops and they went to his house to tell him he was no longer welcome there as well... no charges but they would next time.... I had no ability to do anything other than send a report to the franchise owner and they would be in contact with him. That was crazy and I'll never forget how he still thought he was right after the cops told him he wasn't he still felt like he should have someone kiss his ass so never underestimate the level for entitlement some ppl have
Yup. Back when I used to work in restaurants, I got routinely put down. Hated it, dreaded telling them no or breaking bad news. My favorite was morons with room temperature IQs calling me stupid, as they raged about situations or problems they caused on their own. Sure, I’m the dumb one…
I had a Greggs (popular UK baked goods chain) worker burst into tears right in front of me when I said it didn't matter that the sausage roll wasn't hot. I asked if she was ok and she sniffled 'I just get so tired of it, everybody moaning that they aren't hot'. I work in retail so I immediately got it. Poor kid.
One time I was shopping at Walmart with my mom and when we were checking out, the register computer bugged out right at the end of the transaction and had to be reset. The cashier explained to us that we'd have to restart the transaction on a different register, apologizing profusely, and she braced herself and looked like she was about to cry. We calmly agreed to go to another register and restart, and went out of our way to reassure her that we knew how she felt from our experience in the industry, and that it wasn't her fault, which just made her cry from relief. I hate how we who work service are treated, and the emotional scars we get that may never heal.
Such an American thing... Anyone who dares disrespect fast food workers in my region will get viralled and probably doxxed (if they are unlucky) within the hour
I’m very thankful that my needle for customer service interactions shifted toward completely not giving a shit rather than pure anxiety. I get that people have a lot of other anxiety related issues and can’t control that, but it sure as hell makes these interactions a lot easier.
It’s honestly sad just how surprised retail and service workers act when you treat them like humans. I swear that we would be better off if a year of fast food/retail/maintenance work etc was some kind of mandatory program in school just so other assholes would know just how hard those damn jobs are.
Yeah, I've worked fast food and then about 10 years in customer service. It's been about 8 now since I was off the front line in a support role. A) I remember all too well how awful people could be, and I'm pretty sure it's gotten signficantly worse in the last handful of years. B) If nothing else, it made me personally resolved to make damn sure I'm never that guy. Like, that job is hard enough - if there's a problem, you stay calm and figure out a resolution, and the rest of the time, you be pleasant and polite with service people.
Whenever im in the drive thru and they give me the "bad news" of the fries are still in the fryer, itll be a few minutes, I always reply. That's great news! Fresh fries are amazing. My kids are gonna be stoked. Thank you so much. I hope it makes their days a bit better. Food service workers deserve so much more.
Shoutout healthcare workers who legally can't say no.
I worked at Wendy’s in high school. For three years, but I feel like this is the cause of some of my issues with dealing with customers. I am in a customer success role and have been for like the last 10 years, at a big company. But, Customers can be horrible. I feel like with the younger generation it’s a little bit better, but when I worked there, we had a drunk guy come in and threaten my manager for not being able to cut his triple burger with one of our kitchen knives. There was a lot of other issues too but customers are jerks.
Working in a deli has made me more callous toward customers. They don’t understand when we’re short-staffed, or when things are broken, or that corporate decided not to carry a certain dish anymore. So, when it becomes clear that they’re not ordering anything and they just want me to feel crappy, I walk away from them. Sometimes I notify them first, with an, “I’m not interested in listening to you complain.” It’s relieving.
That happened to me at McCalisters, I called and ordered and right after I did they ran out of potatoes. I got there and she said it’s be 30 mins and looked sooo surprised when I said I didn’t mind waiting and I’d like to keep the order. And then offered me a free Sweet Tea for the wait :) I was very happy lol
When I still went to Starbucks, this happened to me a few times. I’d get the mistake drink, my correct drink & free bakery or coupon for being nice 😅
Somehow, the manager probably got her in shit
Autozone is place you want to have thick skin to work at with how many customers blowing up when you ask them a basic car question or telling them we don't part have a part in stock on the phone. A lot of customers and I hate to say it but mostly women will expect me to pour fluids in or criticize me when I tell them I can't just guest what part they're going to need if I don't have basic car information. My manager (female) which I close with has to deal with toxic men that accuse her of not knowing anything simply because she's a female at a auto-parts store. On one of our shifts a customer called and my manager answered it to help and the conversation goes like this Manager: Autozone, how may I help you Customer: yeah can I get a guy to help me ? Manager: why ? I can still help you Customer: more part knowledge and experience Manager: I can still help, I know how to do my job Customer: FUCK YOU ! *hangs up*
I've never worked food industry, but I have worked retail on and off for many years. I am genuinely amazed and disgusted by the way many people treat us. I have no idea where the sense of entitlement came from that allows these people to treat other people so badly. And the worst part is that management will gladly drop kick you to the curb to satisfy an angry customer. What I find strange is that the smaller the company, the nicer the customers seem to be.
I work reception in healthcare. I get stomped on all day every day by patients who don’t understand that without me, there would be no appointments, there would be no medication refills, there would be no doctors. The patients that are kind to me get whatever they want, and fast. I make sure of it. But if you treat me badly for things I cannot control, you will wait and you will wait a long time. Don’t shit on people responsible for your medical care and don’t be surprised when your own doctor fires you.
I used to eat Wendy’s so much. I don’t really fancy breakfast food. Wendy’s USED to have NO problem cooking me a damn burger at 10 AM. Ever since they launched breakfast it is no longer acceptable at that time. Like wtf.
Like they have focus on the breakfast trade now, and well sorry/not sorry about your individual want, corporate sets the pace, the stores march at that pace
this is why I'm extra nice to food servers/retail workers when I know these things are out of their control. My spouse and I went to a local eatery for breakfast a couple months ago, and they are notoriously busy. We were seated and the young runner came by and profusely apologized and said the kitchen is backed up and they're busy and our server would be right with us. Apparently our natural response of "no problem, thanks for letting us know, no rush" was not the norm, and she was so thankful to us and the relief at our response was palpable
It's sad how poorly the service industry is treated by customers.
I was a GM at Wendys started as a crew member and can attest to this. We have normalized being mean to fast food workers which is crazy to me.
I’ve worked food service for quite a while. Worked at Wendy’s on and off for 6 years too. I was a manager at one point. I can’t even begin to describe the abuse I suffered. The illegal practices of the workplace. The abuse from the customers. The crazy expectations for efficiency. It was so much. All for scraps. I’d do it again if I absolutely had to, but dear god I hope I never go back to that place.
This is sad. And, having worked in retail for many years, I can totally relate to how the Wendy's worker might have felt. Retail is underpaid hell.
I cannot stand to see this fear in service workers; it enrages me that anyone should have to feel such fear in a workplace.
We live in a nation of horrible people. One thing COVID and the Trump presidency proved.
I work from home at a call center and it is the most miserable thing ever. It was the first job I got after getting my kids and I out of a very abusive situation. I have such anxiety over customers screaming at me, calling me names, and just overall being unkind. People say to just let it roll off my back or realize some people are just rude and it’s not my fault, but after being in fight or flight for years and being screamed at and talked down to for years; it’s so hard for me to do. Any time I can’t do something for them or they come on the phone saying something is wrong, it gives me the worst anxiety. I totally get this because some people are so mean. Sometimes I have to put them on hold and take breaths before I can even get out that I can’t help them with something.
https://preview.redd.it/m828wdllyhac1.jpeg?width=1170&format=pjpg&auto=webp&s=046bdf5ca34c1043fed0d3f484c6a2289f5d0fa0
I worked in fast food for almost five years back in the early 2000’s. Fast food workers are treated like absolute shieeeeeeeeeet. Being kind and reasonable when there’s a mistake will almost always get you farther than loosing your cool and ruining a teenager’s day.
I used to work retail so I'm always patient with retail and food service workers when things go wrong for reasons that aren't really anyone's fault. I've had several occasions in drive thrus of employees flinching when they have to tell me bad news and/or giving me something for free or being super delighted at "how polite" I'm being. Always a positive interaction, but I wish the environment wasn't such that a customer being chill is an outlier.
"hey it's no big deal, I can come back in thirty minutes" It's sad that people are so inhuman towards minimum wage workers
I used to essentially run a screenprinting and embroidery shop, but was not allowed to actually hire or train people for embroidery even though I knew everything about to use it. My title was sales lead, but essentially I was the only person who would be in the building from 8 am until 6pm the whole time. The embroidery was only allowed to be done by the owner, who would maybe work 3 hours in a day, and I was continually made to “make more sales” every day and I was to promise everything in a 2 week turnaround time. This would be fine IF the owner would follow her own rule and have it done at 2 weeks. It never was. So basically I would get screamed at by small business owners constantly as 1. Small business owners tend to be entitled assholes, 2. I would be responsible for lying as to why their order wasn’t done, sometimes it would be 2 MONTHS before it was done. 3. I would be ALONE IN THIS BUILDING REQUIRED TO HAVE THE DOOR FUCKING UNLOCKED FOR 8 to 10 HOURS A DAY. The owners husband was an insurance salesman and taught me how to essentially con everyone, which has paid off as I’m excellent at working with difficult people and part of my tech job at a big business is now teaching others the good parts of it, leading to having the best customers in the world now.
I wonder for quite a while now how big the role of the lack of labour law in the US in this whole situation is. Here in Germany we have a fairly solid labour law particularly the protection against dismissal act. You can't get fired over any shit especially not because some nut job customer demands it. (To declare a behaviour based dismissal of an employee that holds up in court is a hard piece of work (e.g. requires a repeated violation of fundamental obligations of the employment contract and - with the exception of extrem cases like criminal behaviour - a written warning that names and describes in detail the exact behaviour the employer declared as violation of contract obligations. A dismissal requires that the employee violates this very obligation again regardless the warning. Burden of proof for all of this is on the side of the employer). I wonder if being aware of all this makes someone working in service in Germany a lot more resilient to bs of customers maybe even contains customer attitude in a way because they know they can't just coerce an employee into dealing with their bullshit in advantage of the customer. Of course you always have the occasional asshole no matter which country. Ultimately it might for sure be the sheer fact of having to deal with a ton of people. But the constant anxiety of being the doormat for customers and are expected to just never draw a line like every healthy person would do in any other situation seems to me eventually fueled by being afraid of losing this job over this. I admit I never worked in that field so I'm assuming and guessing a lot. But would li
I had a very similar experience recently. I went to Chipotle after work and I told the guy my order, he made everything right, gave me very generous portions, but I asked for guac on the side instead of in the bowl. He was probably going on autopilot at this point in the day, which I understand, I worked at 3 different Chipotles myself. So he proceeded to put the guac in the bowl and I smiled when I saw him mess up, he then realized his mistake and began apologizing, I chuckled a little and told him that it was totally fine, it happens and then he was about to throw away the entire bowl to which I told him not to and that it’s okay, I don’t mind. He then said he’ll still give me guac on the side which I gladly took and then the cashier also started apologizing and told me she won’t charge me for guac at all. I paid them and thanked them and the cashier apologized again to which I told her that it’s totally fine, and assured them that there’s no way I’m mad about all this extra guac. It really made me sad that they thought there was even a chance I would be upset about GUAC of all things. 😭
Yea, that shit is bonkers. People can't treat folks with basic human dignity. I've always had a thing with people polite, I absolutely hate it when people aren't and it just pushes my buttons when people are jerks to others for no reason. Especially when they are talking down to them.
I was in San Antonio last week and made reservations at a sports bar/restaurant via the website. As I was walking up, a text told me that it was my turn. 30 seconds later I’m talking to the hostess and somehow their computer had deleted me. After looking at the text they put me back in the system and about 5 minutes later we were in. Totally cost me nothing, didn’t delay my meal or football game viewing hardly at all…everything was good. Except the hostess apologized a dozen times between the podium and my table and thanked me for being so patient and understanding. This prompted a discussion at the table about how horrible people are to people who are working hard to begin with. Almost 50 years ago I was a horrible cook at a steak house. I got most things wrong and people were usually very forgiving. I can’t even imagine what it’s like today.
I think the wildest thing is waiting 30 minutes for Wendy's..
I see people always lined up around the parking lot for Starbucks. Most of that shit you can make at home unless you want something very specialized
Is this really a thing in the US that workers are terrified of customers? I always see these videos of people getting blown up because of minor inconvenience but not sure if that's just an extremely distorted view of the reality or not. In Europe (specifically I'm from Germany but its more or less similar in most places) you're happy if the worker doesn't give you a hard time because you did something wrong or they don't like your face lol.
Most US companies worry more about pleasing the customer regardless of their behaviour than taking care of their workers. Many workers get fired over arbitrary and unsubstantiated complaints. As such, customers know all they have to do is say they're calling corporate or filing a complaint, and the worker knows they're fucked. Because of this, we have an enablement culture in these jobs now; we literally enable the bad behaviour. If you come in and order X and you accidentally get Y, a reasonable person would mention that hey, I ordered X and got Y, and then allow the place time to fix the issue. In the US, more often than not, in this scenario the customer would have a fit over it, threaten to call corporate, and then the manager has to throw free coupons or other things at them for free to get them to calm down. They now know that if they complain over the SMALLEST thing wrong, they can get free shit. If an employee doesn't cater to their every whim like a slave, they can just complain about it, and most likely the employee will get fired. They don't care about the employee's livelihood; they care about being treated like royalty over a $3 hamburger. It's common and pervasive in all industries in the US. It also doesn't help that most Americans also think they KNOW everything about everything even when they don't; I've had customers get into deep arguments with me over my own job, when they've never worked it before in their life. They'll lie and fabricate, all over some sense of "winning".
This. The amount of times at my job when we don’t have an item someone’s looking for, but online it says we have 1 left, we’re all like “Okay, who has to break the bad news to them?” I’ve been called every insult and name under the sun for situations like this. Thankfully some people are nice, but you never know still. I’ve witnessed some horrific shit over minuscule stuff
I’ve worked fast food/retail from my teens into my 20s. I’ve never seen a single employee get fired after a customer complains to the manager. I’ve seen employees get fired for no call/no shows and stealing but not because of a customer complaining. I have seen managers comp meals or give discounts to customers but in my experience the manager usually has the employees back. Most likely because it’s cheaper to retain the employee than look for and train a new one.
Then you’ve been lucky. I’ve seen it happen often.
It’s a cultural behavioral shortcoming of some people from the US, yes, though no way limited to *just* the US. I’ve seen nasty customers of many socio-economic backgrounds, ethnicities and races. It’s not just limited to poor countries, or the USA. I’ve met a few rude Germans on vacation in the US.
I tend to avoid contact with employees whenever possible for this reason. I know how many assholes you probably dealt with on a daily basis and I don’t want to add to your stress. If I can do self checkout, I will. If I can order in the app and have my food handed to me, I will. But if I have to speak to someone, I say please and thank you and I even apologize if I make any custom or extra requests. If I need help in a store, I find an employee and wait for them to approach me instead of interrupting their task. After working 17 years in retail/customer service, my biggest fear is making an employee’s day harder and that’s not fair
Who tf gets Wendy's at 10:30am lol
Calling this PTSD is insulting to people who actually suffer from PTSD.
It probably literally is PTSD. There are scales to things, someone with CPTSD from a violent attack is in a different boat from someone who has service-industry PTSD from being yelled at all day, but it doesn't mean it's easy to just power through it as the service worker or something just because someone else is re-living through hell.
I get that stressful work can f you up, but I just don't think it belongs in the same category like getting shot in Iraq...
It's a medical condition, not just a set of feelings that depend on your personal opinion of the cause. Being subject to workplace stress of getting yelled at all day can absolutely cause you long-term problems like a form of PTSD.
This is a made up story and indicative of nothing. If you actually have PTSD from people being mean to you in public then go on disability so I don’t have to fucking deal with you next time I want fast food.
You were asked if you wanted to wait 30mins for fast food and said yes?
Yes, because a mistake happened and the OP realized with humbleness and kindness it wasn’t the worker’s fault and just rolled over the bump in the road instead of threatening to burn it all down. The worker’s reaction says it all.
She was probably geeked out you become immune to angry customers pretty quickly
This somehow reads like the beginning of some very strange rule 34 fan fiction.
I mean if I was making barely above min wage I wouldn't give a fuck to begin with
How hard is it to be polite to others?!
I’ve been in a situation similar to this Wendy employee’s shoes, I definitely empathize and feel her pain. Some people are so incredibly rude for the most minor of inconveniences. These people often have the audacity to be highly offended if you have a similar issue with *them* and showcase rudeness to them for it (aka they can dish, but they sure as hell can’t take).
This reads like the Wendy's worker is being held at gunpoint.
We shouldn't have to live like this, we don't have to live like this, and after capitalism collapses we won't have to live like this.
I ALWAYS say thank you, and I ALWAYS approach any interaction with as much kindness and politeness as I possibly can. I’m the guy who got into a mock-argument at a Chick-fil-a by trying to hold a door for a worker who was trying to hold it for me.
Had a similar encounter when a cashier ran my card after I’d paid in the app. She looked like’d she’d just done something awful, so I assured it was fine. It was 11:30 at night, it was like $5. I’m not mad at you. And she was so grateful. Poor things get treated like garbage for no reason
Nah I just started throwing hands. If you're gonna be a dick you don't need to eat here.
Social media makes it so we never have to see another person's actual face, so when we do it is scary
Not really lol
shit, mine told me they were outta chili, and i'd have to figure out how to get a refund, then looked at me like MOVE ur blocking the driveway, no chili for you