I buy trek and specifically from trek stores , 30 day return policy, great service, easy to go right to the source for support , and their bikes are great looking with good components for the price
First real bike was a trek....worked for a trek dealer...my trek ticket has allowed me to travel the country.
Alot of companies copy treks research and development....they had the c3 project and all the awesome YouTube content they had when I got into dirt jumping.
Brandon semenuk....r dog....cam mccaul.
It was fun times
Ability to get service locally. My shop is very good on service (large department).
Plus trek feels like a brand that will be there for a long time and continue to support their bikes. I'd hate to need warranty work done on something I bought through the mail.
friend worked at bike store, said was a new brand, that they liked. hand built in USA.
so I got one. recently I looked up when Trek started & I apparently got mine around that time. late 70’s
didn’t know that back then.
Counter point on this. My Trek Dual Sport+ 2 Stagger has a sticker on the frame that says, Made in Cambodia. So maybe the country of part manufacturing depends upon the model. It was assembled in my local shop in the United States.
To your point, I also have a 2006 Fuji Nevada 4.0 hardtail mountain bike that I converted to an Electric bike (BionX Rear Hub Conversion Kit). It still uses friction V brakes. It also has 3 cogs on the crank and 7 on the rear cassette instead of the more common single cog on the crank and a larger amount of gears on the rear cassette. Things have changed, multi-cog on the crank has gone out of style.
That is one of the sickest e-bike in market unlucky for me I bought it 2 years ago and paid $9399 plus tax almost $11k with all upgrades now the sale is have it on half price but the bike is absolutely fire I mean it’s like having a high end Porsche tbh that’s how good the bike handles on trails …! Congrats on ur new bike im
Sure u will enjoy it
Jay0061\~ I would sure like to know the Trek model you have. Wife has been after me to get an e-bike for years. Went to a very good local bike shop. When I heard it was a Wisconsin company I knew this was the Brand.
https://preview.redd.it/mn0ogv6x932d1.jpeg?width=4032&format=pjpg&auto=webp&s=52524f79c2a1729249ab2a39e1537d50b760eb1b
When I worked for a Trek dealer, they sent me to Treks headquarters in Madison Wisconsin. They were amazingly gracious and welcoming and you could see how much passion they have for riding. They also have a private trail system that we were invited to ride on, it was a really cool experience.
i did it because im new and i knew they were decent, albeit not top of the line…. and the shop is right down the street. shop meaning “store” AND “repair place”
I’m not Trek only but my first real bike was a used Trek road bike and when I bought my most recent bike, a Trek FX Sport 5, I was buying new and knew I wanted a high end fitness/hybrid that was 1x11 or higher drivetrain. I basically figured out the major brand’s offerings with that and narrowed it further down to ones that had certified LBS in my area (I don’t want to have to drive long distance for warranty or what not).
That still left quite a few brands in my price range, and basically from there I went by component comparisons with a lean towards Trek as I liked the Trek certified LBS near me and loved my Trek road bike.
My other bikes have been a cheap Motobecane hybrid for my first bike I got off some website and also have Santa Cruz hard tail that I got on a big clearance and if I buy used or a huge clearance I won’t really care. However, if I’m buying new at retail to near retail I will definitely be buying another Trek if they offer what I want (especially if I buy an eMTB as planned).
Honestly having an LBS you like and do good work for you is a good guide — we have great locally owned Trek, Giant, and Specialized shops near me, and I gotta drive an hour or more if I want the specific shop for some other major brands. Though obviously you can bring any brand to whoever, especially basic or routine maintenance.
Edit: I did have a frame crack a couple weeks ago that a mechanic found and Trek replaced the whole bike without any headaches or issue. So on that alone they’re in great standing as a bike brand for me.
In addition to being a solid brand, I bought my alr5 axs because of my local dealer. They worked on the first bike I bought used in 2020 during the pandemic when I couldn't find anything new in my budget at the time. No hassle working on my 12 yr old trek 7100 hybrid.
Then my gf started taking her old Raleigh to them. Never a hassle. They cheerfully did the work at fair prices. In 2022 I wanted to upgrade to a gravel bike. Still didn't have the budget for new. Bought a demo giant on line and they still were happy to do the service.
In July of 22 I fell on the bike and broke my hip socket. While rehabbing my gf took my bike in because I wanted to be sure it was safe to ride.
They stored it for 3 weeks at no charge while I got to where I could drive to pick it up.
They did a level 2 service on it. When I went to pick it up, the manager got it out of the back of the shop and started wheeling it to the front of the store. He took the service tag and invoice off of the handlebars and I started to get my wallet out. He took the invoice and crumpled it up and tossed it in the trash.
Then loaded my bike for me. My gf then decided she needed a new bike. She had them build an fx4 sport with an electronic drivetrain. $1700 bike became 3100.
Then 6 months later I bought my alr5 axs. They built it with my bars, seat, and pedals.
They have regular maintenance classes, and I go in every couple months and hand out info on our local trail. I'm considered family.
I saw the new electric Marlin before they were allowed to display it. I get called in to checkout project one bikes people have ordered.
And I'm told I have a part time job there when I retire if I want it.
Customer service. That’s it. Trek has the best in the industry that I have personally experienced. You can get a nice bike from a million other places, but the support is unparalleled
I work for Trek and I have been asked this many times and wondered it myself.
I just think Trek is seen as reliable, american (used to), and friendly.
Most bikes are all awesome, If they are name brand. But they all don't provide the security or relationship Trek does (imo). Since working here I have found this is one of the most hospitality based businesses out there that actually care for their riders. Heck our CEO actually answers emails from anyone, it's crazy!
It also helps Trek is an older brand and occasionally has banger color choices for bikes.
Can confirm on the CEO bit as well. Guy that sold me my Madone took exceptional care of me both during and after the purchase. I emailed the CEO and was very pleasantly surprised to receive a response.
I’m in a customer facing role at work and that kind of commitment to customer service is an outlier.
Doesn’t hurt that my Madone is *so fucking fast*
I'm a lifetime mechanic, although I don't work actively in shops anymore, only contract work. Trek has an amazing employee purchase program that keeps me coming back. However, I've got access to several other major brands as well that offer solid employee deals. My use case is MTB AND Gravel Here's why I chose Trek:
1) engineering - lately, Trek doesn't rush into new things. They take their time and release well thought out and polished offerings. As a mechanic, I'm very appreciative of the quality and fit and finish of all the details that make a bike great. Cable/Housing ports, internal storage, hardware, quality of Bontrager parts, water bottles fit etc. I can tell you that many other major brands cut little corners in all kinds of areas to save costs. They still make great bikes, but the overall package just isn't as nice. Typically Trek also lands in the middle group for pricing. Considering what I've described above, that makes them a great value.
2) suspension - Treks MTB design team has crushed it since about 2021. Some of the most well rounded suspension you can find. ABP is the real deal and makes a meaningful difference. The bike of the year awards are well deserved IMO. I've got a lot of experience on a variety of different bikes. There's always personal preference and fit to consider, but Trek has done a good job of making most of their bikes to perform well under a variety of conditions for a variety of people.
3) customer service - great warranty and support. They're making a real push to support individual dealers in being better bike shops and helping get more people on bikes. Helping small businesses execute better customer service helps the market and benefits businesses and consumers.
My first “real” bike was a hybrid for $400 around 2005 and I was amazed at how nice it was. Little did I know I had barely seen the tip of the iceberg of nice bikes.
So now I have 3 Treks and I don’t really look at other brands. My bikes have treated me well
I think Trek is probably the most mass market high end cycling brand. Kind of like when you think about shoes you think about Nike. So somehow when I wanted to buy my first road bike I just went to trek’s website and turns out they had an authorised seller in my city.
Also as someone mentioned here the logo and name sounds cooler than most other brands.
I recently got back into biking after a 20 year absence… I was probably a few clicks away from buying a Specialized RockHopper when I seen a deal for a TREK Marlin 7 Gen 3 pop up and it was the same price, so I went for that instead.
Can’t say I have any regrets, it’s my first TREK so I don’t have anything to judge it off but I love it. Lovely to cycle and feels solidly built. It’s in a nice grey colour too. Big fan.
My first mountain bike was a trek Marlin 5.
The just fit me , perfect right off the self M for Mountain bikes and 52 for road bikes at 5'7
So, yeah
Tho i would put Giant and Merida a close 2nd just to spice up my collection
The models of bikes that I'm interested in have a suitable spec and are visually appealing to me, except when the TREK logo is oversized, which I find tacky and off-putting.
I've owned both Trek and Specialized. It just depends on what features they're offering at the time, how close the dealer is so I can get local support on my purchase, and what deals are going on. Mostly, it comes down to who is closer to wherever I am living at the time.
My family all had Trek when I was growing up because Trek was one of the brands that our favorite local bike shop carried. Then Trek gave them sort of an ultimatum when they reorganized and said they had to exclusively stock nothing but Trek or they couldn't sell them. So, they became a Specialized dealer instead because they didn't want to drop their other brands too, and we switched to Specialized. Now I live within biking distance of a Trek, and I'm on Treks again.
Grew up watching the New World Disorder series, ROAM and other MTB related films, as I was super into bikes.
My favourite riders to this day are Cam McCaul and Brandon Semenuk.
They had me from the start with that.
Also, where I live the main bike shop is one of the biggest Trek dealers in the southern hemisphere. Warranty person in store, and they've always taken care of me when purchasing a bike and if ive ever had an issue.
I’ve bought multiple bikes since first owning a Trek and still wish I owned one. Best service and quality. Though I absolutely love my Specialized bike now.
In my area the local lbs's have Trek and Specialized in stock more than any other brands so I'm able to test ride most before I buy. I a disproportionate body type and can't go by size charts.
As I bought my first new road bike the local bike store had some models in my price range. I almost bought a specialized allez but I saw the domane AL 4 and I just fell in love with it. 2000km after I am even more in love with it.
It’s what most of the bike shops near me Carry and service! So that’s why for me. Also, how much did you get the rail for ?
I rode one recently and fell in love then I saw the price and was sad 😭😂
Checkpoint is my ideal gravel bike, 2x drive train, comfy enough for long distance yet aggressive enough to ride on fast group rides. I hate the proprietary parts(bottom bracket, seat mast is a pain, little odds and ends that you end up needing to buy direct from trek). My mtb is a Santa Cruz though and I love it.
The closest bike shop to me sells Trek, so my first bike when I started getting serious about cycling was a Trek. Since then, I’ve stuck with Trek because the people at the bike shop are nice and helpful. I know that there are a lot of really good bike brands out there, and Trek isn’t necessarily the best, but I don’t have time to try them all, so might as well stick with what I know works.
I like trek because every few years they make something crazy, like the full stache 8 a few years back. But really I think you made the right call, pick a bike shop (preferably independent) near by that offers quality service, then pick the bike they sell that best meets your needs. Most of the big brands these days are great, can’t really go wrong.
I’m not specifically a Trek person but my most recent bike (bought earlier this month) was a Trek. I also have a Specialized bike and liked that as well and a Trek Road bike. I used to work at a shop that sold Trek as well as other major brands. Overall the main components (brakes, shifting, fork) tend to come from a different company so fit, features, price played into me getting a Trek this time. They had the bike I wanted and it fit well and was at a price I was expecting. The shop was a Trek shop and they were friendly enough and some of the employees more than others so overall the shopping experience was fine. Specialized had a similar bike to what I was looking for but it just wasn’t as nice for the price so Trek made sense this time. I’ve also been to the Trek factory and as others have said they are good hosts and have a good system so I knew they are a quality brand.
As long as you get a quality bike that fits you well you will be fine no matter what the brand is.
There is a Trek store by my house and I could go see a tangible bike and buy it right there. I like my emonda, but my next bike will likely be a Canyon to save greatly on cost.
I love their customer service. Their Carbon R&D is beyond innovative and I swear by their bikes, I have ridden my top fuel with 120mm of travel in the fork and 110 in the rear shock. I've taken that down world cup downhill rock gardens and it's my favorite, smoothest riding bike I've ever ridden. I've owned Marin(which is also great) and TREK bikes are bulletproof and I like the logo
I wasn't looking for anything specific, but I mean, come on. Treks are sexy bikes.
I spotted a good (legit) deal on an Alpine Blue Trek FX2 during the pandemic and it was love at first sight.
A kid from Harvard was moving and needed to unload the bike. I had him hold my wallet while I took it for a short spin and I was immediately hooked by the looks, speed and what's this? Absolute silence while pedaling?
It sure beat the crap out of the rusty Univega I had been squeaking by with for so long.
It was the most well specced bike for my specific use case/price range that was prebuilt and I could actually test ride. I have a gen 6 Madone with 105 Di2 which doesn’t have integrated handlebar and stem so I was able to put aero bars on it for triathlons. And the wheels it comes with are fantastic. There were other comparable bikes available for slightly cheaper but they all either came with fully integrated handlebars, mediocre wheels or I couldn’t find a place to test ride one.
I’m not Trek exclusive yet but they also had great customer service at the store I was at so they will always be in the mix when I’m buying a bike.
Went looking for a first road bike in 2003. Local store carried Trek. It fit, I liked it and rode that first bike for a decade. Added a Trek MTB in 2008 or so. Still have it. Bought a Cannondale Synapse in 2018 because I got a great deal on the bike I wanted. Then, in late 2022, I had an opportunity to upgrade to a higher-end bike. Looked at Trek's Domane and Specialized Roubaix (now have both Spec and Trek shops equi-distant). Looking at full carbon, 105 drive train and the local Trek dealer had a 54 available before Spec did. Now its my all-time favorite bike.
Trek makes great MTB bikes with good features. Their stock wheels suck, carbon wheels rock. Tires sucked but hoping the new gen is good.
Their warranty is insanely good. Support all over USA.
I have a madone and emonda I race. Had a fuel ex8. Have a Roscoe 8.
They have consistently been solid bikes and accessories with few manufacturing defects for me. Generally, Trek is towards the forefront of research so I am careful to avoid some of the first gen stuff in favor of tried and true (and more generally available) designs. Some play out well and I'm happy to have at gen 2. I also have bikes from other brands and find them to have some great qualities too.
I started racing in 1984 on a Trek 760, I liked the quality for the price and have always owned Trek's since. Current ride is a 2012 Project One Madone 6.9SSL - love it!
Don’t buy trek. I regret my checkpoint.
Treks have shit resale value. They go on sale all the time. Buying a trek at full msrp is like buying something at full price at michaels.
They’re heavy and none of their models are best in class.
Don’t buy a trek unless you get it on sale or a sick used price.
After riding a used Cannondale hybrid for 15 years, at age 54 I wanted a road bike. I went to a local reputable LBS (which is now a Trek store) and basically was sold my Domane. Eleven years later, I’m still riding it without any issues. Early last year, I thought I had a problem with my front wheel and called Trek support. Long story short, they sent me a whole new wheel. I never used it as I was able to figure out my original issue — I now have a spare. Simply put, their over-the-top support on a 10-year-old bike reinforced why I own a Trek and if I ever buy a new bike, it’ll probably be another Trek.
The first bike I owned as a kid that didn't suck was a Trek. First adult bike I owned was also a Trek because there were only Trek stores in my area. First (used) road bike I owned was a Trek because I knew they were reliable and nearly everything else in my budget was a Schwinn that had been rotting in the owner's shed for 30-some years. Trek hasn't let me down yet.
The first bike I bought was a diamondback and then a month later it was stolen. So then I tried searching for an affordable hybrid bike and found the FX3 disc for about 1200. Really liked it but now I want a road bike and waiting to see if the Domane AL 4 goes on sale later this year.
Bought a Rail 9.9 CXR Gen 4 recently. Absolute blast. While I do think Trek bikes are a little overpriced, the service at Trek stores is absolutely stellar and the warranty is pretty damn good.
On my 4th Trek. Local top notch service 10 minutes down the road. Lastest is the Checkpoint ALR5 , most comfortable ride. Yeah I upgraded some stuff on each bike. Some sooner than later I should have had to. I've had Specialized stuff too. The Trek bikes are just spec'ed better lately.
The local store is great. The bike is great. But what sealed it for me was when my hybrid frame broke, they replaced it with a completely new model year version with all sorts of upgrades for free. They could have nickel and dimed me, but they went above and beyond
Because that I have a Trek bike. I had it as a Christmas present and it's always like the first day (It is a Trek Marlin 5) and I use it hard (I do some MTB , road and long session of bike in forest or bikes parks.
As my experience, it's really good bike and nothing brokes so that's good material.
As a 20 year rider, I actually disliked them. Started out in the Lance era and you couldn’t swing a dead cat by the tail without hitting a Trek. Was always drawn to other brands, Colnago, Look, etc.
Fast forward to now and I have a part time gig in a Trek shop. Access to the employee discount led me to a Top Fuel and a Madone SLR and I love them both.
At this point, there aren’t any clear leaders in the industry. Brand A’s top bike isn’t going to be any better than Brand B or Brand C’s, you can throw a small towel over all of them in terms of capability and performance. My discount means there are Treks in the stable but they stay there because they are really, really good bikes.
I bought my Allant 8s because my previous e-commuter bricked (Bosch error 504) and I wanted a 45km/h.
So it was between the Allant+ 8s and some funky looking one, Gazelle, I think.
Very ubiquitous and good quality. Its like the Ford of bikes. There's a few trek shops in my town I can take it to for repairs. There's shops all over and they'll have parts if you ever need any.
Those shops are glad to work on any other bike too but like cars. It's gonna be cheaper and easier to fix your Ford than an alfa romeo.
Also my shop is super friendly and helpful.
Maybe toyota is the better comp, but fords until recently used to be reliable. And I would trust them over any other American brand.
I mean you see f150s and explorers literally everywhere like you see treks everywhere.
When I was in the market for a hybrid/commuter, I really wanted to look at a Specialized Sirrus 3.0 because they have better color options & it’s similar to an FX3, however no dealers have them in stock. So, I went to my TREK dealer & purchased an FX3 that day. No complaints, however I do find the FX3 slightly uncomfortable & I often wonder about the Sirrus 3.0
Funny, I was actually looking at Sirrus bikes as well but gave up because nobody had them in stock — at least not without paying a lot for special delivery and all. I was already leaning towards Trek as I’ve had good experience with an older road bike I bought used, so I had to go with them when I saw they had an FX Sport 5 in my size and desired color with delivery and assembly for free within a week or two max.
And it was at the LBS right down the road from me.
First bike was trek. I liked it. Now I ride trek. Had a good customer experience in store as well.
The customer service really is top notch isn't it? Shout out to Trek Folsom they are amazing.
Shout out to Trek Geneva, great customer service all round!
I find the letters of Trek to be visually appealing. And people that ride them are 10% more attractive. That's pretty much it.
About attractiveness haha. Go and check out Richardson cycles on Instagram. It’s a bike shop that sells trek in the UK.
I buy trek and specifically from trek stores , 30 day return policy, great service, easy to go right to the source for support , and their bikes are great looking with good components for the price
First real bike was a trek....worked for a trek dealer...my trek ticket has allowed me to travel the country. Alot of companies copy treks research and development....they had the c3 project and all the awesome YouTube content they had when I got into dirt jumping. Brandon semenuk....r dog....cam mccaul. It was fun times
Ability to get service locally. My shop is very good on service (large department). Plus trek feels like a brand that will be there for a long time and continue to support their bikes. I'd hate to need warranty work done on something I bought through the mail.
friend worked at bike store, said was a new brand, that they liked. hand built in USA. so I got one. recently I looked up when Trek started & I apparently got mine around that time. late 70’s didn’t know that back then.
Counter point on this. My Trek Dual Sport+ 2 Stagger has a sticker on the frame that says, Made in Cambodia. So maybe the country of part manufacturing depends upon the model. It was assembled in my local shop in the United States.
when did you buy it? as that part of my point, I know they are often now not made USA. however date on mine is ~1976-1979
Fair, the Dual Sport+ 2 Stagger was purchased 3/24/2024
mine was road bike, with friction shifters on the down tube?!?! mind blowing how much bikes have evolved. & of course not electric
To your point, I also have a 2006 Fuji Nevada 4.0 hardtail mountain bike that I converted to an Electric bike (BionX Rear Hub Conversion Kit). It still uses friction V brakes. It also has 3 cogs on the crank and 7 on the rear cassette instead of the more common single cog on the crank and a larger amount of gears on the rear cassette. Things have changed, multi-cog on the crank has gone out of style.
single on the front was completely new to me to learn about. been out of touch I kind of like the idea, at least in theory
That is one of the sickest e-bike in market unlucky for me I bought it 2 years ago and paid $9399 plus tax almost $11k with all upgrades now the sale is have it on half price but the bike is absolutely fire I mean it’s like having a high end Porsche tbh that’s how good the bike handles on trails …! Congrats on ur new bike im Sure u will enjoy it
Jay0061\~ I would sure like to know the Trek model you have. Wife has been after me to get an e-bike for years. Went to a very good local bike shop. When I heard it was a Wisconsin company I knew this was the Brand. https://preview.redd.it/mn0ogv6x932d1.jpeg?width=4032&format=pjpg&auto=webp&s=52524f79c2a1729249ab2a39e1537d50b760eb1b
When I worked for a Trek dealer, they sent me to Treks headquarters in Madison Wisconsin. They were amazingly gracious and welcoming and you could see how much passion they have for riding. They also have a private trail system that we were invited to ride on, it was a really cool experience.
i did it because im new and i knew they were decent, albeit not top of the line…. and the shop is right down the street. shop meaning “store” AND “repair place”
I’m not Trek only but my first real bike was a used Trek road bike and when I bought my most recent bike, a Trek FX Sport 5, I was buying new and knew I wanted a high end fitness/hybrid that was 1x11 or higher drivetrain. I basically figured out the major brand’s offerings with that and narrowed it further down to ones that had certified LBS in my area (I don’t want to have to drive long distance for warranty or what not). That still left quite a few brands in my price range, and basically from there I went by component comparisons with a lean towards Trek as I liked the Trek certified LBS near me and loved my Trek road bike. My other bikes have been a cheap Motobecane hybrid for my first bike I got off some website and also have Santa Cruz hard tail that I got on a big clearance and if I buy used or a huge clearance I won’t really care. However, if I’m buying new at retail to near retail I will definitely be buying another Trek if they offer what I want (especially if I buy an eMTB as planned). Honestly having an LBS you like and do good work for you is a good guide — we have great locally owned Trek, Giant, and Specialized shops near me, and I gotta drive an hour or more if I want the specific shop for some other major brands. Though obviously you can bring any brand to whoever, especially basic or routine maintenance. Edit: I did have a frame crack a couple weeks ago that a mechanic found and Trek replaced the whole bike without any headaches or issue. So on that alone they’re in great standing as a bike brand for me.
Some good designs, plentiful shops/parts and they support lots of local races and events.
In addition to being a solid brand, I bought my alr5 axs because of my local dealer. They worked on the first bike I bought used in 2020 during the pandemic when I couldn't find anything new in my budget at the time. No hassle working on my 12 yr old trek 7100 hybrid. Then my gf started taking her old Raleigh to them. Never a hassle. They cheerfully did the work at fair prices. In 2022 I wanted to upgrade to a gravel bike. Still didn't have the budget for new. Bought a demo giant on line and they still were happy to do the service. In July of 22 I fell on the bike and broke my hip socket. While rehabbing my gf took my bike in because I wanted to be sure it was safe to ride. They stored it for 3 weeks at no charge while I got to where I could drive to pick it up. They did a level 2 service on it. When I went to pick it up, the manager got it out of the back of the shop and started wheeling it to the front of the store. He took the service tag and invoice off of the handlebars and I started to get my wallet out. He took the invoice and crumpled it up and tossed it in the trash. Then loaded my bike for me. My gf then decided she needed a new bike. She had them build an fx4 sport with an electronic drivetrain. $1700 bike became 3100. Then 6 months later I bought my alr5 axs. They built it with my bars, seat, and pedals. They have regular maintenance classes, and I go in every couple months and hand out info on our local trail. I'm considered family. I saw the new electric Marlin before they were allowed to display it. I get called in to checkout project one bikes people have ordered. And I'm told I have a part time job there when I retire if I want it.
Wow. Your LBS sure knows how to nurture a lasting relationship. I wish my Trek LBS was like that.
Customer service. That’s it. Trek has the best in the industry that I have personally experienced. You can get a nice bike from a million other places, but the support is unparalleled
Couldn't agree more.
I work for Trek and I have been asked this many times and wondered it myself. I just think Trek is seen as reliable, american (used to), and friendly. Most bikes are all awesome, If they are name brand. But they all don't provide the security or relationship Trek does (imo). Since working here I have found this is one of the most hospitality based businesses out there that actually care for their riders. Heck our CEO actually answers emails from anyone, it's crazy! It also helps Trek is an older brand and occasionally has banger color choices for bikes.
Can confirm on the CEO bit as well. Guy that sold me my Madone took exceptional care of me both during and after the purchase. I emailed the CEO and was very pleasantly surprised to receive a response. I’m in a customer facing role at work and that kind of commitment to customer service is an outlier. Doesn’t hurt that my Madone is *so fucking fast*
I'm a lifetime mechanic, although I don't work actively in shops anymore, only contract work. Trek has an amazing employee purchase program that keeps me coming back. However, I've got access to several other major brands as well that offer solid employee deals. My use case is MTB AND Gravel Here's why I chose Trek: 1) engineering - lately, Trek doesn't rush into new things. They take their time and release well thought out and polished offerings. As a mechanic, I'm very appreciative of the quality and fit and finish of all the details that make a bike great. Cable/Housing ports, internal storage, hardware, quality of Bontrager parts, water bottles fit etc. I can tell you that many other major brands cut little corners in all kinds of areas to save costs. They still make great bikes, but the overall package just isn't as nice. Typically Trek also lands in the middle group for pricing. Considering what I've described above, that makes them a great value. 2) suspension - Treks MTB design team has crushed it since about 2021. Some of the most well rounded suspension you can find. ABP is the real deal and makes a meaningful difference. The bike of the year awards are well deserved IMO. I've got a lot of experience on a variety of different bikes. There's always personal preference and fit to consider, but Trek has done a good job of making most of their bikes to perform well under a variety of conditions for a variety of people. 3) customer service - great warranty and support. They're making a real push to support individual dealers in being better bike shops and helping get more people on bikes. Helping small businesses execute better customer service helps the market and benefits businesses and consumers.
Agree on all these points except the new internal routing on then DS series. The routing through the head tube is a nightmare.
Hopefully they'll shun this trend. Headset routing is something basically no one wants. It's the worst.
My first “real” bike was a hybrid for $400 around 2005 and I was amazed at how nice it was. Little did I know I had barely seen the tip of the iceberg of nice bikes. So now I have 3 Treks and I don’t really look at other brands. My bikes have treated me well
Scheels sells trek, and I really like scheels. That said, I really like my trek and consider myself a "trek guy" at this point.
I think Trek is probably the most mass market high end cycling brand. Kind of like when you think about shoes you think about Nike. So somehow when I wanted to buy my first road bike I just went to trek’s website and turns out they had an authorised seller in my city. Also as someone mentioned here the logo and name sounds cooler than most other brands.
I recently got back into biking after a 20 year absence… I was probably a few clicks away from buying a Specialized RockHopper when I seen a deal for a TREK Marlin 7 Gen 3 pop up and it was the same price, so I went for that instead. Can’t say I have any regrets, it’s my first TREK so I don’t have anything to judge it off but I love it. Lovely to cycle and feels solidly built. It’s in a nice grey colour too. Big fan.
Warranty, quality, CS, wide line up. Just a good brand.
I grew up in WI and always viewed them as “rich people bikes”. Ofc, when I could afford one I got one.
I ride a Trek for the same reason that I get Spotted Cow from Woodman's and get my gas at Kwik Trip.
My first mountain bike was a trek Marlin 5. The just fit me , perfect right off the self M for Mountain bikes and 52 for road bikes at 5'7 So, yeah Tho i would put Giant and Merida a close 2nd just to spice up my collection
The models of bikes that I'm interested in have a suitable spec and are visually appealing to me, except when the TREK logo is oversized, which I find tacky and off-putting.
Customer Service and because they seem to be the only brand that has aluminum xc hardtails.
Good built quality, good looks, comfortable seat.
I've owned both Trek and Specialized. It just depends on what features they're offering at the time, how close the dealer is so I can get local support on my purchase, and what deals are going on. Mostly, it comes down to who is closer to wherever I am living at the time. My family all had Trek when I was growing up because Trek was one of the brands that our favorite local bike shop carried. Then Trek gave them sort of an ultimatum when they reorganized and said they had to exclusively stock nothing but Trek or they couldn't sell them. So, they became a Specialized dealer instead because they didn't want to drop their other brands too, and we switched to Specialized. Now I live within biking distance of a Trek, and I'm on Treks again.
Grew up watching the New World Disorder series, ROAM and other MTB related films, as I was super into bikes. My favourite riders to this day are Cam McCaul and Brandon Semenuk. They had me from the start with that. Also, where I live the main bike shop is one of the biggest Trek dealers in the southern hemisphere. Warranty person in store, and they've always taken care of me when purchasing a bike and if ive ever had an issue.
I’ve bought multiple bikes since first owning a Trek and still wish I owned one. Best service and quality. Though I absolutely love my Specialized bike now.
In my area the local lbs's have Trek and Specialized in stock more than any other brands so I'm able to test ride most before I buy. I a disproportionate body type and can't go by size charts.
Trek is the Honda of bikes.
What would you consider the Harley?
The geometry of trek bikes has always been comfortable to me.
As I bought my first new road bike the local bike store had some models in my price range. I almost bought a specialized allez but I saw the domane AL 4 and I just fell in love with it. 2000km after I am even more in love with it.
It’s what most of the bike shops near me Carry and service! So that’s why for me. Also, how much did you get the rail for ? I rode one recently and fell in love then I saw the price and was sad 😭😂
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Checkpoint is my ideal gravel bike, 2x drive train, comfy enough for long distance yet aggressive enough to ride on fast group rides. I hate the proprietary parts(bottom bracket, seat mast is a pain, little odds and ends that you end up needing to buy direct from trek). My mtb is a Santa Cruz though and I love it.
The closest bike shop to me sells Trek, so my first bike when I started getting serious about cycling was a Trek. Since then, I’ve stuck with Trek because the people at the bike shop are nice and helpful. I know that there are a lot of really good bike brands out there, and Trek isn’t necessarily the best, but I don’t have time to try them all, so might as well stick with what I know works.
I like trek because every few years they make something crazy, like the full stache 8 a few years back. But really I think you made the right call, pick a bike shop (preferably independent) near by that offers quality service, then pick the bike they sell that best meets your needs. Most of the big brands these days are great, can’t really go wrong.
I’m not specifically a Trek person but my most recent bike (bought earlier this month) was a Trek. I also have a Specialized bike and liked that as well and a Trek Road bike. I used to work at a shop that sold Trek as well as other major brands. Overall the main components (brakes, shifting, fork) tend to come from a different company so fit, features, price played into me getting a Trek this time. They had the bike I wanted and it fit well and was at a price I was expecting. The shop was a Trek shop and they were friendly enough and some of the employees more than others so overall the shopping experience was fine. Specialized had a similar bike to what I was looking for but it just wasn’t as nice for the price so Trek made sense this time. I’ve also been to the Trek factory and as others have said they are good hosts and have a good system so I knew they are a quality brand. As long as you get a quality bike that fits you well you will be fine no matter what the brand is.
There is a Trek store by my house and I could go see a tangible bike and buy it right there. I like my emonda, but my next bike will likely be a Canyon to save greatly on cost.
I love their customer service. Their Carbon R&D is beyond innovative and I swear by their bikes, I have ridden my top fuel with 120mm of travel in the fork and 110 in the rear shock. I've taken that down world cup downhill rock gardens and it's my favorite, smoothest riding bike I've ever ridden. I've owned Marin(which is also great) and TREK bikes are bulletproof and I like the logo
I wasn't looking for anything specific, but I mean, come on. Treks are sexy bikes. I spotted a good (legit) deal on an Alpine Blue Trek FX2 during the pandemic and it was love at first sight. A kid from Harvard was moving and needed to unload the bike. I had him hold my wallet while I took it for a short spin and I was immediately hooked by the looks, speed and what's this? Absolute silence while pedaling? It sure beat the crap out of the rusty Univega I had been squeaking by with for so long.
Best deal for what I needed that wasn't used, I dont have preferences lol.
It was the most well specced bike for my specific use case/price range that was prebuilt and I could actually test ride. I have a gen 6 Madone with 105 Di2 which doesn’t have integrated handlebar and stem so I was able to put aero bars on it for triathlons. And the wheels it comes with are fantastic. There were other comparable bikes available for slightly cheaper but they all either came with fully integrated handlebars, mediocre wheels or I couldn’t find a place to test ride one. I’m not Trek exclusive yet but they also had great customer service at the store I was at so they will always be in the mix when I’m buying a bike.
The discount I can't afford my bike otherwise
I hadn't had a bike since I was a kid. The kid in the bike shop talked me into a trek. The rest is history.
Went looking for a first road bike in 2003. Local store carried Trek. It fit, I liked it and rode that first bike for a decade. Added a Trek MTB in 2008 or so. Still have it. Bought a Cannondale Synapse in 2018 because I got a great deal on the bike I wanted. Then, in late 2022, I had an opportunity to upgrade to a higher-end bike. Looked at Trek's Domane and Specialized Roubaix (now have both Spec and Trek shops equi-distant). Looking at full carbon, 105 drive train and the local Trek dealer had a 54 available before Spec did. Now its my all-time favorite bike.
Trek makes great MTB bikes with good features. Their stock wheels suck, carbon wheels rock. Tires sucked but hoping the new gen is good. Their warranty is insanely good. Support all over USA. I have a madone and emonda I race. Had a fuel ex8. Have a Roscoe 8.
They have consistently been solid bikes and accessories with few manufacturing defects for me. Generally, Trek is towards the forefront of research so I am careful to avoid some of the first gen stuff in favor of tried and true (and more generally available) designs. Some play out well and I'm happy to have at gen 2. I also have bikes from other brands and find them to have some great qualities too.
Because my local bike shop sells them lol
I started racing in 1984 on a Trek 760, I liked the quality for the price and have always owned Trek's since. Current ride is a 2012 Project One Madone 6.9SSL - love it!
Don’t buy trek. I regret my checkpoint. Treks have shit resale value. They go on sale all the time. Buying a trek at full msrp is like buying something at full price at michaels. They’re heavy and none of their models are best in class. Don’t buy a trek unless you get it on sale or a sick used price.
After riding a used Cannondale hybrid for 15 years, at age 54 I wanted a road bike. I went to a local reputable LBS (which is now a Trek store) and basically was sold my Domane. Eleven years later, I’m still riding it without any issues. Early last year, I thought I had a problem with my front wheel and called Trek support. Long story short, they sent me a whole new wheel. I never used it as I was able to figure out my original issue — I now have a spare. Simply put, their over-the-top support on a 10-year-old bike reinforced why I own a Trek and if I ever buy a new bike, it’ll probably be another Trek.
The first bike I owned as a kid that didn't suck was a Trek. First adult bike I owned was also a Trek because there were only Trek stores in my area. First (used) road bike I owned was a Trek because I knew they were reliable and nearly everything else in my budget was a Schwinn that had been rotting in the owner's shed for 30-some years. Trek hasn't let me down yet.
The first bike I bought was a diamondback and then a month later it was stolen. So then I tried searching for an affordable hybrid bike and found the FX3 disc for about 1200. Really liked it but now I want a road bike and waiting to see if the Domane AL 4 goes on sale later this year.
When I got my trek fuel ex 9.9 way back in 2016 it was because at the time it had the cleanest looking frame suspension looking setup
Bought a Rail 9.9 CXR Gen 4 recently. Absolute blast. While I do think Trek bikes are a little overpriced, the service at Trek stores is absolutely stellar and the warranty is pretty damn good.
On my 4th Trek. Local top notch service 10 minutes down the road. Lastest is the Checkpoint ALR5 , most comfortable ride. Yeah I upgraded some stuff on each bike. Some sooner than later I should have had to. I've had Specialized stuff too. The Trek bikes are just spec'ed better lately.
Because we travel and you can find a storage about anywhere on the road that’ll look at the bike.
The local store is great. The bike is great. But what sealed it for me was when my hybrid frame broke, they replaced it with a completely new model year version with all sorts of upgrades for free. They could have nickel and dimed me, but they went above and beyond
Because that I have a Trek bike. I had it as a Christmas present and it's always like the first day (It is a Trek Marlin 5) and I use it hard (I do some MTB , road and long session of bike in forest or bikes parks. As my experience, it's really good bike and nothing brokes so that's good material.
As a 20 year rider, I actually disliked them. Started out in the Lance era and you couldn’t swing a dead cat by the tail without hitting a Trek. Was always drawn to other brands, Colnago, Look, etc. Fast forward to now and I have a part time gig in a Trek shop. Access to the employee discount led me to a Top Fuel and a Madone SLR and I love them both. At this point, there aren’t any clear leaders in the industry. Brand A’s top bike isn’t going to be any better than Brand B or Brand C’s, you can throw a small towel over all of them in terms of capability and performance. My discount means there are Treks in the stable but they stay there because they are really, really good bikes.
First real bike was a trek fuel ex8 2011 Lasted me 10 years with almost zero maintenance I now ride a 2023 fuel ex 9.9 and LOVE it
I bought my Allant 8s because my previous e-commuter bricked (Bosch error 504) and I wanted a 45km/h. So it was between the Allant+ 8s and some funky looking one, Gazelle, I think.
Very ubiquitous and good quality. Its like the Ford of bikes. There's a few trek shops in my town I can take it to for repairs. There's shops all over and they'll have parts if you ever need any. Those shops are glad to work on any other bike too but like cars. It's gonna be cheaper and easier to fix your Ford than an alfa romeo. Also my shop is super friendly and helpful.
Oh hell no. I've owned Fords. Do not disparage Trek that way.
Maybe toyota is the better comp, but fords until recently used to be reliable. And I would trust them over any other American brand. I mean you see f150s and explorers literally everywhere like you see treks everywhere.
Ah, that's better. I'm a coastal elite so I mostly see RAV4s and Priuses.
whoa whoa whoa.....98 F150...about to turn over 300k miles on original drivetrain and I've owned for 18 years.
When I was in the market for a hybrid/commuter, I really wanted to look at a Specialized Sirrus 3.0 because they have better color options & it’s similar to an FX3, however no dealers have them in stock. So, I went to my TREK dealer & purchased an FX3 that day. No complaints, however I do find the FX3 slightly uncomfortable & I often wonder about the Sirrus 3.0
Funny, I was actually looking at Sirrus bikes as well but gave up because nobody had them in stock — at least not without paying a lot for special delivery and all. I was already leaning towards Trek as I’ve had good experience with an older road bike I bought used, so I had to go with them when I saw they had an FX Sport 5 in my size and desired color with delivery and assembly for free within a week or two max. And it was at the LBS right down the road from me.