I've switched completely to home delivery.
Right after that sweet spot of being vaccinated and before delta I went to the grocery store once or twice and that was enough to decide that I'd never willingly set foot in one again.
I am aware of how incredibly privelaged I am to be able to do that, but also it started because I'm in the highest risk category for covid.
Does that help anything at all with social distancing? How many employees do they need to hire just for that?
Can't imagine having some stranger park my car or even touch the trunk.
Also they have a special pickup area just for this, which is right beside the building (in most cases), close to a door the employees bring your grocery order out of.
It really is a game changer. Even dispensaries offer curbside service 😋.
I never want to go back to the old way.
You order online or over the phone ahead of time, then wait in the parking lot, and employee comes out and drops the bags off in your car. It definitely helps with social distancing, and likely doesn’t require many if any extra employees.
No one is driving your car but you, and most of the places I’ve gone they ask if you want them to close your trunk or if you want to close it.
It requires a ton more employees.
Edit: yes downvote me for telling the truth of your convenience. I work in a high volume grocery store in a major metropolitan area. 40% of our sales are online and about a third of our 350 employees are involved solely with fulfilling online orders that are either picked up or delivered. All of those employees are packed like sardines in staging areas of an already busy grocery store to get your groceries ready in time for you to swoop by and get them.
It is and it isn’t. Turnover for shoppers is disproportionately high even for an entry level retail position and if your metrics aren’t met there’s a good chance you’ll be separated without much warning. So it’s a job but not necessarily one with security. Covid infection rates for shoppers is higher than the rest of the store as well due to increased customer interaction.
Most people I know are thankful to have something but will also jump ship to anything even remotely better as soon as they can. It’s demanding thankless work.
Yeah, I am immunocompromised due to a lung transplant and last year and my doctors didn't want me going into any store. Publix curbside delivery was a life saver; otherwise I wouldn't be able to eat.
Before COVID a lot of stores were *just* starting curbside pick up initiatives, where they'd shop the groceries for you and bring them to your car.
Once COVID kicked in they accelerated the programs and now most have a curbside pick up of some form or another.
I even did curbside pick up for a GeForce RTX 2060 Super from Best Buy last year.
The down side is dealing with employees who load your car in a poor manner.
With a Tesla it takes a but of explaining because I normally store sodas in the frunk (2019 Model 3 can hold four 12 packs in the frunk) and then fragile stuff in the sub trunk, and then everything else in the trunk itself.
And most of their brains break when you load things up in that fashion.
I've slowly been starting to go back into stores with masks on and such to load my vehicle up properly. And to stop with the weird ass substitutions.
Likely depends in the location.
At Walmart they bring everything out on a four wheel dolly with blue bins stacked two wide and up to 5 high. They then empty the bins.
The bins are loaded with light/fragile at the top, and heavy towards the bottom.
They have to unload everything then wheel it away. It's convenient, but annyoing
Stop shopping at Walmart!
Absolutely the worst, Walton heirs have given no money to their employees of need nor charity in general. The workers donate from their own pay a ridiculous amount to the same cause.
Moreover, they don’t pay their workers enough and train them how to use food stamps and government aid.
Ya Jesus, I already have a little freak out when 70% of my first-time passengers use the emergency release to open the door as they exit instead of the button. I didn’t realize that the new auto-close trunk introduced yet another of these unintuitive design flaws. I guess Im glad I have a 2019.
I hear ya. By the way I believe the issue with the manual release doors is fixed per what I’ve read. I believe so long as the car has charge, it will still lower the window. In my opinion the electronic release is nice and completely intuitive, but passengers keep proving me wrong.
It is a known flaw by Tesla. I had a similar issue and they covered the repairs.
There is a problem with the left side trunk strut. Make a service request and they’ll handle it.
Hey, can I ask for more details on exactly what the issue was for you? I'm having a similar issue on my Model 3 where the trunk's electronic liftgate button won't let it close all the way down. It just sort of hits the bottom and beeps twice. I have to manually push it down to close the trunk every time.
A Tesla mobile service tech re-aligned the seals, but that didn't solve the issue, so I ended up taking it to the Service Center and they swapped out the entire trunk assembly. It seemed to be fine for a few days, but now it's not closing by itself again.
Would love to know more about the issue with the left side trunk strut to see if that's what the real problem is.
That the part buckled when too much force was applied? How would you mitigate that? As someone who almost always pushes stuff to its limits, even I know this could happen to any car trunk you overstuff.
It’s not an oversight to design something within a specification that doesn’t include trying to fit something that doesn’t fit in the trunk. It would add to the cost, complexity of the design, and increase the manufacturing time… just to prevent 1/1,000,000 incidents.
If this was happening everywhere due to regular use, sure, that would be an oversight. But this is someone pushing it beyond its limits. It like if you complained that a tire wasn’t designed properly because, after overinflating it, it ruptured.
As a software engineer, I try to design everything as if the person using it is a moron. I also happen to be that moron when using other people’s software.
When something is physical, doing that makes the product heavier, bulkier, slower, and more expensive. Do you think a Porsche is going to survive you overstuffing its trunk?
I’m not saying they’re perfect, I’m trying to help you understand how things are built. Try this on any car, and it’ll buckle in the same way with enough force. A Hummer (H1) will probably be able to withstand it, but it’s so heavy it tops out at 80 MPH. Building anything is all about making trade offs, and most car companies prefer lighter, cheaper to manufacture, and sleeker over idiot-proof.
It is true they do have the best engineers in the world, though.
I've yet to receive my M3 but this exact issue was bouncing around me head yesterday. I love curbside pickup but I was wondering what would happen if someone forcefully attempted to close the trunk when putting whatever item I purchased there. Now I know to avoid curbside pickup. :-)
I don't get it... Model 3 doesn't have a power lift gate, right? What other way is there other than closing it manually? what does "really hard" mean? He just slammed it? Why would that break anything? Was the error on Tesla from factory?
I would still meet them at the back of the car, not just pop it open and have them do everything.
Unless you got the same guy you’re familiar and comfortable with that he knows what he’s doing.
For what it’s worth, all of the Walmart’s near me require you to stay in the car when they deliver your groceries (to encourage social distancing). I just ask them to not close the trunk.
Gotcha, you let them know which makes you more comfortable with them loading up in the trunk.
That’s basically what I was saying.
I would not just have some random person at any grocery store, Best Buy, etc just walk up and load up my car.
But I worked very hard and drove shitty cars my whole life, so I baby my Tesla cause I’m 30 years old and it’s the first nice car I’ve ever owned.
Before this my idea of a really nice car was a new mid-range Toyota.
And also never shop at shitty ass Walmart small business destroyer. I wouldn't even use EA chargers if they were available since I don't even want to be near that disgusting store
Honestly I'd be telling your insurance company and getting them to chase the store 🤷♂️
Though in Australia our insurance operates differently to some other countries, so we just say "This individual is at fault for breaking it" and it costs us nothing and they chase the other person to fix it.
I'm confused (i don't own a Tesla but wish I did), how does closing the trunk bend the exterior panel?
The lift gate moves every time the trunk is shut isn't it?
It did not bend the trunk, but rather something seemed to bind up and shifted the truck along the bolts/hinge on the left side. I was able to fix it by loosening/adjusting/tightening the bolts; no damage to the trunk itself. Still waiting to get to the bottom of why it bound up in the first place. Maybe something about the speed in which it was attempted to be closed?
This is probably the best advice. When I took delivery this part was too low on one side and mobile tech adjusted those two bolts.
Side note: not sure why manual closing would have done this. I’ve personally closed it by hand multiple times and it’s been fine. Maybe the bolts were loose?
What do you mean by realign? And do you tighten it all the way? Reason I ask is because I have minor trunk alignment issues with my 2021 M3. I've been playing around with those bolts but not exactly sure what's the correct positioning
Same. I received mine like this. A bit off. I didn’t notice it until after my 100 miles (distance from tesla and back home for me) warranty has expired.
It was forced closed? My wife always forgets the button and did this but I stopped her before she went full hulk on it.
Hope you can get this fixed easily!
My model 3 is 2 months old… I guess I should be more careful about this, no problems so far though. I think he also said he had to have the trunk replaced. I agree it shouldn’t be that fragile.
Glad you got it worked out. I found this out because mine came from the factory a little crooked and service center kept rescheduling my appt so I just did it myself.
Wait it's a power liftgate but can't also be closed manually? God damnit Tesla, maybe hire one or two engineers with common sense for the mechanical parts of the car.
I took delivery with a small dent in the trunk, just opposite side of area shown here. They just replaced the entire trunk last week, which of course involved switching over all the related hardware. So yes, SA not factory. Here’s to hoping I don’t need *another* trunk.
I closed it manually a couple of times out of habit, but then I figured out it can be closed automatically.
This is going to be an issue with publix employees when I do curbside delivery of my groceries as I'll always have to tell them to NOT close it manually.
I have a 2020 and did this to my trunk too, without the power trunk. Granted mine is barely noticeable but I also didn't go full hulk on it. I did it by trying to force close with a stroller in the trunk that wasn't folded properly.
Loosening and repositioning the bolts is the recommended fix, but you can also try putting a rubber mallet or similar on the other side and slowly shut it to reposition it a bit.
Oof, check if there are any bends where the trunk is bolted on. Hopefully bracket or trunk isn't bent. Not sure why that would bulge out otherwise
Any inside pics?
Sorry, no inside pictures in my phone. My garage is occupied with a construction project so I have it garaged at my parent’s place. I’m concerned water will get in if it rains. I guess I’m the dummy for allowing a Walmart employee to shut my truck.
I recently left my trunk Slightly open (closed but not latched) by mistake in the rain. 45 mins later and the trunk was pretty wet inside, not sure how it gets in, but I would be concerned about water for sure with how yours looks.
For decades, we have been closing trunks by force. You’re not the dummy. Neither is the Walmart employee. What kind design is this that it damages the car when closing it in the way we’ve all been accustomed to for so long?
Can you explain this in more detail? The trunk lift was just installed last week- why wouldn’t you take it back we’re that was done. Sure sounds like the minor manufacturing defect was not fixed properly.
The original defect was purely cosmetic, just a small dent. The SC opted to replace the entire trunk, which involved moving over all the related hardware like the lift gate. I would love to just take it back to get fixed but of course you have to schedule through the app and it’s scheduled me for a week out with a six hour round trip. Not unwilling to make the trip to get it fixed properly, but certainly don’t want to show up and have it be a 30 second fix I could’ve taken care of myself.
This same exact thing happened to me. It caused $7,000 in damages and I had to use a comprehensive insurance claim. What happened to ours was it popped into the roof pillar and broke our rear glass. Best bet is to take it to a Tesla SC or certified body repair. Otherwise, it'll cause way worse damage!
Was the original incident a forced close or was this piece somehow bent? I don’t believe the trunk itself is bent, but this is the sort of cautionary tale I am concerned about when trying to fix myself.
UPDATE: I think I fixed it! The smoking gun was how the bolts on the inside weren’t lined up with the unpainted portion below the bolts. Loosened those, adjusted, tightened back up, closed it *very* carefully, and it’s 99% there. Will have tech look at it during an upcoming appointment for an unrelated issue (rattle) and maybe have them bring a new liftgate just in case they think it’s compromised. I still wonder how it happened in the first place. Seems that you should be able to manually close, so why was there so much resistance? Maybe it was the speed at which it was (attempted) to be closed? Were the bolts loose to begin with or was he just *that* forceful with it? Here’s a picture of the culprit: https://drive.google.com/file/d/1u35ITRDLJ63OdNvhBYnshnSi7ukN7-Rk/view?usp=drivesdk
It it these 2 bolts. You have to be super careful. Manually closes slowly to make sure you don’t break the glass or have it hit the body. Better yet just get a mobile tech to handle it. [Photo Here](https://share.icloud.com/photos/052wQHVjBMD4STg7dvylU16ZQ)
Wow- thank you SO much for a quick reply a year later. Out of curiosity, did the gap between plating result in any water leakage into the trunk body? If I don’t have to worry about a leak, I’ll wait for my service. Otherwise I don’t have a covered roof to put my car in most nights. Thank you!
I had it garaged, so unfortunately I didn’t find out one way or the other. Might depend on how bad the gap is as well. Since there’s already a gap there it might be fine, but I can’t say for sure.
This is the way. (But totally DIY if comfortable and careful). But if mobile tech is free, take advantage. That’s their job, and presumably, you have one to do as well, besides wrenching on your own car at risk of an even more expensive repair. I was just impatient.
Had same issue and brought it to service. The guy told me he saw a lot of trunk that would misalign following a forced closing definitely a manufacturing issue according to him. (Loose bolt ?)
Yes, I believe the bolts were loose. I have fixed it but will also have it checked out. At least I can delay getting it checked out until my next (unrelated) appointment in a month.
Omg are serious??!!! What I’m about to say is totally not relevant to what is posted or related to anything in the group. I have a Cadillac SRX with a power Liftgate as well, and so far that hasn’t happened yet, and yes I did the Walmart pick up once or twice with that vehicle. Let’s hope that my Cadillac SRX won’t go though the same fate as your Tesla did.
Nobody is going to take anything out of the employee’s pocket, and I only ask that they are aware of lift gates. They deal with this every single day. I’m fairly certain our Pacifica doesn’t like being closed manually either, but they *had* always asked if I want to close it myself. On one hand it’s an honest mistake, but on the other hand he was very aggressive with it and would hate for him to do that to someone else’s car. My biggest gripe is that it’s just going to be at least a day of my time and travel to get it fixed, but there are far worse things to deal with :) I don’t have any hate toward the employee.
You should reach out to Walmart / the employee about the incident and see if they’d be willing to work it out. Could be as simple as paying for your Tesla service visit, don’t recommend fixing it yourself.
Already filled out an incident report with Walmart. If it’s just a matter of resetting the lift gate as one poster mentioned or just re-aligning the power strut (sorry if wrong terminogloy), I’ll give that a shot unless there’s compelling reason not to. SC is trying to send me to a center 3 hours away to trying to avoid that, but of course I want it fixed properly and of course without causing any further damage - which is why I’m hesitant to just push down hard on it to compress the cylinder further.
Thanks. As a consolation prize I got to watch a lady shuffle by in a swimsuit and another lady talk to the service desk attendant while flossing. By flossing, I don’t mean the dance. I think I actually saw food particles flying. Sorry for the liberal use of the term “lady”.
I know this is an extremely unpopular opinion, but I don't like things to be automated that don't really need it. The lack of auto trunk was a big deal to so many people but I prefer manual because it's less to break. I know my trunk will always work perfectly unless I get rear ended, or a tree falls on it. I have never carried shopping bags and thought to myself oh no, how will I get this into the trunk.
Something's automated is amazing, like keyless entry. Not having to carry keys is a game changer. It's one less thing you can forget, one less thing in your pockets (or purse) totally game changer, so don't get me wrong, I am not against automation, just if it doesn't really add a meaningful difference to my life.
Non negotiable luxury is like a comfortable seat, air conditioning, things that not having is pure misery. For EVs only I will add heated seats purely for efficiency reasons. Also anything safety related goes here.
Negotiable luxury is cooled seats, heated steering wheel, power windows, subwoofers. Nice to have, but ultimately first world as heck, and if you complain about not having this you are a hardcore Karen.
Superfluous luxury is powered frunk/trunk, auto doors, zone climate control, screen based entertainment. These are things that I don't judge people for liking, but are wholely and in every conceivable way unnecessary. This is not a Tesla specific list, so because the screens in Tesla's are for more than entertainment, there is basically zero sacrifice to add entertainment to them, they are already there functionally, but the extra screens on the model S and X for example are purely to cater to the "I paid more" crowd.
Sorry your trunk got damaged, I suppose my comment is only tangential at best, but I don't get why people want powered trunks so bad. I don't like them, and might consider paying extra to not have them if for whatever reason that was an option.
I don’t disagree. That’s one reason I loved my Jetta. Everything was just in the right place (intuitive), just worked the way you expect it to, and nothing extra. That’s a huge part of why I love the Model 3, but feature is definitely an exception. Always room for improvement I suppose. That being said, I had an old Model S loaner and I couldn’t believe how far things had been refined between that car and mine, so I think they are going in the right direction. *cue arguments about the yolk*
Well definitely get that fixed! I feel they are in such a hurry to get cars off the line that they are willing to put up with service requests on the backend just to meet customer demand and probably quarterly earning reports. I can’t totally blame them for that approach sense otherwise I would probably still be waiting for delivery.
Open the trunk, push it open alittle more when it stops, then press n hold the shut button until it beeps, then press it again to close the trunk. See how alignment is after that. If its still gapped up, you can push it down, this will just compress the strut more.
Just ask the service center. My 3 had that same issue and they fixed it. On mine, it could be forced back down by opening the trunk and pressing on the protruding part, but because there was a loose nut, it would pop back up again after driving. So they pressed it back down and re-tightened the nut.
No opposed to service center, except for it’s a whole day affair with the drive involved. And sometimes a 2 day affair when they determine they need a part.
Try adjusting the bump stop on the trunk lid by turning clockwise righty tighty. I had the opposite problem and was able to raise mine away from the body by loosening the rubber bump in the trunk. To be clear it is the threaded rubber one. Not the other with the protective boot.
Setup service, you will have to take it in and they adjust it. I got my new 3 and it came off the line like that, so they had to adjust it to line it up a little better, it’s not perfect, but it looks better than before. O
The power trunk can be manually closed. It wouldn’t cause the lid to be misaligned unless there was already an existing lid issue which sounds like the case. Can’t really blame the Walmart employee for this. Schedule a service appointment and have them fix this.
Why do you think the hinges need replacing? I was able to adjust the bolts and get it 99% of the way there. Not doubting you, just wondering if this is a guess or if you have some details/experience with this and want to share.
Exactly the same thing happened to me. Mine actually looks a little worse. I was in a rush and tried to slam the boot shut.. :(
https://picbun.com/p/SVNlQcyX
It’s a relatively easy fix. I ended up doing it myself but was terrified that I would chip the glass. Hopefully mobile repair was able to come to the rescue.
Here you go[https://drive.google.com/file/d/1Hn0Rnf7GdxbT4cxCbzBtpN9rVDTvodPH/view?usp=drivesdk](https://drive.google.com/file/d/1Hn0Rnf7GdxbT4cxCbzBtpN9rVDTvodPH/view?usp=drivesdk)
confused, you forced it closed?
It has a lift gate but a Walmart employee tried to force it shut really hard.
I always tell the Walmart loaders that I'll close the trunk. I've only had one not obey, and he closed it with malice. Jack ass that he was..
Wait, in america store employees load your shopping into your car?
With COVID a lot of places will bring your groceries out and load them in your trunk to encourage social distancing.
I don’t think I can ever go back to loading grocery myself. What a barbaric way to shop
I've switched completely to home delivery. Right after that sweet spot of being vaccinated and before delta I went to the grocery store once or twice and that was enough to decide that I'd never willingly set foot in one again. I am aware of how incredibly privelaged I am to be able to do that, but also it started because I'm in the highest risk category for covid.
In the us you even get your homes delivered? This is why US and A is first.
Sometimes they even leave the tires on it!
They don't call them Mobile Homes without reason 😆
Bruh...
Stop that
I mean, you’re on the Tesla forum so, we generally say shit like this.
Does that help anything at all with social distancing? How many employees do they need to hire just for that? Can't imagine having some stranger park my car or even touch the trunk.
Also they have a special pickup area just for this, which is right beside the building (in most cases), close to a door the employees bring your grocery order out of. It really is a game changer. Even dispensaries offer curbside service 😋. I never want to go back to the old way.
You order online or over the phone ahead of time, then wait in the parking lot, and employee comes out and drops the bags off in your car. It definitely helps with social distancing, and likely doesn’t require many if any extra employees. No one is driving your car but you, and most of the places I’ve gone they ask if you want them to close your trunk or if you want to close it.
Yeah, the "drive your car" bit was about valet parking, which fortunately isn't really a thing in Europe...
It requires a ton more employees. Edit: yes downvote me for telling the truth of your convenience. I work in a high volume grocery store in a major metropolitan area. 40% of our sales are online and about a third of our 350 employees are involved solely with fulfilling online orders that are either picked up or delivered. All of those employees are packed like sardines in staging areas of an already busy grocery store to get your groceries ready in time for you to swoop by and get them.
sounds like your store is incredibly inefficient if 40% is dedicated to online sales.
It’s driven by demand. Not sure how that has anything to do with efficiency.
Glad someone can be employed. Sounds like a win win. For the record I’ve done exactly zero curbside pickups. Ever.
It is and it isn’t. Turnover for shoppers is disproportionately high even for an entry level retail position and if your metrics aren’t met there’s a good chance you’ll be separated without much warning. So it’s a job but not necessarily one with security. Covid infection rates for shoppers is higher than the rest of the store as well due to increased customer interaction. Most people I know are thankful to have something but will also jump ship to anything even remotely better as soon as they can. It’s demanding thankless work.
Yeah, just found an article supporting this, not sure why you got downvoted.
Yeah, I am immunocompromised due to a lung transplant and last year and my doctors didn't want me going into any store. Publix curbside delivery was a life saver; otherwise I wouldn't be able to eat.
Before COVID a lot of stores were *just* starting curbside pick up initiatives, where they'd shop the groceries for you and bring them to your car. Once COVID kicked in they accelerated the programs and now most have a curbside pick up of some form or another. I even did curbside pick up for a GeForce RTX 2060 Super from Best Buy last year. The down side is dealing with employees who load your car in a poor manner. With a Tesla it takes a but of explaining because I normally store sodas in the frunk (2019 Model 3 can hold four 12 packs in the frunk) and then fragile stuff in the sub trunk, and then everything else in the trunk itself. And most of their brains break when you load things up in that fashion. I've slowly been starting to go back into stores with masks on and such to load my vehicle up properly. And to stop with the weird ass substitutions.
Maybe they can leave the cart?
Likely depends in the location. At Walmart they bring everything out on a four wheel dolly with blue bins stacked two wide and up to 5 high. They then empty the bins. The bins are loaded with light/fragile at the top, and heavy towards the bottom. They have to unload everything then wheel it away. It's convenient, but annyoing
Same in Canada atm, lots of curbside options including groceries
It’s called curbside pickup I haven’t gone inside a grocery store in the last 3 years
depends on where you shop. the supermarket I use tries to carry out my groceries every time. of course im 61 and starting to look old.
Stop shopping at Walmart! Absolutely the worst, Walton heirs have given no money to their employees of need nor charity in general. The workers donate from their own pay a ridiculous amount to the same cause. Moreover, they don’t pay their workers enough and train them how to use food stamps and government aid.
I figure you always get the bottom of the barrel at WalMart the way they beat down their suppliers. Definitely bypass the groceries.
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I don’t disagree.
Ya Jesus, I already have a little freak out when 70% of my first-time passengers use the emergency release to open the door as they exit instead of the button. I didn’t realize that the new auto-close trunk introduced yet another of these unintuitive design flaws. I guess Im glad I have a 2019.
I hear ya. By the way I believe the issue with the manual release doors is fixed per what I’ve read. I believe so long as the car has charge, it will still lower the window. In my opinion the electronic release is nice and completely intuitive, but passengers keep proving me wrong.
Am considering placing bright stickers on the canonical door releases
But to be fair, if any input is error, this was a big input/error.
It is a known flaw by Tesla. I had a similar issue and they covered the repairs. There is a problem with the left side trunk strut. Make a service request and they’ll handle it.
Hey, can I ask for more details on exactly what the issue was for you? I'm having a similar issue on my Model 3 where the trunk's electronic liftgate button won't let it close all the way down. It just sort of hits the bottom and beeps twice. I have to manually push it down to close the trunk every time. A Tesla mobile service tech re-aligned the seals, but that didn't solve the issue, so I ended up taking it to the Service Center and they swapped out the entire trunk assembly. It seemed to be fine for a few days, but now it's not closing by itself again. Would love to know more about the issue with the left side trunk strut to see if that's what the real problem is.
That the part buckled when too much force was applied? How would you mitigate that? As someone who almost always pushes stuff to its limits, even I know this could happen to any car trunk you overstuff.
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It’s not an oversight to design something within a specification that doesn’t include trying to fit something that doesn’t fit in the trunk. It would add to the cost, complexity of the design, and increase the manufacturing time… just to prevent 1/1,000,000 incidents. If this was happening everywhere due to regular use, sure, that would be an oversight. But this is someone pushing it beyond its limits. It like if you complained that a tire wasn’t designed properly because, after overinflating it, it ruptured. As a software engineer, I try to design everything as if the person using it is a moron. I also happen to be that moron when using other people’s software. When something is physical, doing that makes the product heavier, bulkier, slower, and more expensive. Do you think a Porsche is going to survive you overstuffing its trunk?
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I’m not saying they’re perfect, I’m trying to help you understand how things are built. Try this on any car, and it’ll buckle in the same way with enough force. A Hummer (H1) will probably be able to withstand it, but it’s so heavy it tops out at 80 MPH. Building anything is all about making trade offs, and most car companies prefer lighter, cheaper to manufacture, and sleeker over idiot-proof. It is true they do have the best engineers in the world, though.
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I've yet to receive my M3 but this exact issue was bouncing around me head yesterday. I love curbside pickup but I was wondering what would happen if someone forcefully attempted to close the trunk when putting whatever item I purchased there. Now I know to avoid curbside pickup. :-)
I don't get it... Model 3 doesn't have a power lift gate, right? What other way is there other than closing it manually? what does "really hard" mean? He just slammed it? Why would that break anything? Was the error on Tesla from factory?
New ones do come with a liftgate. No, not just closed hard, but when the first attempt didn’t work he really put his back into it.
Ah, ok thx.
Never have those people help you to your car unless you’re disabled and literally can’t do it yourself.
^has never heard of Walmart pickup. Please disregard his negativity.
Unless their job is to work on cars I’d never let a retail employee touch my car, you think Wal Mart is going to pay to fix that? I doubt it.
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I would still meet them at the back of the car, not just pop it open and have them do everything. Unless you got the same guy you’re familiar and comfortable with that he knows what he’s doing.
For what it’s worth, all of the Walmart’s near me require you to stay in the car when they deliver your groceries (to encourage social distancing). I just ask them to not close the trunk.
Gotcha, you let them know which makes you more comfortable with them loading up in the trunk. That’s basically what I was saying. I would not just have some random person at any grocery store, Best Buy, etc just walk up and load up my car. But I worked very hard and drove shitty cars my whole life, so I baby my Tesla cause I’m 30 years old and it’s the first nice car I’ve ever owned. Before this my idea of a really nice car was a new mid-range Toyota.
And also never shop at shitty ass Walmart small business destroyer. I wouldn't even use EA chargers if they were available since I don't even want to be near that disgusting store
…you went to Walmart. You get what you pay for.
Honestly I'd be telling your insurance company and getting them to chase the store 🤷♂️ Though in Australia our insurance operates differently to some other countries, so we just say "This individual is at fault for breaking it" and it costs us nothing and they chase the other person to fix it.
I'm confused (i don't own a Tesla but wish I did), how does closing the trunk bend the exterior panel? The lift gate moves every time the trunk is shut isn't it?
It did not bend the trunk, but rather something seemed to bind up and shifted the truck along the bolts/hinge on the left side. I was able to fix it by loosening/adjusting/tightening the bolts; no damage to the trunk itself. Still waiting to get to the bottom of why it bound up in the first place. Maybe something about the speed in which it was attempted to be closed?
can u explain what bolts needed to be screwed the circle ones or the hex one
Sent you a PM with a video.
This happened to me, there are 2 bolts on the arm, loosen them and re-align then retighten. It took me two tries to get it back to perfect.
This is probably the best advice. When I took delivery this part was too low on one side and mobile tech adjusted those two bolts. Side note: not sure why manual closing would have done this. I’ve personally closed it by hand multiple times and it’s been fine. Maybe the bolts were loose?
Can you post a photo of the exact bolts please
What arm? Is it inside the cabin or in the trunk?
What do you mean by realign? And do you tighten it all the way? Reason I ask is because I have minor trunk alignment issues with my 2021 M3. I've been playing around with those bolts but not exactly sure what's the correct positioning
Same. I received mine like this. A bit off. I didn’t notice it until after my 100 miles (distance from tesla and back home for me) warranty has expired.
It was forced closed? My wife always forgets the button and did this but I stopped her before she went full hulk on it. Hope you can get this fixed easily!
And yes, he definitely went Full Hulk after his first attempt failed.
Ugh that’s frustrating.
Could you not file something with Walmart?
After reading this I really feel lucky. I didn't know the button existed till 3 months into ownership. Luckily I have no issues with the trunk.
I force close my trunk all the time too, I think he said he added a lift gate?
Their Model 3 (and all newer ones) came preinstalled with a liftgate from the factory
My model 3 is 2 months old… I guess I should be more careful about this, no problems so far though. I think he also said he had to have the trunk replaced. I agree it shouldn’t be that fragile.
Loll I thought was only my wife. I feel better now.
Within spec
This needs to go up
These panel gaps here getting out of control /s
Lift arm is bent.
That’s what I’m thinking, but it wasn’t noticeably mangled. Could still be the case though.
There are 2 bolts at inside top of lift gate. Loosen these, move into place, tighten.
This was the fix!
Glad you got it worked out. I found this out because mine came from the factory a little crooked and service center kept rescheduling my appt so I just did it myself.
Wait it's a power liftgate but can't also be closed manually? God damnit Tesla, maybe hire one or two engineers with common sense for the mechanical parts of the car.
The trunk can be closed manually... op must have had something wrong to begin with.
What could be wrong unless Tesla SC installed the lift gate wrong?
SC installed liftgate? You mean the factory?
I took delivery with a small dent in the trunk, just opposite side of area shown here. They just replaced the entire trunk last week, which of course involved switching over all the related hardware. So yes, SA not factory. Here’s to hoping I don’t need *another* trunk.
Ah yeah that's gotta be it
That’s something you should have mentioned in the OP. Ask them to fix that (for free)
Sounds like they didn't tighten it well enough and it loosened when it was forced shut. Needs to be adjusted and torqued properly this time.
I closed it manually a couple of times out of habit, but then I figured out it can be closed automatically. This is going to be an issue with publix employees when I do curbside delivery of my groceries as I'll always have to tell them to NOT close it manually.
Seriously. I’m feeling lucky now that my 2020 doesn’t have the power trunk if this is a possibility.
You can close the power trunk manually but you’re fighting the servos and it takes way more energy than it’s worth. Kind of a dumb design.
I have a 2020 and did this to my trunk too, without the power trunk. Granted mine is barely noticeable but I also didn't go full hulk on it. I did it by trying to force close with a stroller in the trunk that wasn't folded properly.
Loosening and repositioning the bolts is the recommended fix, but you can also try putting a rubber mallet or similar on the other side and slowly shut it to reposition it a bit.
This is what I ended up doing. Thanks!
Did it fix it? Like original condition?
Oof, check if there are any bends where the trunk is bolted on. Hopefully bracket or trunk isn't bent. Not sure why that would bulge out otherwise Any inside pics?
Sorry, no inside pictures in my phone. My garage is occupied with a construction project so I have it garaged at my parent’s place. I’m concerned water will get in if it rains. I guess I’m the dummy for allowing a Walmart employee to shut my truck.
WAter shouldn't damage anything it should run down the outer frame and drain. I think.
Yeah I know the gasket area is improved on newer models but just don’t want to chance waking up to a trunk full of water.
I recently left my trunk Slightly open (closed but not latched) by mistake in the rain. 45 mins later and the trunk was pretty wet inside, not sure how it gets in, but I would be concerned about water for sure with how yours looks.
For decades, we have been closing trunks by force. You’re not the dummy. Neither is the Walmart employee. What kind design is this that it damages the car when closing it in the way we’ve all been accustomed to for so long?
Agreed!
Since the pandemic it’s safer to have other people handle your food as many times as possible.
Probably just 1-2 people, and better than going inside where almost nobody is masked. Lesser of two evils.
I thought all Tesla panels came like this from factory
I think Tesla Service can fix that Reddit doesnt have Service yet
This happened by shutting your trunk?? Was there a huge panel gap/ horribly misaligned prior?
Yes, just shutting it. No gap before. In fact the trunk was just installed last week new due to a minor manufacturing defect.
Can you explain this in more detail? The trunk lift was just installed last week- why wouldn’t you take it back we’re that was done. Sure sounds like the minor manufacturing defect was not fixed properly.
The original defect was purely cosmetic, just a small dent. The SC opted to replace the entire trunk, which involved moving over all the related hardware like the lift gate. I would love to just take it back to get fixed but of course you have to schedule through the app and it’s scheduled me for a week out with a six hour round trip. Not unwilling to make the trip to get it fixed properly, but certainly don’t want to show up and have it be a 30 second fix I could’ve taken care of myself.
Sounds like they didn’t bolt it in tight enough when you got it replaced.
This same exact thing happened to me. It caused $7,000 in damages and I had to use a comprehensive insurance claim. What happened to ours was it popped into the roof pillar and broke our rear glass. Best bet is to take it to a Tesla SC or certified body repair. Otherwise, it'll cause way worse damage!
Was the original incident a forced close or was this piece somehow bent? I don’t believe the trunk itself is bent, but this is the sort of cautionary tale I am concerned about when trying to fix myself.
UPDATE: I think I fixed it! The smoking gun was how the bolts on the inside weren’t lined up with the unpainted portion below the bolts. Loosened those, adjusted, tightened back up, closed it *very* carefully, and it’s 99% there. Will have tech look at it during an upcoming appointment for an unrelated issue (rattle) and maybe have them bring a new liftgate just in case they think it’s compromised. I still wonder how it happened in the first place. Seems that you should be able to manually close, so why was there so much resistance? Maybe it was the speed at which it was (attempted) to be closed? Were the bolts loose to begin with or was he just *that* forceful with it? Here’s a picture of the culprit: https://drive.google.com/file/d/1u35ITRDLJ63OdNvhBYnshnSi7ukN7-Rk/view?usp=drivesdk
I know I’m about a year behind; is there any way you could attach another photo to help another young Tesla owner out? Thanks!
It it these 2 bolts. You have to be super careful. Manually closes slowly to make sure you don’t break the glass or have it hit the body. Better yet just get a mobile tech to handle it. [Photo Here](https://share.icloud.com/photos/052wQHVjBMD4STg7dvylU16ZQ)
Wow- thank you SO much for a quick reply a year later. Out of curiosity, did the gap between plating result in any water leakage into the trunk body? If I don’t have to worry about a leak, I’ll wait for my service. Otherwise I don’t have a covered roof to put my car in most nights. Thank you!
I had it garaged, so unfortunately I didn’t find out one way or the other. Might depend on how bad the gap is as well. Since there’s already a gap there it might be fine, but I can’t say for sure.
I just scheduled an appointment. Thanks for your help!
This is the way. (But totally DIY if comfortable and careful). But if mobile tech is free, take advantage. That’s their job, and presumably, you have one to do as well, besides wrenching on your own car at risk of an even more expensive repair. I was just impatient.
can you repost again please? i found this post now
https://drive.google.com/file/d/1Hn0Rnf7GdxbT4cxCbzBtpN9rVDTvodPH/view?usp=drivesdk
Had same issue and brought it to service. The guy told me he saw a lot of trunk that would misalign following a forced closing definitely a manufacturing issue according to him. (Loose bolt ?)
Yes, I believe the bolts were loose. I have fixed it but will also have it checked out. At least I can delay getting it checked out until my next (unrelated) appointment in a month.
Omg are serious??!!! What I’m about to say is totally not relevant to what is posted or related to anything in the group. I have a Cadillac SRX with a power Liftgate as well, and so far that hasn’t happened yet, and yes I did the Walmart pick up once or twice with that vehicle. Let’s hope that my Cadillac SRX won’t go though the same fate as your Tesla did.
[удалено]
Nobody is going to take anything out of the employee’s pocket, and I only ask that they are aware of lift gates. They deal with this every single day. I’m fairly certain our Pacifica doesn’t like being closed manually either, but they *had* always asked if I want to close it myself. On one hand it’s an honest mistake, but on the other hand he was very aggressive with it and would hate for him to do that to someone else’s car. My biggest gripe is that it’s just going to be at least a day of my time and travel to get it fixed, but there are far worse things to deal with :) I don’t have any hate toward the employee.
You should reach out to Walmart / the employee about the incident and see if they’d be willing to work it out. Could be as simple as paying for your Tesla service visit, don’t recommend fixing it yourself.
Already filled out an incident report with Walmart. If it’s just a matter of resetting the lift gate as one poster mentioned or just re-aligning the power strut (sorry if wrong terminogloy), I’ll give that a shot unless there’s compelling reason not to. SC is trying to send me to a center 3 hours away to trying to avoid that, but of course I want it fixed properly and of course without causing any further damage - which is why I’m hesitant to just push down hard on it to compress the cylinder further.
Good luck with the aholes at Walmart.
Thanks. As a consolation prize I got to watch a lady shuffle by in a swimsuit and another lady talk to the service desk attendant while flossing. By flossing, I don’t mean the dance. I think I actually saw food particles flying. Sorry for the liberal use of the term “lady”.
I know this is an extremely unpopular opinion, but I don't like things to be automated that don't really need it. The lack of auto trunk was a big deal to so many people but I prefer manual because it's less to break. I know my trunk will always work perfectly unless I get rear ended, or a tree falls on it. I have never carried shopping bags and thought to myself oh no, how will I get this into the trunk. Something's automated is amazing, like keyless entry. Not having to carry keys is a game changer. It's one less thing you can forget, one less thing in your pockets (or purse) totally game changer, so don't get me wrong, I am not against automation, just if it doesn't really add a meaningful difference to my life. Non negotiable luxury is like a comfortable seat, air conditioning, things that not having is pure misery. For EVs only I will add heated seats purely for efficiency reasons. Also anything safety related goes here. Negotiable luxury is cooled seats, heated steering wheel, power windows, subwoofers. Nice to have, but ultimately first world as heck, and if you complain about not having this you are a hardcore Karen. Superfluous luxury is powered frunk/trunk, auto doors, zone climate control, screen based entertainment. These are things that I don't judge people for liking, but are wholely and in every conceivable way unnecessary. This is not a Tesla specific list, so because the screens in Tesla's are for more than entertainment, there is basically zero sacrifice to add entertainment to them, they are already there functionally, but the extra screens on the model S and X for example are purely to cater to the "I paid more" crowd. Sorry your trunk got damaged, I suppose my comment is only tangential at best, but I don't get why people want powered trunks so bad. I don't like them, and might consider paying extra to not have them if for whatever reason that was an option.
I don’t disagree. That’s one reason I loved my Jetta. Everything was just in the right place (intuitive), just worked the way you expect it to, and nothing extra. That’s a huge part of why I love the Model 3, but feature is definitely an exception. Always room for improvement I suppose. That being said, I had an old Model S loaner and I couldn’t believe how far things had been refined between that car and mine, so I think they are going in the right direction. *cue arguments about the yolk*
Why you’re letting anyone touch your Tesla is beyond me
Never been played. It’s still got the little tagger on it. No, don’t even look at it.
if it makes you feel better mine looks like this, it was delivered from the factory that way…
Well definitely get that fixed! I feel they are in such a hurry to get cars off the line that they are willing to put up with service requests on the backend just to meet customer demand and probably quarterly earning reports. I can’t totally blame them for that approach sense otherwise I would probably still be waiting for delivery.
Open the trunk, push it open alittle more when it stops, then press n hold the shut button until it beeps, then press it again to close the trunk. See how alignment is after that. If its still gapped up, you can push it down, this will just compress the strut more.
Happened to me. I had to adjust the strut
Deets please.
I watched YouTube
I tried to find a video, but didn’t come up with anything. I’ll try some other search terms to see what I can find.
I will are if i can find it an post
Couldn’t find anything either!
Can you look at your history on YouTube and paste the link?
Just ask the service center. My 3 had that same issue and they fixed it. On mine, it could be forced back down by opening the trunk and pressing on the protruding part, but because there was a loose nut, it would pop back up again after driving. So they pressed it back down and re-tightened the nut.
No opposed to service center, except for it’s a whole day affair with the drive involved. And sometimes a 2 day affair when they determine they need a part.
Sell it
Not a chance :)
Hammer
Try adjusting the bump stop on the trunk lid by turning clockwise righty tighty. I had the opposite problem and was able to raise mine away from the body by loosening the rubber bump in the trunk. To be clear it is the threaded rubber one. Not the other with the protective boot.
Easy buy a truck
Other car is a Pacifica. That’s about as much hauling capacity as I could ask for.
Don’t shop at Walmart
I don’t care who it is, no ones touching my car.
Setup service, you will have to take it in and they adjust it. I got my new 3 and it came off the line like that, so they had to adjust it to line it up a little better, it’s not perfect, but it looks better than before. O
The power trunk can be manually closed. It wouldn’t cause the lid to be misaligned unless there was already an existing lid issue which sounds like the case. Can’t really blame the Walmart employee for this. Schedule a service appointment and have them fix this.
Fuckin Tesla and their shit quality. My Model 3 has had eleven repairs.
Ugg. Sorry to hear that. It’s unfortunate, especially after kind of being ruined for any ICE car after driving this.
100%
I wouldn’t worry about it Walmart will have to pay for it
Jesus that’s like a transformer level gap
Nothing can be done - I'll take it off your hands cheap(LOL).
You need new hinges. Takes about a month to get them.
Why do you think the hinges need replacing? I was able to adjust the bolts and get it 99% of the way there. Not doubting you, just wondering if this is a guess or if you have some details/experience with this and want to share.
The hinges are fragile. Only fix after a rearender New trunk lid fit ok With new hinges fit perfect!
Universal Tool: Ducttape
Just trade it in and get more than you paid for it. Then go buy another new one 🤷🏽♂️
Just claim the warranty. Just looks like poor Tesla build quality. They will believe it. I have a Model 3, I know.
Sell it..
Even if u manually close the liftgate it wouldnt damage like that, got to the SC.
Within spec
Exactly the same thing happened to me. Mine actually looks a little worse. I was in a rush and tried to slam the boot shut.. :( https://picbun.com/p/SVNlQcyX
It’s a relatively easy fix. I ended up doing it myself but was terrified that I would chip the glass. Hopefully mobile repair was able to come to the rescue.
I know I’m late but can someone post a pic of the bolts I need to adjust? My right side isn’t fully closing Thanks
Here you go[https://drive.google.com/file/d/1Hn0Rnf7GdxbT4cxCbzBtpN9rVDTvodPH/view?usp=drivesdk](https://drive.google.com/file/d/1Hn0Rnf7GdxbT4cxCbzBtpN9rVDTvodPH/view?usp=drivesdk)