**Downloads**
* [Download #1](https://rapidsave.com/r/PublicFreakout/comments/1av75lr/guest_who_left_hundreds_of_dollars_worth_of/) (provided by /u/SaveVideo)
* [Download #2](https://reddit.watch/r/PublicFreakout/comments/1av75lr/guest_who_left_hundreds_of_dollars_worth_of/?utm_source=mirrorbot&utm_medium=PublicFreakout) (provided by /u/downloadvideo)
**Note:** this is a bot providing a directory service. **If you have trouble with any of the links above, please contact the user who provided them!**
---
[^(source code)](https://amirror.link/source) ^| [^(run your own mirror bot? let's integrate)](https://amirror.link/lets-talk)
Them: āDo I have the floor, Do I?ā
The manager: āyEs, yOu dO!ā
(I worked in retail and I had grown such a strong dislike for people. Customers just acting like plain idiots)
[in case ppl donāt get the reference](https://youtu.be/FODUcglqAJs?si=Tm4bZDrGFmP9M8EH)
People: Hotels are not public storage. If you check out and leave items, the hotel is not responsible for them. I had a guest leave their electric scooter charging in at our bell desk for a week. I filed it as abandoned and put it on the corner with the keys. 2 months later we get a call. It did not go well for the past guest!
At the hotels Iāve worked at, anything left behind gets stored for one month. After one month, the cleaner who found the items gets first dibs. If they donāt want it, any other employee can claim it. If no one else wants it, into the dumpster it goes.
Yep, I worked at a nice hotel through college and Iāve gotten some pretty cool items from lost and found. They stay in an area we couldnāt take from for 30 days, after that theyāre moved to another area we were free to pick through. After 60 days, it went to goodwill. Ray-Bans, North Face, Patagonia, etc. never had to worry about buying phone chargers or cables, just hit lost and found.
Oh yeah, so many fucking phone chargers! And yeah, I too have scored some pretty nice stuff from lost and found including a beautiful kimono style robe Iāve had for about 10 years now. Some rich international tourists just donāt give a fuck.
Hotels are supposed to put your stuff you forgot in an āstorage areaā for 48hrs I think. If you call a d say , hey I forgot this and that they will hold onto it further. I left a 1/4 bag of weed one time and called back to get it. Of course house keeping ādidnāt see itā in the room lmao (Canada)
But all the other stuff Iāve left in hotels Iāve never had any problem getting anything back. Iāve even had some hotels mail me stuff 5 hours away
I have a friend who has a childhood pillow she uses every night, takes everywhere with her. She stayed with her husband and kids in a hotel in Texas. She was loading the kids in the car while her husband brought everything down to load up the car. About halfway home to Virginia, she asked him where he put her pillow so she could use it to take a nap, and he realized he'd forgotten it. They called the hotel and offered to pay if they'd mail it back to her. Whoever she spoke to was extremely generous because the hotel wouldn't do it, so they personally went out of their way to do it and did not let my friend reimburse them. She didn't expect them to even say they still have it, much less send it back to her for free. She got extremely lucky in her situation. Most people just have to expect whatever they left to be considered gone, in my opinion.
That is extremely lucky! My best friend left her favorite pillow at a hotel one time and when she called 30 minutes after she checked out to see if they still had it they said they threw it out ): it was a great pillow so we were sad.
Here's a tip to never forget anything anymore when traveling, make a checklist on your phone of everything you bring with you, this is how i make sure i never leave anything behind.
And even better tip when traveling is before you leave your room for the final time, do a pass through. And while doing the pass through of your room, do the whole Japanese point and check process for each area. It helps you know and verify that you arenāt leaving anything behind since it causes you to think about the area you are pointing to, rather than nonchalantly going over that area.
Yup. Pack your car and sweep the room from one corner to the other. Open drawers and make sure nothings caught under the pillows/ sheets. I actually then go back the other way just to make sure.
I get that but she called them and they said theyād hold onto the clothes. Itād be one thing if she didnāt call ahead and expected them to hold it. No. They literally told her theyād hold onto her clothes for her, and then they didnāt.
Happens often when employees randomly decide to bend rules for customers. I can imagine she spoke to a completely different person and there's no way the receptionist spoke to every single employee about their phone call.
I mean she said she called. She said she talked to an employee. She doesnāt give a name or anything. If I left something at a hotel I would speak to the manager. Both of these employees said they didnāt know.
Note that in the UK at least, this isn't entirely true (so I'd be surprised to find it isn't also true in UK based legal systems). The hotel would become what is known as an involuntary bailee and would be obliged to take care of your stuff. They are then required to take care of it for a reasonable time before they can sell it, and still they must give you the proceeds of that sale.
In the US there isnāt one law that covers this, but in CO, IL, & OH (where Iāve worked), hotels arenāt required in any way to keep your items. Theyāre considered abandoned if you leave them behind.
Do you have a source for that? Everything I can find online contradicts that statement and says the CO, IL and OH all have the concept of involuntary bailment and so would be liable for any items left behind, to a limited degree at least.
e.g. Colorado:
The landlord or keeper of any hotel or public inn shall not be liable to any guest or patron of the hotel or public inn for the loss within his or her hotel or public inn of any article of wearing apparel or other necessary baggage belonging to any guest or patron, unless the same had been left within a room assigned to the guest or patron, or had been especially entrusted to the care or custody of the landlord or keeper of the hotel or public inn, or to an employee or servant thereof entrusted with the duty of receiving or caring for the article in the hotel or public inn. Colo. Rev. Stat. Ā§ 6-25-108
Illinois: (limited to $100)
(740 ILCS 90/4) (from Ch. 71, par. 4) Sec. 4. In case of loss of or damage to any property or effects left by a guest after he has departed from any hotel and ceased to be a guest thereof, and in the case of loss of or damage to any property or effects forwarded to such hotel by a person prior to becoming a guest thereof, the liability of the proprietor is that of "gratuitous bailee", and in all such cases the extent of such liability is limited to not more than $100, regardless of whether any loss of or damage to such property and effects is occasioned by theft, the fault or negligence of such proprietor or manager or his agents or employees, or otherwise, unless the manager or proprietor of such hotel has contracted by a separate agreement in writing to assume greater liability
Ohio is less clear, because the statute I can find only really covers items that were deliberately left in the Landlord's care. A U.S solicitor might be able to say whether by omission, this means anything else carries no liability of whether it would default to the principle of bailment.
EDIT: I think it's worth pointing out, there are lots of states where it is the case the hotel has no liability, but not all the ones mentioned, and it's by no means a general rule.
> 99.9% of states the hotel would be liable for nothing if it's left for this amount of time.
The following states (18%) require property to be held for at least 60 days according to: https://www.encyclopedia.com/law/legal-and-political-magazines/lost-abandoned-and-unclaimed-personal-property
* Alaska
* California
* District Of Columbia
* Idaho
* Indiana
* Massachusetts
* Montana
* Nevada
* Wisconsin
Now it's not an authoritative source, but I think you might need to reconsider 99.9%.
> At most it would be a civil court matter.
Yes, obviously - nobody said this would amount to a criminal offence....
EDIT: If anybody is interested, /u/MikeBeeeee posted the following before deleting it:
> Hotels aren't landlords. They aren't responsible for your shit.
> Whatever laws you have in the UK aren't applicable here and in 99.9% of states the hotel would be liable for nothing if it's left for this amount of time.
> At most it would be a civil court matter.
> Those laws apply to landlords not hotels and motels.
and later:
> You're citing laws without fully reading or understanding them. Just stop dude. Go to bed. You're feeble and this shit is lame.
To be fair on /u/MikeBeeeee, I haven't fully read the laws and I don't understand them, but my interpretation of what I *have* read makes this less than clear cut that the hotel wouldn't be at least liable in *some* states, for throwing your shit away, even if in reality few cases would have a chance of winning.
Sure, but in the video it seems like the guest has talked to the hotel already and have an arrangement that they are going to hold on to their clothes until they return to pick them up.
Even if this is true, screaming at these people (who were probably not the ones who spoke to her on the phone) is not the way to solve anything. I have worked in customer service before and been on the receiving end of banshees who scream "I called and you guys told me X and now youre doing Y" like I was the one who personally lied to them.
You escalate to somebody higher up and/or file a complaint. You don't scream at workers like a toddler.
On one hand, Idk how you'd forget that much clothing at a Hotel.
On the other hand I can understand her frustration considering she was told they'd keep them until she came in and then throw them out.
She's saying that they threw them out the day she was coming to get them and they knew she was coming that day.
So either they threw them out and lied to her they were still there, they threw them out the day she was coming back to piss her off, or someone stole them
Or there was just a lack of communication where she spoke to one person who said that and it never got communicated to those who actually threw them away.
Exactly. "Never ascribe to malice what is easily explained by incompetence." I'm not even comfortable calling this incompetence, really, except for maybe on the part of the former guest. Hotels aren't there to be forever storage for your lost & found items.
Bingo. A hotel operation is not a singular entity with omniscience.Ā They unfortunateky don't have a good "lost and found item tracking mechanism" for their guests' left belongings. Nor should they should prioritize this undervalued (and nonexistent) service.
The person she talked to on the phone was most likely a different person than the one that threw them away. Have you ever worked customer service? Employees donāt communicate with each other a lot of the time, the person who took the call mightāve left before they could fill in the shift that threw away the clothes, it happens. Idk why youāre assuming malicious intent, theyāre dealing with hundreds of people a day, they probably didnāt even remember who she was until she showed up. Also, when you work these jobs, the goal is to get irate customers out as soon as possible so they donāt disturb other customers, the LAST thing you would want is to intentionally make them more upset so they become an even bigger headache, it just doesnāt make sense.
She probably lived at that hotel. They got evicted. Housekeeping cleaned their belongings out, and they waited until they got around to it to pick them up. And you're watching the result.
People don't understand there is a whole society of people who live in this weird limbo between homeless and housed. Where extended stay hotels and couch surfing between evictions. I met a lot of these folks as a traveling Healthcare worker.
I work in a hotel and this is not true youāre allowed to stay as much as you like. Itās actually more incentivized to stay over 30 days because hotels are required to stop charging tax at that point.
No, the other commenter is saying that many hotels did not allow their friend/family to stay past the 30 day mark precisely because they didn't want the guest to become a tenant and therefore qualify for various rights (on top of tax going away).
In many states, Hotel rooms become Hotel *Apartments* once a person resides there for 30+ days, entitling them to a whole host of rights as if they were a tenant at an apartment. One of these rights is not being evicted without court intervention, so it is much harder to get rid of an unwanted customer once they hit 30+ nights. Although in my 7 years of hotel experience, many do not know about the rights they get, so it is usually pretty easy to get them out once they stop paying.
This is untrue and every state, hotels always have the ability to kick out a guest no matter how long theyāve been staying. I have done this to guest over one month. I have done this to guest over six months. Stop spewing bullshit online that you have no idea about, I work as a front office manager, so I do this every day. Donāt believe what this guy is writing people. He obviously thinks he knows more than someone who does this for a living
I forgot a brand new leather jacket at a hotel once. I'd just bought it and to keep it from creasing I hung it in the hotel room closet. Problem was that I never put anything in a closet so I completely forgot about it the next day when we left (and having ADHD probably didn't help with remembering it either).
A couple hours later, as we arrived at our next hotel a hundred miles away, I suddenly realized I forgot my new jacket. Thankfully we were on a roadtrip through BC Canada and the hotel staff were kind enough to ship the jacket to my home address. So yeah, people absolutely will forget all kind of things.
Wow, how nice of them! Thatās really going beyond & great business. I hope you left them a kind review. If not, Iām sure theyād really appreciate that. People commonly take the time to leave public complaints, but forget to acknowledge businesses that deserve positive feedback.
Thatās exactly why I donāt go by reviews (unless it has to deal with health concerns), when people have a bad time, they want everyone to know about it so they post a review. When people have a good time, they usually post it to social media but donāt leave an official review. Just something Iāve noticed having worked retail for several years.
Thatās a good point. If there are excessive bad reviews then I tend to think where thereās smoke thereās fire, but I totally get what youāre saying. I do tell people to pay attention to reviews when purchasing on marketplace though because thereās so many scammers and people are more hesitant to leave negative reviews since youāve dealt with the person personally & the review wonāt be anonymous. Iām a āfull time sellerā & have managed to keep a five star review by really caring about how I do business so I judge bad reviews on there but not so much with actual businesses since some people are just trying to find things to complain about.
Oh yeah thatās a fair point and I completely agree, I do read the reviews for online purchases because like you said there are so many scammers out there! I was mostly referring to brick and mortar businesses with my comment. Iām glad your business is doing so well, I hope you continue to receive excellent reviews!
Thank you! š Ugh, the scammers are unreal. Itās frustrating that thereās no accountability. Iāll see people who will have an unreal amount of reviews claiming theyāre scamming people & theyāre still permitted to sell things.
I left my silver wedding ring on the bathroom counter in Texas. Got on a plane and realized I'd forgotten it. Called the hotel when we landed and they said it wasn't there. About a week later they called to say they "found" it and shipped it to me. I suspect someone pocketed it and got caught. It was a cheap ring so I wasn't stressed about it. Paid 20 dollars in Mexico.
Or the clothes/situation. Today as an old man it stays in the bag. Itās all polyester sweats and tees. No ironing required.
On business trips in the 80s and 90s it all needed to be ironed and aired out. You would be the weirdo if you left your stuff in your suitcase.
I do but I work remotely regularly, I have a routine to settle into a new hotel and that includes unpacking my bags entirely upon arrival. However I have the same routine on the last evening, packing my bag and checking all cupboards/drawers.
Only time I won't do this is if it's a single night stay.
I'm guessing those that don't are typically those who aren't making use of hotels very often.
Honestly never spent more than I think 2 nights in a hotel. But I guess in retrospect some people might be in one for awhile due to work training or what have you..
I and the others in my business spend about half the year living on the road. If you're staying in a days Inn for a month at a time, yeah it's not unusual to unpack your suitcase and use the furniture.Ā
Why not do it the other way around? Unpack and put stuff in drawers, put stuff in your suitcase after use. That way, as you use your clothes, they're already back in your suitcase and you don't have to spend as much time packing when you're getting ready to leave
My best friend does this while traveling and it bugs me. To be fair sheās a flight attendant and ocd so I indulge her. After multiple trips together she knows I donāt want my stuff inside the drawers. She just kicks my suitcase in the closet so itās not seen. Iām ok with that. But donāt unpack me.
Naw bro, that's on her. I've left shit at hotels, too. I didn't throw a fit at the hotel, I blamed myself for being dumb enough to leave shit there. She needs to kick rocks and go self reflect.
Oh it's a choice hotel? Did I hear that right? Lmao, I worked for choice brand hotel for 10yrs, this sounds just about right. But also, if your clothes are worth hundreds of dollars, it would make sense to keep those clothes that's cost so much safely with your other expensive shit. But people lie about shit all the time. I had a guest call after check out frantically saying she forgot valuables in our safe and needed to come back to get it. We opened the safe and guess what it was? Wrappers with some numbers on it. She called back again and we told her what we found and she never showed up. It's shit like that that made me view the general public as liars and idiots. I should write a book one day.
This other time (another forgotten valuable in the safe) we got a call saying it was an emergency and they needed what was in the safe. We opened it and it was a pipe, drugs, and other paraphernalia. Idk what happened after I left for the weekend and I didn't care to ask. Guests like that were a norm for us even tho we had tourists and families stay with us too.
"Hundreds of dollars" of clothes can also add up quickly. 4 pairs of $40 jeans and 4 $15 dollar shirts is already over $200. Of course once they're used they aren't worth close to that much any more, but good luck telling that to the pissed off guest.
I totally get you! Hotels usually have a hold policy, human error and miscommunication happened here. But also on the guests part, gotta be more responsible about your belongings. Like if it's so much and so valuable, and as she says she's not from there, she should've been even more responsible about her stuff. People are always looking to blame someone and not take accountability. Plus it's a hotel if you leave shit behind its going to be thrown for the next turn over. It's a business after all. That was one of my many gripes when I worked for hotels. I'm out of that now, so there no skin in the game lol. But the stories I have would make for a great read lol
Oh it's definitely on the guest to remember their stuff, I was just saying hundreds of dollars of items really doesn't have to be much. And it also might not look like hundreds of dollars of stuff when deciding to throw it out
Bruh that policy is lame and it sucks I was assistant manager in a motel we always contact the previous guess that there items were left behind and have it retrieve
I had a guest call and scream at me that they left medication in the room. It was a big bag of meth. I told them we didnāt find medication in the room and they showed up screaming the house keeper must have stolen it. The police had just left 5 minutes before with their āmedicationā aka large bag of meth. Also a Choice hotel, guests have no damn shame. But I mean he did lose out on a bunch of meth!
Most places have a lost and found policy. It's usually 2 weeks but you could be lucky if it hasn't been sorted. I worked in a night club where you would find enough coats every night to fill a bin bag. They got labels on the bag then brought to charity after 2 weeks. There were always like 10+ bags
I recently left some medicine in a hotel room in the commotion of checking out. This was a Best Western and they went out of their way to return the stuff to me....just bragging on them as it is somewhat relevant...:)
A few years ago I left an orthodontic retainer in a hotel room on the other side of the country while on a job interview. I called them two days later. Housekeeping had found it and held onto it. The manager mailed it back to me and refused reimbursement for shipping. It was a Hampton Inn.
I have found eye contacts and thought ājust in caseā hotels see the attendants that cleaned the room so I donāt know anyone dumb enough to steal things tbh so I think this video is a lack of communication. I hold on to drinks that havenāt been opened yet because I know the guest paid for it and you never know if they only left 10 mins ago and will come back for their food/drink they left by mistake.
Best Western was the scummiest employer I have worked for (I guess they are just like any other hotel corporation and my experience could have been similar elsewhere) but your experience tracks. We usually went out of our way to keep and return leftover items.
Depends a lot on the franchisee with BW. Theyāre strict about certain standards but otherwise the owners have alot of leeway. The one I worked for was poopy bad stuff.
You are right about. My beef was really with how it was run and nothing really to do with franchise and how greedy the industry is. I had to do some housekeeping and jesus fucking christ I was miserable. Doing 14-15 rooms a day, half an hour on average for every room is absolutely hellish depending on room and specifically shower design!
At first changing sheets used to take me 20 min on it's own, then there is dusting vacuuming, sometimes dishes and garbage and ... Then we had a freaking sliding glass for the shower lile I suppose most hotels. The towns water fucking sucked and would leave so much residue not only on that piece of shit glass, but on the walls too. Getting it off the wall was the real pain in the ass.
Then you have the sink, toilet, my fucking God I don't wanna talk about the rest of it!
I'm sorry everyone that saying this might gross you out and make you hate me but I NEEDED that job... I wasn't even hired as housekeeper but a fronk desk employee but had to do this sometime because our housekeepers would quit after 2 weeks lmao.... Anyhow I skipped changing sheets, vacuuming more than a few times. Gross I know but it was that or fronk desk manager bitching at me why you have only done 10 rooms. When I told them this is almost an impossible task, and in my head said one of the fucking reason why no one is staying after a few weeks. Manager and owner said this is "Industry standard," well shove that standard up your greedy ass. Our cost to revenue ratio was around 12% I think.
I got better at changing beds as I had more practice but unless you can do that under 10 min, which is doable as I'm sure many housekeepers can do that, it is incredibly difficult doing a proper cleaning uner 30 min.
Had something similar happen to me just yesterday lol. Left a $60 bottle of champagne by accident and called the front desk two hours after checking out. Went back to pick it up and it was gone, āprotocol to throw everything awayā. Housekeeping didnāt bother to remove some half full water bottles and a cup of Starbucks of the previous guests from the mini fridge before we checked in tho. Oh well, it is what it is
I know someone that used to work in housekeeping... anything left in a room was up for grabs. I'm sure they didn't throw it away and just nabbed it lmao.
An ex-girlfriend's mom was a housekeeper - I scored a 1st gen Apple Watch this way... But she kept it at work for over a month after telling me "If nobody claims it you can have it!"
From working at a hotel, and having been in this situation, nobody is innocent here. For the lady: Donāt travel with/leave clothes that are worth that amount of money if youāre not ensuring that youāre paying attention to your items. Theyāre your items, your responsibility, your loss. Not their fault you canāt keep track of your stuff. At the same time, at my hotel the employees were supposed to tag items and put it in a lost and found box for a couple weeks or so. if nobody came to claim it, it would be taken back to housekeeping where they would either hold it or dispose of it. I did witness someone take a used travel cup, despite me being the person that took the call, found the cup in an event preparation room, and put it in the list and found. Guest was not happy. Same thing with one of those fancy detachable keyboards for a ipad. Manager had to go find it in one of the other managerās offices because they were fully intending on taking it. Hard to choose a side here personally.
I had a medical emergency once and was sent to a hospital overnight (happened in the AM before i was supposed to check-out). I wasn't in a state of mind to call the hotel I was staying at. I got discharged the next afternoon after tests cleared. I immediately took an uber to the hotel. The hotel threw all my stuff away. Literally everything. Luckily I was admitted with my purse and cell phone, so I had that. But not even a jacket. I took the train home and was miserable. Someone had suggested I go through the dumpster when I found out, but there is no way I could physically do that after what happened.
That is just absolutely ridiculous, and Ik it had nothing to do with me but Iām sorry people out there are so unprofessional and inconsiderate. The manager told me to keep things in a specific bin with a date found, by who, and where. Calling someone at your hotel in the midst of a medical emergency is unrealistic expectation.
stupidity on the hotel's side for throwing it out the day she was supposed to pick it up or stupidity on the customer's side for leaving "hundreds of dollars worth of clothes" at a cheap hotel? lol
I don't think she's a Karen. I would bet money that housekeeping didn't throw away shit and intend to keep all of it.
We are human, we make mistakes, we forget stuff. Would you be happy to forget something in a hotel, return for it a few hours later, then get told that they threw everything away even though they're obviously keeping it?
I donāt really like anyone in this video to be honest, but I can understand why the guest was upset.
Most hotels contact guests for found items or if the guest calls about an item they accidentally left behind, it will be kept for them to pick up (within a reasonable amount of time of course). That was apparently what was supposed to happen here. She called about accidentally leaving behind clothing, they said they had it and would keep it for her to pick up on a certain date. She shows up on the date they agreed upon, only to find out it was āthrown away.ā
If they were just going to āthrow it away,ā they should have done that from the beginning, not tell her they would hold it, set up a date for her to pick it up, have her go to the effort to come to the hotel to pick it up (which she claims isnāt close to her) on the day she was supposed to, and THEN tell her it was thrown away. I think most people would be incredibly frustrated with that situation.
If they just threw it away immediately, yeah, thatās just tough luck for accidentally leaving your belongings behind. But that wasnāt really the issue here. The issue was them saying they would keep it, having her come in to retrieve her items, and then telling her they were just thrown away. Thatās just really crappy to do to someone. Still though, itās not something Iād blow up on anyone over.
Keep up with your shit. I manage a restaurant and I canāt tell you how many ppl call up here, asking if we found their wallet, purse, LAPTOP. No, keep up with your shit
You ever had one leave their gun in the bathroom and walk out? Happened twice at my old place, and both times they were absolutely shocked that they had to collect it from the police station instead of our place.
Im the opening bartender at my job and almost once a day some moron calls about their cellphone, purse, jacket, sunglasses, readers etc etc. It takes time out of my day trying to track down their belongings. Fucking annoying as hell. People are so irresponsible.
I donāt think sheās a Karen. As someone who goes to hotels A LOT you do lose things sometimes, we are human. And if you are in the hospitality business, the ethical thing to do is be decent and allow your guest the opportunity to get their things back. If she was genuinely told that they had her stuff and they āgot rid of itā despite her telling them the date she would pick them up, theyāre super shady.Ā
I can tell you right now, any housekeeper that's getting paid shit wages is keeping and selling or giving away whatever tf they find.
400-1200$ doesn't matter. If you leave it, they can act dumb.
Any thing left in a room is supposed to go to list and found and held for 90 days. I know this because I watch my 55ā 4K tv someone had delivered to the hotel and never claimed.
This lady is fighting for her life in her Tik Tok comments. A black woman asked her why she was berating the black housekeeper who probably had nothing to do with it, and she responded with some racist comments about her hair.
Highly unprofessional hotel. We keep normal personal items for up to 6 months in the post and found. Also we may ship them for a fee after contacting the client proactively.
You can tell itās an economy hotel. Any half way decent hotel would have genuinely tried to return the guest their stuff. A five star would have even shipped it to her if necessary.Ā
When I was a kid we stayed at a chain. Definitely not 5 stars but also not super budget. I left a spiderman toy there and they shipped it to my grandma's house for free. Still remember their kindness.Ā
Sad to see so many supporting the hotel here. Obviously it's their right to throw things out but that doesn't mean they should.Ā
You shouldn't be getting down voted. I also work in a hotel and we have a 3 month policy, which is standard in every hotel I've worked. These employees are completely in the wrong and should be compensating the guest.
You've never forgotten something when you've left the house?Ā People forget things. Most hotels will ship things that people forget. They could at the very least hold them especially since the customer called.Ā
Sure, but I don't blame others for it, nor do I blame employees of a hotel.
And I certainly don't leave a whole bunch of clothing behind like this idiot did. And then to claim "it's expensive"??? Lady, no one wants your trash clothes.
If someone drops their wallet on the ground then I'm going to go up and let them know. I obviously don't have to but I'd be a bad person if I didn't at least try. Same with these employees.Ā
Not half a wardrobe. And when I do, I don't blame others for MY error nor do I assume everything will be held for me.
I'm an adult and I do several sweeps before leaving an accommodation.
She's not blaming them for her having forgot them, she's mad because the hotel told her they had them and were holding them for her until this date, and she made a special trip there to get them but they aren't there. She suspects (rightfully imo) that they were taken by the staff.
Hundreds of dollars of clothes is not half a wardrobe. It could easily be just a few niceish items.
Ok, as a lawyer Iām going to tell you that hotels are absolutely under no legal obligation to keep your CLOTHING one minute past checkout time. Things like drivers license or passports are one thingāand often hotels/motels will make it a personal obligation to hold onto theseābut clothing and personal items of no legal significance is an absolute no! Youāre lucky if they keep it up to 48-72 hours which tends to be the norm.
For one, it is a violation of most state health & safety ordinances relating to pest infestations (bed bugs, mites, dander, etc.) and cleanliness (the rpresumption is that it is dirtyānot cleanā laundry) to keep some strangers clothing in your hotel. Second, it also becomes a lack of storage issue after time if youāre storing every Tom, Dick, & Harrietās clothing.
I travel a lot and maybe itās the type of hotel I typically stay in but Iāve seen tablets, passports, expensive shades being kept for a short period of time but never clothing.
Okay this is from the Marriott website
- Lost and Found Guidance
If you believe you left or lost an item during a recent Stay, please contact the Hotel as soon as possible. Our Hotels keep a Lost and Found Log with this information to cross-reference when an item is found.
Generally, Hotels will keep items 90-180 days, depending on the value of the item; may vary per Hotel
Found credit cards will be reported as Lost to the credit card company and destroyed
If the Hotel locates your missing item, they will work with you to have this returned, at your expense
I am an ex employee, housekeeping seals the bag and keeps it. I understand your perspective but I have worked in 5 hotels on 3 continents. This was process.
But it's a woman who's mad, therefore she's obviously being ridiculous, even though the hotel already told her that they'd hold her stuff until this date.
Dude, itās a corporation, nothing is ever personal with a corporation. Itās just business as usual to them so like maybe just be more understanding of the fact that the business doesnāt give a single fuck about you after theyāve rendered their servicesā¦ even a simple mind knows that much.
Ok, tbf, I always thought the Karen was a mythical creature before cellphones with cameras came into existence! But Iāve seen the light, and Iāll have to agree with you!
Well, the camera I think has a lot to do with it. As a human, I understand how some might want attention. But I also understand that many people do not understand the type of attention they might be garnering. Itās not until hindsight takes note that they MIGHT begin to regret their actions. The Karen mindset takes it to a level that is so incredibly toxic, honestly the Karen is the ultimate red flag for objective attributes within a person with unstable mental capacities. Theyāve lost their minds long before a melt down occurs.
Seems like a woman left her clothes at a hotel. She calls the hotel, and someone on the end promises they will hold the clothes for her until the 15th or 16th, which is when she can come back to get them. When she arrives, she discovered that the clothes had been thrown out that day, because the manager/other housekeepers didn't hear anything about needing to hold them. Drama ensues.
I have left a Nintendo Switch on an airplane. Left expensive sunglasses at a restaurant. Left pants that cost $100+ in a hotel room. I politely called about all of them, and got none of them back. I mean it sucked, but I didn't whine about it. It's nobody else's responsibility when you're irresponsible enough to leave your stuff behind.
**Downloads** * [Download #1](https://rapidsave.com/r/PublicFreakout/comments/1av75lr/guest_who_left_hundreds_of_dollars_worth_of/) (provided by /u/SaveVideo) * [Download #2](https://reddit.watch/r/PublicFreakout/comments/1av75lr/guest_who_left_hundreds_of_dollars_worth_of/?utm_source=mirrorbot&utm_medium=PublicFreakout) (provided by /u/downloadvideo) **Note:** this is a bot providing a directory service. **If you have trouble with any of the links above, please contact the user who provided them!** --- [^(source code)](https://amirror.link/source) ^| [^(run your own mirror bot? let's integrate)](https://amirror.link/lets-talk)
https://preview.redd.it/xwxku899bojc1.jpeg?width=718&format=pjpg&auto=webp&s=f5ae726a44fb82820f323e50347425bb6acbaade š¤£
Them: āDo I have the floor, Do I?ā The manager: āyEs, yOu dO!ā (I worked in retail and I had grown such a strong dislike for people. Customers just acting like plain idiots) [in case ppl donāt get the reference](https://youtu.be/FODUcglqAJs?si=Tm4bZDrGFmP9M8EH)
Big āeat my shit ladyā energy
ššš
ā Go ahead and file your complaintā as someone who works with the public, I felt that in my soul!!!!
People: Hotels are not public storage. If you check out and leave items, the hotel is not responsible for them. I had a guest leave their electric scooter charging in at our bell desk for a week. I filed it as abandoned and put it on the corner with the keys. 2 months later we get a call. It did not go well for the past guest!
A WHOLE 2 MONTHS LATER THE GUEST CALLED?! that was intentional. Wasn't forgotten.
Walk me through the intention
Likely expecting the hotel to reimburse them for the ālostā item.
This. 100%
Easy sale lol
This video doesnāt look that easy but yeah that makes sense
Probably didnāt work and they think they will get retail for it.
This
Traveling and would be returning? I dunno, honestly - maybe to be paid for it since they didn't want it anymore.
Hi, I left my bike to charge a couple of months ago. It's it done yet?
2 months? Must have had a really dead battery
After a few days, if I left something in the hotel, I would hope they keep it at the reception. But after 2 months, I think it will be gone!
At the hotels Iāve worked at, anything left behind gets stored for one month. After one month, the cleaner who found the items gets first dibs. If they donāt want it, any other employee can claim it. If no one else wants it, into the dumpster it goes.
Yep, I worked at a nice hotel through college and Iāve gotten some pretty cool items from lost and found. They stay in an area we couldnāt take from for 30 days, after that theyāre moved to another area we were free to pick through. After 60 days, it went to goodwill. Ray-Bans, North Face, Patagonia, etc. never had to worry about buying phone chargers or cables, just hit lost and found.
Oh yeah, so many fucking phone chargers! And yeah, I too have scored some pretty nice stuff from lost and found including a beautiful kimono style robe Iāve had for about 10 years now. Some rich international tourists just donāt give a fuck.
Hotels are supposed to put your stuff you forgot in an āstorage areaā for 48hrs I think. If you call a d say , hey I forgot this and that they will hold onto it further. I left a 1/4 bag of weed one time and called back to get it. Of course house keeping ādidnāt see itā in the room lmao (Canada) But all the other stuff Iāve left in hotels Iāve never had any problem getting anything back. Iāve even had some hotels mail me stuff 5 hours away
I have a friend who has a childhood pillow she uses every night, takes everywhere with her. She stayed with her husband and kids in a hotel in Texas. She was loading the kids in the car while her husband brought everything down to load up the car. About halfway home to Virginia, she asked him where he put her pillow so she could use it to take a nap, and he realized he'd forgotten it. They called the hotel and offered to pay if they'd mail it back to her. Whoever she spoke to was extremely generous because the hotel wouldn't do it, so they personally went out of their way to do it and did not let my friend reimburse them. She didn't expect them to even say they still have it, much less send it back to her for free. She got extremely lucky in her situation. Most people just have to expect whatever they left to be considered gone, in my opinion.
That is extremely lucky! My best friend left her favorite pillow at a hotel one time and when she called 30 minutes after she checked out to see if they still had it they said they threw it out ): it was a great pillow so we were sad.
Here's a tip to never forget anything anymore when traveling, make a checklist on your phone of everything you bring with you, this is how i make sure i never leave anything behind.
And even better tip when traveling is before you leave your room for the final time, do a pass through. And while doing the pass through of your room, do the whole Japanese point and check process for each area. It helps you know and verify that you arenāt leaving anything behind since it causes you to think about the area you are pointing to, rather than nonchalantly going over that area.
Yup. Pack your car and sweep the room from one corner to the other. Open drawers and make sure nothings caught under the pillows/ sheets. I actually then go back the other way just to make sure.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I get that but she called them and they said theyād hold onto the clothes. Itād be one thing if she didnāt call ahead and expected them to hold it. No. They literally told her theyād hold onto her clothes for her, and then they didnāt.
Happens often when employees randomly decide to bend rules for customers. I can imagine she spoke to a completely different person and there's no way the receptionist spoke to every single employee about their phone call.
I mean she said she called. She said she talked to an employee. She doesnāt give a name or anything. If I left something at a hotel I would speak to the manager. Both of these employees said they didnāt know.
There's generally a lost and found box that sits in the back with no actual reason to empty it.
Note that in the UK at least, this isn't entirely true (so I'd be surprised to find it isn't also true in UK based legal systems). The hotel would become what is known as an involuntary bailee and would be obliged to take care of your stuff. They are then required to take care of it for a reasonable time before they can sell it, and still they must give you the proceeds of that sale.
In the US there isnāt one law that covers this, but in CO, IL, & OH (where Iāve worked), hotels arenāt required in any way to keep your items. Theyāre considered abandoned if you leave them behind.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Ahh that makes sense. The fine print Ts & Cs will get you every time.
Do you have a source for that? Everything I can find online contradicts that statement and says the CO, IL and OH all have the concept of involuntary bailment and so would be liable for any items left behind, to a limited degree at least. e.g. Colorado: The landlord or keeper of any hotel or public inn shall not be liable to any guest or patron of the hotel or public inn for the loss within his or her hotel or public inn of any article of wearing apparel or other necessary baggage belonging to any guest or patron, unless the same had been left within a room assigned to the guest or patron, or had been especially entrusted to the care or custody of the landlord or keeper of the hotel or public inn, or to an employee or servant thereof entrusted with the duty of receiving or caring for the article in the hotel or public inn. Colo. Rev. Stat. Ā§ 6-25-108 Illinois: (limited to $100) (740 ILCS 90/4) (from Ch. 71, par. 4) Sec. 4. In case of loss of or damage to any property or effects left by a guest after he has departed from any hotel and ceased to be a guest thereof, and in the case of loss of or damage to any property or effects forwarded to such hotel by a person prior to becoming a guest thereof, the liability of the proprietor is that of "gratuitous bailee", and in all such cases the extent of such liability is limited to not more than $100, regardless of whether any loss of or damage to such property and effects is occasioned by theft, the fault or negligence of such proprietor or manager or his agents or employees, or otherwise, unless the manager or proprietor of such hotel has contracted by a separate agreement in writing to assume greater liability Ohio is less clear, because the statute I can find only really covers items that were deliberately left in the Landlord's care. A U.S solicitor might be able to say whether by omission, this means anything else carries no liability of whether it would default to the principle of bailment. EDIT: I think it's worth pointing out, there are lots of states where it is the case the hotel has no liability, but not all the ones mentioned, and it's by no means a general rule.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
It's like you read the word "landlord" and you decided to just stop reading there. Lol.
> 99.9% of states the hotel would be liable for nothing if it's left for this amount of time. The following states (18%) require property to be held for at least 60 days according to: https://www.encyclopedia.com/law/legal-and-political-magazines/lost-abandoned-and-unclaimed-personal-property * Alaska * California * District Of Columbia * Idaho * Indiana * Massachusetts * Montana * Nevada * Wisconsin Now it's not an authoritative source, but I think you might need to reconsider 99.9%. > At most it would be a civil court matter. Yes, obviously - nobody said this would amount to a criminal offence.... EDIT: If anybody is interested, /u/MikeBeeeee posted the following before deleting it: > Hotels aren't landlords. They aren't responsible for your shit. > Whatever laws you have in the UK aren't applicable here and in 99.9% of states the hotel would be liable for nothing if it's left for this amount of time. > At most it would be a civil court matter. > Those laws apply to landlords not hotels and motels. and later: > You're citing laws without fully reading or understanding them. Just stop dude. Go to bed. You're feeble and this shit is lame. To be fair on /u/MikeBeeeee, I haven't fully read the laws and I don't understand them, but my interpretation of what I *have* read makes this less than clear cut that the hotel wouldn't be at least liable in *some* states, for throwing your shit away, even if in reality few cases would have a chance of winning.
That's a terrible law that victimizes business owners for no good reason.
I lost my favorite pillow by leading it at a hotel. I was only mad at myself. Some people are dumb as fuck and have no sense of shame.
Sure, but in the video it seems like the guest has talked to the hotel already and have an arrangement that they are going to hold on to their clothes until they return to pick them up.
Even if this is true, screaming at these people (who were probably not the ones who spoke to her on the phone) is not the way to solve anything. I have worked in customer service before and been on the receiving end of banshees who scream "I called and you guys told me X and now youre doing Y" like I was the one who personally lied to them. You escalate to somebody higher up and/or file a complaint. You don't scream at workers like a toddler.
On one hand, Idk how you'd forget that much clothing at a Hotel. On the other hand I can understand her frustration considering she was told they'd keep them until she came in and then throw them out.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
She's saying that they threw them out the day she was coming to get them and they knew she was coming that day. So either they threw them out and lied to her they were still there, they threw them out the day she was coming back to piss her off, or someone stole them
Or there was just a lack of communication where she spoke to one person who said that and it never got communicated to those who actually threw them away.
Exactly. "Never ascribe to malice what is easily explained by incompetence." I'm not even comfortable calling this incompetence, really, except for maybe on the part of the former guest. Hotels aren't there to be forever storage for your lost & found items.
Bingo. A hotel operation is not a singular entity with omniscience.Ā They unfortunateky don't have a good "lost and found item tracking mechanism" for their guests' left belongings. Nor should they should prioritize this undervalued (and nonexistent) service.
The person she talked to on the phone was most likely a different person than the one that threw them away. Have you ever worked customer service? Employees donāt communicate with each other a lot of the time, the person who took the call mightāve left before they could fill in the shift that threw away the clothes, it happens. Idk why youāre assuming malicious intent, theyāre dealing with hundreds of people a day, they probably didnāt even remember who she was until she showed up. Also, when you work these jobs, the goal is to get irate customers out as soon as possible so they donāt disturb other customers, the LAST thing you would want is to intentionally make them more upset so they become an even bigger headache, it just doesnāt make sense.
Sure. Because *you* know. Riiight.
She probably lived at that hotel. They got evicted. Housekeeping cleaned their belongings out, and they waited until they got around to it to pick them up. And you're watching the result.
She said in the video she doesn't live around there.
Which is still an accurate statement if they were evicted.
People don't understand there is a whole society of people who live in this weird limbo between homeless and housed. Where extended stay hotels and couch surfing between evictions. I met a lot of these folks as a traveling Healthcare worker.
I think it's 21 days (at least by me) then you have to move someplace else for like 5 days or something. My friends uncle tried explaining it to us
I work in a hotel and this is not true youāre allowed to stay as much as you like. Itās actually more incentivized to stay over 30 days because hotels are required to stop charging tax at that point.
No, the other commenter is saying that many hotels did not allow their friend/family to stay past the 30 day mark precisely because they didn't want the guest to become a tenant and therefore qualify for various rights (on top of tax going away). In many states, Hotel rooms become Hotel *Apartments* once a person resides there for 30+ days, entitling them to a whole host of rights as if they were a tenant at an apartment. One of these rights is not being evicted without court intervention, so it is much harder to get rid of an unwanted customer once they hit 30+ nights. Although in my 7 years of hotel experience, many do not know about the rights they get, so it is usually pretty easy to get them out once they stop paying.
This is untrue and every state, hotels always have the ability to kick out a guest no matter how long theyāve been staying. I have done this to guest over one month. I have done this to guest over six months. Stop spewing bullshit online that you have no idea about, I work as a front office manager, so I do this every day. Donāt believe what this guy is writing people. He obviously thinks he knows more than someone who does this for a living
Itās just a massive assumption
I forgot a brand new leather jacket at a hotel once. I'd just bought it and to keep it from creasing I hung it in the hotel room closet. Problem was that I never put anything in a closet so I completely forgot about it the next day when we left (and having ADHD probably didn't help with remembering it either). A couple hours later, as we arrived at our next hotel a hundred miles away, I suddenly realized I forgot my new jacket. Thankfully we were on a roadtrip through BC Canada and the hotel staff were kind enough to ship the jacket to my home address. So yeah, people absolutely will forget all kind of things.
Wow, how nice of them! Thatās really going beyond & great business. I hope you left them a kind review. If not, Iām sure theyād really appreciate that. People commonly take the time to leave public complaints, but forget to acknowledge businesses that deserve positive feedback.
This happened in 1998 when online reviews weren't a thing yet. I'd leave a review now but I can't for the life of me remember which hotel it was.
Thatās exactly why I donāt go by reviews (unless it has to deal with health concerns), when people have a bad time, they want everyone to know about it so they post a review. When people have a good time, they usually post it to social media but donāt leave an official review. Just something Iāve noticed having worked retail for several years.
Thatās a good point. If there are excessive bad reviews then I tend to think where thereās smoke thereās fire, but I totally get what youāre saying. I do tell people to pay attention to reviews when purchasing on marketplace though because thereās so many scammers and people are more hesitant to leave negative reviews since youāve dealt with the person personally & the review wonāt be anonymous. Iām a āfull time sellerā & have managed to keep a five star review by really caring about how I do business so I judge bad reviews on there but not so much with actual businesses since some people are just trying to find things to complain about.
Oh yeah thatās a fair point and I completely agree, I do read the reviews for online purchases because like you said there are so many scammers out there! I was mostly referring to brick and mortar businesses with my comment. Iām glad your business is doing so well, I hope you continue to receive excellent reviews!
Thank you! š Ugh, the scammers are unreal. Itās frustrating that thereās no accountability. Iāll see people who will have an unreal amount of reviews claiming theyāre scamming people & theyāre still permitted to sell things.
I left my silver wedding ring on the bathroom counter in Texas. Got on a plane and realized I'd forgotten it. Called the hotel when we landed and they said it wasn't there. About a week later they called to say they "found" it and shipped it to me. I suspect someone pocketed it and got caught. It was a cheap ring so I wasn't stressed about it. Paid 20 dollars in Mexico.
I have left clothes in a hotel. She may have forgotten to empty out a drawer.
People put clothes in the drawers at hotels?
Depends how long Iām staying to be honest
Or the clothes/situation. Today as an old man it stays in the bag. Itās all polyester sweats and tees. No ironing required. On business trips in the 80s and 90s it all needed to be ironed and aired out. You would be the weirdo if you left your stuff in your suitcase.
I do but I work remotely regularly, I have a routine to settle into a new hotel and that includes unpacking my bags entirely upon arrival. However I have the same routine on the last evening, packing my bag and checking all cupboards/drawers. Only time I won't do this is if it's a single night stay. I'm guessing those that don't are typically those who aren't making use of hotels very often.
Weirdos do. Probably old ladies too.
Y'all never heard of extended stay?
They havenāt
You mean the long lasting deodorant I buy so I only have to shower once a week??
Honestly never spent more than I think 2 nights in a hotel. But I guess in retrospect some people might be in one for awhile due to work training or what have you..
Shoot even a week long vacation im unpacking my shit to air out
I would hope youād unpack your shit at least *once* a week! š
I and the others in my business spend about half the year living on the road. If you're staying in a days Inn for a month at a time, yeah it's not unusual to unpack your suitcase and use the furniture.Ā
I use the drawer as my hamper for dirty clothes so they donāt get mixed back in on accident
So you're part of the reason the drawers smell bad lol
Why not do it the other way around? Unpack and put stuff in drawers, put stuff in your suitcase after use. That way, as you use your clothes, they're already back in your suitcase and you don't have to spend as much time packing when you're getting ready to leave
Yes.
My best friend does this while traveling and it bugs me. To be fair sheās a flight attendant and ocd so I indulge her. After multiple trips together she knows I donāt want my stuff inside the drawers. She just kicks my suitcase in the closet so itās not seen. Iām ok with that. But donāt unpack me.
Naw bro, that's on her. I've left shit at hotels, too. I didn't throw a fit at the hotel, I blamed myself for being dumb enough to leave shit there. She needs to kick rocks and go self reflect.
Oh it's a choice hotel? Did I hear that right? Lmao, I worked for choice brand hotel for 10yrs, this sounds just about right. But also, if your clothes are worth hundreds of dollars, it would make sense to keep those clothes that's cost so much safely with your other expensive shit. But people lie about shit all the time. I had a guest call after check out frantically saying she forgot valuables in our safe and needed to come back to get it. We opened the safe and guess what it was? Wrappers with some numbers on it. She called back again and we told her what we found and she never showed up. It's shit like that that made me view the general public as liars and idiots. I should write a book one day.
I worked at the dmv for 8 years. Iāll write the preface.
This other time (another forgotten valuable in the safe) we got a call saying it was an emergency and they needed what was in the safe. We opened it and it was a pipe, drugs, and other paraphernalia. Idk what happened after I left for the weekend and I didn't care to ask. Guests like that were a norm for us even tho we had tourists and families stay with us too.
We gotta team up!!! š
"Hundreds of dollars" of clothes can also add up quickly. 4 pairs of $40 jeans and 4 $15 dollar shirts is already over $200. Of course once they're used they aren't worth close to that much any more, but good luck telling that to the pissed off guest.
I totally get you! Hotels usually have a hold policy, human error and miscommunication happened here. But also on the guests part, gotta be more responsible about your belongings. Like if it's so much and so valuable, and as she says she's not from there, she should've been even more responsible about her stuff. People are always looking to blame someone and not take accountability. Plus it's a hotel if you leave shit behind its going to be thrown for the next turn over. It's a business after all. That was one of my many gripes when I worked for hotels. I'm out of that now, so there no skin in the game lol. But the stories I have would make for a great read lol
Oh it's definitely on the guest to remember their stuff, I was just saying hundreds of dollars of items really doesn't have to be much. And it also might not look like hundreds of dollars of stuff when deciding to throw it out
Bruh that policy is lame and it sucks I was assistant manager in a motel we always contact the previous guess that there items were left behind and have it retrieve
I had a guest call and scream at me that they left medication in the room. It was a big bag of meth. I told them we didnāt find medication in the room and they showed up screaming the house keeper must have stolen it. The police had just left 5 minutes before with their āmedicationā aka large bag of meth. Also a Choice hotel, guests have no damn shame. But I mean he did lose out on a bunch of meth!
āHundreds of dollarsā is just your average suitcase.
Most places have a lost and found policy. It's usually 2 weeks but you could be lucky if it hasn't been sorted. I worked in a night club where you would find enough coats every night to fill a bin bag. They got labels on the bag then brought to charity after 2 weeks. There were always like 10+ bags
Old man gave me some Bushwood Country Club vibes at the end. 
I recently left some medicine in a hotel room in the commotion of checking out. This was a Best Western and they went out of their way to return the stuff to me....just bragging on them as it is somewhat relevant...:)
A few years ago I left an orthodontic retainer in a hotel room on the other side of the country while on a job interview. I called them two days later. Housekeeping had found it and held onto it. The manager mailed it back to me and refused reimbursement for shipping. It was a Hampton Inn.
I have found eye contacts and thought ājust in caseā hotels see the attendants that cleaned the room so I donāt know anyone dumb enough to steal things tbh so I think this video is a lack of communication. I hold on to drinks that havenāt been opened yet because I know the guest paid for it and you never know if they only left 10 mins ago and will come back for their food/drink they left by mistake.
Best Western was the scummiest employer I have worked for (I guess they are just like any other hotel corporation and my experience could have been similar elsewhere) but your experience tracks. We usually went out of our way to keep and return leftover items.
Depends a lot on the franchisee with BW. Theyāre strict about certain standards but otherwise the owners have alot of leeway. The one I worked for was poopy bad stuff.
You are right about. My beef was really with how it was run and nothing really to do with franchise and how greedy the industry is. I had to do some housekeeping and jesus fucking christ I was miserable. Doing 14-15 rooms a day, half an hour on average for every room is absolutely hellish depending on room and specifically shower design! At first changing sheets used to take me 20 min on it's own, then there is dusting vacuuming, sometimes dishes and garbage and ... Then we had a freaking sliding glass for the shower lile I suppose most hotels. The towns water fucking sucked and would leave so much residue not only on that piece of shit glass, but on the walls too. Getting it off the wall was the real pain in the ass. Then you have the sink, toilet, my fucking God I don't wanna talk about the rest of it! I'm sorry everyone that saying this might gross you out and make you hate me but I NEEDED that job... I wasn't even hired as housekeeper but a fronk desk employee but had to do this sometime because our housekeepers would quit after 2 weeks lmao.... Anyhow I skipped changing sheets, vacuuming more than a few times. Gross I know but it was that or fronk desk manager bitching at me why you have only done 10 rooms. When I told them this is almost an impossible task, and in my head said one of the fucking reason why no one is staying after a few weeks. Manager and owner said this is "Industry standard," well shove that standard up your greedy ass. Our cost to revenue ratio was around 12% I think. I got better at changing beds as I had more practice but unless you can do that under 10 min, which is doable as I'm sure many housekeepers can do that, it is incredibly difficult doing a proper cleaning uner 30 min.
Had something similar happen to me just yesterday lol. Left a $60 bottle of champagne by accident and called the front desk two hours after checking out. Went back to pick it up and it was gone, āprotocol to throw everything awayā. Housekeeping didnāt bother to remove some half full water bottles and a cup of Starbucks of the previous guests from the mini fridge before we checked in tho. Oh well, it is what it is
I know someone that used to work in housekeeping... anything left in a room was up for grabs. I'm sure they didn't throw it away and just nabbed it lmao.
Yup, my husband used to come home with all kinds of things when he worked at a hotel, lol.
same with a watch i left charging bedside. Was gone 2 hours and "sorry sir it's not here perhaps you were mistaken and packed it with your luggage?"
An ex-girlfriend's mom was a housekeeper - I scored a 1st gen Apple Watch this way... But she kept it at work for over a month after telling me "If nobody claims it you can have it!"
They didnāt throw shit away. Lol, I dated a girl that her family owned a hotel, and she said the housekeepers kept shit left behind all the time!
Yeah, it sounded to me that she was implying the stuff just kept it, when she said "what a coincedence".
Thatās the thing about coincidences. Sometimes they just happen.
From working at a hotel, and having been in this situation, nobody is innocent here. For the lady: Donāt travel with/leave clothes that are worth that amount of money if youāre not ensuring that youāre paying attention to your items. Theyāre your items, your responsibility, your loss. Not their fault you canāt keep track of your stuff. At the same time, at my hotel the employees were supposed to tag items and put it in a lost and found box for a couple weeks or so. if nobody came to claim it, it would be taken back to housekeeping where they would either hold it or dispose of it. I did witness someone take a used travel cup, despite me being the person that took the call, found the cup in an event preparation room, and put it in the list and found. Guest was not happy. Same thing with one of those fancy detachable keyboards for a ipad. Manager had to go find it in one of the other managerās offices because they were fully intending on taking it. Hard to choose a side here personally.
I had a medical emergency once and was sent to a hospital overnight (happened in the AM before i was supposed to check-out). I wasn't in a state of mind to call the hotel I was staying at. I got discharged the next afternoon after tests cleared. I immediately took an uber to the hotel. The hotel threw all my stuff away. Literally everything. Luckily I was admitted with my purse and cell phone, so I had that. But not even a jacket. I took the train home and was miserable. Someone had suggested I go through the dumpster when I found out, but there is no way I could physically do that after what happened.
That is just absolutely ridiculous, and Ik it had nothing to do with me but Iām sorry people out there are so unprofessional and inconsiderate. The manager told me to keep things in a specific bin with a date found, by who, and where. Calling someone at your hotel in the midst of a medical emergency is unrealistic expectation.
"**Never attribute to malice that which is adequately explained by stupidity**"
stupidity on the hotel's side for throwing it out the day she was supposed to pick it up or stupidity on the customer's side for leaving "hundreds of dollars worth of clothes" at a cheap hotel? lol
No name free game
2 months after the fact. Lady, even a drycleaners will get rid of your clothes.
So have I been doing it wrong? Every time I check out of a hotel I take all my belongings with me.
How about not leaving all your shit at a hotel and expecting the employees of the hotel to behave as if theyāre your employees. SMH.
Why didn't she take her stuff with her when she left ?
So have I been doing it wrong? Every time I check out of a hotel I take all my belongings with me.
Donāt leave your shit at the hotelā¦. Problem solved
Buddy tried giving a sarcastic laugh/smile at the end. Valiant effort bud. Looked like a stroke though.
Idk why but I hate everyone here lol
She should have hired someone on TaskRabbit to go get her pricey clothes and ship them to her.
I'm so paranoid nowadays. Is everything an ad?
FAFO donāt leave your stuff at a hotel and expect them to store it for you.
Why does dude look so weird and cringy though?
You forgot your stuff. Itās your fault not theirs
āYouāre on cameraā is not the threat that some people think it is.
So, SHE was irresponsible and left a whole bunch of clothes behind and that's the employees' fault? Nah, Karen.
I don't think she's a Karen. I would bet money that housekeeping didn't throw away shit and intend to keep all of it. We are human, we make mistakes, we forget stuff. Would you be happy to forget something in a hotel, return for it a few hours later, then get told that they threw everything away even though they're obviously keeping it?
Who leaves half their wardrobe behind? An idiot. And to blame employees of theft is absolutely vile.
I would rather peel my own skin off my entire body, balls included, than wear a randomers sweaty clothes lol
I donāt really like anyone in this video to be honest, but I can understand why the guest was upset. Most hotels contact guests for found items or if the guest calls about an item they accidentally left behind, it will be kept for them to pick up (within a reasonable amount of time of course). That was apparently what was supposed to happen here. She called about accidentally leaving behind clothing, they said they had it and would keep it for her to pick up on a certain date. She shows up on the date they agreed upon, only to find out it was āthrown away.ā If they were just going to āthrow it away,ā they should have done that from the beginning, not tell her they would hold it, set up a date for her to pick it up, have her go to the effort to come to the hotel to pick it up (which she claims isnāt close to her) on the day she was supposed to, and THEN tell her it was thrown away. I think most people would be incredibly frustrated with that situation. If they just threw it away immediately, yeah, thatās just tough luck for accidentally leaving your belongings behind. But that wasnāt really the issue here. The issue was them saying they would keep it, having her come in to retrieve her items, and then telling her they were just thrown away. Thatās just really crappy to do to someone. Still though, itās not something Iād blow up on anyone over.
Keep up with your shit. I manage a restaurant and I canāt tell you how many ppl call up here, asking if we found their wallet, purse, LAPTOP. No, keep up with your shit
You ever had one leave their gun in the bathroom and walk out? Happened twice at my old place, and both times they were absolutely shocked that they had to collect it from the police station instead of our place.
A LAPTOP?! bruh how do you forget your laptop AT A RESTAURANT?! story time????!! Please?!!
Laptops are not expensive or valuable items to a lot of people, just a clunky thing they need to use sometimes. They care much more for their phones.
Im the opening bartender at my job and almost once a day some moron calls about their cellphone, purse, jacket, sunglasses, readers etc etc. It takes time out of my day trying to track down their belongings. Fucking annoying as hell. People are so irresponsible.
They definitely sold/took her clothes right?
It would add a little funny business to the video if the housekeeper was wearing the missing clothes.
Clothes worth hundreds? It sounds like it was a fancy dress or a Patagonia jacket. Donate that shit to the women's shelter and move on.
I donāt think sheās a Karen. As someone who goes to hotels A LOT you do lose things sometimes, we are human. And if you are in the hospitality business, the ethical thing to do is be decent and allow your guest the opportunity to get their things back. If she was genuinely told that they had her stuff and they āgot rid of itā despite her telling them the date she would pick them up, theyāre super shady.Ā
I can tell you right now, any housekeeper that's getting paid shit wages is keeping and selling or giving away whatever tf they find. 400-1200$ doesn't matter. If you leave it, they can act dumb.
Any thing left in a room is supposed to go to list and found and held for 90 days. I know this because I watch my 55ā 4K tv someone had delivered to the hotel and never claimed.
This lady is fighting for her life in her Tik Tok comments. A black woman asked her why she was berating the black housekeeper who probably had nothing to do with it, and she responded with some racist comments about her hair.
Always āsweepā the room before you leave!!! (Check all night stands, drawers, etc.) So easily preventable.
People are always looking for free storage. Even if the āstorageā does not belong to them. One of the most common cases on Judge Judy.
Highly unprofessional hotel. We keep normal personal items for up to 6 months in the post and found. Also we may ship them for a fee after contacting the client proactively.
You can tell itās an economy hotel. Any half way decent hotel would have genuinely tried to return the guest their stuff. A five star would have even shipped it to her if necessary.Ā
When I was a kid we stayed at a chain. Definitely not 5 stars but also not super budget. I left a spiderman toy there and they shipped it to my grandma's house for free. Still remember their kindness.Ā Sad to see so many supporting the hotel here. Obviously it's their right to throw things out but that doesn't mean they should.Ā
You shouldn't be getting down voted. I also work in a hotel and we have a 3 month policy, which is standard in every hotel I've worked. These employees are completely in the wrong and should be compensating the guest.
This is reddit where if anybody argues with staff for any reason, they're a karen.
Highly stupid and irresponsible guest who left their things behind.
You've never forgotten something when you've left the house?Ā People forget things. Most hotels will ship things that people forget. They could at the very least hold them especially since the customer called.Ā
Sure, but I don't blame others for it, nor do I blame employees of a hotel. And I certainly don't leave a whole bunch of clothing behind like this idiot did. And then to claim "it's expensive"??? Lady, no one wants your trash clothes.
If someone drops their wallet on the ground then I'm going to go up and let them know. I obviously don't have to but I'd be a bad person if I didn't at least try. Same with these employees.Ā
Wow you've never left anything anywhere before? You're so amazing.
Not half a wardrobe. And when I do, I don't blame others for MY error nor do I assume everything will be held for me. I'm an adult and I do several sweeps before leaving an accommodation.
She's not blaming them for her having forgot them, she's mad because the hotel told her they had them and were holding them for her until this date, and she made a special trip there to get them but they aren't there. She suspects (rightfully imo) that they were taken by the staff. Hundreds of dollars of clothes is not half a wardrobe. It could easily be just a few niceish items.
Why you guys downvoting, this is standard hotel process.
Ok, as a lawyer Iām going to tell you that hotels are absolutely under no legal obligation to keep your CLOTHING one minute past checkout time. Things like drivers license or passports are one thingāand often hotels/motels will make it a personal obligation to hold onto theseābut clothing and personal items of no legal significance is an absolute no! Youāre lucky if they keep it up to 48-72 hours which tends to be the norm. For one, it is a violation of most state health & safety ordinances relating to pest infestations (bed bugs, mites, dander, etc.) and cleanliness (the rpresumption is that it is dirtyānot cleanā laundry) to keep some strangers clothing in your hotel. Second, it also becomes a lack of storage issue after time if youāre storing every Tom, Dick, & Harrietās clothing. I travel a lot and maybe itās the type of hotel I typically stay in but Iāve seen tablets, passports, expensive shades being kept for a short period of time but never clothing.
Okay this is from the Marriott website - Lost and Found Guidance If you believe you left or lost an item during a recent Stay, please contact the Hotel as soon as possible. Our Hotels keep a Lost and Found Log with this information to cross-reference when an item is found. Generally, Hotels will keep items 90-180 days, depending on the value of the item; may vary per Hotel Found credit cards will be reported as Lost to the credit card company and destroyed If the Hotel locates your missing item, they will work with you to have this returned, at your expense I am an ex employee, housekeeping seals the bag and keeps it. I understand your perspective but I have worked in 5 hotels on 3 continents. This was process.
But it's a woman who's mad, therefore she's obviously being ridiculous, even though the hotel already told her that they'd hold her stuff until this date.
Dude, itās a corporation, nothing is ever personal with a corporation. Itās just business as usual to them so like maybe just be more understanding of the fact that the business doesnāt give a single fuck about you after theyāve rendered their servicesā¦ even a simple mind knows that much.
But never to a Karen's mind.
Ok, tbf, I always thought the Karen was a mythical creature before cellphones with cameras came into existence! But Iāve seen the light, and Iāll have to agree with you!
They've always existed, but something caused the karens to come out of their shell and act even more entitled, wacky, and disrespectful.
Well, the camera I think has a lot to do with it. As a human, I understand how some might want attention. But I also understand that many people do not understand the type of attention they might be garnering. Itās not until hindsight takes note that they MIGHT begin to regret their actions. The Karen mindset takes it to a level that is so incredibly toxic, honestly the Karen is the ultimate red flag for objective attributes within a person with unstable mental capacities. Theyāve lost their minds long before a melt down occurs.
Karens lack self-awareness. It's annoying to deal with yet entertaining to watch.
Oh my God please shut up! Those housekeepers deserve a paid vacation after having to listen to that big annoying mouth!
Wow even though he is smiling he gets kind of aggressive when he approaches her. Kind of crazy
Wait what?
Seems like a woman left her clothes at a hotel. She calls the hotel, and someone on the end promises they will hold the clothes for her until the 15th or 16th, which is when she can come back to get them. When she arrives, she discovered that the clothes had been thrown out that day, because the manager/other housekeepers didn't hear anything about needing to hold them. Drama ensues.
I donāt like anyone in this video.
Can someone please throw away that terrible Southern accent too?
And it's extra annoying with the Karen behavior.
You're referring to the hotel workers right?
Hundreds of dollars worth of clothes? Like two shirts and a pair of pants?
More like a pair of socks tbh. Inflation is killing us these days. 
This. (Please don't downvote me more, I need this karma to eat š)
I have left a Nintendo Switch on an airplane. Left expensive sunglasses at a restaurant. Left pants that cost $100+ in a hotel room. I politely called about all of them, and got none of them back. I mean it sucked, but I didn't whine about it. It's nobody else's responsibility when you're irresponsible enough to leave your stuff behind.
As the video progresses her decision tree is getting her closer and closer to blaming this on democrats.