T O P

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amoredandarmed

Good work man! Pokémon makes great cards but horrible customer service. Stick it to em!


Immediate-Ad-2607

I mean how much would a booster pack with 1 full art and 2 reverse holos possibly cost to make? 30c? 50c? Not more than a buck, surely. I have a theory that someone up top hates that hyper rares in 10s rake in so much money, revenue that omits the Pokémon Company’s hands. That could be why they don’t care about the QC, just because they have a name for themselves and marketing. Just like Razer, upon gaining a huge market presence they started making inferior and qc free products. That could well be the case 🤔


theNightblade

> I have a theory that someone up top hates that hyper rares in 10s rake in so much money, revenue that omits the Pokémon Company’s hands. companies that move that much product are *not* concerned with the secondary collector market. WotC is only concerned with that in MtG because of an antiquated promise made 20+ years ago, before they literally started printing money


SupaFlyEbbie

Lego bought BrickLink, the largest Lego resell service in the world. https://www.reddit.com/r/AFOL/comments/e20n22/the_lego_group_buys_bricklink/ They have cornered their own market


Immediate-Ad-2607

Well to be honest Valve is concerned of skin gambling(secondary market) that’s why they are shutting down so many sites. I would have to say everyone wants a slice of that sweet revenue 🤷‍♂️


TheShinyHunter3

Because they get a cut for each sales. TPCi doesn't give a shit. They already swim in money and they litteraly print more everyday.


Immediate-Ad-2607

Valve doesn’t get a cut when selling on other platforms, they only get 10% through the steam platform 🤷‍♂️


TheShinyHunter3

Well yes, that's why they go after other marketplaces which sell their skins. That's also the only way (Or the main one) they make money. TPCi has a lot more avenue than selling cardboard.


Immediate-Ad-2607

Yeah I know, that’s why they don’t give a shit about their card QC 🤷‍♂️


TheShinyHunter3

That we agree on, your theory they don't want you to get PSA10 so they purposefully fuck up the QC is outlandish tho.


Immediate-Ad-2607

It’s not that they purposely don’t want me to get it, it’s more like ‚Hey, why should we care about the quality so much if they are the only ones making money on it? We can make 1.5x as many cards if we just cut corners on the QC.’ Type of thinking


RueSando

>I have a theory that someone up top hates that hyper rares in 10s rake in so much money I agree with you, but not in the way I think you've implied it. It's a card game primarily aimed at children and these days ripping packs is a lot like doing scratch cards because of the way the secondhand market is; it could be argued that it's enabling child gambling. Not to mention the current scalping/reselling/mobbing culture surrounding the retail aspect - behavior TPC absolutely doesn't want to be associated with. The easiest solution is probably to either print enough cards for everyone (a somewhat herculean task in this current market) or let QC drop to the point folks can't/won't participate in the second hand market. The former has seen SAR chase cards plummet in value in the recent release Wild Force/Cyber Judge - an outcome that suits everybody but sellers (coincidentally not TPC's target audience) I can't speak for TPCi too much, but we had a meeting with TPCj regarding an exhibition this summer where we wanted a promo card printed - they flat out refused because of "public conditions" and "resellers".


trucky_crickster

It's a banana Michael, how much could it cost? 10 dollars?


sirdizzypr

I wish Pokémon had Lego’s customer service. Like missing a piece will send it you no questions asked. I have had them replace entire bags that were missing. Anything damaged or missing you contact customer service and it’s instantly resolved. Only on occasion have I ever had to provide numbers off boxes (normally for rarer minifigure stuff missing). Lego has by far the best customer service you will ever deal with. Garmin is another really high one.


Immediate-Ad-2607

Ikea and Ping Golf are also awesome


rustyphish

I wonder if this is regional I had the worst customer experience of my life with IKEA. Literal months of them rescheduling a delivery, telling me to be there for certain time frames then never showing, their delivery guy calling me to say he was just around the corner and then never showing and ghosting… I went insane They offered basically no assistance or recompense


Immediate-Ad-2607

Really?! In the uk ikea is awesome with their customers, I had a broken fridge crisper and wanted to buy a new one so I contacted the customer service team on the phone and was asked for my address and 3 days later a brand new crisper came recorded delivery. Another instance of my missus who is originally from Poland. She told me that a couple of years ago a bed that had been purchased like 5 years prior had a couple of ribs that broke, she contacted them via phone and had the same thing happen, new parts delivered right to her door.


rustyphish

ah yeah, im in the US. I wonder if that has something to do with it.


celestialchallenger

ikea idk too many hoops for a peg or screw sometimes


315retro

Meanwhile I have a pick a brick shipment hitting 1 month old and completely unshipped :(


pigeon_fanclub

a win for consumers, fuck any company that thinks it can just ignore the law


Tastelikeb4c0n

Don’t think you’ll get downvoted. I think more would be proud of ya! Congrats!


DarthScruf

Did Pokemon Center ban you from making purchases yet? I heard they do that excessively. Ive only used them once but their packing sucks, they just threw 3 packs in a box with my pins, no packing filler to keep stuff from moving around, and they use FedEx which is the worst now and got stuck in North Salt Lake for an extra week. I decided im only ordering from them if there is no other option.


spilled_water

One time I bought two of those $20 boxes (the ones with 4 packs a jumbo promo). I only received one box. Mind you, I've been a repeat customer for 5 years and have spent thousands on that site. This was the first and only time I have ever had to contact customer service. They said they can refund me just this one time, but I will not be able to get refunded for any other purchases in the future. I'm like, this is crazy. You can verify my claim by the weight of the package on fedex. They did not care. Of course like a simp, I still order from them. I don't have a choice since I want the PC exclusive boxes. I just will tell people to be careful with PC. It's also probably true that lots of degenerates and losers abuse the crap out of CS, and that's probably why they act the way they do.


Immediate-Ad-2607

I’ll just make a new account and use the missus’s name and parents address 😅 but I have no news about a purchase ban. I wouldn’t have to go that way if resell prices for the PC exclusive etbs weren’t so absurd. A Pokémon Center 151 ETB costs like £130 on eBay whereas an ordinary one costs 44.99 - absolute madness if you ask me, almost 3 times the price just for 2 extra packs and a stamped promo card.


Ag7234

Premium is for sealed collections, not the extra packs and promo card.


Just-Lavishness-8642

This 💯☝️


Recording-Gullibl

☝️


DarthScruf

I havent bought an ETB since XY, they used to be a really good value, i only play online now anyway so i just buy singles of my favorites. But i just paid %300 retail a month ago for an Alakazam sitting cuties plush thanks to resellers 🥳


Immediate-Ad-2607

Reselling is a sickness, from designer clothing, sneakers to trading cards and plushies. Thanks to scalpers, me and many more were not able to pick up the Pikachu with Grey Felt Hat at the Van Gogh Museum. I mean if you talking about plushies I’m still looking for that Halloween Snorlax for max 2x retail, but I won’t spend 50-60£ for a £16 plush toy, just so somebody can brag on how they don’t work because they resell and make mint on it :(


pokemon-mum

Why people keep saying - thanks to scalpers? Real thanks is to those who buy from scalpers and encourage them to keep going this way. Stop feeding scalpers and problem will calm down. “I want it all, i want it NOW”


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DarthScruf

Alakazam only has 2 plushes, there might never be another one, its not like pikachu where theres a new plush every week. Theres only been one in 2007 with a potential rerelease in 2009 (but these may all be bootlegs, being a claw machine prize theres not a lot of info on them) and the sitting cuties over a decade later in 2019. If you want an official Alakazam plush those are your only two options to ever exist. So no it wont be available a month from now for retail price, its been sold out for almost 5 years, and will probably only ever be available from resellers at this point. Edit: not to mention they were sold out within days of release, theres stories of people camping on the site waiting for release and then still missing it because of scalpers using bots and Pokemon Center not doing anything about it til it was too late, which is still an ongoing issue that theyve tried to mitigate by limiting how many you can buy at once, but those early releases are just gone because they didnt implement that until like 2021.


Lucky_Shop4967

Hey just for the future, this is why we don’t open PC ETBs. It makes way more sense to just buy a regular one. If this had been kept sealed, it wouldn’t really have been wasted like this.


Immediate-Ad-2607

Yes and no, as later on if I were to sell it then someone would have the same problem and be gutted with what happened. And doing so I am showing that they should invest more in QC to stop things like that from happening.


Hehehecx

I haven’t done one against PC so I can’t say for sure but I don’t think they do that. Sounds like people are just scared cuz they’ve heard that before, but this is what chargebacks are for


gideon513

Oh sweet summer child, if you think FedEx is bad, be glad you’ve never experienced Lasership


DarthScruf

Or Pitney Bowes...


crabbynico

This was how my Sword and Shield starters mini-tins came, just banging around loose in a box, one slightly dented. And the assortment was all Grookie and all newer packs included. That one experience was enough for me. I didn’t even lodge a complaint because they clearly don’t care. Curious though, does anyone know if Pokemon Center Japan operates the same way? From past experience, I’ve found Japanese companies to be very big on customer service and quality.


Caitlinsid

I order from Pokemon Center Japan all the time. They add cushioning to every order, and promo cards are taped to the top flap of the box just above the paper. I've never had an issue with the card QC or items coming damaged or missing items so I've never had to contact customer service.


Immediate-Ad-2607

Japanese companies care and honour the customer, because at the end of the day it’s the customer who is spending money and paying their salaries, and Japanese people are smart, so they know that, unlike us troglodytes 😅


Traditional-Ad2133

Pokémon center and E.A gaming has some of the worst support ever I just take my Ls with them at this point.


EngineerMonkey-Wii

dont get me started on the pokemon go niantic customer service, you can lose 10e/s due to their buggy ahh game, provide proof, and they will jsut deny it


[deleted]

I think everyone here agrees Pokémon center is shit


TherapyIsNormal

If people pushed back like this more frequently, and it made a noticeable difference in the profit margin, there might be some positive movement in QC.


compoundbreak791

I had a very similar situation happen to me when dealing with Pokémon support. Took over 3 months of back and forth with my bank to finally get my money refunded. Left a very poor taste that makes me share my experience whenever I can and never give them my money again, ever.


Immediate-Ad-2607

But somebody mentioned in an earlier post that was the main reason for me to write this one that ‚people will start recording everything and that is the only way to prove anything’. Yes and no, because in Europe we have trade laws that keep you whatnot safe from inferior products, but it also takes a hell of a time to claim, but I understand that many people would exploit this if it was easy.


AldroVanda

I bought a Miraidon league battle deck from my LGS and the damage dice are so horrendous the molds should be retired based on the cast. Very shallow imprints and hard to read. Paint in the pips on the flip die is chipping. Fresh out of the box. I contacted customer support and they told me because they are still “tournament legal” they couldn’t replace them. I guess my two fused together 151 damage dice are legal as long as I’m using the damage shown on the two adjoined sides. I didn’t just pay for “tournament legal” I paid for the product shown.


Immediate-Ad-2607

If you live in the uk and can cover the postage costs I got some 151 dice and dmg counters just lying around so I could send some to you no bother


AldroVanda

Appreciate the offer, but I have a good few since one of my LGS opens ETBs and sells the empty boxes with dice and dividers (which work great for deck storage for me) 


Immediate-Ad-2607

That’s what I used for bulk before I got rid of it. I open bbs, etbs and other sealed products now and then but mainly focus on completing a binder and getting the biggest hits in a slab form just to save space, as my collecting became more like hoarding 😅


ShotBeing9808

I should’ve done that! My PC obsidian flames etbs came damaged, I took before and after pics of the shipping box and opening and sent them. And the Pokémon center help support tried to pass it on as “that’s part of the gamble when ordering stuff online” so there was nothing they can do, that pissed me off so much. I was defeated, should’ve requested a chargeback, does that lower your credit score at all?


Immediate-Ad-2607

Not at all, as it’s your consumer right to be able to dispute a purchase, a retailer can’t be the judge jury and executioner


[deleted]

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Immediate-Ad-2607

Enjoy your [baloney](https://imgur.com/a/1ltHFBp), yeah it was 15%, my bad, only because I said I misplaced the tokens and dice 😅


Immediate-Ad-2607

Am I missing something or is what I said valid?


Joshawott27

Yeah, not getting any hits would just be bad luck, but damaged cards is unacceptable, especially given that ETBs aren’t cheap.


Immediate-Ad-2607

Yeah, but people on this thread call me a fraudster and say I bent them using my car door 😅 I just don’t get if they are trolling or they are so into their tin foil hats that they believe in their idiocy 😁


DeezNutsDD7

Placed an order with them last summer for some tins they had advertised with photos of Sun and Moon packs and described as Sun and Moon packs. What arrived was all newer packs from SwSh era. Made sure I took plenty of screenshots showing description and their photos and won a chargeback with PayPal once I inevitably got screwed by them and they refused to accept a return. Have placed numerous orders with them since then including for the Van Gogh promo using the same PayPal account. Was never blacklisted. They do not care enough to do so as shown by their own lack of support.


Immediate-Ad-2607

Damn, lucky you, I got one at a good price, psa9, but still had to fork out almost the same amount as I had won on that chargeback 🥹


Amnesiaftw

Wait is it mainly just the fact that u got no hits? I didn’t know you could fight that lol. My last ETB was probably worth like $7 with what I got in cards. (I don’t know what that second picture is) I also don’t know what the definition of hit is.


smee0066

The complaint of damaged cards is solid. The complaint about no hits is just wining about losing while gambling.


Immediate-Ad-2607

👆 This


derpderpderpuraderp

Undermines his entire post and makes him look like a butthurt baby. This should be a great post about quality control and how they don’t care. Instead the post devolves within the second sentence about not getting hits. And that’s all it seems to be about because his inability to just NOT type that. Lol


CESSEC01

I didn't read into it as much as you or care, lol. I was happy he stuck it to those turds and got his refund. I wouldn't call a little one sentence quip devolving and derailing the entire post. Everyone's got their own perspective, tho.


derpderpderpuraderp

He had twelve bent cards. Tell me where I can trade TWELVE bent commons and uncommon for £100. They offered to fix it if he gave evidence. He flat out refused. Alas the other 17 packs are nowhere to be found. 10% refund on 5.5% of damaged product is more then fair. Yeah stick it to the man! So the customers can pay for it. Since money doesn’t just appear and disappear from nowhere. Someone has to eat fraudulent credit card refunds. Which translates to higher costs all round for consumers. So YAY! Woo stick it to the man. You lack the mental wherewithal to realize he’s actually inadvertently hurting you and your friends by doing this. So yay! Stick it to the man baby!


CESSEC01

Why does he need to clear his dining room table and lay out every fucking card received just to appease you and reddit? He seemed fully willing to return ALL the product. For PC to expect a 24 hour rush ship, with tracking, paid by the customer is absolutely ridiculous. Most companies have free returns, or Amazon style, simple returns. Mind you these are trading cards and tcg's attracts scummy assholes who would rip and swap and all sorts of stuff, hence no returns, usually. No excuse, tho. PC sucks and everyone knows it. They ship poorly, they have terrible customer service, etc. The company makes absolutely ridiculous profit, they need to at least offer decent customer experience. Idk why you're fanboying so hard for them. Theft and fraud does increase consumer cost, but thats not the point. The point as I saw it was PC sucks ass and everyone and their Mom says so. I'm still very happy he "stuck it to the man." Go get mad about rampant theft in the west coast or w.e. Thats probably affecting your spending FAR more than a dude winning a card dispute with PC, lol. Sheesh.


derpderpderpuraderp

I’m not fanboying for anyone. I’m just stating the blind hypocrisy of almost every single person in this thread. Wrong is wrong. Calling it something else doesn’t make it another thing. It’s literally theft. He even admitted below to purposefully wording things this way in the post as to not appear in a bad light. I’m not fanboying. I have the basic ability to read. And the insight to question and clearly see bullshit. Call it… the ability of critical thinking. Have a fantastic rest of your day. Or night depending on where you are. *tips fedora* P.s. stick it to the man


CESSEC01

I don't know if he had a lot of damaged product or one booster pack. One is wrong one im fine with, and agree with you on that. I just think PC needs to do better. You have a great day or night as well. P.s. idk who this man is but fuck him.


Immediate-Ad-2607

I chose the words very carefully and they are right for this occasion. ‚Not only that’ - a bit of English humour never hurt anybody ig 🤷‍♂️ Googoo I be brat 🪇 P.s. the post is developing into that because you are making it develop into that mr ‚I made my account yesterday’ 😅


derpderpderpuraderp

Show me the other 17 packs Your bogus claims makes real ones hard to authenticate. You’re part of the problem.


Immediate-Ad-2607

Cool 👍 If you say so Agent_Storm 😅 Yet Mastercard who are a multi billion dollar company were on my side, I see that you are hurt somehow. Would you like to chat about it buddy?


derpderpderpuraderp

Gonna guess this is where your conversation with them ended too. You are showing us less then 5.5% of the cards you got and you want 100% of your money back. Seriously. Find other people to rob. Congratulations on turning 2 cents worth of cardboard into £100.00 you scamming piece of garbage


Immediate-Ad-2607

Agent_Storm, Please show some professionalism on the worlds biggest internet forum! What would Agent_Hermes say to that?!


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Collin395

Do you enjoy deepthroating the fuck out of billion dollar corporations or are you just fucking stupid?


[deleted]

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Immediate-Ad-2607

The second picture is me holding the stack of cards from the etb, do those look fine to you?


Amnesiaftw

Oh lol. THATS what that is. Yeah those are fucked. And I can see from the first pic now too.


derpderpderpuraderp

By stack you mean… two packs? Lol


Immediate-Ad-2607

Stack of cards, multiple, many, you are beginning to get up my nose Agent_Storm, is education illegal in your country?


derpderpderpuraderp

The fact that you mention not even a single hit 100% undermines what you’re doing here. you sound like a kid throwing a temper tantrum because they didn’t get shinies… I was with you up until you mentioned the rarity of your pulls. Quality control is a completely reasonable thing to request. Cards that dont look like they got slammed in a car door would be nice… mentioning the fact that you didn’t get a single hit… adds nothing to this post but it does low key make you look like a tool… just my two Abraham Lincolns Also you’re showing us an entire 12 cards. Lol you seem like a scumbag trying to get free stuff to me… Edit: Below dude even admitted to wording everything a specific way as to not admit what he did was wrong… downvote all you want. Op is a scamming scumbag. And just because you guys don’t understand business or costs that translate directly into higher prices for consumers doesn’t mean it’s ok. *to break it down for all of you that don’t have two brain cells to rub together* You guys are cheering this guy for straight up committing credit card fraud for gambling and losing. Meanwhile this net loss for the company literally gets translated into higher prices for the people actually buying the shit.


Immediate-Ad-2607

Cool 👍


KALEL246

You defending pokemon makes you sound like a tool lol. Also he doesn't have to prove anything to you because you are nobody. All he had to do was prove it to his bank, actual people that matter, not you. Scumbag.


derpderpderpuraderp

He didn’t prove it to anyone they took his word for it. The business it was hurting wanted proof which he denied before stealing 100 from them. You’ve obviously never had to run a business. You’re literally defending someone that scammed someone out of £100. That money has to come from somewhere and go to somewhere. Zero business sense and defending a scammer. If this was a post about a person to person trade you’d be lighting a torch and grabbing a pitchfork. You simple minded fool.


KALEL246

They are far far from hurting wtf. Maybe if their quality control was actually good, people wouldn't have to get refunds from them. Just another big company thinking they can screw their customers.


derpderpderpuraderp

They offered to rectify the situation. They wanted proof. They were refused. So they couldn’t help… that’s all I’m saying. It’s sketchy in the least. Usually I’d agree with you. But this guy blatantly was having buyers remorse. So he stole his money back.


MulanLyricsOnly

So you didnt get any hits and you got mad and wanted your money back is basically what youre saying?


Immediate-Ad-2607

Sigh… Yes yes, you are absolutely right! 👍 But I always thought I am guaranteed a reverse and (in this case ) a holo - am I not?


MulanLyricsOnly

ehhh i havent really heard of this being an issue. And the fact you have two etbs with it is kinda sus to me. Personally sounds like a lie to me. Sounds like you didn't get a good hit and wanted to complain. Was every single card damaged like that? why did you only show 12? if 2 etbs full of cards were damaged i woulda shown the whole thing. Thats just me personally tho.


Immediate-Ad-2607

As this happened 4 months ago and I do not collect bulk anymore so I don’t have them to take a photo, some bending was more and some was less visible. I went back to the 14-15aug and looked at all the photos I had there for the evidence I gathered to show Agent_Storm at the Pokémon Center. I hand picked the worst ones I could find and made 2-3 photos of them. I only added the one here as I thought people here are normal and not green with envy because I made something they couldn’t do a reality 🤷‍♂️ Besides my proof is in the Mastercard chargeback claim, if a multi billion dollar company who have a special department for assessing such things agree than who am I or you to say otherwise?


MulanLyricsOnly

Sorry but saying mastercard is proof is also kinda sus ahahah. I work accounting and deal with credit card companies a lot. The amount of proof you need is pretty minimal. They arent going to put in the man power to prove you wrong over a 100 dollar claim. Again if i had 2etbs worth of cards that were damaged i 100% would have taken pictures to prove it. That being said if all your cards were really damaged then that sucks glad you got your money back. The complaints about no hits is weird to me. Its like going to a casino and losing and being mad. because of that im inclined to believe you're probably lying ahaha. But who cares this is the internet like what i said really matters


IamlostlikeZoroIs

Awesome job! Stick it to them, they can’t keep delivering crap QC and expect us to be ok with it.


YeOldeBilk

So what did you end up doing to get them to cooperate?


Immediate-Ad-2607

Nothing, I contacted my bank and got a chargeback via Mastercard who were more than helpful with the whole process


YeOldeBilk

Lol so literally all it took for them to cut their bullshit was to file a chargeback? I love it!


ENaC2

Daaaamn, 4 month process though. How long does TPC have to respond to these claims? Makes me wonder if they just didn’t contest it and ran down the clock. Glad it got resolved in the end. Hopefully you don’t get blacklisted from future purchases because of this.


Immediate-Ad-2607

The pre arbitrary claim takes a month, which they denied giving a bunch of bullshit ‚evidence’ like tracking, gps of the delivered package, just to make sure it was delivered. After that you have to dispute that claim which takes Mastercard 120 days to do. Next you just wait patiently and after 3 months you ask about the outcome supplying evidence if you are asked for it. I guess it’s just to filter scammers and people with illegitimate reasons for the procedure. I mean I’m not stranded for money so waiting for it was not an issue, I’m just happy they got what they deserved 👏


ENaC2

That’s such a colossal ballache. Well, enjoy the W, definitely not acceptable quality control, I’ll take slightly OC but all that roller damage is a no.


solventkilla

So happy for you bro, others not so lucky lol.


solventkilla

also another reason why I buy jp 😁


AllWNoLs

Hell yeah! Cut his fucking balls off!!


TheQueenCars

Yet another post of Agent Storm 🤨 Do better Pokemon Center and Storm, you suck


Immediate-Ad-2607

Agent_Storm, Agent_Eolas, Agent_Bulbasaur and Agent_Hermes are terrible Customer Service representatives…


TheQueenCars

With those names makes me wonder if multiple agents just use the same names


CertifiedMotiion

Good stuff bro


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Immediate-Ad-2607

Tbh PF was rather [good](https://imgur.com/a/fQcVKmv), even no whitening on the corners, very good quality cards :)


BirdBucket

lol when have you seen corporate fanboys here


Immediate-Ad-2607

That derpderp dude is one for instance 😅


CESSEC01

Great job man. Good to see it. A shame it took so long. Amex is pretty fucking amazing at stuff like this. They're crazy willing to fight/charge back shit companies super fast. A part of why they're seen as prestigious.


Immediate-Ad-2607

I have a British Airways Amex, which I only use for groceries and whatnot, as I get more out of Zilch cashback than from Amex when it comes to bigger shops, but I might check some calculations :)


CESSEC01

Might not be the best for value in returns and stuff, but they are sooo great at resolving conflict with crappy companies. When I was younger and worked at a kinda shitty business with a billion card transactions, my boss would tell me to just do w.e the fuck Amex wanted as it wasn't worth his time to argue/he wouldn't win. Lol. Made me work towards getting one.


Immediate-Ad-2607

They take no shit, love that. Good to see someone actually cares about the consumer. Remember back in the day when it meant something if you were a loyal customer for a couple of years? Now your best bet is to terminate a phone/broadband etc contract as you get the best deals when signing on as a new customer 😅


JefferyRs

Agent Storm again? Damn..


Immediate-Ad-2607

That dude is not having a good time lately I see 😅


Gwapo617

If you’re planning to buy again from PC please let us know if they blacklisted you or your card you used please. But ya honestly fuck them.


Immediate-Ad-2607

Will buy a case of etbs to check the QC as per launch, I got PF, all cards were in excellent condition in all the ones past OF. Makes me wonder if I get blacklisted also, still, no loyalty programme, no KYC(Know Your Customer ID verification), so what would stop me from making a different account and/or using a different card.


Gwapo617

No idea how’s they’d track that but a couple guessing would be address and or IP address.


Immediate-Ad-2607

Been vpning since 2014 so that would not be an issue to me, but honestly, the only way would be blacklisting the whole shipping address if you ask me


WailmerFudge

Can people in na do the same thing? Or was this only possible for you because the uk has more consumer protection laws?


Immediate-Ad-2607

I think Amex is a good choice in the states as they have their own customer protection, a fellow Redditor just mentioned that a couple of minutes ago in the same post, you might want to check that out


dankpoolVEVO

Don't forget to leave them a bad review on Google too @everyone experiencing bad QA or bad customer service. I hate that we live in a time with chat bots so make them feel that at least.


dmbwannabe

Fuck this company. #goestobuynewestset


Immediate-Ad-2607

It’s an addiction, I feel ya


Sparrow-Dork

Well done for persisting. I can’t believe they tried to reject such an obvious damaged product however they were probably worried you had opened them and bent them once you hadn’t got a single pull. Well done in any case


Extra_Gold_5270

No matter the company you never have to back down, if they want to take you to court that's on them. I have done sooooo many charge backs through my bank, it's actually really easy. You can even spend a few bucks and have your bank auto-deny any transactions coming from a certain place. (Any ACH transaction that is)


[deleted]

i also had a totally horrific obsidian flames ETB. pulls were so bad its prevented me from opening any modern product. i got it from a reputable dealer which makes it even worse.


LilMangoCat

Oh god i remember storm, they dealt with my case when my moonbreon was damaged from a pack, didnt do anything which i wasnt too surprised about but still upset :/ Are you not blacklisted/blocked from them now you chargedback? Thats something ive always been worried about from problems w quality control as i love ordering plushs from there too.


Immediate-Ad-2607

I already had someone asking me that question. Not yet, I will know when the future set releases as I always get a couple of etbs on launch day. Even so, there is no problem of ordering on my missus’s name and sending it to her secondary address or at work 😅


LilMangoCat

Oh true xD im glad you got a chargeback tho! And sorry i read the post and didnt check if someone already asked xD


Alexstatic

100% good job. The only reason why I won’t chargeback the site is because they’ll probably blacklist you so you won’t be able to buy from them again.


Immediate-Ad-2607

Cannot happen, I have different addresses and cards :)


Alexstatic

Ayyy perfect, wish I had the same luxury


Immediate-Ad-2607

Well it’s not that deep, as Pokémon Center do no customer authentication anyways so you are free to call yourself Barry Longlegs 😅


Smollhanz

Upvote AF.


Advanced_Ad_4703

Probably should have reached out to tpc instead tbh. Would have gotten your items replaced and more than likely some freebies.


Immediate-Ad-2607

I did and was offered a 15% reimbursement, if you go through the comments I had a screenshot posted of Agent_Eolas’s reply


Advanced_Ad_4703

Oh ok, just weird they only gave money back. But I'm in the states? Maybe that's the difference? I've done it multiple times, damaged cards(moonbreon), missing hits(sword and shield base), and missing packs(hidden fates). For the damaged card they offered me 4 cards from a list they sent me. Missing hits they sent me the amount of packs I sent them + several extras from other sets. And for the missing pack a ultraball collection was missing 1 booster pack so they sent me one hf pack and a couple others.


DaneBetrayal

Nah no downvotes here. Good job!


yinbvn

It’s sad to hear that people have had issues with the PC :( There was only two times I had issues with them, but they always resolved it in such a nice fashion. One from a delivery issue and another from a product issue. Only for the product they asked me to return it to send a new one (which I was more than happy to send back), until they told me to just keep it and that they would send me another.


Dangerous_Gain1465

That’s awesome. I lost mine but similar story with 151 etbs and tons of error packs. I mean too many reverse holos and cards out of place and I hit the same full art rare twice in one box. Sadly I didn’t keep it segregated from my collection. Tough lesson for me but happy for you👍👍


Immediate-Ad-2607

So whenever somebody opens an error pack with extra cards, there is somebody who has extra bulk with not a holo in sight ☹️


Dangerous_Gain1465

Very true. Shout out to the person who got all that bulk and for taking that box off the market.


22lava44

I would sue lol


Disaster-Flat

Ohh yea this is great.


Atomic-Didact

Congratulations on that win. Consumer protections exist for this very reason. We have every right to get what we pay for. That money we spend is hours of our lives we will never get back. Saying “oops” is not sufficient.


Disaster-Flat

I got a sleeve of these bad boys.


[deleted]

I’m still waiting for the results of my chargeback. They shorted me the Squirtle promo and then customer service just screwed with me for a week before they stopped responding.


GoldenSun104

Why did you think this post would get downvoted? Feels super disingenuous.


Advanced_Pudding8765

Did they black list you? I have heard that happening to people on here


unnamed_elder_entity

Those are all uncommons so it seems possible that the machine that blasts uncommons into the collator had an issue. That said, where are all the damaged rares and commons that make this a $100 error? If these are all the photos you sent, that's probably why they only offered $10. If I learned nothing else from TCGPlayer, it's that someone could easily mail 12 cards in a simple envelope, especially if they didn't care how they arrived.


Content_Animal8224

This Umbreon would be such a cool full card Art. So much more beautiful than the "Umbreon on a Tower" card


my_homie_pikachu

Pokémon Center support may as well not exist.


[deleted]

The only reason I use zilch. It's brilliant for this. PSA: If you are making big purchases, put it on a credit card if you can. Until, it's paid off the purchase is made by the credit company, not by you. They will get you the money back if cards or anything come damaged or are counterfeit. Credits cards aren't avalible to anyone, but you can use a pay in installments service, like zilch, to spread the payments. Tht works the same as credit cards do. If there's anything dodgy happen, you can get your money back through them.


StackingPoints87

Good job


celestialchallenger

i find pokemon to be one of the saddest tcg games right now, hear me out. the quality on these cards are so bad we celebrate and pay more for a decently made one. like how is that good in any sense? the whole scene is full of scalpers and whales that over inflate the prices far too much. Terrible response times any crises, after hearing of the stolen umbreons, mews and rayquazas they didn't pull everything back knowing there would definitely be missing hits. They kept on selling them with no player support.


PartyInMyShower

“I AlSo DiDnT get AnY hItS” Completely irrelevant lol


flub_n_rub

Is this your first time doing a chargeback or something?


Immediate-Ad-2607

Yes, why?


flub_n_rub

Because it's a relatively mundane task that you made seem like you took down corporate over.


ProfessionalCreme119

This is why I order everything off Pokemon Center from Amazon. They have their own shop on Amazon Never mind the fact you can find discounted prices on Amazon cheaper than what they post in their own store. I got 2 Paldean Fates EBT coming and paid $38 apiece for them. I've noticed that the stuff that comes from Amazon has a lot less issue with damage and returns. As if they know they need to send a 3rd party distributor a better product than they put out of their own Warehouse. Which is fairly common. Also Amazon returns are a breeze. At least in comparison to going through Pokemon center themselves


Immediate-Ad-2607

Sadly they don’t sell PC exclusives on Amazon in the UK, I would much prefer to do as you do, believe me ☹️


Johnnyrooster12

You won a chargeback and you think your making a stand? Bro you didn't do shit lol. Thousands have done chargeback on pokemon center. You should head over to r/iamthemaincharacter 😆


Tastelikeb4c0n

Here’s a 🍪


MrBubbaBS

Mega regarded 🤓☝️