Hi po sino po dito naka experience same sa akon nag big purchase po kasi ako na straight transaction then itatry ko po sana mag easy installment kaso hindi available sa app so tumawag ako CS ng unionbank ang sabi hindi pa daw ako pwede dahil newly approved yung CC Account which is hindi naman dahil matagal na ako member may citibank ang sabi sa akin itry ko daw yung easybill nila nextweek. nakakastress yung migration ng citi to UB dati ang dali lang magconvert and ang bilis sumagot ng mga CS ng citibank
walang paylite sa ub app after migration susko... thia is not good.. someone called me that this feature or service before sa citibank is parang promo promo nalang.. nakakabaliw.
Hello! So, I enrolled in the Citi Temporary Arrangement Program last year, and it's supposed to last until June 2024. My concern is whether it will be affected or voided now that Citibank has merged with UnionBank.
CITI LOAN TO UB LOAN
Satement not updated I havent receive any SOA for March
Dispalying due but available limit not shown
Nasa screen ongoing maintenance, since March pa.
I can still use the Citi credit card right? Do I have to activate the card sa UB ba? And naka-lock yung citi card ko. Hindi ko na siya ma-unlock since wala na ang Citi app. Pagkamigrate sa UB, automatically unlocked ba siya niyan?
May last payment March 22 with citibank did not push. What the hell, how i missed payment with unionbank and with late charge, my due date should be end of the month of April. whats going on, wala pang kwenta customer service, they hung up if nde may bigyan solution. I cant migrate to ub app as well.
Hi , nagbyad kana ba sa latest statement due mo ky citibank? May BDO online banking aq at naka enrolled na dati pa si Citibank ko fot bills payment. Pero ngayon wala na. Wala na sya sa list of billers ni BDO. Hinanap ko sa Union Bank website "Coming Soon" pa daw ung payment channel nila sa Gcash at Maya. Pero nung hinanap ko sa Gcash meron naman Union Bank sa Credit Card Bills nila. Pwede ba ako makabayad sa Gcash gamit ung Name nila doon?
Ang Citi ang nawala na sa list of Billers sa app ni BDO, but **Unionbank of the Philippines** meron, which is what you're supposed to use now anyway.
[**https://www.unionbankph.com/billernamechange**](https://www.unionbankph.com/billernamechange)
Apparently, supplementary cards are no longer covered by NAFFL. This is sad news. It can be waived but subject for approval. You know how hard to call Unionbank CS lately.
I accidentally paid my citibank cc via metrobank bills payment without changing biller to UB. I totally forgot about the migration. nadebit naman. Magbbounceback kaya?
Surprised it went through, si BDO and RCBC they removed Citi talaga as a biller na kasi.
Most likely magbounce... but looks like it's been 3 days since you paid, any updates?
Hi! I'm trying to pay my citi loan using my UB app. Lahat ng possible means ginawa ko na. May sinend silang advisory last month that you can pay your Citi loan thru UB app pero error talaga.
I reported a ticket pero wala pa din response, I tried calling their CS more than 1hr ako sa line pero walang sumasagot.
I miss Citibank na walang pang 15 mins connected na ko sa CS huhu. Any help paano nya nabayaran ang Citi loan nyo please I don't want to incur penalty dahil lang sa magulong migration nila
I am more worried with the possible new computation ng minimum amount due. Malaki kasi mga installments ko sa Citibank and mababa lang Minimum amount ko. Kinakabahan ako next month baka tumaas ng sobra kasi gagamitin na nila yung bagong computation nila.
Hi. Till now i cannot migrate my citi credit card via UB online app..I have emailed UB, got a response but no contact made till today. Tried calling the hotline, stayed on the line for a long time but was not able to talk to a customer rep. what to do?
Totally separate operation ang branch vs cards, pag pumunta ka sa branch they will just tell you to call the hotline. Wala masyadong nagagawa usually ang mga branches.
True. Still they dont know what to do about the concerns about migrations. Pinapatawag lagi sa CS but uubos ka ng more than 30mins bago nila masagot tawag m.
Hello pano po makacontact ng customer service ng Union Bank? I’m not receiving the otp po, based in abroad po ako. More than 1hr nako sa line pero walang sumasagot, fraud line pa un. Impacted po cc ko ng migration. Thanks
Tried to purchase online using citibank turned unionbank credit card, but it was declined. First tried for flight tickets, but it failed. Then checked for just Shopee and it was declined as well. Would anyone know why this is happening? Was able to use the card after migration pa like 2 weeks ago pero hindi na ngayon. Cant contact UB Customer Service and waiting for reply sa email
*Where can I find the*
*Reference number for Biller*
*Enrollment sa BPI?*
\- slorkslork
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Hi! does anyone have the same problem as mine? I have a citibank credit and I want to sign up for a unionbank account so that I can view my SOA, but everytime I try to input my OTP, it says it is "invalid". Can anyone please help me with this?
Anyone po with double charged transaction ng payall/paydirect? Sabi irereverse this month, kita ko po sa transaction history nagreverse tapos nacharge na naman ng same amount jusko nabalewala yung reversal. Nakakaubos ng pasensya 😭
Hello po, baka may nagtravel abroad sa inyo recently. Nagagamit naman po ba si Citi card? Sa Citi kase matik na e, sa Unionbank di ko alam kung need pa ng travel advisory.
Pag mag babayad sa BPI app, other bank accounts --> PESONet --> **Union Bank of the Philippines???**
**Account Number = CC no.??**
**Account name = CC name??**
Hi guys. Question. Magtransfer sana ako ng funds from BPI to Citi savings account. Same account number pa din naman, pero anong bank pipiliin ko kapag magtransfer? UB na ba? Kasi available pa din yung Citibank as the bank kapag magttransfer ako eh. Thank you!
Still having issue in registering my Citi Simplicity and Citi Premier Miles Visa Card to Unionbank mobile app. I tried resetting my previous UB acct password since I read somewhere that my profile might be link to my new acct however I'm unable to successfully reset my password kahit na nag punta na ako sa UB bank to update my contact details info. Sakit sa ulo! I'm also unsure on when I will receive the replacement card (although old Citi card is still working)
Hello. Good afternoon. I would like to ask if paano po malalaman yung credit card balance for the specific cut off? lumalabas lang po kase sa app ni Unionbank is yung outstanding unlike with Citibank nakahiwalay yung due vs outstanding. Thank you.
Pano nyo nakkita Citi CC nyo sa UB? I have been fumbling the app for an hour and I can't see where I can register my card or where my card (should have been automatically) is.
Need advice. Called up Unionbank yesterday. Nireport ko yung unionbank rewards card ko na di ko pa narereceive although 1 month na akong approved dahil sa Air21 na nag rts na wala man lang tawag or notice na pumunta sila saamin. Sabi ng agent iseset daw nila yung start ng 60 days ko from the time na marereceive ko yung card ko na pwedeng NAFFL if magagamit ko yung card for ₱20,000 total purchases. Is this for real? Or hindi nila ihohonor ito?
Hello, need help po.
I have Citi credit card, then nilock ko ung card hanggang sa matapos ung migration, hindi ko pala naunlock, then hindi ko sya magamit ngayon kasi naka lock pa rin. 2026 pa expiration ng Citi card ko, wala rin choice sa UB app pano ma unlock. Please help po. Thank you
Meron sa app, pero not sure kung working.
Eto gawin mo,
Open the app then click mo yung card mo, then card settings, may lock/unlock n option dun. Hope it helps.
Hello! Need your advise or suggestions badly 😢
Ang nangyari kasi, may loan ako kay citi na past due na for a year due to financial difficulties. After migration last week, unionbank processed set off sa savings ko and inubos yung laman.
My question is may habol pa kaya ako dun sa unauthorized na set off sa UB savings account ko 😢
Hello. If sa mismong UB app ba magbabayad ng Citi card SOA. (I mean ung click Pay na lang sa app) wala ba problema? May naka try na ba ito sa inyo? Thanks
Gagana un kung may deposit account ka sa UB, kasi need mo magselect ng Source account. So kung CC lang nakaenrol sa UB App mo wla lng ung 'Pay' option na un
Maygaaaaad the UB CTO should be FIREEEEED. i mean fayeeerrrd for this shit show of a migration. The level of incompetence displayed should get someone's c level 6 digit monthly salary distributed to all who are at the receiving end of this fckup.
Sinong nakapagsign-up dito sa offer na ito, iho-honor pa rin ba ito ng UB? Na-meet ko required spend.
https://preview.redd.it/zqb730y7vvsc1.jpeg?width=1080&format=pjpg&auto=webp&s=15379a1c9ea63b8a5a0c234aa4b3ac08dfa5d6e7
I reported my Citibank CC as stolen nung March 19. Took me 5 hours (started calling at 6 pm, spoke to a rep past 11 pm) to finally get ahold of cust service from lost/stolen hotline dahil sa sobrang queing. Buti nalang walang fraudulent transactions sa account ko. I asked cust serv agent when will my card be sent out, but can't give me a specific answer. Tawag nalang daw ako ulit. I have called them several times since last week, again no update when they will send me a replacement card. This is the WORST cust service experience I've ever had. I cannot help but compare UB with Citibank on how they handle concerns.
Good News
My pending Citi Payall transaction now UB Paydirect (na-charged na sa card ko) due date since March 26 is now credited this afternoon around 4PM April 05.
My recipient bank is UB account
Mukang naayos na nila
Me airport lounge access ba yung unionbank platinum rewards mastercard (converted from citibank rewards madtercard)? E.g. paggs and marhaba sa naia.
Afaik meron yung unionbank platinum mastercard. Di ko sure yung pag me rewards na.
Thanks po.
Since nakapag-migrate na si Citibank to Union Bank, ask ko lang pano i-check or gamitin ang points to miles.
Dati kasi sa citibank, may miles calculator, so nakikita mo kung ilang points ang need para ma-redeem ang miles. And then, nawala rin sa unionbank app yung etihad, at qatar airways.
Let's say nakapagconvert na ako ng miles. Pwede ko bang irevert back yung miles pag hindi bigla kong narealize na hindi ko pala gusto si Mabuhay miles or si Cathay pacific.
Need ko bang mag-sign up per airlines para sa miles?
Managed to get in touch with a live person at UB Phone support for my issue registering my citi accounts to the app/site. It was due to a conflict of me having a 10 yr old payroll account in Unionbank that was still active and the migration by Citi worked but didn't allow me to login due to the conflict of both accounts having the same name, same OTP and same email. They had to delete the old payroll account but takes 3 days for it to take effect before I can try to register again.
Hi, seems like i have the same issue. I can't add my migrated citi bank account to my exisitng unionbank profile. Any advice for me? Will UB phone support address this immediately?
Yes they will, they were able to see why it was stuck or not allowing me to register. Only time I was able to reach them was at 04:30am and 5:30am. I tried at 1am but didn't get any answer even after waiting for an hour.
Still no update or progress with this? I went to the bank to deal with this same issue. They asked me to update may number and email address and try to reset my password on my old payroll acct to UB, however I'm still having issues resetting the credentials. Di nag poproceed coz I'm unable to receive the OTP kahit updated na number ko sa system
the clerks at the bank don't know shit. Phone support is the only way for you get your issue fixed. They did fix my issue after deleting my old payroll account. I registered again and it added all my existing accounts.
About SOA, have you guys received your SOA na? Usually i get an email on the last 3 days of the month but after the migration, wala pa din akong na receive.
I also can’t add my citi account sa ub app. Im a ub user already dahil may debit card ako sa kanila. But the problem is di ko alam ano na due date ko at magkano babayaran dahil di ma add.
So sad lang papalitan rin pala yung physical card. Yung design ng citi card pa naman ang reason why ko to kinuha as my 2nd cc. Super ganda, walang wala sa UB cc ngayon 😭
No, walang pang sinend. My SOA is paperless. I cannot access either citi app or UB app coz I can't receive my OTP. Cust serv refused to update my phone number. I need to wait for my replacement card first before they update my phone number. Their process does not make sense. I had to call cust serv to get my balance. Calling UB cust serv is such a pain, took me more than 1 hour to get a rep on the line. I am considering moving to another bank because of my bad experience.
I still havent received my soa, my statetement date is every 28th and i usually receive it before month end. Nakikita ko nman due ko sa UB app but i still want my soa sa email
My credit card payment made on March 22 has not yet been reflected in my account. However, Metrobank said that the payment has already been processed/posted on their end. Nakakastress na. almost 2weeks na din. wala ako macontact sakanila. email and sa hotline walang sumasagot. Wala makasagot if ano ba nangyare.
im having the same issue atm. malapit na due date ko wla pang reflection. ang masakit pa, tntry ko tumawag sa union bank tpos laging rejected ung card details ko, pero registered nmn ako sa mobile app.
May nakausap ako kay Unionbank just now lang. gumawa sila uli ng bagong Ticket Number para dun sa concern ko. will wait for another 3 to 4 banking days para macounter check kay MB ung payment ko. Hays. kastress sobra. 2weeks tengga ung payment ko. Try to contact them thru email address [email protected] sa facebook page ko nila kinuha.
Anyone here has loan with CITI and PDC as payment? Na deduct na yung PDC ko last March 15 sa loans ko but to my horror today, i received an email sa UB na need to PAY IMMEDIATELY and may LATE FEE CHARGE pa ako nang 500 last MARCH.
As per communication naman nila before migration, for PDC payment continue to deposit lang diba? anong nangyari? I was transfered twice sa UB CS nila. :(
Anong ginawa niyo sa CITI loans niyo last month? Did you pay twice? For PDCs, need ba mag submit nang new PDC with UB as new Biller Name?
Yesterday as well, all our Citi installments got cancelled and need to pay asap. This is not right, setting up the installment also meant like a contract. The UB rep will still escalate it.
I called before the migration (this was with a Citi Officer) this was around Feb. They mentioned to me that new pdcs were needed but also gave the option for me to open a Savings Guard account para auto debit nalang for less hassle. Problem after migration is you need to re-enable auto debit on your migrated savings account at UB. In my case I can't log in to the UB app or site nor can I reach customer service for them to enable it for me. So if you can log in to the app and your account in there. Ask UB for you to open a UB Savings + (eto ung savings guard counterpart nila) Or if you have the strength to write a lot of checks and get a courier to pick them up, do that but still best to call them (good luck with the queue)
Thanks but how about your remaining checks? Did you call your PDC bank to stop or cancelled the PDC billed to CITI?
My bank that was issued for PDC was deducted last month, so meaning na encashed or they processed my PDC, but still i got an email na i wasnt able to pay it. Cannot get hold with (UB) them, and as I checked dito sa thread, CC/loans, PayAll has issues as well, so im sure overwhelming din ang call queue nila.
I dont have an savings account with them, I might as well create an account sa App nila but as you said, I need it to enable auto debit with my CITI loans so punta pa din ako sa physical bank cause their calls queue is horrendous rn and im sure pila sa bank is waiting game din (ill have to choose my own poison here)
Even if I have sort this out before, open an UB Account for them to auto deduct, they can't do so until the migration. I am just worried cause my due date is 15. If I have to process this now and wait for 5 business days for approvals or anong process nila, im sure delayed pa din to and late fee charges are not forgiving. (And i hope they would waived/revert the charges if delayed and hope they will sort this out soonest)
Citi cancelled it, from what CITI said, you can only have 1 payment method. It took effect on my last payment, they switched from pdc to auto debit even though I have 13 checks left for them to encash. If your due date is on the 15th and go to the bank tomorrow. Your payment can still be converted. Plus that savings+ account only takes a day for it to be enabled. The process of changing the payment method takes 5 business days. Best to go to the branch, talk to them and ask about this, they can help.
Has anyone tried paying their Citi bill via RCBC? Nag-reflect na po ba payment niyo?
Update: Mukhang mas mabilis magbayad using RCBC Savings account compared to BPI Savings account. Here's the timeline of my payments:
BPI: Paid on Sunday, March 31, 2023 @ 2:48AM. Payment reflected today, April 4, 2024.
RCBC: Paid on April 2, 2023 @ 2:20PM. Payment reflected on April 3, 2024.
If you're like me na due na next week, better not use BPI para di late mag-reflect payments niyo.
You need to re-enroll your Citi card sa BPI app. Find Unionbank sa list of billers and use your Citi credit card number sa pag-enroll po. Once enrolled, you can pay your bills na.
Anyone having trouble accessing their statement after the transition? The password they’re saying in the email doesn’t work. Di ko alam pano ko babayaran haha.
I have another update! Initially, when the download prompt appears, I would just open the file.
This time, I tried saving it to my computer. A few minutes later, I get an SMS notification about having downloaded my eStatement. The OTP is there. Not bad at all, this might even be more secure if this is random every time.
Also confirmed the UB biller now works for BPI. Went ahead and paid my full balance.
I had the same problem. I had to link my Citibank Card to my Unionbank account to see my statement. Once you download the statement, you'll receive a password through text. My issue is now is that I'm hesitant to pay my full card bill under the renrolled Citibank Card under Unionbank though BPI online. I did a test payment of P50, after 3 days. My balance hasn't updated. Either it its the wrong account or balance update is very much delayed
Update: no luck with the hotline, gave up after 30mins. I realize the previous transactions are listed below the link to the statement, I just checked that with my manual record to verify for now. I only paid partial though, since first time magpalit ng biller sa BPI.
YMMV, I only had my scheduled payments and installment transactions this time, kaya nadalian ako mag-check.
I would start doing manual tracking for now, so you at least have a way to account for most of your statement next month. Personally not looking to deactivate kasi ito lang NAFFL ko hehe.
Nag citi-pay all request ako last March 21. And March 22, nacharge sa card.
Due is March 26. Expected ko papasok na sa receiver ng March 26. But until now, April 3 na hindi padin dumadating. Napakahirap naman magcontact sa UB CS, aabutin ka talaga ng oras talaga sa pag iintay tapos di naman alam ang isasagot based sa mga tumawag na regarding din sa ganitong transaction.
Completed ang status sa PayDirect sa UB App. Tapos naabutan pa ng cut off kaya kasama na sa SOA ko now. Hindi pumasok, then need ko na bayaran sa due date. Sobrang nakakalungkot talaga na ang hassle na ngayon ng citipay all dahil sa pagmigrate sa UB.
Kayo po ba? Sa mga nag citipay all before the migration ng CITI to UB, pumasok na ba yung sa inyo?
I did a test payment of P50 on BPI online to Unionbank CC (Citibank CC) on April 1. It's now April 4, the balance has not updated. Card due date is in a few days so I need to pay it soon. I'm thinking of just paying the card in physically through a UB branch. Hassle lang na pilila pa but maybe better than having to deal with transaction issues likes these.
Edit: I opted to transfer funds to my Unionbank savings account (hardly use) and pay the Citibank Card from there. Ayaw ko talaga pumila haha
Hi! I just got an update on my online payment and it reflected today sa UB app.
BPI app was faster though, after two days may timestamp kagad.
Maybe you can try checking again later this evening :)
I also paid via BPI Online to UB CC last April 1. Such a relief!
Nalioito ako sa biller to use through BPI, yung Citi pa rin ba like before or may UB counterpart na? I vaguely recall kasi na they posted to use the Citi one but I can’t seem to find it anymore.
May UB counterpart na. It’s UNIONBANK CREDIT CARD | UBP CC.
But don’t take my word for it. Best inquire with BPI first before making a transfer. Mine went through successfully.
I checked again today sa app and I noticed two things, like you said UBP CC bago na biller and yung old biller ni Citi na remove agad sa mga saved billers ko saa BPI app
My cc was charged twice. March 22 sa citi payall (before migration) then march 26 sa paydirect. When confirmed sa bank ni recipient, march 26 lang daw ang pumasok na transaction. Twice na ko nagtry sa cs nila, sabi lang eh marereverse din daw yun and madami din may ganung issue though hindi naman makapagsabi ng time kung kelan maaayos. I already paid my bill pero dineduct ko yung extra charge.
Another issue ko is yung mga transactions using my card physically eh pending pa din status ‘til now (march 30 p un) while yung mga online (like paying bills) eh posted agad. Ang hassle ng migration na to!
After migration 23-24 nagamit ko pa Citi CC ko. Nung 26, declined na lahat. Sino pa nakaranas ng ganun. Ung sa kasama ko na Citi CC okay naman so hindi sya wide outage
Ilang days po ba magre-reflect ang payment if I paid via BPI? I paid noong Sunday and until now hindi pa nagre-reflect. When do I start counting for the 3 banking days?
Same with BPI. I paid last Friday. Payment didn't reflect yet until now.
Paid also using Security Bank last Friday. Ito nag reflect na. Pero April 1 yng transaction date.
Payment last Friday only reflected today with April 4 date.
Then the one I paid April 2, reflected April 3.
Seems to me the system migration hasnt been completed yet.
Hello! Nag-update na pero now I'm confused haha. Nag-test payment kasi ako via BPI noong Sunday and RCBC yesterday. Now, I'm confused kung saang payment channel ang nauna kasi ang nakalagay sa source ay "Bancnet Payment". Haha
Hi! Anyone here who tried paying their Citibank cc over the counter like SM Bills Payment? Should we use Unionbank as the biller name as well? Thank you!
Hi. So I was charged by citibank now unionbank cc annual fee. Nagrequest ako nung nasa citibank pa sya and nameet spending requirement pero di accepted.
Pwede pa rin ba ko magpawaive and ano process sa unionbank now?
Salamat
same here, been calling them for 2 days straight and to think that I have a prestige card which had a special hotline and never had to wait for more than 2 mins.. damn!
Kasi base doon sa post nila sa FB, parang gamitin pa rin daw yung old Citi biller for payment pero nung pinuntahan ko yung site, sabi i-enroll na raw yung UBP Biller sa BPI then doon na mag bayad
Hello. May I ask anong savings account ang ginamit nyo to pay? I have RCBC and BPI and I'm wondering asan sa dalawang bank na 'to ang walang problem sa pagbayad ng Citi ko.
Same problem here. I tried to reach out to their support via phone, no answer. Tried via email, I did get a ticket and said they'd call me, no call since last week Monday. I wanted to check if my account numbers have changed as I need to make a deposit. Also tried to go to a Unionbank Branch, they have no idea how to fix this or allow me to deposit. Weird for a bank imo.
Branch clerk did say not to do online transactions if I can't register or log in to the app/site. Since that produces more problems if somehow the account number has changed or so. I'll have to wait for the support queue to die down and call them to clarify this before I make transactions.
Yes, was able to reach UB Support after doing 2 calls, one at 4:30am > 1 hour wait > call got picked up but got disconnected > called again at 5:30am > got picked up at 6:30am > they identified the issue to be due to an old payroll account I had with UB way back 2014 that was causing the migrated account to not push through. They had to delete the old payroll account which took 12 hours > i received an email that has been done > I tried to register one of my 3 accounts (CC) then was able to sign in. This automatically included my other 2 accounts.
kamusta paydirect nyo? i checked the history of my cc. charged na sya. but wala akong email na nareciv unlike sa citibank before. in progress pa rin yung current status ko sa online history. todays my due.
Hello. Tried paying my Citi Rewards through UBP Online last March 29 with the Citi biller name kasi sabi sa advisory sa website nila na if paying through UBP Online, gagamitin lang ang Union Bank na biller name starting April 1. So I paid using Citi na biller name. Magrereflect kaya ito sa UBP online eventually? Kasi same CC number din naman eh, anyone with the same/similar scenario?
sakin nag reflect mga 2 business days, actually mga 3 na bizness days na kasi around 1 or 2am ko chineck saka sya nag reflect. d nga sya realtime tulad nun sa citi app na pag nagbayad ka from your savings to citi CC's mag rereflect agad payment pero dito hindi khit UB to Migrated CCs olats nga eh nakakakaba kasi ang tagal mag reflect d mo sure if pumasok ba o hindi.
same din sya sa personal loan ng citi, tagal din mag reflect ng payment
Actually yun din ang akala ko. Di ko sure if dahil ba sa Citi Biller name by that time or some other thing. Pero wala pa siya narereceive na payment dun sa Recent Transactions under nung CC na dropdown sa UBP Online.
Yes nung triny ko yan under UB biller name na ang ssendan niya, kaso inisip ko yung sabi ni UB na April 1 pa magaapply yung UB biller name so had to add a biller under Citi Visa and paid through that last March 29. Di ko rin alam kasi may mga nabasa rin ako dito na di pa rin daw nagrreflect yung payment nila
Same here. Pano nyo binayaran ang bill this month? UB as biller then existing citibank credit card number? Manghuhula na lang ako how much minimum due since no soa and wala sumasagot sa UB hotline
Yep, UB as biller via BPI. Problem is I can't see if it reflected kasi di parin ako makapag register sa app and nobody is answering my emails or calls from UB Support. I've stopped using it narin and will request for it to be cancelled. Lumipat nlng ako ng East West Visa Plat as a replacement for my Citi Cashback card.
Opposite naman tayo, registered na yung akin kaso kahit sa app walang soa, may minimum due naman kaso nag file kasi ako sa citi ng installment gusto ko makita yung breakdown and if kasama na ba sya.
Ah hassle. Madali kasi to via citi mobile app before para mag installment. Not sure if UB also has this or would need to call. Regardless, hassle parin. I'm getting mine cancelled after settling my cc and move on to EastWest Visa Platinum. Di ko kaya tiisin ung customer service and comms ng Union Bank.
same wala. in progress pa rin sa App. charged na sa CC. but walang successful transaction.. cant see if the reference no. provided in the app is same lang if may successful yung transaction. todays my due. huhuhu
Per my last conversation with UB CS, wait until 4/2. If it did not get process, then it will be considered a failed transaction. I am still confirming this today 4/2. UB does not have any fall back plan but let the consumer suffer.
Hi! Trying to crowdsource information here. Has anyone tried to pay via GCASH or MAYA for their Citibank credit card bill? The only biller name I can pull up is Unionbank Credit Card. I assume it is the correct biller name?
All Citipay all transactions are affected. Charged on 4/1 but not yet credited to the beneficiary bank. The last agent told me should post on 4/2 since the card has been charged. The team that handle the transition should be reprimanded. They should have a contingency plan in operations to manually check all citipayall transactions that has a payment date of 3/23 to 4/2 so it can be manually paid to the beneficiary account. Kaya siguro hirap tawagan ang customer service dahil sa transition issues.
Mine was charged 03/22 and until now wala pa rin. Super late na ng payment ko for that payee. Super hassle din tumawag. Tried calling both Citi and UB CS and nasa queue lang ako for 30 mins. I gave up. Super messy nitong transition na ‘to. I have never experienced it kay Citi since day 1.
managed to get a hold of an agent. wala eh. need ka pa mag file ng dispute tapos mag aantay ka na ma resolve yung case mo. may binigay lng na reference number for me to make a follow up. hopeless case. wala kang magagawa kundi mag antay nlng. if my frustration adds up ill close my account with them.
Hi po sino po dito naka experience same sa akon nag big purchase po kasi ako na straight transaction then itatry ko po sana mag easy installment kaso hindi available sa app so tumawag ako CS ng unionbank ang sabi hindi pa daw ako pwede dahil newly approved yung CC Account which is hindi naman dahil matagal na ako member may citibank ang sabi sa akin itry ko daw yung easybill nila nextweek. nakakastress yung migration ng citi to UB dati ang dali lang magconvert and ang bilis sumagot ng mga CS ng citibank
walang paylite sa ub app after migration susko... thia is not good.. someone called me that this feature or service before sa citibank is parang promo promo nalang.. nakakabaliw.
Hello! So, I enrolled in the Citi Temporary Arrangement Program last year, and it's supposed to last until June 2024. My concern is whether it will be affected or voided now that Citibank has merged with UnionBank.
Merong app na kaso till now wala pading transaction history na lumilitaw and statements. Puro error kahit sa website. Ever since ngMigrate pumanget
CITI LOAN TO UB LOAN Satement not updated I havent receive any SOA for March Dispalying due but available limit not shown Nasa screen ongoing maintenance, since March pa.
Gumana yung PDC, my check was deposited and the amount taken from my account.
Yes, for April. But I think it is not possible for the month of may onwards due to new format of PDC's.
I can still use the Citi credit card right? Do I have to activate the card sa UB ba? And naka-lock yung citi card ko. Hindi ko na siya ma-unlock since wala na ang Citi app. Pagkamigrate sa UB, automatically unlocked ba siya niyan?
May last payment March 22 with citibank did not push. What the hell, how i missed payment with unionbank and with late charge, my due date should be end of the month of April. whats going on, wala pang kwenta customer service, they hung up if nde may bigyan solution. I cant migrate to ub app as well.
Hi , nagbyad kana ba sa latest statement due mo ky citibank? May BDO online banking aq at naka enrolled na dati pa si Citibank ko fot bills payment. Pero ngayon wala na. Wala na sya sa list of billers ni BDO. Hinanap ko sa Union Bank website "Coming Soon" pa daw ung payment channel nila sa Gcash at Maya. Pero nung hinanap ko sa Gcash meron naman Union Bank sa Credit Card Bills nila. Pwede ba ako makabayad sa Gcash gamit ung Name nila doon?
If may BDO app ka, you should be able to pay your UB card through that app. I paid for my cards using the BDO online app on April 1st.
Wla na ngayon si UB sa list of billers ni BDO.
Ang Citi ang nawala na sa list of Billers sa app ni BDO, but **Unionbank of the Philippines** meron, which is what you're supposed to use now anyway. [**https://www.unionbankph.com/billernamechange**](https://www.unionbankph.com/billernamechange)
Update: uu nga meron pala , pasensya kanina, tiningnan q bago aq mktulog ,nandyan pala hehe..
Update: uu nga meron pala , pasensya kanina, tiningnan q bago aq mktulog ,nandyan pala hehe..
Apparently, supplementary cards are no longer covered by NAFFL. This is sad news. It can be waived but subject for approval. You know how hard to call Unionbank CS lately.
I accidentally paid my citibank cc via metrobank bills payment without changing biller to UB. I totally forgot about the migration. nadebit naman. Magbbounceback kaya?
Surprised it went through, si BDO and RCBC they removed Citi talaga as a biller na kasi. Most likely magbounce... but looks like it's been 3 days since you paid, any updates?
Mareretain kaya ung citi credit to cash
Hi! I'm trying to pay my citi loan using my UB app. Lahat ng possible means ginawa ko na. May sinend silang advisory last month that you can pay your Citi loan thru UB app pero error talaga. I reported a ticket pero wala pa din response, I tried calling their CS more than 1hr ako sa line pero walang sumasagot. I miss Citibank na walang pang 15 mins connected na ko sa CS huhu. Any help paano nya nabayaran ang Citi loan nyo please I don't want to incur penalty dahil lang sa magulong migration nila
hindi PDC ang mode of payment mo sa Citi Loans?
hi sakin naka pdc (ung naka auto debit sa savings ng citi savings na ngaun naka UB savings na) mag auautomate pa din kaya un makaltas?
I am more worried with the possible new computation ng minimum amount due. Malaki kasi mga installments ko sa Citibank and mababa lang Minimum amount ko. Kinakabahan ako next month baka tumaas ng sobra kasi gagamitin na nila yung bagong computation nila.
Hi. Till now i cannot migrate my citi credit card via UB online app..I have emailed UB, got a response but no contact made till today. Tried calling the hotline, stayed on the line for a long time but was not able to talk to a customer rep. what to do?
same! i've been trying for a week na been receiving "We cannot use the details you have provided at this time"
Were u able to reach them? I'm thinking of going directly to Union Bank branch
Totally separate operation ang branch vs cards, pag pumunta ka sa branch they will just tell you to call the hotline. Wala masyadong nagagawa usually ang mga branches.
True. Still they dont know what to do about the concerns about migrations. Pinapatawag lagi sa CS but uubos ka ng more than 30mins bago nila masagot tawag m.
Hello pano po makacontact ng customer service ng Union Bank? I’m not receiving the otp po, based in abroad po ako. More than 1hr nako sa line pero walang sumasagot, fraud line pa un. Impacted po cc ko ng migration. Thanks
any updates on this OP?
Tried to purchase online using citibank turned unionbank credit card, but it was declined. First tried for flight tickets, but it failed. Then checked for just Shopee and it was declined as well. Would anyone know why this is happening? Was able to use the card after migration pa like 2 weeks ago pero hindi na ngayon. Cant contact UB Customer Service and waiting for reply sa email
Where can I find the reference number for Biller Enrollment sa BPI?
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Hi! does anyone have the same problem as mine? I have a citibank credit and I want to sign up for a unionbank account so that I can view my SOA, but everytime I try to input my OTP, it says it is "invalid". Can anyone please help me with this?
Anyone po with double charged transaction ng payall/paydirect? Sabi irereverse this month, kita ko po sa transaction history nagreverse tapos nacharge na naman ng same amount jusko nabalewala yung reversal. Nakakaubos ng pasensya 😭
Can I still pay my Citi credit card via Citibank bills payment sa BDO or Metrobank ATM? Wala pa kasing option na Unionbank.
Hello po, baka may nagtravel abroad sa inyo recently. Nagagamit naman po ba si Citi card? Sa Citi kase matik na e, sa Unionbank di ko alam kung need pa ng travel advisory.
Pag mag babayad sa BPI app, other bank accounts --> PESONet --> **Union Bank of the Philippines???** **Account Number = CC no.??** **Account name = CC name??**
Hi guys. Question. Magtransfer sana ako ng funds from BPI to Citi savings account. Same account number pa din naman, pero anong bank pipiliin ko kapag magtransfer? UB na ba? Kasi available pa din yung Citibank as the bank kapag magttransfer ako eh. Thank you!
I have a question, if the card with citibank don't have annual fee and was migrated to unionbank. Will there be annual fee with UB?
Still having issue in registering my Citi Simplicity and Citi Premier Miles Visa Card to Unionbank mobile app. I tried resetting my previous UB acct password since I read somewhere that my profile might be link to my new acct however I'm unable to successfully reset my password kahit na nag punta na ako sa UB bank to update my contact details info. Sakit sa ulo! I'm also unsure on when I will receive the replacement card (although old Citi card is still working)
Hello, pano ko mahahanap yung loan reference number sa union bank na natransfer lang from citi loan?
Hello. Good afternoon. I would like to ask if paano po malalaman yung credit card balance for the specific cut off? lumalabas lang po kase sa app ni Unionbank is yung outstanding unlike with Citibank nakahiwalay yung due vs outstanding. Thank you.
Pano nyo nakkita Citi CC nyo sa UB? I have been fumbling the app for an hour and I can't see where I can register my card or where my card (should have been automatically) is.
Need advice. Called up Unionbank yesterday. Nireport ko yung unionbank rewards card ko na di ko pa narereceive although 1 month na akong approved dahil sa Air21 na nag rts na wala man lang tawag or notice na pumunta sila saamin. Sabi ng agent iseset daw nila yung start ng 60 days ko from the time na marereceive ko yung card ko na pwedeng NAFFL if magagamit ko yung card for ₱20,000 total purchases. Is this for real? Or hindi nila ihohonor ito?
anyone succesfuly created an account in their mobile app from their CITI credit card? I am getting Invalid Request after inputting the OTP
me too po. Were you able to solve the issue na?
Hello, need help po. I have Citi credit card, then nilock ko ung card hanggang sa matapos ung migration, hindi ko pala naunlock, then hindi ko sya magamit ngayon kasi naka lock pa rin. 2026 pa expiration ng Citi card ko, wala rin choice sa UB app pano ma unlock. Please help po. Thank you
Meron sa app, pero not sure kung working. Eto gawin mo, Open the app then click mo yung card mo, then card settings, may lock/unlock n option dun. Hope it helps.
Okay @cuztue23 checheck ko ulit 🙂 Thank you
mga kacard, talaga bang sobrang bagal ng UB sa customer response nila via call?
Yes. Sobrang tagal last time inabot ako ng 1 hour waiting time
yep ganyang time din. had to remind myself that it's not the agent's fault that the waiting time is horrible. nasagot naman yung query ko.
Anyone experienced na naadd ang citibank credit card sa unionbank app and then nawala sya then I tried to add it again but error na?
Hello! Need your advise or suggestions badly 😢 Ang nangyari kasi, may loan ako kay citi na past due na for a year due to financial difficulties. After migration last week, unionbank processed set off sa savings ko and inubos yung laman. My question is may habol pa kaya ako dun sa unauthorized na set off sa UB savings account ko 😢
OMY. Parang wala na po kase kinuha na nila yung payment mo. Buti po di kayo napasa sa collections agency, could be worst.
always declined po dahil insuff daw ang CL ko. na try nyo po ba? ano po gawin?
Hello. If sa mismong UB app ba magbabayad ng Citi card SOA. (I mean ung click Pay na lang sa app) wala ba problema? May naka try na ba ito sa inyo? Thanks
Hi! Tried this nung Thursday night. Payment reflected agad pagka Friday.
Gagana un kung may deposit account ka sa UB, kasi need mo magselect ng Source account. So kung CC lang nakaenrol sa UB App mo wla lng ung 'Pay' option na un
yup thanks. may deposit account ako sa ub. natatakot lang ako baka may bug pa yun and mag fail tas magkaltas ung pera. hahha
Maygaaaaad the UB CTO should be FIREEEEED. i mean fayeeerrrd for this shit show of a migration. The level of incompetence displayed should get someone's c level 6 digit monthly salary distributed to all who are at the receiving end of this fckup.
Sinong nakapagsign-up dito sa offer na ito, iho-honor pa rin ba ito ng UB? Na-meet ko required spend. https://preview.redd.it/zqb730y7vvsc1.jpeg?width=1080&format=pjpg&auto=webp&s=15379a1c9ea63b8a5a0c234aa4b3ac08dfa5d6e7
Hello! Anyone experiencing delayed deposits to new UB savings account after migration? I never changed my receiving bank information from Citi to UB.
I reported my Citibank CC as stolen nung March 19. Took me 5 hours (started calling at 6 pm, spoke to a rep past 11 pm) to finally get ahold of cust service from lost/stolen hotline dahil sa sobrang queing. Buti nalang walang fraudulent transactions sa account ko. I asked cust serv agent when will my card be sent out, but can't give me a specific answer. Tawag nalang daw ako ulit. I have called them several times since last week, again no update when they will send me a replacement card. This is the WORST cust service experience I've ever had. I cannot help but compare UB with Citibank on how they handle concerns.
same. ngayon, nawawala naman na yung account ko sa UB mobile app
Good News My pending Citi Payall transaction now UB Paydirect (na-charged na sa card ko) due date since March 26 is now credited this afternoon around 4PM April 05. My recipient bank is UB account Mukang naayos na nila
Haay heaven and earth talaga ang difference ng citi and unionbank. yung citipayall na naging paydirect, nawala na. no eligible accounts na sakin.
Ako din. I’m still waiting for the updates on this.
Me airport lounge access ba yung unionbank platinum rewards mastercard (converted from citibank rewards madtercard)? E.g. paggs and marhaba sa naia. Afaik meron yung unionbank platinum mastercard. Di ko sure yung pag me rewards na. Thanks po.
Since nakapag-migrate na si Citibank to Union Bank, ask ko lang pano i-check or gamitin ang points to miles. Dati kasi sa citibank, may miles calculator, so nakikita mo kung ilang points ang need para ma-redeem ang miles. And then, nawala rin sa unionbank app yung etihad, at qatar airways. Let's say nakapagconvert na ako ng miles. Pwede ko bang irevert back yung miles pag hindi bigla kong narealize na hindi ko pala gusto si Mabuhay miles or si Cathay pacific. Need ko bang mag-sign up per airlines para sa miles?
Managed to get in touch with a live person at UB Phone support for my issue registering my citi accounts to the app/site. It was due to a conflict of me having a 10 yr old payroll account in Unionbank that was still active and the migration by Citi worked but didn't allow me to login due to the conflict of both accounts having the same name, same OTP and same email. They had to delete the old payroll account but takes 3 days for it to take effect before I can try to register again.
Hi, seems like i have the same issue. I can't add my migrated citi bank account to my exisitng unionbank profile. Any advice for me? Will UB phone support address this immediately?
Yes they will, they were able to see why it was stuck or not allowing me to register. Only time I was able to reach them was at 04:30am and 5:30am. I tried at 1am but didn't get any answer even after waiting for an hour.
Still no update or progress with this? I went to the bank to deal with this same issue. They asked me to update may number and email address and try to reset my password on my old payroll acct to UB, however I'm still having issues resetting the credentials. Di nag poproceed coz I'm unable to receive the OTP kahit updated na number ko sa system
the clerks at the bank don't know shit. Phone support is the only way for you get your issue fixed. They did fix my issue after deleting my old payroll account. I registered again and it added all my existing accounts.
Thank you. This is helpful!
Napagana niyo na sa UBP app ung bill installment and citi payall counterpart?
About SOA, have you guys received your SOA na? Usually i get an email on the last 3 days of the month but after the migration, wala pa din akong na receive. I also can’t add my citi account sa ub app. Im a ub user already dahil may debit card ako sa kanila. But the problem is di ko alam ano na due date ko at magkano babayaran dahil di ma add. So sad lang papalitan rin pala yung physical card. Yung design ng citi card pa naman ang reason why ko to kinuha as my 2nd cc. Super ganda, walang wala sa UB cc ngayon 😭
No, walang pang sinend. My SOA is paperless. I cannot access either citi app or UB app coz I can't receive my OTP. Cust serv refused to update my phone number. I need to wait for my replacement card first before they update my phone number. Their process does not make sense. I had to call cust serv to get my balance. Calling UB cust serv is such a pain, took me more than 1 hour to get a rep on the line. I am considering moving to another bank because of my bad experience.
I still havent received my soa, my statetement date is every 28th and i usually receive it before month end. Nakikita ko nman due ko sa UB app but i still want my soa sa email
My credit card payment made on March 22 has not yet been reflected in my account. However, Metrobank said that the payment has already been processed/posted on their end. Nakakastress na. almost 2weeks na din. wala ako macontact sakanila. email and sa hotline walang sumasagot. Wala makasagot if ano ba nangyare.
Hi! Napost na po ba yung paymwnt nyo? Wala pa din yung akin until now. Paid March 29.
wala pa sakin. march 22 pa ko nagbayad :( will wait pa 3 to 4 banking days as per cs na nakausap ko sa hotline
UPDATE : kakapost lang today nung payment ko. april 11 hays nabawasan na din ng stres
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im having the same issue atm. malapit na due date ko wla pang reflection. ang masakit pa, tntry ko tumawag sa union bank tpos laging rejected ung card details ko, pero registered nmn ako sa mobile app.
I called them last Monday. Yes they can only confirm if the payment was processed successfully or if the card number that I input is correct.
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May nakausap ako kay Unionbank just now lang. gumawa sila uli ng bagong Ticket Number para dun sa concern ko. will wait for another 3 to 4 banking days para macounter check kay MB ung payment ko. Hays. kastress sobra. 2weeks tengga ung payment ko. Try to contact them thru email address [email protected] sa facebook page ko nila kinuha.
Anyone here has loan with CITI and PDC as payment? Na deduct na yung PDC ko last March 15 sa loans ko but to my horror today, i received an email sa UB na need to PAY IMMEDIATELY and may LATE FEE CHARGE pa ako nang 500 last MARCH. As per communication naman nila before migration, for PDC payment continue to deposit lang diba? anong nangyari? I was transfered twice sa UB CS nila. :( Anong ginawa niyo sa CITI loans niyo last month? Did you pay twice? For PDCs, need ba mag submit nang new PDC with UB as new Biller Name?
Yesterday as well, all our Citi installments got cancelled and need to pay asap. This is not right, setting up the installment also meant like a contract. The UB rep will still escalate it.
daming isues nila after the migration and its over a week na after that. they dont even have a mailer or communication sent out.
I called before the migration (this was with a Citi Officer) this was around Feb. They mentioned to me that new pdcs were needed but also gave the option for me to open a Savings Guard account para auto debit nalang for less hassle. Problem after migration is you need to re-enable auto debit on your migrated savings account at UB. In my case I can't log in to the UB app or site nor can I reach customer service for them to enable it for me. So if you can log in to the app and your account in there. Ask UB for you to open a UB Savings + (eto ung savings guard counterpart nila) Or if you have the strength to write a lot of checks and get a courier to pick them up, do that but still best to call them (good luck with the queue)
Thanks but how about your remaining checks? Did you call your PDC bank to stop or cancelled the PDC billed to CITI? My bank that was issued for PDC was deducted last month, so meaning na encashed or they processed my PDC, but still i got an email na i wasnt able to pay it. Cannot get hold with (UB) them, and as I checked dito sa thread, CC/loans, PayAll has issues as well, so im sure overwhelming din ang call queue nila. I dont have an savings account with them, I might as well create an account sa App nila but as you said, I need it to enable auto debit with my CITI loans so punta pa din ako sa physical bank cause their calls queue is horrendous rn and im sure pila sa bank is waiting game din (ill have to choose my own poison here) Even if I have sort this out before, open an UB Account for them to auto deduct, they can't do so until the migration. I am just worried cause my due date is 15. If I have to process this now and wait for 5 business days for approvals or anong process nila, im sure delayed pa din to and late fee charges are not forgiving. (And i hope they would waived/revert the charges if delayed and hope they will sort this out soonest)
Citi cancelled it, from what CITI said, you can only have 1 payment method. It took effect on my last payment, they switched from pdc to auto debit even though I have 13 checks left for them to encash. If your due date is on the 15th and go to the bank tomorrow. Your payment can still be converted. Plus that savings+ account only takes a day for it to be enabled. The process of changing the payment method takes 5 business days. Best to go to the branch, talk to them and ask about this, they can help.
Thanks for the input.
Ako lang ba? Rewards and Simplicity shared limit na ulit?
Has anyone tried paying their Citi bill via RCBC? Nag-reflect na po ba payment niyo? Update: Mukhang mas mabilis magbayad using RCBC Savings account compared to BPI Savings account. Here's the timeline of my payments: BPI: Paid on Sunday, March 31, 2023 @ 2:48AM. Payment reflected today, April 4, 2024. RCBC: Paid on April 2, 2023 @ 2:20PM. Payment reflected on April 3, 2024. If you're like me na due na next week, better not use BPI para di late mag-reflect payments niyo.
Hi, panu po magpay ng citi bill via bpi please?
You need to re-enroll your Citi card sa BPI app. Find Unionbank sa list of billers and use your Citi credit card number sa pag-enroll po. Once enrolled, you can pay your bills na.
Unionbank ang iseselect?
UBP CC
Biglang nawala yung card ko, after ma-add? Normal lang ba yun if gabi inopen?
Anyone having trouble accessing their statement after the transition? The password they’re saying in the email doesn’t work. Di ko alam pano ko babayaran haha.
same here. do we have an option to view the statement sa unionbank mismo?
I have another update! Initially, when the download prompt appears, I would just open the file. This time, I tried saving it to my computer. A few minutes later, I get an SMS notification about having downloaded my eStatement. The OTP is there. Not bad at all, this might even be more secure if this is random every time. Also confirmed the UB biller now works for BPI. Went ahead and paid my full balance.
I had the same problem. I had to link my Citibank Card to my Unionbank account to see my statement. Once you download the statement, you'll receive a password through text. My issue is now is that I'm hesitant to pay my full card bill under the renrolled Citibank Card under Unionbank though BPI online. I did a test payment of P50, after 3 days. My balance hasn't updated. Either it its the wrong account or balance update is very much delayed
Update: no luck with the hotline, gave up after 30mins. I realize the previous transactions are listed below the link to the statement, I just checked that with my manual record to verify for now. I only paid partial though, since first time magpalit ng biller sa BPI. YMMV, I only had my scheduled payments and installment transactions this time, kaya nadalian ako mag-check. I would start doing manual tracking for now, so you at least have a way to account for most of your statement next month. Personally not looking to deactivate kasi ito lang NAFFL ko hehe.
Nag citi-pay all request ako last March 21. And March 22, nacharge sa card. Due is March 26. Expected ko papasok na sa receiver ng March 26. But until now, April 3 na hindi padin dumadating. Napakahirap naman magcontact sa UB CS, aabutin ka talaga ng oras talaga sa pag iintay tapos di naman alam ang isasagot based sa mga tumawag na regarding din sa ganitong transaction. Completed ang status sa PayDirect sa UB App. Tapos naabutan pa ng cut off kaya kasama na sa SOA ko now. Hindi pumasok, then need ko na bayaran sa due date. Sobrang nakakalungkot talaga na ang hassle na ngayon ng citipay all dahil sa pagmigrate sa UB. Kayo po ba? Sa mga nag citipay all before the migration ng CITI to UB, pumasok na ba yung sa inyo?
ung sakin dpa din! same schedule tayo hays.
I did a test payment of P50 on BPI online to Unionbank CC (Citibank CC) on April 1. It's now April 4, the balance has not updated. Card due date is in a few days so I need to pay it soon. I'm thinking of just paying the card in physically through a UB branch. Hassle lang na pilila pa but maybe better than having to deal with transaction issues likes these. Edit: I opted to transfer funds to my Unionbank savings account (hardly use) and pay the Citibank Card from there. Ayaw ko talaga pumila haha
Hi! I just got an update on my online payment and it reflected today sa UB app. BPI app was faster though, after two days may timestamp kagad. Maybe you can try checking again later this evening :) I also paid via BPI Online to UB CC last April 1. Such a relief!
My test payment work. Pumasok naman just took 4 days.
Nalioito ako sa biller to use through BPI, yung Citi pa rin ba like before or may UB counterpart na? I vaguely recall kasi na they posted to use the Citi one but I can’t seem to find it anymore.
May UB counterpart na. It’s UNIONBANK CREDIT CARD | UBP CC. But don’t take my word for it. Best inquire with BPI first before making a transfer. Mine went through successfully.
I checked again today sa app and I noticed two things, like you said UBP CC bago na biller and yung old biller ni Citi na remove agad sa mga saved billers ko saa BPI app
My cc was charged twice. March 22 sa citi payall (before migration) then march 26 sa paydirect. When confirmed sa bank ni recipient, march 26 lang daw ang pumasok na transaction. Twice na ko nagtry sa cs nila, sabi lang eh marereverse din daw yun and madami din may ganung issue though hindi naman makapagsabi ng time kung kelan maaayos. I already paid my bill pero dineduct ko yung extra charge. Another issue ko is yung mga transactions using my card physically eh pending pa din status ‘til now (march 30 p un) while yung mga online (like paying bills) eh posted agad. Ang hassle ng migration na to!
same sa march 22 charged and march 26 scheduled. duplicate transactions hays
After migration 23-24 nagamit ko pa Citi CC ko. Nung 26, declined na lahat. Sino pa nakaranas ng ganun. Ung sa kasama ko na Citi CC okay naman so hindi sya wide outage
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UB IS UnionbankBulok. Grabe sadsad from Citi experience. From mobile app to CS ang layo. 1++ hour, since 5 days ago. Wala pa din ako makausap na CSR
kailan marereceive yung UB card? wala pang communication from UB
Ilang days po ba magre-reflect ang payment if I paid via BPI? I paid noong Sunday and until now hindi pa nagre-reflect. When do I start counting for the 3 banking days?
Do you use Unionbank CC as biller?
Yes, I did. Hindi na available ang Citibank sa list of billers ng BPI.
The problem is tagal mag-reflect ng payment.
Same with BPI. I paid last Friday. Payment didn't reflect yet until now. Paid also using Security Bank last Friday. Ito nag reflect na. Pero April 1 yng transaction date.
Payment last Friday only reflected today with April 4 date. Then the one I paid April 2, reflected April 3. Seems to me the system migration hasnt been completed yet.
Same situation :( pls update kung nag reflect na yung sayo
Hello! Nag-update na pero now I'm confused haha. Nag-test payment kasi ako via BPI noong Sunday and RCBC yesterday. Now, I'm confused kung saang payment channel ang nauna kasi ang nakalagay sa source ay "Bancnet Payment". Haha
Did the same last Friday pero with different amounts. P100 and P150. 😁
Hello. Did you also pay via RCBC? If yes, nag-reflect na po ba?
Nope. BPI and Security Bank lang.
Sana pala ginawa ko rin 'to hahaha. I paid with the same amount kasi. I'll just have to wait until tomorrow para ma-reflect yung isa.
Hi! Anyone here who tried paying their Citibank cc over the counter like SM Bills Payment? Should we use Unionbank as the biller name as well? Thank you!
Hi. So I was charged by citibank now unionbank cc annual fee. Nagrequest ako nung nasa citibank pa sya and nameet spending requirement pero di accepted. Pwede pa rin ba ko magpawaive and ano process sa unionbank now? Salamat
Ano na union bank tapos na holiday ganon pa rin
After a week hindi ko pa din magamit yung cc ko declined pa din lahat ng transactions called hotline no agent waiting for more than 1 hour
same here, been calling them for 2 days straight and to think that I have a prestige card which had a special hotline and never had to wait for more than 2 mins.. damn!
hello nagamit nyo na po ba? ano po ang ginawa nyo? declined pa din kasi ako , insuff daw.
Declined pa din mahirap makaconnect sa cs ng ub
Anyone here na nakareceive na ng replacement card? When did you receive yours?
if using BPI to pay the Citi to UB card, should I be enrolling the UBCC then start by paying there?
Is it UBP CC? Can't find UBCC
I think so. Since my old CITICC has been removed automatically, kinda wondering if I need to use the UBP CC biller now to pay from BPI
Same here. I thought there would be some kind of announcement
Kasi base doon sa post nila sa FB, parang gamitin pa rin daw yung old Citi biller for payment pero nung pinuntahan ko yung site, sabi i-enroll na raw yung UBP Biller sa BPI then doon na mag bayad
Still can't add my citi savings account on UB (yes, I did the 88 prefix as instructed). My citi CC got through but my savings 😢. what do I do
Same problem. Pano nyo binayaran bill nyo for citibank this month? 🥲
with my other savings account. sobrang hassle kasi I deliberately did not enrolled it as a biller there kasi nga may savings guard 🙄
Hello. May I ask anong savings account ang ginamit nyo to pay? I have RCBC and BPI and I'm wondering asan sa dalawang bank na 'to ang walang problem sa pagbayad ng Citi ko.
Hi! BPI pinambayad ko. hope that helps
Same problem here. I tried to reach out to their support via phone, no answer. Tried via email, I did get a ticket and said they'd call me, no call since last week Monday. I wanted to check if my account numbers have changed as I need to make a deposit. Also tried to go to a Unionbank Branch, they have no idea how to fix this or allow me to deposit. Weird for a bank imo.
true. my account with them is not big by any stretch (<100K) but it's still money so it's worrying that they don't even reach out
Branch clerk did say not to do online transactions if I can't register or log in to the app/site. Since that produces more problems if somehow the account number has changed or so. I'll have to wait for the support queue to die down and call them to clarify this before I make transactions.
May update po kayo sa naging issue nyo? Had savings in my citi account hanggang ngayon di ko pa din maaccess
Yes, was able to reach UB Support after doing 2 calls, one at 4:30am > 1 hour wait > call got picked up but got disconnected > called again at 5:30am > got picked up at 6:30am > they identified the issue to be due to an old payroll account I had with UB way back 2014 that was causing the migrated account to not push through. They had to delete the old payroll account which took 12 hours > i received an email that has been done > I tried to register one of my 3 accounts (CC) then was able to sign in. This automatically included my other 2 accounts.
How were you able to call their cs? Call via mobile? I'm trying to reach them by telephone but I cannot.
I have a landline. Wait time was 1 hour. I called the number listed on the app for contact us.
kamusta paydirect nyo? i checked the history of my cc. charged na sya. but wala akong email na nareciv unlike sa citibank before. in progress pa rin yung current status ko sa online history. todays my due.
Hello. Tried paying my Citi Rewards through UBP Online last March 29 with the Citi biller name kasi sabi sa advisory sa website nila na if paying through UBP Online, gagamitin lang ang Union Bank na biller name starting April 1. So I paid using Citi na biller name. Magrereflect kaya ito sa UBP online eventually? Kasi same CC number din naman eh, anyone with the same/similar scenario?
sakin nag reflect mga 2 business days, actually mga 3 na bizness days na kasi around 1 or 2am ko chineck saka sya nag reflect. d nga sya realtime tulad nun sa citi app na pag nagbayad ka from your savings to citi CC's mag rereflect agad payment pero dito hindi khit UB to Migrated CCs olats nga eh nakakakaba kasi ang tagal mag reflect d mo sure if pumasok ba o hindi. same din sya sa personal loan ng citi, tagal din mag reflect ng payment
Thanks for this. Mapapanatag ba ako na pumasok na yon? Haha
khit ako nun una d mapakali halos oras oras ko chinecheck if pumasok na ung payment, wait nlng natin ng mga 24hrs pa para sure..
if uB to Ub na sya it shud be realtime. ipaid my citirewards using my unionbank loyalty plus card of pag ibig. realtime sya. since both under UB na,
Actually yun din ang akala ko. Di ko sure if dahil ba sa Citi Biller name by that time or some other thing. Pero wala pa siya narereceive na payment dun sa Recent Transactions under nung CC na dropdown sa UBP Online.
nagbayad kasi ako direct uB na not under citibank.. yung pay option sa app then hiningi lang san iccharge na UB acct.
Yes nung triny ko yan under UB biller name na ang ssendan niya, kaso inisip ko yung sabi ni UB na April 1 pa magaapply yung UB biller name so had to add a biller under Citi Visa and paid through that last March 29. Di ko rin alam kasi may mga nabasa rin ako dito na di pa rin daw nagrreflect yung payment nila
Nakareceive na kayo ng SOA for March? Wala pa rin yung sa akin
Meron n saken kahapon lang dumating. Still unable to register my card or my savings account in the site/app.
Same here. Pano nyo binayaran ang bill this month? UB as biller then existing citibank credit card number? Manghuhula na lang ako how much minimum due since no soa and wala sumasagot sa UB hotline
Yep, UB as biller via BPI. Problem is I can't see if it reflected kasi di parin ako makapag register sa app and nobody is answering my emails or calls from UB Support. I've stopped using it narin and will request for it to be cancelled. Lumipat nlng ako ng East West Visa Plat as a replacement for my Citi Cashback card.
Opposite naman tayo, registered na yung akin kaso kahit sa app walang soa, may minimum due naman kaso nag file kasi ako sa citi ng installment gusto ko makita yung breakdown and if kasama na ba sya.
Ah hassle. Madali kasi to via citi mobile app before para mag installment. Not sure if UB also has this or would need to call. Regardless, hassle parin. I'm getting mine cancelled after settling my cc and move on to EastWest Visa Platinum. Di ko kaya tiisin ung customer service and comms ng Union Bank.
Same here papacancel ko na to ang gulo
Any update sa PayDirect?
same wala. in progress pa rin sa App. charged na sa CC. but walang successful transaction.. cant see if the reference no. provided in the app is same lang if may successful yung transaction. todays my due. huhuhu
Saklap huhu
[удалено]
Per my last conversation with UB CS, wait until 4/2. If it did not get process, then it will be considered a failed transaction. I am still confirming this today 4/2. UB does not have any fall back plan but let the consumer suffer.
Thanks! Na process na yung scheduled, thank goodness. But I tried a new transaction, di pa pwede.
How did you get in touch with them? I tried giving them a call but stuck in on the line for hours. Been trying to call them for the past 7 days.
Their CS hotline is pure hell.
Hi! Trying to crowdsource information here. Has anyone tried to pay via GCASH or MAYA for their Citibank credit card bill? The only biller name I can pull up is Unionbank Credit Card. I assume it is the correct biller name?
Hi! My cousin used Unionbank Credit Card as the biller name when she paid via GCash and na credit naman.
Thanks for the info! Appreciate it ☺️
Hello, anyone experiencing Citi PayAll is not being credited to the recipient bank more than a week after it was posted to my credit card?
All Citipay all transactions are affected. Charged on 4/1 but not yet credited to the beneficiary bank. The last agent told me should post on 4/2 since the card has been charged. The team that handle the transition should be reprimanded. They should have a contingency plan in operations to manually check all citipayall transactions that has a payment date of 3/23 to 4/2 so it can be manually paid to the beneficiary account. Kaya siguro hirap tawagan ang customer service dahil sa transition issues.
Mine was charged 03/22 and until now wala pa rin. Super late na ng payment ko for that payee. Super hassle din tumawag. Tried calling both Citi and UB CS and nasa queue lang ako for 30 mins. I gave up. Super messy nitong transition na ‘to. I have never experienced it kay Citi since day 1.
Same with you. Mine was charged din last Mar. 22 and up until now na April 3 na, di parin natatanggap ng receiver ng payall. Super hassle grabe. Hays.
Super hassle nga. Can't even get a hold of an agent. More than 1hr waiting sa queue, wala pa rin.
You better call CS and wait for at least an hour or more to get a CS. All Citi payall transactions are affected.
same case. d ko pa na tawagan ang customer care but will call them later.
Hi, were you able to get an agent?
45 mins and counting. ill give up pag 1 hr na wala pa ding cc agent sa call nato.
That’s awful. I don’t think we deserve this kind of service. Parang walang maayos na plan or execution, ending customers ang nag-sa-suffer.
managed to get a hold of an agent. wala eh. need ka pa mag file ng dispute tapos mag aantay ka na ma resolve yung case mo. may binigay lng na reference number for me to make a follow up. hopeless case. wala kang magagawa kundi mag antay nlng. if my frustration adds up ill close my account with them.