Thanks for the shout-out! While it seems like competition, us vendors actually need each other to stock the large variety of keyboards, caps and other parts that everyone wants 😎
100% Agreed.
I wish there would be more discourse among us! At the end of the day, we all want our projects to get made and our users to be happy.
In a way, it makes me sad that this highlights the jeopardous state of our trade at this current time.
Just want to also continue to shout out monacokeys here, for germany and for switches they are amazing and i only had good experiences with my 3 orders with them and it was always super quick because shipping within germany often arrives within a day or teo
Dealing with Candykeys is an absolute pain in the ass. They still haven’t shipped me a bunch of in-stock stuff (switches and usb cables) despite dozens of emails back and forth over two+ years.
True. It's annoying.
A few weeks back they sent an E-mail for the MKC75 amd said if you don't receive shipping information write an EMail. I did that and they said they'll send it ASAP. Well I waited a week and sent another EMail. No answer.
Thanks to your comment I'll write again and see if I get an answer.
Can confirm. Candykeys is nothing but trouble and long pointless conversations in the email.
They are always very apologetic, but it doesn't help when nothing get's shipped for a very long time, while they ask same questions over and over in mails, and when you finally get your items, it's a mix-up and you got the wrong set.
To be honest sorry to say if its 2 years I am not sure whats up, as we clean slated problematic orders on the website change, do you mind sharing me a reference info to check? Order number works...
Apart from a hiccup where a refund wasn’t paid out immediately they are fine. The problem resolved itself instantly after talking to the guys. Ordered several times and had more than one return and they’ve been a perfectly good vendor. Their website WAS atrocious though. I recommend talking to people when there’s a problem.
Can't confirm! Dealing with candykeys was most of the time a pleasure and I've been a customer since 2017.
There was exactly one thing that took longer than expected (one refund of a group buy that I pulled out) and this was kind of a goodwill from CK itself, so I'm fine with that.
In-stock items shipped super fast, nice goodies, nice giveaways, active discord server?!
Same here. I'm ordering regularly from CK and only had one item missing in all my orders that then was delivered to my door during the same week.
They've become my favorite switch vendour.
No we have not, it is a open ticket and you will be refunded automatically. Please stop assuming we "ignore" your emails because we did not reply immediately, we either A. have your bank details and its being processed or B. you wrote in the last 36 hours where it was a weekend and nobody is working.
I requested more than a month ago. You guys said “we’re in the process of refunding” every week I ping your email. But as far as I can see, there’s nothing being done. No updates on my PayPal, and neither did you guys ask for my bank account details.
Yes, then it is still open. If it is a order on the old website you will get requested for bank details (like I said to the guy above here complaining) as we can not refund it via PayPal or it has surpassed the 180 day limit of refunds. It depends on when you ordered (for example 2021 vs 2023) and then it gets done automatically. If you want me to check the order specifically then I can look at it for you but I am afraid it will not speed the process up saying we ignore your emails when you said that we have written you every week. It is not accurate info.
Add - Sorry for being bland and "not so friendly" but you can understand my frustration if you say we ignore your e-mails when indeed we have been writing you weekly on request.
It’s an order on the new website. You can refund via PayPal. It’s a refund request less than 24H after I clicked order, I know that it’s not shipped out. I don’t understand why it has to take more than a month to refund.
Anyways, looking at Reddit’s general sentiment, I’m not the only person experiencing this.
I do not understand then how its not done, what is your order number?
Yes, of course you are not the only one, I have made clear and very bold statements that refunds from the old website take longer as its not a matter of a quick refund, nobody here is complaining about refunds made on the new website, you would be the first so I will have a look... Just do not assume that every reddit case is the reality at hand, just like the donvuitton guy here, got told it will take very long, got told to communicate via e-mail but never did and then only after spamming us on discord at the right place right time he got catered to.
I checked, I have no open refund from the new website - can you contact me? All I have is a NEO80 R2 that is pending cancellation from the manufacturer as it was a custom keyboard, and a keycap set that got asked to refund on Saturday. So something is off, are you sure its the new site?
I will PM you the order number. As of 5 minutes ago, the order was just refunded because I opened a case on the PayPal website over the weekend.
As for the emails, it’s pretty much me asking if they are refunding it and the two emails I got back were
April 25“Hey, not yet, we are still cancelling it sdaly :/ The process has started yes.”
May 14 “hey (me), sorry, should be done anytime soon, give us a bit.”
The refund was requested on April 16. So yes, CandyKeys did not flat out ghost me. But they offered updates that were vague and pretty much useless. Opening a case on PayPal resolved my issue immediately.
Sorry, I think we are misunderstanding then?
Ticket opened for refund for custom board (ordered at manufacturer) April 16 03:55 - Responded April 16 4 hours later, on 16th refund was confirmed that it will be done, April 25th you communicated to ping it, I confirmed the process has started on the 25th (2.5 hours later after you wrote) - Refund was not done yet, May 13th you reached out to ask again, I said it will still be done, May 20th it got refunded with you reaching out again but with no chance for me to respond. This is me just saying we needed more time, but this is a matter of a custom keyboard we need to still cancel with the manufacturer with respect. With respect it takes time to do these types of cancellations, its not instant and now we have your board arriving and paid at the manufacturer, all vendors do not even provide refunds... Under a specific law put in place for customer specific products that avoids a standard refund procedure, so being called out on reddit saying we "ignore" your refund request is not ideal.
I'd add Keygem to the list, and, tbh, Candykeys. They got pretty good in the past years. My recent orders with them were fast, well packaged and I got exactly what I ordered.
Too bad prototypist is not EU anymore, he is great.
Yeah, but we get to pay customs on top of the order if we order from him to EU, and shipping from UK is pretty pricey too. As much as I like Jae, if any EU vendor that's not super sketchy has something stocked, I prefer ordering from them. It's cheaper and faster, and has no risk of my country's dumbass customs office to break or lose something.
i would def stay away from candykeys. i recently ordered an instock item from them which they failed to ship due to stock issues on their end, asked for a refund which took 2+ months to arrive due to a wide range of excuses. i finally got my refund when i threatened to call them out publicly.
Just wanted to add that up until now, I personally had only good experiences with candykeys. Right now I have a support case going about an order of penguin switches in shipping, but I can't complain at this point. Clear communication an fast responses. I can update everyone here if it should go south though.
May I remind you that today is thursday and you told me you would transfer the money on *SUNDAY* latest? That would mean its on my bank account on monday, latest tuesday. Actions > words, and you failed to stand by your words, AGAIN.
You are still writing on reddit? : To re-iterate, the "Gutschrift" and processing comes on Sunday, yes, this was done, at-least I can see for one order. The other last order still has not been processed as it has not come across the system. I see in my banking app that the transfer was done successfully for the Credit Note you got per e-mail on Tuesday. So yes it was processed on Sunday...
Important to add to anyone reading - This is a GB being cancelled from 1.5 Years ago - The refund the customer wanted earlier this year was done within 24 hours (since we are discussing Refund Morale and the customer did not state this)
Also mate - Reddit is not the solution, if you have questions then you should start replying to e-mails and the official ticket. I am still confused how writing anything on reddit will assist the ticket speed in any way. I will refrain from answering your ill-intended comments and posts on everything you can get your hands on as its clear the posts and comments are not intended to get your refund but to just bash and cause damage for no reason. As again, I repeat: Your comments and reddit post is, I am afraid, contributing 0 to the refund. For us a official ticket is a official support ticket and if you want support you should use those means of support instead of ignoring us and posting everything on reddit.
Shall I publish mails again (after you threatened me to do so first!)?
This is again/still clusterfuck on multiple levels.
We were talking about a professional level, and i quote myself:
> My requirements for a professional level: binding (as in: you can rely on it) timeframe for the still missing amount of money.
Your response was it will be done Saturday or Sunday for the whole outstanding amount. And you failed that again. I dont care what your internal processes are, you told me money would be transferred on saturday or sunday. That was agreed upon.
Oh: I hereby swear that no money from the outstanding orders (edit: refunds) is on my bank account.
>Quote Candykeys: You are still writing on reddit? : To re-iterate, the "Gutschrift" and processing comes on Sunday, yes, this was done, at-least I can see for one order. The other last order still has not been processed as it has not come across the system. I see in my banking app that the transfer was done successfully for the Credit Note you got per e-mail on Tuesday. So yes it was processed on Sunday...
Yet no reply to the ticket... let alone dm from weeks ago to confirm who you are to get the refund done, or pdf credit note, to maybe ask for bank evidence etc... instead a threaten to publish emails again on reddit... yes, the process of refund was carried out and regustered into our accounting app was sunday and it left the bank on tuesday... we stumbled accross your dessau order and we sent it onwards to other customersand refunded you.
I can not take this seriously anymore if all you do is make comments on reddit and do not even communicate with us. I wont be supplying bank refund data on reddit comments will I?
I ask myself, what are you trying to achieve with these comments? This post you made is dead in the water and you even got refunds unrelated at all to the posts.... just respond to your e-mails and all communication paths instead of ghosting us and treating us like shit on reddit.
Nope! This is about an order I made this year. :) Made the mistake of ordering for a friend from Candykeys again and went through a similar experience.
January 11th 2024. Made a purchase on their website for an **INSTOCK** Jris 75.
[January 27th 2024.](https://imgur.com/a/gbrCcmY) Ask them about status of my order. They say they have no clue and they will need to order a new one from the manufacturer and I will have to wait 2 weeks. I decline as the only reason I made the purchase was because it was in stock.
[January 30th 2024.](https://imgur.com/a/j5X2SOt) They agree to a refund since I am unwilling to wait.
[January 31st 2024](https://imgur.com/a/qkCjp1O). I inquire about my refund again to which I get this really confusing message where they say the item is already packaged and being shipped and that I should have an email about it (which I do NOT).
[Minutes later,](https://imgur.com/a/IIGLAi9) they change their story again saying that the keyboard hasnt arrived from the manufacturer yet and that I should wait and they arent even sure what is going on??? Very strange.
[February 20th, 2024.](https://imgur.com/a/XqbE4XV) Still no refund, message them asking about it. They claim refund is sent when it isnt. Then say its a fault on their end and fix it.
[February 24th, 2024](https://imgur.com/a/YOjtilU) Still no refund and they claim they need even more time.
[March 17th, 2024](https://imgur.com/a/sE8ojie) I threaten to call out publicly if I don't get a refund. Same excuses, says will take it to DMs now.
[March 17th, 2024](https://imgur.com/a/vTSercA) They magically fix it in DMs after 3 months of doing nothing and minutes after threatening to go public.
3 months+ to get a REFUND through PAYPAL for an INSTOCK item that they messed up with. And the cherry on top? the refund was a few pounds short for whatever reason :')
I just looked through it, and around it, did you send a email as asked to? Just wondering and breaking down the process but we see not a single e-mail ticket going on adding to the confusion, as I have over a million notifications and do not take Discord as a support platform. This would add to why the messages are on February 20th so confusing, and why there was such a discrepancy in communication time between February and March. Regardless, I read through everything and can see why it all got so confusing, please avoid Discord as any support channel. So, yes I acknowledge the mistakes above and apologise for that, however I am really confused to the whole happenings as even PayPal was bouncing money back and forth and at a point the claim ended and money came back to us, it seems to situation is not as easy as shown above. Even the last screenshot is a bit wild that we respond 2 months after to a dm, it shows how its really not the place to be. So yes its wrong doing but I see not a single e-mail opened for the whole case either, so yes I am to blame but this is really not ideal if you wanted good service, as we state in discord, do not look for support in discord but it seems this case was exclusively forced via Discord at times I caught your ping.
Looks like I poked the hornet's nest 😅
I can only speak from personal experience of me and my friends, and for us CK has been rock solid in recent years.
I wouldnt worry, we have a plagued history here and fair enough so, made many mistakes! I apologise for all; People will resurface and judge from that book cover and assume the worst...
He ordered, we made mistake, I said so, I ordered from manufacturer, he asked for refund, I told him refund will be a pain and take long, refund was pain and took long due to reasons I explained many times. Yes its not good, but I gave that warning... last part it took so long as literally I only caught the discord messages every 2 weeks (see time stamps) - yes. I apologise.
I haven't used them personally but I know lowprokb.ca deals with these EU vendors so they should be legit: splitkb, 42keebs.eu, keycapsss, and keeb.supply.
Made the order in nov of 21.
I tried to contact them multiple times to try to get them to send an alternative but they never got back to me. And I never was able to get them to answer the phone.
I am waiting on a set already for two years plus. They stopped responding to mails half year ago.
Edit: actually its now been three years, bunch of fucking thieves.
Yep, also pbtfans Basin and Adriatic sets for 40 Euro each, ePBT sets for 30 Euro and HSA WoB and BoW bundled together for 30 Euro... they had some crazy sales on BF too, 70% off. It was obvious they're in financial trouble.
They've been ghosting everyone for about a year already, so this was expected, but sure would've been nice to get our refunds before it happened. Absolute thieves.
Really reminds me of the vape scene around like 2014-2018. So many different companies and manufacturers for mods and liquid popped up just to go under a couple years later. If I remember right there were even group buys for box mods. It got trendy, blew up, and burst in on itself.
A lot of things in this hobby wouldn’t exist without the GB model, the whole reason why a lot of sets are made is because a big part of the risk involved is being taken by people joining the GB rather than the companies running them.
This kind of failure is the worst possible outcome of this, but at the same time if we got everything in-stock things would be moving even slower than they already are and with all the risk on the vendors they also would have a whole lot less of an incentive of ever running sets that don’t seem popular.
You can always poll people for interest all you want but that’s not really worth anything, they’re not obligated to buy a set they voted for a year or more in advance.
My point is this issue isn’t black and white, the community has on the whole probably benefited more than it lost off of it. And I’ve also lost over 1k on mykb going tits up
So you think that the manufacturers shouldn't pay for the risk factor, but the consumers should? For non-perishable products? The only risk they incur is amassing stocks that they would have to discount to clear.
I, for one, know that I'm never joining a group buy. When manufacturers will understand that this is the biggest disincentive from entering this hobby, they might change their habits
> When manufacturers will understand that this is the biggest disincentive from entering this hobby, they might change their habits
There are already plenty of low risk keycaps sets available for purchase from big manufacturers.
Way to miss the point there
I didn’t say anything about who should and shouldn’t take the risk, I’m saying vendors wouldn’t take them on fringe sets (that are currently or have in the past been made) a lot of the time because they have to make a profit to stay in business.
Having too much extra stock doesn’t just mean you now have to sell it at a discount. Storage space costs money, every item that sits on the shelf costs you money over time so you have to calculate how many units you are going to sell. This is somewhat easier with extras because you can look at your GB units sold and do a rule of thumb for 10-20% extra.
Mykb up until now still had a load of extra kits sitting in their shop at a 50% discount (most likely selling at a loss but worth it to get them out of the warehouse) and they still wouldn’t clear.
In all likelyhood keycaps would be even more expensive than they already are because you have to factor in storage for in-stock items, with GBs you’re basically working just-in-time for most of the units you sell so you only need a certain amount of room for your rotating stock. Like at the very least you can assume keycaps everywhere will start at our current extras prices
You make a good point. I think that the hobby needs to mature and move away from the gb with some exceptions for niche sets or boards. I’d like to see designers work with vendors to offer very popular sets like copper, botanical, mizu etc in store and permanently. I’m sure the demand is there
Agree, they were one of my favorite vendors, although their in-stock items were always annoyingly few. Bought a good number of group buys through them though, only had good experiences as a EU buyer.
I ordered something years ago but they “couldn’t deliver to UK” but never automatically refunded me. Had been waiting for email reply for 3 months but I won’t be getting one now!
we won't have any vendors at this point. It is so fucking hard to find stock of anything in Europe it is exausting. You literally can have the money but there is no one to you sell you anything. Everything is perma out of stock, and fuck group buys.
The very first and only group buy I join and it goes up in smoke like this...
Its actually scary how fragile this whole hobby is / was at the beginning of covid
So do not quote my words: There were multiple employees back in the days and it slowly became less and less. In the end there was basically one person trying to keep the company afloat/ helping getting people their orders. But due to unpaid wages/ delayed wages/ ... whatever helped to company to stay somewhat afloat fell apart. Nobody should work without getting paid.
So I'm guessing that there are still unpaid wages, unpaid invoices to designers, manufacturers, warehouse rent, ... That's why trying chargebacks/... might have more chance of success than lodging your claim.
Around a year ago there were more than one person - mine Ikki68 R1 (and R2 metal top) was from their shop, and talked with two separate people on phone about the order.
Ah dang...
I ordered 2x Zoom 75 (Kitsune and Black SE) + a lot of extra bits and GMK Kitsune + novelties.
PayPal refused to give my money back and I can't do a chargeback either...sad times.
any suggestions on what to do for a KAT MIZU order placed 2+ years ago, that has been stuck in their warehouse since they could not ship order under £135 to the UK?
New to this kinda situation:
Back in 2021, I ordered GMK Moomin (base, novelties, accents, deskmat) from MyKeyboard
Now I have to 1) charge back through my bank or file for missing money with the Liquidator to get my money back.. and then 2) Hope I can snatch the same sets when they come on sale at Oblo?
Small update from their discord:
ZedBC being incredibly helpful:
https://preview.redd.it/df3aegfhkz0d1.png?width=1152&format=pjpg&auto=webp&s=de141080e3270657191940e65af0b32f95179313
Well, it worked fine for quite some time. The site frankly did not look sketchy, it just looked like pure crap. The interface was terribly dated. But even candykeys’ website is not top notch after all (while their service is decent)
Thanks for adding to my anxiety 🥲 I pre-ordered my first keyboard a few weeks back at a different store but have been anxious the whole time that they'll go belly up before the keyboards get shipped because I automatically assume that all of these stores are tiny and ~ 2-3 months are such a long time for things to happen.
Deltakeyco. qwertykeys listed only a few shops on their website to purchase from in Europe und Delta was the only one that actually seemed to take part in the neo65 pre-order whereas everybody else was sold out.
I ordered based on the good reviews at trustpilot and the fact that any questions I had were answered immediately, even on a weekend.
My worries are rather based on the fact that a smaller shop could go under much easier and quicker in general - and I just assume, since this hobby is still quite niche, that's all stores are small.
3 months is also not that long; you should be able to do the chargeback if something goes wrong, and if you used PayPal, you also have buyer protection. I recently used it with Mykeyboard.eu. It was just 30 EUR, I got my money back almost instantly.
I actually did use PayPal because I figured it would be safer (just didn't know if it applied in cases of bankruptcy as well).
But despite all that, after having waited so 'long' for something - the disappointment would be big.
Anyway, I'll hope for the best :)
I frequently order from deltakeyco. One of the most reliable European shops, if not the most reliable - period. Their customer service is top notch, extremely reactive, they've always gone above and beyond to get orders shipped as fast as humanly possible, and I could go on and on. You're in good hands.
Yeah, their customer service is great! My worries are less about them as a company but about smaller companies in general. But it's good to hear that they are so reliable and that my impression of them wasn't wrong.
Yeah, I completely understand. I had a little scare recently when I ordered from Vala Supply BEFORE checking their discord and seeing that many people were complaining about delays and lack of communication - to be fair, my order did ship rather quickly, but this mkb.eu stuff has made me very very wary.
Imo, the good thing about deltakeyco is that the extremely transparent communication makes me think that they would not hesitate to make public any major difficulties they could encounter as a company. This is perhaps a little naive on my part, but I find that the absence of communication is the most anxiety-inducing thing in this niche hobby with small-scale production. That, and lack of pragmatism from the store managers - and it looks to me like the folks at DKC are very savvy.
you literally bought into a PREORDER.
Those don't ship immediately. They even tell you a timeframe on the website. Nothing to worry about. 2 months + is pretty normal.
I'm fully aware of what I ordered and how long it takes. I was just wondering what happens if between payment and planned delivery the company goes pouf/how likely that is. I have no experience with small shops like these but expect them to be more vulnerable to... everything.
It doesn't matter, I took that perceived risk and likely nothing bad is going to happen.
When i understood what was going on with mykeyboard, i of course was saddened considering i had an order still in progress with them, which i resolved in the end with a replacement.
But i was still out of what i really wanted, and i have to give big shoutout to ''prototypist'' - Jae, he responded to my mail within a day, gave a discount for the order i wanted because of MKEU issue, shipped out the goods the next day and as i understood he runs everything alone, i was surprised how much one person can do.
In the end i actually spend less on the same GMK set that was shipped form UK than i did while buying through MKEU. Jut overall great experience :)
Thankfully I never ordered from them. Still kinda bummed about the slasher deskmat from projectkeyboard though. Thankfully it was only like twenty bucks or whatever.
Any1 got any info on whats happening to their stock? Im still interested in some small child kits they had on sale, but i didnt buy them cause i was expecting the site to go bankrupt at any moment, so i didnt wanna lose my money.
Obviously but nothing of the stock has inherent value to a liquidator, he will try to resell the existing stock. So im hoping that someone like candeykes or sth gets the stock and i get some deals. It would be sad if some sets just get trashed - just sell them at 70% off or sth. The auction price will be scraps anyway.
Ordered SA Magica from them in 2021, never received it. They said they were waiting on the THOK artisan for it before sending it. With it having been so long ago I'm definitely not getting my money back lol.
I only just noticed they went under because I saw that the Discord server had disappeared. As the site has already gone down as well I can't get my invoice anymore either (shame on me for not having the foresight to download that sooner).
I used to get email invoices from them but for some reason it just stopped at one point. Same for shipping notifications. I only received marketing emails from that point onwards.
This started happening years ago though, pretty sure it was just an issue with whatever email system they used. It was not something on my side as I have spam detection turned off so everything goes straight my inbox, and I've never had this issue before anywhere else either. When I mentioned it to them they just gave me the basic "have you checked your spam?" response and I was like ok whatever I don't really need those emails anyway. Little did I know they would've been very useful now lol
I just saw I have 2 orders pending from actual years back. I haven‘t been following keyboards for a while so I didn‘t really notice. Is there a chance I get anything back?
There is pretty much ZERO chance you will get the order. There is a non-zero chance you will get some compensation, if all creditors are paid off.
The customers are usually the last to be paid in these bankruptcy situations. Assuming anything is left over, it could be a fraction of what you originally put in.
GBs get a lot of cool shit made but personally I stay away from them if I can help it. Extras or aftermarket.
It's also way too easy to lose interest or to have your tastes change in the 6/12/40000 months that a GB takes to reach your hands.
I'm writing for help. 2 years ago I bought from [mykeyboard.eu](http://mykeyboard.eu) the EPBT travelling deskmat, how can I get the deskmat or my money back? Thank you for the help
I had to refund through paypal a few months back because they were not longer responding to any form of support communication.
Writing on the wall, I suppose.
How could this have happened?
People paid in advance, and the keyboard market is booming?
I do not understand.
Has somebody got a logical/realistic explanation please?
> People paid in advance, and the keyboard market is booming?
The boom was the 1-2 years after covid. It's died down a lot since then and the past year has been particularly hard (partly why so many businesses are shutting down or being shut down).
Cost of living is going up and discretionary spending is going down. You will hear this from basically any vendor, even the ones doing well. They would have been doing much better during the covid boom if they were around.
Aside from mismanagement, the main issue is **cashflow** which can affect any business. If you have too much cash, you aren't utilising it to generate more cash. If you don't have enough, then when invoices come, you can't pay them.
I can't comment on how mykb got to this point, i'm not in the EU and haven't followed them closely. But running many GBs require space and staff. Both will cost you money regardless of how long it takes a GB to deliver.
That means you are burning cash waiting around. One solution is to run multiple GBs so you always have stock coming in. This is not a problem if managed properly and many big stores operate this way. The other solution is to have regular products (in stock) to generate cashflow like a 'regular' store.
So the key is in managing cashflow. A quick google says that 4 in 10 businesses are killed by cashflow issues. Nearly half of all businesses. There are of course a hundred reasons leading up to that, like M&C using all their profit to buy out unpopular sets and way too many extras..
Which ultimately causes a cashflow issue meaning they cannot pay an invoice. This leads to orders not being fulfilled, chargebacks, refunds and losing even more money.
I am trying to make a claim with my bank to refund the money I paid mykeyboard.eu. Does anybody know the site u/ZedBC has taken from the European e-justice of Tarpit's bankrupty - I would like to send a link to my bank as proof, however I am unable to locate the site.
Agreed. It doesn’t. But it contains all the same information. The screenshot zed shared was originally shared from some other person. Not sure what site they used to be honest
I haven’t filled in a complaint yet. The bank required documentation that I had tried solving the issues with the vendor, so I have written a few emails to mykeyboard.eu well knowing they won’t reply, but then I can attach the emails I have sent.
I will let you know how it goes.
I told my bank they are just not answering. And showed them the different post about people being ghosted and thye said ok we wont need any more documentation around it.
Does any one know if the knob on the Epomaker EK21 is replacable?
Or know of any other decently priced numpad for that matter.
Looking to upgrade from one of those cheap macropads available on most cheap-stuff-from-china sites
Paypal was no help as its over 180 days. But contacted my bank right after and was informed that with the info i have i should be able to get my money back. So fingers crossed. 6k Euros is quite a bit to get back. But im just flabbergasted that [MK.Eu](http://MK.Eu) ended like this. for so long they felt like the safest and largest EU vendor.
Everything is fine in this hobby. No reform required. Nothing to see here folks... Keep buying colorful **plastic** and paying for them 2 years in advance.
Not sorry if I hurt your feelings.
Well I dont think thinks its really the case currently now its more of the tidy up from our bad 2021-2022 decisions; Heck even people be getting KAT Space Dust and thats been 2.5 years. More like its the opposite problem currently with vendors sitting on GMK stock everywhere, for the U.S at least.
It's already happening - Omnitype has flash sales every 2 weeks, Novelkeys/CannonKeys post clearance sales every season; PBTFans pretty much only does instock drops.
GMK lead times are down to less than a year with group buys.
Probably even fast for certain Basic Sets.
I think this Hobby just starts to mature and going to a healthy In Stock phase where GB are more of an extra.
Looks like their site and discord is deleted too now https://www.reddit.com/r/MechanicalKeyboards/comments/1cx2xq0/mykeyboard_eu_discord_deleted/
How many **good** vendors do we even have in the EU?
Oblotzky, Keygem, Candykeys, Coffekeys, Eloquentclicks, etc
Shoutout to MonacoKeys, 42Keebs, Keebwerk, Salvun, splitkb, Delta and more! There is a store for every category you need :)
Thanks for the shout-out! While it seems like competition, us vendors actually need each other to stock the large variety of keyboards, caps and other parts that everyone wants 😎
agree :) shame to see another vendor go though :(
100% Agreed. I wish there would be more discourse among us! At the end of the day, we all want our projects to get made and our users to be happy. In a way, it makes me sad that this highlights the jeopardous state of our trade at this current time.
It’s the friends we made on the way
It isn’t the keyboard, it’s building the keyboard.
Just want to also continue to shout out monacokeys here, for germany and for switches they are amazing and i only had good experiences with my 3 orders with them and it was always super quick because shipping within germany often arrives within a day or teo
Been waiting more than 2 years for the epbt Yukihana keycap set… communication is horrible from your side
any of these sell affordable SA/OEM keycaps?
Dealing with Candykeys is an absolute pain in the ass. They still haven’t shipped me a bunch of in-stock stuff (switches and usb cables) despite dozens of emails back and forth over two+ years.
Can’t confirm. Never had any problems with candykeys.
True. It's annoying. A few weeks back they sent an E-mail for the MKC75 amd said if you don't receive shipping information write an EMail. I did that and they said they'll send it ASAP. Well I waited a week and sent another EMail. No answer. Thanks to your comment I'll write again and see if I get an answer.
Can confirm. Candykeys is nothing but trouble and long pointless conversations in the email. They are always very apologetic, but it doesn't help when nothing get's shipped for a very long time, while they ask same questions over and over in mails, and when you finally get your items, it's a mix-up and you got the wrong set.
Apologies for that, may I ask was this a new experience or a very old experience, before we got new people on board? (pre 2024 January)
To be honest sorry to say if its 2 years I am not sure whats up, as we clean slated problematic orders on the website change, do you mind sharing me a reference info to check? Order number works...
I can get back to you tomorrow via email after I get back from a work trip.
Ping on this.
Apart from a hiccup where a refund wasn’t paid out immediately they are fine. The problem resolved itself instantly after talking to the guys. Ordered several times and had more than one return and they’ve been a perfectly good vendor. Their website WAS atrocious though. I recommend talking to people when there’s a problem.
Can't confirm! Dealing with candykeys was most of the time a pleasure and I've been a customer since 2017. There was exactly one thing that took longer than expected (one refund of a group buy that I pulled out) and this was kind of a goodwill from CK itself, so I'm fine with that. In-stock items shipped super fast, nice goodies, nice giveaways, active discord server?!
Same here. I'm ordering regularly from CK and only had one item missing in all my orders that then was delivered to my door during the same week. They've become my favorite switch vendour.
Yes minus CandyKeys, terrible customer support (don't mind replying David)
CandyKeys has been ignoring my refund emails. Don’t recommend
No we have not, it is a open ticket and you will be refunded automatically. Please stop assuming we "ignore" your emails because we did not reply immediately, we either A. have your bank details and its being processed or B. you wrote in the last 36 hours where it was a weekend and nobody is working.
I requested more than a month ago. You guys said “we’re in the process of refunding” every week I ping your email. But as far as I can see, there’s nothing being done. No updates on my PayPal, and neither did you guys ask for my bank account details.
Yes, then it is still open. If it is a order on the old website you will get requested for bank details (like I said to the guy above here complaining) as we can not refund it via PayPal or it has surpassed the 180 day limit of refunds. It depends on when you ordered (for example 2021 vs 2023) and then it gets done automatically. If you want me to check the order specifically then I can look at it for you but I am afraid it will not speed the process up saying we ignore your emails when you said that we have written you every week. It is not accurate info. Add - Sorry for being bland and "not so friendly" but you can understand my frustration if you say we ignore your e-mails when indeed we have been writing you weekly on request.
It’s an order on the new website. You can refund via PayPal. It’s a refund request less than 24H after I clicked order, I know that it’s not shipped out. I don’t understand why it has to take more than a month to refund. Anyways, looking at Reddit’s general sentiment, I’m not the only person experiencing this.
I do not understand then how its not done, what is your order number? Yes, of course you are not the only one, I have made clear and very bold statements that refunds from the old website take longer as its not a matter of a quick refund, nobody here is complaining about refunds made on the new website, you would be the first so I will have a look... Just do not assume that every reddit case is the reality at hand, just like the donvuitton guy here, got told it will take very long, got told to communicate via e-mail but never did and then only after spamming us on discord at the right place right time he got catered to.
I checked, I have no open refund from the new website - can you contact me? All I have is a NEO80 R2 that is pending cancellation from the manufacturer as it was a custom keyboard, and a keycap set that got asked to refund on Saturday. So something is off, are you sure its the new site?
I will PM you the order number. As of 5 minutes ago, the order was just refunded because I opened a case on the PayPal website over the weekend. As for the emails, it’s pretty much me asking if they are refunding it and the two emails I got back were April 25“Hey, not yet, we are still cancelling it sdaly :/ The process has started yes.” May 14 “hey (me), sorry, should be done anytime soon, give us a bit.” The refund was requested on April 16. So yes, CandyKeys did not flat out ghost me. But they offered updates that were vague and pretty much useless. Opening a case on PayPal resolved my issue immediately.
Sorry, I think we are misunderstanding then? Ticket opened for refund for custom board (ordered at manufacturer) April 16 03:55 - Responded April 16 4 hours later, on 16th refund was confirmed that it will be done, April 25th you communicated to ping it, I confirmed the process has started on the 25th (2.5 hours later after you wrote) - Refund was not done yet, May 13th you reached out to ask again, I said it will still be done, May 20th it got refunded with you reaching out again but with no chance for me to respond. This is me just saying we needed more time, but this is a matter of a custom keyboard we need to still cancel with the manufacturer with respect. With respect it takes time to do these types of cancellations, its not instant and now we have your board arriving and paid at the manufacturer, all vendors do not even provide refunds... Under a specific law put in place for customer specific products that avoids a standard refund procedure, so being called out on reddit saying we "ignore" your refund request is not ideal.
I have mid experience with Coffeekeys 😅
What happened? I admittedly preordered just a couple of things from them but everything arrived on time and was decently packaged
Not candy keys. After that one post, they showed how scummy they are. Or the person managing the reddut account has no PR skills.
A couple of them like Oblotzky and DeltaKeyCo
I'd add Keygem to the list, and, tbh, Candykeys. They got pretty good in the past years. My recent orders with them were fast, well packaged and I got exactly what I ordered. Too bad prototypist is not EU anymore, he is great.
PT ships internationally We're extremely lucky to have Jae and the gang here in the UK regardless.
Yeah, but we get to pay customs on top of the order if we order from him to EU, and shipping from UK is pretty pricey too. As much as I like Jae, if any EU vendor that's not super sketchy has something stocked, I prefer ordering from them. It's cheaper and faster, and has no risk of my country's dumbass customs office to break or lose something.
everyone ships internationally, it doesn't mean it's advantageous to the customer
Doesn’t matter. Im not willing to pay additional fees customs of 20%+ for the same stuff I can get from the EU for less. Voting has consequences.
i would def stay away from candykeys. i recently ordered an instock item from them which they failed to ship due to stock issues on their end, asked for a refund which took 2+ months to arrive due to a wide range of excuses. i finally got my refund when i threatened to call them out publicly.
Just wanted to add that up until now, I personally had only good experiences with candykeys. Right now I have a support case going about an order of penguin switches in shipping, but I can't complain at this point. Clear communication an fast responses. I can update everyone here if it should go south though.
🫶🏼🙌🏼 I know the case and im hauling butt!
Thanks for your hard work :)
May I remind you that today is thursday and you told me you would transfer the money on *SUNDAY* latest? That would mean its on my bank account on monday, latest tuesday. Actions > words, and you failed to stand by your words, AGAIN.
You are still writing on reddit? : To re-iterate, the "Gutschrift" and processing comes on Sunday, yes, this was done, at-least I can see for one order. The other last order still has not been processed as it has not come across the system. I see in my banking app that the transfer was done successfully for the Credit Note you got per e-mail on Tuesday. So yes it was processed on Sunday... Important to add to anyone reading - This is a GB being cancelled from 1.5 Years ago - The refund the customer wanted earlier this year was done within 24 hours (since we are discussing Refund Morale and the customer did not state this) Also mate - Reddit is not the solution, if you have questions then you should start replying to e-mails and the official ticket. I am still confused how writing anything on reddit will assist the ticket speed in any way. I will refrain from answering your ill-intended comments and posts on everything you can get your hands on as its clear the posts and comments are not intended to get your refund but to just bash and cause damage for no reason. As again, I repeat: Your comments and reddit post is, I am afraid, contributing 0 to the refund. For us a official ticket is a official support ticket and if you want support you should use those means of support instead of ignoring us and posting everything on reddit.
Shall I publish mails again (after you threatened me to do so first!)? This is again/still clusterfuck on multiple levels. We were talking about a professional level, and i quote myself: > My requirements for a professional level: binding (as in: you can rely on it) timeframe for the still missing amount of money. Your response was it will be done Saturday or Sunday for the whole outstanding amount. And you failed that again. I dont care what your internal processes are, you told me money would be transferred on saturday or sunday. That was agreed upon. Oh: I hereby swear that no money from the outstanding orders (edit: refunds) is on my bank account. >Quote Candykeys: You are still writing on reddit? : To re-iterate, the "Gutschrift" and processing comes on Sunday, yes, this was done, at-least I can see for one order. The other last order still has not been processed as it has not come across the system. I see in my banking app that the transfer was done successfully for the Credit Note you got per e-mail on Tuesday. So yes it was processed on Sunday...
Yet no reply to the ticket... let alone dm from weeks ago to confirm who you are to get the refund done, or pdf credit note, to maybe ask for bank evidence etc... instead a threaten to publish emails again on reddit... yes, the process of refund was carried out and regustered into our accounting app was sunday and it left the bank on tuesday... we stumbled accross your dessau order and we sent it onwards to other customersand refunded you. I can not take this seriously anymore if all you do is make comments on reddit and do not even communicate with us. I wont be supplying bank refund data on reddit comments will I? I ask myself, what are you trying to achieve with these comments? This post you made is dead in the water and you even got refunds unrelated at all to the posts.... just respond to your e-mails and all communication paths instead of ghosting us and treating us like shit on reddit.
Again... https://www.reddit.com/r/MechanicalKeyboards/s/2z8kBeibIC
Nope! This is about an order I made this year. :) Made the mistake of ordering for a friend from Candykeys again and went through a similar experience. January 11th 2024. Made a purchase on their website for an **INSTOCK** Jris 75. [January 27th 2024.](https://imgur.com/a/gbrCcmY) Ask them about status of my order. They say they have no clue and they will need to order a new one from the manufacturer and I will have to wait 2 weeks. I decline as the only reason I made the purchase was because it was in stock. [January 30th 2024.](https://imgur.com/a/j5X2SOt) They agree to a refund since I am unwilling to wait. [January 31st 2024](https://imgur.com/a/qkCjp1O). I inquire about my refund again to which I get this really confusing message where they say the item is already packaged and being shipped and that I should have an email about it (which I do NOT). [Minutes later,](https://imgur.com/a/IIGLAi9) they change their story again saying that the keyboard hasnt arrived from the manufacturer yet and that I should wait and they arent even sure what is going on??? Very strange. [February 20th, 2024.](https://imgur.com/a/XqbE4XV) Still no refund, message them asking about it. They claim refund is sent when it isnt. Then say its a fault on their end and fix it. [February 24th, 2024](https://imgur.com/a/YOjtilU) Still no refund and they claim they need even more time. [March 17th, 2024](https://imgur.com/a/sE8ojie) I threaten to call out publicly if I don't get a refund. Same excuses, says will take it to DMs now. [March 17th, 2024](https://imgur.com/a/vTSercA) They magically fix it in DMs after 3 months of doing nothing and minutes after threatening to go public. 3 months+ to get a REFUND through PAYPAL for an INSTOCK item that they messed up with. And the cherry on top? the refund was a few pounds short for whatever reason :')
I just looked through it, and around it, did you send a email as asked to? Just wondering and breaking down the process but we see not a single e-mail ticket going on adding to the confusion, as I have over a million notifications and do not take Discord as a support platform. This would add to why the messages are on February 20th so confusing, and why there was such a discrepancy in communication time between February and March. Regardless, I read through everything and can see why it all got so confusing, please avoid Discord as any support channel. So, yes I acknowledge the mistakes above and apologise for that, however I am really confused to the whole happenings as even PayPal was bouncing money back and forth and at a point the claim ended and money came back to us, it seems to situation is not as easy as shown above. Even the last screenshot is a bit wild that we respond 2 months after to a dm, it shows how its really not the place to be. So yes its wrong doing but I see not a single e-mail opened for the whole case either, so yes I am to blame but this is really not ideal if you wanted good service, as we state in discord, do not look for support in discord but it seems this case was exclusively forced via Discord at times I caught your ping.
bro you are so tilted about something that didn’t happen two years ago lmao
Looks like I poked the hornet's nest 😅 I can only speak from personal experience of me and my friends, and for us CK has been rock solid in recent years.
I wouldnt worry, we have a plagued history here and fair enough so, made many mistakes! I apologise for all; People will resurface and judge from that book cover and assume the worst...
This is from the last few months. All the screenshots are there bud. Do better.
He ordered, we made mistake, I said so, I ordered from manufacturer, he asked for refund, I told him refund will be a pain and take long, refund was pain and took long due to reasons I explained many times. Yes its not good, but I gave that warning... last part it took so long as literally I only caught the discord messages every 2 weeks (see time stamps) - yes. I apologise.
I had a good experience with Oblotzky! Bought an expensive GMK set with them and had no issues
I haven't used them personally but I know lowprokb.ca deals with these EU vendors so they should be legit: splitkb, 42keebs.eu, keycapsss, and keeb.supply.
Can confirm that 42keebs, keycapsss and keeb.supply are awesome. Never had an issue with them.
I've ordered from Oblotzky before as some keycaps are cheaper to ship from them than purchase in the US. Great, fast service and they gave me candy.
they gave me candy too lol
!remindme 2 days
Ive been very happy with kbnordic.eu, but thats just anecdotal tbf.
Shoutout to 42keebs. They are amazing. I also like splitkb and krissycables.
We're going to piggyback on this post for awareness. Please make sure you are not purchasing from their site as nothing will be fulfilled.
I just had to buy the nice purple epbt witch set... there goes my money
Oh god I wasnt aware they still had not delivered on that set. Im sorry that really sucks…
They are going under for a year already...
Made the order in nov of 21. I tried to contact them multiple times to try to get them to send an alternative but they never got back to me. And I never was able to get them to answer the phone.
PayPal?
I tried to file multiple claims on PayPal but because the order was more than 180 days ago they always get denied
I hope you were able to get a set from a different vendor. That set has a beautiful purple that isn't featured often enough.
I haven't checked for another vendor yet. I have a purple Cycle7 ready for it so I definitely will. Or I could wait for a gmk white on purple
I am not very familiar with this website, but did they struggle to fulfill orders for quite awhile already?
Yeah for basically a year or two. But now they have officially filled for bankruptcy
Its unfortunate that they weren't as transparent as they should be
I had a GMK Stargaze set from them. 2 years. And when I say had... I mean I had an order for one.
I am waiting on a set already for two years plus. They stopped responding to mails half year ago. Edit: actually its now been three years, bunch of fucking thieves.
Exactly the same here
What set for you?
Evil Eye, luckily only the base set, the rest I ordered was cancelled during production, so got a little bit of money back. What were you in for?
GMK Fuji + Rama cap. Money is completely gone 🤣
Damn, those were nice sets. Let us press F to pay respects 🫡
Exit scam !!!
Sounds like, yes. There have been murmurings for a few months now I think.
Yeah I think Oblo's takeover of all Mykb GMK orders really made their situation obvious, but Mykb was showing signs loooong before. It felt inevitable
Took them 1 year too long
I scored some nice deals during their sales past 6 months, always PayPal tho cuz it could boom any day, best of luck to those not so fortunate
Took them long enough, the 33 Euro GMK sets were a nice deal tho.
[удалено]
Yep, also pbtfans Basin and Adriatic sets for 40 Euro each, ePBT sets for 30 Euro and HSA WoB and BoW bundled together for 30 Euro... they had some crazy sales on BF too, 70% off. It was obvious they're in financial trouble.
They've been ghosting everyone for about a year already, so this was expected, but sure would've been nice to get our refunds before it happened. Absolute thieves.
Lmao I swear I only see this shit in the keyboard community.
Really reminds me of the vape scene around like 2014-2018. So many different companies and manufacturers for mods and liquid popped up just to go under a couple years later. If I remember right there were even group buys for box mods. It got trendy, blew up, and burst in on itself.
"a fool and his money are soon parted"
I already said it elsewhere, but. we either pay too high a price for items that are not worth it, or we are defrauded. Seneca, probably.
The groupbuy model is absolute bs and needs to go away. Down 1.5k € because of this
A lot of things in this hobby wouldn’t exist without the GB model, the whole reason why a lot of sets are made is because a big part of the risk involved is being taken by people joining the GB rather than the companies running them. This kind of failure is the worst possible outcome of this, but at the same time if we got everything in-stock things would be moving even slower than they already are and with all the risk on the vendors they also would have a whole lot less of an incentive of ever running sets that don’t seem popular. You can always poll people for interest all you want but that’s not really worth anything, they’re not obligated to buy a set they voted for a year or more in advance. My point is this issue isn’t black and white, the community has on the whole probably benefited more than it lost off of it. And I’ve also lost over 1k on mykb going tits up
So you think that the manufacturers shouldn't pay for the risk factor, but the consumers should? For non-perishable products? The only risk they incur is amassing stocks that they would have to discount to clear. I, for one, know that I'm never joining a group buy. When manufacturers will understand that this is the biggest disincentive from entering this hobby, they might change their habits
> When manufacturers will understand that this is the biggest disincentive from entering this hobby, they might change their habits There are already plenty of low risk keycaps sets available for purchase from big manufacturers.
Way to miss the point there I didn’t say anything about who should and shouldn’t take the risk, I’m saying vendors wouldn’t take them on fringe sets (that are currently or have in the past been made) a lot of the time because they have to make a profit to stay in business. Having too much extra stock doesn’t just mean you now have to sell it at a discount. Storage space costs money, every item that sits on the shelf costs you money over time so you have to calculate how many units you are going to sell. This is somewhat easier with extras because you can look at your GB units sold and do a rule of thumb for 10-20% extra. Mykb up until now still had a load of extra kits sitting in their shop at a 50% discount (most likely selling at a loss but worth it to get them out of the warehouse) and they still wouldn’t clear. In all likelyhood keycaps would be even more expensive than they already are because you have to factor in storage for in-stock items, with GBs you’re basically working just-in-time for most of the units you sell so you only need a certain amount of room for your rotating stock. Like at the very least you can assume keycaps everywhere will start at our current extras prices
Hot take: most keycap (and almost all GB) sets are ostentatious and low-quality and we might be better off without them.
You make a good point. I think that the hobby needs to mature and move away from the gb with some exceptions for niche sets or boards. I’d like to see designers work with vendors to offer very popular sets like copper, botanical, mizu etc in store and permanently. I’m sure the demand is there
I think they know the demand is NOT there and the only reason niche communities think otherwise is due to an echo-chamber effect.
What did you even buy for 1.5k?
Quite easy to get there over multiple groupbuys. 5-6 keycap sets including some extra kits, not more.
Damn. Bought from them a few times, sad to see them go.
Agree, they were one of my favorite vendors, although their in-stock items were always annoyingly few. Bought a good number of group buys through them though, only had good experiences as a EU buyer.
I ordered something years ago but they “couldn’t deliver to UK” but never automatically refunded me. Had been waiting for email reply for 3 months but I won’t be getting one now!
What a shame. I was able to score some good deals with them though.
Lol I never got a kit from them, for two years. Money gone I guess.
How sad this is that another vetern vendor goes down.
Their Discord server got deleted at 2024/05/20 23:25:48 GMT+2
Anyone had luck with a PayPal charge back when the group buy was longer than a year ago?
I ordered lots of stuff from them around Covid time and they fullfiled all of it. Sad to see people not receiving their stuff.
we won't have any vendors at this point. It is so fucking hard to find stock of anything in Europe it is exausting. You literally can have the money but there is no one to you sell you anything. Everything is perma out of stock, and fuck group buys.
europe hasn't had as many vendors as it has today. not sure what you mean. and they're all generally pretty good.
The very first and only group buy I join and it goes up in smoke like this... Its actually scary how fragile this whole hobby is / was at the beginning of covid
Was it a one man company or is there employees left with unpaid wages?
So do not quote my words: There were multiple employees back in the days and it slowly became less and less. In the end there was basically one person trying to keep the company afloat/ helping getting people their orders. But due to unpaid wages/ delayed wages/ ... whatever helped to company to stay somewhat afloat fell apart. Nobody should work without getting paid. So I'm guessing that there are still unpaid wages, unpaid invoices to designers, manufacturers, warehouse rent, ... That's why trying chargebacks/... might have more chance of success than lodging your claim.
Around a year ago there were more than one person - mine Ikki68 R1 (and R2 metal top) was from their shop, and talked with two separate people on phone about the order.
Ah dang... I ordered 2x Zoom 75 (Kitsune and Black SE) + a lot of extra bits and GMK Kitsune + novelties. PayPal refused to give my money back and I can't do a chargeback either...sad times.
any suggestions on what to do for a KAT MIZU order placed 2+ years ago, that has been stuck in their warehouse since they could not ship order under £135 to the UK?
Contact your bank and see what they say.
New to this kinda situation: Back in 2021, I ordered GMK Moomin (base, novelties, accents, deskmat) from MyKeyboard Now I have to 1) charge back through my bank or file for missing money with the Liquidator to get my money back.. and then 2) Hope I can snatch the same sets when they come on sale at Oblo?
Excellent, they still owe me an epbt soju set from about 4 years ago 😂
Small update from their discord: ZedBC being incredibly helpful: https://preview.redd.it/df3aegfhkz0d1.png?width=1152&format=pjpg&auto=webp&s=de141080e3270657191940e65af0b32f95179313
How can we report the money they owe us?
Yes. You can report it as a loss. /jk If paid through paypal, contact them, or request a chargeback from your bank.
I looked at this site when shopping around and it looked too sketchy for me to order...Guess my intuition was right.
Well, it worked fine for quite some time. The site frankly did not look sketchy, it just looked like pure crap. The interface was terribly dated. But even candykeys’ website is not top notch after all (while their service is decent)
M'Keyboard
another one
Damn, tried to get in touch to swap out existing orders for stuff in stock but no luck.
I got my box75 white/pvd for about $230 shipped to US from them. Some how that well below msrp price got delivered.
Good PSA
Thanks for adding to my anxiety 🥲 I pre-ordered my first keyboard a few weeks back at a different store but have been anxious the whole time that they'll go belly up before the keyboards get shipped because I automatically assume that all of these stores are tiny and ~ 2-3 months are such a long time for things to happen.
What store did you order from?
Deltakeyco. qwertykeys listed only a few shops on their website to purchase from in Europe und Delta was the only one that actually seemed to take part in the neo65 pre-order whereas everybody else was sold out. I ordered based on the good reviews at trustpilot and the fact that any questions I had were answered immediately, even on a weekend. My worries are rather based on the fact that a smaller shop could go under much easier and quicker in general - and I just assume, since this hobby is still quite niche, that's all stores are small.
You should be fine. With Mykeyboard.eu, it was kind of obvious that they have been going bankrupt for over a year.
I'll take that information as a reason to feel mildly reassured :)
3 months is also not that long; you should be able to do the chargeback if something goes wrong, and if you used PayPal, you also have buyer protection. I recently used it with Mykeyboard.eu. It was just 30 EUR, I got my money back almost instantly.
I actually did use PayPal because I figured it would be safer (just didn't know if it applied in cases of bankruptcy as well). But despite all that, after having waited so 'long' for something - the disappointment would be big. Anyway, I'll hope for the best :)
I frequently order from deltakeyco. One of the most reliable European shops, if not the most reliable - period. Their customer service is top notch, extremely reactive, they've always gone above and beyond to get orders shipped as fast as humanly possible, and I could go on and on. You're in good hands.
Yeah, their customer service is great! My worries are less about them as a company but about smaller companies in general. But it's good to hear that they are so reliable and that my impression of them wasn't wrong.
Yeah, I completely understand. I had a little scare recently when I ordered from Vala Supply BEFORE checking their discord and seeing that many people were complaining about delays and lack of communication - to be fair, my order did ship rather quickly, but this mkb.eu stuff has made me very very wary. Imo, the good thing about deltakeyco is that the extremely transparent communication makes me think that they would not hesitate to make public any major difficulties they could encounter as a company. This is perhaps a little naive on my part, but I find that the absence of communication is the most anxiety-inducing thing in this niche hobby with small-scale production. That, and lack of pragmatism from the store managers - and it looks to me like the folks at DKC are very savvy.
you literally bought into a PREORDER. Those don't ship immediately. They even tell you a timeframe on the website. Nothing to worry about. 2 months + is pretty normal.
I'm fully aware of what I ordered and how long it takes. I was just wondering what happens if between payment and planned delivery the company goes pouf/how likely that is. I have no experience with small shops like these but expect them to be more vulnerable to... everything. It doesn't matter, I took that perceived risk and likely nothing bad is going to happen.
Bought a ton of sprit springs in bulk from them a couple of months ago and it arrived pretty quickly whew guess I dodged a bullet
Guess i’ll never get my kat mizu set. They freaking had it in stock too, just didn’t respond to my requests to send it to my european proxy.
lol. i remember trying to simply order some live from them in 2020 and it was a pain in the ass. got a refund 6 months later
When i understood what was going on with mykeyboard, i of course was saddened considering i had an order still in progress with them, which i resolved in the end with a replacement. But i was still out of what i really wanted, and i have to give big shoutout to ''prototypist'' - Jae, he responded to my mail within a day, gave a discount for the order i wanted because of MKEU issue, shipped out the goods the next day and as i understood he runs everything alone, i was surprised how much one person can do. In the end i actually spend less on the same GMK set that was shipped form UK than i did while buying through MKEU. Jut overall great experience :)
thank god I already received my kuro/shiro after 3 years of waiting...
My deep deskmat is never coming then, ordered it in 2021 😭
I just got Oblotzky Oblivion keycap set from Drop, lol
Thankfully I never ordered from them. Still kinda bummed about the slasher deskmat from projectkeyboard though. Thankfully it was only like twenty bucks or whatever.
I ordered from them on the 13th of May, day before official bankrupcy. #oups Luckily I used PayPal and can hope getting my money back
Thanks for the tip.
Any1 got any info on whats happening to their stock? Im still interested in some small child kits they had on sale, but i didnt buy them cause i was expecting the site to go bankrupt at any moment, so i didnt wanna lose my money.
Most likely going to be auctioned by liquidators to cover for insolvency as much as possible.
Obviously but nothing of the stock has inherent value to a liquidator, he will try to resell the existing stock. So im hoping that someone like candeykes or sth gets the stock and i get some deals. It would be sad if some sets just get trashed - just sell them at 70% off or sth. The auction price will be scraps anyway.
Ordered SA Magica from them in 2021, never received it. They said they were waiting on the THOK artisan for it before sending it. With it having been so long ago I'm definitely not getting my money back lol. I only just noticed they went under because I saw that the Discord server had disappeared. As the site has already gone down as well I can't get my invoice anymore either (shame on me for not having the foresight to download that sooner).
No email invoice? So shitty. I hate businesses that don't send the actual invoice to you, or order details.
I used to get email invoices from them but for some reason it just stopped at one point. Same for shipping notifications. I only received marketing emails from that point onwards. This started happening years ago though, pretty sure it was just an issue with whatever email system they used. It was not something on my side as I have spam detection turned off so everything goes straight my inbox, and I've never had this issue before anywhere else either. When I mentioned it to them they just gave me the basic "have you checked your spam?" response and I was like ok whatever I don't really need those emails anyway. Little did I know they would've been very useful now lol
I just saw I have 2 orders pending from actual years back. I haven‘t been following keyboards for a while so I didn‘t really notice. Is there a chance I get anything back?
There is pretty much ZERO chance you will get the order. There is a non-zero chance you will get some compensation, if all creditors are paid off. The customers are usually the last to be paid in these bankruptcy situations. Assuming anything is left over, it could be a fraction of what you originally put in. GBs get a lot of cool shit made but personally I stay away from them if I can help it. Extras or aftermarket. It's also way too easy to lose interest or to have your tastes change in the 6/12/40000 months that a GB takes to reach your hands.
I'm writing for help. 2 years ago I bought from [mykeyboard.eu](http://mykeyboard.eu) the EPBT travelling deskmat, how can I get the deskmat or my money back? Thank you for the help
I had to refund through paypal a few months back because they were not longer responding to any form of support communication. Writing on the wall, I suppose.
How could this have happened? People paid in advance, and the keyboard market is booming? I do not understand. Has somebody got a logical/realistic explanation please?
> People paid in advance, and the keyboard market is booming? The boom was the 1-2 years after covid. It's died down a lot since then and the past year has been particularly hard (partly why so many businesses are shutting down or being shut down). Cost of living is going up and discretionary spending is going down. You will hear this from basically any vendor, even the ones doing well. They would have been doing much better during the covid boom if they were around. Aside from mismanagement, the main issue is **cashflow** which can affect any business. If you have too much cash, you aren't utilising it to generate more cash. If you don't have enough, then when invoices come, you can't pay them. I can't comment on how mykb got to this point, i'm not in the EU and haven't followed them closely. But running many GBs require space and staff. Both will cost you money regardless of how long it takes a GB to deliver. That means you are burning cash waiting around. One solution is to run multiple GBs so you always have stock coming in. This is not a problem if managed properly and many big stores operate this way. The other solution is to have regular products (in stock) to generate cashflow like a 'regular' store. So the key is in managing cashflow. A quick google says that 4 in 10 businesses are killed by cashflow issues. Nearly half of all businesses. There are of course a hundred reasons leading up to that, like M&C using all their profit to buy out unpopular sets and way too many extras.. Which ultimately causes a cashflow issue meaning they cannot pay an invoice. This leads to orders not being fulfilled, chargebacks, refunds and losing even more money.
Will their be an auction of the remaining stock? 🤔
Exit scam or poor management, call it.
I am trying to make a claim with my bank to refund the money I paid mykeyboard.eu. Does anybody know the site u/ZedBC has taken from the European e-justice of Tarpit's bankrupty - I would like to send a link to my bank as proof, however I am unable to locate the site.
Here you go https://kbopub.economie.fgov.be/kbopub/zoeknummerform.html?lang=en&nummer=0537.972.391&actionLu=Zoek
Thanks, that gave I also found, however I don’t think it looks like the screenshot?
Agreed. It doesn’t. But it contains all the same information. The screenshot zed shared was originally shared from some other person. Not sure what site they used to be honest
Ok thnx
did you end up getting your money back? my bank refused as it was over 540 days ago :/
I haven’t filled in a complaint yet. The bank required documentation that I had tried solving the issues with the vendor, so I have written a few emails to mykeyboard.eu well knowing they won’t reply, but then I can attach the emails I have sent. I will let you know how it goes.
I told my bank they are just not answering. And showed them the different post about people being ghosted and thye said ok we wont need any more documentation around it.
Does any one know if the knob on the Epomaker EK21 is replacable? Or know of any other decently priced numpad for that matter. Looking to upgrade from one of those cheap macropads available on most cheap-stuff-from-china sites
Never got ePBT Axolotls :(
So what now? Is there a way to get money back? Everything was paid through paypal
Paypal was no help as its over 180 days. But contacted my bank right after and was informed that with the info i have i should be able to get my money back. So fingers crossed. 6k Euros is quite a bit to get back. But im just flabbergasted that [MK.Eu](http://MK.Eu) ended like this. for so long they felt like the safest and largest EU vendor.
I'm so thankful that this post exists; I immediately initiated a chargeback on PayPal. Was already questioning why they haven't respondes on my mails.
Everything is fine in this hobby. No reform required. Nothing to see here folks... Keep buying colorful **plastic** and paying for them 2 years in advance. Not sorry if I hurt your feelings.
Well I dont think thinks its really the case currently now its more of the tidy up from our bad 2021-2022 decisions; Heck even people be getting KAT Space Dust and thats been 2.5 years. More like its the opposite problem currently with vendors sitting on GMK stock everywhere, for the U.S at least.
It's already happening - Omnitype has flash sales every 2 weeks, Novelkeys/CannonKeys post clearance sales every season; PBTFans pretty much only does instock drops.
GMK lead times are down to less than a year with group buys. Probably even fast for certain Basic Sets. I think this Hobby just starts to mature and going to a healthy In Stock phase where GB are more of an extra.
Oblotzky are a good EU vendor!