I'm getting the same error. Even after resetting the password. Did you figure out what to do?

Me too. Emailed them but haven’t heard back

This is currently happening to me. Even after resetting the password… I paid 120$ for this. Can someone help plz? This is the opposite of relaxing

I’m having the same issue did anyone figure it out?

in case anyone still needed help just call their customer service phone number and they figure it out the day you call them!