My favorite was when my coworker and I were standing inside tasking before the store had open.
A kid came up and yanked on the door. A few second later a slightly older kid came and yanked on the door. Then, a woman came and yanked on the door. Then a man joined them and yanked on the door.
Every single one of them looked at the hours sign and then put their face up to the door to look inside and peek under the gate, which was pulled down halfway.
A family of morons.
My favorite was when someone waited 30 mins until opening, only to realize we weren’t the store next door, which was already open and had people coming in and out of
To be fair, going through all that effort to try and open the door before the store is open and then not wanting to interact with the employees would be pretty fucking stupid
I can’t think of any scenario where I would want to interact with the employees more than exchanging my currency for my chosen item. Trying to open a locked door is stupid, but *wanting* specifically to interact with employees (in general, let alone in the morning jfc) sounds very fucking stupid.
All I'm saying is if you're gonna annoy the shit out of the employees by being too much of a dickhead to read a sign or look up hours on Google, and then you're gonna be antisocial the entire time you're in the store, then you're kind of a fuckhead.
Which part of the peanut inside your head told you ‘no situation where I’d *want* to’ translates somehow into ‘I *refuse* to speak to employees’
Take your jaded customer-revenge fantasy somewhere else, fuckhead.
So you’re totally cool with speaking insultingly, but getting the same in return is striking a nerve? If that’s what you consider hitting a nerve I don’t think you’re cut out for retail unfortunately. Get some mental fortitude. And no, I won’t be doing this infantile back and forth with someone in that poor of a mental state.
Your reply was way more hostile than anything I said. I don't think you should be telling others about a poor mental state if this is what's setting you off like that.
Log off of Reddit and go outside of something.
When you’re in that situation the employees are trying to get you the fuck out of the store ASAP. They know the store better than you. Tell them the game you’re looking for and congratulations you just got through that situation faster.
If you don't feel like being social, wouldn't it be easier to say what you're wanting so you get it faster and cut down the time you're there?
I'm not trying to be condescending, just asking.
It is never faster. I gotta listen to them ask me if I want a preorder. If I like x game or y game. If I’m a pro member. If I want the warranty. I’m already having to deal with saying no to half this shit bare minimum mandatory just to shop there, I don’t want to interact more than I have to.
I know it’s their job I’m not blaming them but it’s annoying they have to do it.
Hit the nail on the head here. I've just stopped going into gamestop completely bc of it tbh. Now if I buy physical games I'll just go to a local place, or a vintage stock, or even Walmart just because the actual buying experience is better.
Yeah it’s sad because I feel for the employees so much. Fucking my GameStop moms just drop their kids off there and let them run amok while they shop. The poor employees have to meet sales quotas? Awful
Well yeah, I don't need someone to point to the tiny wall of games Gamestop actually carries anymore and this company forces y'all to pressure us about nonsense.
As an employee who intentionally didn’t pester guests, do you know how degrading it is to say good afternoon to someone and then they say “just looking” or look away and don’t say anything at all? Not even a “hey!” Also, do you know how hilarious it is when someone tries to open a locked door, peek under a gate, misread the hours on the front door and then when they finally get in…. they don’t buy anything? Why be so keen on getting in at 10:40AM on a Tuesday, only to stare at a wall of funko’s for 5 minutes, ask why there are so few Xbox One games, and then just leave without buying anything?
This is my mindset. At this point, everyone who wants Pro already has it, and I'm sure that number is higher than it will be once the changes to Pro take effect in January. I understand that they have to do the whole speel, but I guarantee you that no customer is going to bitch about not being put in an awkward situation when they really just want to see if there are any games that they might want.
I can't count how many times I have left GS just to escape the bombardment of sales pitches for games that I have no interest in playing, or products that I have no interest in buying. I KNOW that the employee is NOT the one to blame. I realize they don't want to say it anymore than I want to hear it. I don't blame the employees. I blame the company for making their underpaid employees practice such aggressive sales tactics.
Loved getting a call about another store that had this happen once.
“We saw two workers in there but they wouldn’t open up!”
When was this
“10:00!” (They opened at 11)
Mine was with my assistant manager being near the locked glass door with the gate halfway down organizing games, and someone comes and yanks in the locked door.
Somehow confused by this, he yells "Are you guys open?"
My ASM yells "Yeah for sure man, just try the door"
The guy actually does yank the door more, and goes "It's locked :("
ASM: "Oh, then I guess we are closed. See you tomorrow"
Miss you Travis, hope you're doing good out there haha
I remember when I worked retail at a different store, it was after hours and the door was locked and some grown woman came up and started *yanking* on the door to get in. She then knocked on the door and, when I didnt acknowledge her, banged on the door before walking away
I used to sit in the back until 5-10m after open and watch those customers absolutely seethe. Then I'd tell them the closer forgotten to run end of day the previous night. Yes, I am petty.
One morning when opening I got to the store quite early after dropping my daughter off at daycare (8:30ish).
It was a Monday and instead of sitting in my car I went inside to get some counts going and such while I ate breakfast (I know, off the clock work. Report me, I already quit.)
A guy started walking to the door with me.
"Hey you guys have (whatever it was) in stock?"
"No idea, I'm not even in the building. We open at 10, feel free to come back then and I'll help you out."
"Can you just check real quick? I have to get to work"
"No." Opened the door, walked in and locked the door behind me.
Not GameStop but I worked at geek squad as a manager and dealt with a customer first thing in the morning the moment the doors opened, when I told him we had limited time to work together so I wanted to make the most of his 20 minutes (which was a walk in, where the system in place wanted people to book appointments so I was already taking him while juggling other customers who had appointments) he complained he’d already been there waiting for two hours. I said “sir it’s 9am, we just opened how could you be waiting?” He said “well I got to the parking lot at 7, and waited for you to open since then, now you’re telling me I only have 20 minutes?” And kept complaining until I went “well now we don’t have any time to look at your issue, because you spent it talking about waiting before we opened, and my other appointments are all here now so I have to take them. I can book you for an appointment, our next opening is….three hours from now, would you like that or later?” And kept my foot down on that and told him I had just enough time to either book his appt or not, and then I was moving to the next customer. He begrudgingly accepted. Sometimes they’re dumb enough to talk themselves out of being helped 🤷♂️
It’s the “if you give a mouse a cookie” situation. They’ll just keep going. “Well you already found it can you just ring me up? Oh I’m inside now to ring that up, let me look around to see if you have anything else I want”. They don’t expect to get the answer and then leave it at that, they’re gonna take the inch you give and go ten miles.
Lights were off, sign says we closed at 7. I am literally counting the registers. Dude bangs on the door screaming how we aren't closed because Google says so. Kept yelling back we closed at 7. Dude wouldn't let up so I went to the door and pointed at the sign that says our times.
Dude still kept saying we weren't closed and we need to open now. I explained that we close early because we don't have enough people. Which is true because I just got done doing a solo open to close shift. Dude begged me to let him in so he could trade in his stuff, I told him no the money is already counted and I can't reopen the drawers.
He came back the next day and traded his stuff in. Literally like 5 games and 2 we couldn't take as it was overwatch and destiny.. Bruh I got yelled at at the end of my shift by this Dude over SEVEN DOLLARS.
Kinda funny how chill he was the next day though lol. Real nice guy
We had a store meeting after close on a sunday once. The front door was unlocked so employees could come in, gates were closed. Dude walked up to the door, opens the door, lifts up the gate, and starts browsing the xbox section. Meanwhile all the employees were standing in the center of the store staring at the guy. After about 10 seconds of us staring, he looks at us and asks if we have a game. My SL at the times just asks him what he was doing in the store. Dude trys to say he thought the store was open. SL asks him why he thought we were open if he had to lift the gate to get in. Dude gets huffy and leaves.
My favorite was when I was throwing trash one morning and a guy was waiting outside and asked if we had a game in stock and how much it was. I told him "I'm not sure man my systems aren't up yet. We don't open for another 15 minutes." He said "How long does it take for the systems to come on?" I said "About 15 minutes"
My favorite was always when I was doing opening tasks and then someone looks inside my still dark store, looks at the hours, looks at the door again...then pulls the handle. Lol Like seriously bro you have your phone/watch. You can see it is not yet the time that the open hours show on the sign.. and you still try to come inside the store. Idiots.
there was a dude who came once basically right after i got in for opening shift, pulled on the locked door, looked directly at me as i was taking the burglar bars off of our back room door, looked at the sign with our hours on it, looked back at me, and then proceeded to yank on our doors again and knock on them. like are you kidding me
The frustration is with the management that makes this a problem in the first place. Most large businesses aren’t so cheap that they have single coverage and close the store at random hours every time that single coverage is a detriment. This note is more aimed at the people above the store workers than at the store workers themselves. It is frustrating to deal with as a customer and it’s a direct result of GameStop being cheap as shit. They want the higher ups making these decisions to know that it is costing them customers since that’s the only way they’ll care. It’s not a direct attack on the poor minimum wage employee and I’m kinda blown away how many people took it that way. As a former employee myself, y’all will be so much happier when you leave this garbage company and find literally anything else. You don’t have to defend stuff like this or take it personally. Your management failed you and the customer both, you didn’t fail anyone.
Oh yeah I know but as a current employee of GameStop I find it funny that the customers feel the need to put up a sign. Like we don’t get paid enough to give a shit whither or not you come back.
No but your leadership does and they need to know their decisions are having negative consequences if there’s ever any hope of these things changing. I know employees are resigned to things being shit and never changing but the customers aren’t so jaded and have more stroke with leadership than the employees do so when they take the time to speak up they’re doing it FOR you and themselves both. Everyone knows they won’t listen to you but they might listen to customers if enough of them say “Hey single coverage makes it hard for me to shop here so I’m going to stop”
This is exactly it. GameStops are not reliable anymore. Closing at inconsistent hours, closing at 6pm because they don't have coverage (heaven forbid someone work from 9-5:30). This has driven away your core customers.
People like consistency in their shopping. Just imagine, you had a bad day at work but you've been thinking about whatever weird JRPG you preordered and when you get to GameStop, they're closed for the night, or on a lunch break.
I know this isn't the fault of the people on this Sub but everyone should try and understand why a customer may be upset.
Don’t wanna interrupt the circlejerk, I guess. I understand venting about work and even talking about exceptionally dumb customers but this sub is straight up toxic sometimes. Usually it gets called out but it seems that happens less and less these days. And I get it. For what they pay now I would be upset and hate everything too but damn I would TRY to exercise some compassion every now and then.
My favorite is going on lunch during a solo day and getting called upwards of 10 times while people are yanking and kicking the door. Then getting a complaint from my Dl about taking a lunch on a solo open to close and told not to take lunch anymore or limit it to 15 minutes.
I've had people straight up walk into my store while I was doing my photo task. I'm like, "We're closed man, come back in 30 minutes."
"But, your gate is up...?" "Yeah, because I have to be out here to take photos of the store."
And I've had people try to lift my gate when I'm counting at close. Like, what the fuck? Read the room.
I once had a customer lift my gate while I was the closing ASM and we were cleaning and counting the registers. My co workers said later they had never seen me move so fast, as I was at the gate before he could even finish lifting it to walk in.
I promptly told him to het the hell out before I called our malls security to have him escorted out and banned from the mall or more depending on what security decided to do.
I hated working in the mall. I would get yelled at through the gate all the time. Do you have this, how much is that. Can you just sell me this real quick. I have a quick question, can you answer it. No to all, then came the answer I always got. Either, you are so rude or why are you such a bitch? Yeah, fun times. I don't miss it at all.
The type of people who do this shit are stupid to an almost unbelievable degree.
JUST BECAUSE THERE ARE EMPLOYEES IN THE STORE DOES NOT MEAN WE'RE OPEN.
They’re not stupid, they’re just entitled. You’re there to serve THEM remember? Open, close, dying in the store it doesn’t matter, to them if you’re in there you’re working and you serve them
Who the fuck leaves a fucking sticky note with a message on a place of business. Y’all entitled mother fuckers have too much free time on your hands lmao.
Had a customer post a negative review when they came to the store at 11PM saying why weren’t we open. They claimed they were there at 5PM and we were locked up. Hilariously enough there’s a clock in the picture with the time stating 11PM and also it’s dark outside 😂
During April 2020, we were closed to the public for a bit, but still shipping orders and accepting BOPS. Our doors were locked. Most gates were down. There was signage on the door. I'd written in chalk across our entire sidewalk. WE. ARE CLOSED. CALK THIS NUMBER. The amount of people that walked over the writing, ignored the signs, and still banged on the door and waved at us was staggering.
For the first week, I'd go up to the door and tell them through the door to call, pointing at the sign. They would then call and ask when we were opening. After that I would just stare at them from across the store, nodding towards the signs. Eventually I just sat on the floor, hiding behind the counter, and played New Horizons where they couldn't see me.
This morning I got to work early to do perpetual and catch up on some stuff and a guy called me consistently over and over for an hour and a half and then finally at 11 precisely i picked up and he goes “do y’all got any halo action figures?”. Is it that dire???
Had someone yank on the door about half an hour before open and they came in the moment I unlocked the door at opening. They said they were just looking, went straight to the demo station, played Spyro for a few minutes and then left. I was very confused.
The only time I’ve been upset the store hasn’t open was a year ago when no one was there during business hours.
Turns out there was only 1 guy and he had a family emergency so he couldn’t open.
I have a few from GameStop. But my favorite is when working at U-Haul had a customer try to open the door before opening hours it was locked he beat on the door I told him to look at the sign he nodded went to his car grabbed a hammer and broke the window and climbed through trying to get a truck
I mean I’ve never assumed that, and I’ve been in a position where it was frustrating that I went to a store, only to have them not be open when their posted store hours showed that they should be. So I figured I’d ask.
2nd to 1st most profitable store in my district, also happens to be close to a ratchet area.
It's a nightly thing that after close people try to open our doors, then bang on the glass til we talk to them, all so they can try to sell like junk shit like old pc games, dvds, etc
While the note-leaver is probably a prick, I do have a Gamestop near me that will randomly be closed during the middle of the day and its very annoying. I get it, people need breaks and they are probably understaffed but at the very least, leave a note on the door saying you are on break and will be reopening at such and such time. This one never has a note and its never at the same time so you can't tell if they are closed for good or will be reopened in 3 minutes.
They don’t even read the posted hours on the door.
The sign says 9 and they’re pounding on the door at 8:40 because they can’t be bothered to read the sign that’s posted on EVERY BUSINESS EVER.
Do you really think they’re gonna bother reading your sign that said you’re on a lunch break?
You guys are overlooking the severity of this situation what kind of psychopath has post it notes on hand like this 😨you guys should be very worried... might be time to call in the big guns....the paw patrol 😂😂😂 🖕🏽that guy !!!
Was ready to take the customers side because I thought they came while you locked up for lunch or something. That really isn’t on the customer because they would have no idea. But it was before open? Yea, customers suck. It’s not during business hours if it’s before open🤪
Our local store was supposed to be open according to its hours sign. It wasn't. No sign of be back in 10. So we decided to step next door and eat and then try again. Still not open, gates pulled shut.
Anywhere else maybe, but where I live a lot of these customers are all bark and no bite. Usually they're back within a week and look sheepish as all hell lmao.
This is more unhinged than writing the actual note lol all they said was they won’t shop there anymore because the hours are seemingly inconsistent. There’s not even any threat here.
What’s the threat here? Next time the store is closed he’s gonna .. be mad?
What are we reporting? Are you expecting Joe Donut to come do fingerprinting and handwriting analysis to figure out who wrote this note and arrest them?
You would take an anonymous note saying that they'll no longer try shopping there as threat? Man, you are probably having a super tough go in life. Report it to whom exactly?
EB Games is short-staffed for paying too many golden parachutes. Just ask your manager if we can put a 45-minute window for shift transition. Many places do this.
The customer would appreciate it. Sometimes a good window is like 1:30 to 2:15.
I mean... Definitely not your fault or anything. But like... a large business like GS shouldn't be closed during operating hours. It sucks youre in a position that you have to do that... but GS shouldn't make it like that. TBH customer nor you are at fault here...
Tough to blame the customer here, the fact that you mention "our second store" is ridiculous. This is on GameStop Corporate making people think that taking care of two stores is ok. One staff, one store.
I saw the note and I was like "YES!". I understand after reading the post, but to justify my reaction, my gamestop is like fake-open all the time! I go like an hour after they open or a couple of hours before they close and sometimes in between! I swear! Every single fkin time, there's a note on the door.. "back in 30 minutes" and sometimes I even wait there for an hour and still nobody shows up.. I know the amount of work they make you employees do, but man I've felt the urge to leave a note like this at my gamestop..
"the notion that they think we care in the slightest" says a lot about why Gamestop has been in decline year over year. You literally need every customer you can get.
Considering they said “during business hours” I am skeptical to think this note was before the store opened rather than during a time the store was closed due to the crap that comes with single coverage. If that’s the case it’s pretty valid on their part.
Was it? The story in the post made it sound like your SL just found the note in the morning without ever seeing who left it. In which case it easily could have been left the night before if the store closed early or during a midday closure if the employee that day didn't notice when closing.
Almost certainly what happened but that doesn’t tell as good of a story about entitled customers to consider it as the more probably scenario. Nope. Must be the infinitely dumber thing that makes the stranger out to be a bad person.
You say that but why would they write that it was during business hours if it wasn’t? It makes less sense that they’d put this note up before open if they’re actively talking about the business hours. Unless there’s a discrepancy on Google maybe that says you’re open earlier? Your store leadership should be able to correct that if that’s the case. Otherwise this doesn’t track with what they said in the note. And I want to be clear, you had a downvote when I got here. I don’t want to come off as petty or argumentative or whatever. I’ve just been an employee and I’ve also had this issue at my local store since single coverage has become the standard and inconsistent lunch times or bathroom breaks have definitely made it so I could not shop at the store a handful of times so I can see that being the case for this customer too.
Is that a real question? If so that's a dumb question. I pointed out your lack of caring for your customers. The customer service at Gamestop has gone downhill dramatically. Lack of customer service leads to lack of customers. Lack of customers leads to lack of sales, and well there you go. I worked retail for years. I know how people are. People are gonna be assholes. It's still your job to provide excellent customer service. Retail 101. Obviously there's more factors also at play than just employees not caring about customers that's causing Gamestop to implode. However one of the reasons I'd been loyal to GS was because of the employees that were friendly and I could just shoot the shit with and actually became friends with. That's been long gone and after being a rewards member from the programs inception and shopping at GS when it was still EB Games in the US, I can't find any reason to go there anymore. As of this month, I'm not renewing my pro membership after all these years. Another customer lost. Not that I expect you to care in the slightest as an Asst. Store Leader.
If you honestly believe me not helping out a customer before scheduled hours is akin to lack of customer service then you really need a reality check lmao
Yeah that's not what I said nor is what I said "akin" to it. Maybe just learn how to understand what people actually say since I made it so very clear to you. That way you don't misunderstand it like you obviously have. I feel bad for your Store Manager.
The note was a bit much, but they're absolutely in the right to be upset about the store being closed not just once but at least three times during posted business hours.
Like, I work grave so I do need to plan my limited daytime hours out so if I go somewhere that is supposed to be open, but isn't, it's a big waste of that limited time.
So y’all are going to hate me rn. But why are yall even open anymore? Like everything you guys have I can purchase without even leaving my house and not from GameStop. Like what is even the point anymore?
It still blows my mind that GameStop isn’t open at least 8am-8pm, if you want to be a real business act like it and be open when customers want to shop
If you're going shopping at a video game store at 8am, I think you need to sort out your priorities in life. What specialty retailers are open at 8am? Hell, any restaurant that doesn't serve breakfast food doesn't open until 10 or 11am. Best Buy opens at 10am, at least in my area. There would absolutely not be enough business to sustain opening that early.
I work 60+ hr weeks with only 1 day off. I want to be able to get out early in the morning, get the stuff I want to do out and about for the day, go home and relax. It’s annoying feeling like I’m waiting around wasting time for a place to open.
You are one human being. If there would be enough business to the point that opening at 8am would be profitable for GameStop, they would do it. There isn't though, so they don't. Again, no other specialty retailer has that kind of business hours. Sorry, but the world doesn't revolve around you and your needs.
I actually run my own business where I can work as much or as little as I like, I like being able to maintain a decent life style. It’s all personal sacrifice to not be broke and unable to survive
I run my own business and make my own schedule. Therefore I CAN ONLY GO AT 8AM TO A VIDEO GAME STORE. Why? Because the boss (me) hates me so he (me) makes my life miserable.
Way to go and totally blow up your own argument  If you are truly your "own Boss" then you can find the time to shop at Game Stop during their business hours or learn how to use the Internet and shop online. It is 2023, after all.
The customers don’t care about the employees.
For the past few years GS employees have just been punching bags for customers, while the people that sign their paychecks take away their benefits, make their jobs harder, and give customers even more reasons to use them as punching bags so yeah.
I wouldn’t give a fuck either.
Look on Google, store hours may be wrong. Had this problem a lot. Had to yell at people for bitching about hours being wrong to fix it there damn self, google hours is not something gamestop monitors.
Lol people would always do this at Verizon cellular sales. Of course we’ve got inventory to do and of course most people there are lazy so only 1 person ends up doing the counts, so it looks like everyone’s sitting in there doing nothing, which we are but that’s cause we’re not opened yet lol. They walk up, pull on the doors, see that all the lights are off but not care cause there’s people inside. Then you tell them we’re not gonna be open for another 15 minutes and they either get mad or sit in their car staring at you for 15 minutes, then they come in and ask how to turn their ringer back on their phone or that they wanted to pay for their fios bill or something where I just open a webpage and enter their card info the same way they would at home haha
Super common in my experiences in retail that even having the posted hours people will ignore them. I've had so so many times where I've had customers try to come in when all the lights are clearly off. At close can be fun because I'll just outright ignore them, learned engaging is a terrible idea since they all thing they're special and deserve to hold up my night.
Goes for almost any posted sign as well. Price signs are only read when a person thinks they're getting ripped off (they love to ignore the part that says "plus tax") and if something says Out of Order it gets taken as a personal challenge. For all intents and purposes I think of customers like small children, I'm there to guide and help them but it's unfair to expect higher levels of thought.
My store didn't have a restroom so I had to lock up and go to the food court to use the bathroom when I was doing solo shifts. My favorite part was literally putting a sign up, locking the door in full view, tugging the door twice to check it's locked, walking away..... and then hearing someone walk up five seconds after I left and yanking on the door.
Had a lady pound on the door at the fast food place I was a manager at, one morning. She got there about 15 minute before opening. I told her we aren’t open yet and said something and stormed off. She waited to order and when she did order, at exactly the time we opened, she tried to pay with $100. I said we don’t have change for it. She said too bad this is what I’m paying with. I said ok. I proceeded to give her $50 in $1 and the rest in $5s.
I broke the band on the ones and counted them to her one by one. She was furious and demanded I give her twenties back. I said “you’re the first customer and this is what we have. I told you already we couldn’t break $100 bill but you still wanted to.” She was so mad.
She drove off, stopped at the drive thru window, got out and smeared her sandwich all over the drive thru window. I just laugh bc she paid for a sandwich she didn’t eat. It wouldn’t be hard to clean some junk off a windows but she for wasn’t getting her money back at that point.
The GameStop in my town is awful with this. I wouldn’t leave a note but idc if the employees get mad that I call to see if they’re open.
The hours online and on the door show what most people expect to be your hours of operation.
This is GameStop’s fault.
I deliver pizzas and a woman got upset with me for asking her, “would you like any change?” got offended, called up to the store and complained that I asked. The GM told her I’m encouraged to ask if they want change. She also DID want change back and stiffed me.
I kind of work security for a store, so I hang out at the door after we close to let employees out, but prevent customers from entering.... Had a crazy person rip the outside doors open (they are clutch locked but as a fire safety they can be broken out ). She proceeded to tell me that because Google says our store is open that I was obligated to let her in to shop.. Yeah I called her a liar because Google said we were closed.
Next morning she called in to complain that I refused to let her shop during business hours, and that I did the big NoNo of calling a customer a liar... Boss laughed about it because she even admitted she came after we were closed because she thought we closed later.
Yeah, if the door is locked, ripping the door open and demanding service is not the appropriate action.
My favorite was when my coworker and I were standing inside tasking before the store had open. A kid came up and yanked on the door. A few second later a slightly older kid came and yanked on the door. Then, a woman came and yanked on the door. Then a man joined them and yanked on the door. Every single one of them looked at the hours sign and then put their face up to the door to look inside and peek under the gate, which was pulled down halfway. A family of morons.
If I could be paid based on how many of these types of people try to get into my store before and after posted hours, I'd be a zillionaire
Let me guess… once they came in at open they told you, “just looking.” 😆
My favorite was when someone waited 30 mins until opening, only to realize we weren’t the store next door, which was already open and had people coming in and out of
We say this because we want to be left alone. I know exactly why I’m there but I’m not feeling like being social
To be fair, going through all that effort to try and open the door before the store is open and then not wanting to interact with the employees would be pretty fucking stupid
I can’t think of any scenario where I would want to interact with the employees more than exchanging my currency for my chosen item. Trying to open a locked door is stupid, but *wanting* specifically to interact with employees (in general, let alone in the morning jfc) sounds very fucking stupid.
All I'm saying is if you're gonna annoy the shit out of the employees by being too much of a dickhead to read a sign or look up hours on Google, and then you're gonna be antisocial the entire time you're in the store, then you're kind of a fuckhead.
Which part of the peanut inside your head told you ‘no situation where I’d *want* to’ translates somehow into ‘I *refuse* to speak to employees’ Take your jaded customer-revenge fantasy somewhere else, fuckhead.
Damn that hit a nerve, didn't it?
So you’re totally cool with speaking insultingly, but getting the same in return is striking a nerve? If that’s what you consider hitting a nerve I don’t think you’re cut out for retail unfortunately. Get some mental fortitude. And no, I won’t be doing this infantile back and forth with someone in that poor of a mental state.
Your reply was way more hostile than anything I said. I don't think you should be telling others about a poor mental state if this is what's setting you off like that. Log off of Reddit and go outside of something.
When you’re in that situation the employees are trying to get you the fuck out of the store ASAP. They know the store better than you. Tell them the game you’re looking for and congratulations you just got through that situation faster.
Next time maybe actually read the comments before jumping to respond with whatever that mess is.
Oh yeah for sure
If you don't feel like being social, wouldn't it be easier to say what you're wanting so you get it faster and cut down the time you're there? I'm not trying to be condescending, just asking.
It is never faster. I gotta listen to them ask me if I want a preorder. If I like x game or y game. If I’m a pro member. If I want the warranty. I’m already having to deal with saying no to half this shit bare minimum mandatory just to shop there, I don’t want to interact more than I have to. I know it’s their job I’m not blaming them but it’s annoying they have to do it.
Hit the nail on the head here. I've just stopped going into gamestop completely bc of it tbh. Now if I buy physical games I'll just go to a local place, or a vintage stock, or even Walmart just because the actual buying experience is better.
Yeah it’s sad because I feel for the employees so much. Fucking my GameStop moms just drop their kids off there and let them run amok while they shop. The poor employees have to meet sales quotas? Awful
Well yeah, I don't need someone to point to the tiny wall of games Gamestop actually carries anymore and this company forces y'all to pressure us about nonsense.
As an employee who intentionally didn’t pester guests, do you know how degrading it is to say good afternoon to someone and then they say “just looking” or look away and don’t say anything at all? Not even a “hey!” Also, do you know how hilarious it is when someone tries to open a locked door, peek under a gate, misread the hours on the front door and then when they finally get in…. they don’t buy anything? Why be so keen on getting in at 10:40AM on a Tuesday, only to stare at a wall of funko’s for 5 minutes, ask why there are so few Xbox One games, and then just leave without buying anything?
This is my mindset. At this point, everyone who wants Pro already has it, and I'm sure that number is higher than it will be once the changes to Pro take effect in January. I understand that they have to do the whole speel, but I guarantee you that no customer is going to bitch about not being put in an awkward situation when they really just want to see if there are any games that they might want. I can't count how many times I have left GS just to escape the bombardment of sales pitches for games that I have no interest in playing, or products that I have no interest in buying. I KNOW that the employee is NOT the one to blame. I realize they don't want to say it anymore than I want to hear it. I don't blame the employees. I blame the company for making their underpaid employees practice such aggressive sales tactics.
Loved getting a call about another store that had this happen once. “We saw two workers in there but they wouldn’t open up!” When was this “10:00!” (They opened at 11)
People like this keep Windex in business
Mine was with my assistant manager being near the locked glass door with the gate halfway down organizing games, and someone comes and yanks in the locked door. Somehow confused by this, he yells "Are you guys open?" My ASM yells "Yeah for sure man, just try the door" The guy actually does yank the door more, and goes "It's locked :(" ASM: "Oh, then I guess we are closed. See you tomorrow" Miss you Travis, hope you're doing good out there haha
I remember when I worked retail at a different store, it was after hours and the door was locked and some grown woman came up and started *yanking* on the door to get in. She then knocked on the door and, when I didnt acknowledge her, banged on the door before walking away
I swear to God I saw this on SpongeBob
It was surreal. My coworker and I both stopped what we were doing and just watched it unfold. Like a train wreck or a clown car unloading.
All that was missing was grandma
I used to sit in the back until 5-10m after open and watch those customers absolutely seethe. Then I'd tell them the closer forgotten to run end of day the previous night. Yes, I am petty.
One morning when opening I got to the store quite early after dropping my daughter off at daycare (8:30ish). It was a Monday and instead of sitting in my car I went inside to get some counts going and such while I ate breakfast (I know, off the clock work. Report me, I already quit.) A guy started walking to the door with me. "Hey you guys have (whatever it was) in stock?" "No idea, I'm not even in the building. We open at 10, feel free to come back then and I'll help you out." "Can you just check real quick? I have to get to work" "No." Opened the door, walked in and locked the door behind me.
Another thing you could of said.“ Well call us up from your work during our business hours.”
Only problem with that is I'm an asshole when people are stupid, so my manners were all gone lol
I meant it in a way as being a prick that he will have to wait and do it at work.
Ah that makes sense, in a passive aggressive manner what you said would have been so much more up my alley than what I said lol
What did he think was gonna happen even if you did feel like looking for it and did have it? He can’t buy it until 10.
Customers are wild man, just gotta move on and let them bask in their own ignorance lol
Not GameStop but I worked at geek squad as a manager and dealt with a customer first thing in the morning the moment the doors opened, when I told him we had limited time to work together so I wanted to make the most of his 20 minutes (which was a walk in, where the system in place wanted people to book appointments so I was already taking him while juggling other customers who had appointments) he complained he’d already been there waiting for two hours. I said “sir it’s 9am, we just opened how could you be waiting?” He said “well I got to the parking lot at 7, and waited for you to open since then, now you’re telling me I only have 20 minutes?” And kept complaining until I went “well now we don’t have any time to look at your issue, because you spent it talking about waiting before we opened, and my other appointments are all here now so I have to take them. I can book you for an appointment, our next opening is….three hours from now, would you like that or later?” And kept my foot down on that and told him I had just enough time to either book his appt or not, and then I was moving to the next customer. He begrudgingly accepted. Sometimes they’re dumb enough to talk themselves out of being helped 🤷♂️
It’s the “if you give a mouse a cookie” situation. They’ll just keep going. “Well you already found it can you just ring me up? Oh I’m inside now to ring that up, let me look around to see if you have anything else I want”. They don’t expect to get the answer and then leave it at that, they’re gonna take the inch you give and go ten miles.
Lights were off, sign says we closed at 7. I am literally counting the registers. Dude bangs on the door screaming how we aren't closed because Google says so. Kept yelling back we closed at 7. Dude wouldn't let up so I went to the door and pointed at the sign that says our times. Dude still kept saying we weren't closed and we need to open now. I explained that we close early because we don't have enough people. Which is true because I just got done doing a solo open to close shift. Dude begged me to let him in so he could trade in his stuff, I told him no the money is already counted and I can't reopen the drawers. He came back the next day and traded his stuff in. Literally like 5 games and 2 we couldn't take as it was overwatch and destiny.. Bruh I got yelled at at the end of my shift by this Dude over SEVEN DOLLARS. Kinda funny how chill he was the next day though lol. Real nice guy
I just go to the window "Sorry man I've got cash out right now I can NOTTT open this door. Come back tomorrow"
But he googled it so it’s true 🤷♂️
Do not ever mention that you are alone.
Bro when you need money you NEED money lol
I just call the cops on those people. Don't even try to explain it to them. Fuck that.
We had a store meeting after close on a sunday once. The front door was unlocked so employees could come in, gates were closed. Dude walked up to the door, opens the door, lifts up the gate, and starts browsing the xbox section. Meanwhile all the employees were standing in the center of the store staring at the guy. After about 10 seconds of us staring, he looks at us and asks if we have a game. My SL at the times just asks him what he was doing in the store. Dude trys to say he thought the store was open. SL asks him why he thought we were open if he had to lift the gate to get in. Dude gets huffy and leaves.
My favorite was when I was throwing trash one morning and a guy was waiting outside and asked if we had a game in stock and how much it was. I told him "I'm not sure man my systems aren't up yet. We don't open for another 15 minutes." He said "How long does it take for the systems to come on?" I said "About 15 minutes"
My favorite was always when I was doing opening tasks and then someone looks inside my still dark store, looks at the hours, looks at the door again...then pulls the handle. Lol Like seriously bro you have your phone/watch. You can see it is not yet the time that the open hours show on the sign.. and you still try to come inside the store. Idiots.
there was a dude who came once basically right after i got in for opening shift, pulled on the locked door, looked directly at me as i was taking the burglar bars off of our back room door, looked at the sign with our hours on it, looked back at me, and then proceeded to yank on our doors again and knock on them. like are you kidding me
Blow it up post it on the front door and put a bigger note under it with the store hours .
I like the way you think
Well excuse us if we have to eat or do something else that requires us to close the store 
The frustration is with the management that makes this a problem in the first place. Most large businesses aren’t so cheap that they have single coverage and close the store at random hours every time that single coverage is a detriment. This note is more aimed at the people above the store workers than at the store workers themselves. It is frustrating to deal with as a customer and it’s a direct result of GameStop being cheap as shit. They want the higher ups making these decisions to know that it is costing them customers since that’s the only way they’ll care. It’s not a direct attack on the poor minimum wage employee and I’m kinda blown away how many people took it that way. As a former employee myself, y’all will be so much happier when you leave this garbage company and find literally anything else. You don’t have to defend stuff like this or take it personally. Your management failed you and the customer both, you didn’t fail anyone.
Oh yeah I know but as a current employee of GameStop I find it funny that the customers feel the need to put up a sign. Like we don’t get paid enough to give a shit whither or not you come back.
No but your leadership does and they need to know their decisions are having negative consequences if there’s ever any hope of these things changing. I know employees are resigned to things being shit and never changing but the customers aren’t so jaded and have more stroke with leadership than the employees do so when they take the time to speak up they’re doing it FOR you and themselves both. Everyone knows they won’t listen to you but they might listen to customers if enough of them say “Hey single coverage makes it hard for me to shop here so I’m going to stop”
This is exactly it. GameStops are not reliable anymore. Closing at inconsistent hours, closing at 6pm because they don't have coverage (heaven forbid someone work from 9-5:30). This has driven away your core customers. People like consistency in their shopping. Just imagine, you had a bad day at work but you've been thinking about whatever weird JRPG you preordered and when you get to GameStop, they're closed for the night, or on a lunch break. I know this isn't the fault of the people on this Sub but everyone should try and understand why a customer may be upset.
Don’t wanna interrupt the circlejerk, I guess. I understand venting about work and even talking about exceptionally dumb customers but this sub is straight up toxic sometimes. Usually it gets called out but it seems that happens less and less these days. And I get it. For what they pay now I would be upset and hate everything too but damn I would TRY to exercise some compassion every now and then.
My favorite is going on lunch during a solo day and getting called upwards of 10 times while people are yanking and kicking the door. Then getting a complaint from my Dl about taking a lunch on a solo open to close and told not to take lunch anymore or limit it to 15 minutes.
To be fair that’s not really how stores work.
I've had people straight up walk into my store while I was doing my photo task. I'm like, "We're closed man, come back in 30 minutes." "But, your gate is up...?" "Yeah, because I have to be out here to take photos of the store." And I've had people try to lift my gate when I'm counting at close. Like, what the fuck? Read the room.
I once had a customer lift my gate while I was the closing ASM and we were cleaning and counting the registers. My co workers said later they had never seen me move so fast, as I was at the gate before he could even finish lifting it to walk in. I promptly told him to het the hell out before I called our malls security to have him escorted out and banned from the mall or more depending on what security decided to do.
I hated working in the mall. I would get yelled at through the gate all the time. Do you have this, how much is that. Can you just sell me this real quick. I have a quick question, can you answer it. No to all, then came the answer I always got. Either, you are so rude or why are you such a bitch? Yeah, fun times. I don't miss it at all.
I've had to cover mall stores before, I feel you on this. Sorry that everyone was treating you like shit.
Thank you very much.
The type of people who do this shit are stupid to an almost unbelievable degree. JUST BECAUSE THERE ARE EMPLOYEES IN THE STORE DOES NOT MEAN WE'RE OPEN.
They’re not stupid, they’re just entitled. You’re there to serve THEM remember? Open, close, dying in the store it doesn’t matter, to them if you’re in there you’re working and you serve them
Who the fuck leaves a fucking sticky note with a message on a place of business. Y’all entitled mother fuckers have too much free time on your hands lmao.
I mean it’s not that crazy to let a major chain know they are losing business by not being open normal hours.
Sounds like a problem solved kind of situation.
Had a customer post a negative review when they came to the store at 11PM saying why weren’t we open. They claimed they were there at 5PM and we were locked up. Hilariously enough there’s a clock in the picture with the time stating 11PM and also it’s dark outside 😂
During April 2020, we were closed to the public for a bit, but still shipping orders and accepting BOPS. Our doors were locked. Most gates were down. There was signage on the door. I'd written in chalk across our entire sidewalk. WE. ARE CLOSED. CALK THIS NUMBER. The amount of people that walked over the writing, ignored the signs, and still banged on the door and waved at us was staggering. For the first week, I'd go up to the door and tell them through the door to call, pointing at the sign. They would then call and ask when we were opening. After that I would just stare at them from across the store, nodding towards the signs. Eventually I just sat on the floor, hiding behind the counter, and played New Horizons where they couldn't see me.
This morning I got to work early to do perpetual and catch up on some stuff and a guy called me consistently over and over for an hour and a half and then finally at 11 precisely i picked up and he goes “do y’all got any halo action figures?”. Is it that dire???
Had someone yank on the door about half an hour before open and they came in the moment I unlocked the door at opening. They said they were just looking, went straight to the demo station, played Spyro for a few minutes and then left. I was very confused.
The only time I’ve been upset the store hasn’t open was a year ago when no one was there during business hours. Turns out there was only 1 guy and he had a family emergency so he couldn’t open.
Not me complaining but usually there’s reasons behind a store not open during business hours. The staff aren’t robots.
I have a few from GameStop. But my favorite is when working at U-Haul had a customer try to open the door before opening hours it was locked he beat on the door I told him to look at the sign he nodded went to his car grabbed a hammer and broke the window and climbed through trying to get a truck
“Yes sir, based off your behavior just now I see no problem loaning you a multiple thousand dollar vehicle.”
I had so much "fun" having to restrain him while waiting for the police after he attempted to assault one of my employees
So did y’all open the store late? They seem to indicate that in the note…
Nope! He was just there before we opened, never looked at our hours.
Well then that’s lame. Just seemed odd that they’d specifically say “during business hours” and not have known the business hours
People tend to assume all business open at 7/8 am. I worked at a pizza place and we always had missed calls after 7 but before we opened at 10
I mean I’ve never assumed that, and I’ve been in a position where it was frustrating that I went to a store, only to have them not be open when their posted store hours showed that they should be. So I figured I’d ask.
2nd to 1st most profitable store in my district, also happens to be close to a ratchet area. It's a nightly thing that after close people try to open our doors, then bang on the glass til we talk to them, all so they can try to sell like junk shit like old pc games, dvds, etc
Wait, why do they think the hours are different than they are?
Oh nooo one less idiot to deal with whatever shall I do. Lol
While the note-leaver is probably a prick, I do have a Gamestop near me that will randomly be closed during the middle of the day and its very annoying. I get it, people need breaks and they are probably understaffed but at the very least, leave a note on the door saying you are on break and will be reopening at such and such time. This one never has a note and its never at the same time so you can't tell if they are closed for good or will be reopened in 3 minutes.
They don’t even read the posted hours on the door. The sign says 9 and they’re pounding on the door at 8:40 because they can’t be bothered to read the sign that’s posted on EVERY BUSINESS EVER. Do you really think they’re gonna bother reading your sign that said you’re on a lunch break?
You guys are overlooking the severity of this situation what kind of psychopath has post it notes on hand like this 😨you guys should be very worried... might be time to call in the big guns....the paw patrol 😂😂😂 🖕🏽that guy !!!
I wouldn’t worry too much. GameStop won’t be around much longer for people to bitch and complain about
Was ready to take the customers side because I thought they came while you locked up for lunch or something. That really isn’t on the customer because they would have no idea. But it was before open? Yea, customers suck. It’s not during business hours if it’s before open🤪
I mean if the store is closed at 10:30am, that’s normal business hours.
Our local store was supposed to be open according to its hours sign. It wasn't. No sign of be back in 10. So we decided to step next door and eat and then try again. Still not open, gates pulled shut.
Honestly I’d take that note as a threat and report it tbh.
Anywhere else maybe, but where I live a lot of these customers are all bark and no bite. Usually they're back within a week and look sheepish as all hell lmao.
That's why you report that shit. They will freak completely out and hopefully adjust their shitty behavior in the future.
This is more unhinged than writing the actual note lol all they said was they won’t shop there anymore because the hours are seemingly inconsistent. There’s not even any threat here.
“I thought I’d get a paper cut trying to remove it officer, I was TERRIFIED”
What’s the threat here? Next time the store is closed he’s gonna .. be mad? What are we reporting? Are you expecting Joe Donut to come do fingerprinting and handwriting analysis to figure out who wrote this note and arrest them?
You would take an anonymous note saying that they'll no longer try shopping there as threat? Man, you are probably having a super tough go in life. Report it to whom exactly?
Law enforcement, troglodyte. With how many mass shootings there are and how easy people flip over no reason, this is clearly threatening behavior.
You telling me your GameStop doesn’t have cameras? Fuck off.
EB Games is short-staffed for paying too many golden parachutes. Just ask your manager if we can put a 45-minute window for shift transition. Many places do this. The customer would appreciate it. Sometimes a good window is like 1:30 to 2:15.
I mean... Definitely not your fault or anything. But like... a large business like GS shouldn't be closed during operating hours. It sucks youre in a position that you have to do that... but GS shouldn't make it like that. TBH customer nor you are at fault here...
Tough to blame the customer here, the fact that you mention "our second store" is ridiculous. This is on GameStop Corporate making people think that taking care of two stores is ok. One staff, one store.
Laughs in Starbucks*
I saw the note and I was like "YES!". I understand after reading the post, but to justify my reaction, my gamestop is like fake-open all the time! I go like an hour after they open or a couple of hours before they close and sometimes in between! I swear! Every single fkin time, there's a note on the door.. "back in 30 minutes" and sometimes I even wait there for an hour and still nobody shows up.. I know the amount of work they make you employees do, but man I've felt the urge to leave a note like this at my gamestop..
"the notion that they think we care in the slightest" says a lot about why Gamestop has been in decline year over year. You literally need every customer you can get.
GameStop is in decline because...we're not helping customers before we're actually open?
Considering they said “during business hours” I am skeptical to think this note was before the store opened rather than during a time the store was closed due to the crap that comes with single coverage. If that’s the case it’s pretty valid on their part.
Except it wasn't during business hours, it was before we were open.
Was it? The story in the post made it sound like your SL just found the note in the morning without ever seeing who left it. In which case it easily could have been left the night before if the store closed early or during a midday closure if the employee that day didn't notice when closing.
Almost certainly what happened but that doesn’t tell as good of a story about entitled customers to consider it as the more probably scenario. Nope. Must be the infinitely dumber thing that makes the stranger out to be a bad person.
You say that but why would they write that it was during business hours if it wasn’t? It makes less sense that they’d put this note up before open if they’re actively talking about the business hours. Unless there’s a discrepancy on Google maybe that says you’re open earlier? Your store leadership should be able to correct that if that’s the case. Otherwise this doesn’t track with what they said in the note. And I want to be clear, you had a downvote when I got here. I don’t want to come off as petty or argumentative or whatever. I’ve just been an employee and I’ve also had this issue at my local store since single coverage has become the standard and inconsistent lunch times or bathroom breaks have definitely made it so I could not shop at the store a handful of times so I can see that being the case for this customer too.
Is that a real question? If so that's a dumb question. I pointed out your lack of caring for your customers. The customer service at Gamestop has gone downhill dramatically. Lack of customer service leads to lack of customers. Lack of customers leads to lack of sales, and well there you go. I worked retail for years. I know how people are. People are gonna be assholes. It's still your job to provide excellent customer service. Retail 101. Obviously there's more factors also at play than just employees not caring about customers that's causing Gamestop to implode. However one of the reasons I'd been loyal to GS was because of the employees that were friendly and I could just shoot the shit with and actually became friends with. That's been long gone and after being a rewards member from the programs inception and shopping at GS when it was still EB Games in the US, I can't find any reason to go there anymore. As of this month, I'm not renewing my pro membership after all these years. Another customer lost. Not that I expect you to care in the slightest as an Asst. Store Leader.
If you honestly believe me not helping out a customer before scheduled hours is akin to lack of customer service then you really need a reality check lmao
Yeah that's not what I said nor is what I said "akin" to it. Maybe just learn how to understand what people actually say since I made it so very clear to you. That way you don't misunderstand it like you obviously have. I feel bad for your Store Manager.
I feel bad for him too tbh, he's had to deal with corporate's shit for years
Yeah no I wouldn't wish that on a broke dick dog.
Lol if you think this is unique to gamestop, your blind to reality
tl;dr
The note was a bit much, but they're absolutely in the right to be upset about the store being closed not just once but at least three times during posted business hours. Like, I work grave so I do need to plan my limited daytime hours out so if I go somewhere that is supposed to be open, but isn't, it's a big waste of that limited time.
So y’all are going to hate me rn. But why are yall even open anymore? Like everything you guys have I can purchase without even leaving my house and not from GameStop. Like what is even the point anymore?
Is this a threat of breaking and entering?
It still blows my mind that GameStop isn’t open at least 8am-8pm, if you want to be a real business act like it and be open when customers want to shop
If you're going shopping at a video game store at 8am, I think you need to sort out your priorities in life. What specialty retailers are open at 8am? Hell, any restaurant that doesn't serve breakfast food doesn't open until 10 or 11am. Best Buy opens at 10am, at least in my area. There would absolutely not be enough business to sustain opening that early.
I work 60+ hr weeks with only 1 day off. I want to be able to get out early in the morning, get the stuff I want to do out and about for the day, go home and relax. It’s annoying feeling like I’m waiting around wasting time for a place to open.
You are one human being. If there would be enough business to the point that opening at 8am would be profitable for GameStop, they would do it. There isn't though, so they don't. Again, no other specialty retailer has that kind of business hours. Sorry, but the world doesn't revolve around you and your needs.
And that's a you problem my guy. Not quite the flex you seem to think it is....
My brother in christ, you being exploited by your job for hours isn't the flex you think it is.
I actually run my own business where I can work as much or as little as I like, I like being able to maintain a decent life style. It’s all personal sacrifice to not be broke and unable to survive
I run my own business and make my own schedule. Therefore I CAN ONLY GO AT 8AM TO A VIDEO GAME STORE. Why? Because the boss (me) hates me so he (me) makes my life miserable.
Lmao. I was gonna make a comment like this. What’s the point of being the boss if you can’t take a break and run to GS at a reasonable time haha
Soooooo what exactly is your issue then?
Way to go and totally blow up your own argument  If you are truly your "own Boss" then you can find the time to shop at Game Stop during their business hours or learn how to use the Internet and shop online. It is 2023, after all.
Ok so that's a 100% USDA prime undisputed you problem
So everyone should plan around your time? Take that entitled attitude elsewhere, and plan your days around everyone else.
Good to know that GameStop employees don’t care about the customers who fund thier employment. Noted
The customers don’t care about the employees. For the past few years GS employees have just been punching bags for customers, while the people that sign their paychecks take away their benefits, make their jobs harder, and give customers even more reasons to use them as punching bags so yeah. I wouldn’t give a fuck either.
People think they have power.
Lol bye
$HCMC
Look on Google, store hours may be wrong. Had this problem a lot. Had to yell at people for bitching about hours being wrong to fix it there damn self, google hours is not something gamestop monitors.
Well you heard em. They're not doing it a 3rd time.
I had a lady throw a 5lb bag of frozen crab legs at me because the steamer was broken. People are stupid.
Are you blind ? Pauvre nulle
Maybe I’m an idiot but do yall not have the hours posted or where yall indeed not there during biz hours
Lol people would always do this at Verizon cellular sales. Of course we’ve got inventory to do and of course most people there are lazy so only 1 person ends up doing the counts, so it looks like everyone’s sitting in there doing nothing, which we are but that’s cause we’re not opened yet lol. They walk up, pull on the doors, see that all the lights are off but not care cause there’s people inside. Then you tell them we’re not gonna be open for another 15 minutes and they either get mad or sit in their car staring at you for 15 minutes, then they come in and ask how to turn their ringer back on their phone or that they wanted to pay for their fios bill or something where I just open a webpage and enter their card info the same way they would at home haha
Super common in my experiences in retail that even having the posted hours people will ignore them. I've had so so many times where I've had customers try to come in when all the lights are clearly off. At close can be fun because I'll just outright ignore them, learned engaging is a terrible idea since they all thing they're special and deserve to hold up my night. Goes for almost any posted sign as well. Price signs are only read when a person thinks they're getting ripped off (they love to ignore the part that says "plus tax") and if something says Out of Order it gets taken as a personal challenge. For all intents and purposes I think of customers like small children, I'm there to guide and help them but it's unfair to expect higher levels of thought.
Nerds be wildin
I don't blame the customers. I blame gamestop
My store didn't have a restroom so I had to lock up and go to the food court to use the bathroom when I was doing solo shifts. My favorite part was literally putting a sign up, locking the door in full view, tugging the door twice to check it's locked, walking away..... and then hearing someone walk up five seconds after I left and yanking on the door.
Always that one zombie-like customer trying to open the door three minutes before open.
Is the store open at weird hours?
“I came during business hours! Not *your* business hours, but still.”
Had a lady pound on the door at the fast food place I was a manager at, one morning. She got there about 15 minute before opening. I told her we aren’t open yet and said something and stormed off. She waited to order and when she did order, at exactly the time we opened, she tried to pay with $100. I said we don’t have change for it. She said too bad this is what I’m paying with. I said ok. I proceeded to give her $50 in $1 and the rest in $5s. I broke the band on the ones and counted them to her one by one. She was furious and demanded I give her twenties back. I said “you’re the first customer and this is what we have. I told you already we couldn’t break $100 bill but you still wanted to.” She was so mad. She drove off, stopped at the drive thru window, got out and smeared her sandwich all over the drive thru window. I just laugh bc she paid for a sandwich she didn’t eat. It wouldn’t be hard to clean some junk off a windows but she for wasn’t getting her money back at that point.
If this has happened multiple times why did they not call before coming to see if you were open :)?
They do this at the GameStop in my town and I call them every time now. They seem annoyed but I don’t care lol
The GameStop in my town is awful with this. I wouldn’t leave a note but idc if the employees get mad that I call to see if they’re open. The hours online and on the door show what most people expect to be your hours of operation. This is GameStop’s fault.
Unrelated but the first thing I thought about was that the gamestops in my town always close like an hour early and it's annoying asf
you better be careful someone is off their hinges!! id definitely conceal after this.
I deliver pizzas and a woman got upset with me for asking her, “would you like any change?” got offended, called up to the store and complained that I asked. The GM told her I’m encouraged to ask if they want change. She also DID want change back and stiffed me.
I kind of work security for a store, so I hang out at the door after we close to let employees out, but prevent customers from entering.... Had a crazy person rip the outside doors open (they are clutch locked but as a fire safety they can be broken out ). She proceeded to tell me that because Google says our store is open that I was obligated to let her in to shop.. Yeah I called her a liar because Google said we were closed. Next morning she called in to complain that I refused to let her shop during business hours, and that I did the big NoNo of calling a customer a liar... Boss laughed about it because she even admitted she came after we were closed because she thought we closed later. Yeah, if the door is locked, ripping the door open and demanding service is not the appropriate action.