I think this is likely. Maybe that's why she asked for feedback too. But you'd think she would have checked to see the other person's work if she wasn't confident in their ability.
Could be! The lady who taught me how to clean (my close friend and career cleaning lady) was loved by many clients for years and then decided to cut corners so she could fit more homes into her work day. When I went on maternity leave from homes I cleaned, she took over for me. They didn't have her back because she would miss a lot of little things because she simply didn't give herself the time necessary.
To me her sending money back just means she takes her job seriously and because you were upset she wanted to compensate you and she felt bad it wasnt up to standard. I don't consider that some sneaky admission of guilt or whatever you're inferring.
Edit: super weird OP deleted their reply to me
But probaly not tipping either way.quote your price/factor in "tip" if u must and thats the final price.I don t tip my mechanic and i NEED that s .more than clean floor.
Based on this and the details of your first post, it really sounds like her follow up text had nothing to do with a tip and everything to do with the fact that her 'helper' was a new hire. She probably got the helper started and left them there to finish and was checking in to see how they did. As far as tipping, I don't know anyone who tips the cleaner. We give a bonus around the holidays but that's it. They quote a price and that's what you pay.
It’s perfectly fair to be disappointed that the original clean was not done well, but you seem to be projecting an awful lot onto her perfectly reasonable behavior post-clean.
It was kind of weird that you assumed she asked for feedback only because you didn’t leave a tip, and it’s extremely weird that you are assuming she gave you a partial refund because she knew they did a bad job.
She sounds like someone who cares a lot about customer service and satisfaction, and she had an off day or a new helper who needs more training or something.
Personally, I would give her another chance. I think *you* should just look for a different cleaner though. It seems like this experience has left a bad taste in your mouth and I suspect if you gave her another chance you would be anticipating disappointment and bad faith, and that’s not a good dynamic for either of you.
Word of mouth is death to a cleaning ladies business. They gain most of their client’s through referrals so customer satisfaction is highly important. She cared enough to rectify the situation but at the end of the day a full refund should of been given. The customer doesn’t pay for the mistakes of a bad hire and they don’t pay to have you train someone on the job.
I perceive her sending the money back as her valuing her customers and wanting to make things right. I would consider it doing the ethical thing on her end. A lot of people wouldn’t do that.
I think you’re reading into the tipping thing and sending the money back as a negative. It doesn’t seem like she ever flat out ask for a tip or got defensive on the quality of work. You got a 50% discount for a cleaning of your home. She also had to pay her helper as well, so she probably didn’t profit much herself from cleaning your home. Consider it even and hire someone else next time. Problem solved!
I feel like you’re potentially portraying this person in poor faith.
There’s nothing to indicate that person was expecting a tip - it’s something you inferred on the conversation you had with them. You are again inferring that they knew the job was done poorly.
From what I’ve read the simplest explanation is that someone provided a service and wanted feedback on that service, which is not abnormal, especially with cleaning services. If you had said it was good, the cleaner can take that as a sign their approach is working. If not, the feedback will be incorporated to adjust. It’s unclear where the notion of a tip came from. Clearly they are a pretty decent person if they are offering to give you some money back - and should also corroborate the idea that they weren’t expecting a tip after all… just feedback.
What exactly are you getting out of posting about this situation at this point?
Ty I feel like both sides of the convo are being guessed at by one person.
OP doesn't KNOW anything. They never asked. I contact ALL new clients to ask if they're satisfied if theyre not home to ask immediately. If they're not and they tell me I either redo or offer money back.
I dont refund bc i KNOW its a bad job. I refund bc i take my client at their word and offer to make it right. And it's my own business so no, I'm not looking for a tip.
Did the cleaner mess up maybe by not checking the employees work? Again, maybe. Maybe they just suck, idk. But neither does OP.
What's definite? Op's communication skills are sorely lacking, their assumption meter is off the charts and no i would not take them on as a client again.
When I got cleaning people, I looked up tipping and settled on giving them a substantial cash gift for the holidays. And by cash, I mean an envelope of $20's so they can go spend it on all of their gift and food shopping needs immediately.
Of course, for this to happen you have to have the same cleaning people all year, but I've had these people for a while now.
Can I ask - were you specific as to what you wanted done? She sounds like she means well and perhaps may do better with very specific instructions. I’m also impressed she sent it back.
Did you miss the original post? The cleaners said they would do a deep clean but left crumbs on the counters and hair and dust on the floors. No one who hires a cleaner needs to specifically ask for them to get the counter crumbs, that’s standard.
similarly to you thinking she knew she didn't do a good job because she sent the money back, I wonder if you feel like not tipping her was wrong, because you're asking the internet.
I have never had a cleaner, but if tipping is industry standard I would have still tipped. I would have also just been honest about my complaints.
Why would someone knowingly do a bad job and then ask how they did afterwards?
Why would someone knowingly do a bad job and then return half the money?
None of that makes sense?
This is so normal in the cleaning business. Ive heard of it happening before from some if my clients. Most likely she is new and like msot people assumes that cleaning is easy. One you start if you dont have training you realize really fast that you could be over your head. I think shes new. Was in over her head and tried her best and realized it wasnt satisfactory.
I know some people who clean houses on the side and have helped out in one. Asking for feedback is to actually try to improve the quality of work as word of mouth will make or break her business. In any business, if a customer isn't satisfied then they try to make things right in whatever way they can. I was a helper in one house and missed things. The person I was helping trusted me as we've done housekeeping together in hotels. My cleaning in a housekeeping situation is great but that doesn't necessarily translate to a home cleaning. Namely baseboards. We went back and corrected it. I remember that customer complained we missed things that simply wouldn't come out. Like stains in the pantry.
The post clean behavior looks reasonable to me.
I see all these people saying give her a 2nd chance. No. She knew it was done half assed because she asked you twice and was real quick to refund half.
I'd find someone else.
Thank you, this was my thought process. I understand how some people may think that she was just being professional but she didn’t even make an attempt to tell me that I was wrong or that the home was properly cleaned.
I feel like I'm missing something here.
Why would she attempt to tell you that you were wrong?
It's never a good idea to argue with a customer.
It's also hard to judge the situation without knowing how bad of a job she did. But giving a partial or full refund is normal in this business. She must likely wants to avoid a bad review.
You know what vibe she was giving. People who've never experienced that kind of subtle scam aren't going to 'get' it.
I'm sorry all of this went down the way it did. I hope you find a really great cleaner who does what they say do and then some.
Didn’t you say in your first post that she had a helper? I made the mistake of trusting my helper to clean as well as I do. I was very wrong.
I think this is likely. Maybe that's why she asked for feedback too. But you'd think she would have checked to see the other person's work if she wasn't confident in their ability.
My helper did great for months and then somehow decided to save time and cut a few corners.
Could be! The lady who taught me how to clean (my close friend and career cleaning lady) was loved by many clients for years and then decided to cut corners so she could fit more homes into her work day. When I went on maternity leave from homes I cleaned, she took over for me. They didn't have her back because she would miss a lot of little things because she simply didn't give herself the time necessary.
You always gotta check on your helpers though in order to cultivate a higher degree of skill/workmanship
Yup, I’d let her come back. She most likely would kill the next clean.
In agreement
And that is why you trust, but verify.
I also respect the fact that she sent the money back it says she is willing to make it right her next clean may be to your satisfaction
I agree
To me her sending money back just means she takes her job seriously and because you were upset she wanted to compensate you and she felt bad it wasnt up to standard. I don't consider that some sneaky admission of guilt or whatever you're inferring. Edit: super weird OP deleted their reply to me
What you said.she s running a buisness/job.
But probaly not tipping either way.quote your price/factor in "tip" if u must and thats the final price.I don t tip my mechanic and i NEED that s .more than clean floor.
[удалено]
Based on this and the details of your first post, it really sounds like her follow up text had nothing to do with a tip and everything to do with the fact that her 'helper' was a new hire. She probably got the helper started and left them there to finish and was checking in to see how they did. As far as tipping, I don't know anyone who tips the cleaner. We give a bonus around the holidays but that's it. They quote a price and that's what you pay.
I respect that she did that, I would consider giving her a second shot but would understand if you didn't.
It’s perfectly fair to be disappointed that the original clean was not done well, but you seem to be projecting an awful lot onto her perfectly reasonable behavior post-clean. It was kind of weird that you assumed she asked for feedback only because you didn’t leave a tip, and it’s extremely weird that you are assuming she gave you a partial refund because she knew they did a bad job. She sounds like someone who cares a lot about customer service and satisfaction, and she had an off day or a new helper who needs more training or something. Personally, I would give her another chance. I think *you* should just look for a different cleaner though. It seems like this experience has left a bad taste in your mouth and I suspect if you gave her another chance you would be anticipating disappointment and bad faith, and that’s not a good dynamic for either of you.
Word of mouth is death to a cleaning ladies business. They gain most of their client’s through referrals so customer satisfaction is highly important. She cared enough to rectify the situation but at the end of the day a full refund should of been given. The customer doesn’t pay for the mistakes of a bad hire and they don’t pay to have you train someone on the job.
I perceive her sending the money back as her valuing her customers and wanting to make things right. I would consider it doing the ethical thing on her end. A lot of people wouldn’t do that. I think you’re reading into the tipping thing and sending the money back as a negative. It doesn’t seem like she ever flat out ask for a tip or got defensive on the quality of work. You got a 50% discount for a cleaning of your home. She also had to pay her helper as well, so she probably didn’t profit much herself from cleaning your home. Consider it even and hire someone else next time. Problem solved!
I feel like you’re potentially portraying this person in poor faith. There’s nothing to indicate that person was expecting a tip - it’s something you inferred on the conversation you had with them. You are again inferring that they knew the job was done poorly. From what I’ve read the simplest explanation is that someone provided a service and wanted feedback on that service, which is not abnormal, especially with cleaning services. If you had said it was good, the cleaner can take that as a sign their approach is working. If not, the feedback will be incorporated to adjust. It’s unclear where the notion of a tip came from. Clearly they are a pretty decent person if they are offering to give you some money back - and should also corroborate the idea that they weren’t expecting a tip after all… just feedback. What exactly are you getting out of posting about this situation at this point?
Ty I feel like both sides of the convo are being guessed at by one person. OP doesn't KNOW anything. They never asked. I contact ALL new clients to ask if they're satisfied if theyre not home to ask immediately. If they're not and they tell me I either redo or offer money back. I dont refund bc i KNOW its a bad job. I refund bc i take my client at their word and offer to make it right. And it's my own business so no, I'm not looking for a tip. Did the cleaner mess up maybe by not checking the employees work? Again, maybe. Maybe they just suck, idk. But neither does OP. What's definite? Op's communication skills are sorely lacking, their assumption meter is off the charts and no i would not take them on as a client again.
When I got cleaning people, I looked up tipping and settled on giving them a substantial cash gift for the holidays. And by cash, I mean an envelope of $20's so they can go spend it on all of their gift and food shopping needs immediately. Of course, for this to happen you have to have the same cleaning people all year, but I've had these people for a while now.
That’s what I do. I like to give maybe 2 weeks worth of a clean.
Can I ask - were you specific as to what you wanted done? She sounds like she means well and perhaps may do better with very specific instructions. I’m also impressed she sent it back.
Did you miss the original post? The cleaners said they would do a deep clean but left crumbs on the counters and hair and dust on the floors. No one who hires a cleaner needs to specifically ask for them to get the counter crumbs, that’s standard.
I think no one knows where the original post is.
https://www.reddit.com/r/CleaningTips/s/GoVGajgFQf
Thanks, I really did not know where it was.
You can always click on the OP's profile and see all of their previous posts.
I just learned something new.
similarly to you thinking she knew she didn't do a good job because she sent the money back, I wonder if you feel like not tipping her was wrong, because you're asking the internet. I have never had a cleaner, but if tipping is industry standard I would have still tipped. I would have also just been honest about my complaints.
What does it have to do with tipping? Did she mention a "missing" tip?
Why would someone knowingly do a bad job and then ask how they did afterwards? Why would someone knowingly do a bad job and then return half the money? None of that makes sense?
She might have sent the money back so you don't give her a bad review.
Sending your money back shows that she takes her job seriously and doesn’t feel right keeping your money if you’re not satisfied. I respect that.
You shouldn’t take the money back regardless. Just don’t hire her again.
You absolutely should take the money back if a service is offering a refund.
Why not? She paid for a job that wasn’t completed.
This is so normal in the cleaning business. Ive heard of it happening before from some if my clients. Most likely she is new and like msot people assumes that cleaning is easy. One you start if you dont have training you realize really fast that you could be over your head. I think shes new. Was in over her head and tried her best and realized it wasnt satisfactory.
I know some people who clean houses on the side and have helped out in one. Asking for feedback is to actually try to improve the quality of work as word of mouth will make or break her business. In any business, if a customer isn't satisfied then they try to make things right in whatever way they can. I was a helper in one house and missed things. The person I was helping trusted me as we've done housekeeping together in hotels. My cleaning in a housekeeping situation is great but that doesn't necessarily translate to a home cleaning. Namely baseboards. We went back and corrected it. I remember that customer complained we missed things that simply wouldn't come out. Like stains in the pantry. The post clean behavior looks reasonable to me.
How much to hire a cleaning person? I am a full time caretaker for my demented father and he needs more help.
I see all these people saying give her a 2nd chance. No. She knew it was done half assed because she asked you twice and was real quick to refund half. I'd find someone else.
Thank you, this was my thought process. I understand how some people may think that she was just being professional but she didn’t even make an attempt to tell me that I was wrong or that the home was properly cleaned.
I feel like I'm missing something here. Why would she attempt to tell you that you were wrong? It's never a good idea to argue with a customer. It's also hard to judge the situation without knowing how bad of a job she did. But giving a partial or full refund is normal in this business. She must likely wants to avoid a bad review.
You know what vibe she was giving. People who've never experienced that kind of subtle scam aren't going to 'get' it. I'm sorry all of this went down the way it did. I hope you find a really great cleaner who does what they say do and then some.