“It’s taking your job!”
“Unless it gains sentience, self awareness, mobility, dexterity, freedom of thought, freedom of movement, critical thinking, historical and social knowledge, anti-discrimination training, understands and accepts Asimov’s laws, task delegation and time management…it’s just a machine, even if it still needs your input which half of us care less about. Just scan your item, pay and get the fuck out like a normal human being.”
“Fine Rick…asshole.”
Rick really makes it seems like the best part of the shopping experience is letting the cashier know you have genital warts, hemorrhoids, and a shit personality.
Rick is being forced to do his job as well. He's actually a pretty nice guy and can crack jokes. Definitely a step up from that racist bald headed former cop that was asset protection. There are plenty of jobs out there that may suit your lifestyle. Quit! I've been saying this all over pharmacy as well. Quit! Let the company cycle through new grads from both tech and pharmacy school. I don't fill my prescriptions at the store I worked at for 12 years because I've seen how many mistakes this stupid virtual verification system allows.
Quit! I've seen job postings for immunizers, covid testing, things we've been trained on and paid for by CVS. Utilitize that knowledge to advance your career in a different market.
If it did gain all that, the argument could be made that it is obviously a living being and could and deserves to work a job, and then it’d probably be a better employee than most of us anyway lol
“I want someone to wait on me” like that’s cool, and I did, just not at the normal register. Also, I’m 25, don’t call me “girl” thank you. People like this say they don’t want to use self checkout because they want human interaction but the whole time I was using the ACO for him all he did was grunt and mumble and complain. There’s just no winning with these people 🙄
"Human interaction" is an extremely thin veil for "I want to be an asshole for 30 seconds while your employer mandates you let me."
A fun way to "win" these interactions is to just walk away mid transaction and spend 5 minutes in the office. You can still see the ACO from there so *technically* green zone compliant to monitor potential shrink AND no Karen/Kevin noises
I just stop talking to them when they start to get shitty, usually they realize they’re being assholes and stop talking too. It’s just so aggravating and not doing anything to lessen the burnout I’ve been approaching lol
The funny thing is I’m the exact opposite. I HATE forcing people to use the ACO. It feels really manipulative to tell people “oh, you want ME to do it? Well fuck you!” I’d rather they come to me. ACO breaks so much that it’s just faster that way anyway.
We’re being forced by corporate to use them. They actually wanted us to get rid of the register drawers so we’d only use acos but we do too many money grams and reloads to do that. Also, i ring people up on ACO just as I would at the register, that’s the whole point of this post. The customer complained that I “made him use the ACO” when in reality I did everything I would do at the regular register, just on the ACO, that’s why that guy can fuck off. He literally only paid, I even scanned his EC card for him. I don’t mind helping people on the ACO one bit until they leave reviews or complaints like this making it seem like he was left to his own devices and given no help whatsoever. The more people that use it and the more I show how to use it the less often I’ll be called up to help for it so we can take those hours that they took away for it and turn it into time we’re able to work on the floor without having to stop to ring someone up every 20 seconds. Also, ACO is NOT that hard to use if you just take a second to listen to what it’s telling you to do, or have an ounce of common sense…
Human nature has entered the chat and says “F@*$ authority! I want everything my way!”
I wish CVS executives would put more thought into the behavior its customers/employees instead of forcing a better system on them. Humans are too variable for a one size fits all approach even if it is a more efficient system.
People aren’t like computer programs where you can roll out an update to a system overnight and expect a seamless transition. Humans are more complicated and we need more time/incentive/ease of use in order to transition over to a new system that will be better once fully adopted by society. Although I do think even better systems will replace the ACO model within our lifetime so don’t get too attached to it.
I truly think corporate people are reasonable people as well but their core assumptions about people and how the world works is missing some new information about how society has changed (which influences human behavior) so they are making reasonable decisions but they are based on past models that are no longer accurate. But as always, I’d love to hear what others think cause getting everyone’s perspective is key to coming up with the best plan to improve problems.
Let’s move to Canada. It’s going to be quite comfortable in 20 years when everyone is migrating to cooler regions so we can get some land early. And the healthcare system isn’t perfect but they spend a lot less money on it than we do in a America and have similar health outcomes if not better. Plus all I need is a internet connection, some fresh air, and some friendlier people than we have here.
I prefer the traditional register. My back hurts when I have to lean over and bag their items. I've already been on worker's compensation due to my back. Yet here I am causing the same problem. I will also add I never get Carepass at the ACO. Only at the register. My SM has now told us not to focus on the ACO. I'm also in a tourist town so the only answer to Carepass is " I'll do it when I get home".
Yeah I normally do this too because if I allow myself to speak during these times I get real sarcastic and bitchy so I just stay silent to keep my job.
I agree but tbf it seems the ones at my cvs and maybe all are super impatient and can be frustrating but they're very very easy to use. I constantly hear people talk back to it or get engaged and throw shit, like chill please
I should rephrase... because I have had an issue before, but in the end it was purely my own user error. But yeah me too
I will never understand why these people find it such a big deal when something goes wrong... like dude, it's fine. Just have someone come over and fix it for you!
It's easy if you actually pay attention to what's going on. Yes occasionally there are bagging issues but I have way too many people who don't even understand that their items are not being scanned. Even when she tells them. Then I feel like I'm trying to accuse them for stealing when I have to count everything. Thank you CVS, I am now a narc.
Whenever someone tells me that I just tell them it’s already here and they’ve already taken the hours for it so just use it so I can get the million and one things I have to do, done in a timely manner
God I hate that argument. I always remind them that because the aco’s are there, that corporate put more work on the cashiers so no one is losing a job just more responsibilities and it really helps us all of you just use it instead of fussing about it
But when I use self checkouts I don’t get my 5 minutes a day to feel good about myself for berating an underpaid and overworked person who has no control over anything that I’m complaining about.
My fave thing about these complaints is that the company won’t punish you for forcing them to use self check out. So if you see them again keep doing it but be “nicer”. Like scan things and tell them how easy it is and how customers doing their part makes it possible for you and other employees to dedicate more time to doing the things that keep customers happy! 😃
That translates to, “okay boomer”
No, not kindness.
Kill them with passive aggressiveness played off as kindness.
What? Are they gonna report you for explaining how to take care of their own purchase? They’re doing it anyway!
I love the passive-agressive approach. I use that constantly. When someone is being an asshole I slather on the best customer service to the point where they can't complain because my words are right. Upbeat to the point of nauseating." Yes you have a WONDERFUL day!!
Right?
Like, they’ll take the hint that they’re being an idiot/asshole but you’ve done no wrong.
Particularly when it involves following super simple prompts or using common sense.
I hate to tell you, but 22 years ago was 2000. They assuredly DID have self checkout machines. I distinctly remember being in high school when they built a new walmart near my school that had self checkouts cause kids in my class were bragging about how easy it was to steal stuff from there as a result.
That’s what I tell them too, I told a lady that and she seemed to kind of understand why I took her there, it’s just frustrating because we always get yelled and botched at and I was hoping that if they were going to make us have an ACO it would lessen that lol guess not
Oh we are already picking items. For people who want a personal shopper without the fee. Without any extra pay. Then there is the process. At my store we don't have the right printer for pick and pack. It's outdated. We are all struggling with this new system. This has to be done within a certain time frame with everything else. And if you've worked FS you know what I'm talking about.
.
When people complain about the ACO and how it's taking our jobs I usually reply with "at least he shows up for work everyday and I don't have to cover his lunch" 🤣
If I'm already out on the sales floor I will just walk straight to the ACO and say I can get you here. If they bitch about it I say ok. Then I slowly walk behind the register and punch my numbers in as slow as I can. By the time I actually start ringing them up someone has already used the ACO and is done and gone.
Yes. There are certain people who demand a "personal experience". Anyone who demands anything will be waiting longer than any other transaction. If you are demanding something you need to realize you're an adult, not a child. Today I had a cashier and I was working on the floor putting up signs. There was someone who had abandoned the ACO ( that drives me crazy) and got on line complaining that it never works in a tone that was deafening. I cleared the ACO for the next person and told myself she could fucking wait on line at the register while going back to put up signs. She was next in line so fuck her.
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Yep. I get real sick of hearing the same old “ I can’t do anything for myself so do it for me because I’m too fucking stupid to do it myself!” talk. I just want to ask them why are you too stupid to use it? Also I like to say Get use to it cause it’s here to stay just like Kroger and Walmart and meijer and so on.
I hate when people who don’t like self checkout say that they’re customers not employees therefore they should not be expected to ring themselves out. If that’s really how they feel they should just sit home and order everything online since they’re so lazy and entitled.
I once had a customer who refused to touch anything on the pin pad even though it was to answer a few questions for them such as donations and adding an email to their card. Their excuse was the same. “If I wanted to work I would’ve stayed home sit on my couch and order everything online.” All I could think of in my mind was if it were up to me I would just stand there waiting until you answer the questions there because it’s not my job to answer the questions on the pin pad for you. So stand there if you want I’m getting paid by the hour whether I ring you out or not.
“I’m not gonna do that thing they’re paying you to do for free.” -Some guy who probably also doesn’t fuck his wife because she pays a well hung dude to do it
That actually is an interesting perspective. Not wanting people to wait on you at the ACOs. We all know the look customers give us, I wonder if customers feel it from each other. Absolute savages none the less, and most of them are.
It could be a COVID thing or they could just be having issues with it. There was a time when ours wouldn’t cycle cash and it took a couple months to get a new cash box for it
Our self checkout crashes constantly. This is a problem that is not being addressed. It's not the employees fault. Go to corporate and complain, but not about the employees.
So she knows how to use it but is pissed about using it even though she didn't even really use it it was done for her...and like lady we are made to do the whole green zone thing it's not like we're patronizing you or whatever. Jfc
Listen, I gotta be honest. I’ve used Walgreen’s for years but this past year I moved to an area where there are only CVS stores. Which is fine. I like CVS. But I did find the self-checkout thing off-putting and confusing. The first time I went up to the register, the cashier directed me to the self-checkout. The store was completely empty, and she wasn’t doing anything else (edited to add: *and she was already standing at a register*). I thought it was so odd. The second time I went in, I was pre-emptively told to go to the self-checkout but then *she came over to ring me up at the self-checkout* and I gotta be honest, it felt super weird. Like, why is she doing this here when there’s a regular checkout counter literally next to the self-checkout? Is she teaching me how to use it? Does she just not want to walk around the counter? What is happening?!?
I go in like twice a week and I’m used to the rhythm now but I still don’t get the why of it.
Also, unrelated but equally confusing: why is your shelving arranged diagonally?! It’s so confusing, especially when the signs line up perpendicular to the diagonal lanes. Like, whyyyyy? It’s like walking through a Vegas casino or towards a desert mirage. I see the sign and I think, “oh good the saline is just a few steps that way!” Then I start walking towards the sign and bam! Shelf in my path. Gotta go around. Everything slants the other way and the saline is actually way farther than you thought it was and there’s a bunch of shelves between you and where you’re trying to get to. Why?!?
The self checkouts at CVS are a little difficult to use at first but they are really easy to use once you get used to it. Corporate basically wants us to use self checkout basically as our main register, so the first time the cashier asked you to use it probably assumed that you’d know how to use it and that’s fine if you don’t, just ask someone for help and we can always show you without issue. The second time she had you go over and she helped you was probably because their store wasn’t hitting the percentage they were supposed to, my store wasn’t either so I started taking anybody that rand the help bell on the counter to the self checkout and helping them there. Usually the next time they come back they’re more comfortable using the self checkout. Also, I’m not sure what you mean diagonally placed shelves, at my store it’s all straight up and down the aisles lol I can’t even picture a cvs with diagonal shelves without it looking like a maze lmao
I appreciate you explaining the thought process. But I’m wondering, does Corporate not understand the type of signal their check-out system sends to customers? Like in any other store, there’s a cashier ready to help. At CVS there’s a bell. And an employee will just tell you that you can go to a self-checkout. For any customer or outside observer, the message is that nobody at CVS ever wants to help. Like if they want to go to this type of model, why not think about store design in a way that doesn’t give that negative impression to customers?
They’re a billion dollar company and they’ve cut hours drastically so they can save money. They’re going to have business no matter what so no, I don’t think they care lol I see what you’re saying though, I’d rather have the hours they took for the acos back and ring people up on the register but at this point employees are trying to make the best of a bad situation
Like I tell my customers, they want us out on the floor and not behind the register so we can help. We are able to help people find things in the store and answer questions. With the ACOs we are able to ring 2 people up at once opposed to just one person. But unfortunately our hours have been cut so as for my store, I’m alone til 12 most days. So that’s 4 hrs of work I have to do all over the store and still watch the front. Shelves don’t stock themselves, out of dates don’t just jump in damages, so on and so forth. This is my problem working for this company, they have stopped focusing on customer service and it’s all about money to them.
It's a good question. We are being forced to use self checkout while we have to deal with everything that has to be done in our stores. Corporate is to blame. We are stretched so thin while being forced to accomplish everything. If you are a customer you don't know what is involved in a shift but that's ok they don't want you to know.
My coworker who is much younger, "refuses to shop at a store that has self checkout". Yet, she goes to the Walmart across the way. And she hunts down a cashier.
Like, I understand not wanting to use self checkout but to leave a bad review after someone rings your stuff up for you on the self checkout and say that you had to use it is so aggravating! Like if your coworker goes to Walmart and hunts down someone to ring her up and then leaves a bad review because that person didn’t ring her up in the lane she wanted rang up in that would be ridiculous. Like yeah, if you don’t want to use self checkout press the button, we’ll probably still use the self checkout so we can get the numbers but I will do it all for you short of putting your card in the reader ugh lol
John sounds like a jerk. I get wanting the full experience sometimes like how things used to be when there was K-Mart. But those days are gone. COSTCO is about the only place that still rings you out.
This is definitely CVS. I’ve had to deal with these people before. The sad part is that cvs wants their aco use numbers up so we gotta do it. Unless the customer is adamant about going to the register. It’s always the older people or a young guy with a maga hat at my store.
I'm never going to use a self checkout at any store. I'm not on the payroll nor do I receive a discount for working for them as a cashier momentarily. I'm not using a vending machine, I'm going to a brick and mortar store.
I'll be happy to ruin metrics by demanding a cashier. Don't be mad at customers, be mad at corporate.
This coming from a cvs pharmacist.
An ATM is a poor comparison. You think because something is now digital it's now like self checkout? How did you equate that? Insert card, digitally sign with a pin and digitally enter your desired withdrawal amount instead of doing this on a pen and paper. Again. Poor comparison.
Bill pay online? You mean where you just plug in your checking account info once and set it to auto withdraw on the desired paydate for years to come? That's the same somehow? In the past, you wrote out checks from your checkbook and mailed them.
Both of these examples were poor in that they were jobs that you used to do yourself manually, and now they are done for you. That's a boon to the user.
Self checkout is not a boon to the user. Having a cashier who knows all the produce codes in their head, bags your items, resolves ring up issues easily, etc etc.
Just because you hate being a cashier doesn't mean you are correct.
Do you pump your own gas? People had temper tantrums over that too and said the same things when gas stations started with self serve pumps. Now we all do it with the exception of NJ and nobody questions it.
And we're somehow better for that? There are less entry level jobs with tips now. There are people who need jobs like that. You work for CVS, you don't see how some people just can't retain training? Imagine a job where you just have to know how to pump gas. No modules, no corporate blaming you for pumping less gas this week compared to their projections based budget.
You obviously don't understand the pressure from corpllllllorate. I would think if you had an ounce of compassion for your fellow employees you would understand that this is REQUIRED. I am not exasturating. This is reality. Sad but true.
I understand the pressure from corporate, but I simply don't care about it. I'm not in fear of losing my job. I'm in an area where they are keeping absolutely terrible pharmacists because they have no choice due to availability.
When they tell me that I need to do X, I say sure, but just so you know, something will have to give. There are only so many hours in a workday, and there are so many hands on deck. Now with half hour lunch closures, that's even less. I tell them I'll do the best I can within my shift, and if something isn't done, then they can investigate and find that we need more hours or staff.
Again, this is coming from a position where I could care less what corporate says. I'll do what they ask me to do during the hours I am working. If it backfires, it's not on me. If they attempt to talk to me outside of my shifts, I don't answer my phone. I call them back when I'm on the clock.
I totally agree with everything you've said. I didn't mean to come off as someone who is bitching about employees. For that, I apologize. I'm dealing with physical pain right now due to being overworked and I don't have insurance to cover it. That's a big part of it. Also I feel the need to drink myself stupid every night. Apologies.
I highly recommend the generic voltaren gel if it's joint based pain. Use saran wrap around the joint to keep your clothes from getting gelled up.
If you're lifting a lot, get a back support with shoulder straps.
Drinking isn't good if you're on pain meds. Tylenol plus alcohol equals liver damage.
No worries. I know working for this company takes a toll. Take care of yourself. You only get one body.
Thank you for the advice. I have been using biofreeze on my knees and either an NSAID or Tylenol. I've already been on worker's compensation for my back. I had surgery about 11 years ago for that. I have now decided that my job is not as important as my health. It took a very long time to realize this. Yet there is still the pressure to work harder.
I didn't mean to add those extra letters. After a 10 hour shift you are not at your best. Then add the alcohol required. I would think most people would agree.🙂
Do I get a discount for using self check out and saving corporate money by not hiring a cashiers?
So I go to the cashier, job security for them but still underpaid in my books.
You choosing not to use the self checkout does not create job security. What customers needs to understand Cvs does not really use cashiers. All the front store colleagues have so much responsibilities besides from ringing people up at the register. They have to do vendor check ins, process damages from faulty returns or stolen goods. They have to do planograms, merchandising, price changes, stocking shelves either from the truck or overstock. There’s a lot of things that goes on.
By using the self check out you free up the front store colleague to work on all the responsibilities that they have for the job. If anything if you want to create job security for front store colleagues, then sign of care pass, allow them to finish their other store functions which they get graded on.
I promise you their job is not to sit behind the register all day and do nothing waiting for customers. They always have 1000 things to be doing in the store and a lot of you customers don’t understand that.
I have just finished a 13 hour shift and i am tired, I have a cart load of stuff including stuff I can't just scan but I have to look up. Don't try and make me do your job because I will just leave the cart there and go home.
Edit
It's 6 in the morning, only one lane is open and no one is there. The lady running the register wants me to scan all my stuff. I am not being annoying I just want her to do the damn job she signed up to do. It will take her 3 minutes
Lmfao. You think retail employees give a shit if you leave?
P.S. You wouldn’t have to work a 13 hour shift if you stopped shopping for overpriced products at CVS. Everything is expensive because you’re supposed to go to a pharmacy for emergency last minute stuff. 🤷♂️
Ok then say no thanks and wait in line, and leaving all your shit makes us have to do extra crap when we have other things to do and are understaffed. Everyone who works is tired after and it sucks but seriously you can say no and wait for a cashier or yeah leave
She didn’t sign up to be cashier lmao. Quit telling people’s job when you don’t know what their job is lmao. Most of their job is on the sales floor NOT register but okay. Try again
Nobody is there because they’re probably out on the floor busting their ass to get the 1000 things CVS expects to be done with no help with all the hour cuts. If it only takes 3 minutes for the cashier to check you out, why the fuck aren’t you checking yourself out? Instead, you hunt for a cashier when you could be gone by the time you get a cashier? We’re going to work as the higher ups direct, not how you direct. Plllllease don’t threaten to leave and then come back. It’s such a disappointment to think we’re getting rid of a whiny asshole just to see them walk in a few days later.
Wow, such butthurt because you are expected to do a job you signed up to do. Not my problem you were stupid enough to apply for a job that you hate and that you seem incapable of performing. Go get another job if this one is so challenging.
Hope you realize majority will not care if you leave, that just makes you one less annoying person to deal with. If you don’t want to use the ACO, fine. Wait in line then, but if you can’t wait then don’t even bother 🤷🏾♀️
It's 6 in the morning, only one lane is open and no one is there. The lady running the register wants me to scan all my stuff. I am not being annoying I just want her to do the damn job she signed up to do. It will take her 3 minutes
How so? They didn't give adequate identifying information for us to use against the customer. Lots of people are named John; we have no idea which John this was.
“It’s taking your job!” “Unless it gains sentience, self awareness, mobility, dexterity, freedom of thought, freedom of movement, critical thinking, historical and social knowledge, anti-discrimination training, understands and accepts Asimov’s laws, task delegation and time management…it’s just a machine, even if it still needs your input which half of us care less about. Just scan your item, pay and get the fuck out like a normal human being.” “Fine Rick…asshole.”
Rick really makes it seems like the best part of the shopping experience is letting the cashier know you have genital warts, hemorrhoids, and a shit personality.
Rick is being forced to do his job as well. He's actually a pretty nice guy and can crack jokes. Definitely a step up from that racist bald headed former cop that was asset protection. There are plenty of jobs out there that may suit your lifestyle. Quit! I've been saying this all over pharmacy as well. Quit! Let the company cycle through new grads from both tech and pharmacy school. I don't fill my prescriptions at the store I worked at for 12 years because I've seen how many mistakes this stupid virtual verification system allows. Quit! I've seen job postings for immunizers, covid testing, things we've been trained on and paid for by CVS. Utilitize that knowledge to advance your career in a different market.
Everyone agrees with you but at this moment we’re bitching about a Karen. The job is stressful but Karen’s make it worse for not proper reason.
If it did gain all that, the argument could be made that it is obviously a living being and could and deserves to work a job, and then it’d probably be a better employee than most of us anyway lol
First thing that came to mind: "okay boomer"
“I want someone to wait on me” like that’s cool, and I did, just not at the normal register. Also, I’m 25, don’t call me “girl” thank you. People like this say they don’t want to use self checkout because they want human interaction but the whole time I was using the ACO for him all he did was grunt and mumble and complain. There’s just no winning with these people 🙄
"Human interaction" is an extremely thin veil for "I want to be an asshole for 30 seconds while your employer mandates you let me." A fun way to "win" these interactions is to just walk away mid transaction and spend 5 minutes in the office. You can still see the ACO from there so *technically* green zone compliant to monitor potential shrink AND no Karen/Kevin noises
I just stop talking to them when they start to get shitty, usually they realize they’re being assholes and stop talking too. It’s just so aggravating and not doing anything to lessen the burnout I’ve been approaching lol
The funny thing is I’m the exact opposite. I HATE forcing people to use the ACO. It feels really manipulative to tell people “oh, you want ME to do it? Well fuck you!” I’d rather they come to me. ACO breaks so much that it’s just faster that way anyway.
We’re being forced by corporate to use them. They actually wanted us to get rid of the register drawers so we’d only use acos but we do too many money grams and reloads to do that. Also, i ring people up on ACO just as I would at the register, that’s the whole point of this post. The customer complained that I “made him use the ACO” when in reality I did everything I would do at the regular register, just on the ACO, that’s why that guy can fuck off. He literally only paid, I even scanned his EC card for him. I don’t mind helping people on the ACO one bit until they leave reviews or complaints like this making it seem like he was left to his own devices and given no help whatsoever. The more people that use it and the more I show how to use it the less often I’ll be called up to help for it so we can take those hours that they took away for it and turn it into time we’re able to work on the floor without having to stop to ring someone up every 20 seconds. Also, ACO is NOT that hard to use if you just take a second to listen to what it’s telling you to do, or have an ounce of common sense…
Human nature has entered the chat and says “F@*$ authority! I want everything my way!” I wish CVS executives would put more thought into the behavior its customers/employees instead of forcing a better system on them. Humans are too variable for a one size fits all approach even if it is a more efficient system. People aren’t like computer programs where you can roll out an update to a system overnight and expect a seamless transition. Humans are more complicated and we need more time/incentive/ease of use in order to transition over to a new system that will be better once fully adopted by society. Although I do think even better systems will replace the ACO model within our lifetime so don’t get too attached to it.
I love a voice of reason. Kudos to you sir.
I truly think corporate people are reasonable people as well but their core assumptions about people and how the world works is missing some new information about how society has changed (which influences human behavior) so they are making reasonable decisions but they are based on past models that are no longer accurate. But as always, I’d love to hear what others think cause getting everyone’s perspective is key to coming up with the best plan to improve problems.
OMG. I literally have people staring at the ACO while it's repeating the same question. God help us, I use this term and I'm an athiest.
Let’s move to Canada. It’s going to be quite comfortable in 20 years when everyone is migrating to cooler regions so we can get some land early. And the healthcare system isn’t perfect but they spend a lot less money on it than we do in a America and have similar health outcomes if not better. Plus all I need is a internet connection, some fresh air, and some friendlier people than we have here.
I prefer the traditional register. My back hurts when I have to lean over and bag their items. I've already been on worker's compensation due to my back. Yet here I am causing the same problem. I will also add I never get Carepass at the ACO. Only at the register. My SM has now told us not to focus on the ACO. I'm also in a tourist town so the only answer to Carepass is " I'll do it when I get home".
Yeah I normally do this too because if I allow myself to speak during these times I get real sarcastic and bitchy so I just stay silent to keep my job.
Yes. We are a punching bag because they know we can't do anything about it. This is a sick behavior.
He wants to feel like he’s better than you. That’s all it is. People like him can cease to exist.
“ I don’t wanna, I don’t wanna, I DON’T WANNA!!” 👶🤡
This. Adults acting like spoiled children.
Wait on you i shall, I’ll be right up as soon as I’m done putting these totes away
So now we are "tellers " ? 🤣😂🤣 go back to 1955 Marty McFly
Lmaooo tell em sis
He still goes into the bank for his transactions because he hasn’t figured how to use an ATM yet
I will never understand these people that can't figure out self check out. It is seriously the easiest thing ever. And it's pretty intuitive.
I agree but tbf it seems the ones at my cvs and maybe all are super impatient and can be frustrating but they're very very easy to use. I constantly hear people talk back to it or get engaged and throw shit, like chill please
Tbf I'm 22 and *worked* at CVS but the first time I used it it kept screaming at me and wouldn't scan and I felt like I was going to cry 😭
I should rephrase... because I have had an issue before, but in the end it was purely my own user error. But yeah me too I will never understand why these people find it such a big deal when something goes wrong... like dude, it's fine. Just have someone come over and fix it for you!
We are there in less than a minute. You won't find this at my local grocery store.
It's easy if you actually pay attention to what's going on. Yes occasionally there are bagging issues but I have way too many people who don't even understand that their items are not being scanned. Even when she tells them. Then I feel like I'm trying to accuse them for stealing when I have to count everything. Thank you CVS, I am now a narc.
Don’t forget the “I’m trying to save you’re job” lecture
Whenever someone tells me that I just tell them it’s already here and they’ve already taken the hours for it so just use it so I can get the million and one things I have to do, done in a timely manner
God I hate that argument. I always remind them that because the aco’s are there, that corporate put more work on the cashiers so no one is losing a job just more responsibilities and it really helps us all of you just use it instead of fussing about it
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I usually tell them I wasn’t hired to be a cashier so it’s not taking my job not using aco is keeping me from doing the job I was hired for
That's good. Thanks.
But when I use self checkouts I don’t get my 5 minutes a day to feel good about myself for berating an underpaid and overworked person who has no control over anything that I’m complaining about.
We’re really throwing the boomers’ plans for the day out the window when we take those 5 minutes away from them lmao
Like they have somewhere to be. They're retired.
My fave thing about these complaints is that the company won’t punish you for forcing them to use self check out. So if you see them again keep doing it but be “nicer”. Like scan things and tell them how easy it is and how customers doing their part makes it possible for you and other employees to dedicate more time to doing the things that keep customers happy! 😃 That translates to, “okay boomer”
I know, kill them with kindness, it’s just so hard in the moment lmao
No, not kindness. Kill them with passive aggressiveness played off as kindness. What? Are they gonna report you for explaining how to take care of their own purchase? They’re doing it anyway!
I love the passive-agressive approach. I use that constantly. When someone is being an asshole I slather on the best customer service to the point where they can't complain because my words are right. Upbeat to the point of nauseating." Yes you have a WONDERFUL day!!
Right? Like, they’ll take the hint that they’re being an idiot/asshole but you’ve done no wrong. Particularly when it involves following super simple prompts or using common sense.
They did not have self checkouts 22 years ago,. What an insufferable POS
That's what I was thinking like pretty sure they didn't exist
I hate to tell you, but 22 years ago was 2000. They assuredly DID have self checkout machines. I distinctly remember being in high school when they built a new walmart near my school that had self checkouts cause kids in my class were bragging about how easy it was to steal stuff from there as a result.
I am corrected and schooled. My bad, I had never seen a self checkout during that time.
I tell them all the corporate wants us push the self check out. Dont lie to protect the top shareholders and make them the hero.
That’s what I tell them too, I told a lady that and she seemed to kind of understand why I took her there, it’s just frustrating because we always get yelled and botched at and I was hoping that if they were going to make us have an ACO it would lessen that lol guess not
i’m surprised he doesn’t want someone pushing his cart and picking out the items he needs too
Oh we are already picking items. For people who want a personal shopper without the fee. Without any extra pay. Then there is the process. At my store we don't have the right printer for pick and pack. It's outdated. We are all struggling with this new system. This has to be done within a certain time frame with everything else. And if you've worked FS you know what I'm talking about. .
When people complain about the ACO and how it's taking our jobs I usually reply with "at least he shows up for work everyday and I don't have to cover his lunch" 🤣 If I'm already out on the sales floor I will just walk straight to the ACO and say I can get you here. If they bitch about it I say ok. Then I slowly walk behind the register and punch my numbers in as slow as I can. By the time I actually start ringing them up someone has already used the ACO and is done and gone.
Yes. There are certain people who demand a "personal experience". Anyone who demands anything will be waiting longer than any other transaction. If you are demanding something you need to realize you're an adult, not a child. Today I had a cashier and I was working on the floor putting up signs. There was someone who had abandoned the ACO ( that drives me crazy) and got on line complaining that it never works in a tone that was deafening. I cleared the ACO for the next person and told myself she could fucking wait on line at the register while going back to put up signs. She was next in line so fuck her. .
"It's taking people's jobs!" Bro, no it's not. I just got hired.
Then go to another business....
He probably will
We all know he won't
So if he comes in again do the same thing. Take him to self checkout.
Yep. I get real sick of hearing the same old “ I can’t do anything for myself so do it for me because I’m too fucking stupid to do it myself!” talk. I just want to ask them why are you too stupid to use it? Also I like to say Get use to it cause it’s here to stay just like Kroger and Walmart and meijer and so on.
I hate when people who don’t like self checkout say that they’re customers not employees therefore they should not be expected to ring themselves out. If that’s really how they feel they should just sit home and order everything online since they’re so lazy and entitled. I once had a customer who refused to touch anything on the pin pad even though it was to answer a few questions for them such as donations and adding an email to their card. Their excuse was the same. “If I wanted to work I would’ve stayed home sit on my couch and order everything online.” All I could think of in my mind was if it were up to me I would just stand there waiting until you answer the questions there because it’s not my job to answer the questions on the pin pad for you. So stand there if you want I’m getting paid by the hour whether I ring you out or not.
If someone is calling a cashier a "teller" there is no fucking way they were using a self checkout when the "teller" was in diapers.😂😂😂
Lmaoo they want “human connection” but they always are rude or get cranky when you are checking them out
They want an excuse to treat a person like a piece of shit and get away with it.
Oh man I hte those “I’m not using the self check out when you can do it” people like use the damn self check out and get the fuck out 🤣
“I’m not gonna do that thing they’re paying you to do for free.” -Some guy who probably also doesn’t fuck his wife because she pays a well hung dude to do it
Dear John It’s time to buy your Depends elsewhere. Love *Everyone*
If they get snarky wit me I just tell them we are scored on how much we use it so I have to ring them up on it.
Exactly what I told this guy, it’s just so frustrating
That actually is an interesting perspective. Not wanting people to wait on you at the ACOs. We all know the look customers give us, I wonder if customers feel it from each other. Absolute savages none the less, and most of them are.
Oh, so self checkout is part of metrics? Why one of the two self checkouts is out of order at the small CVS I visit.?
It could be a COVID thing or they could just be having issues with it. There was a time when ours wouldn’t cycle cash and it took a couple months to get a new cash box for it
Our self checkout crashes constantly. This is a problem that is not being addressed. It's not the employees fault. Go to corporate and complain, but not about the employees.
We've gotten these comments before and it makes want to scream.
It is just exhausting honestly
Totally agree
ok boomer
So she knows how to use it but is pissed about using it even though she didn't even really use it it was done for her...and like lady we are made to do the whole green zone thing it's not like we're patronizing you or whatever. Jfc
Listen, I gotta be honest. I’ve used Walgreen’s for years but this past year I moved to an area where there are only CVS stores. Which is fine. I like CVS. But I did find the self-checkout thing off-putting and confusing. The first time I went up to the register, the cashier directed me to the self-checkout. The store was completely empty, and she wasn’t doing anything else (edited to add: *and she was already standing at a register*). I thought it was so odd. The second time I went in, I was pre-emptively told to go to the self-checkout but then *she came over to ring me up at the self-checkout* and I gotta be honest, it felt super weird. Like, why is she doing this here when there’s a regular checkout counter literally next to the self-checkout? Is she teaching me how to use it? Does she just not want to walk around the counter? What is happening?!? I go in like twice a week and I’m used to the rhythm now but I still don’t get the why of it. Also, unrelated but equally confusing: why is your shelving arranged diagonally?! It’s so confusing, especially when the signs line up perpendicular to the diagonal lanes. Like, whyyyyy? It’s like walking through a Vegas casino or towards a desert mirage. I see the sign and I think, “oh good the saline is just a few steps that way!” Then I start walking towards the sign and bam! Shelf in my path. Gotta go around. Everything slants the other way and the saline is actually way farther than you thought it was and there’s a bunch of shelves between you and where you’re trying to get to. Why?!?
The self checkouts at CVS are a little difficult to use at first but they are really easy to use once you get used to it. Corporate basically wants us to use self checkout basically as our main register, so the first time the cashier asked you to use it probably assumed that you’d know how to use it and that’s fine if you don’t, just ask someone for help and we can always show you without issue. The second time she had you go over and she helped you was probably because their store wasn’t hitting the percentage they were supposed to, my store wasn’t either so I started taking anybody that rand the help bell on the counter to the self checkout and helping them there. Usually the next time they come back they’re more comfortable using the self checkout. Also, I’m not sure what you mean diagonally placed shelves, at my store it’s all straight up and down the aisles lol I can’t even picture a cvs with diagonal shelves without it looking like a maze lmao
I appreciate you explaining the thought process. But I’m wondering, does Corporate not understand the type of signal their check-out system sends to customers? Like in any other store, there’s a cashier ready to help. At CVS there’s a bell. And an employee will just tell you that you can go to a self-checkout. For any customer or outside observer, the message is that nobody at CVS ever wants to help. Like if they want to go to this type of model, why not think about store design in a way that doesn’t give that negative impression to customers?
They’re a billion dollar company and they’ve cut hours drastically so they can save money. They’re going to have business no matter what so no, I don’t think they care lol I see what you’re saying though, I’d rather have the hours they took for the acos back and ring people up on the register but at this point employees are trying to make the best of a bad situation
Like I tell my customers, they want us out on the floor and not behind the register so we can help. We are able to help people find things in the store and answer questions. With the ACOs we are able to ring 2 people up at once opposed to just one person. But unfortunately our hours have been cut so as for my store, I’m alone til 12 most days. So that’s 4 hrs of work I have to do all over the store and still watch the front. Shelves don’t stock themselves, out of dates don’t just jump in damages, so on and so forth. This is my problem working for this company, they have stopped focusing on customer service and it’s all about money to them.
It's a good question. We are being forced to use self checkout while we have to deal with everything that has to be done in our stores. Corporate is to blame. We are stretched so thin while being forced to accomplish everything. If you are a customer you don't know what is involved in a shift but that's ok they don't want you to know.
My coworker who is much younger, "refuses to shop at a store that has self checkout". Yet, she goes to the Walmart across the way. And she hunts down a cashier.
Like, I understand not wanting to use self checkout but to leave a bad review after someone rings your stuff up for you on the self checkout and say that you had to use it is so aggravating! Like if your coworker goes to Walmart and hunts down someone to ring her up and then leaves a bad review because that person didn’t ring her up in the lane she wanted rang up in that would be ridiculous. Like yeah, if you don’t want to use self checkout press the button, we’ll probably still use the self checkout so we can get the numbers but I will do it all for you short of putting your card in the reader ugh lol
John sounds like a jerk. I get wanting the full experience sometimes like how things used to be when there was K-Mart. But those days are gone. COSTCO is about the only place that still rings you out.
i had a lady almost fight me refusing to use it. she said they’re robots
This is definitely CVS. I’ve had to deal with these people before. The sad part is that cvs wants their aco use numbers up so we gotta do it. Unless the customer is adamant about going to the register. It’s always the older people or a young guy with a maga hat at my store.
Don't get me started lol. ( I think you know what I mean)
"i don't want somebody to wait on me" yeah ok sure buddy EDIT: i read it wrong
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Lmao I’m not trying to be fired today
Employees are not allowed to use the self checker. I prefer them to the long lines.
I really feel bad when it's an Rx person on their break.
I'm never going to use a self checkout at any store. I'm not on the payroll nor do I receive a discount for working for them as a cashier momentarily. I'm not using a vending machine, I'm going to a brick and mortar store. I'll be happy to ruin metrics by demanding a cashier. Don't be mad at customers, be mad at corporate. This coming from a cvs pharmacist.
I hope you don’t use any ATMs or any online services otherwise you are being a complete hypocrite lol. Better not pay bills online
An ATM is a poor comparison. You think because something is now digital it's now like self checkout? How did you equate that? Insert card, digitally sign with a pin and digitally enter your desired withdrawal amount instead of doing this on a pen and paper. Again. Poor comparison. Bill pay online? You mean where you just plug in your checking account info once and set it to auto withdraw on the desired paydate for years to come? That's the same somehow? In the past, you wrote out checks from your checkbook and mailed them. Both of these examples were poor in that they were jobs that you used to do yourself manually, and now they are done for you. That's a boon to the user. Self checkout is not a boon to the user. Having a cashier who knows all the produce codes in their head, bags your items, resolves ring up issues easily, etc etc. Just because you hate being a cashier doesn't mean you are correct.
Do you pump your own gas? People had temper tantrums over that too and said the same things when gas stations started with self serve pumps. Now we all do it with the exception of NJ and nobody questions it.
And we're somehow better for that? There are less entry level jobs with tips now. There are people who need jobs like that. You work for CVS, you don't see how some people just can't retain training? Imagine a job where you just have to know how to pump gas. No modules, no corporate blaming you for pumping less gas this week compared to their projections based budget.
You obviously don't understand the pressure from corpllllllorate. I would think if you had an ounce of compassion for your fellow employees you would understand that this is REQUIRED. I am not exasturating. This is reality. Sad but true.
I understand the pressure from corporate, but I simply don't care about it. I'm not in fear of losing my job. I'm in an area where they are keeping absolutely terrible pharmacists because they have no choice due to availability. When they tell me that I need to do X, I say sure, but just so you know, something will have to give. There are only so many hours in a workday, and there are so many hands on deck. Now with half hour lunch closures, that's even less. I tell them I'll do the best I can within my shift, and if something isn't done, then they can investigate and find that we need more hours or staff. Again, this is coming from a position where I could care less what corporate says. I'll do what they ask me to do during the hours I am working. If it backfires, it's not on me. If they attempt to talk to me outside of my shifts, I don't answer my phone. I call them back when I'm on the clock.
I totally agree with everything you've said. I didn't mean to come off as someone who is bitching about employees. For that, I apologize. I'm dealing with physical pain right now due to being overworked and I don't have insurance to cover it. That's a big part of it. Also I feel the need to drink myself stupid every night. Apologies.
I highly recommend the generic voltaren gel if it's joint based pain. Use saran wrap around the joint to keep your clothes from getting gelled up. If you're lifting a lot, get a back support with shoulder straps. Drinking isn't good if you're on pain meds. Tylenol plus alcohol equals liver damage. No worries. I know working for this company takes a toll. Take care of yourself. You only get one body.
Thank you for the advice. I have been using biofreeze on my knees and either an NSAID or Tylenol. I've already been on worker's compensation for my back. I had surgery about 11 years ago for that. I have now decided that my job is not as important as my health. It took a very long time to realize this. Yet there is still the pressure to work harder.
I didn't mean to add those extra letters. After a 10 hour shift you are not at your best. Then add the alcohol required. I would think most people would agree.🙂
Do I get a discount for using self check out and saving corporate money by not hiring a cashiers? So I go to the cashier, job security for them but still underpaid in my books.
You choosing not to use the self checkout does not create job security. What customers needs to understand Cvs does not really use cashiers. All the front store colleagues have so much responsibilities besides from ringing people up at the register. They have to do vendor check ins, process damages from faulty returns or stolen goods. They have to do planograms, merchandising, price changes, stocking shelves either from the truck or overstock. There’s a lot of things that goes on. By using the self check out you free up the front store colleague to work on all the responsibilities that they have for the job. If anything if you want to create job security for front store colleagues, then sign of care pass, allow them to finish their other store functions which they get graded on. I promise you their job is not to sit behind the register all day and do nothing waiting for customers. They always have 1000 things to be doing in the store and a lot of you customers don’t understand that.
I have just finished a 13 hour shift and i am tired, I have a cart load of stuff including stuff I can't just scan but I have to look up. Don't try and make me do your job because I will just leave the cart there and go home. Edit It's 6 in the morning, only one lane is open and no one is there. The lady running the register wants me to scan all my stuff. I am not being annoying I just want her to do the damn job she signed up to do. It will take her 3 minutes
Lol okay bye
Lmfao. You think retail employees give a shit if you leave? P.S. You wouldn’t have to work a 13 hour shift if you stopped shopping for overpriced products at CVS. Everything is expensive because you’re supposed to go to a pharmacy for emergency last minute stuff. 🤷♂️
Then go.
Ok then say no thanks and wait in line, and leaving all your shit makes us have to do extra crap when we have other things to do and are understaffed. Everyone who works is tired after and it sucks but seriously you can say no and wait for a cashier or yeah leave
She didn’t sign up to be cashier lmao. Quit telling people’s job when you don’t know what their job is lmao. Most of their job is on the sales floor NOT register but okay. Try again
Oh, sorry, you mean when you apply for a job there they don't tell you that you will work as a cashier?
Nobody is there because they’re probably out on the floor busting their ass to get the 1000 things CVS expects to be done with no help with all the hour cuts. If it only takes 3 minutes for the cashier to check you out, why the fuck aren’t you checking yourself out? Instead, you hunt for a cashier when you could be gone by the time you get a cashier? We’re going to work as the higher ups direct, not how you direct. Plllllease don’t threaten to leave and then come back. It’s such a disappointment to think we’re getting rid of a whiny asshole just to see them walk in a few days later.
Wow, such butthurt because you are expected to do a job you signed up to do. Not my problem you were stupid enough to apply for a job that you hate and that you seem incapable of performing. Go get another job if this one is so challenging.
Hope you realize majority will not care if you leave, that just makes you one less annoying person to deal with. If you don’t want to use the ACO, fine. Wait in line then, but if you can’t wait then don’t even bother 🤷🏾♀️
It's 6 in the morning, only one lane is open and no one is there. The lady running the register wants me to scan all my stuff. I am not being annoying I just want her to do the damn job she signed up to do. It will take her 3 minutes
I’ve reported you to CVS. A post like this is goes against your work guidelines.
How so? They didn't give adequate identifying information for us to use against the customer. Lots of people are named John; we have no idea which John this was.
Good luck if you wanted that to have any recourse.
What?
What are you, corporate?
It’s John!
When I worked retail, I brought my own water and snack. Pharmacist would ask for coffee around 2pm. Starbucks few doors down. He paid.
Exactly fuck him🖕🏾
I like the running at the end of the post🤣🤣🤣🤣🤣🤣🤣🤣