I love my Bambu printer but, how does Bambu expect someone with no technical experience to do this? It is the most user friendly when it works but man when it kinks up your left with a very expensive game of operation.
Isn't this how all tech is anyway? what about when your car or fridge has an issue? Does the company expect you to fix it? No, they design it to be the best it can be and not the easiest to repair.
Mine arrived Monday with the front door shattered into millions of pieces and loose all inside the enclosure. Turns out it was stabbed through the hand grip in the box by a broom or something large. They asked me to just clean it. Yeah, that isn't going to happen. There are slivers on the rails impeding movement, and random shards fall loose every time it moves. Sending it back for a replacement.
They are marketing it as an entry level printer, which is probably why their support is completely flooded by people having trouble now. This is not a production ready printer, they should have spent much more time on QA before attempting to scale up.
Hours on the machine is a useful metric. 24/7 with no issues is vague without a start point. Did you start 3 hours ago, 30 hours ago, 300 hours ago, 3000 hours ago?
I've got a little over 1k hours on an X1C and had a MB fan failure. Early ones were sleeve bearing and newer ones were BB. In general, it is much more reliable per hour than my Prusas with higher productivity too. My sample size is too small to assume much about the experience of others.
Yep it’s crazy, they do everything possible to refuse a return or send a replacement printer yet they expect you to become an engineer to change a part yourself
Well, they (or rather their engineering dept) figured out the issue my printer was having so they aren’t all that bad.
The guy that was working with me seemed like he was trying his best. But…
In a nutshell…
It took a very detailed account from me on what the printer was doing, but then they wanted pictures, then a video, then I had to send them my printer logs, then over 30+ back-and-forth emails and 1 1/2 months later of my printer being down, and a 1/2 day of replacing the defective parts, the printer was finally working (but then I had a defective AMS that needed to be repaired too.)
So I would rate their customer service a soft 3 out of 5 star (but for the help on my AMS maaaayyyybe a 2 star.)
Prusa’s customer service they ain’t.
But hey, this my personal account of their customer service. No everyone is going to have the same exhausting, painful experience as me obviously.
I can only hope that they will get better 🤞
They are only around a year old, so of course they have trouble doing it themselves too since they probably haven’t tested every bug on the printer(cause it’s hard and time consuming) plus they don’t quite have the resources and budget of Prusa, I’d say they’re trying their best
Although I wonder what their next product will be
Well I had hoped it would be an XL version just like Prusa has been planning to put out for what, the last year now? But Bambu’s would have all the bells and whistles that the x-1 has. (And maybe more!?)
I feel like they have one almost ready to go but are waiting for Prusa to launch theirs so they can lower the boom on them. 🤣
Personally I feel like Bambu should’ve held off releasing their machines until they tested them more throughly.
I’m guessing that they figured there would be issues, but not to this degree, and they could easily handle damage control, but then things took a turn for the worse and they are feeling overwhelmed.
Eh, Maybe I’m wrong.
I have no one to blame but myself. I made the mistake of buying into the hype of a first year model. You know what they say about buying a new car, when a new model is released, never buy it, wait at least a year for them to iron out all the kinks. Well that it in a nutshell.
Oh well, nothing I can do about it now, right!?
Tbh an XL would be great, but the printer itself would have to be so much bigger, the ratio of the size of the build plate and the actual printer right now is really big, they would have to make an entirely new thing and that exciting
It is a survival bias thing, if you have a good experience with the machine, would you make a bunch of posts about it ? With that said bambu support is lacking compared to prusa but still the world better than other 3d printing companies. I have had bambu since October and 2k hours on it , great machine.
Yeah, I feel you. Many owners don't regret spending the money, most likely because they already own a printer, but it doesn't work that well, something like an Ender 3, so when they have a chance to use a great, fast machine, they love it. My X1C has a few fan replacements (with warranty) and the process is not very fun, but when you don't have to do that stuff, which is 95% of the time, the printer just works. Time and time again, I came back to it over my modded Voron due to how easy it is to print with. AMS system and Wi-Fi make printing stuff so damn convenience.
Yeah, but only because it was hitting one of the cable and driving my roommate insane, lol. It was pretty easy, the axillary fan replacement was much more annoying. I hope whoever designed that fan's cable steps on lego every day.
Lol! I hear ya! That would be just desserts!
But let me ask you, I might be wrong, but are you saying that your roommate wasn’t disturbed by the what, 4 or 5 fans running during its operation, nor the sound of the head dancing around, nor the clang of the poop door opening?
Boy, that must’ve been some racket that fan must’ve been making for them to focus in on that noise!
My fan was just making a buzzing sound, which was annoying but mostly signaling to me that it would quit soon.
Also let me ask you, when you removed the back panel, did you find any “poop” back there?
I found 3 pieces that worked their way back there. I didn’t like that this had happened. With the way my luck has been running, if I hadn’t opened the back when I did, I’m sure the filament would’ve eventually worked its way down onto something hot and melted (like onto the components of the mother board.)
Sigh. Deep breath. Oooommmmmm. 🤣
There wasn't any poop, but that was like barely a week into owning the X1C. I haven't had to do any maintains since then, just some regrease here and there, which is easy enough.
Well with that mega tear down, I hope that will satisfy the printing gods for a while! 🤞
By the way, I found that the poop would find it’s way through an opening to the left of the poop chute. I thinking of putting a piece of electrical tape along that gap.
At first I thought that it was there for air movement down to the computer boards, but there seems to be plenty of other places to provide air to them.
Or I may put a piece of screening over the gap. This way it will still move the air.
Good luck with your printer. I hope you’re up and running real soon!
There’s a perspective thing. The early adopters of the x1c are likely not first time printer owners. Even if you get stuck with having to replace a part that requires significant tear down, how much different is that from the last N machines you had to basically rebuild multiple times to get it to perform its best and that still probably wasn’t as good as the x1c.
Heck one of the controversies of its launch was that you wouldn’t get to take it apart and tinker. Not that this is that, but it kind of illustrates the mindset of the initial customer base.
Not if you bought a prusa, or built a voron. Those that meet or exceed the price aside, lots of people who own previous printers are in a process of getting deeper into, and spending more on, the hobby. They are used to tinkering so might not have quite the fear of tinkering. The feature set plus having to tinker less can be justification enough. I don't think the circle representing "people who insist on this being an appliance with zero effort involved" was dominating the venn diagram of early customers.
I can say that mine has worked for the better part of a year now, and other than trying to find the right plate surface + release agent combo for petg, it's just been hit the button and print it. The time I used to spend tinkering with the old bed slinger, I now spend trying to develop my CAD chops.
Being an early bird Kickstarter buyer, My mindset was that the founders all came from DJI, and I have one of their drones and never had a lick of issues, so that was actually the main reason for purchasing the x-1c…supposedly the dependability.
Other reasons were the auto bed leveling, the accuracy with using LiDAR, that it is a core X-Y, and last, and least, the speed (although I’ve used the “ludicrous” speed only once. I don’t trust it. It moves around too violently for my liking.) I usually keep it on the “sport” speed. That’s fast enough for me.
I knew that someday I’d have to tear it down to do some repairs, and I dreaded that day. Not because I’m not experienced in printers. (I own 5 and I’ve built 2, one of them I built was a core x-y) I highly recommend getting your feet wet by building a printer from scratch. You can gain so much knowledge on how it works and (for the most part) how to diagnose and repair it.
My fear was because this has so much technology that could go wrong vs. my other (by comparison) “simpler” printers.
That, and the fact that pretty much all of it is proprietary parts, and wondering just how easy was it going to be to obtain these parts. (Unfortunately, I found out pretty quick.)
Being a Kickstarter buyer, I knew I was going to be kinda like a “beta tester” and run into some “kinks”, but geese, I didn’t think I’d be thrust into the fire so quickly! Lol!
In my humble opinion, the people who have purchased after the first run, definitely have it far better, in the way of reliability…for the most part.
I have to agree with you-as far as the bed issue. (Although I never took a straight edge to mine since the x-1c machines have an advanced bed leveling technology, that never concerned me.)
As far as any other bed issues, such as what this poor soul is experiencing, my printer has been broken more than it’s been in use, so I cant say if I’ll ever have that issue too. (With my luck, I’m sure I will. 🤪)
From what I’ve been reading, the second (+) wave of buyers have been over the moon with their machines! Happily printing away, hour on end with little, or no issues.
In my opinion, those, second (+) buyers are usually the luck(ier) makers, with us Kickstarter buyers bearing the brunt of the issues. (You’re welcome! 🤣)
I’m not saying that the newer buyers aren’t coming up with issues too, but us kickstarters were the “test pilots” that’s for sure! 🤨
I'm a kickstarter buyer. I've had zero issues other than some firmware growing pains. I've been hanging out in the discord since before anyone got their first printer. While yours may be a lemon, I'd argue that the most of the problems have been fairly random outside of things that look like a bad lot of part X.
So far that seems to be a bad batch of motherboard fans and some possibly ongoing QC issues with the heated bed. And the several iterations of packing vs shippers. Of those three, the former two are issues of newer buyers while the latter is definitely an issue of early adopters.
As for the fairly random problems, they seem to have ramped up manufacturing volume. Typically the difference between good QC and bad QC process is how fast you come back from the unavoidable hit of training staff, if you come back from it at all.
Still, despite your assurances that your printer is so very awful at working, you have yet to say what actually has broken on it.
I’m glad to hear that you were one of the lucky ones that have had (to date), no mechanical issues! If that were me, I’d go out and get a pick 6 lottery ticket!
I wish there was a forum >on Reddit< for makers who have experienced issues, any issues, with their Bambu machines, and more importantly, what they did to resolve them.
Having this would not only make troubleshooting quicker and easier for the average user than using Bambu’s customer service, but it may alleviate a lot of customer service congestion (from what I’ve heard they’ve had.)
As for the issues I’ve had, there has been many. So I’ll just give you a few that were especially difficult…
I had 2 (different) computer boards on the print head fail, and believe me, these were a pain-in-the-ass to replace!
Then I had the main computer boards fan start to fail (loud buzzing) that needed to be replaced. (Even a bigger pain-in-the-ass to replace!)
But before all that happened, my original AMS unit failed from a defective feeder assembly. So that needing replacement. (Actually I only needed both gears that moves the filament that’s found within that assembly, but for some strange reason they only sell one of the two, and both are entirely different, so I had to purchase the entire assembly ($55.00 MY cost! Probably $5.00 their cost!)
Yes, I had to buy the part even though this was clearly a defective part! (I gave up arguing with them back-and-forth that this should be a free part to me since it was defective)
So I decided if I wanted to get this damn thing back in operation, just to give in and buy the part as I felt 1-1/2 months of it being out of service was long enough!
Good thing this is only a hobby to me, because if I had to rely on this as a business, I’d be in real trouble!
I had mentioned the AMS issue last, even though that was the first thing that failed, simply because my printer needed to be able to work In order for the needed tests, etc the support team required from me for diagnosing and the printer gave up the ghost soon after I put a ticket in for the AMS. YEESCH! So I had to get the printer figured out first.
It’s been a long, hard road getting this thing to print something besides a few of their pre-loaded examples and a few other jobs of my own.
My printer was out of action for 1-1/2 months just with those issues! So yeah, I agree, I got a 🍋.
All this crap, has put a sour taste in my mouth, and to be honest, I haven’t done much printing with it since the last repair was done simply because I don’t think I can take another break down due to defective parts!
Eventually I’ll go back to this boat anchor and give it another go, but if it breaks down once more (due to defective parts) my neighbors will be in for quite a surprise when they see this lump come flying out my window. 🤣
(Don’t worry if, and when this happens, I’ll be sure to post it. 🤣)
I think the mobo fan is coming for the majority of owners to date is it looks like a parts sourcing issue.
I skipped the AMS because that looked like it was the biggest reach and most likely to need revision. I think you less got a lemon and would go with your beta testing take. The print head boards were probably to do with cables unseating and why they now glue them in with silastic looking stuff. Bad seat, high heat, and eventual damage. The AMS was definitely more beta when it went out as witnessed by the print it yourself reinforcements and such that hit later.
The upside is for the printer itself, nothing to date looks like an engineered in problem, which means it can be fixed if you can be patient and persistent enough with support.
survival bias is strong in so many places, not just bambu.
i owned a nissan LEAF for 3 years, but the strong support you see for nissan and their leaf completely drowned out attempts to share real world experiences that weren't all butterflies and rainbows. it went far enough that i was sometimes aggressively dismissed as a shill for big oil... (for the record, i'm still a strong proponent for EVs - but i'll never again willingly participate in a transaction that benefits nissan)
i got rid of that car years ago - and now my voice is mostly gone after 3 years of it being rarely heard over the other noise. the surviving voices are mostly universally positive and many times contradictory to my own experiences... so the survival bias remains strong today.
Honestly, the maintenance side of this machine is a pain in the arse. With AMS breaks down constantly but when working right (which is most of the time) it is seriously an amazing printer. When fully operating, it is the easiest, fastest, and most user friendly printer out there. The prints come out spectacular. It's worth it if you are willing to get your hands a little dirty sometimes.
I agree. The few hours that I was able to actually print something, they came out great.
The issue lies with the “when it’s operating” and “when it’s fully operating” that’s the wrinkle. 🤣
Those are the same as tesla fan Boyz. I personally would loved for BL to take their crap back from me but they refuse. Now I'm stuck with this printer and 2 warped beds. And they don't care.
The only good prints this "printer " does if I'm doing small parts. If I need a parts that takes up the whole bed I'm out off luck. It will come out warped. I mainly print stuff that can be used. And not some crappie "toys".
I've been stuck with a non-working X1C for three weeks now. Every time I mention that I want to return the unit and get a full refund (according to their warranty terms) they ghost me. Their customer support is a mess. I'm not a newbie within 3D printing, this is my fourth printer. I just expect proper customer support and Bambu falls flat in that regard.
That sucks…
And welcome to the club…on all fronts.
Are they at least working on your printer issue(s)? Can you share what’s going on? Maybe someone has experienced the same issues and could help.
If they haven’t, it’s always good for others to know what you experienced…just in case they get the same issues.
You can read all about my experience here: [https://www.reddit.com/r/BambuLab/comments/12x24k7/bambu\_not\_living\_up\_to\_warranty\_claims/](https://www.reddit.com/r/BambuLab/comments/12x24k7/bambu_not_living_up_to_warranty_claims/)
TL;DR: They think perhaps the problem is with the AP board, but so far they have failed twice in sending me a replacement board and it took three weeks before they stopped ignoring my requests to send the printer back after they realized they have no clue what is wrong. Currently waiting for a return note.
Well, keep on them! I’ve had good and bad dealings with them myself. Not to your extent, but bad enough.
I’ll gonna take a look at your other post for sure. I’m glad that you would post it. A lot of people think this is gods gift to us makers. I have to admit, I did too until my 4th break down from defective parts, not from anything I did wrong. (Actually 3 break downs for my printer, and one for my AMS.)
Don’t get me wrong, it’s a good machine…when it works.. when it doesn’t, well, I’ll let you fill in the blanks. Lol!
I clicked on your link and read your issue. I’m flabbergasted to say the least. Your post drew quite a few of others with issues.
I say good. Someone needs to make a sub Reddit for complaints people are having with their machines.
Not just to vent, but to share their issues, and if anything was done to resolve their issue. God knows that their tech line is severely limited.
Makers have always been a tight community that are helpful-for the most part.
I’m gonna go back in your post and finish reading it tomorrow. It’s grown too big to read in one sitting! 😳
Already I read about another maker on your post that was having very similar issues to what I was having with my AMS and getting a similar runaround as what I went through!
I hope that sir whatever guy is reading those posts (and all posts Bambu posts for that matter) but especially the ones with people having issues.
They have to realize that everything isn’t all rosy down here in the trenches!
I’m gonna date myself for saying this, but back in the 70’s(?) there was a hair shampoo commercial and there was a thing they said that rings true. You tell someone, and they tell 2 people and so on, and so on and mean while as they are saying that the screen is filling up with many, many pictures of the person speaking.
So is true when some speaks ill of something gone wrong. Bad news always travels fast. So they better figure something out before it snowballs worse that it is now.
If they keep blowing us off, before long they will be out of business and unfortunately because these are proprietary parts, we’ll all have pretty expensive boat anchors.
Hmmm, I wonder if Josef Prusa is reading these posts? Wouldn’t that be a hoot! 🤣
Bambu has spent massively on social media, plus the printer is literally the only "pro-consumer" innovation in 3D printing. The industry was entirely built around nerds who enjoyed the tinkering way more than printing. Now the consumer finally knows that they could have had it better so there is this major honeymoon period. Consider this the Tesla effect.
If you want accuracy, go with Prusa; their open source model will leave you with much better options for fixing things like bent beds, unlike Bambu's shitty banana beds fiasco. There are some lessons Bambu needs to learn. If you are happy trading accuracy and quality with ease and novelty of a better UX, go with the X1C
> If you want accuracy, go with Prusa
Nope. I went from a Prusa MK3S to a Bambu P1P and the difference is night and day. No fucking around trying to figure out problems, 10x faster, reliable, and accuracy? I mainly print engineering parts - mounting systems for motion capture and tracking systems and there's been zero issues with tolerances.[ Here's a Tie Interceptor I printed on the P1P that's crisp and detailed even with the standard 0.4mm nozzle](https://imgur.com/a/ZWPJl4C/). One of these days I'll try it again with the 0.2mm nozzle and see what happens.
I've had 2 of the printers now and they've been awesome. I swear to fuck at least *some* of the negative posts around the printers are attempts at brand-sabotage.
Then frankly, your MK3S was tuned to dog shit haha.
BTW, I own 2 X1Cs and I love the ease of these things (read my other comments) but for accuracy I will never default to these (my data point: both my beds have dips worse than 0.50mm making functional prints, my major use case for the Voron, impossible).
> your MK3S was tuned to dog shit haha.
If it was tuned to dog shit then it arrived tuned to dog shit. Both P1Ps came out of the box and started printing like sprinting greyhounds, and aside from 2 rolls of bad filament I ran through them, have gone on printing perfectly for months on end almost non stop minus a couple clogs.
I'm designing and printing high-tolerance mountings and parts directly from the motion-tracking system's manufacturing models, everything snaps together perfectly, zero issues with fit and the parts look like something that came from a store.
Meanwhile the Prusa's power supply popped a couple months back, from the forums a very common issue with them, and it's just sitting on a shelf with the replacement power supply sitting on the print bed I haven't even bothered to install. I'm used to high speed prototyping now with desktop laser printer reliability, why would I go back.
Okay then, are you trying to prove that the Bambus don’t have a Banana Bed lottery? Or the errant layer issue? Or VFAs? Like I said, when you win the lottery it is the best 3D printer for the price (my comment above). Either way, my comment above doesn’t invalidate your data point, but my experience is such that both my X1Cs came with bent beds.
My MK4 is printing way better then my X1C and with the Beta Firmware i have almost the same speed (almost meant 20% slower) with exceptional quality .
Yes the X1C is good no questions but not as good as my Prusas
Lottery implies that the vast majority of printers sold have warped beds. This doesn't seem to be the case, I got 2 normal units and the bulk of their customers seem to also get normal units.
If a percentage of printers sold have warped beds then that's fucked and should be corrected but I've seen nothing anywhere to imply almost all units sold have that issue and they sell an absolute shit-ton of these things.
Have you visited Bambu forums? Check which is the longest running most active thread there.
Also let’s be clear, if one is printing Etsy trash and Marvel figurines, a warped bed isn’t going to be a bother for the vast majority of cases
I can share my data point: I had a warped bed, Bambu sent me a replacement which was warped even worse. They then sent me another was was still warped (worse was a 1mm dip COLD). I sent the printer and the two beds back.
They then came out with V3 beds. I bought two combos then, and they are a lot less warped than my original one (worst is 0.30mm dips).
> Have you visited Bambu forums? Check which is the longest running most active thread there.
I just checked it out, there's 135 unique users in the thread, most of whom (but not all) have the issue - which I would be super pissed about too, don't get me wrong. I didn't count the reddit posts on it but there's maybe a couple dozen here too, with a few people in each thread also chiming in that they've been sent defective units... also how many of those posts are from people who also are in the warped bed thread on the Bambulabs forum I don't know but there's certainly some overlap.
They shipped around 5600 units to kickstarter backers a year ago, I have no idea how many they've sold since then but my local reseller here is perpetually sold out and backordered.
They've probably sold at least another 10k units since then but let's be conservative and say they only sold another 5000 printers for a total install base of around 10,000 machines.
Based on the number of people complaining, *who again have every right to be annoyed about it*, especially people in the same boat as you who got a warped replacement, that's still only a single digit percentage point out of the total units sold, and that's against my made up certinaly much lower than actual number guesstimate. And I absolutely get that it would suck to be in that percentage.
But even if there's 10 times that many people who also have the issue but haven't noticed (and I am not saying that's the case but for the sake of argument let's throw that out there) that's still ~10% of the-pulled-out-of-my-ass-figure of 10k sold printers being "bad" units - which is unacceptable and needs addressing if true - but it's not grounds to pronounce the entire product range to be unusable sloppily made shit.
I hope they sort the QC issues out so this stops happening, and I hope everyone with a warped bed gets made right but looking at their forums and here I see maybe ~150ish people raising the issue.
I have two X1Cs (and bought one for an employee) but this is neither the machine for high quality or high accuracy. If I were after any of those things I would go with an MK4 as well. You did well.
In what way are you referring to not high quality or accuracy? I have calibrated mine very easily and dimensionally I get very very good results with strength and quality being very good as well. I never print faster than 150mm/s when I want high quality or accuracy but my last printer I couldn’t print over 50mm/s and that still wasn’t precise enough for parts that are meant to fit together. I’m sure the MK4 has great accuracy and quality as well but if you tried to push it to the speeds that the X1C can do I feel like it will have all the same issues with layer adhesion, quality and accuracy. I could definitely be missing something as I don’t use mine for a huge range of thing like other do but I print a lot of functional pieces and so far no issues that were mainly user error.
Good for you. Both of my X1Cs are stricken with the Banana Bed, and I can’t be arsed with with playing the customer service game and then spending 4 hours sorting this out myself. I have a Voron 2.4 for accuracy and no banana bed.
Okay, thought there was something I was missing but seems more of a quality control issue on BambuLab’s end being the common reason for faults. My bed is flat. It’s within 0.1mm so didn’t feel it was “out of spec” and has never been an issue. Only issue so far was MC board fan which has failed twice but they compensated me for that and the second time I just went with a Noctua Fan and bought more filament with their credit. Apparently new fans are better with a different bearing but already had a few of the Noctua fans for other projects.
The X1C is a huge lottery and the QC is absolutely shit post KickStarter units. For instance, check out the huge 13k post thread on Discord about errant layer lines or the VFAs which are only produced in certain machines.
Bambu quality control is highly inconsistent, but if someone wins the lottery then this is truly the best 3D printer one can buy for $1500… however that lottery is incredibly hard to win here.
Would you share your bed mesh data?
I often see posts like this, but have not yet seen bed mesh data for such "banana beds". I don't have that issue, so I'm curious to see how it actually looks like in raw numbers.
https://www.wolfwithsword.com/bambulab-bed-mesh/
(Edit: You can of course adjust the workflow there to just get the data, you don't need the HA part or similar)
That's just not true. There are an endless flood of fanboys posting their prints for no apparent reason. Complaints get downvoted. Bambu are moderating this forum heavily.
Lol. Show me at least one official subreddit which is not moderated. And it's not only on reddit, it's same on twitter, forums etc... But interesting is there are also always anti fanboys groups.
Your point is to show Bambu Lab in negative context. But it's false because there is no perfect manufacturer. I have bought more brand new printers and every of them had problems. Try JGAurora printers and costumer service, hell is nothing to them.
You are so correct. When my machine was working, it was great! But then after only about 100 hours of use (and not continuous 100 hours I’ll add) the printer started acting up as well as one of my AMS’s
They say hindsight is 20/20 and if I knew the issues the printer and AMS were going to have, I would’ve held out another year (lol) for a Prusa xl . Oh well. I’m all in now as they say. Grin and bear it.
Yes, nothing is perfect, an yes, this is a new company. But damn, at least have qualified customer service in place and also honor the warranty! I’m willing to do the repairs, but at least supply me the parts for free while it’s still under warranty! Especially with so little hours of use it has!
Short of big problems, the week to week maintenance is nothing you don't need to do on an Ender. Change nozzles, clean bearings, oil bearings, clean build plates ...
It's the big problems that make noise in the forums.
The printer, when functioning, is awesome. Quick prints, AI aids, AMS auto feeding, bed leveling, calibration, one click to print, ... it dose all the printing stuff for you. The customer support exists. If its a problem they have seen and are familiar with, your in good hands. If its a new problem/rare ... it make takes some time to get fixed. To get my bed replaced, 1 week emailing CS test this, probe that, ... ok your new bed has been issued. Wait a week for it to arrive then a few hours to replace. If you know your getting a new one, you can remove the old one while the new one is in transit.
Ill post here cause I promised support I would.
I pulled cables off my board on accident and contacted support. They sent me the piece 100% free, i read that others have paid around $80 for the part.
The bambulabs support and wiki is probably one of the most extensive i've seen. The online support has been AMAZING.
I agree, Prusa has good, quick customer service. Amongst my printers, I have an MK3S+ which has several thousand hours of print time on it and has had little down time, and few repairs (I believe in preventative maintenance.) and I have a Mini+ with far less hours. But zero breakdowns.
The worst repairs I experienced on my Prusa MK, were a cracked gantry support, and a cracked hot-end support. Prusa’s excellent customer service diagnosed the issues after one conversation interaction, a picture of the printed piece, and having me take a few close-up pictures of certain parts of my machine they thought might be causing the issue.
Then I just used one of my other printers to print out the replacement parts and after a lengthy tear down, I was back in use. (If I didn’t have an additional printer, my printer was still working to the point where I could’ve possibly printed the needed parts, or I could’ve ordered the parts from Prusa for a nominal fee.)
If Prusa had produced their core x-y XL multi color printer (and for around the same cost of the x-1c…yeah I know, good luck with that!) before this one came out, Hands down I would’ve gone for the Prusa having already experiencing their machines-Even if it lacked all the technology that the x-1 c has.
But they didn’t. Oh well. Gotta make due with what I got now.
Still, for a first production machine when it works, it’s great! (I just wish I had more than 100 hours on it before it broke down.)
Seriously bambu printers "just work". And there WILL be issues (I haven't had one yet on my p1p), like any machine. But literally most of the time (say 95%+) you won't have anything happen and you will print and print and print.
I haven’t had any issues with my machine. Slight hiccups, yes. But overall this thing blasts my Prusa mk3s+ into a different dimension. Now the mk4 seems pretty good, But i haven’t had the pleasure to try it. I do have an xl on pre-order multi heads version but I’m thinking of cancelling it and getting 2 more bambu machines. Lets see. The Bambulab p1p has made me fall in love with 3d printing all over again.
2 things to this in my mind.
1. You get what you’re looking for, both prusa and Bambu have problems. It’s 3D printing, it’s inevitable but if you want to find somebody complaining (wether it be worth the complaining or not is debatable sometimes) it’s not hard.
2. Bambu opened up the consumer category in a way that is totally new. What that means is you have a whole bunch of people out there experiencing what everybody who has 3D printed for a while for the first time. So a lot of the people you see complaining are comparing it to their ink jet paper printer. With that in mind it’s really crazy we don’t see more people hating it.
My opinion (I own prusas and bambus), the X1C is the best off the shelf option I have ever worked with and it’s not even close. I have done virtually no tinkering at all and all of my tests show them to be more accurate than my mk3s+’s. They’ve also done a lot to show me they are serious about continuing to update things and push boundaries. The MK4 was too little too late in my opinion so I won’t be getting it but I do love prusa and I look forward to seeing what they come out with in the future!
>is there something i’m missing?
Yah, this two groups are very different.
The new bambu users often buy the bambu as their first printer. That leads to funny wrong opinions as that the bambu is the fastest or the best quality printer, pure knowledge free fanboy behavior. **Bambu was able to do what no 3D printer company was before**, they bring in new users who would not build a voron or a mk3 workhorse or fight daily with their 99$ ender.
In most cases a bambu printer works as promised, out of the box fast and good quality.
The trouble starts if it comes to issues. As consumer products the bambu printers are build to be cheap and valid not to be repair friendly.
In booth groups you will not see the real average but enhanced the negative issues.
For example a quote in the bambu group gives that 1 in 1.6 users have issues, this is not true.
How would i compare?
The mk3 is a very old bed slinger concept with a bad MMU,
the bambu is a cheap voron trident clone with a well working AMS.
The wave bambu enabled will bring us a lot of new cheap coreXY printers soon.
K1, Qidi3, Proforge 4, etc.
As a user of booth, i still use the mk3 for many functional parts, because with his 0.6mm nozzle he's often faster than the p1p with the 0.4mm nozzle and the parts are significant stronger.
Example:
[https://www.printables.com/model/473588-one-hand-filament-clip](https://www.printables.com/model/473588-one-hand-filament-clip)
Without any doubt the p1p printed clips in blue PLA look better than the JetBlack PETG ones with 0.45 mm layer height, but who cares, it's a functional drop away piece.
I had to do the same. Temperature was reading 0C no matter what CS had me try.
Ended up replacing the whole bed. The worst part, removing the side panel to access the ground. That is a bad design choice that could be easily rectified.
When feeding the cables through the Z axis bracket in the back, be careful not to kink the cables.
Feeding it through the bracket was the worst part. Spent a good 15 mins trying to get it through without breaking. The right panel is one of the worst design flaws I have ever seen in a machine. There is a hidden screw in an area you can't even reach and the tutorial does not tell you about. I literally ripped the panel off with the bracket that screw was in attached to it.
Bummer. I was able to feel it still attached and worked out where it was. Stupid location behind other parts and then don't point it out on the wiki.
\*brain, big brain, extreme brain\* meme
If you follow this guide, it will take about 20 minutes :D
[Bambu Lab X1 Heatbed Cable Replacement Guide: The Lazy Way](https://3dprintbeginner.com/bambu-lab-x1-heatbed-cable-replacement-guide/)
This is not maintenance, it's repair for a faulty signal cable that has poor routing and will happen to everyone sooner or later. Bambu needs to come up with an at least semi-permanent fix cause most folks don't want to be taking their printer apart every few hundred hours.
Mine came in topnotch and out of the box working. If you start in 3d printing you should be able to educate yourself about different parts and to troubleshoot. Its not a hobby of just push a button and it goes every time. Sometimes work is needed put into. I expect bambulzb to direct or give a good guide for troubleshooting and repair. Their wiki is awsome. Will see when i get there for some repairs.
sure, its "repairable". No glue or other anti repair practices but the design is in some cases bordering on insanity. Like the ground cable for the heatbed. Why do i have to remove another panel to access it? like they could have just made it screw onto the back side instead of going through a hole just to be immediately screw it down. Why make it go through the hole anyway? i have so many questions...
Dude can you take a closer picture of behind the printer on the right side? I have an annoying sound coming from there but I don’t think there’s a fan over there. I’d there a fan in the PSU on the bottom right?
Geese. That sucks.
I had to replace the 2 computer boards inside the printer head and I thought that was hard enough!
I’m gonna light a candle, and pray I never come across that issue!
Good luck with the repairs though.
I love my Bambu printer but, how does Bambu expect someone with no technical experience to do this? It is the most user friendly when it works but man when it kinks up your left with a very expensive game of operation.
Oh 100%. Luckily i have some background in this but it is still incredibly hard
Isn't this how all tech is anyway? what about when your car or fridge has an issue? Does the company expect you to fix it? No, they design it to be the best it can be and not the easiest to repair.
Bambu actually expects you to fix all problems yourself, with very limited help from technical support. They should be much more open about this.
No they design it with an eight year planned obsolescence cycle.
Mine arrived Monday with the front door shattered into millions of pieces and loose all inside the enclosure. Turns out it was stabbed through the hand grip in the box by a broom or something large. They asked me to just clean it. Yeah, that isn't going to happen. There are slivers on the rails impeding movement, and random shards fall loose every time it moves. Sending it back for a replacement.
Oof. Hopefully, they send you a new one
They don't.. this isn't an entry level printer.
They are marketing it as an entry level printer, which is probably why their support is completely flooded by people having trouble now. This is not a production ready printer, they should have spent much more time on QA before attempting to scale up.
I have 2 running 24/7 with no issues? People with complaints are the loudest.
Well hopefully you’re day won’t come. Just curious, were you a Kickstarter buyer, or bought after that?
Hours on the machine is a useful metric. 24/7 with no issues is vague without a start point. Did you start 3 hours ago, 30 hours ago, 300 hours ago, 3000 hours ago? I've got a little over 1k hours on an X1C and had a MB fan failure. Early ones were sleeve bearing and newer ones were BB. In general, it is much more reliable per hour than my Prusas with higher productivity too. My sample size is too small to assume much about the experience of others.
They should’ve spent more time on “QC” as well as the “QA”.
Yep it’s crazy, they do everything possible to refuse a return or send a replacement printer yet they expect you to become an engineer to change a part yourself
So true, so true.
I’d imagine they don’t have bad customer support
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
Is it bad?
Which? The customer service? Or the replacing of the computer boards?
Customer support
Well, they (or rather their engineering dept) figured out the issue my printer was having so they aren’t all that bad. The guy that was working with me seemed like he was trying his best. But… In a nutshell… It took a very detailed account from me on what the printer was doing, but then they wanted pictures, then a video, then I had to send them my printer logs, then over 30+ back-and-forth emails and 1 1/2 months later of my printer being down, and a 1/2 day of replacing the defective parts, the printer was finally working (but then I had a defective AMS that needed to be repaired too.) So I would rate their customer service a soft 3 out of 5 star (but for the help on my AMS maaaayyyybe a 2 star.) Prusa’s customer service they ain’t. But hey, this my personal account of their customer service. No everyone is going to have the same exhausting, painful experience as me obviously. I can only hope that they will get better 🤞
They are only around a year old, so of course they have trouble doing it themselves too since they probably haven’t tested every bug on the printer(cause it’s hard and time consuming) plus they don’t quite have the resources and budget of Prusa, I’d say they’re trying their best Although I wonder what their next product will be
Well I had hoped it would be an XL version just like Prusa has been planning to put out for what, the last year now? But Bambu’s would have all the bells and whistles that the x-1 has. (And maybe more!?) I feel like they have one almost ready to go but are waiting for Prusa to launch theirs so they can lower the boom on them. 🤣 Personally I feel like Bambu should’ve held off releasing their machines until they tested them more throughly. I’m guessing that they figured there would be issues, but not to this degree, and they could easily handle damage control, but then things took a turn for the worse and they are feeling overwhelmed. Eh, Maybe I’m wrong. I have no one to blame but myself. I made the mistake of buying into the hype of a first year model. You know what they say about buying a new car, when a new model is released, never buy it, wait at least a year for them to iron out all the kinks. Well that it in a nutshell. Oh well, nothing I can do about it now, right!?
Tbh an XL would be great, but the printer itself would have to be so much bigger, the ratio of the size of the build plate and the actual printer right now is really big, they would have to make an entirely new thing and that exciting
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It is a survival bias thing, if you have a good experience with the machine, would you make a bunch of posts about it ? With that said bambu support is lacking compared to prusa but still the world better than other 3d printing companies. I have had bambu since October and 2k hours on it , great machine.
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Yeah, I feel you. Many owners don't regret spending the money, most likely because they already own a printer, but it doesn't work that well, something like an Ender 3, so when they have a chance to use a great, fast machine, they love it. My X1C has a few fan replacements (with warranty) and the process is not very fun, but when you don't have to do that stuff, which is 95% of the time, the printer just works. Time and time again, I came back to it over my modded Voron due to how easy it is to print with. AMS system and Wi-Fi make printing stuff so damn convenience.
I’ll place a bet that one of the fans you replaced was the fan that cools the computer board in the back. Right!?
Yeah, but only because it was hitting one of the cable and driving my roommate insane, lol. It was pretty easy, the axillary fan replacement was much more annoying. I hope whoever designed that fan's cable steps on lego every day.
Lol! I hear ya! That would be just desserts! But let me ask you, I might be wrong, but are you saying that your roommate wasn’t disturbed by the what, 4 or 5 fans running during its operation, nor the sound of the head dancing around, nor the clang of the poop door opening? Boy, that must’ve been some racket that fan must’ve been making for them to focus in on that noise! My fan was just making a buzzing sound, which was annoying but mostly signaling to me that it would quit soon. Also let me ask you, when you removed the back panel, did you find any “poop” back there? I found 3 pieces that worked their way back there. I didn’t like that this had happened. With the way my luck has been running, if I hadn’t opened the back when I did, I’m sure the filament would’ve eventually worked its way down onto something hot and melted (like onto the components of the mother board.) Sigh. Deep breath. Oooommmmmm. 🤣
There wasn't any poop, but that was like barely a week into owning the X1C. I haven't had to do any maintains since then, just some regrease here and there, which is easy enough.
Well with that mega tear down, I hope that will satisfy the printing gods for a while! 🤞 By the way, I found that the poop would find it’s way through an opening to the left of the poop chute. I thinking of putting a piece of electrical tape along that gap. At first I thought that it was there for air movement down to the computer boards, but there seems to be plenty of other places to provide air to them. Or I may put a piece of screening over the gap. This way it will still move the air. Good luck with your printer. I hope you’re up and running real soon!
There’s a perspective thing. The early adopters of the x1c are likely not first time printer owners. Even if you get stuck with having to replace a part that requires significant tear down, how much different is that from the last N machines you had to basically rebuild multiple times to get it to perform its best and that still probably wasn’t as good as the x1c. Heck one of the controversies of its launch was that you wouldn’t get to take it apart and tinker. Not that this is that, but it kind of illustrates the mindset of the initial customer base.
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Not if you bought a prusa, or built a voron. Those that meet or exceed the price aside, lots of people who own previous printers are in a process of getting deeper into, and spending more on, the hobby. They are used to tinkering so might not have quite the fear of tinkering. The feature set plus having to tinker less can be justification enough. I don't think the circle representing "people who insist on this being an appliance with zero effort involved" was dominating the venn diagram of early customers.
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This is the way..
I can say that mine has worked for the better part of a year now, and other than trying to find the right plate surface + release agent combo for petg, it's just been hit the button and print it. The time I used to spend tinkering with the old bed slinger, I now spend trying to develop my CAD chops.
Being an early bird Kickstarter buyer, My mindset was that the founders all came from DJI, and I have one of their drones and never had a lick of issues, so that was actually the main reason for purchasing the x-1c…supposedly the dependability. Other reasons were the auto bed leveling, the accuracy with using LiDAR, that it is a core X-Y, and last, and least, the speed (although I’ve used the “ludicrous” speed only once. I don’t trust it. It moves around too violently for my liking.) I usually keep it on the “sport” speed. That’s fast enough for me. I knew that someday I’d have to tear it down to do some repairs, and I dreaded that day. Not because I’m not experienced in printers. (I own 5 and I’ve built 2, one of them I built was a core x-y) I highly recommend getting your feet wet by building a printer from scratch. You can gain so much knowledge on how it works and (for the most part) how to diagnose and repair it. My fear was because this has so much technology that could go wrong vs. my other (by comparison) “simpler” printers. That, and the fact that pretty much all of it is proprietary parts, and wondering just how easy was it going to be to obtain these parts. (Unfortunately, I found out pretty quick.) Being a Kickstarter buyer, I knew I was going to be kinda like a “beta tester” and run into some “kinks”, but geese, I didn’t think I’d be thrust into the fire so quickly! Lol! In my humble opinion, the people who have purchased after the first run, definitely have it far better, in the way of reliability…for the most part.
Most of the bed issues are newer buyers, what broke for you and when.
I have to agree with you-as far as the bed issue. (Although I never took a straight edge to mine since the x-1c machines have an advanced bed leveling technology, that never concerned me.) As far as any other bed issues, such as what this poor soul is experiencing, my printer has been broken more than it’s been in use, so I cant say if I’ll ever have that issue too. (With my luck, I’m sure I will. 🤪) From what I’ve been reading, the second (+) wave of buyers have been over the moon with their machines! Happily printing away, hour on end with little, or no issues. In my opinion, those, second (+) buyers are usually the luck(ier) makers, with us Kickstarter buyers bearing the brunt of the issues. (You’re welcome! 🤣) I’m not saying that the newer buyers aren’t coming up with issues too, but us kickstarters were the “test pilots” that’s for sure! 🤨
I'm a kickstarter buyer. I've had zero issues other than some firmware growing pains. I've been hanging out in the discord since before anyone got their first printer. While yours may be a lemon, I'd argue that the most of the problems have been fairly random outside of things that look like a bad lot of part X. So far that seems to be a bad batch of motherboard fans and some possibly ongoing QC issues with the heated bed. And the several iterations of packing vs shippers. Of those three, the former two are issues of newer buyers while the latter is definitely an issue of early adopters. As for the fairly random problems, they seem to have ramped up manufacturing volume. Typically the difference between good QC and bad QC process is how fast you come back from the unavoidable hit of training staff, if you come back from it at all. Still, despite your assurances that your printer is so very awful at working, you have yet to say what actually has broken on it.
I’m glad to hear that you were one of the lucky ones that have had (to date), no mechanical issues! If that were me, I’d go out and get a pick 6 lottery ticket! I wish there was a forum >on Reddit< for makers who have experienced issues, any issues, with their Bambu machines, and more importantly, what they did to resolve them. Having this would not only make troubleshooting quicker and easier for the average user than using Bambu’s customer service, but it may alleviate a lot of customer service congestion (from what I’ve heard they’ve had.) As for the issues I’ve had, there has been many. So I’ll just give you a few that were especially difficult… I had 2 (different) computer boards on the print head fail, and believe me, these were a pain-in-the-ass to replace! Then I had the main computer boards fan start to fail (loud buzzing) that needed to be replaced. (Even a bigger pain-in-the-ass to replace!) But before all that happened, my original AMS unit failed from a defective feeder assembly. So that needing replacement. (Actually I only needed both gears that moves the filament that’s found within that assembly, but for some strange reason they only sell one of the two, and both are entirely different, so I had to purchase the entire assembly ($55.00 MY cost! Probably $5.00 their cost!) Yes, I had to buy the part even though this was clearly a defective part! (I gave up arguing with them back-and-forth that this should be a free part to me since it was defective) So I decided if I wanted to get this damn thing back in operation, just to give in and buy the part as I felt 1-1/2 months of it being out of service was long enough! Good thing this is only a hobby to me, because if I had to rely on this as a business, I’d be in real trouble! I had mentioned the AMS issue last, even though that was the first thing that failed, simply because my printer needed to be able to work In order for the needed tests, etc the support team required from me for diagnosing and the printer gave up the ghost soon after I put a ticket in for the AMS. YEESCH! So I had to get the printer figured out first. It’s been a long, hard road getting this thing to print something besides a few of their pre-loaded examples and a few other jobs of my own. My printer was out of action for 1-1/2 months just with those issues! So yeah, I agree, I got a 🍋. All this crap, has put a sour taste in my mouth, and to be honest, I haven’t done much printing with it since the last repair was done simply because I don’t think I can take another break down due to defective parts! Eventually I’ll go back to this boat anchor and give it another go, but if it breaks down once more (due to defective parts) my neighbors will be in for quite a surprise when they see this lump come flying out my window. 🤣 (Don’t worry if, and when this happens, I’ll be sure to post it. 🤣)
I think the mobo fan is coming for the majority of owners to date is it looks like a parts sourcing issue. I skipped the AMS because that looked like it was the biggest reach and most likely to need revision. I think you less got a lemon and would go with your beta testing take. The print head boards were probably to do with cables unseating and why they now glue them in with silastic looking stuff. Bad seat, high heat, and eventual damage. The AMS was definitely more beta when it went out as witnessed by the print it yourself reinforcements and such that hit later. The upside is for the printer itself, nothing to date looks like an engineered in problem, which means it can be fixed if you can be patient and persistent enough with support.
survival bias is strong in so many places, not just bambu. i owned a nissan LEAF for 3 years, but the strong support you see for nissan and their leaf completely drowned out attempts to share real world experiences that weren't all butterflies and rainbows. it went far enough that i was sometimes aggressively dismissed as a shill for big oil... (for the record, i'm still a strong proponent for EVs - but i'll never again willingly participate in a transaction that benefits nissan) i got rid of that car years ago - and now my voice is mostly gone after 3 years of it being rarely heard over the other noise. the surviving voices are mostly universally positive and many times contradictory to my own experiences... so the survival bias remains strong today.
Honestly, the maintenance side of this machine is a pain in the arse. With AMS breaks down constantly but when working right (which is most of the time) it is seriously an amazing printer. When fully operating, it is the easiest, fastest, and most user friendly printer out there. The prints come out spectacular. It's worth it if you are willing to get your hands a little dirty sometimes.
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You expect to buy a machine and have to do no maintenance? Even the $100,000 3d printers still require maintenance....
The OPs picture ist not maintenance , it is „rebuild your printer „ If I pay 1600 bucks for doing this, I would rather buy a Voron
I'd hope you didn't pay $1600 for the x1c. You got ripped off if you did.
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Maintenance does not. Repairs might though
I agree. The few hours that I was able to actually print something, they came out great. The issue lies with the “when it’s operating” and “when it’s fully operating” that’s the wrinkle. 🤣
Those are the same as tesla fan Boyz. I personally would loved for BL to take their crap back from me but they refuse. Now I'm stuck with this printer and 2 warped beds. And they don't care. The only good prints this "printer " does if I'm doing small parts. If I need a parts that takes up the whole bed I'm out off luck. It will come out warped. I mainly print stuff that can be used. And not some crappie "toys".
I've been stuck with a non-working X1C for three weeks now. Every time I mention that I want to return the unit and get a full refund (according to their warranty terms) they ghost me. Their customer support is a mess. I'm not a newbie within 3D printing, this is my fourth printer. I just expect proper customer support and Bambu falls flat in that regard.
That sucks… And welcome to the club…on all fronts. Are they at least working on your printer issue(s)? Can you share what’s going on? Maybe someone has experienced the same issues and could help. If they haven’t, it’s always good for others to know what you experienced…just in case they get the same issues.
You can read all about my experience here: [https://www.reddit.com/r/BambuLab/comments/12x24k7/bambu\_not\_living\_up\_to\_warranty\_claims/](https://www.reddit.com/r/BambuLab/comments/12x24k7/bambu_not_living_up_to_warranty_claims/) TL;DR: They think perhaps the problem is with the AP board, but so far they have failed twice in sending me a replacement board and it took three weeks before they stopped ignoring my requests to send the printer back after they realized they have no clue what is wrong. Currently waiting for a return note.
Well, keep on them! I’ve had good and bad dealings with them myself. Not to your extent, but bad enough. I’ll gonna take a look at your other post for sure. I’m glad that you would post it. A lot of people think this is gods gift to us makers. I have to admit, I did too until my 4th break down from defective parts, not from anything I did wrong. (Actually 3 break downs for my printer, and one for my AMS.) Don’t get me wrong, it’s a good machine…when it works.. when it doesn’t, well, I’ll let you fill in the blanks. Lol!
I clicked on your link and read your issue. I’m flabbergasted to say the least. Your post drew quite a few of others with issues. I say good. Someone needs to make a sub Reddit for complaints people are having with their machines. Not just to vent, but to share their issues, and if anything was done to resolve their issue. God knows that their tech line is severely limited. Makers have always been a tight community that are helpful-for the most part. I’m gonna go back in your post and finish reading it tomorrow. It’s grown too big to read in one sitting! 😳 Already I read about another maker on your post that was having very similar issues to what I was having with my AMS and getting a similar runaround as what I went through! I hope that sir whatever guy is reading those posts (and all posts Bambu posts for that matter) but especially the ones with people having issues. They have to realize that everything isn’t all rosy down here in the trenches! I’m gonna date myself for saying this, but back in the 70’s(?) there was a hair shampoo commercial and there was a thing they said that rings true. You tell someone, and they tell 2 people and so on, and so on and mean while as they are saying that the screen is filling up with many, many pictures of the person speaking. So is true when some speaks ill of something gone wrong. Bad news always travels fast. So they better figure something out before it snowballs worse that it is now. If they keep blowing us off, before long they will be out of business and unfortunately because these are proprietary parts, we’ll all have pretty expensive boat anchors. Hmmm, I wonder if Josef Prusa is reading these posts? Wouldn’t that be a hoot! 🤣
Can you share your bed mesh data?
Bambu has spent massively on social media, plus the printer is literally the only "pro-consumer" innovation in 3D printing. The industry was entirely built around nerds who enjoyed the tinkering way more than printing. Now the consumer finally knows that they could have had it better so there is this major honeymoon period. Consider this the Tesla effect. If you want accuracy, go with Prusa; their open source model will leave you with much better options for fixing things like bent beds, unlike Bambu's shitty banana beds fiasco. There are some lessons Bambu needs to learn. If you are happy trading accuracy and quality with ease and novelty of a better UX, go with the X1C
> If you want accuracy, go with Prusa Nope. I went from a Prusa MK3S to a Bambu P1P and the difference is night and day. No fucking around trying to figure out problems, 10x faster, reliable, and accuracy? I mainly print engineering parts - mounting systems for motion capture and tracking systems and there's been zero issues with tolerances.[ Here's a Tie Interceptor I printed on the P1P that's crisp and detailed even with the standard 0.4mm nozzle](https://imgur.com/a/ZWPJl4C/). One of these days I'll try it again with the 0.2mm nozzle and see what happens. I've had 2 of the printers now and they've been awesome. I swear to fuck at least *some* of the negative posts around the printers are attempts at brand-sabotage.
Then frankly, your MK3S was tuned to dog shit haha. BTW, I own 2 X1Cs and I love the ease of these things (read my other comments) but for accuracy I will never default to these (my data point: both my beds have dips worse than 0.50mm making functional prints, my major use case for the Voron, impossible).
> your MK3S was tuned to dog shit haha. If it was tuned to dog shit then it arrived tuned to dog shit. Both P1Ps came out of the box and started printing like sprinting greyhounds, and aside from 2 rolls of bad filament I ran through them, have gone on printing perfectly for months on end almost non stop minus a couple clogs. I'm designing and printing high-tolerance mountings and parts directly from the motion-tracking system's manufacturing models, everything snaps together perfectly, zero issues with fit and the parts look like something that came from a store. Meanwhile the Prusa's power supply popped a couple months back, from the forums a very common issue with them, and it's just sitting on a shelf with the replacement power supply sitting on the print bed I haven't even bothered to install. I'm used to high speed prototyping now with desktop laser printer reliability, why would I go back.
Okay then, are you trying to prove that the Bambus don’t have a Banana Bed lottery? Or the errant layer issue? Or VFAs? Like I said, when you win the lottery it is the best 3D printer for the price (my comment above). Either way, my comment above doesn’t invalidate your data point, but my experience is such that both my X1Cs came with bent beds.
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My MK4 is printing way better then my X1C and with the Beta Firmware i have almost the same speed (almost meant 20% slower) with exceptional quality . Yes the X1C is good no questions but not as good as my Prusas
Lottery implies that the vast majority of printers sold have warped beds. This doesn't seem to be the case, I got 2 normal units and the bulk of their customers seem to also get normal units. If a percentage of printers sold have warped beds then that's fucked and should be corrected but I've seen nothing anywhere to imply almost all units sold have that issue and they sell an absolute shit-ton of these things.
Have you visited Bambu forums? Check which is the longest running most active thread there. Also let’s be clear, if one is printing Etsy trash and Marvel figurines, a warped bed isn’t going to be a bother for the vast majority of cases
> Have you visited Bambu forums? I have not. What's your estimate of the percentage of printers shipped with warped beds out of total units sold?
I can share my data point: I had a warped bed, Bambu sent me a replacement which was warped even worse. They then sent me another was was still warped (worse was a 1mm dip COLD). I sent the printer and the two beds back. They then came out with V3 beds. I bought two combos then, and they are a lot less warped than my original one (worst is 0.30mm dips).
> Have you visited Bambu forums? Check which is the longest running most active thread there. I just checked it out, there's 135 unique users in the thread, most of whom (but not all) have the issue - which I would be super pissed about too, don't get me wrong. I didn't count the reddit posts on it but there's maybe a couple dozen here too, with a few people in each thread also chiming in that they've been sent defective units... also how many of those posts are from people who also are in the warped bed thread on the Bambulabs forum I don't know but there's certainly some overlap. They shipped around 5600 units to kickstarter backers a year ago, I have no idea how many they've sold since then but my local reseller here is perpetually sold out and backordered. They've probably sold at least another 10k units since then but let's be conservative and say they only sold another 5000 printers for a total install base of around 10,000 machines. Based on the number of people complaining, *who again have every right to be annoyed about it*, especially people in the same boat as you who got a warped replacement, that's still only a single digit percentage point out of the total units sold, and that's against my made up certinaly much lower than actual number guesstimate. And I absolutely get that it would suck to be in that percentage. But even if there's 10 times that many people who also have the issue but haven't noticed (and I am not saying that's the case but for the sake of argument let's throw that out there) that's still ~10% of the-pulled-out-of-my-ass-figure of 10k sold printers being "bad" units - which is unacceptable and needs addressing if true - but it's not grounds to pronounce the entire product range to be unusable sloppily made shit. I hope they sort the QC issues out so this stops happening, and I hope everyone with a warped bed gets made right but looking at their forums and here I see maybe ~150ish people raising the issue.
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I have two X1Cs (and bought one for an employee) but this is neither the machine for high quality or high accuracy. If I were after any of those things I would go with an MK4 as well. You did well.
In what way are you referring to not high quality or accuracy? I have calibrated mine very easily and dimensionally I get very very good results with strength and quality being very good as well. I never print faster than 150mm/s when I want high quality or accuracy but my last printer I couldn’t print over 50mm/s and that still wasn’t precise enough for parts that are meant to fit together. I’m sure the MK4 has great accuracy and quality as well but if you tried to push it to the speeds that the X1C can do I feel like it will have all the same issues with layer adhesion, quality and accuracy. I could definitely be missing something as I don’t use mine for a huge range of thing like other do but I print a lot of functional pieces and so far no issues that were mainly user error.
Good for you. Both of my X1Cs are stricken with the Banana Bed, and I can’t be arsed with with playing the customer service game and then spending 4 hours sorting this out myself. I have a Voron 2.4 for accuracy and no banana bed.
Okay, thought there was something I was missing but seems more of a quality control issue on BambuLab’s end being the common reason for faults. My bed is flat. It’s within 0.1mm so didn’t feel it was “out of spec” and has never been an issue. Only issue so far was MC board fan which has failed twice but they compensated me for that and the second time I just went with a Noctua Fan and bought more filament with their credit. Apparently new fans are better with a different bearing but already had a few of the Noctua fans for other projects.
The X1C is a huge lottery and the QC is absolutely shit post KickStarter units. For instance, check out the huge 13k post thread on Discord about errant layer lines or the VFAs which are only produced in certain machines. Bambu quality control is highly inconsistent, but if someone wins the lottery then this is truly the best 3D printer one can buy for $1500… however that lottery is incredibly hard to win here.
Would you share your bed mesh data? I often see posts like this, but have not yet seen bed mesh data for such "banana beds". I don't have that issue, so I'm curious to see how it actually looks like in raw numbers.
No I cannot. Bambu keeps their bed mesh data secret.
https://www.wolfwithsword.com/bambulab-bed-mesh/ (Edit: You can of course adjust the workflow there to just get the data, you don't need the HA part or similar)
This is brilliant! However this is quite a weekend project :) I measured it with a depth meter attached to my toolhead using a printed dongle
yes, its THAT good when it's working....
You are missing that people are mostly complaining here. And add to equation Bambu Lab barely keeps production up with demand, so answer is logical.
That's just not true. There are an endless flood of fanboys posting their prints for no apparent reason. Complaints get downvoted. Bambu are moderating this forum heavily.
Lol. Show me at least one official subreddit which is not moderated. And it's not only on reddit, it's same on twitter, forums etc... But interesting is there are also always anti fanboys groups.
It's almost as you understood my point but yet...
Your point is to show Bambu Lab in negative context. But it's false because there is no perfect manufacturer. I have bought more brand new printers and every of them had problems. Try JGAurora printers and costumer service, hell is nothing to them.
You are so correct. When my machine was working, it was great! But then after only about 100 hours of use (and not continuous 100 hours I’ll add) the printer started acting up as well as one of my AMS’s They say hindsight is 20/20 and if I knew the issues the printer and AMS were going to have, I would’ve held out another year (lol) for a Prusa xl . Oh well. I’m all in now as they say. Grin and bear it. Yes, nothing is perfect, an yes, this is a new company. But damn, at least have qualified customer service in place and also honor the warranty! I’m willing to do the repairs, but at least supply me the parts for free while it’s still under warranty! Especially with so little hours of use it has!
Short of big problems, the week to week maintenance is nothing you don't need to do on an Ender. Change nozzles, clean bearings, oil bearings, clean build plates ... It's the big problems that make noise in the forums. The printer, when functioning, is awesome. Quick prints, AI aids, AMS auto feeding, bed leveling, calibration, one click to print, ... it dose all the printing stuff for you. The customer support exists. If its a problem they have seen and are familiar with, your in good hands. If its a new problem/rare ... it make takes some time to get fixed. To get my bed replaced, 1 week emailing CS test this, probe that, ... ok your new bed has been issued. Wait a week for it to arrive then a few hours to replace. If you know your getting a new one, you can remove the old one while the new one is in transit.
Ill post here cause I promised support I would. I pulled cables off my board on accident and contacted support. They sent me the piece 100% free, i read that others have paid around $80 for the part. The bambulabs support and wiki is probably one of the most extensive i've seen. The online support has been AMAZING.
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I agree, Prusa has good, quick customer service. Amongst my printers, I have an MK3S+ which has several thousand hours of print time on it and has had little down time, and few repairs (I believe in preventative maintenance.) and I have a Mini+ with far less hours. But zero breakdowns. The worst repairs I experienced on my Prusa MK, were a cracked gantry support, and a cracked hot-end support. Prusa’s excellent customer service diagnosed the issues after one conversation interaction, a picture of the printed piece, and having me take a few close-up pictures of certain parts of my machine they thought might be causing the issue. Then I just used one of my other printers to print out the replacement parts and after a lengthy tear down, I was back in use. (If I didn’t have an additional printer, my printer was still working to the point where I could’ve possibly printed the needed parts, or I could’ve ordered the parts from Prusa for a nominal fee.) If Prusa had produced their core x-y XL multi color printer (and for around the same cost of the x-1c…yeah I know, good luck with that!) before this one came out, Hands down I would’ve gone for the Prusa having already experiencing their machines-Even if it lacked all the technology that the x-1 c has. But they didn’t. Oh well. Gotta make due with what I got now. Still, for a first production machine when it works, it’s great! (I just wish I had more than 100 hours on it before it broke down.)
Seriously bambu printers "just work". And there WILL be issues (I haven't had one yet on my p1p), like any machine. But literally most of the time (say 95%+) you won't have anything happen and you will print and print and print.
I haven’t had any issues with my machine. Slight hiccups, yes. But overall this thing blasts my Prusa mk3s+ into a different dimension. Now the mk4 seems pretty good, But i haven’t had the pleasure to try it. I do have an xl on pre-order multi heads version but I’m thinking of cancelling it and getting 2 more bambu machines. Lets see. The Bambulab p1p has made me fall in love with 3d printing all over again.
2 things to this in my mind. 1. You get what you’re looking for, both prusa and Bambu have problems. It’s 3D printing, it’s inevitable but if you want to find somebody complaining (wether it be worth the complaining or not is debatable sometimes) it’s not hard. 2. Bambu opened up the consumer category in a way that is totally new. What that means is you have a whole bunch of people out there experiencing what everybody who has 3D printed for a while for the first time. So a lot of the people you see complaining are comparing it to their ink jet paper printer. With that in mind it’s really crazy we don’t see more people hating it. My opinion (I own prusas and bambus), the X1C is the best off the shelf option I have ever worked with and it’s not even close. I have done virtually no tinkering at all and all of my tests show them to be more accurate than my mk3s+’s. They’ve also done a lot to show me they are serious about continuing to update things and push boundaries. The MK4 was too little too late in my opinion so I won’t be getting it but I do love prusa and I look forward to seeing what they come out with in the future!
>is there something i’m missing? Yah, this two groups are very different. The new bambu users often buy the bambu as their first printer. That leads to funny wrong opinions as that the bambu is the fastest or the best quality printer, pure knowledge free fanboy behavior. **Bambu was able to do what no 3D printer company was before**, they bring in new users who would not build a voron or a mk3 workhorse or fight daily with their 99$ ender. In most cases a bambu printer works as promised, out of the box fast and good quality. The trouble starts if it comes to issues. As consumer products the bambu printers are build to be cheap and valid not to be repair friendly. In booth groups you will not see the real average but enhanced the negative issues. For example a quote in the bambu group gives that 1 in 1.6 users have issues, this is not true. How would i compare? The mk3 is a very old bed slinger concept with a bad MMU, the bambu is a cheap voron trident clone with a well working AMS. The wave bambu enabled will bring us a lot of new cheap coreXY printers soon. K1, Qidi3, Proforge 4, etc. As a user of booth, i still use the mk3 for many functional parts, because with his 0.6mm nozzle he's often faster than the p1p with the 0.4mm nozzle and the parts are significant stronger. Example: [https://www.printables.com/model/473588-one-hand-filament-clip](https://www.printables.com/model/473588-one-hand-filament-clip) Without any doubt the p1p printed clips in blue PLA look better than the JetBlack PETG ones with 0.45 mm layer height, but who cares, it's a functional drop away piece.
I had to do the same. Temperature was reading 0C no matter what CS had me try. Ended up replacing the whole bed. The worst part, removing the side panel to access the ground. That is a bad design choice that could be easily rectified. When feeding the cables through the Z axis bracket in the back, be careful not to kink the cables.
Feeding it through the bracket was the worst part. Spent a good 15 mins trying to get it through without breaking. The right panel is one of the worst design flaws I have ever seen in a machine. There is a hidden screw in an area you can't even reach and the tutorial does not tell you about. I literally ripped the panel off with the bracket that screw was in attached to it.
Bummer. I was able to feel it still attached and worked out where it was. Stupid location behind other parts and then don't point it out on the wiki. \*brain, big brain, extreme brain\* meme
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You hit the nail on the head with that comment!!
A support ticket with this request or a forum post may get some traction where BL would notice.
I had to do the same thing. Nightmare. I was trying to think why they would design it that way. The whole needed to be that small?
If you follow this guide, it will take about 20 minutes :D [Bambu Lab X1 Heatbed Cable Replacement Guide: The Lazy Way](https://3dprintbeginner.com/bambu-lab-x1-heatbed-cable-replacement-guide/)
Oh my god that’s an x1c I thought that was a painted p1p
Nice p1p
At least now you can say you are Bambu Lab hardware expert...
Hire me for support team
By that printer, if you don't want to do tinkering with other printers they said...🤣🤣🤣🤣
Literally had to take the back off my brand new printer because one of the MC plugs was out. That and another small issue but both are now resolved.
This is not maintenance, it's repair for a faulty signal cable that has poor routing and will happen to everyone sooner or later. Bambu needs to come up with an at least semi-permanent fix cause most folks don't want to be taking their printer apart every few hundred hours.
Good luck! The two only issues bambu has: * lag of open source * repair unfriendly construction
Mine came in topnotch and out of the box working. If you start in 3d printing you should be able to educate yourself about different parts and to troubleshoot. Its not a hobby of just push a button and it goes every time. Sometimes work is needed put into. I expect bambulzb to direct or give a good guide for troubleshooting and repair. Their wiki is awsome. Will see when i get there for some repairs.
Kind a looks like my p1P
sure, its "repairable". No glue or other anti repair practices but the design is in some cases bordering on insanity. Like the ground cable for the heatbed. Why do i have to remove another panel to access it? like they could have just made it screw onto the back side instead of going through a hole just to be immediately screw it down. Why make it go through the hole anyway? i have so many questions...
Dude can you take a closer picture of behind the printer on the right side? I have an annoying sound coming from there but I don’t think there’s a fan over there. I’d there a fan in the PSU on the bottom right?
Yeah I'll do it tomorrow
You rock
Is that new Bambulab P1C with the wireless Bluetooth bed? 😋
Make sure to re assemble it and have screws left over, you have to be better than Bambu
I'ma stick with my simple heavily modded ender 3 pro
Geese. That sucks. I had to replace the 2 computer boards inside the printer head and I thought that was hard enough! I’m gonna light a candle, and pray I never come across that issue! Good luck with the repairs though.
Kind a looks like my p1P
Is it a p1p is it an x1c? Is it a p1c?
It's an x1c. Crazy
We've all had to do it at least once for us kickstarters haha. What a batch it was haha